My second vehicle purchase with Gerald Ford. The sales staff is really good and not at all pushy. Finance department top notch, answer all questions. Great team.Very satisfied with my service and time spent in the show room.

My car is not even one year old with 8,000 miles. I made an appointment to have my brakes checked. The first thing I encountered was a room full of non masked people and then they wanted to charge me $165.00 for a diagnostic check just incase the problem wasnt under warranty. I think not. I left and made appointments with Subaru and Hyundai to exchange my vehicle. Never want a service visit like that again.

Best experience I’ve ever had of my life!! Got the best deal on my new GT 500, I suggest everybody order them today

I purchased a new F-150 from Armando and had a wonderful experience there. Dealership was very clean and management was amazing. Will be back for my future purchases and would recommend this dealer to anyone. Excellent work!

Normally I wouldnt go out of my way to write a review, but the service I received at Gerald Ford while purchasing my new vehicle was outstanding. From the first contact with Miles to my in-house salesman Dylan, everyone provided me with exceptional customer service as well as gave me piece of mind in my purchase. While purchasing a new car in the current climate is not really a fun task - I left with a new car and a great deal. Also, props to the employee who let me take a look at his Supra while I was waiting - definitely made the wait a little easier!

I would like to say, THANK YOU for an amazing experience. I have bought cars/trucks from many dealerships from Maryland to California and have NEVER received the kind of hospitality that I received from Gerald Ford.I found my Unicorn, a 2021 Ford F250 Lariat Tremor online and drove from Kansas City to pick it up. During the time from deposit to delivery, Brian and Dylan kept me up to date on the status and location of my truck almost daily.If I am ever in the market for another Ford, I willcertainly be back.Thank you again for an amazing experience

Larry’s clear communication and the car detailing were a nice touch beyond the good work.

Great service, as always! Highly recommend Gerald Ford, Tom Kastrati and his team!

This message is long overdue. We purchased a used Cadillac SRX from Gerald Ford a couple of years ago. The sales woman who helped us was Destanee who was very kind and helpful, especially when it came to keeping my niece occupied with coloring and treats. The sales manager, Genci, made the experience of purchasing a used vehicle very pleasant. He answered all of our questions and made sure we felt positive and satisfied about the purchase even months later! I would definitely consider purchasing a Ford Explorer from Genci next time if I get the chance to purchase a new vehicle in the future.A huge thank you to Genci for being so wonderful!!

I purchased a used Hyundai Santa Fe for my new teen drivers. I had a great experience with our salesmen Miles, and the GM, Tom. Miles was knowledgeable and patient as he went over the features of the car with me. I felt none of the typical salesman pressure. Tom was fantastic with my new teen drivers talking to them about school and making their first car purchase a very positive experience. I would highly recommend purchasing a vehicle from Gerald Ford.

Tom, Eddie and the Gerald team are the absolute best!! First class service. They all went above and beyond delivering everything I could have asked for. We’ll be buying all of our vehicles from them in the future.

Update: 10-29-21As of yesterday, the service team has had my vehicle for three months without a date in sight as to when Ill be getting my vehicle back. They dont want to give me a loaner. Their suggestion is to buy another vehicle. They keep telling me that they have vehicles that have been there longer than mine, ad if that would cheer me up or something. This whole situation has been a nightmare that somehow wont end. I asked if Id have it back by the end of the year. Their response We dont know.I dropped off my vehicle over a month ago for something that was under warranty. They say the part is on back order. They also say they cant give me a loaner car. They dont know when Ill get my vehicle back. They do say I can trade it in, but I dont want to owe more money. Ive seen past reviews, so Im not the only one suffering apparently.

THE BEST EXPERIENCE BUYING A VEHICLE IN MY LIFE!!! Drin the salesman was extremely helpful and kind. Genci the sales manager keeps his word on price and payments and works hard to get the best intrest rate he can. Ed Sparti the finance guy works hard with Genci to get everything done in a reasonable ammount of time and at the price and payment they promise. The whole team at Gerald Ford are so honest, kind, and work hard for their customers! Thank you for getting me into the Truck of my dreams and giving me THE ABSOLUTE BEST price for my trade in anywhere! If you are looking for a great deal with a great team then this is where you need to go!

