Stay away from here especially as a Groupon user. Groupon has a serverly different rating than the Google reviews of this place.I received a Groupon as a Christmas last year and attempted to contact this location multiple times to schedule, didnt hear back until after the Groupon expired! But they wont honor the full value, you would have to pay the difference.This location seriously lacks communication skills to provide even the slightest bit of decent customer service. I dropped my car, was told that it should be done about 1-2pm. Mind you, I dropped off my car at 8am. At 4pm, still no communication from this place. I called 8 times and not a peep from anyone. I also texted twice, it took nearly an hour for someone to bother to tell me, sorry we couldnt get to your car today and will do it tomorrow. Atrocious customer service to not bother telling customers that a vehicle that they probably use for every day is being delayed!!! I understand there are labor shortages everywhere, it would have been less upsetting if someone had bothered to tell me so I can make arrangements to be out of a vehicle next day. Ill be contacting the Better Business Bureau.

I’ve been trying to make an appointment here for over a week (through the website, email, calling, texting) not ONCE have I gotten a response. Very unprofessional. Can’t wait to take my business elsewhere. Seems like this place is a joke anyway according to the reviews, so I guess this is a blessing in disguise :-)

No good hand carwash!!! The whole place smelled like weed!!! Took forever when no other customers there. They just run it through cheap carwash machine and wipe it down. When I went to pay they don’t do credit card. (Probably pocketing money since owner wasn’t there)Had to drive down the street to atm. I showed all the spots missed from cheap wipe down. Some young kid said because of creases in car couldn’t reach.Missed inside and out spots!!!Wouldn’t go back even if they paid me!!!!!

I would avoid this place at all costs. I think it is some sort of front as you never get in, they cancel due to staffing and they run some sort of scheme. AVOID AT ALL COSTS

We have been here several times and they fixed our car fast and cheaper than other places that we visited before. We fully recommend bringing your car here.

Been trying to get an appointment since. 3/1. Calling and calling and not getting an answer. Have left numerous messages with no call back. Went to the shop today. Was waiting 15 minutes with no contact. Tried calling again from the shop. One person inside heard the phone ring and just kept on working. Finally I stepped into the shop and asked if anyone was there to make an appointment. The answer I got was no.

Worst detailing job. The car wasnt thoroughly cleaned and the roof liner was ripped. The detailer started making excuses and blaming me that I had it ripped. Joe, the owner, promised to take care of it and completely ignored it. After I got his cellphone number, he kept telling me to call him later to discuss the issue. This place is completely unprofessional. I wouldnt recommend their service

Update: The owner reached out to me twice left a voicemail, in effort to try and assist with concerns from the last visit. We missed each other.2 weeks later...No, return call or reschedule to rectify concerns.I will be happy to allow this company to support me in the best way they can to update my ratings and give a BETTER review when they CALL back. They have to FOLLOW again up first.Thanks.

WARNING - UNTRUSTWORTHY AND SHADY BUSINESSI bought a used 2003 Acura TL with 107k mileage from the owner, Joe, only to find it had transmission problems after the purchase. Was told the car was in good condition and everything was working but the morning after the shift was stuck in park. Called Joe and he told me it’s because the shift had frozen after water got into the mechanism after detailing. This happened on Friday 1/22/2021.He promised to order the part from an Acura dealership and get it fixed on Monday. When Monday came around apparently the order was delayed and I was told to give them another day.On Tuesday, I was told that the dealership’s delivery truck had gotten into an accident and that I should wait another day. Joe was not picking up his phone at all either, I was only able to speak to their mechanic, Paul during this entire fiasco.Wednesday comes around and I call them in the morning and I’m told the new part had arrived and that their mechanics are working on it. Fantastic! I come and pick it up, happy that the issue had been resolved.Thursday morning I get up to check if the shift would still be frozen, and sure enough it was.Whatever you do, do not purchase vehicles or get any work done from this business. They are shady and not trustworthy. I’m not sure how such a dishonest business is still running after 15 years.

The most useless car wash and car detailing service ever - in the entire Chicagoland area! If you want your car to be scratched or dented, then you may want to try these unprofessional, unethical quacks! Keep away from them - these are a bunch of cheap, roadside car wash laborers trying to rip you off with their unprofessional, careless attitude and behavior! This is an absolutely worthless car wash service...

