Terrible. Especially there collision center. They fixed my car. New parts dont even line up or match colors. Gave me 2 completely different fog light covers. Air bag malfunction light is still on. They claim it never was on. Which is why my insurance wont cover it. Tried to rip off the insurance company over the rims. Then tells me Ill give you a couple hundred out of my next job if you lie for me And to top it off there service department is a joke too. A friend brought her car in for oil changes (bought the car from there) she needed new brakes twice, and new tires all within 15k miles. This place is very shady and will do anything to make a quick buck. Stay away especially if your a female.

I had a really good experience at Basil Ford. The sales man Christopher that took care of me was absolutely wonderful. He had lots of patience, and listens to everything that I wanted. I am very happy with my new purchase.

Very good dealership! Knowledgeable, friendly staff. They gave me the advertised deal and were patient and willing to help me with the new technology. I traveled 2 and a half hours each way but it was well worth the drive.

Outstanding customer service. Looked at my truck the day I called and my vacation went uninterrupted. Took the truck in about 9:30 and Brian diagnosed, found nothing and had it back by 3 at no charge. Not to mention, they shuttled me back to the campground and and picked me up when the truck was done. I am confident in saying that would never have happened at any of the Atlanta dealerships...I would have been out a few vacation days and been renting a car.

Stopped in Monday to look at a Lincoln MKC came back Tuesday to pick my ride up . Everyone was so Helpful. Best experience buying a car . I recommend that you stop by and get a great vehicle. Justin was my salesman very knowledgeable and helpful. Ryan stepped in to close the deal very professional and helpful. Then I had the pleasure of dealing with Matt in financing. Got my payment exactly where I wanted what a great guy . Knows his stuff . I couldn’t be happier with the whole experience at Basil Ford

Best car buying experience! Walked in for a pre owned vehicle and walked out with a preowned and a brand new 2021 ecosport! Chris Winne greatest is with a smile and made the process so easy. He is amazing and I would recommend going to see him. Finance people were fantastic!

Bought my second Dodge Grand Caravan GT here a few months ago. Salesman Chris W. was awesome and went above and beyond. Amanda R. was great as always, as was Matt in finance. Great crew! Will buy here again when its time to upgrade to a Promaster or Transit 2500 series van.

The sale guy was super nice and patient with me as a first time buyer. I’m in love with my new car and the decision I made.

Excellent car buying experience. They had an exact match for an in-demand model I was looking for, offered a very fair price, and made the whole process as easy and enjoyable as it could be. Amanda gave great help on the phone and Blake guided very well through the buying process. Would definitely buy from them again.

I was greeted properly as I arrived. This company, has always been proper. I took a look at the replacement headlight as I left the garage, it works well.

From the moment we walked in the dirt and we’re greeted by Chris we felt as ease. He was patient and helpful and showed me whatever I thought I wanted but ended up with the first one i saw In the showroomSuperior service, ease of the transaction, great person all around to deal with. Chris is your guy. He even put a bow on my new car for my birthday. You rock Chris. Keep up the great work

I had the front springs replaced on my truck. My service writer and my mechanic took great care of me and had the job down in no time. I always have the same service writer and mechanicwhen l go infor service. Thats because they are the best at what they do.

Bought a 2015 Durango R/T from this Basil on 8/19/21...any issues that arose theyve taken care of right away. General manager James Cain goes above and beyond to make sure customer is satisfied. Blake was very helpful in buying process and assisted to make purchase easy.

Came into Niagara Falls to visit family and developed a slow leak from a stray nail in my driver’s rear tire. My father recommended Frank Esposito at the service department at Basil Ford. I walked in with no appointment. They gave me a shuttle ride home and had my tire patched and fixed within 2 hours. Fantastic service! Could not have been more satisfied.

Blake was awesome worked with us to get the truck my wife wanted and made it happened. The problem I have is the horn was broke been in 3 times to get it fixed now its going off on its own and wont stop at 3am they want me to pay for it to be fixed I will never send any one to there service center but I would send them to Blake he was awesome

Outstanding customer service. Management and technicians are able to assess issues and think on their feet during mitigation and resolution.Highly recommended. Good coffee too!

