My husband and I had an incredible experience on purchasing our 2022 Lexus RX 350 at Lexus of Coliseum Oakland. Brent Johnson and Rod Helaire did a very good job in helping us. Thank you for making the process smooth and enjoyable. Brent spent time explaining each and every question we had about the vehicle. He is very professional, no pressure and very friendly.We highly recommend this dealership anytime without any doubt!

Came here and got a new vehicle from Brent. He took us out for a test drive and helped us get the vehicle with a great price. The service was great and we also got a good offer for our trade in. I would recommend Brent if you are looking for a Lexus in the area =)

Let me first start off by saying that Brent was AMAZING!! IF I decide to purchase a vehicle from these crooks, it would solely be to give him a sale. I was interested in a 2017 Lexus RX 350 F. Sport. The vehicle was listed at $33,588. Upon test driving, the vehicle drove great! However, there was a pretty decent size visible chip in the windshield along with other small chips that I could feel with my hand. In addition, there is a crack on the front fender, and the clamp is broken so it is not completely secured. Please keep in mind that this is a CPO vehicle. Here is where I became completely flabbergasted! They were unwilling to fix anything or lower the price of the vehicle; and told me if they fix the windshield, they would raise the price of the vehicle $1300. I priced a windshield, it was $548. To add insult to injury, I was doing a search today, and they raised the price of the vehicle $1897. Such a joke! The manager (I am assuming) came out with a real nasty attitude from the very beginning. I hope they at least fixed the problems if they raised the price. I have attached photos of the price increase 😒

I want to say a huge thank you to Bibek for helping me purchase my new UXh. I couldn’t have asked for a better experience! From start to finish each consultant was helpful and swift. I was in a time crunch, and Carol in finance had me out of there in no time!Rick was even very helpful with some additional questions that I had as well.Johnny was my initial contact, he made it quick & easy for me to stop in to get an appraisal on my trade in.Thank you all for your efforts, I am very pleased.

Great service, purchase a lexus this week from Brent and He really helped me with all my questions. Had no trouble negotiating with them and I am really happy with my new lexus es300 hybrid.

Let me start by saying Im glad I came to Coliseum Lexus of Oakland. Both Tom Tang and Byron Bock are awesome and went above and beyond with their customer service. Tom was very polite and knowledgeable. They both were really fantastic from start to finish. I would definitely recommend Coliseum Lexus of Oakland to others. I couldnt be more happier with my new car!Thank you guys so much for an awesome experience. Im a Lexus girl for life!KT.

The folks at Coliseum Lexus of Oakland are without peer. Every facet of the transaction was smooth, informative, and exceeding of my expectations. My salesperson, Anthony Huynh, was a pleasure to work with. Anthony was communicative leading up to my visit and accommodating and informative throughout the process. A shout out to Rick Santos, Sales Manager as well! I made the drive from the Sacramento area at the recommendation of several friends. I am very glad I traveled the extra distance and would not hesitate to do so in the future. I am loving my ES 350h!!!

I have always had great experiences at coliseum Lexus of Oakland with Vicky, one of the best salesperson. I really enjoy working the deal with her. Thank you for her help this time.

My experience at this dealership was amazing! From the moment I got there, I felt extremely welcomed. I originally came by to test drive and get some quotes for SUVs I was interested in. I didn’t expect to leave with a brand new vehicle but the amazing people at this dealership brought that idea to life. Chimgee Shatar was extremely patient with me throughout the entire experience. Her personality was inviting and calming. She was very knowledgeable of all features offered for all of the cars we viewed. She was very attentive to my wants without being pushy or overbearing. I could tell she really wanted to me leave with a car that I liked and at a good price. I ended up being there for a really long time and she provided plenty of snack and drink for my daughter and I. She was very understanding about my schedule with my young daughter, she even came with me to pick her up in the middle of us working on the numbers for my vehicle. The entire office helped keep an eye on my daughter when she fell asleep on the lobby which warmed my heart. First week of school was a lot on her lol. The owner even came out and gave me some tips on how to improve my credit and made it all seem so simple. The whole experience was refreshing and I feel like my daughter and I were very well taken care of. By the end of the visit I left with a brand new 2021 Lexus NX 300. I will definitely be recommending Chimgee to all of my friends and family. My daughter and I are beyond grateful for her and the experience she offers at the dealership.