Obviously these guys don’t know the meaning of the word “detail”. Very disappointed!

Took me DAYS of calling to even make an appointment. Then the appointment was set for a month out which I understand with COVID and the amount of work that goes into details. But then they cancelled my appointment at 5:49 pm the day before my 8 am appointment. I called them, closed of course. Texted back to reschedule, they answered once saying it was car pretty and then when I asked to reschedule no response. Called FIVE times the next day with no answer. DO NOT USE THIS COMPANY.

This seems like a joke...no appointments for the next 10 weeks? Really...?The instructions to leave a voicemail dont really work if your mailbox is always full. You can text the number, but good luck getting an appointment before your Groupon expires!Unfortunately my experience was the same as others with my Groupon.My advice is to get a refund from Groupon. They will give you credit to use for any other Groupon.

Thats a waste of time wait and wait and still didnt get a car wash. And if you call nobody answered the phone

Do not waste your time calling this business. They will only cancel your service. Plus, the owner is mean and condescending and doesnt wear a mask.

I’m expecting a clean car detailed but when I picked up the car it looks like they do only regular car wash and the wheels of the car still dirty and the body still lots of spot and inside were not good like greasy. Going to a car hand wash is much better with much lesser money. If you are going to car pretty to do car detailing just go to a nice car hand wash it’s much much better. When we pointed out that needs to be clean instead of them cleaning it they handed the car me. Very unprofessional and pls pls don’t go to them. Highly NOT recommended.👎👎👎👎👎

Highly recommended!!!Joe the owner not only fixed my cars door at a very reasonable price he was also honest and professional. I was recommended to Joe by a friend and I am very happy with the quality of service performed and would definitely recommend Super Car Care to anyone looking to have body work done on their car or even have their car professionally detailed.

Extremely poor customer service. Awful time management. No one keeps you updated about the progress on your car. They do not call you when the car is ready (it is like they forget and wait for your call). Terrible customer service! Fair job! You can find way better places

They cancel your appointment for dealer car’s which provide more value.

Booked an appointment a month in advance, was never put in the books. Told it doesnt matter if I have an e-mail confirmation from the owner, I can reschedule or be done at 6pm or later when I was the first person in there and just one other women, no one else even there for their car drop off.Sucks, because I tip well. For another place close by with better prices, was taken right away, nicer lounge, so at least something good came out of it.

Poor experience, take your there at your own cost. The mechanics dont know what they are doing. And the owner doesnt care about the services customer receive...0 star

NO ONE EVER CALLS YOU BACK . NOT SURE HOW THEY ARE STILL IN BUSINESS

I have called them multiple times in a span of 2 years because I bought a voucher from Groupon for this place because it was so cheap. I traded it and bought it again for another year after it was about to expire for the first year. Every time I called them it would go to voicemail and I would leave a voicemail with info and they would never call me back. I finally just ended up trading it in for something else on Groupon, I will never try to go here again due to their horrible customer service, and will be telling my friends to do the same.

Had I seen these real reviews I wouldve never purchased the groupon deal. They tell you to call a number and leave a message and noone ever calls you back. I just want to get the service done before my groupon expires!!! I dont care how great the clean is at this point, if you cant respond to customers youre worthless!!!

The service is the worst out of all, whenever you schedule an appointment the day before the appointment they cancel it without even telling you and they do not respond to their calls or messages I hate this place!!

Do not trust.I made two car appointments 2 months ago.They gave me information about checking in time being between 8 and 9 AM- it would be first come, first serve.I live about 1 hour away so I asked what if I cannot make it.They said it is fine, your car just starts later and you pick it up later. So that was fine with me and I made the appointments.I arrived at 9:40 today and the guy told me I am late so he called a customer on the wait list and he cannot take my car. When I asked him why he didnt call me, he said he doesnt call people. But he does call people- the people on the wait list and NOT the one with the actual appointment.In my opinion, they should have just said YOU MUST BE HERE ON TIME.And the guy completely lacked a basic customer service skill set. Since they did not give clear information, they should have worked with me towards some sort of compromised solution. But instead I was completely blown off.Anyway I read most of the other reviews, I am glad I didnt go to them. For now they seem to have plenty of customers so they are fine with losing some here and there. But I wonder if that will always be the case...