I had a great experience shopping and purchasing a Ford Ranger remotely from Gerald Ford of North Aurora. Tom was incredibly helpful and friendly in assisting with my questions and any issues, especially with the shipping of the car down to Georgia from the dealership. Tom, Miles, and Tanner all sent me plenty of pictures of the vehicle to assist me with my purchasing decision. Eddie was very helpful with the financial process and sending me the paperwork to sign via FedEx/UPS. And Vito, with the service department was very helpful in making sure any recalls were handled and any other issues were resolved for this amazing truck! Thank you all so much for the amazing customer service! I highly recommend this Ford dealer for your next vehicle purchase.

From beginning to end, this was a great experience. We were met right away with a friendly greeting. Greg Bonfield was our salesman, and he was fantastic. He answered all our questions, and above all, he did not pressure us in any way. This was the first time we had ever purchased a truck, so this was a big decision for us. We could not be happier that we decided to buy a Ford F-150. We also want to give shout outs to Brian Schwarz and Eddie Sparti. You all made our decision to buy a Ford, and more importantly, to buy a Ford from Gerald Ford, an incredibly positive and rewarding experience.

My husband and I liked David Lunas no-pressure sales style and when the car was not prepped to our satisfaction, he immediately sent it back for the team to get it right. The whole staff was friendly, upbeat, and helpful. Tom Kastrati (General Manager) offered us a good deal on a car we liked and I look forward to doing business there in the future.

So Today I show up for my scheduled oil change appointment at GERALD FORD and I find out that not only has the price tripled but THEY HAVE BEEN PUTTING THE WRONG OIL IN MY CAR when they previously changed it?!?! It’s supposed to be synthetic in the bmw and they have been putting regular oil in it. Not only did they never say anything, the gentleman at the service desk didn’t care at all. Didn’t apologize or try to correct the situation. Now I’m dealing with ford customer service. I just expected I was getting good service each time. I WAS WRONG. My mistake for being too trusting

These guys are the best! Thomas, Brian and Miles are all top notch, honest and straight forward. Best car buying experience I have ever had!

Great hassle free dealership. The sales staff are friendly and honest. Hopefully, Ford will start building our F150 Lariat soon...🙂

Satisfied customer. Very professional and friendly.

Gerald Ford of North Aurora is a first class organization there team and the general manager tom made sure we got the red carpet treatment on our brand new Ford F-150 thank you again Gerald Ford

Even under construction I felt like the red carpet was rolled out. Great experience...Tom and his staff were wonderful to work with. It was my daughters first car and the experience will really stick with her as being rewarding.

We bought 30 cars of a course of two years my family loves the Gerald organization and there amazing team please ask for the General Manager Tom kastrati he’s a class act !!!!! Ford for life

I went to Gerald Ford to buy a brand new explorer it was the best experience I ever had General manager was awesome so was drin.

I had a wonderful experience purchasing a brand new f 150 from Gerald Ford of North Aurora. The sales manager Brian is an outstanding person he took his time helping me and answering all the questions I had regarding the truck. I would also like to thank Dylan for preparing all the paperwork and all the extra things that they added for me with no extra cost. I would definitely recommend this dealership to anyone that is looking to purchase any vehicle.

Beware the service department. Gerald Ford repaired an exterior door panel that was loose on our Explorer back in December. Six months later it fell off while driving on the freeway. Took it in for warranty and they offered to charge us only $600 to fix it right this time. No thanks, we’ll spend our money somewhere that stands behind their work!Wish I would have read the reviews before I brought it in - appears to be a great place to buy a car, but not so much to have one fixed.

A wise person, when making a large purchase such as a car, will do his homework before he commits to buying. In January, 2021, when I began my search for the proper pick up truck, I was met by the sales staff, as expected. They showed their interest in selling a car but what set them apart was they accepted my reluctance in buying today. Rather than bring out the big guns and increase the pressure, they let me make my own decision.Over the next several weeks, as I was considering what to buy, I went back a couple of times. One salesman, Dylan, seemed to be available each time and he became helpful by answering my questions. When the time came to actually buy, he was the salesman who pulled it together.On a personal note, now that Im retired, if I was still hiring good people, Id try to hire Dylan away from them to put him to work for me. Good people are hard to find.Finally, one big befit was the life time 100% drive train warranty on any car sold by Gerald; even used cars. A drive train warranty like that brought me back to Gerald and made it easier to make my final decision.