I made an appointment to test drive a used NX 300 online and received a call from the dealership shortly after indicating my interest. I arrived around 10AM on a Friday morning and was greeted immediately. Our test drive was with Tom Tang, who was great. He was helpful in explaining the different features of the car and had a great rapport with my parents (who accompanied me with the test drive). I had test driven the 2021 model at another dealership, but wasnt briefed on the features at that time so it was nice to have Tom explain most of the safety and security features of the car.Overall, I had a great experience with Coliseum Lexus of Oakland. I definitely noticed the diversity of their team which is pleasant to see in the Bay Area.

I came in last Saturday afternoon looking for my dream car with a tight budget. I was immediately greeted by Anthony Huynh who patiently work with me for hours to search and make sure he can get me what I must have for a small budget. Hes the man to go to if you want the best bang for your buck. Very polite, patience and honest. I would highly recommend him to my family and friends. Thank you Anthony!!!

Sam was my salesperson and thank God for him. He guided me to all the right decisions and I could not be happier! It was a great experience and Sam was knowledgeable and kind.

Coliseum Lexus of Oakland is an above and beyond experience. In special the salesperson named Sam who is a great salesperson, knowledgeable, friendly and very attentive. I bought a used lexus RX and he even offered to drive it home for me, because i couldnt at the time, making my day a stress free one. I highly recommend this place, thank you all for making my shopping experience hassle free.

GREAT experience working with Tom to lease an NX300h. He answered all of our many, many questions and made the process very smooth. We were there pretty late on a Sunday and everyone was still helpful, personable, and got us out of there in a reasonable amount of time. Thanks!

I would like to express my special sincere gratitute for Chimgee Shatar, she is very professional and detail oriented nice sales person. I am very happy for my car because I have been visited several other dealers before but nobody told me like her about every specific details. I known so many things to buy a car so Ill definetely come to visit her Coliseum Lexus of Oakland again.

I received 5-star customer service during the leasing process and I absolutely LOVE my Lexus ES 350 F-Sport! It is a fabulous vehicle. The sales associate, Brent was really easy to talk to. His explanations of the contract were clear and concise. I really appreciated his attention to detail.

A while back I decided to purchase my wife a car for her birthday/retirement. After reading a few reviews for Coliseum Lexus we decided take a trip over to their dealership. We were met by a salesman named J.J. (Jaime) who showed us around the lot and allowed us to test drive a few of their 2022 RX models. J.J. was very professional, patient, honest and answered all of our questions during his time with us. At no time did we feel rushed or any pressure. He helped us work out a great deal for the car and I was quite impressed how the whole experience went so smoothly. Carol in credit did a great job in explaining all after purchase details and was funny and energetic. The sales manager Brian, thanked us for our purchased and I thanked him for the great deal. The next day Vicki assisted my wife in explaining the many functions of the car and was very thorough & clear. Overall, I would recommend this dealership and give them 5 gold stars!!! THANKS J.J., Carol, Brian & Vicki

I just purchased a brand new Lexus from Bibek Shrestha at Coliseum Lexus. The service was impeccable. I received immediate communication, dinner while I purchased my vehicle, and lots of great information throughout the finance process with Sayeed (also AMAZING to work with). Every person I met was happy to help in any way possible. They assisted me in finding the vehicle that had the features I wanted (we test drove MANY different models), guided me through the finance process, and literally tied a bow on it for me to take it home. I am really happy with the service and highly recommend this dealership and working with Bibek.

We had a great experience here with Johnny. He worked with us from scheduling a test drive to purchasing the vehicle. He is very friendly and easy to work with. He also speaks Chinese so it was easy to communicate with my family and made the process quick. Highly recommended this place especially Johnny.