Switched dealers because Dave Smith service department was terrible. Im so happy to have come here. The service was great, they took care of me above and beyond what I was looking to have done and it was a pleasure dealing with their staff. The gentleman I spoke to, (I think it was Steve) was crazy knowledgeable about not only fords but other makes and models too! I deffinately will be back for any other service I need.

Always fast and efficient!! Frank is always so helpful !

Basil Ford in Niagara Falls exceeded my expectations with purchasing my son’s very first car. They were incredible!! Everyone who I came in contact with made the process completely effortless. To top it off, we ended up with an absolutely beautiful car! Thank you to Amanda, Ryan and Blake!! 😊

Had a recall on my 2008 Ford Fusion. Neena was very kind and caring when contacting me to set up the appointment to get the safety recall done. Very easy process with the service writers Frank & Brian being very professional, courteous, and quick.10/10 Would recommend.

Buying a car was easy at basil. Great staff, friendly and attentive. Highly recommend going here for your new or used car! :)

Everyone was friendly, patient, attentive, Chris helped me get a great deal on my vehicleYou guys are awesome. I will recommend you to my friendsThank you again

Bought a new F150 from Chris Winne, the experience was phenomenal, it was so seamless Chris knew exactly what I wanted and what I asked for! It wasn’t just any salesman looking to sell a car he made sure I loved my new truck and not just liked it. Chris went out of his way multiple times to answer my many questions! All the staff were great throughout the entire process. If you are looking for a new or used vehicle call and ask for Chris Winnie he will make you happy no doubt about that!

I had the pleasure of working with Leo Murphy, the Body Shop Manager. He was very professional, kind, and genuinely concerned with taking care of my issue from day 1. The level of service he provided is very hard to come by. My car was also fixed sooner than anticipated.

The collision shop was great and very helpful after I brought my car in for repair.

Very kind and knowledgeable staff. Got me in and out quickly with my new Explorer! Also priced very fairly!!!

We bought my girlfriends car here and had such a great experience from beginning to end. Chris was a very personable guy and made sure she got what she wanted. I was also very pleased with how little time we actually had to spend at the dealership. Probably 2-3 hours tops over 2 days from coming in to look and leaving with a new car. Looking forward to coming back for a new truck for myself.

BLAKE FOUNTAIN! BLAKE FOUNTAIN!! BLAKE FOUNTAIN!!!🤗🤗🤗❤️❤️From the moment my son Jayson and I stepped into the doors of Basil Ford at 6980 Niagara Falls Blvd we were in good hands! Blake set the tone for this entire visit! His warm and knowledgeable approach made the whole experience an unforgettable one! Blake our salesman made sure he listened to my son, and executed his requests! Blake made sure that we were comfortable during the entire process! Patience was given and received during this process. Jay and I were just hanging out, and it was worth the wait. Ryan was also very nice and kept us entertained! MATT, who I will call the magic man. Matt was efficient and explained the financial information to my son in a way I have never experienced with my own purchase of any vehicle I have ever purchased. This team is amazing, and I’m pleased we chose them to assist my son with his 2018 Chevy Malibu. Nowadays it’s hard to experience great customer service anywhere! I will never forget this group of wonderful salesman and service! Thank you BASIL FORD at 6980 Niagara Falls Blvd for your AWESOMENESS! We will never forget you guys, God bless all you😍

This was the best car dealership experience that I ever had. Ryan and Chris were great. They got me into an awesome Sonata with low mileage! I recommend purchasing your car from here

My expectations were met and exceeded. I had a pleasant experience and got a great truck. I recommend and will shop there again.

Financing a car was super easy and quick, in two days I was able to finance a car with “fair” credit. I worked with Chris Winne and he was very helpful.

Great people and caring they treat you like family The only place I Will ever take my vehicle to be serviced

If I could have given a 10 I would have! Leo Murphy and Chris were beyond awesome...they treat you like theyve known you forever. Had my hood painted and it turned out showroom perfection...Highly recommend Basil Ford for all body work! Thanks gentlemen!

