Stay away from them.I called twice + email and they give me MSRP, and say they are able to give me some discount if I visit their store.I called twice about the availability of the car. And there will be no market up.Then I drove about 1 hour from the South Bay Area and then guess what:1. The car is not available. First come first serve, and you can’t order it2. All car has market up, for a 30k cross trek, the market up is 10k+Don’t be cheated by their website and sweet phone specialists and don’t trust any promise of them.

We purchased a vehicle here a couple weeks ago and it was extremely smooth and fast. It was our first time buying a new car so we were nervous, but the team walked us through the whole process and took care of us. Ask for Derick, he was super helpful. He was so laid back, zero pressure, got us the best deal he could find, and didn’t haggle us at all. 10/10 would buy a car from him again.

Richard is a great guy to work with. He is kind and helpful and worked to get me the lease price I needed. A very positive experience.

I was in the market for a new car and the Subaru in my area did not have the car I wanted. Commence operation FIND MY CAR! I knew what I wanted and was determined to find it at a fair and competitive price. I found what I wanted at Downtown Subaru of Oakland and was in communication with Marlon, who gave me all the details I wanted to know and worked with me on finding the car of my dreams! Although I knew what I wanted, I still wanted to test drive it. I called on a Saturday and set up an appointment. Sunday morning I drove up to Oakland from the Fresno area. When I arrived, I was greeted at the front with a friendly smile. It wasnt long before Kevin Hong assisted us, verified exactly what I was looking for, and took us around for a test drive. He was very friendly and easy to work with!Thank you so much to Marlon and Kevin for helping me get into the car I wanted and for making my first New Car buying experience a great one! I cant begin to express how much I love my new Crosstrek!

Terrible sales department. Didnt have any of the sticker prices shown, super shady. Extremely rude and pushy will yell at you if you question any of the extra prices they try to add on. Dont shop with them AT ALL

Richard did a wonderful job. He was patient, person-oriented, and very accommodating. Amazing service from him and the staff. Highly recommend this particular location for your next vehicle. Thank you again.

We had an amazing experience buying our very first Subaru from Kevin. It has been my dream car since forever and I finally get to own one. Thank you Kevin for making this an amazing experience to remember. Hope you have the best of luck in your future fishing trips!

My wife and I came down to Oakland Toyota to purchase a Camry SE nightshade, the salesman Richard Polk worked with us and helped us purchase the vehicle.I can’t say enough good things about Richard, he was professional, courteous, helpful, understanding, easy to talk to. This place was very busy, and Richard was calm and politely through the whole deal.I would come back and work with Richard again.

We drove 180 miles to buy our Crosstrek. One word TERRY. Terry R. is a super nice guy. No pressure sales tactics. Very knowledgeable. Makes you feel at easy and lets you calmly look and decide. Never felt like I had to have my guard up like you typically do when dealing with a car salesman. Ask for Terry Rowan. You wont be sorry.

Richard Polk is your guy! He was knowledgeable, helpful and easy going. He wasnt pushy at all. Our first time to this dealership and we have zero complaints. Its not your typical car lot. There arent many cars to see directly on the lot near the dealership entrance. Just a handful. We test drove a 2021 outback but we didnt want the color. We drove to another location where the cars are kept and we were able to find the color we did want. We drove back to the dealership and made a deal. It was quick and painless. Joshua Sirof in finance was awesome too. This was the easiest car dealership transaction ever; from beginning to end. I would recommend giving them your business and go see Richard.Thanks again for all your help

I dont usually leave reviews unless they are well deserved. I was helped by Kevin Hong to purchase my dream Subaru. I have been to many dealerships to be met by commission hungry sales men. This location had extremely nice staff. Kevin especially made it clear that he wanted to spend the extra time to answer any questions or concerns I had before making the decision to purchase! I highly recommend you ask for Kevin if you want an experience like buying from a close family member. Kevin made me feel comfortable with absolute no pressure to purchase and went the extra mile. 5/5 customer service! Highly recommended!

I had a smooth and seamless experience at Downtown Subaru. Kevin in Sales helped me find a great deal that worked for me on short notice. he and the other staff were friendly throughout and fun to talk to. Thanks for a great car buying experience.

