Awesome the guys and girls always helpful did my Dodge Ram 2500 brakes all around calipers ceramic pads and rotors had all delivered to the Norwich store Bill and everyone and returned the caliper cores had the credit in 12 hrs,Thanks to all U need service keep them in business!

They were very helpful and making sure I got what I needed

I really enjoy my experience at Advance Auto they were very professional very polite and very helpful I would recommend them to anybody

Great place for parts the customer service is great those guys exchanged a part that I didnt buy in the store when they didnt have to and saved me a trip yeah daved me a trip awesome awesome place. Bill is your guy to ask for parts hes a good guy

Almost always have what you need, good knowledge of parts and issues

Always helpful, and had a part i couldnt even find on line

I went to advanced auto yesterday and asked one of the representatives to come out to view my vehicle to ensure that I get the correct part, however, the representative asked me to wait until his coworker get back up front because he went to get a part for a customer so I waited about 10 minutes. When the other representative got back I figured that maybe I should ask him since the original one I asked was now answering a call. The one I asked appeared very lazy and stated that he was sorry that we cant do that at the time. The first advanced auto ever. Norwich advanced auto is definitely on another planet I responded by saying ok well Ill go to OReillys up the street. His response was ok. Lazy guy.He had a different color shirt on mightve been a lazy manager.

Excellent customer service and experienced sales staff!

Advance Auto Parts ALWAYS has the Parts I need, In Stock! I have been going to Advance, for all of my AutonParts needs, for the last Decade, & I dont intend to change, now! A SOLID 2 Thumbs-Up, Advance Team! 👍🏻👍🏻

Unfortunately the store is fully closed, but the location was not marked so. Led to a wasted visit, some frustration, and some business lost to the NAPA 1 mile away!

I will never return here again. Tried to return a product a couple weeks after the 90 day return policy and they wouldnt accept it while there is a global pandemic where everything is shut down!!!! Never shopped for car parts anywhere else now they lost a lifelong customer!!

Friendly & helpful

I asked someone to help me find some wipers he stopped looked at me and look like he had seen a spaceship just land his eyes with cherry red and I told her forget it you look spaced-out so I left I understood I didnt have a mess but he could have said something not stare at me like Im a ghost

Good service. Ordered the part I needed. Nice people.

Breast place to get parts and parts come in fast

Very helpful and kind and help me find the parts that I needed for my vehicle theyre always on top and on their game even out coming out and checking to see what I needed for a part a very grateful that I got to meet these guys and hope to see them again

Very helpful and nice staff. Usually have what we need.

Poor Customer Service, Jaqueline, Steve, Leslie, were all present. I went in to get some caps for tire valves, Steve wasn’t present until later, But, The ladies were, Apparently it took both employees to look up a part, I politely excused myself and asked what section could I find the caps in, Jaqueline responded and pointed, Ok.. I went back to front to purchase, After about what felt like ten minutes of waiting, both ladies walked back up from back and went straight to computer, not even acknowledging the fact I had been waiting to be checked out, Steve walks in with a white gentleman who seemed to be getting serviced, whom btw was in observance of their actions, I stated this cause he politely said excuse me, and apologize because he was rung out first, Steve only informed me that someone would be right with me, But he instead went and found whatever the man wanted and rung him first, I thought it was rude on All staff behavior because obviously I was standing and awaiting to be helped and it took for an outsider to be observance of their behavior and apologize to me, I stated to the customer, well at least your sorry but I truly don’t think AAP employees even realize their attitude or actions in what just occurred, That’s how much they mist get away with this, Cause to them they didn’t realize or thought this kind of behavior would go unnoticed ...Customer Service should be priority and not overlooked. I will not be returning to this location because of this. Do better or give a training on Customer Service and how to acknowledge and treat others, So very rude.

Temporarily closed despite location being marked as open. Wasted a trip, do not come!

Great that they open so early (7:30) every other auto parts store in the area doesnt open till 9

The sign on the front of their door demands that you were a face mask or you cant come in. So I go back out to my car to find a mask, put it on, and come back in just to find that not a single one of the employees are wearing a mask. then as Im leaving theyre all outside standing within six feet of each other with no masks, chatting it up and smoking.

Excellent customer service! Got what I needed the FIRST time. Thats something Ill never be able to say about the other auto parts stores.

Of all the chain places next to each other in Westerly, I find myself going here. They installed a battery for me for free. Not everyone will do that. I also like Napa and Auto Zone, but usually I tend to go to Advanced.

Very friendly staff. The gentleman behind the counter and explain to me how I could save money by buying a different type of part. Bought a different part works great save money thats awesome he even went out to the car to make sure what model I had

Wonderful staff and well kept building and interior. Excellent membership program and a convenient online order - pick up in-store option makes it quick to shop. However, it is often understaffed and lines are almost constant here - it takes 20 minutes to check out in what shouldve been 5.

I purchased an alternator at the Norwich, CT store last week and installed it. The first time I turned on my headlights the charge or battery light came on. I then called the store to make sure they would have a new one on hand and they were nice enough to at least do that. When I went to the store with the part and my receipt I was told it had to fail their test for them to replace it. I dont think they put a load on it when they test it because they said it was good. I checked it with a voltmeter myself on the car and the voltage drops out when there is a load like the headlights on it. I also checked the belt tension. I had to show them a video of my charge light on and then settle for a lesser 90 day warranty for them to exchange it. I installed the second one and viola....problem solved. I have installed at least 50 alternators in my day and have never had a problem like this. I will never buy a major part at Advanced again. The only redeeming quality was their staff who did what they could while bound by company policy.