I came looking for a used car. They had good selection but the problem was with the Sales Manager Ryan. The whole time I felt like he was trying to confuse me by just moving numbers around and never presented anything with transparency. When I didn’t like the deal I decided to go elsewhere and he was very pushy and rude.

I took my 2010 Ford Fusion to be repaired On the right side of my front bumper .they did an excellent job i couldnt ask for a better job. They were professional at the way they looked at my car when they tore it down to repair it..and also showed me my old parts they took off when I arrived to pick my car up and Leo explained to me what was wrong with each piece they took off. and replaced they had cleaned my car and shined my tires I love the Manager Leo he is professional at his job but friendly also he makes you fill he cares .although I didnt see Chris a much as Leo he was Professional and nice also..if u want to take your car to the best place take it to Basil Ford.

I was referred to your dealership by my boyfriend who said the people there were great and he always received great service. I did get all that. But when it came to my trade in I felt like I could trust the salesman that they were giving me the best deal they could offer. I have bought 8 vehicles in the past 3 years. Every one of them I’ve traded in a vehicle and have gotten a fair price. When I check back I notice the dealership makes a couple thousand dollars on the trade in. Which is what is supposed to happen. And that is alright. This time around, I was trying to get myself to a certain number for monthly payments. Which was in my opinion completely obtainable given that I was trading in 2 vehicles. One of which was completely paid off. He first offered me $10,200 for my truck (paid off). It seemed like an alright number. I wasn’t 100% sure what it was actually worth. But my payments weren’t where I needed them to be. So he came back with a final offer of $11,000. That got my payments a little closer. They spoke about refinancing a couple months down the road and I’d be okay. So I trusted them and took the deal. Now I check your website and see that you’re making $8,000 on my trade in... i know this because he had told me that you don’t come down on any of your vehicles prices since they’re all priced to move almost immediately. I have never felt so swindled in my life. I understand making a few thousand on a used trade in, but coming close to doubling what you paid for it? That is just disgusting to me. You could have easily helped me get to a better more affordable number also considering I traded in TWO vehicles that you’ll be making money off of. It was just an extremely selfish move on the salesman’s part and it was wrong. Very wrong. My boyfriend used to recommend everyone he talked to about vehicles to come to your store. No longer will he or I shop there, and will NEVER recommend your place to anybody.

Chris was fantastic. He and the staff were exceptional in every phase of my trade in. They got me in a vehicle that totally surpassed my expectations. I would totally recommend anybody looking for a new vehicle, or a trade to stop by and talk to Chris. Top notch!

Great service! Ryan is very knowledgeable about cars. Justin was helpful throughout the whole process.

Went to Basil Ford to browse for a new vehicle and was helped by Chris Schimschack! The facility was beautiful and Chris was not only extremely helpful but also was very friendly and polite. He was very matter of fact and quick with helping to find my dream car! Highly recommend Chris and Basil Ford to anyone !

I continuously take my vehicles to Leo Murphy, manager of the body shop for any repairs I need. He is always courteous and answers all of my questions honestly. I highly recommend asking for Leo for any of your auto/body repair needs.

Basil Ford got my car in for repair quickly. I understood that my car’s issues were not “normal” (I already had a couple mechanics unsuccessfully work on my vehicle). The service fellow listened to what I had observed and in a couple of hours my car was fixed. Thank you.

It was a pleasurable experience, starting with the recommendation made by Mr. John Basil that I consider the Ford Bronco Sport Big Bend as my next vehicle purchase to the time it was delivered and I drove it home.With a 1.5L EcoBoost powertrain propelling the Bronco Sport with pleasingly ample acceleration and, of course, impressive gas mileage, it has all the up-to-date technology and a very modern feel. I fully expect that the Buffalo winter will not be much of a threat to the “Big Bend’s” four-wheel drive feature, either.Did I mention that it is a cool-looking Truck, err, “Trucklette”, too? Make that extremely “cool-looking.”Well done Ford Motor Company and kudos Basil Ford of Niagara Falls.

Blake was my sales person and I honestly felt like he was with me every step of the way and made the new car experience one of the best ones ever. Got the car I always wanted from the best dealership I ever been too. Thank you basil Ford and thank you Blake. Forever grateful!!

