I worked with Joe to upgrade our 5 lines and got great deals along with a knowledgeable person to help me through the process! It was a great experience! I would highly recommend this store and Joe to anyone!

Great service, extremely knowledgeable, helped us get the best deal possible and just all around good people! Thanks Joe and Khamandi for making this upgrade painless!!

Complete garbage service. If you have tmobile you are being screwed. Google fcc government map of cell coverage. They are so nice because they lie about the quality of their service. Seriously though check out the real map of tmobile service coverage and you will be glad you went with Verizon. Not as nice customer service but their coverage is worth every penny.

I would give this place a 5 because their staff is phenomenal. Benjamin and Gabriella worked together relentlessly to get our issue solved before we left the store.

Joe was extremely helpful in figuring out a plan and phone to fit our needs! Spent a couple hours figuring out multiple ways for us to save both today and on our bill. Cant say enough good things.

Was waiting over 30 minutes a lady came into the store and got taken care of before me. Manager Im assuming was just walking around and not doing anything. Terrible Customer service.

The t mobile employee was very helpful and very knowledgeable about everything that I could ask about and very timely service

Horrible customer serviceEven worse back end help. F t mobile.

Waited 3hrs to get a new Sim card in my phone. I watched one family getting there phones activated for the whole time I was here. watched one guy help one couple for 2.5 hrs then ran in the back room didnt come back out to help anyone. the couple I was taking to was waiting for 4hrs just to switch services to tmobile.

There was a little bit of a wait due to limited staff but overall the employees were pleasant and helpful and I was able to achieve the goal for my visit

Poor customer service. I entered the office without anyone even welcome me. Stayed inside for more than an hour without anyone even aproach me. Decide to leave wihout anyone even apologize. I will never come back.

Markell was so helpful after a very frustrating transition from another carrier. He was quick to resolve my problem and offered further assistance if it didn’t fix the problem.

Great employees. Helpful.

Horrible service never answers the phone guest service takes forever. They tell you that issues will be fixed and arent.

Good experience

Busy place and but great service. Tmobile needs to put a repair store back in Champaign Urbana area. Thank you for fixing my screen on my phone.

Staff is knowledgeable,friendly and kind 5 stars..

Ever since sprint merged with T-Mobile my service, & alot of people I know, doesnt work! Dont waste your time buying from them. Ill be switching over to Verizon soon. Yes they are more pricey but at least my phone will be working!

I have been waiting 45 minutes to swap my plans, one group has been here at longer than Me. Are these associates this bad, that it takes over an hour to deal with one customer.

Hunter and Markel did FANTASTIC jobs taking care of my upgrades. The site takes a while which is why i took one star off. But otherwise great guys. Also, their manager was a nice guy but he was helping out other people which i dont think was a great use of his skills since my guys had to wait for the manager to do some extra things. But luckily a manager or assistant came inside and was able to assist. They do a great job of checking on each other to see if any help is needed. Great experience!! Will come back and would work with Hunter and Markel again!!!

Wonderful, absolutely wonderful. From my call to the store for service on my phone, to working with me for an appointment, to making it all happen when I live 60 + miles away, everything was a smooth as silk. THANK YOU from an extremely grateful customer.

The young lady who waited on me was very personable and knowledgeable!!

We came in to switch 4 lines over. 2 of the lines were in 2 different states. Michaela was super helpful and attentive through the whole process. The store was packed with people and never once did we feel rushed through the process. They mailed the phones to the kids and had everything set up so all they had to do was activate the phones. The service was awesome!!

I went into T-Mobile due to overcharge on bill.OK. The staff tells me they took care of the issue on their side.However, they tell me I must call a 800 number to complete solution of my overcharge.Why T-Mobile does not call 800 phone number?

Beware! The merger with Sprint has not turned out well for Sprint customers. We have been with Sprint since their beginning. I paid my bill by check 3 weeks ago and they say now that my account is overdue. Ive been trying to pay my bill for 2 days and they will not accept my payment.; Bad, bad company!!!!