I think they did a great job. I had no issues. The car looked fantastic. I’ll be using them again.

Seriously, Im a fair person and quite forgiving, but this place is not recommended. They receive cars from a dealership and they prioritize those cars (because I assume they value the relationship with large volume of cars that come in to be cleaned by the dealership). So it takes easily 5-6 hours of wait time. I only came here because of the groupon deal but their cleaning job is not as good as you would expect for the price paid. Go elsewhere, you will thank me later.

I feel as though I was swindled by this business. I purchased a detail from this business last year and have called them at least 4 times during their business hours, leaving detailed messages asking them to call back so that I may book an appointment to redeem a voucher I purchased. Unfortunately they never returned my call and never answer their phone. Why should they they already have my money. Dont make the mistake of patronizing this business.I am updating my review of this establishment as they proved themselves worthy of a better review based upon the work that was finally done. I was able to resolve my initial no response to VM by sending a txt msg. They are responsive to txt, but clearly not VM. The work that was completed was a good value purchase on Groupon and I might do it again since I have learned how to communicate with this outfit.

Friendly, good communication, and respectful. Coudnt have asked for a better job, full detail was on point. Definitely coming back again!

STAY AWAY!! For the past 2 weeks my wife and I have been trying to schedule detailing for our cars. We have called (and left messages) twice, and twice (each) tried contacting them through their Web siteand they have NEVER gotten back to us. Now we dont trust them to do the work properly and just want our money back. I would have given them less that 1 star if that had been an option

Communication is nearly impossible. The owner never picks up his cell phone. Never. There’s also no office phone to call. Unless one of the employees offers you their personal cell phone number you will never be able to contact them to check on the status of your car so unless you live close and can pop on over then you’re kind of out of luck.The actual detailing work is pretty great but it’ll take about a month to get an appointment and they’re constantly swamped. The employees are hard-working and do a great job.

I bought a deal on Groupon! I made the call, got a day and I did a drop off the night before. These people had my car for two days and didn’t even move it, they told me the first time we are short and if it’s ok tomorrow in the morning you can pick it up and it will be ready! I had already got a borrowed car from a friend so I couldn’t believe this was happening, I made a few calls got some friends to pick it up the next day but because they where busy the pick up now was in globe evening! NO, 3:30 pm and the car was still in the same place; nothing had happened. More excuses and we will get it ready by 6pm; my friend showed up at 6....guess what!? The car was never ever even looked at! So at this point we just take the car but obviously we give them a piece of mind!!! I don’t know but I don’t own two cars, I’m not rich and I surely have great friends but this business is not serious about customer service, they are rude and not responsible. And I am one of those customers who will go that extra mile with that great customer service!!! And more if it’s not! So thank you for the experience with you guys!

Great Service, I came in on time and had no issues. Great deal on Groupon and my car looks great! I’m really happy with the results and will be coming back!

Don’t waste your time here. They told me they would have my car done at the end of the day. Didn’t happen. They told me they would come down the road to pick me up from work, all I had to do was call. I called 4 times and sent a text. No answer. I had to pay for an Uber to get a ride there. When I arrived they apologized that they didn’t get to my car that day.What kind of a business says they will follow through on a customer, on two accounts, and then drops the ball on both? A badly run one.

Fantastic! How does this place have an ok rating when its fabulous?!? They got the blueberry stain out of my back seat which is amazing. It took awhile but worth it great price for them to make my car shine this much

Id give ZERO Stars to Car Pretty, but since it is not possible, i have to give 1 start.I took my car to Car Pretty recently and this is an absolute WASTE of Time and Money. First of all, it took forever to speak with someone to make an appointment. Finally, I was able to make an appoint for a week in advance. I call them a day before the appointment, to confirm the timing and the person (Tom) tells me that he doesnt even have my appointment. After going back and forth with Tom, he finally agrees. The car was dropped off a night before around 4pm as my appointment was at 8am next day. When it came time to pick up the Detailed car, it wasnt Detailed at all. I explained Tom and the owner Joe as to why I felt that the car wasn’t detailed; they wanted to try again so I left the car there for the second day and even after pointing out the previous unfinished job, they didnt do much. Once I came home with the car, my 8 year old child was able to point out a lot of many missed spots on the inside and the outside of the car that werent even touch by the detailer. The engine wasnt detailed either, nothing was done in the trunk. WASTE of TIME! CAR PRETTY IS A JOKE!

