I just got my car yesterday! Am I am so exited about it!!!!! Jose Valdovinos was very helpful explaining everything to me and making me feel comfortable with my purchase helping me look for a car that I would truly like. Honestly highly recommended!!!!!

Nate Berg was amazing. He walked us though all of the features in the car explaining how they work and when its best to use them. He didnt rush us and even gave us time to go outside and talk over everything before we made our decision. We even talked about the music playing while waiting for items to load or print. I felt very comfortable and not pressured at all, its a surprisingly relaxing environment.

Everyone was extremely nice and professional. My car was taken in right away and fixed the same day. My service advisor, Austin Lopez, kept me updated on what needed to be done on my car before any service was performed. I was very pleased with my visit.

Rebecca W helped us find a car within our budget and to fit our families needs! We were able to test drive a few and take home a car the same day. She was super helpful & knowledgeable! Miguel was very nice as well. Ahmad in financing was so helpful too, he took the time to explain everything and made sure we had no questions!Overall a great first experience at Gerald Nissan! They had a HUGE inventory compared to other dealerships in the area at the current time.

Since I bought my Nissan, this dealership has been really nice. Especially compared to the riverfront dealership. Rafael went above and beyond with trying to get me a good discount being that I spent a lot of money that day. I appreciate it. I hope this service continues, and I will always take my car here.

I bought a vehicle at GERALD NISSAN in North Aurora yesterday and had a excellent experience. The staff was experienced, efficient, and professional.

Rebecca was awesome! I had to reschedule and she came in on her day off. She was familiar with the vehicle I was interested in and answered all of my questions. This outstanding customer service is the reason I left with my 5th brand new Nissan.

Went in on Monday 8/16 after follow up email from Nate Berg regarding my lease. Nate was amazing from the very start. First, I was concerned going in due to being high risk. He walked me through all the steps that will be taken to keep me safe. And everything plus more was done to make sure I was and I felt safe. The car was ready for me with welcome sign. Then Nate was patient through entire process in financing options. It was smooth process and pleasant. Nate also followed up which I really appreciated. I highly recommend Nate with Gerald Nissan!

Nate was very helpful and dedicated in helping me! I would definitely recommend him to anyone looking!

I recently just got a car from Nissan and I am super happy with my vehicle and also they service. Everyone was super helpful and friendly, and Kenneth Foster was amazing with giving me options and helping me find the right car that I can afford, he worked with me and I was able to leave the same day with a vehicle. I would recommend Gerald Nissan to family and friends.

My sales person Randy was excellent and extremely knowledgeable about the car and all its features. He spent extra time with my wife and I explaining the new features and also helped us setup our Iphones before we took our new car home. Randy is the perfect brand ambassador for your product and I will definitely be sending any of my contacts his way in the future.

Thank you Jose Valdovinos and the whole finance team. I walked in was greeted immediately. Not only were they professional they were also friendly and showed empathy to my situation. We shared some personal stories and good laughsThank You Gerald Nissan

It was nice to be greeted by Name upon arrival and then directed to waiting lounge after checking in with the Service rep. The waiting lounge was very nice and offered a variety of snacks, coffee and water. Service time to a bit longer then expected but was explained by the Service Rep on reason for the delay.

Jose Valdovinos was awesome at helping me find my daughter her first car. We had such a great experience I went in two weeks later and bought myself a car as well. Jose was very patient with both my daughter and I. I would definitely recommend him for your car shopping experience as he makes it so easy. Thanks Jose!

I had a car I loved and suddenly I didnt. I was hit from behind and pushed into a vehicle in front of me. A week later my insurance says its a total loss and Im in the market for a car during one of the worst times to be car buying...Enter Gerald Nissan of Aurora!Jose was awesome to work with and was more than accommodating. He was willing to bring the vehicle to my home for me, offered to return my rental, and anything else he could to make the situation easier for me. Service like that you cannot put a price on. Thanks so much Jose.I also have to mention Jason Mikel, the finance manager. He too went above and beyond for me and did everything he could to make my purchase a smooth process. I can honestly say this was the best car buying experience Ive had. Between Jose and Jason, Gerald Nissan has a dynamic duo, and they definitely came through for me in true hero style. Thanks to Gerald Nissan and their SUPER staff!

