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Autoline Toyota
6030 Thorold Stone Rd, Niagara Falls, ON L2J 1A2, Canada
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Autoline Toyota
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Ta
Review №1

I cant say enough great things about Kyla and Rachel from Autoline Toyota. I purchased my Tundra in 2020, and Rachel and Kyla made my experience so enjoyable and easy. So much so that we decided to come back and purchase another vehicle from them this past week.These two people are directly the reason why we come back to Autoline.If youre looking for a Toyota, go to Autoline Toyota and ask for Rachel. You will not regret it!

Ch
Review №2

We could not be happier with the service we received from Autoline Toyota. The process from start to finish was very smooth.Paige Cave-Brown-Cave is an absolute delight!She was able to answer all of our questions, with honest answers without ever being pushy. Of all the dealerships we visited in the search for our perfect vehicle, we felt most at ease and in good hands at Autoline.All of our waranty and service questions were explained in great detail by Christie and Gordon. They took the time to ensure we were getting the best value for our needs.Rachel patiently helped us get to know all of the new features.Great experience!!

An
Review №3

I highly recommend this dealership. Very good customer service and friendly staff. A special shout out to Terry who was very helpful and knowledgeable of what kind of cars we wanted and he had a good patience and explained all details of what we needed to know about the car; also he was easy to talk to and he got us a very good deal. Also thank you to Gordon the financial sales manager who was awesome! He was very helpful along the way and communication was so easy with him we just shoot him a message he will reply right away. You can count on him. You would not feel that you were forced to get anything nor they were not pushy. We purchased a 2021 chr and I am loving it! We are still in the wait for our rav4 which will be next month. Looking forward to it. The best dealership I have been too. 😉 😎

Fa
Review №4

I recently bought Toyota Sienna from Autoline Toyota. I had a pleasure dealing with Paige who provided an excellent customer service throughout my buying process .Being a first time new van buyer, I had a lot of question on both product and finance side and Paige patiently handled all my inquiries. I also want to Thank Kyla for explaining different financing option and making my payment plan much affordable.Thanks Autoline Toyota for providing great customer service!!!

Bi
Review №5

Building, sourcing and receiving my 2021 Tundra was a great client experience! Paige did a fantastic job from start to finish and was a pleasure to deal with. I would recommend Paige and her AutoLine team without hesitation. I couldnt be happy especially during these trying times...

Ay
Review №6

Rachel and her team were absolutely fabulous! Everything was quick and everyone was so helpful! If you ever get a chance to stop by, just go to Rachel, she is so sweet and you will love her like a sister or a daughter!Thank you Rachel for everything!! Well be coming to see you again soon!!

El
Review №7

I bought my first new car from Rachel. She was very good and very nice. Te amo Rachel :) amo mi corola :)

Da
Review №8

I recently purchased my first car (a Toyota Camry Hybrid LE) from Paige at Autoline and wanted to share what a wonderful experience I had. Right from the get-go Paige was professional, knowledgeable, and courteous. I got excellent tours and descriptions on all the vehicles I test drove and I never had a question she couldnt answer. It was also nice to not feel like I was being pushed into a car I didnt like. I would happily come back to buy my next car. Another bonus was the car come out glistening off the lot and was sparkily clean on the inside as well.

As
Review №9

We had a great experience with Rachel. She’s extremely knowledgeable and I would recommend specifically asking for her at this dealership.

De
Review №10

I recently required some service on my Corolla SE and both Rachel (sales) and Christina (service) went above and beyond to ensure that the work was completed under warranty/purchase agreement. I had my car in twice in the last couple of weeks (separate appointments) and both times the staff worked to ensure I left a very happy customer. Thank you for efforts, ladies. I really appreciate it.

Se
Review №11

I recently purchased a new Toyota Corolla from Paige and the entire process was seamless start to finish. She was extremely knowledgeable and helped me figure out my options in regards to financing and features. Too, Kyla was very organized between with financing and communicating with my insurance company. I would absolutely recommend Paige, Kyla, and the AutoLine Toyota Niagara team to my family and friends.

Fe
Review №12

I recently bought my first new car 2021 Rav4 XLE and Rachel assisted me. I couldnt ask for a better advisor, All my questions were answered very quick. She went over and beyond! All staff are accommodating and friendly, I also had a pleasure working with Gordon he explained everything that I need to know and he responds quickly. Overall experience was Fun, Exciting and Superb!!!