I gave 1 star so I could make sure this is seen.....this advanced auto is by far the slowest ever. And common sense is completely lacking here as well. I just left there after picking up rotors that I paid for online. During my almost 45 minute wait. I watched a line form, 1 person leave, and 1 person take a call that lasted almost 20 minutes and the person on the other end didnt even buy anything all while the young lady employee is trying to get through the line by herself and failing at it. Every time I call advanced I get put on hold......wondering what made the person who called tonight so damn special when they were quite busy.

Awesome help.

We discovered that a three year warranty on a battery was void, since a replacement was accepted after the battery wouldnt hold a charge. The replacement battery only has a ninety day warranty. Each battery couldnt hold a charge after less than a year.

They are very helpful. They ran computer test for free to diagnose my vehicle! I was pleased, thank you!

They can use more employees to get people out of there faster

This place rocks the girls there really no there stuff wouldnt go to any other advance store hands down the best an sue an tiff are awesome at what they do 🤩😊

Intelligent group of individuals...all customer service oriented... everyone went out of their way to assist me in fixing my seatbelt for the power chair

Employees always helpful

Decent selection, good customer service.

We found our parts here cheaper than anywhere else. Friendly service

The man that helped me purchase and then install a new battery was awesome. First Class people and service!

Very helpful, good prices, friendly service

Needed spray to undercoat my old vehicle which worked out nicely

This place usually has a good selection of parts in stock. The staff is usually very helpful and knowledgeable. They are usually understaffed though which means long waits.

Very good quality parts, even stire brand fluids etc. Are good! Reasonable prices, and down to earth service!

The food and the service are excellent. The prices are very good for the portions served.

Sure the wait times can suck, but its worth the wait. Their customer service is awesome, very friendly, and informative.

Knowledgeable staff.

Good service and good prices

Reasonable prices, but not favorable toward female customers

Great customer service and expert advice in choosing correct quality products

Typical advance Auto, some people are good, some are not.

This is a store staffed with consistently helpful and knowledgeable folks. Good inventory of things I look for (maintenance items, small upgrades like LED lighting, mats).

Great auto place to find whats needed

If you don’t have the time to order a part online and you live in this area your selections are: Here, O’Reily’s, Autozone, and Napa. I have been to all except Napa so I can’t speak to them. However, I strongly suggest Advanced Auto Parts. The staff is friendly and helpful. Most staff are prior mechanics and know what they are talking about. The part selection is great— they have up-to-date higher quality parts for the same price (if not cheaper) than alternatives (except I can’t say for sure about Napa). This store is also decent sized with plenty of parking available.

Excellent service, we visited late Sunday evening and received superb help for how late in the evening.

Good prices for automotive parts one of the few that are reasonably priced

Customer service was great very helpful and friendly

Hard working people, just double check everything especially the online order pickup

One of their employees Roberto I think told someone who was just asking if he was gonna move told him go f@#k your mother, is that how your employees talk to people who was not even a customer. I will never do business there again if thats how they treat people. Roberto or whatever should be fired! BACIARE IL MIO CULO!!!!

Helpful friendly staff keeps me coming back

Prices have been going up, service is questionable as always. Buying online and picking up in store makes things easier

Not my go to parts store. But itll do. Prices are comparable to auto zone and napa.

Employees are also really kind and funny. If they cant help they make suggestions, which as a single woman doing these things for herself is truly helpful.

The staff is friendly and the female didnt get her name but she checked my battery for me and assisted me in purchasing the best battery and even installed it I wanna say Thank You again for helping me out today

I have always had great service here and they have a wealth of knowledge about what I needed. Lots of parts in stock.

These guys work really hard to find the right part at a good price and take their time. They wont sell you any old part just to make a sale.

Just your average Auto store but I didnt appreciate the clerk stood there and had a long conversation in Spanish with another gentleman as waited with merchandise in hand . You never know who can understand you so be nice

Like any other parts store they mess up now n again but the prices are good.

Professional staff, very helpful.

The waiting lines are long and when you get to the counter the employees arent that experienced in the field

Very helpful customer service

Best place for parts and friendly employees

They sell auto parts, thats why I like it

Dear Advanced Auto IT Dept...set each workstation so they can print to any printer...then train employees. Frustrating for customers, very frustrating for employees. Ive seen it at so many stores. Ended up leaving without slip on too many occasions too.

Always very helpful staff

Friendly and helpful staff.

Very friendly and helpful.

Very nice people.

Hop you dont need help with anything for the girl for the most part cant help you for they know nothing about cars.

Bought a rebuilt starter that turned out to be bad and a month later needed a new flex plate!

Good store, knowledgeable employees

Wont help customers changing anything, even disabled individuals

Cool people

Helpful friendly

Great service

They have the parts you need

Usually has what I am looking for.

Auto parts nuff said

Under new management

Good prices

Good service

Nothing was correct

Good

Friendly staff

Quality parts

Regular service

Its good.

Good place