Fantastic! The guys are super friendly and welcoming. Not intimidating like a lot of car places. My car looked AMAZING when I picked it up. I felt like I was picking up a brand new car. Definitely recommend this place and Ill be going back for sure! Outstanding service!

What an absolute joke. Tried calling everyday for a week with no answer. I went in due to frustration and waited for 30 minutes before I talked to someone because no one was around. Left my number with an employee that wasn’t able to help me and the manager “Marko” would call me back. Nothing. My only guess is they’re a front for something else because they’re literally trying to avoid helping actual customers.

Took in my car and it came out better than when I received from the dealership!! Paint was glowing, interior was gleaming! You definitely need to call and schedule weeks in advance though.

Admittedly, I read a lot bad reviews right before the appointment I had scheduled 2 months before. I was concerned about what I’d get back but they did a fantastic job. It takes a lot more for someone like me to write a good review so likely just seeing an unbalanced view of reviews.

If I could give negative stars I would. I got a deal on Groupon and not only did they never respond to my emails and text the service at the front desk was horrible. I have been trying to make an appointment for a month now and I finally decided to come to the shop. No one was at the desk and they employees were smoking in the back as they were cleaning. I would advise not to waste your money or time. -5💥

I brought my SUV in just before my 9:00 A.M. appointment, was assured it would take only 3 hours. Well, 12:00 P.M. came & went without a phone call that my SUV was finished. I ended up calling them around 1:30, just to get a recording that the number I dialed is not available at this time. OK. Called back around 2:30 P.M. & the other guy said they were just finishing it up.Picked it up around 4:00 P.M. I went over the SUV & noticed some of the stains were still there on the carpets, how about treating 2 xs. I slid my hand underneath each of the 5 doors & filth came off on my hands. The windows were not all clean, streaks & spots. They gave me an opportunity to spot clean the car, which was very good business. I declined the offer.To sum it all up I was frustrated. I give them credit for them having this business, its a really busy shop. My suggestion is try it out, dont have high expectations, most important use a coupon.

These people do not know the first thing about customer service. They may do a OK job at “detailing”.I highly suggest you save your money and go elsewhere

I bought a living social deal without knowing anything about that place and I was super disappointed. My first sign of trouble was when I went in the bathroom and thought I was at a truck stop it was so filthy. It was not what I wanted to see at a place where I was going to get something cleaned!! One guy washed my car in about five minutes, Im pretty sure a $45 car wash should have taken a little longer then that. Luckily I only paid $20, but this job wasnt even worth $20, I could have done it myself.

Wish I had read the reviews before purchasing a Groupon. The so called interior detailing was no better than what I get at a deluxe car wash where they wipe down the interior and wash the windows. Crevices and corners were untouched. The car was there for 8 hours yet my mats were soaking wet and inside the car. I had to take them out when I got home so they could dry off and under the mats could dry out. Evidently no one lifted up the front middle jump seat because the gunk from a spilled beverage was still stuck to the leather. Fingerprints and misc. spots were still visible on the interior ceiling. It was never cleaned. There is no carpeting in my vehicle so that was even less work however I was still charged the extra $25 for an SUV. They did say I could bring the vehicle back if I wasnt satisfied which I did for the dirty spots on the ceiling. Im so sorry I did. I now have a ring around each spot that was sprayed with the chemical used. It looks worse than the fingerprint spots and I dont know how to get rid of these rings. So between the $50 Groupon, the extra $25 and the tip, I paid $85 for the same amount of cleaning I get elsewhere for $18 but its really worse because now I have to spend time online researching how to get rid of water (or whatever) rings on material to fix the ceiling of my car. I will never go back for fear they will make the ceiling situation worse. I dont know who these people are that give them good reviews, relatives maybe? friends? themselves? If you still decide to patronize this establishment and youre not satisfied, remember I told you so.