Jose helped me out with the purchase of my brand new Sentra! Got me a very good deal! Very pleased with my overall experience. Everyone was so helpful! Would highly recommend. Thanks to Jose and everyone who helped me out!

Thank you, Isaac for being so professional and accommodating for us. You answered all our questions and made our process super easy. If you’re going to buy a Nissan at Gerald ask for Issac. He’s the guy to help you!

Gerald Nissan is an amazing dealership to make things happen instead of wasting your time! I went to other dealerships where I felt pressured to close whereas Gerald Nissan was patient and guided me through the process and thoroughly informed me of my options and what was to be expected! Highly recommend going here since it has a wide variety of options and help to make sure you get what you’re looking for.

As soon as I saw a car I was interested in online, Jose helped me with every step of the process and did an amazing job doing so! He responded to my messages and questions very quickly, and even helped me get things in order so by the time I got to the dealership it did not take that long for me to drive off the lot with my new car! He made sure all of my questions were answered and put great effort into helping me make my decisions! Overall my experience here was very pleasant and I would go back for my next car for sure!

Friendly, courteous, outstanding service. Preformed my transmission service in a swift, professional manner. Work is always done right the first time. This service department keeps customers at this auto dealer. I have bought cars at this dealer for 16 yrs. Trust me. This is best run service department in the Aurora area regardless of auto brand.

We had a great experience! We came in and we’re greeted right away. Told Kenneth Foster what we were interested in. He immediately took us around, answered all of our questions and had the best demeanor. He didn’t pressure us, but instead gave us options. We test drove 2 cars because he wanted us to see the difference in the 2 cars we were looking at. Fast forward an hour and we are driving away with a shiny new car. Go here to get your next car and ask for Kenneth Foster! You won’t be disappointed!

We were looking to replace our SUV with something newer, so we went to Gerald Nissan in North Aurora. We were met at our car when we drove onto the lot by a salesman, Cosme Ramos. He was enthusiastic and friendly, and he seemed to care that we ended up with a good deal and a car we were really happy with. He helped us find the perfect new to us SUV that we are so excited about! Thanks for all your help Cosme!

Isaac was great to work with. Extremely thorough on every vehicle I drove. Answered all my questions. Positive attitude. Would use him again for purchasing a car.

Jose Valdovinos and the whole Nissan Team have been very helpful throughout this whole process of purchasing my car, 2021 Sentra SR. I absolutely love it! Thank you very much for helping me out with everything, I really appreciate it. I would have never dreamt of being the first owner of a brand new car. It still feels like a dream.

As always, Gerald Nissan offers prompt, courteous service and nice accommodations in the waiting area. Rafael provided a comprehensive overview of the services performed and to my question. Thank you Gerald Nissan and keep up the good work!

The service here is impeccable. Coming back to Nissan after 15 years was a great move. After visiting Some KIA dealerships in the area, I wasn’t overly impressed with the features that came standard in the vehicles nor did I receive the best of service from those sales people.Enter Nate at Gerald Nissan in North Aurora. He was very professional and courteous ALL the way through the process. More like a friend than a sales person. He listened and worked every detail out. Even when I didn’t like the previous deals, Nate never stopped working toward the end goal. Which was to make the customer happy. He was easy to get along with and genuine. That helped made the whole process seem very smooth. He answered every question I had and advised things that I wasn’t thinking or even knew. THIS is what customer service should be like.I ended up with a 2019 Nissan Altima. Warranty and all. We worked out a deal right where I wanted it to be. I can’t say about about Nate, Miguel and the rest of the crew at this dealership. Keep up the great work! You’ve earned a new client. I’d give more than 5 stars if I could. I will definitely consider returning for my next vehicle here, no doubt.

Great team and great cars. When I looked for a car this year, I shopped around and around and kept coming back to Nissan. Also, Mahmoud at Gerald Nissan of North Aurora helped me find the perfect car, and the GM Tamer Shams made the deal so transparent that I was perfectly comfortable with the purchase.

I am a JEEP owner... but prefer to utilize Gerald Nissan of North Auroras Service Department for all of my servicing needs! My daughter bought a vehicle from Gerald Nissan. I was so impressed with their professionalism and overall great service that I prefer to have them service my vehicle from a competing dealership! I LOVE that they honor service appointments and that the wait time is minimal. They are clean, pleasant, professional and overall a GREAT place to do business with!