I came to Downtown Subaru today and met Jeff he showed me my new White crosstrek. I am so excitedThank you Downtown

Terry is the man! I came in looking for a new car to replace my totaled Hyundai Sonata and he listened to my needs and advocated for a better deal on my behalf. The plus was that he was really good with my baby boy that was running around the dealership. Definitely recommend shopping with Downtown Subaru.

If you like obnoxious dealer mark ups and deceptive business practices then this is the dealership for you. Otherwise stay away because there are far too many other car dealerships that aren’t blatantly trying to rip you off.$15k dealership mark-up on a $40k vehicle!? Come on…

Worked with Richard to purchase my first car. He was thoughtful, honest, and overall great to work with. Would recommend Subaru of Downtown Oakland and specifically Richard to anyone!

Very helpful and quick service. Walked in, maybe waited 5 minutes to see someone, got all the info I wanted about the car I was interested and was ready for a test drive about 10 minutes later. Very pleasant experience.

Jeff Wiest was my sale rep and he was very helpful. He listened to all my requests and answered all my questions. He was also very quick to get everything taken care of which helped me with me busy schedule

Richard Polk was our salesman and could not have been more helpful! My dad and I really hit it off with him and he really made us feel like we were friends of his! Super friendly and engaging and seemed like he genuinely loved talking to us and hanging out. Super passionate about what he does and it was just a pleasure being around him! He was also super knowledgeable on the car and helped us out with whatever questions we had. It was my first full dealership experience, and i gotta say Richard really set the bar high! i really think that other dealers can learn a lot from the way Richard works! Thanks again man!

I had a great experience at Subaru of Oakland. Found the exact car I wanted at a great price and with excellent customer service. Ask for Jeff -- he is great and he made the process extremely smooth. The process was stress free and pleasant. Jeff was very thorough and knowledgeable. This was the easiest dealership I have worked with because of him. I was in and out in 2 hours. I highly recommend this dealership.

Thank you Richard Polk for taking care of my daughter so well. You were an awesome sales associate and we felt fully taken care of. My daughter got the car she wanted at a price she could afford. you kept us informed all through the process. Thank you again, Russ

Do Not Go Here!! They draw you to the dealership by saying they have certain cars in stock and they when you show up they tell you the cars are not physically there but in transit. Extremely unprofessional. They have very low inventory. We drove over an hour to buy a car there after “confirming” the cars were on the property. Plenty of other Subaru dealerships in the Bay Area to go to and have a better experience.

The person helping me was really nice but they required social for a credit check before the test drive and then after the test drive they wanted to do 10k down + trade in worth around 5-7k and 559 a month for 72 months for a 20k listed car. The math was that the car was 20k listed + tax + tracker was 1.5k + ceramic protection for 2k. Making it about 27k with that + warranties So total worth of the car then I would have payed with financing is 559*72 months = 40,248 dollars + down 10,000 + trade 5000 equaling 55k for a used car????? I was so confused when I heard that and restated that to the sales person. They were then willing to go down after me saying that to 2k down + trade valued at 7k + 300 a month for 60 month. That then makes it 18k worth financed with 9k down/trade equaling 27k. So they started at 55k then dropped to 27k something didnt add up so I didnt go with the deal. The windshield was also cracked and they said they would fix it due to the part wasnt in stock at the time. Me doing 559 a month with 0 down i could get a new bmw 330E listed at 50k with 10k down no trade in with 586 a month for 72 month like wow.Overall I feel like they were attempting to rip me off even after the lowest they would go It seems still like a rip off for a car worth 19k listed at 20k then paying 27k after just getting a car +GPS i understand interest but 25k of interest is a little wired on a 72 month term.I was skeptical of the 3.6 rating and after this I understand why there are so many 1 stars. Buyer be aware never do a deal same day do you research and think about the number before saying yes.

I had a complicated situation that salesperson Kevin Hong handled with ease. I had a great experience with him. He is very professional and easy to talk with. He gets you in and out quickly with results. Thank you Kevin

My wife and I recently purchased a Subaru Ascent from Downtown Subaru of Oakland. The salesmen was great, but everything else is garbage.We purchased our Ascent 2 months ago and this dealership has some weird deal with Lojack where they are installed in every vehicle despite the cars coming pre-loaded with STARLINK which can recover the car if stolen.Anyway, the lojack system (which I dont need or want) was never activated. I called Lojack and DTSO (Downtown Subaru of Oakland) to help resolve the issue. Lojack said its on DTSOs end. So, I have called DTSO 100s of times and have maybe spoke to 3 people and all said someone one name Jr would call me (he never did) not sure he actually exists. I also spoke with their customer concierge after calling here 20 times in a row. She was very nice, but thats about it. She has not called me back, does not respond to email, nor does she answer her phone.We are now 2 months in and still have not had the device activated and have requested a refund and the device to be removed, but they still have not called me back or helped in any way.I would highly recommend going to a different dealership if you are to purchase a Subaru or Toyota. It feels that once you drive off the lot they could careless about you or the car.