Je
Review №13

I recently bought a Corolla from Paige at Autoline Toyota. I previously had a Corolla (and LOVED it) but was looking to upgrade to something a bit newer. I reached out to Paige and let her know my budget and what I was looking for. Paige quickly found me the PERFECT Corolla, that was in my budget and had low kms. It was my first time purchasing from a dealership and she made my experience painless. She was very knowledgeable and answered all of my many questions! Thank you to Paige and everyone at Autoline Toyota that made my experience purchasing a new car so great! I highly recommend Autoline Toyota to anyone who is looking for a new or used vehicle...and make sure to ask for Paige!

Jo
Review №14

Rachel was very courteous and friendly. Answered my questions, have a thorough overview of the car upon pickup. Very engaging and personable. The whole shop made getting a car a breeze.

Da
Review №15

Big shout out to Rachel Balak, salesperson extraordinaire! Rachel got me a fantastic deal on a used van. 5 stars for Rachel and Autoline Toyota.

Ph
Review №16

Wednesday night at 5:45 pm and parts department is closed even though their website clearly says open until 6 pm.

An
Review №17

Very friendly staff and great customer service. We recently bought our second car from them - our new Toyota CHR. We are very happy with our car. Rachel and Kyla are amazing - very sincere and genuine folks. We highly recommend this dealership.Keep up the good work! Thank you for your outstanding service.

Em
Review №18

Paige and Kyla are amazing! They were both super nice and helpful when I bought my new Corolla. I would recommend them to anyone who buying. I told them beforehand that I was a first time buyer and they were very supportive and patient with me during the whole process.

uy
Review №19

I recently bought a used Corolla at Autoline. Paige was so approachable and helpful in assisting me find the perfect car according to my need. Everything was like a breeze. Such a good experience.

Br
Review №20

My fiance and I went to renew our lease and worked with Paige. She was so sweet, knowledgeable, patient, and helpful with the whole process. She laid out our options knowing what was most important to us, gave us plenty of time to make our decision, and encouraged us to do a test drive which helped with our decision. We are so happy with our RAV4 and have already recommended it to our family who also love it! I would highly recommend working with Paige, it was the easiest and most comfortable car buying process Ive ever had for sure. It was also nice to have an all-female team with our financial advisor, Kyla! Overall we had an excellent experience at Autoline Toyota :)

Wa
Review №21

I just bought a used tundra from Paige and she was absolutely amazing to work with. The stress of buying a new vehicle can be tough but Paige relieved almost all of it with her zero pressure approach. I would highly recommend purchasing a Toyota of any kind from her. She was very knowledgable with all my questions and was quick to ease any concerns I had. 10/10 will be back whenever I need a new vehicle.

Ko
Review №22

My needed to update to a 7-seater and worked with Paige. She extremely nice, quite knowledgeable, and helpful with the whole process. The Highlander is a great car. I would highly recommend working with Paige. The financial advisor Kyla was equally great. A great experience overall. :)

Ja
Review №23

I recently moved to the Niagara region and wanted to make my dream of owning a Highlander a reality. I am so grateful that I stopped at AutoLine Toyota and met with Rachel. She was friendly, knowledgeable and so sweet with my little girl. I never felt pressure and shes always available for any questions that I have.I am now the proud new owner of a 2021 Highlander Hybrid! I’d definitely recommend Rachel and AutoLine Toyota to anyone shopping for a new car..I was so happy with my experience that I sent my mom there to purchase her brand new Venza a few weeks later and I will continue let people know about my experience.

Ch
Review №24

Friendly, competent, and informed staff. No hassles, no old-school “make you wait for 30 minutes while I talk to my manager”, kind of BS, like the other place next door.Strongly recommend, and will continue to patronize this dealership going forward.

Br
Review №25

I highly recommend Paige at Autoline Toyota! I reached out to Paige in early summer as I had a lease ending in September. Within an hour, she had sent me multiple quotes for both leasing and financing options for a number of different vehicle models along with suggestions as to what she thought the best option for me was given my budget, wants & needs. From there, we booked a test drive for the following week and I fell in love with the Rav4 XLE. She was patient with me and my family (was NOT pushy at all) and answered all of our questions without hesitation. She was knowledgeable, friendly, and fun to work with and made the entire process completely stress-free! Thanks Paige for helping me get into my new Rav, I love it! I will not hesitate to send everyone I know to Paige at Autoline Toyota.

bi
Review №26

I was VERY pleased with the service i received from Paige when I purchased my 2021 Highlander. She was very patient with me while I was making my decisions. No pressure ...always there to help!

