Great and professional place good pricing. Get your parts right away no waiting, really helpful when you need to get on the road. People there are really nice and helpful.

Nice people. Had the parts I needed. Easy to get to, right off 880..nice fenced in parking lot. Nuff said.

The excellent customer service at Napa Auto Parts in Oakland is worth the extra drive. They also stock more parts than any other store in the East Bay. Ron was such a delight to work with! Very knowledgeable and polite. He even suggested that I could save 10% with my AAA membership on parts saving me $23 today.

I order a condenser for a 2007 Honda Odyssey it never came from L.A, its frustrating because I waited for the part and couldnt even get a confirmation when the condenser would arrive. However Mr Brown was very professional and went the extra mile to assist me.

No complaints at all with Napa,competitive & most times lower pricing for parts.Professional yet laid back cool staff.I always call them first for my auto needs

Very good service when either ordering parts over the phone or online and Im fairly sure in person. They inform you if the part is there or when it will come in. The gentlemen behind the counter are always very helpful and seem to go out of their way when I hear them obtaining or identifying parts for other customers. They always have parts I order online and are generally very nice and knowledgeable people to do business with.Easy 5 stars from me.

Have a lot of stuff but they didnt have a lot of stuff I know that seems very strange but one of the things I was looking for they didnt seem to have and it was a real common item probably just out of stock

Went to pick up some parts for work friendly knowable staff.

They think they are summit racing store with how they make you order parts lolBetter prices than surrounding parts store though just the store itself little weird lol

Too expensive! I asked for a thermostat for my small truck. It was 18.00$. not good!! I went to oriellys auto.it was $6¡!!! Auto zone bad too

They have had some staffing issues of the years, but the counter has been staffed pretty good lately. Louie my sales rep always rake care of my concerns and has a great attitude. Huge inventory in stock and if the dont have it it can be ordered from another store.

Ive never in my life dealt with more unorganized and unmotivated m my life. From wrong parts ordered, to lost parts once they were delivered to the store. And God forbid you misplace an invoice bc their archaic system and incompetent employees cant find anything without one.

Great problems with this store. All employees are incompetent and very bad attitude from the store manager. Had to call them 10 times and wasted hours on the phone just to get a small part delivered as per my original order . Arrived 3 days later after having to place 10 calls

This place sell only topnotch brands

Whats not to love about napa auto? The only place to go for truck parts. I havent owned a car in twenty years, but if I did Id get regular car parts there too. The staff here at the Oakland branch is friendly and helpful, which is almost strange for an Oakland business.

Very very unprofessional took me one hour waiting on my brake pads 20 minutes trying to get in contact with manager 11 employees only three customers in the store seems like I was talking to myself don’t ever go there take my advice😞😞

I had a awesome experience there..The service was perfect....

Terrible customer service. I only recommend visiting this store if you have no other options

They pretty good. Very helpful

Worst place ever I went there to get a coolant reservoir for my volvo that I ordered online .when I came into the east oakland store I approach salesperson asking if they had my parts. from checking he said yes. Then he ask for me too wait at the cashier register.i had grab a bottle of coolant while waiting I was ask did I want to purchase my coolant first I said no.i like to wait which was 20mins .they didnt have my parts which the parts was given to some dealer asap.so that explains why there app got railroad when ordering lol.said it said oops ! Got pull in for service lol.all that time for nothing oakland stores need to improve their inventory keeping track with they have.so the customer want be misleading. People what they dont have.

The people there was very VERY nice.

Is a nice place the Location wasnt the best but u will get your parts here no problem. Waiting waiting for your part take forever 20 to 30min everything else good 3 start to be fairly

The go to auto parts store in Oakland.

Very good store and good workers

I called about two hours ahead for pick up when I get over they arent ready i still have to wait for about 30 minutes before they pull my order

It really helped me out I got the wrong part came back and got the right part that part

Quick efficient service, Covid 19 compliant. Has all your DIY auto care needs from spark plugs, to paint.

Bad service, also the spark plugs I got were of bad quality according to my mechanic, I returned them.

This place used to be General Auto Parts and now is Napa Auto Parts. So far same people working there so the great service still there. For parts it seems they are a bit more but a reasonable price still.