Kudos to Richard at Downtown Subaru 👍 for delivering outstanding service when we got our new Subaru. We probably came at the worst possible time to pick up our new vehicle, on a busy Saturday, which we had been waiting for it to come in, but yet Richard was kind and patient and spent so much time with us. Thank you again for treating us with the utmost respect, especially since both my wife and I are a bit hard of hearing. We will definitely come back to you again!

It was an absolute joy to work with Richard Polk and the rest of the team at Downtown Subaru of Oakland. I didnt expect it to be fun buying a new car, but I had a great time, got a good deal, and Im so happy with my new Subaru!

My family and I had a wonderful time getting our new Outback here today with Terry Rowan. He knew we were coming back today (we were out of town) and the vehicle was cleaned and ready to go! All we had to do was a quick test drive and sign some papers and we were done..very pleasant and efficient transaction. Thank you Terry and the Finance guy Abby was fast yet thorough too so he gets a mention too! Overall just great!

Met with a salesman named Kevin Hong to look over a Subaru WRX. He got me all the information I needed without the pressure of needing to close same day. He and the rest of the dealership staff were very friendly and accommodating. Would definitely recommend for all your Subaru needs!

The person you want to talk to and get help from is Richard from Subaru. He helped us out so much in finding a car suitable for our family and went above and beyond!! We had a little hiccup with someone from finance but the manager at them straight and everything worked out!! Thank you so much again!!

Go see Richard if you want a fantastic experience in purchasing a car. Low pressure, friendly, knowledgeable and great to work with.

I haven,t decided which car I am buying so I am checking out different cars. I went to Downtown Subaru for info and a test drive. A polite salesman,, Terry, got me the test drive I wanted and answered my questions. This is where Ill go when I am ready to buy a Subaru.

No One Came to See Me N a Timely fashion

I had a really great experience with Richard Polk as my salesperson. Very easy-going, incredibly knowledgable and at ease as well as very friendly and relatable. He made me feel really comfortable, answered questions thoroughly until he was sure I understood, laughed at my jokes and made what could have easily been a nerve-racking decision very easy and was just all-around friendly and cool to spend time with.

Terry was amazing. I went in not completely sure what I wanted to do. Terry made the entire process super easy and was super patient during the whole experience. I highly recommend. Im loving my new Outback.

What a terrible experience at this dealership! Marlon sent me a great deal on a Subaru Outback and confirmed it over email. I made an appointment for the next afternoon (Saturday). I took an $80 Lyft from the South Bay to Oakland, during which a guy named Austin called to ask if I was on my way. When I arrived, I checked in with the very sweet receptionist, and waited. And waited.About 20 minutes, I talked to the receptionist again and found out that I had been blown off because the manager pulled my salesperson to help another customer. (Im not sure of the brand, but I think the logo was Mercedes, and it had the word TURBO on the back.)Several hours and $160 later (roundtrip Lyfts), I still had no car. Then I discovered that the car theyd offered me was no longer in stock on their website!Dont go out of your way to get a car from Downtown Subaru and if you must, dont go on a Saturday (it was busy!)

Visited them last week and got a new Forester, but had to wait to see my Grandson so he could help me do this review for my salesman because I had no idea! Its hard getting old, but now I now, Kevin Wong if you are wanting a new Subaru or used Subaru that you would need or desire. He is a very nice and polite young gentleman and I much enjoyed my dealings and chat with him. Thank you.