Je
Review №27

Have been dealing with Autoline for 10 years and between myself, family and work colleagues we have leased around 15 new vehicles in that time. Quick simple and easy which appeals to me. Lately we have been dealing with Rachel. I would highly recommend her. She is first and foremost very friendly and genuine. She is also very product knowledgeable and highly efficient at getting back to me immediately with whatever information I need to make decisions. Her customer service is first rate!! Thanks Rachel!!

TE
Review №28

We bought our Toyota Corolla 3 weeks ago. The sales associate Paige spent whatever time we needed to understand the features of the car and let us know that we could connect with her anytime if we had further questions. She followed up with a call a week later to see how we were liking the car. We are so happy with our car. We were very happy we went with Autoline Toyota and very happy to have had the chance to work with Paige. She was very friendly, knowledgeable and professional. Thanks Paige for a great car buying experience.

An
Review №29

In the process of buying my first car. Paige was such a big help in helping me find the right car to fit my budget! She made it so easy and fun plus she is very knowledgeable and knows what shes talking about! Thank you to Kyla as well for making the financing part super simple! Cant wait for the arrival of my new RAV 4 Hybrid! :)

Er
Review №30

Paige was great during the process in helping us get our new Rav4. She was very personable and a pleasure to do business with.

al
Review №31

Just wanted to reach out and vocalize my total satisfaction with Paige at Autoline Toyota! Even though my husband and I found our vehicle elsewhere, we were so impressed with her impeccable customer service. She even took us in for a last minute appointment to do a test drive with no hesitation. She was so informative and had our best interests at heart. Thank you so much Paige and if we do end up needing Toyota service in the future, it will definitely be you! Alex and Neil.

Ka
Review №32

Just bought a 2018 Highlander from Rachel Balak she was fantastic! We were very impressed with her! I will definitely be sending family and friends her way. Thanks Rachel.

Ni
Review №33

The process of purchasing my first vehicle was a seamless and fun experience thanks to Paige at Autoline Toyota. She helped me find a car that best suited my needs and I ended up choosing a used RAV4 in great condition for a great price. Paige also followed up with me a week later to see how I’m doing and assured me that I can always message her if I have any questions.

Tj
Review №34

Don’t buy car from Autoline toyota Worst experience with service department

Na
Review №35

Rachel was amazing truly found the car of my dreams all thank to her!

S.
Review №36

My wife and I bought a new Rav4 last week, so far so good. Very nice people there, great customer service. Thank you. Highly recommended!

ni
Review №37

Paige at Autoline Toyota was amazing! I was shopping for my first car and was honestly clueless. Im a student and budgets are tight and Paige was so understanding and considerate of my needs. I ended up purchasing my car from another dealership but Paige was so amazing and I will definitely contact her in the future. Thank you for everything Paige!

Al
Review №38

I just want to say how my car buying experience was changed going to Autoline Toyota in Niagara fallsThe sales associate was Rachel who was amazing and made my whole experience so easy I got the vehicle I wanted at an amazing price I will be recommending them to anyone I know who wants great service great vehicles at great prices..thanks again Rachel.

XU
Review №39

Leased my first Toyota Corolla from Autoline Toyota a week ago. Sales associate Paige was the one who helped me with the whole process, I’m not a car person at all so I was dreading to do car shopping... but Paige was super helpful in explaining everything, answering all my questions. When I picked up the car, she took the time to go over different features with me, said I could contact her anytime with any questions. Shout out to Paige and the general manager Jon for making my car shopping experience hassle/stress free!!

Lo
Review №40

My husband and I met Rachel when we went in to update my car to the new hybrid. Rachels service was top-notch and we actually had a lot of fun in the process. She is smart, funny, knowledgeable, honest, and really knows how to do her job well. We ended up flipping both of our leases and are now driving two new cars. Great job to her and the entire team. Kyla, as usual, made us feel very welcome and at home. She is an expert in her job as well and the transition was made seamlessly. Excellent service professionals. Thanks so much!!