It is not wow, I got an offer for $75.00 instead of $150.00 for full car detailing, inside, out side and engine. If I paid more I would be sorry for that. it does not deserve even the $75.00when I went to take the car back I found some spots still there in the cup holders and on other spaces on the vinyl and there was a spot on the roof inside the car, I told them it is not done well, they came and did it and it was removed, so why after 4 hours leaving them the car they did not do a good job the first place, also the floor was not fully cleaned and the place by the spare tire they did not even touch it, I had to go home and vacuum it again.The engine was not fully cleaned as they promised that they use degreaser to remove the oil spots on the engine and the grease but they did not do it, I had to clean it my self, there was small leafs and dust still on the engine, the only thing they did they cleaned the black plastic surfaces under the hood and made it shiny which is easy job.The only good thing was the outside which I can do that and wash it for $3.00 in a car wash.I was not satisfied at all and I would not recommend it.

Always do a great job.

These guys has a magic. My dull looking Nissan Altima car became really pretty and for the first time am looking my car this much gorgeous.I would say that my car was in a very worst condition but after service When i get into the car i can feel the freshness.Worth every penny spent here.My car is now ready for the show and am 100% satisfied.Thank you guys you are best of the best.If you really love your car, better go here! :)

Made an appointment 3 months in advance. A night before the date, they called and canceled it. I lost wage from my job as I had taken time off from work to get my car detailed. They dont call back, answer phones or check emails. They are here just to make money. They do not know the meaning of customer service. Would not recommend to anyone. There are many options, just have to explore. Too bad, I could not give them half a star.

My car looks brand new after complete detailing. Joe and his team are the best.

Love it...definitely recommend. my car was embarrassingly dirty..they left it like new!!!

The review is not for the quality of work, but their commitment to stick to the appointment. I booked a car service which is due today. The appointment was made three months ago. I had to cancel my other appointments for this. Last night I get a text saying due to over scheduling we are cancelling your appointment. This is the worst customer service than an airline company. Even before they had to prove their worth in their job their reputation with managing appointments preceded them. I bought groupoG coupons else I will never come here. Their response time is usually three days to a week via text. Wow. How are you still in business with this poor management.

Dont buy from groupon or go to them either as theyll give you a date for 3 months and cancel it a day before. They dont do a good job cleaning and when you try to call them they wont answer. I urge everybody to stay away from them as there are a lot of car detailing places out there which can give you better service and committment.

These guys dont do anything special. Its a very basic detail which is fine but dont have any kind of expectation above 2 star service. If you can get a deal its not too bad but dont ever pay full price for this level of service. Oh and it will take all day (6-8 hours) so dont believe them if they say any less.

Horrendous job. I will not come back here and I will not recommend any of my friends use this place. Bought the complete auto detail, a full detailing inside and out. What I got was simply just a wash and a once over with some type of polish solution that made everything look shiny. There was certainly no detailing done. Or vacuuming. Every spot inside the car that wasnt easy to reach was still dirty. I took a napkin and wiped the dirt from around the mirrors and dials on the dashboard. The wheels were still dirty too. I had to get a wet rag and clean the interior of the car and the wheels myself when I got home. I also had to vacuum. I would have taken it back in and told them to finish the job they promised on their website but Ive already wasted enough time. They told me the detailing would take 3-4 hours. It took 6 hours. I dont know what they were doing to my car for 6 hours but they certainly werent detailing it.

Great, honest service, and affordable prices!

The worst experience! This company is a SCAM! Brought a Groupon and they redeemed it before even doing the work. I went to pick my car up after not hearing from Car Pretty and my car was not done. They handed me my keys and said get your money back from Groupon. Do not, I repeat do not use Car Pretty!

I wish I could give negative rating. Staff is horrible and service is bad. I wont recommend anyone to go to this place for detailing.

