My trucks breaks went out. My insurance company had Phillips Brothers Towing come haul Toxicity(my trucks name) home for me. The ride home was very nice. The gentleman, Tim, made sure I felt at ease about my truck. As we chatted about cars and hunting and our jobs the ride was over in the blink of an eye. I went to tip him after dropping Toxicity and myself off but I didnt have cash and he didnt have cashapp. I apologized several times. He insisted it was fine. So SHOUT OUT TO TIM! AND SHOUT OUT TO EVERYONE AT PHILLIPS I can tell that you guys have great worth ethic and morals beyond business. Keep up the awesome work you guys!!

All I can say is, how can you already top perfection when Phillips Brothers delivers it so effortlessly? This tow company deserves much more recognition. Huge shout-out to Mo who was absolutely professional on every level and went above and beyond what was expected of him. I couldnt have asked for a better experience. In the future, if I ever need a tow service, this is the first place I will be looking.

Adam did a great job! He stayed with me until my ride came and he was very professional. My SUV arrived without any problems!

Phillips Brothers is supposed to be the preferred towing company for my apartment complex. Someone parked in my reserved spot, and I called them at 0629 and was promised service within 1-1.5 hours. They did not show up until after 10 am, and then claimed they needed to wait for property manager approval despite us having management issued after hours tow authorization cards that have our designated spot number as well to confirm this. Their driver Chris called me personally and told me not to have an attitude because they’re supposedly not paid by my complex nor under a contract which implies that this company does not care about timeliness or professionalism for this community’s needs. He then called me again later in the evening and claimed I called him. When I said I did not, he began to cuss at and harass me by text of which I have screenshots. This company is disorganized, dishonest, and unprofessional. The previous reviews that serve as an echo chamber about similar issues with this company are absolutely accurate.

Phillips Brothers Towing was very helpful. They were quick to arrive and very thorough. Not only did they tow my vehicle but they helped me figure out how to get my 5 children off of the very busy interstate safely, walked into the mechanic shop with me, and didnt leave me until I had a way to get myself and my children to our hotel. I would use them again in a heartbeat!

Oh. My. Gosh! If I had only gotten his name! The ETA for my car pick up was 75 minutes, this awesome guy got to me in under 45 minutes! He was truly good people. He was respectful, easy to talk to, and super supportive about my notorious bad day including an in office procedure I just had. This man is a real man and I couldnt have asked for a better experience!

Not impressed!!!!! Showed up over 3 hours late. Every time I called all they were concerned about was the money I owed for the tow. The driver acted as if he was inconvenienced because we payed with a card. He was rude to myself and my husband. WILL NOT BE USING THEM AGAIN. Not to mention it took way to long to get my car where it was going and missed my appointment. I will be calling to get my money back!!!

Called for tow and was told they would be there in about 45min. Finally showed up after 2 hours. Tow truck operator was very nice, but dispatcher could of called and informed me of the delay. Had to call and find out myself after numerous call backs which I just got an answering machine.

MOE IS A OUTSTANDING DRIVER, HES THE BEST IN THE THE STATE OF ARKANSAS I WOULD HIGHLY RECOMMEND THIS COMPANY AND HIM THANK YOU PHILLIPS BROTHERS

I called due to a issue and got the worst service ever. They had the worst service and answering ever. Better off with $50 towing. great People picture is of $50 towing coming to save the day. Phillips towing is a robbery they work with aots to steel people car. There in it to steel and take away from honest ppl using them is supporting them dont buy or use this company .f250(:

We are from Texas, here on a vacation. We do not know the area. We stopped off at Murray park to walk our dogs, came back to a flat tire. We went to change our tire, and there was no jack, no tire iron, no lug knut remover, and were stranded. I called several tire stores and several towing services all said they couldnt help. I called Phillips brothers and the dispatcher sent someone right away. They couldnt access our spare so they towed us to a Firestone tire store. Perfect service and everyone from the dispatcher to the tow driver were extremely friendly. They also, didnt charge us an arm and a leg. Thank you

My tow truck driver was Adam. He was on sight in less than 10 minutes. Car hooked up in less than 10 minutes. Driver was courteous and professional. I highly recommend this company.