Ge
Review №41

It has been two months since the purchase of our Corolla Hatchback SE. We were in a bind and needed a lightning purchase.We worked with Paige to discuss financing options. There was no pressure to buy and she took the time to explore various options and their impacts on monthly payments.Once the deal was done, Paige spent whatever time we needed to understand the features of the car and let us know we could connect with her anytime if we had further questions.She followed up with a call a week later to see how we were liking the car. In short - we love it!I am so glad we went with Autoline Toyota and was very happy to have had the chance to work with Paige.

An
Review №42

I brought my 4Runner in to diagnose an issue and my experience was excellent. Courteous Service staff, the entire property / shop / reception was very clean and organized. I really appreciated the friendly and knowledgeble Technician Paul coming out and talking with me about my concern, that was really appreciated. I look forward to using AutoLine for future work and my winter tire purchase and installation. I will be sure to recommend to others.

Sa
Review №43

Great community focussed dealer with excellent customer service. While all the staff here are great, Id recommend asking for Rachel.

Me
Review №44

I bought my 2020 RAV4 from Rachel at Autoline in august! Rachel was a pleasure to deal with. Her product knowledge and professionalism were top notch! Her bubbly, easy-going personality made it easy to connect. Not to mention she gave me the BEST test drive I’ve ever had! If you’re in the market for a new vehicle, stop by and see Rachel! She won’t disappoint:)

Ta
Review №45

Although I havent purchased a vehicle (yet) from Toyota, it has definitely been such a pleasure to have the sales associate Paige help me out on my car journey! Ive never experienced such a genuine, authentic and kind sales person in my experience of dealerships. If youre looking to not be pushed around or pressured into something that isnt for you - look no further, Paige is your girl!

Ma
Review №46

I’ve been a client of Autoline Toyota for some time now. It started with my pre-mid life crisis purchase, to downsizing, to now upsizing again!!! Rachel was so great to work with.....we discussed what I was looking for and why, and she made it happen!!! Got to meet Nick from the detailing department, and it was really nice to actually meet someone from that end of the process! I have a whole new appreciation for how spotless pre-owned vehicles from Autoline are! Thank you Nick...my RAV4 is immaculate! So thank you Rachel for my best car purchase experience to date!! I’ll be back to see you in a few years for my actual mid life crisis purchase....wearing my converse of course!!!

Gr
Review №47

Just picked up my 2020 Corolla the other day.. wanted to shout out Paige and Rachel for their help, extensive knowledge and respectful demeanor. They helped me easily trade in my ride and without being pushy were pleasant and informative getting me into the Corolla. You guys have a strong team there!Graham

Di
Review №48

I could not have asked for a better experience! Rachel made me feel at home and everyone was so accommodating to ensure everything was to my satisfaction even allowing a secondary inspection. Vehicle was so wonderfully detailed, all my friends said it looked like new. Prior to my purchase, I looked at a few other cars and judging from those experiences, I consider myself fortunate going to Autoline.

Wa
Review №49

The sales staff at Autoline are top notch! We have bought new cars over the last four years with Rachel and recently Paiges assistance. The sales team cares about their customers satisfaction - its that simple! And theres none of this old-fashioned back office negotiation tactics some of the other places use. Theyll do what they can to meet your budget and you make a decision from there!

sa
Review №50

I have been a long time customer with Autoline. All cars in our family have been purchased from them. Recently my Venzas computer system stopped working and it had to be replaced which would have cost me lot more but here at Autoline they took care of it, fixed my car in one day and gave me a really good deal. Staff here is really helpful and always ready to help. Kudos to John for helping me out to get this car fixed and guiding me in the right direction. I would request everyone to give them one chance when you are looking to purchase New or Pre-owned car. BEST DEALERSHIP IN TOWN!!

Ma
Review №51

Top notch service from Rachel & Kyla! They make you feel like your part of their family. They are extremely knowledgeable and take the time to explain things. They make you feel valued and respected as a customer. Absolutely outstanding! I love my new Carolla! Thank you!

Ly
Review №52

Excellent service from Paige. We appreciate her help very much!