Yes. it is in a little strip mall on the outskirts of Northbrook. I planned ahead and had to take a taxi to the Northbrook Train for work, but it was well worth it.Interior has not been done since I bought it, and a lot of traffic has gone on in that car.They did an excellent job.I have had to wait 3-4 hours, for exterior detail alone near city.This place was well worth the planning.

Very bad experience. Had to come twice to get my car cleaned still they were not able to get the job done. Gave them a month to make it right. Still they disappointed me. Not professional and bad in business.

Bought full detail from these guys, and had to go vacuum and clean the car after them. Every piece of plastic and leather looks better after using some basic solutions. Not sure what they really did, but it was an average car wash, not full detail for 150 dollars.Will never come back or suggest this place to anyone!

Arrived at 8am for an appointment that was confirmed yesterday. Its 9am and they just opened...

BEWARE! Purchased the Groupon for Car Pretty one month ago. I have called over twenty times to make an appointment. Not once have they answered the phone. It goes into voicemail. Three times I left Vmail with contact info and have never received a call back. I went online and found a place to email them for an appointment, did that twice and again, no response. If a business never answers their phone and does not respond to voice or email in a timely manner then they do not deserve my money. Have contacted Groupon for refund. STAY AWAY FROM THIS ONE!

I wish I can give 0 star. I booked three months ahead and they confirmed my appointment. Then one day before my appointment date, they sent a text saying they overschedueld and need to reschedule. Are you kidding me?? I booked and confirmed three months ago! They never answer your phone call, they would only text you after a coupon days you texted them.Worst customer service ever!!

Please pay your creditors......Namely me.....Its so easy and then Im gone.

Ill only give them one star because well I can’t give it less than that and the quality was alright not the best, The customer service of staff/ management needs improvement and it takes months before you can get an appointment. My first encounter with the staff was horrible. I came into the establishment and was ignored by the staff when they clearly saw me standing at the front desk. When I was tired of waiting for 15 minutes I walked to the opening of the gargage and ask for assistance in which I was still ignored ...as if I didn’t just ask a question. So now quite annoyed I asked the staff again but this tiime in a louder tone and instead I asked for the manager. His response was “what?! I don’t know!”. I was taken back by how rude the staff was. And I responded “well can someone help me ? How can you not know where your manager is?” And he continues to clean and ignore me. Now beyond upset I go back inside and continue to ring the doorbell and call the company number but received no response. Five minutes later the manger walks in and I was on my way.My second encounter was due to the fact that my cleaning was schedule on Saturday but I was leaving on a flight Friday evening for a family emergency so I tried to text/call the number they provided to ask if I could drop off my car Friday afternoon. I tried to reach them 3 days prior and didn’t receive a response. I called, left voice messages and my partner even tried to call and no answer for three days. Finally my partner and I decided to just drive 40 minutes to the company to speak to someone. Again no one was present to assist. However, 5 minutes later the manager comes in and was able to assist. My partner explained that we had to drive 40 minutes up here because no one answered the phone. In return the manager, inappropriately attempts to flirt with my partner by making sexual remarks. I was beyond fed up and honestly ready to cancel the service and demand a refund but I remained silent and patient as my partner asked me to prior to our arrival. Upon leaving the manager stop my partner as she was driving off the lot to ask if her and I were a couple and after she confirmed yes. He again inappropriately told her that we should come back to “hang out” with him. I couldn’t believe how unprofessional this business was.If my partner did not buy me the service as a gift I wouldn’t even delt with the company at all. I recommend finding a different service as even though the quality is alright it’s not worth the issues or your money.

Could not get a date scheduled prior to the expiration of my Groupon. Cant actually speak with anyone. Only options are drop off the car at 8am. Who do they think they are?

Purchased this deal via Groupon. Not as detailed as other ones that I have been to. Especially on the trunk and door jambs.

This place sucks! I would never go back here even if they paid me. Also, i would rate them 0 stars if i could. How can you even make an appointment somewhere when they never even answer the dam phone. Good luck to anyone that ever finds themselves at this god awful place they call a business.

This place is a scam. Groupon reviews are fake. Do not go here! The detail clean I got from here cleaned less the $12 hand carwash I get normally, I will be reporting this place to the better business bureau.

I have had the same lousy experience that others have written. I have called & left messages & no one returned my call. I guess I am the lucky one as they have not damaged my car as they have done to others!