Whenever I experience going to the Napa Auto Parts on International Boulevard near High Street I always get great service and the right parts and usually learn a little more I would only say keep up the good work👍

Just got back from an emergency part run. This is my go to place for parts, tools, and supplies. Excellent service too. They have not let me down.

Napa had what i needed - but holy moly it was super expensive.

A little slow but its okay I like the attention of them helping me out

After a slight misunderstanding I finally received my order and all went well. 👍🏾👍🏾

Appreciate their paraprofessional ism their attendance and very friendly meaning to me very helpful from the parts to the cashier its a pleasure doing business at Napa of Oakland on International Boulevard the person that helped its name was Alfonso at the parts department😎

Large customer service desk areas. Friendly staff and good product lineups.

Great selection. Helpful staff. Good prices. Mediocre neighborhood.

I tried to pick up an item I ordered online and was told I needed a printed receipt the first time I tried to pick it up at the store. The next day when I brought a printed receipt, I asked a different employee if I could pick up my item and was NOT asked for a printed receipt. Wasted an hour of my time, work on your training, get your practices straight. Otherwise friendly staff, thanks for the service.

Got what you need

Always remember getting amazing help and always someone to help me givem the right parts and gave good input on anythings l going to need

In and out they have it all

On hand service, Great customer service. Price mangeble.

I ordered a part from General / Napa at 12:30PM. The part was promised in 2 hours. I never got a call from them so I called around 3PM and asked if the part was in. The lady told me it takes 3 hours to get the part. Well, I never got a call or my part by the end of the day. Dont order your part from them if youre in a time crunch because they cant be trusted to get it to you on time.

👍 good

Ive had the best luck at this store. They have great selection of oem new parts. What they dont have they can usual order same day if you call early. Good prices and service.

Clean, well organized, nice people and always have what I need

Great place to get car parts. Knowledgeable staff on hand.

WOULD NEVER WORK HERE . GOT AN INTERVIEW WITH THE MANAGER .I WALKED IN FOR MY INTERVIEW AND THE MANAGER ACCUSED ME OF DRINKING. HE SAID MY BREATH SMELLED LIKE ALCHOHOL.SO HE DECLINED MY INTERVIEW. THATS DISCRIMINATION. LIKE FOREAL WHO WANTS TO WORK FOR A BOSS LIKE THIS ANYWAY. STAY AWAY !!!

Very good service. Thank you!

Fastest delivery drivers in the West.

Always have parts i need at a good price

Stupid stupid stupid (x 3) lol and arrogance dont mix. Wont be coming back unless its an EMERGENCY!! How do you look down on ppl who are spending money! Be stupid on your own time. Show up to work with money on your mind. Please and thank you.

If you dont mind paying a little bit more nap is the place to go and they know what theyre doing but it will cost you more for your parts

Never had a part I needed that they didnt have. Get it right the 1st time here

Good service 👍

I like geting my parts for my truck then any other auto place

In and out quickly, had the right parts

Friendly staff excellent products

It can be a long wait for them to get a part off the shelf and up to the front purchase window, so dont go in here if your in any need for speed.... And after 15 or 20 minutes, it is really annoying to see 8 or 10 sales employees waiting on nobody.... But somehow I am still waiting on anybody to to go get my part off the shelf. I am one of two customer in the entire store.... I left, I dont know what the other fella did.

Better than OReillys but not great

Really really slow, plan to stand around waiting.

Great place for good parts and people

Accessible

Inept staff. Limited selection, extremely dangerous individuals in front of store

Do not go here if you dont have all day to wait.

In and out, quick customer service

The staff was friendly but the did not have the part that I need. New company Napa auto parts

Very slow service

They have the biggest inventory, after a counter person gave me a tour of the warehouse. You should ask for a tour and see it for your self. WoW.

Good place for parts.

It was good really helpful

Horrible service and managers are pathetic didnt help at all. Napa discriminates people!!

Customer service slow, you will wait.

Customer services sucks...

Ok

Really bad service!!!

Great

Very good service and customer care

Sometimes you can find everything you need or they send you to another store

Excellent attention

Very well

Excellent!!!!Very 👍👍👍👍👍👍good

Very copetent and very friendly staff

A person treated me very badly there and if I continue there he will continue to spoil the customers.

Take too long

If there are good prices very friendly people who work in this place

Good attention...

Very slow service

Good place to shop

Good service and attention

Great service

Amiability

Very fast and experienced for parts

👹