Excellent service. They truly care for their customers.

The staff is always courteous and friendly. They took good care of your vehicle and my service was handled quickly. Always a pleasure to work with them on our cars over the years.

A huge shout out to the Basil team over on 6980 Niagara Falls Blvd !! I got my car about a month ago from there, everyone was freaking great!! I also had my 4 year old with me who was antsy, the guys there step in with no problem to distract him so I could sign my paper work etc. I am a very satisfied customer!! Everyone went above and beyond to assure I had a great experience & customer service!! I had the pleasure of working with BLAKE who provided 5 star customer service, made sure I was involved and updated throughout the whole process ( which I appreciated)!

Took me in on time. Car repaired as scheduled and promised. Very courteous.

Such an amazing experience here! I bought myself a 2021 Ford Escape the sales people Ryan and Justin were just amazing to work with! If you are ever looking for a car I recommend this place! If I could rate this place 10 stars I would !!!!!

I was very pleased with everything overall. They were very responsive from my initial internet inquiry, they were awesome and easy do deal with over the phone. They answered every question and gave me a phenomenal price. We lined everything up so when I came in they had the truck and all the paperwork ready. Basically signed paperwork, went over features of the vehicle and drove away. No pressure at all through the whole process. They have my business from this point forward.

I found a vehicle online and called to make sure it was still available before making the drive. The woman who helped me out was super kind and helpful. I showed up an hour later and was helped immediately by Ryan Blake. I gone in there in a tough situation and they were very understanding and willing to help. I had my heart set on this vehicle and they knew it. I got back from my test drive and Ryan made talking numbers and the financial aspect pretty easy. He really helped me out in making sure I was taking that vehicle home. The day I went to pick it up Blake helped me finalize all the paper work and make sure everything was settled and ready for me to hit the road. I couldn’t have asked for a better car buying experience or people to help me accomplish this. They whole staff was friendly and helpful. Definitely recommend purchasing your vehicles here!

This is the second car I’ve bought with the Basil dealerships. My experience this time was fantastic! Blake is great, if you go- ask for him. He was personable, nice, genuine, charismatic and made me feel like I was buying a car from a friend Ive known a long time. The sales manager of this location was not my favorite, but that was fine because Blake 110% made up for it!! Thank you Blake for making my car buying experience easy, enjoyable and honest. I appreciate all the things you did to make it as great as you could. Please stay in the business- you’re going to go far and if and when it’s time for me to buy something new, I will be coming back to you.

Excellent dealership excellent service courteous very prompt and efficient always very helpful every time we come with both vehicles five star will return and maybe buy another new one Frank Esposito it’s Service is an exceptional customer service person

Great people. Great place to purchase a vehicle.

All I can say is WOW!! This is my 2nd purchase from Basil Ford in Niagara Falls. I am so impressed with Blake Fountain, my salesman! He knew I needed to be out quick and he really came through for me. Love the deals I got and the service was above and beyond! If you are looking to buy a vehicle, I recommend Basil Ford Niagara Falls and Blake! Tell him Fran sent you. Lol.

Very nice and knowledgeable staff. Very pleasant experience, will be returning

After having my new Explorer hit from behind after a recent move back to the area I was on the look out for a new dealership to tend to my needs. Well Ive found them. The Basil Ford collision team specifically Leo has gone above and beyond to create a great customer experience, taking away the sting from that disappointment and annoyance of a damaged vehicle and getting her restored . Thx Basil Team!!

I found the vehicle my dad wanted online. We called and emailed about it and was told by Cherie that it sold an hour ago. We decided to drive from Rochester the next day to look at their other inventory... the vehicle that we called about was sitting for sale. Still confused why we were told it sold and Basil would have lost an easy sale since we had been looking for that specific vehicle.Anyways, we worked with Chris1- he looked into it and the vehicle was still for sale. He told us to take it for a long test drive- which we did. It seems like Chris1 is running that entire place and the dealership is lucky to have him. Chris was clear cut and wasn’t pushy. It all worked out and we were able to purchase the vehicle and my dad loves it. Thanks.

