Came here yesterday to trade our old vehicle in, not for sure if we would be able to get a different one or not. Latrez, our salesman, was the most kind and polite. He answered all of our questions and I think he even answered some that I didn’t think to ask. The sales team and finance team are phenomenal! Will definitely be back in the future!!! Excellent customer service! Highly recommend!!

Very good purchase experience. Ive bought 2 from them so far. My salesman is Anthony Stokes and hes put me in exactly what I wanted and needed both times and I have fun doing it! For sure check this place out. Friendly environment compared to a lot of dealerships!

Unbelievable customer service. Highly recommend this dealership. Had what I wanted and did not beat me up on price. Also drove 8 5 hours and delivered it to me no questions asked. Fantastic sales person Jabari Guido Sr.

Anthony Stokes was awesome! He made sure he knew what I was looking for and what I did or didnt want. I never felt pressured by him to purchase a car. He made the while experience much easier for me. If you need a car definitely see Anthony at McClarty Toyota!!

ABSOLUTELY AMAZING!!! They went ABOVE and beyond any expectation I could have! We have purchased vehicles from almost every major dealership in central Arkansas and Andrew Conner at Mclarty Toyota is by far the best salesman ever! We inquired about a vehicle online and received a callback from Andrew with all the details on the vehicle we wanted. We informed him that we did not have a way to get to the dealership to do paperwork or pick up the car and he went out of his way to make sure we got the car we wanted for the payment we wanted ANDDDD DELIVERED it to our house over 30 minutes from the dealership at 5:30 p.m.!! If you’re looking for a nice vehicle for a great price and THE BEST Customer service ever, go see Andrew!!

Pretty quick with paperwork and service. Didnt try and do any bait and switches. Didnt try and steer us to a more expensive car. Suv we bought had to be shipped to dealership took a week to get there and in the mean time they put us in a loaner car no charge. 10/10

RD Sandy is the best salesman Ive ever dealt with. He listened and delivered what I was looking for and needed unlike others who try to sell what they want to sell and never listen. RD has become a friend not just a salesman. Marvin was great as well. He made the purchasing portion easy and we had some amazing conversations. I would recommend McCarty to all my friends and family.

I highly recommend this dealership. Tell them what you want upfront and they will find a way to work with you aslong as it’s in the realm of possibility. I got exactly what I wanted at the budget I can afford.

My husband and I found the vehicle we were looking for!! Angelo and Charles went above and beyond to make this vehicle perfect for our price range. They even brought us lunch!!! These guys are absolutely amazing to work with and very knowledgeable in the vehicle business. My husband and I enjoyed our whole experience with McLarty Toyota. This is our 3rd vehicle purchase in 2 years and this is by far the BEST DEALERSHIP we have been to. The staff was friendly, the establishment is very clean and well kept. We are very satisfied with our purchase and will definitely be back to do business again. This is our family dealership. McLarty Toyota!!! K&CWillis

If I would have known what I know now I would have never bought a brand new car from here. Don’t waste your time.

So we have been having trouble with car but it still worked. We decided lets look around but where do we begin?! Lord thank God for my MIL who took us up there. Now look we dont have the best credit 🥴 but baby they found us a car. A beautiful Nissan Rogue Sport! That was after trying to get approved with our credit scores and they coming back with almost a 900 for payment. We was like heck new! Even dude said Im not doing yall like that! 🤣 we got a reliable for much cheaper car payment Thank you everyone for being funny informative and patient with us!! Appreciate you Fred M.!

There was prompt and attentive service. I’m very happy with them and will continue to use them for all maintenance.

Andrew O’Connor stayed in touch with me during the entire process from start to finish of ordering a Toyota Highlander. He sent me updates and was always available to answer any questions. When it was time for me to pick up my vehicle, Andrew had the paperwork ready. The entire process was so easy!

Was able to close the deal in less than an hour! Was extremely helpful with questions I had before even coming to look at the vehicle. They also were quick to answer questions after the sale. Thanks Richard!!

Very friendly and easy process. Highly recommend this dealership for your vehicle needs!

The salesman was a great guy. felt like ive known him for years. answered all my questions. Richard Warner is the man.He made my wife happy which makes for a happy night.You really need to ask for him if you go there.