I had an appointment for my maintenance oil change tire rotation etc. I got right in and waited an expected time for the completion. It was done wonderfully and a car wash to boot! My car was a happy camper

I attempted to call them for warranty work on my truck and no one ever answers the phone. I called multiple times, just forced to be on hold then forced to leave a message. Worst service department ever, previous issues with dropping vehicles over the weekend and them not even working on them and them saying that there technician didnt come in. I wish I could give zero stars.

Making my appointment online was quick and easy and I was able to get in the next day. Staff was friendly and there was very little wait time for oil change and tire rotation. The next day my windshield fluid light came on. Most places top off fluids when getting an oil change. Thought Ford would have done the same.

I was assisted by a gentleman named Larry. He was extremely professional, listening and writing down all my concerns for my maintenance visit. I went home shortly after dropping off my car (edge) he called multiple times and kept me apprised of the status of the vehicle. A very smooth, pleasant experience all around. Thank you, Larry. Gerald Ford is the place to go!

Just bought my new bronco from gerald ford of north aurora the gerald manager was amazing go see tom kastrati go see him if you want a full size bronco Tom thank you for making our dream come true,

The entire staff worked out a wonderful deal together for my sons new car. They could not have been more friendly, not pushy, and made sure we had the right car and price for what we were looking for. I would recommend Gerald to anyone, awesome people!

Best Ford dealership in United state . Go to Gerald and visit the best sell team around.

The service department was fantastic thank you larry ! i highly recommended everyone to come here !!!!

The staff here was very friendly and ever Man here open the door for a woman. Nice gentlemans work here. Everything the General salesmans said he would do, he did do. I purchased two cars that day and I am really happy with that. I recommend everyone to stop in.

I broke our 2018 Chrysler Pacifica while I didnt realize the tailgate was open, I pulled it in the garage and jacked up the tailgate pretty good. Ford took this car in the next morning and did an amazing job on the repairs. It looks better than new. When the car came back the inside was so clean. Thanks again Gerard Ford for the amazing job on our car, keep up the good work.

Going to Gerald Ford was like going to Sunday Dinner, thats is how it felt like a family atmosphere. Everyone from Porters to our salesman John, Manager Brian, General Manager Tom, Finance Ed, Yasmin etc just a great group of people. Professional, Efficient, Compassionate just great all around I will never forget this experience and be loyal for life now with this group and Gerald Ford.

We had been car shopping for over 4 months. Some good sales people, some really bad. But, we just couldnt find the right fit for us, until we met TJ (Thomas Frederick). From TJ all the way up to the general sales manager to finance, we had a great experience. They had the perfect car and gave us a great deal. They even had us out the door in less than 2 hours! I highly recommend Gerald Ford, especially TJ!

Tom. Your team is flipping awesome. I had a real beater with a heater, and my project car blew up. You had seen I was in need and brought me cars you thought would be dependable. I being a very picky customer, your team lined me up with this fantastic car and kept within my spending limits allowable. Previous experiences with other dealers in the past had me worried about working with you, but your team is compassionate about making sure a customer is happy and content. You listened to the limits of my parent ability, and ensured this payment stays below this. If your going car shopping, ask for Tom n Tom lol. These guys are SUPER PATIENT. Good show guys. Ill never forget my fanfickintastic experience at Gerald ford

I like the guys at Gerald. Its less of a car salesman feel and I dont feel pressured while shopping. Im pretty sure it comes down to good management. Would not have reservations purchasing from them soon if we can find the right truck for the right price. Were suffering through the post Covid shortages at the moment...* follow up edit: I did end up purchasing a truck through Gerald Ford. Overall a pleasant dealership experience. Id recommend them to anyone.

I had a wonderful experience at Gerald Ford. I chose this dealership after being recommended by a couple of friends who had positive experiences at Gerald. Dylan was a phenomenal salesman and made the entire process smooth. He answered any questions/concerns that I had and was attentive to all of my car needs! Entire staff is very knowledgeable, friendly and helpful as well. Very happy with the purchase of my car! I highly recommend this dealership and I will definitely be coming back here again.