The tow service driver was very courteous and professional. He arrived sooner than expected and helped me through a difficult situation. I would highly recommend them.

Needed a tow on classic truck to and from frame shop. Great service! Very professional and they did what they said they would do!

BIG THANKS TO MY RUFF RYDER BROTHER for holding my little red baby for me until I got there to sign my papers.. RUFF RYDERS!!!!

First off, I did not request their services. I think a five minute drive (I clocked it) tow on a Wednesday morning is not worth $197.00 Not in my book! Its highway robbery and benefiting off others misfortunes. My husband called me to say he slid off the road (it hadnt rained yet and didnt know the road was slick) and ended up in a ditch on Batesville Pike. His life flashed before him and he thought he was going to die. Thank the good Lord he was ok. He was trying not to go off the right side where it was pretty steep with lots of trees and some poles. Luckily he ended up on the opposite side and thankfully there was no nearby traffic. He was on his way home from Walmart with our groceries in the trunk. Asked me to call a tow truck. A nice man in a truck brought him home with our food. My towing company took about an hour and a half. Drove back and forth on Batesville Pike from Kellogg to Maryland and could not find our car. ???It took several phone calls to find out where our car was. I dont know if Phillips Brothers was trolling the road looking for stuck vehicles or if the Police had called it in or not. All I know is they got to my car first and we had already been through enough stress that morning. We definitely did not need the additional trauma of trying to figure out who had taken our car and where they had taken it to, and how much was it going to be to get it back. Lots of stress and unnecessary panic. The people at the tow yard were nice; they need to re-think their charges so that they are reasonable and customer friendly. Comeon.

My insurance covered the tow so I can’t speak to pricing, but all other aspects of service were great. They were very quick to respond and arrive.

If I could write a 0 star review I would. Worst. Experience. Ever.Beware, they refused to take my car from the tow yard to my body shop (where they were supposed to take it in the first place) because they were wanting to be paid by the insurance company in order to take my car to the body shop. I called to ask them why they would not allow the body shop to cover the fees and pass it along to the insurance company on their time, and he said he didnt want to do that. He later cussed at me, and then intentionally hung up on me. Upon speaking to my insurance company, they advised that their 3rd party vendor they use for this stuff had called them on Friday with no answer, Monday with no answer, Tuesday they called 3 times with no answer. We suspected they were intentionally dodging the vendors call to rack up more storage fees, and this was confirmed when I called and they answered on the first ring, the body shop called and they answered on the first ring and the insurance company called and they answered on the first ring. The incompetence and and potential fraud is absolutely inexcusable, and they should never be trusted to handle your vehicle.

Best price of the 4 local towing services I called. Everyone I spoke with was very helpful. Would recommend Phillips Brothers Towing.

Adam was my driver, he was very good at communicating during the whole process and was very professional during the pick up!

Fast response, great pricing, just took my vehicle to the wrong location for repair. I asked for vehicle to be towed to Discount Tire on JFK, they took it to Discount Tire on Warden.

Our driver was the most honest and professional man I have ever met in the towing business! I will suggest him to other people!

Very prompt and courteous. Would definitely recommend.

This is the only tow service I will use for my business vehicles and personal needs. Excellent staff Great job Maurice and Tim!!!!

The driver was very good. Polite and professional. I did have to wait 3 hours for him to arrive.

Driver was very professional and courteous and did a good job

Great company fast and reliable service big thanks to MO for come out and help me with my truck keep up the great work

Moe helped tow my car he was very helpful and got to my car pretty quickly. Thank you all for the help.

The driver was extremely nice and professional. He handled our old school car with care. He thought out the delivery process due to complicated parking. I would definitely use them again. I believe our driver’s name was Maurice.

Phillips Brothers responded promptly and kept in constant contact with me.

Ray and Adam and everyone here- they are wonderful! Thank you!

Maurice got my car home in a speedy and efficient manner. He was kind and courteous. I highly recommend Phillips Brothers Towing and Maurice.