Normally the service is good, but today it wasn’t. I was told that a oil change, tire rotation, coolant flush and hybrid battery flush was going to take 1hr to 1hr 15 minutes instead it took almost 3 hours. And not once did the service man come let me know what was going on.

Hong and the finance team were amazing. This was my first vehicle purchase and they took great care of me. I initially had issues, but they did everything to correct them. Thank you so much for the fantastic service!

Andrew OConnor, Internet Sales, did a great job keeping us informed while we waited for a RAV4 hybrid to come in. Great care from a great dealer.

Sold a truck to this dealership and was assured I would have a ride home as soon as all the paperwork was complete. Once they owned the truck however, they practically kicked me out of the truck giving me a box to put all my belongings in and forcing me to call around looking for a ride.

I was pleased with the sale price paid for my car. I hope the funds are processed quickly!

I just purchased my 2nd vehicle from them. This time it is Tacoma. My sales person was excellent, her name is Jerri Vincent. She was able to order and get my truck exactly the way i wanted. She responded me every time when i call text, or email and provided excellent service even it is had to find any new vehicle due to chip shortage and high demand. She got my truck on time. Please feel free to contact her for you next Toyota ( new, used)

The salesmen Drew that handle my purchase was awesome got me just what I wanted.

I haven’t been back to McClarty Toyota for well over a year and a half due to the fact that the last time I went for an oil change, I came home with very little oil in the crankcase. When I called to let them know about it, I received no call back from the service manager. I put in several calls but never got a response.I decided to give them another try today. They have new management in their service department and he is very nice. When I got my paperwork back from the oil change, looking it over I noticed they said my tires had 9/32 tread all around. Well, I knew that was wrong because I had the tread measured awhile ago and decided I should buy some new tires very soon. When I called them on it, they sent a different guy out to measure my tread and saw the backs were 3/32, 4/32 respectively and fronts were 6/32 and 7/32.So, this makes me wonder if the rest of what they “checked” was correct. There also was no name of the mechanic on the invoice either. Now I’m not so sure if I want to go back again.

This rating is a preliminary rating and I will defer a full, updated rating until after the entire transaction has been completed and my trade-in has been paid off.To date (8-28-21), I am still awaiting pay-off of my trade-in vehicle, especially since I have already had to pay an additional car note since leaving the car with McLarty Toyota on 8-10-21.I specifically asked financing how long would it take for them to get paperwork, documents, trade-in payment, etc to my bank, since my bank stated they would fund the new loan within 24-48 hours of receipt of paperwork from the dealership. Financing specifically told me that my bank would receive paperwork within 2 days.Fast forward…my bank did not receive paperwork until 8-25-21…15 days later, as opposed to the 2 days financing told me: thus, I was required to pay an additional car note, since the trade in remains the responsibility of the owner…NOT the dealership. Therefore, until your trade in is PAID OFF IN FULL…YOU ARE STILL REQUIRED TO MAKE MONTHLY PAYMENTS TO PREVENT YOUR CREDIT FROM BEING NEGATIVELY IMPACTED!!!The reason for the preliminary 3 star rating, rather than the 5 star rating that my initial sales experience warranted, is because of…1. The inconsistency in what financing told me…and what they actually did, which caused me to have to pay an additional car note.2. Prior to my bank receiving the appropriate paperwork…I had a total of 3 salespersons dealing with my transaction…2 during the sales process…and another salesperson joined days after I had signed all the paperwork. In all of the 4 plus decades of dealing with dealerships, I have never had 3 people selling me 1 car. For me…this caused concern regarding whether terms or agreements were being changed. So, I called my bank and asked them not to fund the loan until the bank and I confirmed the “numbers”…down to the penny, of what I had agreed to pay.3. I have the strong belief that “your word is your bond,” and if I can’t trust a dealership to do what they say…then I am even more concerned about their desire or ability to complete the entire transaction without it causing me additional stress…or costing me additional money.So, I will update this rating once my trade in has been paid off, and after I have received all the necessary paperwork…which I currently do not have… in order to register my vehicle prior to my temporary tags expiring.My 2 initial salesmen (Tony & T) get 5 stars.

