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Gerber Collision & Glass
2010 Eagle Rd, Normal, IL 61761, United States
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Gerber Collision & Glass
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Ju
Review №1

5 stars for a reason. This company was outstanding start to finish. They are great at keeping you updated and letting you know what’s going on. They work with you and try to accommodate to your needs. They do fabulous work. Super personable on the phone as if there your family. I cannot speak for this company enough. There are very few companies out there that are this honest, this good of work, and better yet get it done before the time line. And to top it off theu surprised me by detailing my car better then if you were to take it somewhere professionally. Thank you Gerber collision, you have my business for as long as I’m around,-Justin

Ki
Review №2

This place is amazing! It has my wife’s car fixed painted and cleaned inside And outside of my car in 2.5 days! They are very professional about everything and super clean! Amazing place to service your car needs!!!!!

Ca
Review №3

Had my 2005 Buick worked on after having someone hit my car while it was parked. Everyone was incredibly professional that I worked with throughout the whole process. The body work on the car was top notch and it looks better than it did before the accident. Would recommend to anyone. Thanks again.

Ga
Review №4

Someone rear ended me and they made my car look brand new. The people that work there are knowledgeable and helpful. I will continue to go here for my car!

Go
Review №5

The very best place to get your vehicle taken care of.

Al
Review №6

Perfect repair went out of their way to provide the right fitment of replacement parts. Super friendly staff!

Be
Review №7

Very good service and ppl

Ro
Review №8

My entire experience was superb. My car was repaired and back on the road in a timely manner and returned cleaner than when I brought it in. They handled everything with the insurance company, and treated me as a valued customer. My estimator Gina kept me informed on the progress of the repair, and made sure things ran smoothly. I can confidently recommend them.

Ja
Review №9

Wanted to say Thanks to the crew of Gerber Collision & Glass. Karen Frutos was a great help with our RV first assessing the damage and then getting my insurance an estimate.Thank YouJames Tate

ke
Review №10

Gina did a great job on my car and got it looking brand new. Thank you.

Am
Review №11

Everyone was so easy to work with and really took care of my car. The work was done quickly and very professionally. I received texts throughout the whole process so I would know how everything was coming along.

Ar
Review №12

Great experience! Very friendly and respectful staff. The service was quick and flawless. They kept me updated throughout the process.

Ka
Review №13

Backstory: Someone had backed into our truck while we were eating at a restaurant. 100% their fault and their insurance told us we could pick a shop or go with one certified with the insurance company (which included Gerber). We went with Gerber since the work would come with a warranty.Our bumper and tail light had to be replaced and something was up with the lights on the truck after the accident which they looked at as well. We also had slight damage to the bed of the truck which needed repaired but not completely replaced.They were wonderful about customer service and correcting errors, but I give them 2 stars based on the errors we had to go back twice to have corrected...1. The taillight that was replaced ended up being loose and upon further investigation, the screws were not connected (somehow the plastic had snapped). No biggie. They were great about getting a new one.2. This was the dangerous and reckless mistake. The mechanic who had replaced our bumper did not connect everything back up around the leaf spring assembly (which I guess connects to the bumper). My husband and I pull full size trailers and he noticed this issue while checking the light connections under the bumper of the truck. So we called and Gerber said to bring it in.Come to find out, the mechanic admitted to purposefully leaving it disconnected because it was not an OEM replacement and he was unable to connect it correctly without loosening other parts. WE HAUL TRAILERS WITH THIS TRUCK. He put our lives and the lives of other motorists at risk to save time.Again, office staff and inspectors were so nice, I just wish the work was reliable.

Se
Review №14

Excellent service

Jo
Review №15

Very happy with the repair. It looks great, was done quickly and you kept in touch throughout the process. The cost was about 1/3 lower than another estimate that I got.I hope I dont need your services again but Ill recommend you to anyone who does.

St
Review №16

Very professional office staff, excellent communication, highly competent repair team; could not have asked for more. Five star experience!

La
Review №17

Gear fleet manager and great staff and GM. Let us stay in our motorhome for a week in their lot while we waited for repairs after a semi backed into our front end. They bend over backwards for the customer

Jo
Review №18

Great job repairing my truck.

Gi
Review №19

Fast, affordable and efficient. The service was for installation of running boards, glass chip and wiper replacement. Text updates on vehicle was a nice touch. Finished when promised.

Br
Review №20

These folks do a great job quickly

Ta
Review №21

The people here went above and beyond my expectations.

Ca
Review №22

Excellent work and customer friendly

Ti
Review №23

One star since I have left 3 voicemails and sat on hold for 20 minutes. Apparently they don’t need business. And this is a preferred State Farm glass provider?

Br
Review №24

Love this shop :)

Ka
Review №25

Good work!

Information
28 Photos
25 Comments
4.5 Rating
  • Address:2010 Eagle Rd, Normal, IL 61761, United States
  • Site:https://gerbercollision.com/locations/normal-il?utm_source=SEO_Local&utm_medium=SEO_Local_Snack_Pack&utm_campaign=SEO_IL&utm_content=SEO_Normal&utm_term=1748119
  • Phone:+1 309-862-4783
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible restroom:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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