Vicky xu helped a lot to find a car that matched what I need. Very happy with what I got today.

Byron the sales manager and Anthony are the best dynamic duo. Just bought my 2021 Lexus is350 F from them today. They are honest and respectful. Both of them deserve a pay raise!!! If you want an honest and fair deal, they are the one to go to. Thank you so much Byron and Anthony. You guys are the best!!!!

Bibek Shredtha is an excellent Agent. He explained thoroughly to us all about the features of our new 2022 Lexus RX350 on September 13,2021. All the employees at Coliseum Lexus of Oakland are very professionals and friendly.Highly recommended.

There is nothing we both hate more than buying a car. We go in expecting a hard sell and let me go ask my manager and keeping us waiting until we agree to things we dont want just to get out of there.We just bought a new car at Coliseum Lexus and it was the best car buying experience we have had. CHIMGEE sold us the car and she never gave us the hard sell. She was available to answer any questions we had and take us out for a test drive. She found us the exact model we wanted and had it on her lot, full of gas, washed, and ready to go. She helped me hook up my phone and pointed out how to use many of the bell and whistles that come with a Lexus. Thank you, CHIMGEE, for making buying a new car so easy.

Fantastic customer care. If you want buying or servicing a car to be just not easy but enjoyable, ask for Brent Johnson or Jonas Woodson, respectively.

If youre looking for a Lexus and a fair deal, Sam Tsetsendelger is your guy. His customer service is unmatched. I was looking for a very specific edition car and Sam was very responsive before/after the sale.Lexus, give the man a raise! Sam, keep doing what youre doing my friend. Thanks again.

We had the very best experience with Brent. From the time we contacted the dealership until we drove off with our new SUV he remained very professional, informative and frankly, just an all-around likable guy. If you’re in the market for a Lexus in the Bay Area, I would highly recommend asking for him when you visit this dealership!!

Had a great experience until we got ready to sign for the car. Finance manager told my Son he was declined from his credit union, and he could give him a better interest rate with Lexus financial. After he put the deal together he added all these warranties to the car and when I declined he raised the interest rate and said you cant get nothing for free. At this time I was furious and told my Son lets go and the finance manager changed the interest rate back to what he promised. I felt he was game playing to sale us more warranties. Beware of this finance manager name Ray, he will add more to your purchase without you knowing. I just want people to be honest in life and know that you never should have to try to cheat people. Treat people with respect and youll go far in life.

Sam, I thank you so much, and I appreciate for being such a professional service provider. You were so eloquent, very friendly, so kind and you were ready to guide me through the process of selecting my new car. Most importantly, you throughly explained every detail there was for me to understand the terms and conditions that enabled me to select the ride of my dream.I cannot thank you enough, but, GOD bless you.YOU ARE THE BEST!

I purchased new ES300H. My sales person Chimgee really professional, explained to all items comes with a car. Except waiting too long go to finance i had great experience.

Review of Sam T (salesperson): *12 out of 10*This man deserves a raise. For more than 3 weeks Sam has stayed with me, from the first day I called in to inquire about a car until the day I drove it off the lot. Probably close to 50 phone calls. Im a very cautious buyer so I pestered him with a lot of questions, and the whole time he was patient, responsive, cordial, and in general just took very good care of me. Extremely hard working too, even answering calls after hours. Plus, on our way out of the dealership, our old car (not a Lexus) broke down, and Sam was nice enough to help us jumpstart that car.If youre like me, the main quality you look for in a car salesman is honesty. I am usually cautious when dealing with large amounts of money, but you have nothing to worry about with Sam, he is an honest, good person who will take care of your large purchase.Review of Rod H (general sales manager): *12 out of 10*Rod is just great, you should really meet him. Patient, honest, hard working, cordial, overall just a delight to work with. Also, he was able to beat the prices of all 20+ dealerships in the state of California. I would say, if youre working with Rod or Sam, you dont need to look further because youve already got the best deal. Coliseum Lexus, you have two stellar employees and I hope they are rewarded.Review of Coliseum Lexus: *12 out of 10*All I can say is, I will proudly wear my Coliseum Lexus license plate so that everyone knows where the best place to buy a Lexus is. If this review sounds too good to be true, its not, I am just that amazed by my experience there. They are very COVID conscious and everyone follows safety protocols. I believe they also do delivery. They even put the bow on for us!