This business towed my friends vehicle BY ACCIDENT!!!! They towed the wrong vehicle. They didnt check for the plate number or VIN, they just towed it! Then they were totally rude about returning it. BEWARE!!

I appreciate the service it was very simple, but they were very concerned with my personal business and had an attitude with the father of my child.

Just from a driver that is no competition to yall at all I was there actually to pay for a car and leave I have actually been there five times one out of these five times I felt like I was treated like a human no help at all finding a vehicle and just very rude people Id happily tell the full story off of here if need be but Ive dealt with almost every towing company around at least once and this was my worst experience business wise

Very dedicated and professional employees. They picked me up in the dead of night to tow my car from multiple states directly to my house. The driver was knowledgeable, understanding, and attentive. 10 out of 10 definitely recommend.

Since there doesnt seem to be any regulations when it comes to the price of towing and impound fees in the state of Arkansas. Youre at the mercy of the owner about how much the fee is going to be.Not the least Ive ever paid but not the most expensive either so all in all it wasnt much different than I expected.On the upside all of my possessions were still in my car when I picked it up.I deducted one star just because they will not take debit for an impounded car!

The driver Maurice was very nice, professional went above and beyond to assist me..really appreciate it.

Shady group of people. Got ran off the rd and they are who the highway patrol called to tow my bike, when my parents went to get my bike my mirrors and whip were both gone and NOT at the wreck scene. They charged over $600 for the wrecker bill.

Maurice is an awesome customer service advocate and pleasurable person!! He reminded me to look under my truck while it was loaded on the tow truck since it is more visible while up there. Thank goodness he did because my engine was worse than I thought and I could have done more damage if I tried to drive it again! Thank you for caring about your customers and for your service during these challenging times! One love, One people!

I didnt even have my car towed. I just called to ask a question and the guy had an attitude for no reason. So much of an attitude in fact that my usual lazy self, actually took time out of my day to tell you lovely peoples that the guy who answers the phone here is making this company look bad. I called at 630ish in the pm on Friday. The 501758 number. I didnt get a name. You guys have always been cool, but his attitude sucks.

We were in need of having our disabled van towed, and our auto insurance arranged for this company to help us. They contacted us immediately and they gave me an ETA and they were there as promised. They also contacted me two or three times before arrival to make sure that we were OK.If you ever are in need of any roadside help I would absolutely suggest using this company. They are happy to provide you with the best service, and true to their word.Thank you Phillips Brothers Towing for being there for us and if we are ever in need of further help you will be the first and only company that we will call. 😊

Awesome experience. Driver was outstanding and timing superb.

The initial response to my insurance request to tow my vehicle was very quick. Driver, Ronnie, was very nice and friendly. Got me loaded up and towed to the shop within an hour. Thats where the positive ends. Part of my vehicle was damaged while being loaded, CV axle, and I was assured that the company would take care of the expenses for the repair. Took a total of 13 days, 4 conversations with my insurance company, 3 visits and 13 calls to this company to finally get the money back for the repair. For the first 11 days, everyone I spoke with at this company was very rude, despite already being informed by the driver of the incident and damage to my vehicle. Refused to pay the shop to actually complete the repair, so instead, I was left to foot the bill and hope I would actually get reimbursed. Fully convinced I would still be dealing with the same attitudes and getting the run-around if I had not gotten my insurance company to step in by filing a damage claim. Glad everything finally got situated, but definitely shouldnt have had to go that far. Also, the rude and somewhat disrespectful service was completely unnecessary. Only explanation given was that other people in the past have tried to blame them for pre-existing damages or have tried to get money for repairs and never actually got the repairs. I personally would not recommend using Phillips Bros. If youve had, or end up having a fully positive experience, congrats. Lastly, Yancy, attempting to strong-arm someone into removing a negative review by refusing to pay until the review is removed, doesnt change an opinion of the experience, nor does it give a more positive look to you or your company.

LJ was amazing!! I wrecked my car spinning out and he was very knowledgeable on what I’ll need to repair my car. Thanks LJ for all your help! You’re a god send!

The tow was done fast and they did a great job.Thanks again

Adam really helped me out I appreciate the service!!

