Worst experience ever . My bill is never the same amount you have to wait 45 years to talk to someone on the phone when they put in an escalation for a supervisor to give you a call back you never get a call back I waited three weeks for a callback. I would never offer Xfinity to anyone even if theyre on their deathbed I only have it because its the only Internet service provider in my area. 0 out of 10 stars would not recommend.

Head to drop off our equipment and close our account for a move to North Carolina. The staff were great. I loved the fact that they couldnt argue with us over the leave.I took the opportunity to look around the store. This is a great place to pick up an iPhone case or a different phone service.When you walk in the door there is a station where you can return equipment. They then send you over to a station where the person will offer you a discount or close your account. Remember, its their job to try to keep you so, if youre just moving across town, take this opportunity to cut your bill.

Absolutely the worst customer service. I went to return a defective iPhone. They are totally incompetent. First the rep tells me there is a restocking fee on a defective device. Who sells defective products and then charges you to return them!? Then she tells me that I may lose my phone number going back to my old phone that we literally switched over 2 days ago? What! Then she tells me they cant even put my old phone back on the line in the store. She has to call someone. I ask for the manager, Harold Newman. He tells me that yes, it is their policy to charge the customer for a defective phone return. Im dumbfounded. Then the rep puts ME on the phone to get my line switched back. They tell me I have to add a line to keep my number. Then the landline phone in the store starts going in and out and we cant speak to each other! The phones in the store dont even work lol. The rep meanwhile is helping other people while Im standing there doing her job. Eventually the phone disconnects and the rep tells me Ill get an email at some point on what to do and that she cant return the phone. What a waste of time. Now Im leaving the store no better off. I get home, call customer service and they switch the phone back in 5 minutes and also are confused why they added a line to my account. Complete and total incompetence. Please do yourself a favor and never buy a phone from them directly or go in the store to get help.

Comcast is the worst service. My cable tv is always having problems. the come out and fix it than a week later it is broken again. for 10 years I have been doing this dance with them. I wish I could find an Attorney that would help me sue them for fraud, false, advertising, and theft. I feel like I am being robbed every time I turn the tv on. it cost me $260 mth and for what. at least 5-6 channels that are unwatchable.. the offer $30 credit and it will take 2 weeks for them to come out and pretend to fix it. They dont even deserve 1 star

Terri was extremely helpful, she went above and beyond to help me with all I needed.

Great customer service. I am just getting back to work and they where able to do a payment arrangement, on top of saving me money on my monthly bills. Much love to these people, been working with them for years and even during the pandemic i stuck out with the great service. Never had any lag or issues with them.

Really nice place. Relaxed . Usually not busy. I like to go in to talk to the representative face to face. It does have some products for sale. You can pick up or trade your cable boxes etc.

Absolutely horrible customer service. If you like being frustrated use this company.

My favorite part about this location is that they randomly close with no notice at all, even when you have an appointment. So thats fun.

Shekel ! He is amazing, walked into the store and he was able to handle everything I need from TV to cell phone service. Awesome customer service skills!

Not good at all. Didnt get my service hooked up the day they said they were going to have it hooked up. I had to wait two extra days. The guy that came was great though. Good customer service he was a good representative of Xfinity They should have more like him! Other than that garbage!!!!

Dropped my phone & broke it while out if town. Of course I panicked. Crossed my fingers hoping to find an Xfinity store nearby which I did. Expected it to take at least an hour to get a new phone, etc. I was in & out in 10 minutes!!!! Great service!