I am happy with the service and patience of these two boys thank you very much for your good treatment terry and josh

My first time here at Downtown Subaru of Oakland to buy a new car was a nice experience! Jeff helped me out in showing me the exact car I had in mind and was mindful of my budget. Loved his energy and that he also shared his personal experience about purchasing his new Subarus. I had already gone in with a car in mind and by showing me all the bells and whistles it really just assured me that I was making the right decision. Through this process Abdul also worked with me to find the right plan. I loved that he explained every question and concerns. Overall, happy with the help and guidance I received during my visit.P.S. Shout out to their entire team for working during this pandemic and for having hand sanitizing pumps all over the place.

I highly recommend getting your car from downtown Subaru of Oakland! Ellie fulfills all your car buying needs and wants. I will be coming back for another car with the great deal I got! Very responsible and detail oriented. I have a very positive experience at downtown Subaru of Oakland. Thank you Ellie, thank you for helping me find my perfect car.

Huge thanks to Richard at Downton Subaru of Oakland who helped me get my daughter her first vehicle today. I was determined to get her a nice used vehicle, but Richard took the time to explain how a brand new vehicle on a lease would work best for her because it comes with a full coverage warranty as well as a very affordable payment. Simply an awesome place to buy or lease a Subaru!

If youre looking for a new Subaru you need look no further than Downtown Subaru of Oakland and salesperson Terry Rowan. Absolutely the easiest and most professional experience Ive ever had getting a new lease. Had just moved here and was looking for a place to turn in my old lease and get a new one. Thanks again Terry, see you in 3 years!

Terry is the man! Very knowledgeable and helpful. If you need a subaru, go to this dude for sure. Super down to earth, he didnt make me feel pressured and he got me a great deal on my impreza! 10 out of 10, highly recommend.

Terry was very helpful and informative. Made our experience pleasant and got us the deal we wanted.

We were scammed by Downtown Subaru. While we did have a great experience purchasing our car from Richard, the experience since then had been downright awful.When purchasing our Subaru, we were told that we *had* to pay extra for LoJack, a car theft prevention software. We were able to negotiate off other add-ons to the purchase price, but not the LoJack. Subaru assured us this was for our own safety.After the LoJack was installed, we waited to receive an activation PIN via email. When we hadn’t received the PIN after a few days, we called LoJack who were very helpful. They were able to look up the serial number of the software installed in our car and let us know that the item had not been marked as “sold” in Downtown Subaru’s sales system, and that this must have been a mistake and would be easy to fix with a call to Subaru. This is where the scam — and our nightmare — began.Since LoJack let us know of the issue nearly 2 months ago, we have called and emailed Downtown Subaru dozens of times. Each time we call, we are either put on hold and then hung up on or told that we’ll be called back by a manager named Junior, whom we’ve never heard from. We’ve asked to have the software uninstalled, but have been told that this isn’t possible, although we’ve never been told why. We also had a ”concierge” named Melissa reach out to us via email shortly after our purchase. When we notified her of the LoJack issue, she told us that several buyers were experiencing the same thing and it would be resolved in the following 7-10 days. That was about 6 weeks ago, and Melissa also no longer responds to our calls or emails.At this point, we have paid for a service that we are not receiving and are extremely frustrated and disappointed with the service experience. Downtown Subaru scammed us out of money by promising a service they are not delivering. I would NOT recommend buying a car from this dealership.——————We had a great experience buying a 2021 Subaru Ascent from Richard. Hes super personable, incredibly knowledgeable, and took the time to answer all our questions as first-time buyers. He really went to bat for us and was able to get us the price we were comfortable with -- highly, highly recommend!!

Walked in an hour and a half before they close on this Fathers Day to look at the STis. Being Fathers Day, everyone were ready to head home early. Ellie was very friendly and sincere to help. I took a good hour and a half looking through this black one and a blue one that has the Recaro seats... I couldnt make up my mind and was about to just give up and leave. However, the sales manager, I believe his name is Nick, was willing to work with me for a bit more, and we closed the deal at the spot.It took some time to get the paperwork done and Abdul, the finance manager also worked with me on the maintenance, LoJack and Gap coverage in which are useful to me. The proccess was speedy and smooth. Again, today is Fathers Day. The guys at the dealership stayed for me to get done with the paperwork which lasted for a good 40mins, and Ellie pulled on the temp plate and sent me off with a friendly send-off. Excellent service! Guys at Oakland Subaru really would do what they can to make you purchase possible. This is not my first new car purchase but this is one of my top 5 experiences! Skip the other Subaru dealerships and come see Ellie! The chain of management will ensure you that they offer the best deal and service around the Bay Area!!! They also sell Toyotas too!!!