Service tech (David) was knowledgeable and friendly. He took extra time to answer my questions about options for work needing to be done. All of the maintenance done was completed as described by him. No surprises.A couple of things that my wife and I REALLY appreciated about McLarty were the car wash and free tire rotation if we purchased their tires. Both of these are no more. I could justify paying a little more for tires when tire rotation was complimentary. Next time I’ll shop around for a better price on tires.

Mike the service writer was very helpful and easy to work with. He informed me that my tires showed some wear and my front end may be out of ligament. Told him to have it aligned. It was out and they fixed it. All was wonderful.

I dropped the truck off at 8:00 Saturday morning and picked it up at 9:15 and drove it 2.5 miles to the house and parked it and I checked the oil Sunday morning and it was barely registered on the dipstick. I called Monday and Informed them and they acted like it was no big deal for it to be almost 2 quarts low. Was told to bring it back in and they would add oil and look at my fuel pump that had had a recall. They said they would call me when it was done but they never did. I ended up going up there to check on it myself just to see it was done by no one bothered to give me a call. They checked the tread depths on all 4 tires and said they were 7/32 knowing that one tire was fairly new and how could they all measure the same when one tire was more than a year newer so that tells me they did not even look. I was very disappointed in their overall service.

I greatly appreciate my salesperson, Latrez, who went well and beyond to make sure my car got the care it had needed. He also sold me my car and was with me throughout the entire process. Thank you so, so much!!! Great service, customer support, etc.

We were lucky to get the young man who worked with us-Dustin. This gentleman was the best!!! He could answer all our questions and provided info about the vehicle that we didnt even think to ask.

I bought a used car here. I know its sold as is but I was told it was inspected, oil changed, etc. Less than 24 hours after buying my vehicle, the change oil light came on. I was disappointed but changed the oil and filters. Less than one week after that the brakes started squealing. I took the vehicle to get looked at and the brakes were worn all the way down. Bottom line, take the car to get inspected elsewhere before buying....Also I didnt get my paperwork until 2 days AFTER my temp expired.....

Everyone was encouraging, friendly and supportive. Richard, Bill and TJ were all outstanding and help us accomplish our goal of purchasing a new vehicle. Great place to go to find a new car!

They charged me for a tire rotation they didn’t do. Mark your tires people! Also. They never reached out despite the response.

90% of employees NOT wearing masks. This is Arkansas In top 5 states with highest Covid percentage and lowest vaccinations. Shame on you.It took 3 hours for routine tire rotation, oil change and coolant flush.You don’t run the cars through the car wash any more. That was always a pleasant end to my wait.Good service is what keeps customers coming back. You’re really slipping.

I’ve purchased 2 vehicles from Mark McLarty Toyota, and I’ve had a wonderful experience both times. Their General Sales Manager and the The salesman, Andrew O’Connor, that assisted me with the purchase of my 4Runner provided excellent customer service! I will definitely be a repeat customer!

Everything was done perfectly with the exception of being told my oil change was good for 10,000 miles even though I said the manual states 5,000. Whoever supposedly did the vehicle inspection documented the proper operation of the wiper and washer. Sorry to say but the washer pump doesnt work. Leads me to believe other items were blazed off as well.

Anthony Stokes assisted me with the transaction of my 21 Camary and I love it! Answered my call to get my features working. Thank you so much Stokes!

I had a very good experience at Mark McLarty Toyota the service department staff was amazing .

I was trying to buy a car and they where tellin me banks said I need a co-sign whole time they never ran me through banks basically brushing me off like I can’t get the car no “this wat the numbers could look like” so I could even use a credit union or sum

I cannot say enough great things about the sales department and especially Randall! He provides top notch service to his customers even after their transaction is complete.The service department has some work to do. If you want service with a smile, you may not walk away a happy camper.

I always take my car to McClarty Toyota for serving because they offer the BEST service. The last time, I was helped by Jessie in the service center. He went above and beyond to help, and I could not have asked for a better experience. I highly recommend Jessie and the team at McClarty Toyota.