Ka
Review №53

I had an amazing experience purchasing a RAV 4 Hyrbid from Autoline Toyota. I was nervous to make the switch to a hybrid vehicle but with Rachels welcoming personality and knowledge on the brand, the experience ended up to be personable, simple, and almost fun! Rachel is professional and maintains a super friendly attitude at the same time, which my fiancé and I really appreciated. Kyla was also a great person to engage with, as she was incredibly patient with us. After such exceptional service I will definitely be back.

na
Review №54

I got my baby(Rav 4 2021)from this place and I want to thank Rachael for the topnotch customer service that I received.Thanks for taking me for the test drive and showing me around my car.You are so smart and knowledgeable about the car.How can I forget Rachaels bubbly personality,which made me feel at ease with no pressure.Thanks Kyla for taking your time with me since this is my first car purchase and most of the things were new to me.You are a team of such pleasant persons.So if you are looking for a vehicle,then look no further Autoline is the place to go.From Slim

Th
Review №55

I just purchased a 2020 Corolla. Rachelle was my sale rep and she was great! Very knowledgeable. On our test drive she showed us all the great safety features, which is exactly what I was looking for in a car. I love my new car and Im glad I chose Toyota!

Ke
Review №56

Autoline Toyota was super easy to deal with. I live outside the area, but drove a couple hours out of my way because the service and price were right. Paige is extremely helpful, and knows A LOT about Toyota Tacomas.One small observation ... this might seem like a small point, but auto sales is a customer service industry, so the little things matter. Ive bought a lot of vehicles over the years, and this is the first time Ive ever pulled off the lot in a vehicle that didnt have a full tank of gas. Usually you drive away with an oil change or two covered, or a tire rotation on the house. Again, doesnt change my view of Autoline on the whole, but these extra touches are meaningful.

Br
Review №57

I just purchased a new RAV 4 and I absolutely love it. The team at Autoline was fantastic and it was the best experience I have ever had buying a vehicle. Rachel was my sales lady and I cannot describe how great she was to deal with. Very friendly, knowledgeable and professional. Thank you Rachel for a memorable experience.

co
Review №58

Just purchased a car today. And Rachel and Kyla are very professional and good people. Overall good experience and was patient with me. Was worth the drive from Markham.Jade

Tr
Review №59

Purchasing a new vehicle has not been something I look forward to. Past experiences with upsells and pushy sales people made it even less enjoyable. But my recent purchase of a C-HR from Paige was painless and trouble free, much appreciated. I love the vehicle! Thanks again

Er
Review №60

Paige was amazing to work with while purchasing my used vehicle from Autoline Toyota. She was super friendly and very informative, always helping in any way she could. I am very happy with my purchase. I would definitely recommend working with Paige!

ad
Review №61

I just purchased my first ever new car and I had the most friendly experience ever. Started out with Rachel which she is totally awesome, very friendly and knowledgeable. Great job Rachel, then to kyla which is also friendly, awesome and knowledgeable. Im so happy I went to Autoline for my new Toyota. Great experience. I recommend anyone wanting a new Toyota go to Autoline. You will not regret meeting such a great group of people and the experience they have and most importantly how they make you feel.Thanks Rachel, Kyla and everyone at Autoline for all you have done for me making this an easy journey of purchasing my new car.

Da
Review №62

Wow! I am not the type to write reviews but this one was needed.I was helped by their employee PAIGE CAVEBROWNCAVE. When going to a car dealership, my biggest worry is being scammed out on all these extra fees that I am not aware of. However, Paige was extremely helpful, knowledgeable and friendly. She allowed me to go on multiple test drives to make sure I was making the right decision. When picking a car, I always feel extremely rushed. However, Paige took the time to clearly outline every detail of the transaction. On top of this, I was never afraid to ask Paige questions. She would tell me car lingo and I could easily and comfortably ask for an explanation in laymans terms. I would never go to another Toyota representative besides Paige. I really mean this!

Me
Review №63

I bought a 2021 RAV4 .The customer service is incredible . I cant express my gratitude by my words for the support and help done by autoline staff especially kyla Olszewski.She has done a great job for us .Thank you .

Ju
Review №64

Shout out to Marco and staff for a great car buying experience. The staff was personable, friendly, and knowledgeable which made the process very easy and the decision even easier. My kids appreciated the bow as well. Keep up the great work.