Came in with a True Car price only to find out they added extra features like Lojack and Invisishield, etc, to add an additional $4500 to the car. They also lied about my brothers credit score, told him it was a 710 and he wouldnt qualify for Subaru financing and it was actually 810. Very scammy dealership, only go here if youre willing to haggle and be aggressive with the salesmen, because they will be aggressive with you.

I picked up my new Subaru Crosstrek today. Thank you Terry Rowan for making this the most pleasant experience possible! All of your efforts was truly appreciated.

Very happy with the service here. They took excellent care of us and got us the exact payment we wanted on the used forester with not much money down.

Went in yesterday to purchase my new forester and dealt with Terry Rowan! Extremely pleased with my over all experience. Thank you for my new forester and all of the help you and your staff gave me to make my purchase! 100% Recommend!

Thanks to Jeff Wiest at Downtown Subaru we ended up getting 2 new vehicles instead of just 1. Both my husbands and my lease were coming up due at the end of February, so we decided to visit Downtown to go in just to get some information about buying out my husbands Crosstrek and then releasing a new Forester for me. Jeff did such an Amazing job showing me a new Subaru Forester and keeping my payment pretty much the same, that my husband got a brand new one too!.

I had not got a car in over 10 years and I was scared to go out because of Covid but my car was about to die forever this time and I had no other choices. This dealership is safe and clean and was was most impressed by this to start. We got a nice man to work with and he answered all of my questions and made us feel no pressure. His name was Derick and he understood we needed time to think about all of the financials of cash or to make a loan. We left and came back next day and now we have a nice used impreza that will be good now for another 10 years we hope! Derick is a good salesman and we much enjoyed working with him. Go here to get a good deal on your used Subaru.

Worst sales team ever. Got a price from true car and called to inquire about the same. The guy sounded like he was selling drugs and this what happens when you hire unprofessional staff.

Tahriq helped me out of my old lease and had me on the road again in less than 3 hours in a brand new vehicle. Been with Downtown Subaru for 3 years now and have always been accommodated here. The teams are good people.

Terrible experience. I was looking to buy a Subaru and wanted to test drive the vehicle before I committed. After making an appointment and going in, the employee was hostile and kept saying he was bending over backwards to call in favors which did not make sense because i have a high paying job, a perfect credit score and I was going to pay I significant portion up front so everything should have been fine. When it came time to test drive, he basically said I couldn’t because we weren’t committed to paying for it and “someone else was interested”. Overall terrible customer service and disappointed that Subaru’s experience wasn’t better. I will definitely not be recommending this dealership.

Buying a car is not usually something I enjoy, but major thanks to Joe Testa and Josh Sirof at Subaru of Oakland for making it a pleasant, personable, and learning filled experience... Both are knowledgable, honest, funny, and invested guys who helped us understand the process in a way that made sure we got the best deal on the car that was right for us. We are so excited driving our new Forester!

My sales person Emmanuel Ordonez was awesome and did an amazing job making sure all was well and was extremely friendly while very factual and polite, made the entire experience a great one!