Very pleased with the buying experience. Hong She and Bruce made us feel right at home. Personable. Courteous. Accommodating. No pressure. Found the Rav4 I was looking for. Will recommend Mark McLarty Toyota to our friends and family

Awesome its the first word that comes to mind about these guys 👍👍

Pleasant service man, no pressure, discount, and quick in & out….easy breezy! 🧰

Customer service was friendly and helpful. Store was very clean

I was in the market for a 2021 Highlander XSE. I had never bought from McLarty before but I could not find this vehicle in Arkansas or surrounding states. I called and they put me in touch with a salesman named Richard Warner. I told him the exact one I wanted and everything I needed as far as the car, payment, GAP and warranties and he ABSOLUTELY delivered! And the car got there 3 days earlier than planned! I had never met him in person, We had only spoken on the phone and over text until the very day I picked the car up but when I got there my car was sitting out front and less than 1 hour later I drove away. I’ve purchased ALOT of vehicles in my life and this was BY FAR the easiest and best car buying experience ever! I cannot say enough about Richard…he’s all about business and provides the best customer service! I could tell from our first phone conversation that he truly cares about his customers and I knew at that point he was going to find my car! I would recommend him to anyone!!

Roger Chalet worked very diligently and patiently with our family as our daughter navigated through the process of buying her first car, making the whole experience very positive.

As usual did a outstanding job servicing our Camry. Mike our service advisor was polite and dedicated to the task at hand.

No nonsense deal and Dustin got back to me with the car I was looking for.

Thanks to Mark McLarty Toyota and Randle Robinson for finding me a new Tacoma Off Road like I wanted and closing the deal quickly without any hassle. Randle was very professional and had great knowledge of the vehicle and he will be my first call for the next one!

Originally I was going to look around and had not planned on buying anything at the time, but we arrived at Toyota and was greeted by Angelo and Andrew(TJ), and they were super friendly and right away was trying to see what exactly I wanted, what fit my budget, etc. We looked around and found a 2014 Tacoma that was in good price, condition, mileage, and it seemed pretty ideal for me. They did their best to be honest and friendly, and offer me the best deal. However my only complaints were that they said my credit would be checked once but I actually received 5 different inquiries, so that was the only thing I wasn’t okay with, and finance almost pushing my payment up just because of a warranty. They were able to fit in a warranty that didn’t up it much more, so they will work with you. Overall service was great, we got in and out and now I have a vehicle that I am able to afford and take anywhere I need to. These guys are great, and so is the rest of the staff. Everyone here is friendly and gives wonderful service! I am not the type of person that would go to a dealership unless absolutely necessary so for me to say that it’s wonderful service really means a lot. Please check these two out at Toyota for your purchase!

The serviceman was very prompt in welcoming us to the service department. The scheduled maintenance was preformed in a timely manner. Those we encountered in the department were very professional and friendly.

I highly recommend this place and my salesman, Mike.Mike Moore was the best salesperson I have had the pleasure of working with.I told him what I wanted, and thats what he showed me. No high pressure sales.This is what car buying should be like. McLarty Toyota was an awesome dealership to work with.

I have called everyday this week to pick up my mothers car and paperwork. Keep getting transferred to people who dont answer ive left messages no call but from anyone. In the past was supposed the receive paperwork for my car never did came in to find out it was never mailed and they had someone elses papers filed with mine showing I traded in a car which I hadnt.

Our salesman was terrific. Bought a 55000 van. No special discounts but the salesmanship was exceptional. Drove there from Tulsa Ok. On the way back the new vehicle gave us a tire warning and we had his cell number. He answered it after hours and gave us info. All is well. Best dealership I ever went to. The Tulsa one is pretty bad in my opinion. I would drive 4 hours again if we get another Toyota. Thanks again

Jesse with the service department was extremely professional and helpful. Fed sales associate was very friendly and gave a lot of good i formation.

I have not been happy with my experience with Toyota the last few days. My check engine light was on, it was idling low, running rough and wouldn’t start for 10 minutes each time I filled it(which was embarrassing since people behind me were waiting.) I received a recall letter in March about a low pressure fuel pump. They said they would send another letter once a solution was found but another letter was never sent. I called on Aug 6th and the lady booked me for Aug 13th to get the fuel pump replaced with no apology that another letter wasn’t sent. Anyway, I thought the fuel pump would solve all my problems. After the fuel pump was replaced, the check engine light was still on so I was told it needed a tune up which would be $1000 w/tax. After the tune up was done, I was told the check engine light was still on so they would have to do more research. They still have my car. I have to call every time to check on it. No one keeps me updated. I’m very nervous about the cost. Jesse says he can’t charge me for the tune up because he advised the tune up and it didn’t solve the problem. I hope that’s true because I am afraid this mystery problem will cost me $1000’s. For now, I will nervously await the diagnosis. Not fun at all to be stranded without a car and wonder when it will be done and how much it will cost to get it back.