Got my new RX350 from Coliseum Lexus at Oakland. My family enjoyed Lexus car quality and service. It’s such a great experience with Michael Ma and Carol. Both of them are very nice guys and responsible for all my questions and requests. Highly recommended!

Came to the Coliseum Lexus of Oakland looking for a new car. Despite all the options we were introduced to, we decided with the IS 350, which was a highly anticipated car for myself and others. This specific car wasnt in stock, however Johnny was able to order us this car and safely secure our spot. Communicating with Johnny was at ease, as he was patient with our decisions and explaining the details of the new car. Was a pleasure working with him!

An amazing customer experience! Every step of the purchasing journey was handled withe care! Bibek personally helped as we navigated my options, what I wanted to pay and what would be the best car for my needs. Between GM Mr Ron & Bibek (best salesman I have worked with) I do not think I could have had a more pleasant experience. They care about their customers and it shows!

I came here on Jan 15,2020 looking for a 2017 Lexus is. Johnny Huang was there helping me out. A stylish man. Hes helpful and explained clearly about the process. He speaks English,Mandarin and Cantonese. If you have any question, feel free to ask him about any of the vehicle. Hed love to help you!

I am still waiting for my full refund that was promised to me by Sayed in Finance over 2 months ago! And to this day, theres no refund and I have to keep emailing and chasing them for my refund. The follow up is very non-existent, the only time I would hear back from Sayed is when I would send an email or call with my frustrations or ask for upper management (GM is on leave). I do not recommend buying your car here, they promise things they cannot deliver. Very dissatisfied customer! If negative 1 star is a rating option, thats what I would rate them.

Chimgee satar was our sales women, we were in the market for a 2021 is F sport. Confirmed with her, they got only one in stock. Got there and transaction when smoothly as planned. Even got the Costco auto program discount. So be sure to ask your sales rep. Thenolac was clean and staff where all freindly.

Great experience from coliseum Lexus of Oakland! Tom Tang was our sales person, we got a great price and excellent service. Thanks for the whole team for the smooth transaction. Highly recommended!

Absolutely loved my car buying experience this past weekend. My salesperson, Michael, was fantastic. Super communicative and made sure I found exactly what I wanted. I had visited another Lexus dealer in the Bay Area and it was no where near the professionalism of Oakland Lexus. I had been looking forward to this purchase for a long time, and I walked away with an amazing deal and a super great buying experience. I recommend this Lexus dealer to anyone looking to be treated well! Thank you guys!!

The service staff, Chris, Jimmy and Henry have all been amazing! The entire staff is amazing but these 3 guys stand out. All 3 are kind, caring and the transparency in their Im here to do whats best for you demeanor is very very clear. I drive drive almost 2 hrs to come see these guys. Coliseum Lexus of Oakland is very lucky to have this trinamic trio.Blessings to the staff and your families

I am having my 2nd lexus from dealer Chimgee this year. She was very helpful and professional at everything. I am so happy for my new car and her excellent service. Highly recommended. Thanks Coliseum Lexus team!!!

Stopped by Coliseum Lexus to check out their inventory of NX300. Vicky (Wenxi Xu) and Anthony Huynh was very helpful and made it easy to purchase our new Lexus! We stopped by many other dealers and could not find the right vehicle at the right price but Vicky was very patient in our decision making and made sure we were taken care of.