Unfortunately this my first horrible experience at xfinity store and If I had the time and did not work overseas I would definitely not b a customer of theirs anymore. Let’s be clear. This place is unprofessional and can honestly less about the consumer. My friend who is a first time cable buyer moving into their first apartment spent 2 hours at this location and left with nothing pertaining to what she had ordered online. I help her and inform her that they didn’t give her a cable box. We simply go back to pick it up and ask why wasn’t it given to her the first time. Get this..it was her fault (my friend) . Cutie the not so cute clerk who refused to give her real name repeatedly said “she knew what she came here for “ several times and because I was asking her to hold herself accountable. The lady looked frightened like she wanted to call security. So I immediately asked the nearest employee to speak to the manager. The Hispanic chick asked me 10 questions before pointing the manager out further making it seem like I was this aggressive person mad for no reason. The service was paid for two days prior and they act like people want to go to their store to look at them do nothing. Trash store. Making formal complaint on next day off. Only person that had since was the manager. Post pandemic customer service victim.

I signed up for internet on the 11th, had to pay 100 dollars for a technician just to come turn it on, still dont have working internet and it is now the 4th. Im stuck with your internet services since its whats wired into my apt complex and I currently have an apt for the 10th to have someone look at the outside box which is completely exposed and according to the last tech that is the issue. If you have the choice, DONT USE XFINITY! Spectrum is a million times better. Also, I got a measly 16 dollar credit for my internet not working properly for a month. So thank you so much for taking that off of my 175 dollar bill.

We canceled our service within a month of moving, and charged us for the next months Bill even though we had already canceled. We returned the equipment and were told we were going to get a refund. Then no refund was received. After talking around in circles with several customer service reps by phone and chat, they still owe us almost $100. Buyer beware with this company. Their customer service is the worst anywhere. I only gave it one star because it’s impossible to rate less than one. I would give it a solid -5 out of 10!

The sales were up doing was helping me was exceptionally nice I try to do his best of the but why would you have designated handicap parking space with a ramp directly in front of a door and then lock that door do you just not want handicap be calling yours door thats the way appeared

I am currently an Xfinity customer and would have given them a good review but yesterday an Xfinity truck at the house next to me ran a cable directly through my entire yard and didnt bury anything. It is impossible to talk to a human to tell about the danger. If I get hurt trying to mow the lawn after doing everything I can to notify people I am going to be ticked off because this is negligent. Ya this is staying one star until the crazy is fixed. /Wow this is edited the next day after posting my 1 star review and my account has been hit with 130 something dollars of bogus charges. I work on the net so cant leave them until I have someone else but now I have the inspiration I need to make the switch to another provider when they start stealing our money. Me and my wife have never even been late on a bill.

This was the rudest place Ive ever been in and got me to outright complain is a lot. I usually take it that people are having a bad day but the lady that helped me was not only rude but NOT helpful but when I asked for the manager he was even rude.. made no attempt to help me. He could have done something. I did finally get on the phone with a customer service representative and after I lambasted her she calmed me down, could help me, and took my stress level away. Im sorry but that office needs a class from Disney or Chick FIL A on customer service!

We had a great experience! Walked in and was taken care of very quickly. The rep had us done and out the door very fast. The whole experience was amazing!

Thank you Kiara H tech#2459 for actually showing up and getting everything setup it has been always an issue when we have to have techs come out. Thank you for a very professional service and making sure everything was on and set before leaving.

Made an appointment and they were still on the appointments 1 hour ahead of us. Also had people coming in with no appointments and were serving them first.

Honestly you guys, skip calling the customer service line and go directly to the store. Some of the previous reviews I read made me skeptical that my issue was going to be resolved in store. BUT I was able to work seamlessly with two of the associates on two separate occasions to undo what the customer service had done (or not done). Nicole and Jaquis were helpful, knowledgeable, kind, and efficient. The only reason I give 4 stars is because the company as a whole didnt live up to my expectations. The store itself solved both of my issues within 10 minutes. We felt welcomed and heard. If I had known the customer service line was going to treat me the way it did, I wouldve just done all my communication in store. Lesson learned.

Despite the fact that their site was down to book an appointment, they still helped us as soon as we arrived. I did the self install option. It took only a few minutes for them to look up our account and bring the needed equipment to us. The store itself is actually nice. It didnt feel sterile or dark inside. As much as I normally hate setting up a new ISP, this wasnt bad at all.