Lake Clinton Clinton, Illinois

I will never have a bad word for this place or the people who work here. They are all amazing and soooo sweet

Good people. Sprint service is as good as the others. I stick with Sprint pretty much because of the staff at this store. Always helpful and arent afraid to admit when the need to chat with others for additional help.

Awesome Awesome Awesome store to be at. They are always so helpful and courteous with any issue I come in with. Theyre a little busy at times but they try there best to keep everyone in order. Going into a cellphone store you need to know its like another utility bill so they take there time with you and make sure you are on the best plan for a GREAT price. Switched from Verizon to Sprint and this store definitely made it worth it and easy. and I have GREAT service!! Definitely recommend to anyone.

Worse costumer service ever. Took names, told 28 min wait. After 45 min and them not taking names in order I left. They do not care about the customers experience.

Had the best experience ever at this store. All associates were super helpful in getting me set up with a new account. There were a lot of people in the store but they were fast and efficient and made me feel very comfortable. They helped me set up a new line for my son tonight and the wait was minimal. They also helped me get back $100 for adding a line. Great team of people who were all willing to help me out!

Repaired/replaced the screen on my s9+, in under an hour and great job. Just like new!

What a great experience! I was greeted with a friendly smile and immediately asked what they could help me with. Even though they couldn’t help me with my specific problem, they helped me more than the Sprint Customer Support folks I had been on the phone with all morning! All in all, a wonderful experience being in there for only like 5 minutes.

I LOVE this store! The people are so kind and understanding. Very patient with all the questions you may have. If you looking for a great place to get great phone with amazing service Sprint in Normal is your go to place.

Always great service here. I drive from Peoria to use this store for repairs. Quick and friendly.

Incompetent. I have a phone that has been paid for and backed up. I am attempting to pick it up for the third time. The first time it took the rep (Josh S) too long to figure out what I needed while trying to sell me more items. He then called me back to tell me everything was backed up. I came in to find out he had done nothing. I had to leave without my phone for the second time. I am now here waiting again. I called and they told me I need to wait my turn. They are busy signing people up for service and doing their usual up sell as I sit here and write this. There is no end in sight to the wait here. Do yourself a favor and go elsewhere or upgrade online. You will have a much smoother transaction and waste less time.

Called 4 days in advance to have my phone repaired drove from Washington to Bloomington got there and they didnt have my part like they said they did after I scheduled an appointment turned around and now I gotta wait 4 more days for the part to come in and then I got to make another trip back to Bloomington to get it repaired plus they wanted to keep my phone the whole time and that was not going to happen

Very helpful, nice people. The store trends to get SUPER busy though, so make sure you have plenty of time before you go in.

I called in ahead of time spoke with Hayden, he had everything waiting when we got there and provided exceptional service! Great experience, thank you Hayden!

For phone and took to loan get problem pics

Takes longer to trade phones than cars

Had a great experience here with sprint. After being taken advantage of by Verizon I decided to switch carriers toSprint and not only do there phone packages beat the competitors the costumer service I received was second to none. The store was packed and our rep was attentive and answered all my questions and took great care of myself and my wife. I would recommend sprint to any of my friends or family!!!

They got my phone fixed and on time. Thank you very much.

Employes are nice, but they hide tomany things,

Hayden is an awesome sales representative. Even when he’s multi tasking with assisting customers he always takes the time out to help. He has a lot of knowledge about products and services. He is very patient and professional. He is the main reason why I visit this store, especially if I’m having any issues or concerns. However, the other staff members are not so professional or accommodating as Hayden.

They are usually busy here. But I still come from Decatur to visit this store. They can actually fix your phone on the spot here(it usually takes an hour or so) but it doesnt get sent off.