Fantastic sales and service department !!! Such amazing people to deal with !! One of the absolute best places to deal with as far as customer service !! Even being 9 and a half hours from home we were able to work a deal and drive away in a new truck in less than 2 hours from pulling in.

Geralds Ford treated us like royalty, they were more than accommodating to say the least. I was adamant about the color and trim package of the vehicle I wanted. The closest vehicle to fit my liking was close to 300 miles away. They swapped vehicles with another dealership to get the vehicle I wanted. Customer service has been on the decline overall in my opinion with a lot of businesses, but not at Geralds. I would give them 10 stars!!!!!

Was able to get a great car at a great price. Spencer Miller is a Phenomenal Salesperson. He was able to help me select the best car that fit every one of my needs. Financing was quick and easy, Eddie Sparti the Finance Director took his time explained all the details of the financing, and got me fabulous terms and a very affordable payment. It was the easiest New Car purchase I ever made. I would recommend this dealer 100 times over!

Had my car serviced here for mechanical problems on the front end of my car. After paying for a diagnosis and getting it fixed it lasted for a day before noises came back. They fixed the issues on one side and must not have taken a look at the other side. $2600 repair turned into a $5200 repair but Im about to get a second opinion. Not sure if Ill be back there.Update: I got my car fixed for $240 at a local repair shop instead of the $2600 Gerald Ford quoted me. Only one of the 5 things that Gerald Ford wanted to replace actually needed to be replaced to fix the issue. I have driven the car for about 15 hours since having it fixed and it sounds perfect now. I would not take your car there unless you know exactly what needs to be replaced.

Bunch of scam artists here, please don’t go here. They had my girlfriends car for a month to fix the air conditioning, and didn’t even fix it. The air conditioning broke weeks later. They have forgotten oil changes multiple times. They modified my car without telling me and now I can’t take it to get an oil change anywhere but Ford. THESE PEOPLE ARE CRIMINALS. Go find a trustworthy mechanic that isn’t trying to scam you for personal gain. The Ford family didn’t start their car business 100+ years ago to scam customers. You people have lost your way

Steve was great form start to finishSofar car running great

Great service, they were helpful throughout the entire process.

These guys are great, very friendly & me approved in the car of my dreams in great timing 🤗

Wow!!! Im so happy with everyone at Gerald Ford!! They treated me like family through my whole experience getting my Mach E! Tom, Miles, Ronaldo, and Eddie were exceptional every step of the way! I will always go back to them and send anyone I can their way! Im so excited and happy to have this vehicle! Thank you to everyone there!! 💚🧡💛❤️💙

I’ve been to a few dealers service departments with my Mustang and Larry at Gerald Ford made the process quick and painless. He was knowledgeable and honest. Will definitely use their service department again.

Great service and attention to all of the things we needed!

If you’re looking for a new or used vehicle take a drive and go to GERALD FORD the number One dealership in the Chicagoland area by far. I have purchased lots of cars and trucks from Gerald Ford and they always make a deal happen they will go out and about to give you the most for your trade in and get you in a car or truck you want. General Manager Tom is the greatest and treated us with respect to me and my family awesome guy hands down!! If you decide to purchase your next car or truck make sure you buy it from this dealership trust me you will be certified and greatly appreciated!! Shout out to my salesman John he will get you anything your looking for and he doesn’t mess around he makes sure you go home Happy!!! Love My New F-150 purchased!!!

Shopping for a new car and finding out a few things I didnt know about dealerships.It seems that if the vehicle is popular, dealers will increase the price by adding on dealership options that I thought were really unnecessary. Locking lug nuts? I wouldnt need these if they didnt add $3000 worth of tires and rims.

I had such a wonderful experience!!! Larry is so helpful and knowledgeable! I would definitely recommend.

Took them 4 weeks to fix my girlfriends air conditioning. They even ordered a special part to assure that “this would never happen again”Hundreds of dollars. And only a few months later. It’s broken again. And I haven’t even gotten started with how they have forgotten to do both of our cars’s oil changes.

Lanny and Spencer were outstanding! We searched many different Ford dealers for the car that we wanted within our price range. We did test drives and went through the sales process at other locations around Chicago, and our experience at Gerald Ford was the best. We quickly got an out-the-door price with the sales price, discounts, and taxes/fees clearly outlined. There were no hidden fees or additional mark-up and the cost of the car matched the price that we had researched. We ended up purchasing the car, and we are very happy. Lanny and Spencer were professional and genuinely sincere in their approach to the sale. We appreciate them very much.