The staff in store is helpful, but getting anyone out to actually install my service has been like pulling teeth.

My XR15 remote broke and I traveled here to pick a new one up- folks could not be more helpful. Excellent service!

Nice and helpful staff. Travis ? Was a very big help and understanding . Look forward to have him help me with my internet problems

Very courteous and efficient with helping me. Also very willing to go in depth and detail so I understood what I was getting and how to go about it.

A mistake on their part has made a package take nearly 3 times as long as it should have. When you are clear and concise with your requests this shouldnt happen. Please pay attention next time so we dont waste each of our times.

THE TWO GUYS THAT MET ME AT THE DOOR. WAS REALLY NICE. THIS PLACE WASNT WHERE.I NEEDED.BUT THE ONE GUY GAVE ME THE NUMBER. THAT COULD HELP ME.

The were so great. Service was prompt. I was in and out in under 10 minutes. My pickup of equipment was scheduled online.

Very friendly, professional and expeditious service

Awful. I needed to speak with someone about a phone. Only 2 customers waiting but employees were on the computers ignoring us I guess hoping someone else would help. I just left. As stated before XFINITY PLEASR TRAIN EMPLOYEES IN CUSTOMER SERVICE.

I was kept on the phone for an hour and hung up on once before learning that Im not actually an authorized user on my familys policy. When my husband called back, he was transferred to their retention department who lied about plans which were clearly available for our area on their website when looking. If I could give 0 stars I would.

The young lady who helped me was great. She was very professional and knowledgeable. It was a great experience to have a person like her.Thank you very much. Promotion to her.Steve Hester.

Good experience. Happy with service at store location.

Company rescheduled install twice, then informed us there would be a free install due to inconvenience for us. Then called us saying they don’t have any note saying that and no “proof”. Overall Customer service is terrible and unprofessional.

Great ppl great customer service

A large location with good upkeep. Quick service and they were very helpful.

Help was very polite and went out of the way to help. They fixed the issue with the teach that came to house. They took it off the bill. They resolved the problem. Out standing help

Waited to be seen . Didnt have the phone I wanted in stock even though I verified it before I went in store. Didnt offer me anything or tell me any deals or promos and could not anwser any questions I had

Why have appointments if youre not going to honor them

Due to Covid restrictions, access to the store had to be limited on numbers of people in the store. However, Comcast personnel handled it very well by getting you taken care of as soon as possible.

Stay Away from XFINITY period! Im leaving this company but I have to say, Ramone from Mexico was great over the phone! 10 stars for him ONLY!!

Wonderful! Right when you walk in your greeted and checked in and then I was immediately taken to a station for hp. I was in and out in less than 10 minutes! I had to upgrade my 2 year old equipment. And I got a nice bag to put the stuff in too!

I was very happy with infinity today because they help me with everything I needed the ladys name was Terri ⭐⭐⭐⭐⭐👍

Great service they was able to help me out with my situation with no problem

Recieved exceptional service! Great place!

The whole staff was great, but Jacquis, the rep. I worked with, was phenomenal. Friendly, funny, but most importantly, very helpful. He answered every question and made sure there was never a lull in conversation. He went above and beyond; give this man a raise.

Top flight. Plus mobile.

Good service. The handling of social distancing and greeting customers was excellent.

The guy that helped me was very very helpful and appreciated. Thanks

Nothing but liars and pirates over here. They have answers for questions...but none of it makes sense.I cant wait until my next month bill to arrive. And if it has any extra secret charges on it...Im getting a lawyer and a new Ferrari next year. I promise.Thieves cant understand how hard we work for our money.

Sales associate was nice and got my internet modem to me just in time to start work from home

Great service! Nicole is really cute too!

Sales agent named Cutie. The best ever. She will get you what you need. A joy to deal with.