I wish there was an option for less than one star. Customer service skills as well as general intelligence need to be number one priorities at this Sprint location. I came in with a problem with my phone and they did not care. I was told that the phone was too far gone with water damage to be repaired and that I needed to contact the insurance company to get a new phone. I just got this phone through the insurance program not even a month ago so I knew it didnt have any water damage. I am a college student from Chicago and Im out here in the middle of no where and I need to have my cellphone. It wouldnt let me make phone calls or anything. I was just told that there was nothing they could do. What is the point of having on site techs if they cant help you fix your issues? How could they do nothing for me but I went home I looked on Google and found out how to fix the issue. The only thing I had to do was to take the SIM card out and reinsert it and it worked just fine. The people who get paid to do things like that couldnt figure it out? Ill never be going back here and I advise that no one wastes their time.

Great service! Took the time to explain everything clearly. Austin was awesome! Definitely cant get this good of customer service from verizon

Excellent customer service. Very helpful in an emergency.

This store has experienced new management 5 months ago and with it came such excellent customer service and service solutions. Network is continuously increasing in speed and consistency. When I switched to Sprint I saved so much money on my wireless bill it is not even funny!

I came in yesterday to upgrade my mom’s phone for Mother’s Day and the service was amazing!! Joshua was the BEST!! I left with not only a new phone for my mom but I treated myself with the Pulse 3 colorful speaker that was just calling my name and a virtual headset, which i’ve always wanted but didn’t know how it would work with me having glasses but Joshua explained how it worked and I was SOLD! Thanks for everything!

S10 problems. If you have troubles this is the location to solve them.Jordan is outstanding!I was anything but a happy customer.All problems SOLVED at this locationJordans patience is extraordinary!

Im at store right now, checked in 1.5 hrs ago. They kept telling Im next, they took at least 5 customers came after me. Very unprofessional behavior. Also lied to me that they did not take customer before me. Later on confirmed that they lied. One of the agent(Josh) left after he told me that he will get me next. Id not go to this store again if possible. Would probably give less than a star.

If I could give a 0 I would. They (Josh ) insisted that by getting two additional lines I didnt need nor asked for I would receive a $100 rebate per line. I was told the phones were free and the 2 lines were free. They said I could return them within 14 days if I changed my mind for no charges. The lines were free but the phone was not. Went to return the phone 6 days later and salesperson still insisted I keep the phones. Finally got them returned and was charged a 45 dollar restocking fee per phone. Its been 6 days and Im already counting down until I can change carriers.

The customer service was great. Very friendly and welcoming. The customer service representative recommended a great product. I enjoy my visit to Sprint today.

Justin was very helpful and knowledgeable about how to get me an upgrade the most affordable way! Josh, the short one lol, also pitched in by providing some helpful and useful key attributes that could help me keep my phone charged while traveling! Best service that I have had at this location since moving in the area! I knew something had changed when I walked in! Thanks Justin (from East Peoria Store) and justin for helping me yesterday!!

Josh S was wonderful help getting our phones activated! Knowledgeable, friendly and patient! Highly recommend this store for it’t great staff!

Amazing staff! Set up a line for my young son which was great but they go above and beyond. Josh G walked me step by step through Safe and Found (first month was free btw) and showed me how to use it. Gave me peace of mind in this ever crazy world we live in. I can track my son, restrict who he calls and who can call him, limit and restrict internet usage and content he can view. It is a must for any parent with children with phones.Currently have 2 phone lines and a data line and wouldnt change a thing.Thanks Guys!!

Great experience! Very professional service!Switched my Samsung Galaxy 3 phone to my spare Nexus 5x in 10 minutes or less.Coral Springs, FL and at Bloomington, IL Sprint locations could not perform this service 😢😥For some reason they were trying to escalate this operation (installing SIM card) to their support ppl via phone calls.

Mich and dale gave me great customer service they helped me fix my problem. And it wasnt even with sprint but Apple. They took the time to understand what was going on and do what they could to help. what I would say is going out of your way for the client. If your looking for a company that is there not to just sell go to these guys.

