Good people. Rented a mobile storage unit. They were flexible on when to deliver it and pick it up. Saved me a lot of work of bringing things to a storage unit after my basement flooded. Thanks!

Easy going... regular people.

I generally don’t write negative reviews but the people who run this place are a special kind of incompetent. I rented a unit from them because I was impressed with the price but ended up having several problems with the management.Originally I rented the unit thinking I’d only need it for one month. I figured that they would call me to set up auto pay and eventually they did. I paid the outstanding balance and gave the property manager my debit card number so that I wouldn’t have to stress over it, and I updated my address to where I live now.Finally the time comes to clear it out so I rent a U-Haul and drive back to Massachusetts, only to find that they changed the lock on my unit. I called the business number in tears but it was answered by their after hours service who told me that the property owners aren’t there on Sunday so there was basically nothing I could do despite having been told that my unit was paid up and on a monthly withdrawal schedule.I ended up being able to get some things out because as it turns out the outdoor units are not very secure, but I couldn’t get everything out in one trip so I left some items that weren’t essential.Fast forward to today, when I receive a letter forwarded from my former address claiming that I owe them several months’ rent, a damage fee, and a trash removal fee because they *cleared out my unit*Their letter also accused me of “breaking into the unit knowing that you owe us money and just left trash” like I would call their answering service and complain about being wrongfully locked out of my unit if I was trying to get away undetected and thought I owed they money.The owner is a complete moron who can’t even keep his billing straight but will always have a defensive attitude when you call attention to it.God only knows what they threw out of my unit but the property owner is what truly belongs in the garbage.

The price is reasonable and the unit is clean and dry. The people who run the place are easy-going and efficient. I give a strong recommendation

Nice people and fair also helpful

They were very accommodating to my needs. I rented a pod and they gave me a brand new and sturdy unit that I kept using as an accessible storage for months.

Really bad service and attitude with this new management! They don’t post accurate hours of operations. On Saturday they are supposed to close at 5:45 and the woman decided that new hours would be til 2. Therefore, we wasted our trip me and money on a Uhaul. Additionally, we found both her phone and in person etiquette to be crass. There are better storage options in Northampton and we will be taking our business elsewhere!

I dont usually write google reviews but feel compelled to warn people about this place. Heres why 1) the WORST thing is that they had moths that destroyed a lot of my things. I told the manager this, and showed him the tiny holes all over my clothes and moth remnants on my clothes. He immediately got defensive and said they wouldnt pay for anything (I hadnt even asked them to) and made no clear commitment to treat the pest problem to get rid of the moths (just some mention that theyd have to look in to it which, considering the rest of the experiences I had with them, was not comforting.) The manager is rude, defensive, and makes a lot of mistakes. 2) I moved across country and called ahead to reserve a unit. I told them my arrival date (Monday, January 16), and when I got there on said date they said they gave the unit away, and why didnt I come on Friday? They didnt have any units left in the size I needed so I had to squeeze all of my stuff in to a smaller unit where it barely fit. They didnt apologize or seem to care that I had just driven across the country with a UHAUL and made a reservation that they did not honor 3) They were rude to me consistently. On one occasion, they had locked the door to the building where m unite was when I came by to get some things, and when I called to tell them it was locked, instead of coming to fix it, the guy said its not locked. we dont lock the door during the day. I got him to come to the building, and he stood by his truck and continued to argue with me that the door was indeed not locked-- without going to the door to check. When I pulled on the door with all of my weight in front of him and didnt open, he finally believed me and unlocked the door and then muttered something about how some one else must have locked it because they never lock the door during that time. He could have just opened it instead of arguing with me. 4) When I was moving things in, he kept hovering and telling us how and where to move things. He wasnt helping us, and he wasnt hired to help us, he just came and said oh you should put that thing there or make little comments that were unnecessary and none of his business. 5) When I asked to speak to someone above this person whose behavior I have detailed, both he and the front desk person said that they dont do that and if I had issues I could talk tot he manager, who is the person whose behavior I have written about here. Basically, I could talk to the very rude person about the mistakes he was making and the way he talked to me, but I couldnt talk to any one else. The only good thing I can say about them is that they gave me my deposit back, but Ive since spent much more than that amount trying to control the moth issue that they caused.This please is awful-- I wouldnt recommend it to any one.

Okay

Good price, the owners were friendly and polite every time Ive come.

Good people to work with and a great place to store your things!!!!!!!!!😀😀😀😀😀😀