Try and work with Richard Polk if at all possible because he was Most Excellent. He has really great customer service skills, is super personable and knowledgeable. Nothing but good things to say about him!! Ended up buying a vehicle because of him, thank you! I give him 5 stars.Update after final purchase happened: there was only one room for improvement Id mention about my experience with Richard. I wish Richard would have told me about the dealer upcharges the first day I talked with him instead of him quoting the lower MSRP sticker price, then the second day I came, it wasnt until right before the finance portion of deal, he told me about upcharges. I wouldnt have thought less of buying the vehicle knowing it cost more and that was standard, but having been quoted a cheaper price all along, it was a disappointment to learn in fact its like $5k more when I was on the verge of buying. I havent bought a car in so long so didnt know it was standard practice. That was the first bad upcharge experience.Side and separate from Richard, I did have a Not so Pleasant portion of the entire transaction. My experience getting quotes on interest rates and options was really painful. It wasnt Richard but rather the finance team where there was a clear lack of transparency. I qualified at a Tier 1 level, the highest I was told much later, and one finance guy quoted a lower rate I qualified for 0.9%. But then when it came to sign contract, a different finance guy said my rate actually is higher, 2.7% and there is nothing he can do about it. It did feel like some Bait and Switch at the end with that team. Then all the sales pitch on extra warranties, maintenance plans and gap insurance, it got very upchargy at the end. The guy was really funny and friendly, but I was acutely aware he makes commissions and so skeptical of his authenticity. Supposedly I was a Tier 1 credit level which would qualify for the 0% sales event they were having. But then one finance guy said the 0% interest rate only applied to 48 months, not 60 months. But the website lists 60 months so I question his integrity. I was trying to get them to show me print outs of 3 different options and the credit score I got. 60 months, 72 and 84 along with different interest rates....a simple straightforward ask.....and instead of just doing that, they kept trying to find out what monthly payment I would be happy with and presented me hand written chicken scratch monthly payment amounts and months of term, thats it. And showed me piece meal, not showing all options I requested. I didnt find out till the last finance guy that in fact I was Tier 1 which makes it all the even more weird how it went down. Again thank God Richard had set up the whole experience as fun, enjoyable, knowledgeable on the car side. But the transition to financing team was very uncomfortable and left bad taste in my mouth. The finance mgrs I talked with were friendly too, so it wasnt all bad or I would have left. It was just frustrating cuz it seemed so simple to just present me with all 3 options and because of how they acted, in retrospect, I felt taken advantage of to be honest. Like they were trying to get one over on me to make their commission. Again Richard was not at all like that. Someone give him a raise. And train your finance team to have more transparency and not try to act like a wolf in sheeps clothing.I do love my Subaru!!!

If you are looking for a new Subaru, ask for Richard and you will have an incredible buying experience . He will take excellent care of you just like he did with me and my family! Thanks again Richard we love our new Outback!

Very nice selection of cars, pleasant staff. Easy and fast transaction. Got a new Crosstrek in less than 2 hours. Thanks!

Richard was awesome! As someone who came from automotive sales on the East Coast, I found out real quick how different the auto industry is on the West Coast. Richard was kind and polite and not pushy like a lot of sales-people are. I hassled him a bit and he kept a very positive attitude and made another happy customer. The finance person, Ricardo, was also great, very polite, and thorough! Thank you Richard, Ricardo and the GSM for making this deal happen and giving me my dream car.

What a great place to buy a car! My husband and I had been looking for a Subaru Forester for about a month, getting internet quotes from all the local dealerships and decided to drop by downtown Subaru to check out their color selection. They gave us the nicest sales person to work with... His name was Jeff Wiest. We immediately felt comfortable with him and he made us laugh and we decided to pull the trigger! we were actually dreading the whole process... But Jeff made it fun... Fast and efficient and we are now the proud owners of a new Subaru ! We would highly recommend Jeff and downtown Subaru to buy your next vehicle.

Leased my new Crosstrek today! My third one from Downtown Subaru. They always take good care of me.... 💘 Love my Subaru!

Terrible service, salesperson was pushy and aggressive. Out of all the dealerships we dealt with Oakland Subaru was the worst.

Thanks again to my salesperson Richard who made turning in my lease and getting a new Crosstrek really easy. Keep up the good work!

Really bad service experience here. Took the car in for a oil the said we also needed a belt changed, do we paid them to do that. Then the next time we drive the car there was a horrible noise and we checked and the belt they had just changed was ripped in half and half of it was hitting the car every rotation. We called them but the service center was close so the dealership told us to have it towed there and that we would be reimbursed for the towing. There also were junk pieces of foam left under the hood of the car from when they replaced the belt.When we went in to talk to them about the belt and the junk they were pretty reluctant to say that they had done anything wrong and they wouldnt reimburse us for the towing, they just wanted give us a free oil change instead. Eventually we convinced them to reimburse our cost for having our car insurance tow us, but then after saying they would do it they never did. We ended up calling subaru USA and complaining and they did reimburse us for the towing eventually.We will never go back to this location.

Went in to just look at new WRXs and ended up buying one! My salesman was Will Snow. He was personable, professional and fast. He was able to get an extremely high trade in amount for my old car. We took a test drive and a few hours later I was driving home in my brand new WRX.