Had a very courteous and helpful service guy. Fixed everything for me. Couldnt have been more nice. Good experience

This store really good and educated people working here.They knows what they are doing. Specially ANDREW,he is very good customer service.

Awful store, everyone works for commission and wants to sneak every penny from you. I activated a galaxy S9 to replace my S8 and apparently the sales associate activated insurance for my new phone. Ive never opted to buy insurance in my life, he never asked, and it took 2 hours on the phone talking to their 800 number (they cant fix it in store) to get them to agree to refund me my money.The S8 I had purchased from this Sprint store was defective from day 1. They brushed me off and told me to wait to see if it would fix itself (apparently theres a 14 day return policy btw, they delayed me passed that purposely) then after 8 months I independently found out theres a service center where they can check my device, idk why these employees didnt know it existed. They check it and verify there are two different problems with my device (one with the antenna (radio) and the other with the board.Their policies are to make life as difficult for you and disguise it as incompetence when they know they are just trying to hemorrhage money from you.If you want to waste too much money on a phone go with Verizon (at least youll have service).If you want cheap go with Cricket (same coverage for literally half the price).If you hate yourself and want to waste as much money as possible go with Sprint.

Great service as always. Dylan L. was very helpful and personable.

I may as well not have even walked into the store. I was ignored except for one man who asked if Id been helped and continued walking away and ignored my response of no, I havent been spoken to at all. Three store associates and a limited number of customers. I guess the propel I drank before I walked in contained an invisibility serum.

Good products... Great service!

I had decided to by my daughter an iPhone for an early Christmas present. Since she lives in Florida, the phone had to be sent down there. The agent I worked with made sure that everything was set with the purchase and helped with the delivery itself. A couple of days later, my daughter called me from her new phone to thank me. Now, I dont go to any other Sprint store for what we need phone wise.

Sandy Mckuin WulfersJust now ·Be weary of SPRINT for your phone carrier. I got a new phone and I was lied to about what my plan would cost. Lady said it included iPad and data plan free of charge. I told her I already had iPad and I did not need a data plan She insisted I take it because it was free on this plan which would cost $5.00 more than I am paying now. I was paying $220 a month and my bill was raised to $290 a month. We went to Sprint store today on Greenbriar in Normal today. A person there named Jordan waited on us. He had us wait for 2 hours there before explaining he could not take this off bill. Sprint has lied to us and cheated us.

1 hour and 23 minutes before they were able to change the phones on my account. I didnt know the DMV had bought Sprint.

Slowest service of any sprint store; Ive been several times and never spent less than an hour. It would probably help if they would spend more time helping people than selling them speakers on a payment plan.

Place was very slow, came in for a repair and was here for 2 hrs and was total waste of time.

I was able to come in and replace/upgrade my phone pretty quickly. The process was simple and staff was friendly!

Great experience working with Dale and Andrew the store manager! They took good care of me they werent pushy & I added another line to my account and highly satisfied with the service and my purchase !!!! See Dale or Andrew to whomever is looking for a new iPhone or android !

Smiling service that cant be beat! You gotta go and see and youll be hooked. Everything you need is in this store! Cant beat the prices either...

Five Star service from Ben Alexa, absolutely one of the best customer service experiences I have ever had . Ben was knowledgeable, friendly, courteous and extremely helpful in every aspect of the various plans and options. Everyone in the store was friendly and it was clear they are a strong team. Would absolutely recommend this store to everyone I meet.

The customer service here is EXCELLENT! Very friendly and helpful staff. Josh ROCKS! :)

Excellent service! Josh helped me set up my new phone and made sure I got the best price!

Had to sign in at keosk even though representatives were present. Constant din caused by different music playing from different sources was nerve wracking... suspect experience was designed for a younger audience than myself.

