The employee was extremely helpful in assisting me. The only reason for a 4 is they didnt match the price listed on the shelf. At my past jobs, if the price tag on the shelf was lower than the ring up price, you had to honor it.
This store is locally owned and operated and it shows. The owner, Adeel, has gone above and beyond to help us with a problem we have had with our Weber grill. Can NOT emphasize enough, that I would NEVER have gotten this customer service at a big box store.Thank you for demonstrating what real customer service is!
I prefer not going to big box stores when possible but when I go to a smaller store such as this it is a mixed bag. I received faster and better customer service but the store did not have everything I was looking for. Checkout was quick but the cashier didnt even put my 2 items in a bag.All in all, Ill shop here again for the more popular hardware items just for the friendly and available service.
I went to purchase a Big Green Egg for my husband for our 25th wedding anniversary. The people were amazing helping me pick out the grill and the best accessories to go with the grill ! I’m not one to do reviews, but I just had to do this for the great employees that I dealt with at the store. Everyone went out of their way for me!!My husband was thrilled with his new grill and can’t wait to get more accessories to go along with it!Thank you all and thank you Horizon Ace Hardware!
Went to a few other stores to find a bathroom fixture & got NO help. Walked into Ace & someone was standing there right inside the door asking if he could help me! What a refreshing concept! CUSTOMER SERVICE! Thank you ACE!!
Great neighborhood hardware store. Not a huge selection, but they had what I was looking for and at a great price. Friendly service and very clean store.
Received personalized help to locate the items I needed; even though they didn’t had kind of thing I needed they offer suggestions in which other business I could probably find it, which I did, I consider this a self-less business approach act in favor of the customers
Great service. Great deals
Well stocked and very clean store. Ask for Dylan. He found everything we needed. Even loaded up our car. Portrayed excellent customer service!!
Nice clean store with friendly staff. Id rather go here than a loud crowded Lowes. Low patronage means theres always someone to help you too.
Best dang ACE I have ever been in. Very organized and very modern. Staff was very helpful as well.
Easy in and out. Helpful staff
Associate were extremely friendly and helpful. Had everything I needed. Was in and out very fast. Very clean and organized.
Salesman was very helpful and spent about 15 minutes with me. Cashier was pleasant. Overall a good experience.
Really like this Ace hardware! These guys looked up a part from number for me (found online) in the store and then put it off the side for me to pick up. Super helpful!
Nice little store. Good service.
Had gotten a uhaul truck for the day.
They was OK. Just didnt have what I needed
Best place to find what you need, helpful staff on the floor. Even better, is the fully stocked shelves.
Nice facility, friendly staff. Its my new go to place.
Always very helpful and friendly
Sad, for alittle store. What happened to real hardware stores?
First time so far so good. Let give up more time.
Nice and organized store. And very friendly customer service. I give it an A+
Very professional they know what you need when you give small detail information.. Although i did NEED TO ASK FOR A BAG FOR THE ITEMS I PURCHASED..
Seems like a nice store with helpful staff and well stocked
This its a smaller Ace hardware but it is nicely stocked and clean.
Great service every time
They had what I needed but they are very expensive
Easy pace great ataff
Great Location great customer service.
Great people and very clean store.
Excellent store easy in and out had everything I needed
They have everything, clean, bright, helpful store.
Best
Brand new with much help
Whatever you need, they have it.
Very gd customer service
Excellent location and very complete in its inventory of tools