Easy and fast experience...exactly what I needed!

The best representation of the Basil as a Team. The body shop manager Leo Murphy went above and beyond to make our car the beauty 😍 we dreamed it would be... I had the opportunity to met the dealership Manager who answered all of my questions and put my mind at ease... The paperwork process was a breeze and the representative of that department personalized everything for our benefit... it was as if we had been there before!

Quick & quality service with a very nice staff!

Awesome place. Helped me buy my first car, helped me understand everything step by step, any problems were quickly and efficiently solved. Blake specifically helped me so much and was my salesman, can’t recommend him enough awesome guy!!!!

Had a great experience at Basil, I highly recommend Blake he made the purchase very fast and smooth

I highly recommend Basil Ford of Niagara Falls for anyone looking for a vehicle. The salesman were very professional and helpful. Meeting my needs for what I was looking for. They were not pushy in no kind of way.

My salesman Chris was amazing, Chris along with Sales Manager James, bent over backwards to find me the EXACT truck I wanted, and made the process simply, easy and painless. Even delivered my truck to me near the close of business on a Saturday as that’s worked best with my schedule. I will be sending all of my friends and family in to see Chris for new and used cars in a low pressure environment. I highly recommend Basil Ford of Niagara Falls for your new and used vehicle needs.

To say the purchase of this vehicle was ‘easy’ is an understatement. The entire process was great from the first test drive to leaving the lot after it was mine.Every employee was extremely helpful and cordial, like they wanted you to be there and also appreciated it.Special thanks to James who found the perfect vehicle for me.I will be suggesting this dealership to anyone looking for a car.

Great place to get a vehicle and great people to help you .

Goodmorning thank you basil for addressing and getting to the problem and it is now resolved very satisfied me and my fiance great to be a customer of basil if its anything wrong they will correct it good staff friendly humerus great to work with i would recomend friends and family or any body to this location keep up the good work

Staff treat me like family. I always feel taken care of and respected ♡. 1,000% recommend

Will definitely go back when it’s time to get another vehicle! Sales rep was amazing and friendly from start to finish! Will recommend

This is my second vehicle I have purchased from Basil Ford Niagara. The sales people are very Friendly and knowledgeable of all there vehicles. The paperwork portion of the sale is usually uncomfortable but not here. Matt is very trustworthy and that is why I chose to buy here.

Ford has Professional, friendly, straightforward people. I dont always like to spend my money, but when I do. I do it with Ford.

I went to Basil Ford to test drive some used cars. The first one had broken motor mounts, the second one had two unaddressed recalls for non deploying airbags and risk of engine fire. They didnt mention any of these things to me. In fact, the salesman told me it was illegal to sell cars that are being recalled. What he didnt tell me is that only applies to NEW cars.

Basil Ford is such a great dealership everyone there is super nice and helpful. Blake did an excellent job at helping me pick my first car with everything I wanted. I will always recommend them and go back!

Blake and Ryan gave excellent sales service and I had a great experience at Basil Ford. They really took the time to go over everything in my brand new Explorer ST!! 10/10 would recommend

I found my Ford Escape here! They had several options and were fair in pricing. Nick was helping me, and he was able to find exactly what I was looking for. His patience never failed as we looked over every detail. I think everyone won on our deal. If you are considering buying a vehicle, then you should stop by Basil Ford of Niagara Falls.

Brought my car in for new tires, an oil change, and an inspection. They have excellent service and are very well priced! The shuttle service was very convenient! Will definitely be coming back.

Always fast and friendly service, no matter what I need!

**EDIT - Sept 2021 - Called and said Im needing a bigger truck! Was presented with used and new trucks. Settled on a 2022 F350 XLT. Justin Steffan & team presented me with a really great deal and we swapped keys early in October. Love the F350 - Im very satisfied!I just cant say enough about James Cain (General Manager) and his staff at Basil Niagara. My lease was expiring on my 2018 pickup and a 2020 F150 XLT super cab caught my eye. NO HIGH PRESSURE SALES Christopher and James made sure all my questions were answered and insured the new truck was ready on time for me to pickup! I also had some post sales concerns and the whole Basil team was and is very attentive to my needs to insure I was and AM completely satisfied! :-)If you are looking for a new or used vehicle - The team at Niagara Falls Basil Ford will give your the best experience around!!