Rh
Review №65

I bought a car with the help of Paige and it was the best experience I could have ever hoped for! She went the extra mile and made me feel so comfortable and informed when it came to making my first car purchase. The employees at Autoline were upfront and honest with me. I couldnt possibly be happier with my new car. Quality product and quality staff. Anyone would be lucky to go through the buying process with Paige, shes amazing!

Ma
Review №66

Rachel was incredible! She went above and beyond to provide the best service and ensure everything was taken care of smoothly. I’d highly recommend this dealership. Won’t go anywhere else!

Me
Review №67

By far, buying a vehicle at Auto Line Toyota was the best experience I’ve ever had purchasing a vehicle. Having purchased many vehicles in the past, I was fully prepared for pushy sales tactics and constant up-selling when I walked in. I had the opposite experience with the sales team at Auto Line and couldn’t be happier. I told Paige (sales) what I was looking for and what my budget was and she showed me exactly that, and didn’t try to push me into anything else. Paige was knowledgeable and answered any questions I had about other models/vehicles. Working with Kyla on the financing was equally simple and straightforward. Kyla let me know my options and accepted my decision without question. Rachel (sales) was kind enough to set up my Toyota Connect and run through the features when I picked my new vehicle up. So refreshing to work with a sales team who truly listen to your wants and needs! Thanks again to Paige, Kyla & Rachel!

Ed
Review №68

Paige is very friendly, professional and honest. She makes herself available to her clients and makes sure that they are satisfied. I highly recommend Paige as a sales agent for Toyota.

Ad
Review №69

I purchased a Toyota Corolla 3 months ago...Rachelle was my sales person who walk me through the whole process and made me feel at ease, she was highly recommended by a retired worker...I am happy with the car and would recommend Rachelle to anyone who needed a vehicle..

Ka
Review №70

I was soaked an exhorbitant amount of money for each service they did. They upsold me every time. Even their base service is ridiculously expensive. Theres no reason why they should have charged over 600 dollars consistently for routine services on a new car. Will never go with them ever again. Took it somewhere else for a service and was charged a tiny fraction of the price Toyota charges. They also didnt pressure me with up selling but just made recommendations. Avoid at all costs!!! Toyota is a great company but their reputation is being tarnished by this location.

Co
Review №71

I went searching for a car worried that it would be a total headache, but a friend of mine recommended I go to Autoline Toyota and see Rachel so thats exactly what I did. Rachel made it so easy and fun, she was a delight to deal with, Id give her 6 out of 5 stars if I could.

Gr
Review №72

I recently bought the new Toyota Corolla with Rachelle from Auto Line Toyota! Rachelle was very helpful and knowledgeable and made my decision in buying a car so much easier! She explained everything to me and set me up with a car that I now love! I would definitely recommend talking to her if you are looking for new car!

Li
Review №73

Fabulous car dealership with great staff!! Rachel was extremely attentive and knowledgeable!! Jon and Rachel made my trade in and purchase stress free and fun!! I would recommend this dealership!!

K
Review №74

Honestly the best customer service Ive ever experienced!! Rachel was extremely helpful with explaining and showing us how our new Tacoma works. Staff went above and beyond to make our dream truck come true.Thank you so much autoline Toyota, you guys rock and I will be sure to tell everyone to check you guys out first when looking to buy ❤

Cr
Review №75

Helpful staff all around. Great experience in both sales & service. Always friendly and fair.

jo
Review №76

Buying my new 2020 Rav4 all wheel drive from Auto line Toyota was a pleasure. The Person that took me for my test drive Paige Cave-Browne-Cave Product Advisor Was very knowledgeable she told me all about the Rav4 and all its Safety-Features. I also met Kyla Pete and his receptionistall a nice bunch of people. The hole staff was nice.

tr
Review №77

Absolutely phenomenal service at this dealership! Rachel was great and very helpful as well, appreciate the help

La
Review №78

We recently purchased a rav4 with Terry as our salesman. He was easy to deal with and when we had a minor issue with the car he took it upon himself to make sure it was dealt with efficiently. Overall good experience.