About a month ago, we stopped by to browse a couple vehicles that we saw online and within a few hours, we walked out with keys to a certified pre-owned 2018 Crosstrek. The staff worked with our budget & provided us a great deal that we couldn’t pass up. Would highly recommend.-Halee & Max

I bought a brand new Camry from Ellie a few days ago and she was very helpful! She took the time to go on a few different test drives until I was sure I wanted the Camry. After signing all the document, Ellie also took her time to go through all the features in the car until I felt more familiar with all the upgrades! I love my new car!

Had a pleasant experience working with terry Rowan who took their time and gave me a straight forward price on the ascent

What a good place to buy a car. I stopped by to help my mom get a new car and the salesmen Richard was the first to say hello to us. He was very patient and understanding of what we needed for my mom. He made the process so easy. She is very happy and safe in her new car.. Awesome team.

Good morning the other day I was downtown just walking around and I was passing by the Subaru dealership this young man named Richard asked me if I needed any help. I told him I dont have time so maybe another day I turned around and came back a week later because of the way he approached me with such professionalism. he was so nice I decided to come back and I ended up purchasing a car.I just wanted to say it was a pleasure to meet him and Im glad that he was the gentleman that was able to put me in my new car and I love my new car thank you.

I recently got into a crazy accident and was in desperate need of a vehicle. One of my family members recommend Downtown Subaru of Oakland so I gave them a shot. I was greeted by Ellie in sales who was very knowledgeable which made me feel very comfortable. I ended up purchasing my brand new car and would definitely refer all my friends and family members to her. Also... I normally don’t write reviews but this one deserved it! Thank you Ellie! Hope you see this lol.

Sales staff not very good. Felt pressured

I had the best experience at Downtown Oakland Subaru! If you are ever deciding to go here call for Isaak! He is probably the most reasonable and smartest guy there. He knew a lot more than I thought he would and definitely knows what he is talking about. I had purchased a car for my wife and kids and he definitely got me the best for my money!!!

Got my 3rd lease with Downtown yesterday, always a Pleasure doing business with Yall!

Had a great experience at downtown Subaru of Oakland. Easy navigation through the process of purchasing a car & I can thank Ellie for that wonderful and easy experience! She helped me a lot and I would recommend if your in town to purchase a car to please go to Ellie! Thank you again for this experience I love my car.

Kevin help me and he’s very professional, everything went very smoothly.

Michael was very helpful. He was very prompt to my requests and took good care of us in Downtown Subaru of Oakland. He called me immediately when the price of the car I looked for dropped. The experience with Micael was great and painless.

Horrible experience at Subaru of Oakland. I was looking for a BRZ and this salesperson with long hair was abnoxious. Here is my experience:1. The guy was outright rude right from the time we stepped in.2. He quoted me $40,000 for a car which stickered at $31,000. When I pointed out that the dealership is adv

I had a very positive experience working with Richard - he worked hard to find the best deal available and made sure I got the car that I wanted. He was very polite, friendly, and knowledgeable about every car on the lot and I would recommend doing business with him!

We had a great experience buying a car from Derick! He was very knowledgeable, kind, and not pushy at all. If you are looking to buy a car, you should 100% ask for Derick. He even was willing to work with us to get the price we wanted.One thing to note, this dealership tacks on some other fees and extras such as etching, Lo Jack Ani-theft security, etc. This brought our total back up to list price, but it didnt seem possible to negotiate these off the deal. We really wanted the car they had in stock and its hard to find (an Impreza Limited) so we decided to move forward despite the fees.However, I will say that working with Derick was worth the premium Downtown Subaru adds to the list price. We really appreciated the excellent customer service he provided. There was a mishap and one of our keys was lost by the dealership, but he tracked it down and stayed in good communication until it was resolved.

Was really impressed with the service from this shop! I have never been to this place before but was greeted by Michael who was very professional and helped me with some of the questions I had regarding my moms Ascent. Great positive environment and I will be back!

Came in to test drive a car and just see what the dealer could offer me and was greeted by Shiloh. Nick and his team were so wonderful. They listened to us and ultimately made us a deal we could not walk away from. We felt very confident with the deal we were getting. Shoutout to Downtown Subaru of Oakland

I came here and wanted to look at the interior of a Subaru Outback Limited. I was initially greeted by a Salesman named Shiloh. He was courteous and attentive. He expressed to me I would be able to look at any car in the lot. Once I reached the car lot, we found the specific vehicle I was looking for and shiloh was more than willing to take the extra time to answer my questions.