Had a weird issue with the display screen. Brought the car in on 8/23 for a check, and they took a look at a recall issue also.Service was quicker than I had expected. I had decided to wait, and within about an hour, everything that was to be looked at had been done.

I had a great experience. I saac made sure I understood everything and was very thorough with every detail. The entire personnel team was extraordinary. We will definitely continue to do business with Gerald Nissan of North Aurora.

I arrived to my appointment early. I was greeted and checked in right away. The rep was friendly and professional as they explained the issue with the vehicle.

Gerald Nissan Aurora is the worse service department in Illinois. Unprofessional service person and mechanics. I left my car whole day figure out noise comes from wheels. I got call from service person Terry around 6. I reached 6.20 the service department close. After paid my bill I realized missing original wheel cover. Cashier mentioned missing wheel cover my bill and told call next day. I call Terry but he never answered the phone and never call back. Still wheel making noise they dont know how to fix it. I had really bad experience this place.

I worked with Kenneth Foster and he was able to answer all my questions. Although I wasn’t ready to make a deal while in the dealership I called him a short time later and was able to work it out. He was prompt and got back to me in a timely manner. It was an easy and quick process overall.

This was my second time leasing a car from Gerald and it was so disappointing. I went in with my old car for an oil change so I went to ask a question and left with another car about a week ago. The thing is I was deceived. I felt pushed as I was trying to leave at least 3 different times. I was told I had a good deal they were helping me, when in reality my payment went up almost $100, I didn’t get some features that were important to me that I already had, and they lowered my lease mileage without telling me at all! So in reality I got screwed. When I found out and contacted my salesman, he didn’t get back to me for days telling me he forgot but there is nothing he can do. Now I will be forced to buy this car or pay huge fees for mileage, when I specifically told them I moved farther from work so I needed to keep my mileage the same. Be sure to read all the fine print even though they try to rush you to sign in the finance office. Also beware of the maintenance plan they try to sell as it’s different than the finance manager says. All in all I will never buy from here again, and next time I may bring a couple of men with me lol

I purchased my new car this weekend with the help of Jose. He was able to answer all of my questions when it came to helping me narrow down my decision in which car was best fit for me. The process was painless and quick! I will be going back to Gerald Nissan for all my future car needs.

Had a great experience. Everyone was extremely helpful from the minute I arrived until I left. I ended up staying while my car was serviced and was able to catch up on my work thanks to the guest provided WiFi. Rafael the service advisor explained in detail everything that my car needed and we decided what needed to be serviced immediately and what could be serviced at a later date. Barbara in the waiting area was very nice and attentive and everything was greatly appreciated by the Nissan staff.

Isaac was a great help and very attentive to my questions and situation. They got me a deal that no other dealership has been able to do!! Thanks Isaac!Kyle O.

I went in on memorial day with my mother with the full intention of buying a car for myself. My mother also wanted to spoil herself so she ended up getting a new SUV. I myself got a good looking sedan. Jose definitely worked hard for my business. Im very picky when it comes to cars so it took a while for me to decide. But Jose was patient with me the whole time and took good care of us. Not our first time buying here and it wont be the last.

Beko was amazing to work with a breath of fresh air.. outside welcoming me in the rain.. He is a new sales Rep the way he handled us was just superb and outstanding. Thought he had been selling cars a long time. He has great business and people skills. Made you feel comfortable and excited. Worked with me to get the car I wanted. He is a great asset to the Gerald Nissan family. Anyone shopping for a Nissan hands down Beko is by far the best Rep to work with and made the car buying experience worth it 👌

Isaac was amazing! So quick and efficient. Got my mom and i where we needed to be. Friendly, knowledgeable and professional! I’ll definitely be back to Gerald in the future!!

If I could give negative stars to this place, I would. 2 issues on 2 consecutive visits made me lose faith in their service department. 1st visit: oil change, dropped off and was to pick up later. Never received a call that is was complete. Stopped in and the cashier said there was a balance and couldnt release the car. Well, I have a prepaid service plan that covers it. She said nothing I can do service is closed. Took a half hour to get it taken care of. Was told someone would follow up. Yeah. No one did. 2nd visit: took 2 hours to complete an oil change, even with an appointment. Only answer was we are short staffed. Yeah, not my problem. Dont book appointments or take walkins when you cant handle it. Management in this place on both ends is a joke. We used to recommend them to everyone. Not anymore!