Due to snow had to use service twice. I was very fortunate to get the same person both times. LJ was wonderful, professional and helpful with driving tips. He went above and beyond what I expected . Hope I dont get stuck again but if i do i want Lj!

When my car broke down, Phillips Brothers Towing were very professional and walked me through the towing process. I talked to multiple drivers due to it being a busy day and they were very courteous. Pay went through quickly and I received a receipt by email a minute later. Pricing was also very fair. I would definitely recommend them to others and If Im ever in need of roadside assistance in the future they will be the ones I call.

Great tow driver.He did his job, although Im not entirely sure the companys dispatcher did theirs in a timely fashion.

You guys were awesome and literally the only ones willing to help us!! Thanks!

Mr. Maurice is an exemplary employee who is very conscientious about his job. He was very knowledgeable concerning questions that I ask. He was extremely professional and experienced in the work that he did. He is an excellent driver as well. I Would hope as a company you have the same sentiment as we do. He is an absolute asset to Your company and deserve a promotion!!🙏🏻 I truly will recommend your company to everyone because of Maurice.👍🏻

Needed a tow. I was notified by texted they were in route to my location. 30 min later-nothing. I called they said 2 drivers had been dispatched accidentally so they were canceling one of the drivers and the other one would be there in a couple min as he was only a couple blocks away. 40 min later-still nothing! I called again to find out they had somehow canceled both drivers. Long story short I waited over 2 hours for someone to get to me because of poor office communication and dispatching. The gentleman who ended up coming was very apologetic and most efficient in getting my car loaded and delivered to the needed location in a quick manner!

Excellent professional driver nice polite and curtious.great guy.will use company again . pleased to do businessl again

Had to get my car towed from the side of the highway and my insurance directed me to Phillips Brothers Towing. They were helpful, quick and kept me updated on everything. I wasn’t there when it was towed and my driver (I think his name was Maurice) took very good care of my car.

The guy who came to save me at midnight after leaving work was very polite, sweet and professional. I highly recommend!

Phillips Brothers worked easily with my Roadside Assistant company and I. I first had to confirm the gas station didn’t have it towed overnight and Phillips worked with me while I waited to find out and then get keys to the car. Very helpful, arrived quickly and had no issues getting the car here to me. Would definitely use again, roadside assistance or not! 🙂

The driver who helped me, Maurice, was amazing. Very thoughtful, took my time into consideration. Was very friendly. He made the experience wonderful.10+.

Got in and out. Staff is great. Well organized and easy to find what I needed. Recommend!

Great guys and i reommend them to everyone.

Didn’t have to wait long at all for a tow. The driver was extremely nice and professional. My car was in good hands. Highly recommend!

Unprofessional! Did not check VIN before towing. They took the wrong vehicle because it was the same color as the one they were after. Zero stars.

Wonderful experience. When I needed to have a newly purchased project car towed to my house, I was out on the road. Im a trucker. The process was smooth and stress free. Would definitely recommend them to anyone!!!!

The experience with Phillips was great. The guy was very careful, knowledgeable, and friendly. Me was also professional

Absolutely fantastic. The service was the best I’ve ever experienced. Thank you.

The Owner is so rude I’m not understanding why they are still opening with this type of services. Who do I call to report an Owner

Very kind people. Flexible and understanding. Dispatch was kind and professional. Driver was awesome. Think his name was Chris. Super cool guy.

Maurice was my driver and he was very kind and professional. Although I definitely would use this company again for all my towing needs. Maurice was the perfect driver and funny too. Needing your truck towed is never fun but he made me feel relaxed about the whole experience.

I had the worst time this weekend with my front driver tire. Saturday it had to be replaced twice. Then, today, after getting soaked in the rain as I was putting air in my temporary tire to head to get a permanent tire, my spare blew with my 5 year old child in the car on a very busy road. After slow-rolling it it to a safe location, I waited 20 minutes to get in contact with Roadside Assistance. The man who took my initial call did a very poor job of collecting information though he was super polite and I could tell that he was really trying (language barrier). I ended up waiting over an hour for a text message with my tow truck service’s information and ETA (still hasn’t come and it’s been over 5 hours).When I called back to see what was going on, the representative saw the call, but couldn’t see any information that had been placed on the call by the representative who I spoke with first. When she attempted to contact the first representative, he didn’t answer. Another service call had to be issued which took another couple of hours. Though I was frustrated as very, Chris with Phillips Brothers really made my day go much better. He conveniently picked up my car and took it to the tire shop without an issue and before time. He even made sure I got a follow up call to confirm everything!Nice, friendly, and great customer service!! An over 4 hour process that should have taken an hour or 2, but Chris helped turn the day around, for sure. Thank you!!