I called 6 times and no one picked up so I left messages with my name and number and no one ever called back. I finally got a hold of someone and they said Id have to come in to make an appointment. I went in and one of the guys said I cant make an appointment when the manager isnt there. So I asked when hell be there and he shrugged his shoulders. I asked if I could leave my name and number so he can call me when he gets in but I never got a call. Ive driven 30 minutes out of my way 5 times now and conveniently the managers never there. Dont waste your money on the Groupon like I did.

Great Service and wonderful staff...they take their time but get the job done pretty well. Definitely recommed it.

What a Groupon joke. I purchased in May said they were full till October. I get a cancellation TXT message promising someone will reschedule. Never happened. Nobody answers the phone and their mailbox is always full. After 10 attempts calling I asked Groupon for a refund. Then Groupon proceeds to Funny thing is that Groupon is still selling a the Car Pretty vouchers. Dont do it.

Very nice price for SUV -- the owner was great guy and hooked me up. Busy day and took only about 15-20 minutes. Overall good job.

Wonderful service, honest and professional. The best auto shop I have ever been to.

I have used them many times. their detailing is great. The only draw back is they rarely answer their phone so I end up driving over their to talk to them.. It drove me nuts, BUT, I wait for the groupon price which is unbeatable. And they have it written in it, that if you detail your car every three months, you get the same price as your groupon price. I am messy, and I carry a lot of stuff in my car, so for me its a perfect deal!.

Stopped by because I had a leaking tire not knowing if they could help me. Guy at front told me that he could check out in a few minutes when he finished up something he was doing. Ok cool. Half hour later and after walking by me multiple times as I sat outside in the heat, I decided to leave. I was never acknowledged in that half hr nor was I given any update or indication of when and if they could help me. Meanwhile 2 or 3 ppl came in after and we’re immediately helped. I was also contemplating leaving car there for wash and detail but they lost that business too. I wouldn’t recommend this place if you are looking for professional, timely service.

Quick, affordable n friendly.

They did a great job detailing my car. Great customer service too!

Did a good job on my detailing

Bought a grupon from them. They did a very poor job. Detailed cleaning took them an h not 4h as it was supposed to!!! The carpets were dirty, didnt touch the trunk. Stay away!

First, good luck making a reservation since they never answer their phone or return messages. Once you get ahold of them you will need to wait about 1-2 months for an open appointment. I dropped my car off at 9am (my appointment time) and went to pick it up at 5pm since I hadnt heard from them and they didnt answer their phone any of the 7 times I called. I arrived to see my car still sitting in the parking lot and went to ask why they never started my car. He said it would be done soon. They closed at 6 so I knew it would be a rushed job and I had somewhere to be so I had to pick it up with my extra key later at night after they were closed. When I got my car there were water spots on the mirrors and windows, the carpets still had marks on them that should have been out, there was wax stuck on my car that I had to scrape off, and they never replaced my floor mats so I had to pick them up the next weekend. Overall, it was a terrible experience and I will never use car pretty again. The groupon looks appealing but paying a little bit extra for a good job somewhere else is worth it to avoid this place.

6 hours for a detail!!!!!! The reservation system means nothing. I had a groupon that expired on the 15th. They were nice enough to extend it because they had no appointments before that date. I called mid April and there was nothing available until May 29th. They told me. Drop the car off at 9. I was there at 8:45 am. Asked the guy how long it would take to where he replied about 4-5 hours. Waited til 1 and inquired on the time. A worker told me they just started. Itll be about 2 hours. What!!!!! Then it was a rushed 2 hour job. Got the car. Had to point out Chrome exhaust tops were dirty parts of windshield dirty. Rims partially dirty. Will not go back

Horrible made an appointment April 1st 2017 they texted me today (for the appointment for may 17th) cancelling it after I paid. And Groupon wont refund me.. Who waits 2 months for a car wash?? Id rate 0 if I could

First time I bought the Groupon for Car Pretty in May 2014. Bought two for both cars I own. Everything went well and I was fully satisfied. It was a little tough to make a schedule, but not big deal – something within a week. I decided to buy it again this year for the same. Big mistake. First, good luck making a reservation since they never answer their phone or return messages. I left about 3-4 messages before someone called back. Scheduling on their website does not work at all. Once you get ahold of them, you will need to wait about 2 months for an open appointment. I called 7/10 and next available spot was on 09/08. There is an additional surcharge of $25 for minivans and SUVs. My recommendation – try to make an appointment before you buy the coupon/Groupon. On the other hand, look somewhere else.