Went in to purchase my first car and loved the experience! Becko and Miguel did a great job and made sure to answer every question I had. They made sure they did their best to make the process easy and enjoyable. Definitely will recommend!

Wonderful, amazing, and extraordinary service!!. Randy was so nice and helpful to me. Also the manager of finance who name I cannot remember 😭. Very upset that I forgot his name 🤦🏾‍♀️.... They were wonderful with getting me approved for a second car, very professional and extremely NICE! I went over to Kia first and the salesman turned me away. Without even realizing I had 6500 to put down for a new car. He did not listen to a word I said.. when I walked into Nissan Randy listened to every concern, and worked with me very patiently, to help me figure out which car I wanted. I truly thank him so much!!!!. I am in love with my car. I will be back in 2 years for a upgrade for sure!. I want to also add Randy was so helpful that he even mentioned to me to that if I wanted to come back with any questions about the car that he will be happy to help me with any questions about functions on the vehicle. Beyond extraordinary!! customer service!. Thank you guys so much!!. 😊😊

Great experience thanks the help to Jose great seller and helps out a lot if a new buyer and will do anything to help you out overall great place great cars Ask for Jose for good service 👍

Isaac and his team did a wonderful job helping us get out of a lease early so we could get into a bigger vehicle. Isaac was friendly and informative.

Great experience! Highly recommend! Very helpful and knowledgeable! They made me feel totally comfortable and bent over backwards to give me the price that I wanted and to make sure I was totally satisfied! I have bought several new vehicles from them and will continue to return back to them in the future! The GM Tamer Shams and my last 2 salesman Jose V. and Ahmed H. totally ROCK!

The hospitality, the text message of my service the car wash and the service was really good.

All around excellent experience. Everyone I dealt with was responsive, helpful and friendly. Sales person Gil was not at all pushy, but full of knowledge and able to answer all of my questions and concerns. Same with the sales manager and finance guy. I feel like I got a great deal, and absolutely LOVE my new vehicle. I will be referring friends and family!!

Great to work with. The team will find you what you want and will make sure you’re happy. I have done business for 10 years.

We usually purchase our cars at Gerald, but we had a horrible experience with Nathan, he was very rude, had an intimating attitude and unpleasing towards my wife when She was shopping around for a car. we ended up buying a Pathfinder at Woodfield.

Randy Harloe took care of me and was very knowledgeable and attentive to my needs. He knew the process of the signing and purchasing of a car very well and walked us through everything, including the amount I’d be financing and everything I’d be paying for and really did an all-around wonderful job getting me the car I needed! 10/10, Randy is my recommendation!Zachary King

Mo was very easy to work with and knowledgeable about the features on our new Rogue. He took the time to explain all the new safety features for us. He was able to provide a great deal not only on our trade-in but also the new vehicle. We are impressed with the crew at Gerald Nissan and look forward to working with them again in the future.

Terrible service and non stop mistakes. We went to lease a car and they had us do a test drive. Mug mod was a con man from the start. After agreeing to the price that was much different than the over $600 a month he offered, they switched the car on us to one that was worth 8k less. Then the next day- the car wouldn’t start (brand new vehicle with 40 miles). They did the right thing and replaced vehicle with one that was closer to the vehicle we had agreed on (yet they still did the bait and switch). The manager told me they had a no return policy which is the opposite of state law and the ICC rules which allows 3 days. Now we have two bills as the dealership never marked the first car as returned. When we called Nissan they told us it was our responsibility to make contact with the manager and have the status changed due to their screw up. Of course- we don’t get a call back from the dealership. Complaint file with the ICC and fraud reported on the credit report now. Would never go to any Gerald dealership ever. We will stick with our normal dealerships who we trustZ

Isaac was very helpful. Very quick and thorough had a very good experience buying a car.

Nate and Tamer were WONDERFUL to work with. We ended up getting two cars!

I had a slow leak in my tire and drove to the dealership. They repaired it and had me back on the road in 30 minutes. With a car wash and all. Rafael Cotero my service advisor was great and reminded me that my next oil change is due in 1k miles.

