Finally received a response from the T-MOBILE store manager asking what happened. I emailed him back letting him know everything about the type of employee and service given to clients. Lets see what happens at this point, if they truly value their clients then something will be done if not then I will let you know and see where we take our business instead.AS AN UPDATE!! I EMAILED THE STORE AS PER THEIR REQUEST FOR THIS REVIEW AND AS TO NO SURPRISE, NO RESPONSE AS OF YET. HOW MANY DAYS TO ANSWER AN EMAIL YOU REQUESTED YOURSELF? IS THIS HOW YOU TRAIN YOUR STAFF TO TREAT LOYAL CUSTOMERS? OR DID YOU ASK FOR A N EMAIL TO JUST APPEAR AS IF YOU WHERE DOING SOMETHING? I DEFINITELY WILL BE UPDATING THIS REVIEW.STAY AWAY FROM STORE AND IF YOU ABSOLUTELY NEED TO GO DEFINITELY DO NOT SPEAK TO THE SALES REP. CARLOS. This Representative Carlos was very RUDE & UNPROFESSIONAL, went into store on 09/23/2021 at about 12:30 p.m. I literally was about going to add a line and upgrade 3 devices. Now I am reconsidering returning to my previous carrier. How can T-Mobil have people like this working for them, NO CUSTOMER SERVICE AND NO WILLINGNESS TO HELP AND SARCASM WHEN DEALING WITH CUSTOMERS.If I could rate negative I would but unfortunately Google doesnt even have ZERO (0) STARS!!

Waited around for 40 minutes after “signing in” waiting to be serviced. Literally just went there to upgrade my phone, already knew what I wanted and had cash in hand but they were too busy standing around NOT working. 5-6 employees yet no one helped us. I’ll just take my business elsewhere because clearly these people don’t know the first thing about customer service. Ridiculous.

I just came out from T-Mobile store at 88th street in North Bergen around noon. The place was empty, there were no customers and there were like 5 employees. So why I had to stand there waiting for one of them to notice me? when I entered a nice guy started showing me phones but I made a phone call to ask my mother which phone she wanted and then he disappeared. I stood there waiting while the other employees were talking among themselves or on the phone. They had nothing to do so why not ask me if they could continue helping me or just say please wait, the xx guy will be here soon. I was so mad I got out and left my ID in the store. Customer service is really bad, I also wanted to change my number and they couldnt do it.

Terrible customer service. the store was basically empty when I went. No one bothers to greet me and let me know how to get help. finally, the big, grumpy, bearded man with a nasty attitude speaks to me as if he’s talking to his dog. Felt so disrespected, even thought about reporting this place to the corporate, but hopefully this one star review will let people know to STAY FAR FAR AWAY!

The manager at the store, David, was EXTREMELY helpful and patient. Will definitely be visiting this store for all our mobile devices from now on.

Danny Viteri is an excellent customer service provider. He absolutely goes above and beyond for his clients. I have had the pleasure of working with him in the past and both times he made it so easy for me to get exactly what I needed. I am not a techie by any stretch of the imagination. Thank you Danny, you deserve a big fat raise! T-mobile, are you listening?

Micheal and venessa were amazing. Was able to explain the process of a trade in. Explained the math and the charges that would show up on the statement. I really had a great experience at this location. Made the process very smooth!

Great help, took care of my issue in minutes & answered a few questions.

Great customer service. Super friendly. Highly recommend servicing with Miguel. He was so humble and very knowledgeable. Thank you!

The guys in the T mobile store are GREAT, NO MORE PROBLEMS !!! THANKS DAN

Got assistance from Enmanuel for the second time, and I can not complain. He was professional and was able to get me my upgrade. Thank you Enmanuel and thank youT-mobile

Emmanuel is the best! he helped us every time great manners and very professional!

They are very unorganized and the manager is lazy, I went to the store to ask for help with my bill because there was a mistake on it. At first they wanted me to contact customer service after they specifically told me to go in the store and get help. I went through like 3 employees. They got tired of trying and just told me “figure this out with your bank”. They were all looking at the time as they were helping me, trying to rush the process long story short I did not get anything done in that store. I was there for about 1 hour and a half and got nothing done. Big waste of time, just go to Edgewater the staff isn’t just worried about selling something to make a little commission off it, in Edgewater they actually HELP you!

Have to give my man Emmanuel credit. I went to get my wife in my account with her old number and my man Emmanuel made that posible. My wife is more than happy. I know where to go for my future purchase 👌🙏🏼 5️⃣⭐️

Came in for a upgrade on phone, Andres was very efficient and courteous.

He is a very professional guy. Good service. Thank you.