Good service they got me in an out in okay time But I love it because they where able to get to me unlike Steve landers in witch I had an appointment for an they still told me it could take longer then two hours! Just for an oil change. I do wish they offered better coupons on there services.

The staff is very nice and take good care. They listen to your problem intently. I have bought Toyotas for years. We have a 1997 with over 300,000 miles. Toyotas have my heart..

My car was serviced quickly and done very well! The waiting room was clean and comfortable. I will be bringing my car back here for service again!

Today I had a 2:00 appointment at the service center to have an oil change and tire rotation.I arrived at 1:50pm.The agent got my info and I sat down.It is now 3:30 pm.I have asked about my vehicle twice and have not received an answer as to where it is or when it will be ready.The guys do not seem to be concerned.I am going in for the third time now.Concern for customers should be a top priority, even if it is for a oil change or rotation.My time is important.I pulled out of the department at 3:32Richard Grimmett!!!!!!!

Supper great sales person this makes my second vehicle l have gotten there. Very happy with them.

Mark McLarty has the absolute best customer service in the state of AR! Unlike some other dealerships, I felt welcomed from beginning to end. Thank you Mark McLarty Toyota!

I only get service for my vehicle here . But how well I’m treated definitely depends on which service person takes care of me. All in all Mclarty Toyota makes any problem I have right. So they have my respect and my business.

This was my first time purchasing from Mclarty Toyota and I must say they were excellent, Latrez went above and beyond my expectations they were all very professional and courteous and made me feel like I was important and not just out to make a sale. Latrez is the man! make sure you ask for him! he made sure I was happy with my purchase and was willing to do whatever it took to make me happy with my new ride.

I’ve been using Lander’s Toyota for the last year since I moved here. Tried to get an appointment for 70k mile service, oil change, and tire rotation. Lander’s first available was three weeks away. McCarty had an appointment the next day. Services were done and a Safety recall completed in less time than they told me. It’s a bit further drive for me but I’ll be using them from now on.

Very friendly and great experience!! I came to them under a stressful situation and they helped me work thru it. I highly recommend this company.

I came in without an appointment for service and they were able to accommodate me. I am very appreciative!

Kept me informed of my cars status as they inspected it and then preformed required maintenance

Great experience for buying a used car. Our salesman Guido went above and beyond to take care of us and you can tell he loves his job. Whole dealership was accommodating and customer service driven.

Kami provided the best experience you can get. Very professional and nicest can be. The only negative experience I had was with their finance person (Blake). Customer service was not in his dictionary, lets just say that.

The easiest experience Ive ever had while buying a car. These guys were friendly, honest and efficient. All this while also offering the best deal I could find in the south. I would definitely buy a car from them again!

Dustin Roseburrow worked very hard for us to get our trade done. One of the fastest car deals we have made. Love my new Tundra.

Always great as they should be Mr Fred help me and gave me great product information and with the 2 years free oil changes on my new camry im in a great place now thanks again Mr Fred

Outstanding service! Best experience Ive had at a dealership in a very long time.

Great service and Jesse even put my new windshield wipers on before I left.

I had searched throughout many dealerships looking for the right car for me. Matt Watkins was the best by far at helping. He was very courteous, friendly, and went the extra mile to answer questions I had. Thanks again Matt for staying with me through the process of purchasing a vehicle.

Great experience. Went to look at a car but it had already been sold. Roger gave me plenty of other options to choose from and we walked out a few hours later with a nicer vehicle than we originally went looking for. Thanks for making my buying experience easy and stress free.

Love my salesman, Fred, Went way above to help me.Service department was terrible. Sit from 8:00 am to 3:30 pm to get a mirror on. Finally talked with service manager. He helped a lot. Tech did not tell the truth when he said he didn’t know I was waiting. Salesman went to him twice. During the day. Had to miss doctors appointment because of this.I will be back though as long as Fred is there.

Fred and Marvin were both so great to work with! There was no pressure or push for anything. I felt like I was in the drivers seat with the entire experience. I will definitely be a returning customer!