Called me 30 min until install and cancelled try to make another appointment no answer goes to voicemail

DO NOT GO TO THIS PLACE!!! I bought a groupon for a full car detail to this place back in January for a late christmas gift to myself. I called in february to set up an appointment and after multiple times of calling this place (because they never answered or returned phone calls) the earliest appointment they had available was at the end of June. Once I brought my car to them I thought this was going to be great but man was I WRONG! I have a honda CRV (the ones with the black plastic all around, on my handles and on the bumpers) they DESTROYED my black by using clay and then putting wax on it, all after I told them to make sure they treat the black appropriately and they assured me they would. Not only did they destroy all of the black plastic on my car they make the car look all beautiful with whatever they use but the second it gets wet there horrible work starts to show through. I had clay bar residue ALL over my car along with wax in chunks stuck to EVERYTHING. My windshield, windows, bumper. My car looked like a filthy mess after they worked on it to the point I had to go to another detail place to get it looking at least half way decent. However my black plastic will always look horrible due to there so called detail job because you cant fix it, you can only mask it temporarily. The inside wasnt all it is cracked up to be either, but I wont even bother to go into that. Also, you are required to drop your car off at 8am and they tell you it will be done by 2-3. Once 3 oclock rolled around I called to see if my car was done and no one picked up the phone, and after multiple phone calls i decided to just head over there. Once i got there my car was still being worked on and they said it was going to be done in another hour and a half and they would call when it was finished. So i waited and waited for a call. It started to approach closing time and I called yet again to try to find out about my car and they never picked up. I decided to head back over there right before closing time and the men stated that it was a good thing I was able to get here before they closed when NO ONE called me! My car was going to be stuck in there parking lot over night because of a lack of communication on THEIR end! IF YOU WANT A HORRIBLE EXPERIENCE then by all means please come here, however if you want a good car detailing you are better spending your money elsewhere! And if you ever want to try to complain or get them to fix their crappy job they did, be aware they will not answer their phones and when they do they hang up after saying they will call you back and they never will!

I went there to get my car cleaned out and I left with several components in my car either broken or missing. My manual car lock tab is broken in half, the seatbelt holder/adjuster that is attached to the seat is also broken, and I have 1 missing floor mat for my backseat. I asked what they could do for me to compensate for this but they just shrugged it off. Dont go there, even if you have a Groupon for it.

Don’t know about their services, but the guy over phone was really arrogant and rude.

HORRIBLE HORRIBLE HORRIBLE. Absolute do not use this. They will cheat you and may possibly damage your car. They will not respond to your Groupon voucher to get you an appointment.

Horrible experience!The owner (Joe) promised to make my car look like new, but when I got it back it was so messed up that I had to take it to a real body repair shop where they told me it would cost $5,900 to repair all the damage Joe did to my car! There are paint drips all down the sides that must now be sanded down to the bondo, and overspray on just about everything. They tried to repair my bumper with bondo... on plastic! I cracked and fell off only days after bringing the car home.He kept blowing me off for nearly 3 months and eventually just refused to repair the damages.I believe he is a con artist and should be behind bars!

Lier! I text them on September 3th, they said it not available until November 15

I bought complete car cleaning deal from groupon, and ended up canceling it. Every time i called there was only answering machine playing. Its like nobody works there at the desk. I will not recommend going there. Specially if you cannot get a hold of anyone to schedule an appointment.

STAY FAR AWAY FROM THESE CROOKS !!!

Dirty place....They do very very poor job !!!Please do not trust your car to them

Its ok, but they seem to do everything at the last moment..did a ok job!

No body is picking up phone call or returning a voicemail . I brought a Groupon and I wanted an appointment but just not able to contact them

They totaled my 1996 Toyota camry