Great place good service

When I arrived at the store everything was amazing, they ask me to wait in the car, because of COVID restrictions, and they will call me when was my turn. They told me it would be like 20 minutes.Well that was the only amazing thing !After 30 minutes I decided to walk to the store, just to see what was going on, then I stand outside, and see people walking in . One of the employees ask me if I had signed in, I say Yes, and they told me to wait in the car. He told me that they had been calling my name at the store, and they DONT CALL PEOPLE ON THE PHONE, like I was told, from another employee before.WOW !Now I got some guy, that seems like he hates his job, he’s the only Bold guy there, very impatient with our questions, because we really didn’t know anything about the IPHONE 12.Well he told us the now it’s ONLY THE PHONE IN THE BOX, that we now had to purchase everything else. So we did it !Surprisingly when the phone arrived it was a charger cable there, that we didn’t need to spend 40 Dólares on a new one.Also I was charged 20 UPGRADE FEE, that it was never mentioned to me.And now I got my first bill, w the payment of the phone, and guess what ? Another surprise !18 Dólares insurance for the phone, that it was never mentioned to me, and I was signed up, WITHOUT MY PERMISSION !!I called T-MOBILE, got my 20 back, and they took that insurance off.THIS WAS MY SECOND EXPERIENCE AT THIS STORE, and both times I wasn’t treated like a CUSTOMER, spending 1300 Dólares .I DONT RECOMMEND THIS STORE FOR ANYONE !CALL T-MOBILE, service is much better there !

My girl and I went to upgrade our phones and everything went smooth. The guy that helped us was enmanuel was mad cool he made sure our data was passed to our new phones and gave us his business card in case we wanna come back in the future

I recently switched to T mobile I was helped by Enmanuel he took his time with me explained the stuff calmly and did a great job with my screen protector. If you are gonna go to this store i highly recommend asking for his assistance 💯.

Theres this location and also the T-Mobile in Edgewater but I always choose the North Bergen one because of the customer service. The manager there ( I forget his name ) is ALWAYS at the top of his customer service game. I took my mother there recently and she also commented on how nice they were. Good customer service is hard to come by these days.

Years ago I enjoyed coming here, unfortunately today that is not the same feeling I get. Service is unprofessional and rushed. God forbid you dont speak Spanish.. the wait and rudeness you can endure.

Went to t mobile today had the best service Was being helped by Emmanuel Torres great person great customer service very helpful and friendly highly recommended to get help from him

Im happy I went to the T Mobile in North Bergen, everyone was so nice and willing to help! Jeff took care of me and my brother and he was a very nice and helpful associate!! I definitely recommend this location.

Christopher C helped me today. Excellent customer service. He was polite, attentive, instructional, professional and courteous. I recommend his services to All.

Horrible I called the store multiple times with no luck of anyone answering the phone

Nice experience with them social distance is plus .and very fast service

Ivette is sooo rude. She says with an attitude, Im just trying to do my job sir. But youre not. Youre being rude and asking personal questions. She argued with the gentleman in front of me about a sim and myself. Dont argue. Just be nice. They had just opened too. Today is going to be a long day for her with that attitude.

Enmanuel helped us and he was VERY helpful we highly recommend him

I was attended to by Enmanuel and he helped me a lot. T-Mobile is the best

Woow this t-Mobil so helpful Specially Rene he’s the best

First off I would like to applaud Sharokee for her wonderful customer service. She made our experience at T-mobile wonderful & smooth. She helped us set up our phones. The staff was very helpful as well. Great job! I will highly recommend more clients to you! THANK YOU !! :)

Out of iphones...

Every time my family and I go to this T-Mobile location we always ask for Emmanuel to assist us. He’s incredibly helpful and knowledgeable.

When I came into this store I noticed that the store was clean and organized. It was not very long when I was immediately helped by a sales associate, Enmanuel. He was very polite, knowledgeable and direct. It helped that he was direct because when I shop for any new phone I want someone to give me the info straight up.and provide good customer service. He was not only professional, but with the new phone I got I was able to save money!! Great experience.

Jeff was a real helpful guy. He was nice and helped us get me a new phone. He showed us the newest phones, told us what colors they come in and the best cases so your phone wont brake easily. I think he should be the store manager. Thanks Jeff.

Danny was extremely helpful, he took time to explain all the details and provide answers to all of our questions. He also made sure there were no surprises and even gives you his contact for any future questions. Go ask for him when you want some help, even his colleagues were going to him for help!

Great 🤠👍 service! Sales Rep was incredibly helpful and nice!

Enmanuel is GREAT very polite and helpful he deserves a raise

This store is great. Very helpful staff. T-Mobile has by far come along way. I switched from Verizon. Best decision ever. Saved over 300 on my family plan monthly.