Worst experience I have ever had in dealing with a tow service. Was charged $339.00 to tow my truck 5 blocks, give it a flat tire(transmission is reason it broke down), and keep it 36 hours.I was belittled and treated horrible. Phillips Brothers treat customers like burdens. Worst experience with ANY business in 42 years.

Driver arrived in the time frame promised and was knowledgeable and professional.

Very dry and Rude. The customer service is very disappointing and any employee that answers the telephone, is not knowledgeable of anything. Whatever the question is, your given an I do not know. Smh

The driver was Very professional and helpful. I would recommend Phillips Brothers Towing.

Picked up an abandon car from my job and was on time.

Moe was amazing I am very pleased with his service. He was on time and took care of my problem putting my mind at easy. Thanks so much Moe

I was on my way to the store when all of a sudden my car died and I had to pull over. My car absolutely would not start. Having never had this happen to me before I was pretty scared and nervous when calling for the tow, but the dispatcher was extremely pleasant and sent a driver out right away! Unfortunately when using the location services my driver was taken to the wrong location, but after giving directions to where I was at he camw quickly to the rescue! Moe was super pleasant and polite right away asking us if we were okay and what had happened with the vehicle. We are new in town and had no one to help us so he offered a ride with him back to our house, spotted an oil leak I wasnt even aware of having and provided me with a number to a mechanic that could look at my car without costing an arm and a leg! With the day I was having this man was truly heaven sent and I cant thank Phillips Brothers enough for sending Moe as my driver! He is a model employee and has the best customer service Ive seen in years! Thank you Moe!

Jerks took 4 hours to show up last weekend. Dispatcher was rude, I was hung up on twice when trying to get an ETA after hours had passed. The driver arrived 15 minutes once he was FINALLY dispatched and stayed on the phone with me until he arrived. 4 hours and horrible customer service from dispatch. The driver should go where he is appreciated or start his own businesses. He was fantastic!

Didnt like the experience I had on a phone conversation

Timely, efficient, and professional service.

Great service on time. And very friendly

They did a excellent job.

Great price, polite, professional and prompt! 5 stars all around!

Great service and very helpful

Very good at his job. Extremely polite and happy to help. Would absolutely recommend.

He was fast I didn’t have to wait as long as I thought I would he was very professional and handled my car with care I would highly recommend if I need another tow

Down Right The Best Roadside service to use. They are punctual, professional, courteous, caring, great attitude. They respect the COVID 19 and thats valuable to me in the midst of our Nations Crisis. Hats off to you for a JOB WELL DONE!!!

Left my window down for days with storms and rain, rude, and the place is nasty (even for a wrecker yard).

The driver was helpful he was very patient wasnt exactly sure about where to drop but he did a great job

Ronnie was super nice and helpful! He made my day less stressful! Thank you again!

Legal car thieves!!..

Driver was friendly and did his job quickly.

First of a they charged me 350 just to get my personal belongings which is illegal thats so wrong I would not ever recommend this place

This is the best tow truck company in the metro area, my tow truck driver was Moe he was very helpful and professional and very courteous and kind.

Great service. Showed up within a hour and called once the vehicle made it to the shop. Would use again.

Even though the reason my car was there was not good the service was fast, efficient, friendly & professional. Thank u for all ur help

Tim was a blessing in disguise! Thank you Phillips Towing and Tim!

Came right away, had locked my keys in my car and was done in 3 minutes.

Chris was professional and fast! Love their service and will definitely use their service for any future needs.

They have excellent service and the driver was very courteous and helpful

They not professional and they rude