Extremely fast did a great job, Leo was amazing

Highly recommend Basil Ford! Everything about buying the vehicle to service has been great! Everyone makes you feel very comfortable and they make any experience fast and easy!

Been looking for my 2022 f350 diesel f9r a long time john patton got me my truck he got everything done just in a few hours and i drove it home ty.

Within a matter of three weeks, my wife, my mother and father-in-law and I all had vehicle problems that were too expensive to fix. The three of us went to Basil Ford in Niagara Falls and got vehicles. Chris, Justin and Blake all did a great job taking care all three if us. It wasnt time consuming and all three were very knowledgeable and answered all our questions quickly. I recommend anyone who needs a car, come to Basil Ford of Niagara Falls.

Came in for inspection, and opted to have rear brakes replaced since they were close to being out of spec, and parts were available. Fast, friendly service and will be returning for recall.

Love my car, but I have to say the people in the service department not so much! They are also very slow. When I initially picked my vehicle up i waited about 40 mins for the detail to be completed and they detailed a black Lincoln. Unfortunately the Lincoln I purchased was pearl white!!!!! Get it together fellas.

Used Quick Lane, about an hour and fifteen minutes for the Works and wiper change. Clean facilities, friendly service. Thanks.

Very shady dealership. I was literally test driving a used truck when someone showed up after me and offered the salesman money to hold it for him. He hadn’t driven or seen the vehicle except on the internet. In fact he actually looked it over and test drove it while I was leaving. They will stoop to any level to make a sale. Very unscrupulous. I wouldn’t go back to them if they were giving them away.

We have purchased 5 other vehicles from this dealer and always been happy with the sales process. This time around, Blake was our salesman. He listened to what we wanted, and wasn’t over aggressive in his approach. I always appreciate that kind of interaction. James the sales manager worked with us to get our best trade in value, and Matt did a great job explaining the financing. The front of the house is great.

The staff was AMAZING!!! I worked with Chris Winnie and also the sales Manager, they both were outstanding. I was in and out with a vehicle in no time. Ive bought from Basil before and will continue to shop at Basil Ford for any future purchases. I am proud to be a part of the Basil Ford Family!!

Great service. Pleasant to deal with. Body Shop work is exceptional and delivered ahead of schedule.

Always get great service, top notch 👌👍Thank you so very much

Chris and James made the experience so easy. We walked in and only two hours later we had test drove, negotiated, and arrived at a deal. We came back the next day to pick our new vehicle up and the process to sign and get into it was quick and easy. Oh! And we ended up paying less than we asked for! Great place to buy your next vehicle from.

Every thing looks like new vert happy

Excellent work, finished before the expected date. My car was cleaned and brushed off, warmed up and waiting for me. Im well pleased with the service and the great staff.

Right on time. Fair price.

The employees at basil are exceptionally nice. They were quick, accommodating and did some great work. I highly recommend them

Awesome service. Didnt get rushed by salesman. Chris got me in a car that fits my budget. Thank youBasil.

Straight forward with pricing and trade value. Kept their word, buying process was quick and to the point.

Purchased our 2nd car from Basil today. Chris S. was great. He went above and beyond to make the purchase very quick and easy. Thank you for a pleasant experience. Would highly recommend Chris when purchasing a car.

Im grateful to have my truck back after 2 weeks. Was supposed to be 2 to 3 day repair. Little communication on their part, everything delayed because of back order. But when other things couldnt be fixed it was because of no staff. I feel there is no customer appreciation, had my vehicle for 2 weeks with a hefty bill. No loaner when asked. Not cleaned. No gas. No apology for delay. Only give me the money. I do not recommend! Run to somewhere else!

We had a great experience during our time with Justin, he helped us out with all of our numbers of the car we were looking to purchased. It was great working with him, and we are very happy with our new 2020 ecosport. We appreciate you Basil!