Wi
Review №79

I wanted to commend the team at Autoline Toyota for a great car purchasing experience. I recently purchased my first Toyota there under a bit of a time crunch because my previous vehicle was written off as the result of an accident. I dealt with Rachel (Sales), Kyla (Finance) and Brittany (Delivery). I cannot say enough good things about each of them. Each individual was attentive and professional. I appreciate the fact that Rachel took the time to explain my options, worked on all of the details involved with the sale, urged me to test drive all the vehicles I was considering and did this without being overbearing and within a tight time window due to my circumstance. She even test drove vehicles with me on her day off. Kyla was kind enough to handle all the work associated with financing through Toyota Financial Services in a manner where I spent a minimal amount of time on documentation but still felt as though I had all the information I needed. On the day I picked up my car, Brittany assisted me with a hands on demonstration of all my new vehicles capabilities. This demonstration never felt rushed and she gave me some interesting insights into the operation of my new car. In my interactions with each of these individuals, I never felt pressured and always felt as though everyone was forthright while being pleasant. I think all three individuals did a great job. By the way, I love the car I purchased there as well.

Ha
Review №80

It was a great experience dealing with you since the day one. Most respected sales services “Paige” and finance assistance “Kyla”. Thank you Autoline Toyota dealership 🙏🏻

F
Review №81

Came here before closing time and Stephen from service was awesome. He quickly helped solve the issue. He was really great and helpful and this is why I always bring my car for service only at Toyota, they have an excellent service.

Ki
Review №82

I was looking to buy my first car, and Rachel took care of me! She made sure that I found the perfect car for my needs. Then Kyla made financing a breeze! I felt right at home at autoline and had an amazing experience from start to finish!

Ol
Review №83

I purchased my Camry from Rachel in the summer time and I absolutely love it and her. She was excellent to deal with, and very funny. My car has a lot of new technology in it, and she always helps whenever I have any questions about it. I highly recommend Rachel, and Autoline Toyota. Wonderful staff and a great dealership. Thank you Rachel.

Ka
Review №84

Buying my new RAV4 was painless and an overall easy experience! Rachel was great to work with and Kyla in financing was awesome, super helpful. It was a great experience and I love my new RAV4 so much!!!!!

Al
Review №85

Picked up my 2019 Rav 4 Limited today and I couldnt be happier!! Big shoutout to Steve Ryan. He was so knowledgable and made this process so quick, easy and fun. Also shoutout to Kyla for the smooth transition. Great team and would definitely recommend! :)

T
Review №86

Twice this week I have dealt with some one who doesnt make the call back. I have inquired about repairs to my vehicle and was told Id receive a call with pricing. I have also been hung up on during my wait on hold and I still dont have a price for my repairs. I would rather use another Toyota dealership then feel like Im less then human because of the way Im being disregarded.

An
Review №87

Words cannot describe how great Rachel was to deal with. From the moment I picked up the phone to inquire about the vehicle of interest Rachel was informed and professional. We were able to negotiate via email and phone which is tough in this industry. As a resident of Toronto the drive to Niagara was well worth it and definitely will not be the last vehicle we purchase from Rachel and auto line Toyota. Thanks Rachel you are amazing and a wonderful person. Keep up the great work!

St
Review №88

All the staff at Autoline Toyota has been incredibly friendly and helpful during the car shopping process. In particular, Rachel helped me by showing off all the features and benefits of several different vehicles, and was (and is) always willing to answer any questions. At the same time, she never applied any of the high pressure sales tactics that I experienced at some other dealerships, When I decided on a vehicle to purchase Kyla helped me with the financing details and Brittany helped with all the details on delivery, and everyone was wonderful to deal with, and made certain to let me know that they were available to help with any questions I might have after purchase. Highly recommended.

Mi
Review №89

What a great buying experience! I bought my previous Toyota from a nearby dealership, and they dont even compare on any level to Autoline. From the moment I walked in, I was treated with respect. Paige is a wonderful salesperson, and answered all my questions. Not pushy, no pressure easy-going young lady. A breath of fresh air in a car dealership. Thank you to all of you at Autoline, and keep up the good work.

De
Review №90

Very friendly staff. Able to answer all my question. Sales staff where understanding what I was looking for and no pressure. I didnt purchase from them now but am looking forward when I am ready and hopefully will be dealing with them.