I came here to cancel my service because I have moved back in with my parents, but the amazing service I received here almost made me want to keep it. The employees here are so professional, helpful and efficient. I cannot believe how easy they made this experience. 10/10

Fairly quick. Lucky to get our box. Got the last one in the store.They should have better inventory. It would have been a pain if they didnt have one.

This store is the worst!! The employees get smart with you, they lie straight to your face and ignore everything you have to say. If I could give this place a negative 0 I would!!! Customer Service on the phone isn’t much better either!!

I got Awlful service by phone, but at this Xfinity store everyone was nice and helpful.

Somebody that came after me got waited on first. There was a line so I thought it would be first come first served.

You need to try xfinity

I got immediate service. Demonstrated the equipment and went over prices and available upgrades. Quite impressed

I have had them as my ISP for a little over a year now. The internet speeds were nice, but never used the cable.I just moved into a new place a week ago and they FORCED me to have a $70 professional installation instead of self installing the modem myself. They made up an excuse for not giving me the modem and the installer came out to plug in the power and coax to the modem and that was it. For $70. You gotta be kidding me...I installed the first one a year ago, but now they are just trying to get as much money as they can from me. Not cool.

The worst, third time back to port over a number. Unreturned calls. Staff arguing with people out loud in the storeNo control over the line. Can’t shame them they don’t care and there’s no management.Pathetic at best. Stay away

I went two time but both time store was close . {six month ago } today i want to go there but i want to call and find out that store is open or not BUT I CAN NOT FIND PHONE NUMBER .why dont you write store phone number

Policies are out dated, customer service is aweful and gets nothing done when they say they will and can .and the monopoly they have on apartment communities should be against the law.

Nobody in this store knows whats going on, they each point the finger at the last person who helped you. I was told to come get equipment, when I arrived I was told there wasnt compatible equipment for me, I later went back because the appointment someone had set up never actually happened or was even reserved in the first place. Someone else gave me some equipment and told me the other guy was wrong, I went home to install the equipment and it was infact incompatible. My bill changed three times and they couldnt figure out how or why. Nobody has a clue whats going on in this store.

Would rate it less if possible horrible experience payment system is a scam employees look like the don’t know what to do. The worst cable /internet experience, hope time worner and att will run you out of business.

Great customer service!

Slow customers service but it seems to be getting better.

Fixed and upgraded over the phone quickly and easily.

Jaquis was so helpful when my 10XR was stolen 12/22/20, right before Christmas! 😩 Went to N. Chas. location last Friday with a Motorola I purchased outright @ Walmart, (since I still had 18 months to pay on my stolen phone) had it activated, but had nothing but trouble trying to use it 🤬, so went back yesterday & requested Jaquis again (since he was so helpful the 1st time) & between him & his supervisor Harold, they figured out a way for me to get another iPhone again. I have been a customer since it was Storer Cable TV & will remain a lifetime customer of Xfinity! A big THANK YOU to Jaquis & Harold!!! Thank God for employees who actually care! 😁❤️

Absolutely awful costumer service they had no knowledge of modems or routers and could not answer any questions I had. Extremely rude and dismissing it seemed like they just wanted us out of their store

Unable the get a person to answer my question. Automatic service sucks.

Very efficient employees. Everyones so helpful. Thank You.

My router stopped working randomly so I went to the store to pick up a new one and they told me they didn’t have any and then when I called Xfinity the woman on the phone assured me that they did and then when I went back an hour later and spoke to a different person all of the sudden they have one. Also the fact that they don’t have any individual store phone numbers is ridiculous they won’t even ATTEMPT customer service.

Excellent and fast service. The representative understood what I needed right away to solve my problem. I had gone to a prior store twice and did get the correct equipment. It was a pleasure to have an informed and polite young man serve you.

Efficiently attended to my equipment exchange.