Jesse was great and helped me with the service I needed to get done on my car.

One of the most pleasant car buying experiences I have ever had. Everyone was so nice and helpful — especially our sales guy, R.D. Definitely go see him if youre looking to buy a car. Nicest guy ever!

Marcus was a great sales men, took care of all my needs with no problems

Best car buying experience ever. I did not feel pressured or rushed in any way. Dewond, the salesperson I worked with was very friendly and easy going. The financing dept got me a better deal than my bank offered me.

I had a great experience. This is the first time Ive gone to a dealership. Latrez Ollison walked me through everything and we laugh and had a good time. Kendall Cannon was very helpful explaining everything and made it super easy. I am very happy with my purchase. I also found out a good friend bought hers from there as well. Great job and a huge thank you to everyone that had a hand in making my purchase happen

The technician Charles did a great job on replacing my tire and was very efficient.

I dropped my car off for an oil change. They never called to let me know my car was ready. I had to call for the info. My wife worked for a Toyota dealership and informed me that there was supposed to be a complimentary wash, and vacuum of the car. Non of this was done. Not happy with this Toyota dealership....

Service dept were great...promptly with scheduled time and informative mx done.

Kevin was awesome to work with. Brought home a new 4Runner ! The facility was nice but the best part was Kevin and all of his effort to get me a hard to find ride! Awesome place and people!

My experience was smooth as butter Charles Rhoten did an excellent Job making my experience pleasant no pressure. I would recommend this dealership. Andrew Conner tagged teamed aswell making it an success.

Kami is a wonderful salesman! We have purchased 2 Tundra from him and we are always happy with our service here!

The McClarty Toyota Service team is great! I didn’t schedule an appointment this time and they were able to get my car in and taken care of!

We came in for new tires on our Lexus ES350 and noticed the Avalon on the lot. Kami gave us the keys for a test drive and here we are signing papers. Kami was very patient with us while we decided to make the switch. We are very pleased with Kami and all the staff here.

Absolutely the worst dealership I ever dealt with from the sales department to the service department. Update 7/12/2021 Kept our 2010 Cadillac SRX in service for two weeks and didnt fix any problems going with the vehicle. Didnt even change bulbs in park lights. Sales department department refused to fix any problems going on with the vehicle. ZERO STARS!!! Just bought this LEMON 6/9/2021! I will say this there is one good person who works there in management and that is Internet Manager Randall Robinson he did his best to help us out with this situation. Thanks Randall

James Bryan and Andrew O’Conner were simply amazing to me during the purchase of my 2022 Toyota Camry TRD. I would refer them to any and everyone.

Great service department! Very quick getting my car back to me.

I always have pleasant experiences at McLarty Toyota. Today Jesse was very helpful. Great customer service!

My wife and I purchased a 2015 Tahoe LTZ from McLarty Toyota a few years ago. When test driving it, it seemed to ride a little rough and I asked the salesman about it and he said, “With low profile tires, the ride seems a little rougher.”My wife went to get new tires today and the tech (not at McLarty) told her that her struts were out and that is why the ride has been so rough and the reason only the front tires have worn down and the back ones haven’t. The tech said these struts go out at about 65000 miles and the vehicle had 80000+ miles on it.We were told that a “multi point inspection” is done on all used vehicles…so why wasn’t this caught and corrected? Now we are having to pay close to $2000 for struts and service.Poor service and it seems a little shady.Edit: 8/3/2021I have yet to receive a call from management regarding my complaint. When a business states they will do something…shouldn’t they hold up their word and do it? Please make sure you get a full report on the dealer’s inspection.

I appreciate RD and Bruce at McClarty NLR for helping me find a perfect car. RD let me test drive several cars untilI found the one that I fell in love with. He was so helpful and kind! Th whole experience from test driving to financing was a wonderful experience.

I am very happy with the purchase of my truck. Customer service was excellent. However I do feel as soon as I signed the papers that our salesman was uninterested in us and we couldnt even find him anywhere. I was very disappointed. We had more questions and he was gone. Did not see us to the end of the purchase. He did however manage before he disappeared give us a thank you gift of 2 paper bags. Are you serious? We bought an almost $40k truck and we got 2 empty paper bags... a hat and some other little things would have been nice. 2 empty paper bags....