You people charged me $165 twice to diagnose a hood latch and a broken radiator reservoir. When your sales person told me that I thought he meant they would deduct the $165 if I had the work done at your facility. It seems I was wrong. I feel that is not fair.I am an old person I expect to buy at least one more car in my lifetime, I pretty much know it won’t be there, or on that campus.SincerelyJuan Garza

Had a deal negotiated on 17 Ford Raptor. Multiple calls back and forth with sales associate Dylan and his manager. Came to a deal and was told vehicle was marked sold. I gave my drivers license information, coordinated a driver to pick up vehicle as I’m buying out of state sight unseen. Called to put money down and pay for it. I was told it, all of a sudden, now has been through inspection again (after being listed online for sale for 7 days) and it needs a bunch of work so we can sell it for our negotiated price but add $5,000. What a joke. They wanted to sell a truck “as is” needing a timing chain for the price we agreed on at $53k (which I assumed was for a running truck per their sale listing) or could fix it and add 5k. They reposted truck for sale hours later at 6k higher price.Any other dealer I’ve worked with would have fixed the truck and sold it at deal that was worked out.

Let me start by saying my first couple service visits were good. However this last one was a very bad experience. Lack of communication; they had my car for 2 days with no updates on the issue until I called repeatedly. Mind you I had an actual appointment set. When the car was inspected they listed that I needed a new cabin filter… I had just replaced it 3 weeks prior… Obviously the filter was not inspected. Although a small thing it reminds me you need to double check service recommendations to avoid being over charged for unnecessary services.

Brought our 2017 Ford in for a tune up since my daughter was going to drive it over 4K miles. When we received it back, the carpeting that we specifically asked to be tucked in on the front right passenger side was still out and untucked. Also, our radio touch screen would not work. Did NOT make this momma happy having to send her baby to Wasington without my cars GPS in working order!!!

Such a wonderful and pleasant experience here at Gerald Ford. Everyone was so helpful and kind. Will be back in the future next time someone in my family is looking to purchase a vehicle.

Had to bring my car in to the body shop after an accident. George took care of me and the car doesn’t even look like it’s ever been in an accident. Great work.

I went in and worked with Des and it was the best experience ive had purchasing a vehicle. She knew her product she made everything fast and easy on my purchase. Des customer service was perfect! I would recommend buying a vehicle from her!

I came in for an oil change and rotation and was in a hurry since I was heading out of town that night. Oscar Nevarez helped me out tremendously by getting my truck in and serviced very quickly!! As always, great service at Gerald Ford.

10/10 recommend this dealership!!!, for my first big purchase they did an amazing job! I am very glad I picked you guys for the Jeep thank you to Tom and Greg!!! Very great people and salesman’s ‼️

This place was great! Aaron was so helpful throughout the process of buying a car and extremely knowledgeable. He made everything super easy and stress-free. I will definitely be back here for my next car!

Called them up beforehand to enquire about a vehicle they have and asked for a out the door quote and they were happy to provide that over the phone, I told them the price I’m looking for and the manager got back to me in less than an hour saying that they can honor the price. And then when i went in, the process was smooth and fast. Got a great deal on my trade in too. Very professional and this was the fastest I got out of a dealership when buying a car.

Gerald Ford of North Aurora has a great staff. Tom, Miles, and Drin hooked me up with a great deal on a beautiful truck. The staff made for a pleasant experience.Thanks guys!!!

Had a fantastic experience buying my vehicle from Gerald Ford. Tom and Jean are both great to work with. They made buying a new truck easy and stress free. I also feel that I got an exceptional value for my 2020 F-150 and was offered a high level of customer service. They told us to take the car for a real test drive - upwards of an hour- and that made us all the more comfortable buying the truck. Eddie in the Financial Service department was also wonderful to work with and helped us save money! Highly recommend going to Tom and Jean at Gerald Ford if youre in the market for a new or used vehicle!

Great guys. Worked hard to get me the F-150 I was looking for. Highly recommend and will be back when the time comes.