I went into the store and was attended by Enmanuel. I had a few issues with my phone which he patiently helped me fix, informed me about a promotion which I did decide to take advantage of He was very calm and informative which made me feel like TMobile was giving me something as opposed to me giving them money. I recommend being attended by him he knows his stuff. Best experience in giving money, can’t even explain it.

Friendly staff members all together. I bought 2 galaxy s10 phones and dealt with Emanuel, who was firstly just a nice person to begin with and secondly a very costumer oriented salesman. He is an asset to any retailer especially T-mobile in this instance. Also thanks to Kaity the manager and Carlos for politely helping me out sort out the Bixby fiture on my phone. Overall I highly recommend this great team of skilled professionals. T-mobile should give them a bonus, because good people are hard to come by these days.

I just added a new line, didnt get the offer to upgrade my old phone,( pixel 3 ) i just found out they do, online off course, because when there is no comisión, there is not interest from the workers to do their job, + hidden fees all over u guys really suck.

Awesome Customer service, funny and amazing time. Short wait. Recommend asking for Danny! He was awesome and extremely helpful! Dan Viteri! Thank you

Excelent!!

I will like to give a thanks to one of the best employees in this T-Mobile ! His name is Enmanuel Torres and has helped me for plenty of years! I highly recommend him, and I’m glad T-Mobile has a kind person and someone who is always available to help people !

Todays experience was uneventful. I went in to have my screen protector changed(which I have full cvrge of) only to have the guy put it on half-a**ed. It came off on the ride home as he didnt use the wipes enclosed. Telling me it was too thick for my S8, so he had to reconfigure my settings & I would have to touch the screen harder!!?? 🤔I placed on another one properly after cleaning it myself; which Ill do from now on. Bottom line, please have a customer rep that will do the job thoroughly & if theyre not capable or dont feel like doing it, then let the customer know or ask another rep. to assist.

Lousy place, they take your name but take care of others. I guess, they work based on commission. So based on what brings them more commission, they take care of their clients. One rep, just wandering around, playing music. If you dont have to, dont come to this place. Waste of time.

If you need any T-Moble assistance or are looking to switch to T-mobile, I suggest coming to this location. Danny and the team there were patient, gave amaxing customer service, answer all questions with good knowledge, and the store has an amazing sense of humor. All in all a fantastic place.

The store assosicates are very good the store manager I Think his nane is “John” is horrible he tried to convince us to get a tablet while went for a phone issue and had no interest in shopping the guy very persistent and did not let his Staff Help the customers kept rushing them aviod that guy if you do go to the store a real shark

Emmanuel great customer service guy, any time I visit the store hes always helpful!

I had a wonderful experience with rene, he was very professional and kind he took care of my needs and stored everything back on my phone while i was @ walmart picking up a few things he went beyond his duty to help me, this young man deserves a raise

Enmanuel Torres your store associate very kind, patient and very informative regarding tmobile products. Took time to answers any question I had. I would certainly contact him.

I m in love we the customer service of this store very nice and professional but round 6 pm Enmanuel was helping a customer they was very disrespect and rude to him as he was helping them change the screen protector and they was giving him actitud and him act very calm and professional you have a very nice staff team else north Bergen VERY VERY NICE GOD BLESSINGS YOUR TEAM

Good service

Waited an hour to make a 1minute transaction. And got ignored several times when I asked if I could be helped next. Some sales people were just hanging out with customers at this point. While not giving me the time of day. Poor customer service.Edit: went back the following day, when it was less busy, to let them reclaim some stars. Better service this time, still needed to wait 15 mins.

If theres a zero, I would give them a zero. The morning manager, a John is very incompetent and unprofessional. He called the customer who came in after me stating that he got her name first. The customer acknowledged that Im there before her and the manager still insisted that shes next coz he took her name first. First, he messed up the getting of the names as to whos there first and when confronted with the mistake, he wasnt willing to change it because I got her name first. What kind of trouble shooting is that? Totally inexperienced and incompetent.Never ever go there if you dont want to ruin your day. Worst customer seervice!!!

Great location great service Enmanuel was of great help lot of patience and was able to get everything taken care of

Very good

Bad customer service. LUISA was the rep that helped me more like didn’t wanna help me. Her attitude was unappealing. I asked how much the fee was and she’s like “I told you it was $20”. I’m not ur friend im a customer. I’ve been in customer service for 20years and you don’t answer a customer like that. Luisa You need more training in customer etiquette, and leave your attitude at home or work somewhere else.

Emmanuel was very friendly and helped me get a really low price on my phone bill. Great service!