Very helpful, they were able to get me a SIM card for my Pixel 2 XL and get it installed and up and running in no time flat. Technician is very knowledgeable and was able to give me some info on how to fix some of my old phones and repurpose them.

There has to be a better business model than this. Have been here many times...Same story...incredibly long wait times. Current situation...they have had my phone since July 7th...Techs cant figure out the issue...Sprint customer service cant figure it out...blamed it on a third party contractor...no help there...yet I continue to pay for a phone that does not work...no replacement thus far because they dont sell the phone anymore...

He help really well, answered all our questions about our new phones, Josh was a huge help. Thank you for a great experience here

No more sending your phone out to be fixed ! Bloomington Sprint store fixed my cracked screen, gave me a new battery and changed my power port. All for 29.00 !!

Josh was absolutely amazing!! Took care of everything we needed!! Who knew u could have so much fun getting a phone!!!🤩

Great quick experience. Verizon have me the run around and Josh at sprint was awesome

Great place...

Sprint has become a company of bare minimums. This place is a complete joke. Go to Best Buy!

The sales representatives are very helpful and professional. This is my first time at this location and it is way better then the other location.

Great customer service and great technological support!!

Had a very nice smooth transition of my phone and account from Verizon to sprint. Josh was helpful and so Ben.

They were absolutely fantastic. Best experience yet

I want to thank both joshes for their service today fun to talk with great service love this store a lot more then the Washington street store

Everyone is always super helpful at this location.

Both Joshs were awesome and Monica was too! Took great care of me!

You must come see Tall Josh He is awesome any questions you have he answer them Josh is GREAT!

Absolutely no customer service there at all.

Well, my issue seemed to fix itself as soon as the customer service rep started looking at my phone, but Sprints initial customer service has gone from bad to worse, instead of greeting you and checking you in like they used to, they now greet you from across the store, and expect you to check yourself in using one of two ipads mounted on a post by the door fine for those that are tech savvy, but this is going to cause some to simply turn around and walk out.

The staff was not appropriate for me to have my young child with me. I do not care about what you on your own time, thus I dont want to hear about what you did at the bar. Not does my 3 year old need to hear about your drunken night and how wet you made her. I had to drive 55 miles to go to this store twice. First time I was sent there because Peoria no longer has any tecs to work on the phones. Peoria told me the problems. They were busy and waited 28 minutes for our name to be called. Keep in mind I waited half and hour just to get on the list. The tec looked at my phone for less then 5 minutes and said its broken and the part to fix it are no longer carried because its an old. It was less than a year old. They had to get me a new phone but they did not have it in stock. I understand that. They were out of loaner phones, so they gave me nothing. The part I talk into was bad, so no one could hear me when using it. I have children. What happens if I had an emergency? Hope 911 could pick up on my location? They said in 3 business days that they would text me that the new phone was in. I called them on the 3rd day after lunch. I got a man with an attitude said Ya its in. We didnt have time to text. You should just come in and get it. I got the same attitude when I stated I could not do it that day due to the drive and a cranky toddler. I set up an appointment for the next day for 11. I walked right in this time and stated I had an appointment. They took everyone in the store before me even though I had an appointment. I spent almost 2 hours there that day. I would switch carriers if I had to use this store on a consistent basis.

After initially having an issue with a sales associate, store manager Drew took the reins and helped undo what was done. Very professional and helpful.

The absolute worst place I have ever dealt with in my life!!! I have been there a total of 3 times and each time was over 2 1/2 hours . One was over 3 hours. There had to be at least 15 people walk out of the store never having been served. While waiting for the first hour one female clerk was helping her friend with a phone but was socializing the majority of the time. All of the customers starting complaining to each and it was loud enough for everyone to hear but the 2 Chatty Cathys did not care. Finally after 2 hours more clerks came out of the back and service started to get better. Disgusting experience and will NEVER go there again. I would like to give no stars if I could!!!

I would rather go to the dentist. Save yourself time and money and go to Best Buy