This dealership is amazing. Not only did they offer me a fantastic price on an amazing vehicle, the manager and every employee I worked with treated me like family !! Everyone was fair, professional, and worked so hard to get the best deal for my wife and I. Highly recommend to anyone looking for a great deal and to not be treated like a number. I actually am not a Ford guy but I have to admit I will always check with Gerald Ford before purchasing my next vehicle because I want the best experience possible which is what they provide!!

I had a great experience at Gerald Ford. Dylan was really friendly and helped me fine the best car that fits me and my needs. If your needing a new car go to Gerald and ask for Dylan you will not be disappointed.

Gerald Ford went above and beyond for us to purchase a car from them. Salesman was excellent to work with. Car was ready for us to go when we got there. 5 star experience no doubt!! Thank you for everything!

This is the 4th vehicle my family and my husbands boss has bought in 1 year from Gerald Ford. The staff are amazing, accommodating and really nice. I was very comfortable from walking in, doing the deal, and the final finance paper signing. My sales guy Jean is such a cool guy. Nice, kind, and caring. Always understood my concerns. I can’t wait to get my Mustang from them next spring!!!

I have had good experience at this Ford dealership for 15+ years. Service level has been even better since Gerald acquired this location. Trust is importance and Steve in service has always been extremely helpful in managing our vehicles (especially my kids cars). Kudos to Gerald and the new service manager Vito who has helped me out on short notice twice in the last month! I wouldn’t consider taking my vehicles to any other location for my service needs. Thank you!

I normally get anxiety going car shopping or even stepping into a dealership and that was NOT the case at Gerald Ford. Best experience !

Miss Mauricio is a outstanding sales lady, very professional, answered all my questions and was very knowledgeable. Thank you Miss Mauricio and The Gerald Ford staff for all you time. I definitely would recommend this Gerald Ford for your next vehicle purchase.

Ford has been excellent with their customer service and making buying a car a very stress free experience. Destiny has been more than helpful and explained the whole process. She was willing to go above and beyond to make sure I was happy. The process was very smooth and quick. Would recommend buying a new or used car from this ford. The general manager is so nice and helpful. Willing to go the extra mile to put a smile on your face. Been coming to this Ford for years and their customer service is the reason why I will continue to.

I have been going to Gerald for service for the past year and have always had a positive experience. The team keeps you informed on your vehicle and has done a stellar job each service I had completed. Recommended!

I just bought a truck from Gerald Ford and had one of the best auto purchasing experiences of my life. The staff was beyond friendly, I got an amazing deal and the purchasing process was very seamless and smooth. I even had a minor issue with the truck I purchased and they went out of their way to make things right. I will be purchasing future vehicles from them for certain.

My wife and I went to take a test drive on a new SUV, couple of guys see us while looking at the inventory and instead of go and ask they just walk around and never see them again, then a lady did same thing, Im pretty sure they see us but never approach us

I recently purchased a Ford F-350 from Gerald Ford and I could not be happier. The truck is used and Gregg and the sales team went out of their way to find the truck specifications I wanted. Once it was received on the lot, they prepped it and inspected it. Being a little older, the vehicle had a few issues that needed to be addressed (sunroof repair, rear camera, broken vent knob). Larry and the service department team stepped up and fixed everything. Now my truck is not only new to me, but it is in like-new condition. They worked with me on my trade-in and gave me an honest price...not something I was used to or expected from a big car dealership. I dont know if I won some kind of car dealer lottery or if they give everybody this level of service, but I cant say enough about how they have treated me so far.

I can not say how much I recommend Destanee! I stopped in there after car shopping different dealerships for about a month. I came in and let her know Im a single mom with bad credit and needed something to fit all my kiddos so reliable too. She was able to get me a car right within my budget, a cheaper payment than I asked for and warranty. She even listened to all the features I wanted and found me the perfect suv. I couldnt be happier I felt confident and comfortable buying from another mom who got it very happy with my purchase.

I used to love coming to this Ford but I guess I’ll go else where now. I was going to come back for the second part of my car but since I know it’s a rip off I’m not going to go back. I’m looking at my receipt which I had no knowledge of what anything cost they just gave me a total I thought it was for the parts and that’s why it cost was so High on my my bill. I was charged 500 dollars for labor when it was for parts that were less then 100 dollars. My labor costs were never that high and iv had parts that were over 1000 dollars.