Beko was great, especially for being so new to the company! He brought out several cars for us to test drive until we narrowed it down to the perfect car. The car was out of our price range but he brought it down to fit the range we gave him. Im incredibly happy with our purchase and with Bekos service. Thank you for the new (used) car!

Everyone there was so personable and polite! My experience in buying a vehicle there was more pleasant then I’ve ever had! Highly recommend!

Place is amazing! Beko was incredible! I’d definitely recommend him to many others! Very polite and professional!

Recently bought a new Rogue and Nathan helped me tremendously. The dealer experience was much better than any other dealer I have dealt with. The process moved very quickly and Nathan even delivered the car and picked up my old car. Very good experience overall.

Just did business with these guys! Everyone that helped me along the way was GREAT! I worked the most with Nate who was very patient and very pleasant every step of the way. I am in LOVE with my new car. Would highly recommend this place to anyone looking to buy. Awesome guys and lots of options to choose from.

Issac was very pleasant to work with. He helped me find the perfect vehicle for me and my family.

Mr. Rafael since one appointment makes me feel that my car will be perfect

Isaac was wonderful! He was patient with me while I made my decision. He was very kind and upfront. I never felt pushed into anything.

I had a good experience. Everyone was friendly and accommodating.

Terrible customer service! We inquired about an online listing, were told it was available and we to come in. We drove two hours to the dealership only to find out that the car was at a different location & would need to wait two hours for them to get it! They knew we were coming! What a complete waste of time!WE DO NOT RECOMMEND THIS DEALERSHIP

Everything went very smoothly and in a timely manner. All our questions were answered and I am super happy with my new beautiful car!

As soon as we arrived to the car dealership we were greeted by Cosme Ramos and took care of us with our new 2022 Pathfinder giving us a good deal.

The overall experience here was the best!! Randy walked me step by step with everything! Ive been to a few other dealerships & i have never gotten the knowledge & help like i had here!! The whole staff made me feel so very comfortable!! Thank you so very much for a great experience!! I highly recommend Nissan of North Aurora!!

Came in today to discuss new work cargo van. Everyone was extremely helpful and the process was efficient. Thanks!

Oil and filter, flush transmission fluid. So two days later the car runs smooth, so I suppose all was done perfectly as it has in always been in the past at Nissan of North Aurora.

Thanks so much to Randy Harloe and everyone at Gerald Nissan of North Aurora. My wife and I had a 2013 Leaf and we were interested in the improved range and updated features of the newer models. Randy did a great job helping us understand all the new technology. Bonus: Matt in Finance is a long-term Leaf owner of many model years and shared some of his real-world owner experience.Randy and the sales team at Gerald Nissan were laid-back, courteous, straightforward and transparent in our negotiations. This was a refreshing approach as compared to those four-square high-stress competitor dealerships (so 1980s). Were reasonable car purchasing folks who greatly appreciate dealing with a team that is up-front and fair in negotiations.We are very happy with our 2020 Leaf and pleased with our experience with Gerald Nissan at North Aurora.Highly recommend talking to Randy and the Gerald Nissan team!

All work was explained and we were thanked for our ongoing business. Have always appreciated the service at Gerald Nissan. 97 Altima 97 Maxima 18 Rogoue

I recently purchased a car from Mo at the dealership. He was very helpful and easy to work with. No hassle whatsoever. Would gladly do business with him again.

I had the pleasure of dealing with Cosme Ramos, he was very helpful and made our purchase a pleasant experience, He assisted with every aspect through out the procedures. I would highly recommend asking for him when shopping at Gerald Nissan

I was help by Isaac he is the best to work with he make sure to put you in something better then what you had

Fantastic 10/10, I highly suggest asking for Nathan Berg before you buy a car there. He was kind, helpful, and did not try to force me into a deal. I left feeling very satisfied with the outcome. I left with a new car and absolutely reasonable payments.

Great service. I give it a 10 plus. The two Service Advisors, Terry and Rafael, are great.

Kenneth foster is the best at what he does. He gave us the best price and fought to get us the best deal. He went out of his way to make us comfortable in every aspect of our car deal. You need to come see him if you n.y need to get a great deal and an awsome time with lots of laughs. He showed me every aspect of the Car how it works and everything inside and setting up my phone. I would give him more stars if I could. He is the best.