Ja
Review №91

Visited Autoline in search of a new car. We were greeted by Rachel. She gave us an overview of their cars and asked questions to find the best fit for us. She showed a great deal of knowledge of her products and didn’t try to oversell us. She worked hard to get us the best fit for our needs. We never felt rushed or pressured. The staff who took care of us to complete the sale were extremely helpful. Answering all our questions and made us feel comfortable. After having our 2018 Corolla for a few days we had a few questions. Everyone we talked to was very helpful and happy to spend the time with us.Overall a great experience, look forward to dealing with service department for maintenance. We will definitely come back to Rachel and Autoline Toyota when it comes time to replace our second car.

Jo
Review №92

It was really a positive experience dealing with Autoline Toyota. Rachael, Bruno and Jon were all friendly, accommodating and well informed. The give and take of negotiating was friendly but appropriate. All of my requests were met fairly and I purchased a Camry feeling quite satisfied with the move. I look forward to dealing with Autoline in my future service andnegotiations. They were all very professional. Rachel, in particular, is a credit to Toyota.

Jo
Review №93

AWESOME EXPERIENCE!!Our first time in a Toyota dealership and Rachel, our sales rep made it a good experience. She was friendly and courteous!! Our lease is up in May 2019 on our current vehicle so my husband and I were just looking. Rachel took us for a test drive and showed us all the features of the 2019 Toyota Corolla. She took her time in explaining our options and we felt no pressure. We did end up making a deal because it was too good to pass up. It was a quick and smooth transaction and the staff was fantastic. We strongly recommend Auto Line Toyota!! Great service...Thanks again Rachel!!😊

Sh
Review №94

I purchased a Camry from Rachel back in the summer. I came in for my first service and she came right up to me to say hi and asked how I was liking my new Camry. She remembered every detail from when we first met. Her memory is very impressive. I have been buying cars for a long time and I can honestly say she was the best rep I have ever dealt with. She may be young, but shes very talented. Thank you again Rachel for your excellent customer service.

ta
Review №95

I had a very positive experience dealing with Toyota Niagara falls. Rachelle was excellent and made sure all our questions were answered and that all our needs were met. She was able to provide answers to my questions after my purchase and went out of her way to get them proven. I would totally recommend you ask for her if you are in this Toyota dealership.

Je
Review №96

I live 6 hours away from Autoline and they will only ever be the place I go to buy my vehicles! It is as easy as picking up the phone and calling! I get amazing service no matter how many questions I ask, everything is made so straight forward and easy, you really can’t get any better than that and even after you buy a vehicle you still matter to them, you are still important and they really give you the best customer service. The Toyota brand speaks for itself but this dealership and especially Kyla, really makes Toyota stand out as really being top of the line! I would highly recommend Autoline to anyone and everyone. You get a reliable vehicle and the best service you can ask for!

Sa
Review №97

Hands down best dealership I have ever been too, the people are friendly and not pushy at all. They where able to answer ever question I had ( and I had a lot). Had just had a difficult time before looking for a new car and they help me threw it and made sure I was happy. Thank you truly for making it so easy u have a customer in me and my family for the rest of my life for sure

nd
Review №98

My experience with auto line was great. The sales person who sold me the car, Rachel, was fantastic. She was extremely friendly, informative, and helpful, never making me feel pressured and answering my questions happily and efficiently, and I had a million. Glad I went with them and recommend anyone looking for a car to start there

Br
Review №99

Awesome people to deal with. We bought our 2019 RAV4 there because of the great atmosphere and people that work there. Marco the sales manager and all his staff make you feel at home, with no pressure tactics just straight forward honesty. Thoroughly enjoyed doing business with them all.

Ca
Review №100

Had the pleasure of dealing with Gordon in sales. He’s a very knowledgeable, courteous, honest and not a pushy salesman. He ensure that I was not only by making the right choice for a car, but also affordability. He made me feel at home. Thank you for the best purchase experience I’ve ever had in 60 years of life on this beautiful earth Gordon!!!Thanks,Cathy Hall

Information
100 Photos
100 Comments
4.4 Rating
  • Address:6030 Thorold Stone Rd, Niagara Falls, ON L2J 1A2, Canada
  • Site:https://autolinetoyota.com/?utm_source=google_lso_trader&utm_medium=organic&utm_campaign=home
  • Phone:+1 905-356-1505
Categories
  • Auto body shop
  • Car dealer
  • Car finance and loan company
  • Car repair and maintenance
  • Car service
  • Toyota dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
  • Vehicle inspection
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:8AM–8PM
  • Sunday:8AM–5PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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