Had a horrible experience with Subaru of Oakland. I was there yesterday evening to check out a BRZ and unfortunately bumped into this gentleman (sales rep with long grey hair).He was rude right from the time I stepped in. Since he was in no mood to show me the actual the car, I asked about the mileage. He responded in a condescending tone & wasnt even willing to share the actual mileage. He wanted all my information (name, current and past addresses, employment info, email, drivers license etc) even before discussing price. When my wife asked him if we could talk pricing before providing this information, he curtly responded that this was his process, which made no sense to us. On pricing, he quoted me $40,000 for a BRZ with a sticker price of $31,000. He looked visibly surprised and disgruntled when I brought up that they are advertising the vehicle for below sticker on their own website. He was rude with my wife and at that moment we simply walked out.Today morning, I picked up the BRZ from Subaru of Colma, who gave me a better deal and I had a fabulous experience with them.We tried calling Oaklands sales manager, not to complain but to just let them know that they are losing customers like me beacuse of this. Left 2 voice messages, but they havent responded yet.Stay clear of Subaru of Oakland as there are other dealerships in the Bay Area, who know how to treat their customers.

Super friendly and helpful. If you ever choose to come here for to buy a car, ask for Isaak Azraei, He is the best, he understood my problems and helped me stay under my budget. Everyone there was positive and were very attentive right when I walked through door. They have the best service Hands down !

Luvin my new AWD Outback.... Cant wait to get it in the snow!

I stopped in to look at a certified used car and three hours later I was driving out with a new Crosstrek that they gave me a killer deal on. Ask for Shiloh once you get there, fastest car buying experience I have ever experienced. Staff is very helpful and environment is relaxed and pleasant.

Bad experience. Came down to test drive a Subaru, and after giving me the run around and making me sign a bunch of paper work and not being able to match another dealers price (for a bunch of reasons that didnt make sense) I was told that the car I came to test drive was currently being driven by someone else (although I had made an appointment so not sure what happened there). I went to Albany Subaru right away where I was not only able to test drive a car without having to sign anything, but they were able to match another dealers price, so I ended up buying a car from them (Albany).

Just ask for Richard. Seriously. Im not the type to leave lots of business reviews but this one is well deserved. By far, BY FAR, the best and easiest experience Ive ever had at a car dealership, and Ive purchased several new Subarus. Richard was super transparent, knowledgable, thoughtful... Just ask fo Richard. Youll have a better day.

Highly recommend stopping by here. Shiloh was very helpful and knowledgeable about the different trim models on the Crosstrek. Ended up leaving in a Premium in the exact color I was looking for. Thanks again!

I had a great experience with this place looking for a car. I must say Richard expertise was a major part of my happiness he was so helpful and willing to get me want I wanted and needed. I can’t that thank y’all enough!

I had the best service here on my car. Thank you to Isaak for his kindness and gratitude! I love this car dealership! I recommend to everyone!

Recently went down to Downton Subaru of Oakland and had such a wonderful experience with Ellie! She was extremely helpful and patient - made the visit absolutely worth it

About to drive off in my first BRAND New Vehicle Ever.. No more Used Cars for me! 😆 Mario has arrived.... And hes in a brand new Subaru Forester! Thank you Marlon!

Another great service from Downtown Subaru of Oakland! Our service consultant, Michael T. was knowledgable, professional and personable. Michael spent quite a bit of time helping us and explaining some of the controls that we were curious about The car was clean and sparkly and the whole experience was pleasant.

Helpful every step of the way! This was my first time buy a car on my own with no help! Shout out to Isaak Azraei for this, he helped picked the best car for my budget and income that I have. He was super friendly and knew answers to every question I had. He definitely helped me get my foot on the path and im more comfortable buying a car now!

Sam (sales) and Albert (finance) totally changed the way that I view car sales. I came in to Downtown Subaru with specific intentions: pay less money per month on a c as r payment, get a car that I truly loved, and make sure that I had every warranty under the sun.They helped me in every day. We negotiated together in GOOD FAITH. I walked away feeling honored and satisfied: I got the car of my dreams at a fair price, because I worked with two fair and honest people.

Came in to test drive a car and just see what the dealer could offer me, Omar and his team (shout out to Will!) were so wonderful. They listened to us and ultimately made us a deal we could not walk away from. We felt super listened to and supported throughout the process and will definitely be back the next time we need a car!