I bought a Ford Explorer here and I paid for extended warranty on the car and they also said it has a life time warranty. I believe a certified car should be trusted to an extent. In less than three (3) months the car stopped on the road and I had it towed down to them and I was asked to pay that all my warranty and their assurance doesn’t cover belts. It’s really disappointing be stuck on the road and pay for tow and still pay for a repair of the so called certified car in just 2 months.

Larry was great!!! bringing all my friends and family here for service!!!!!

I was there for service on F350 DRW. Service rep Larry and and manager Vito were excellent. Have knowledge of my vehicle. Kept me informed, explained what they did and were efficient. The service dept was very busy and they were ahead of their ETA. Final touch was a quick wash down of truck. Great customer appreciation.

Everything at the end went exactly like I was informed in the beginning, including the exact cost. All staff were friendly and knowledgeable.

I had a amazing visit with my f150 Larry in service went above and beyond to make sure my trucks problem was taken care of in a timely manner. Definitely will be recommending all my friends and family to Gerald Ford will be purchasing all my future cars Here!!!! Thank you Larry !!

This is by far the Best Dealership around the Chicagoland area!!!! Trust me when I say this I have bought 7 cars all over the Chicagoland area in the last 10 years!!!! There sales team is the best to work with and they don’t ever pressure you to buying anything!! That’s The Number 1 thing I love about this place!! My wife and I are deeply committed to make future purchases at this dealership and we are super happy on our purchase!! Huge thanks to the Management team Brain and Tommy for your excellent service and you treated us like family!! Thank you fellas!!

I just went there and got a brand new Mustang. I dealt with Tom Kastrati, the general manager, and my experience was fantastic. I highly recommend this dealership. Tom was very personable, made me feel very welcome, and made things easy and hassle free!

I worked with Des on my first vehicle and she was amazing! I got out quickly and she was on point with everything! Definitely recommend you see her!

2014 Ford Edge was in for service and Larry was great. Appreciate the hard work and communication.

Had an outstanding experience today at Gerald Ford! The customer service provided by the sales people and managers was unmatched compared to many other dealers I’ve gone to in the past. Ask for Tom or Genci and they will make sure you have a great experience! Highly recommend this dealership.

Exceptional customer service! Easy to work with, competitive prices, impressive selection! We will definitely be back for future purchases. It was a pleasure to work with Aaron (sales), Tom (general manager), and Eddie (financing). And Reed (porter) made sure the car looked perfect before we drove it of the lot. Thank you for a great purchasing experience, Gerald Ford!

I serviced My Mustang here and I was in and out quickly!They show great Honor and Gratitude towards Veterans!! Oorah!

I was referred to Gerald Ford by a friend/cowkr. I was looking for a vehicle to transport my disabled mother. Gensi told me he had a vehicle in stock. I went there and test drove it. There was a discrepancy with warranty. Gensi (who wasnt there when I test drove vehicle) called me the next day. We worked things out. The paperwork was straightforward without fees added and hidden in the paperwork. I needed to get in and out and that is exactly what happened. Gensi and Destani (I may have misspelled her name), pretty much made things happen. The financing was straightforward as well...everything I wanted was met. The vehicle exceeded my expectations with options provided. My primary goal was to have a secondary vehicle to seamlessly transport my mother. What I got is a fully loaded vehicle with options beyond my expectations, low mileage vehicle at a reasonable price. Also thank you to Brian who was helpful the day of my test drive. Going to dealerships can be a stressful experience but I have to say Gensi, Destani, Brian...and Eddie (in Finance) made it as stress free as possible. No long hours sitting in dealerships like years prior, no paperwork with numbers moved around so you think you got a deal but things got padded elsewhere...nope, what they said and what they wrote on paper pretty much on point. The discrepancy with the warranty was disappointing but not a deal breaker - thanks Gensi for following up. Thanks you Destani for calling to follow up after the deal. I havent really driven the vehicle due to it being a week and it not being my primary vehicle but I can say, I havent been disappointed the few times when I have driven it. Thanks you Gerald Ford for a straightforward transaction. No regrets, good deal and needs met.

One of the easiest new vehicle purchases Ive ever done. Tom is fun to deal with. Its definitely not all business he makes you feel welcome and not pressured.