Isaac is the man!! Wasn’t expecting much coming in but came out with the best deal I could of asked for! I recommend him 100%. You will not be disappointed!

I would definitely recommend this dealership to anyone in the Chicagoland area looking for a new or used car. The dealership had a great inventory and even better staff. Everyone who helped us was great but our sales associate Beko was exceptional. Beko had all the answers and knew their inventory front to back. After choosing our car he made the process of buying extremely easy and made sure we were happy with our purchase. They also gave us a very good deal on our trade in. All in all Gerald Nissan of North Aurora made what can be a very stressful process quick and easy, and you can tell from the start they care deeply about their customers. Go to Gerald Nissan and ask for Beko!

Loved the service. Thank you to Barbara for an amazing experience.

Every time I go in for a oil change and a tire rotation I am greeted very well. Terry is by far one of the most nicest person iv ever met always makes me feel welcomed!

I had the worst experience in buying a car at this location. The sales representative Jose provided false information for a vehicle right off the bat. Sales strategy or not, I was completely disgusted and angry. That is not how you do business. Additionally, the amount of pressure and the unwillingness to negotiate to meet customer satisfaction that was presented by the sales manager, after we had been presented with the false information, was extremely disappointing. I would not recommend buying a car from this location to anyone!

Stopped in without appointment. Got right in and out. Very pleased.

Isaac was amazing picked me up test drive car left happy. Not the numbers I wanted but with the miles the car had I was happy.

Cosmen was great in really understanding my needs for a new car. He had tons on patience and went beyond my expectations in terms of finding me a vehicle I would be happy with. I am truly happy for his time and excellent customer service!

Nathan was absolutely awesome! Gave me a great deal! If your looking for a new or even used car he is definitely one to go to!!!! And the dealership has an awesome Playlist totally get your mood pumping and leave with a good deal on your vehicle.

This was a service appointment. It was automatically set up and sent to me based on the maintenance needed at this time. I really appreciated the reminder and everyone there was courteous and helpful.

Bello was great to work! Took great care of us!

Our sales consultant Nathan Berg was incredible. He was extremely knowledgeable and informative. He answered every single concern and made this the most pleasant car buying experience my wife & I have ever had.

Randy was amazing. Answered all my questions and went above and beyond. Offered me beverages just to make me feel comfortable.

Kenneth foster definitely made it happen for me ! Got me riding in a big upgrade compared to my last set of wheels .. stop on by for your next car purchase. Great customer service from all sales men

I have been to Gerald before (bought a car 15 years ago, got service once) but have never talked to them about buying a Nissan. I have talked to several other Nissan dealers in the Fox Valley and beyond about purchasing my 2017.5 Rogue at lease end (has a great RV and is super clean). Chanced to meet Gilber Istanboulian outside as I was getting out of my car, and I could tell right away he was a decent guy. He convinced me to take a test drive of a new 2021 redesigned Rogue, and that vehicle is what I ended up buying, for a manageable amount over the payment I was willing to pay to buy my now four-year-old Rogue. Jason Mikel was the finance guy, also a straight shooter.Gilber is a fairly new salesperson, and maybe that is why I liked him. He hasnt developed the car-salesman-itis that so many others have, the tell-you-anything-to-keep-you-in-the-door attitude that Ive dealt with in my lifetime, over a dozen new car purchases.Gerald is my dealer, hopefully they can keep my business going forward.

My experience here working with Jose .V was amazing he helps me out with everything and is a wonderful sales person too have I recommend him too anyone who come

I brought 2 vehicles into Gerald Nissan yesterday. Isaac the salesman was great. The finance manager Tamer was excellent in getting me into a 2021 Rogue. I was worried about not being able to get this deal done. They made it happen. Thank you!

Very quick. Extremely courteous and customer service oriented. Great value. Very clean and pleasant atmosphere.

I have purchased 2 cars from here and referred 2 people (although I never got my referral money) lol absolutely great service and we have all driven off the lot! Love this place would send anybody here. Regardless of any credit problems small income problems they will help you! I just upgraded to a 2020 this past Saturday

Just bought my first Nissan. Nate and the sales mgr Luke worked very hard to get me in the car I really wanted within my budget. My new Altima is gorgeous!

Great serviceRafael was extremely helpful