Horrible horrible service. I am trying to cancel and speak to someone by phone, no matter what option I put in the annoying automated response keeps asking for same info Over and over again. It says “I understand you wish to speak to a live representative but I’ll need some info first” I put the info in and it is repeating. I am beyond annoyed. Can’t get someone on phone and they try to use Covid as an excuse, what does it have to do with an automated service that is designed to make sure you never get thru to a live person? This is after the service going up constantly over the years. I am so done with this company. Don’t use them if there are other alternatives.

I dont understand how come yall to provide Cable in Hanahan I dont think its fair and I dont think its right

I had a great experience with Amber and Zach today. They were both professional and kind. I have been a Comcast customer for almost three years and have always been pleased with the sales and service I have received, however I felt like they went above and beyond. Today I was feeling very overwhelmed by life and they both took care of my needs in an understanding and timely manner. During the time I was in the store, talking with Zack it sounds like they have a good culture and the two team members seemed happy and respected to me, which made me feel good about the experience and the company as a customer. Thank you again Amber and Zach. I appreciate your help.

Comcast used to have very good customer service. Over the past 7 or 8 years the quality of their customer service has declined immensely. And now since COVID19, they dont have any customer service. You cant ever get anyone by phone, there are 2 stores close to where I live, and since they dont keep the websites properly updated, you have to go to the store to see if if is open or not. Today the website says both stores near me are temporarily closed, so cant get any service. Their rates are excessive and for what you get for what you pay is just average compared to other providers. All in all, as soon as I can get to talk to somebody at this company, I will be cancelling my service. I wouldnt recommend this company.

Thank you for the warm welcoming and taking your time to answer all my questions about hot spots and new phone deals in detail and in a professional, satisfactory manner.

Xfinity is not good, use other service provider if possible. The staff in not trained well and gives conflicting information.

Fast service.

Easy process returning our cable and the staff was very helpful 👍🏾

Great service. Staff is very helpful.

Very helpful and friendly staff.

Kimberly was very helpful and got my situation handled with ease great employee

Terri was an amazing customer support staff! I’m glad I spoke to her about my unlimited data problems. She was polite and very helpful; highly recommend talking to her again!

In and out in 20 minutes with 4 people on front of me and have tons of covid precautions in place. Thanks guys!

The Xfinity Store by Comcast location in North Charleston is a one stop shop and has everything that you need for cable, phone, and internet solutions. I like being able to take care of everything in one place and have the customer service that they provide to be able to help in person and answer all of my questions. They are very knowledgeable and efficient and have taken care of everything that I have needed over the years.

Fast easy experience! I barely waited much time at all to get in. Thank yall!

Jaquis was so attentive to all my needs in the Xfinity store. When I came in, Jacquis and I got straight to the point as to what I wanted. He made sure to ask questions to figure out details as to what phone and plan I wanted. I now own a new apple iphone! XFINITY rocks anyways for the mobile hotspots!!! 5 stars!!! Give Jacquis a raise!

The women that use to work at the Goose Creek location are amazing. Theyve always been super nice, professional and always very helpful. My 3 stars is because Xfinity Quality has gone down. Every time my box reboots it stops working and says to check my cords. I literally have to turn it on and off like five times to get it working. Also keep a close eye on your bill. My bill is supposed to be $260. It jumped to almost $400 for 6 months straight and when I call every employee cant tell me why my bill is higher. They literally pointed out a late fee and data being over which was $15. When I pointed out thats only $15 accounted for what about the other $90? They have no explanation. I seriously think theyre conartist Im thinking of getting a lawyer and possibly filing a lawsuit.

Website says open at 9am, for the last 3 weeks, still had not opened by 10:30am today. Note posted gives website and 800 number to oblivion. Good luck with that.

Kinda slow with service depending upon what you are there for. Once I was called I was at the counter for 5 mins and out. They should’ve had a line for returns and swap out.

Friendly service.

Kimberly A is a theif she stole my money.

Great service! Thank you so much for your help !