Was ok 👌

Employees were very knowledgeable and helpful. Would def go back

Expect to wait almost 30 minutes. Make sure you sign in as soon as you go in or else you would be standing their like a goon. Make sure nobody cuts line because it happen to me.

Worse customer experience ever !!!Last week I came to this place to get a new phone and I received the nastiest customer service you can expect from someone that doesnt want to work or doesnt care about companys values at all from this representative named Andres .I honestly ended up leaving the premises and going up the street on Bergenline to place my order. My advise to all of you stay away from this place if youre planning spending so much money on a phone or keep receiving T-Mobile services.

Horrible services. Screw up accounts and then make customer pay the price.

I was there and I was attended by a man called Manny after hearing all his negative responses I almost decided to leave TMobile and change company but it occurred to me to call tmobile by phone and explain all the denials and lies of this Sr and they immediately gave me My what I ordered and everything was wonderful, but be careful with this Mr !!!!

Lvette Mendez was very helpful with me and made sure I got the right phone.#GREATSERVICE

Horrible customer service here. When in because I have insurance on a cracked screen. And needed help putting in a claim. They kept saying that it was to much money to go threw the insurance program they sold me (jump) . And they kept referencing me to a little shop down the street. Im guessing its the workers friend. They ending up trying to charge me 200$ more! Then what my insurance would.... second time... needed to turn my old phones in to jump to the new ones I received in the mail. After they took two people in front of me. Even tho they had a list. Said I would have to do everything on the phone and to call. Which the representative told me they could of done this themselves in the store. Dont go heres it a huge waste of your time.

Most of the guys there know there stuff. However the wait time can get pretty long in there.

Danny was the most helpful and excellent customer service

I walked to this store to replace my SIM card bcz lately I start loosing service on my phone, the guy who assisted me said that I dropped my phone in water and that never happened and said that I have to pay 25$ in order to get a new SIM card.I’m a T-Mobile client since 2015 and this never happened with me, nobody has asked me to pay for sim replacement before .That’s a shame

Worst customer service from call center ever(not a person at the store)They always mixing up everything and overcharging cannot fixing their faultsI spend dozen of hours to communicate with them about my Black Friday deal I made a huge mistake when got this dealDifficult to explain here all but trust me, I was with ATT and Verizon its a bit more expensive but I would pay more and save hours of my life and calm life.L

Horrible service.. had a wait of 30mins+, there’s no order what so ever.. on top of all that employees with the most disturbing attitude.. don’t recommend coming to this location to anyone.

Yvette Mendes excellent customer service.

Wait Line is ridiculous, Ive been there about 5 times in the past 2 years and the least ive waited is 40 minutes. All the salesman there are really sleazy, always trying to convince you to add more services even though you say no. Trust me, the loudest guy there is the worst, dont want to announce his name but dont be fooled by the things he says, hes good at scamming people. He may sound like he knows wha he is talking about but hes the worst (Loudest guy there, guy that talks the most, maybe Puerto Rican) . I got fooled into a stupid T-Mobile Jump Program and leaving ATT 2 years ago.

We went in to find what plan options we had. The lady was real helpful, and didnt up-sell us.

In one sentence, horrible customer service. Definitely not recommended.

Customer service sucks!!This place only care about selling products to customers and not providing customer service at all, there is a skinny Hispanic guy that works here always avoiding serving customers when they encountering issues with accounts or products, I guess they care more about commissions than keeping long time customers.

The manager Angel, he is the worst manager, he offered me a credit for $200 and he never give me back to me. He is a liar!

The representative at this store was very rude . Completely unprofessional behavior .

Very friendly and took time to explain everything!

Very good stuff, and very helpful, they listen to you and solving the problems, if there is any !!

This place is horrible!!Sales people are scammers in this place

The worst experience pleases check your bill

Horrible costumer service. They were not even trying to make a sale pitch. I was trying to switch and they basically told me to just stay with my current carrier. Giving false info and just being overly rude.

Horrible I will never go back ever . First of all, I’f you don’t speak Spanish don’t go, only Spanish / trap music playing, half the staff thinks there in a rap video singing and dancing, rude, horrible service I ended up calling customer service to complain canceling my replacement order and having them ship it to my house . This store needs to be shut down or have new management

Cool but slow

Staff here are ridiculously slow, waited for one hour just to pick up a SIM. Eventually gave up and walked out.

Jonny best manager

Friendly employees and they know what they are doing

The Store Is ok......The Company Itself, Not much

It was great.

Fast and very professional

Convenient and good service

Excellent service

Its interesting

Great service

Best company mobile

I called before I went and ask if I had an upgrade. They told me yes on the phone. I went and waited THIRTY MINUTES just to be told I didnt have an upgrade. The little douche should have at least apologized for being stupid.