This is a recommendation for Brent Johnson who worked with me on obtaining a new car this week at Coliseum Lexus of Oakland.I had a great experience and I didn’t leave feeling like I had spent more than I planned which is always the unknown of stepping into a dealership.I had been in the market for a vehicle but never really ready to pull the trigger. This week a few issues came up with my car and I knew it was time.I made a call in the am to Brent Johnson at Coliseum Lexus of Oakland through a referral and with a few questions to me about my preferences, Brent knew his available inventory and was able to recommend an SUV that had everything I wanted. Knowing the shortage of cars happening these days, and that I had to get one asap, I decided to go in the same day. Brent accommodated my schedule and I went in for a test drive that afternoon.The process was simple, and you can even fill out a credit application ahead of your appointment to save time. When I drove up the car was waiting for me to test drive. I never felt rushed or pressured by Brent and could tell he really wants his customers to be happy. I also want to thank Sayed Massoud, the Finance Manager for the extra service and care.If you are thinking, dont just go see Brent and find out for yourself, you will be happy you did!

Chimegee Shatar helped us to find the car we wanted for a long time. I think she is a highly experienced salesperson and we felt great during our visit. Also I think we got a great deal on the price. I definitely recommend her to anyone looking for their dream car or just explore to see an another option. I’m a full Toyota person but I really happy with my new Lexus.

Vicky was really helpful in purchasing my car and the whole process was very fast. I would recommend coming to her if you are buying a car!

Sam T helped us on our purchase and he was so nice and informative! He made sure that we were well informed of what we were getting into with the car that we chose and was extremely patient with us when we were trying to decide whether we wanted to purchase the car or not. He treated us with respect and dignity and provided great customer service.

Rommel and Chimgee gave me the best customer Service. They are very professional and guided me all the way through the process. World Class Dealership

TL;DR: I’ve never had a car purchasing experience better than with Sam at Coliseum Lexus of Oakland!Working with Sam was a dream. He’s friendly, knowledgeable, and best of all, listens to your needs as you find the car that’s best for you. At no point did I feel pressured - he works with you every step of the way to make sure you’re comfortable and informed.I couldn’t be more happy with my purchase and couldn’t recommend Sam more!

Johnny was very helpful. He helped us look for a perfect suitable for my parents and gave us a great price. 10/10 would recommend.

Just wanted to thank Lexus Coliseum team and especially sales manager Bibek for excellent service not only during the purchase process but also for being very responsive to all my questions after the purchase was finalised.

One of the best dealership in Bay Area, and Tom Tang is the best consultant I have ever met. I have called and visited other dealerships and encountered a lot of dissatisfaction until I got Tom’s call. He called me regarding the car immediately after I requested for info. He is friendly, professional, and reasonable. I got an optimal price for my dream car with his help. On the day of visit and test drive, he provided all the necessary instructions for me and guided me through the process. Bought the car right away after test drive. Moreover, Carol from Lexus finance are also very helpful. She handled my paperwork really quick and explained everything in detail. Smooth and happy experience. I highly recommend Tom and Carol!

Long story short, Anthony Huynh is an amazing salesperson. My family, up to date, has bought at least 3 brand new Lexus with him over the years. Im the latest one and its my very first big/car purchase too. He made the process so smooth and as little stress as possible. Hes honest and responsive. Couldnt be more happy with how it went. Highly recommend getting in touch with Anthony, even if its just inquiring.

My overall experience with Coliseum Lexus of Oakland was great! I was looking to lease a 2021 Lexus NX300, I made an appointment and upon arrival at the dealership, I was greeted and made to feel very welcomed by the general manager Mr Forrt. Rommel V would be the perfect person to help me through the leasing process, he was NEVER pushy, extremely helpful and listens to the needs of his customers. Rommel V made my car leasing process easy and Im driving a beautiful SUV

Hugo was a most helpful, respectful and professional salesperson as we looked at both new and pre-owned cars. He listened carefully to our car-buying needs and helped us determine the best model and year for our us. Thank you, Hugo!

Bibek Shrestha is the guy to ask for . Very knowledgeable and very client oriented . Sending all my referral to him and yall do the same

One word. Thank you Sam! He is most honest and straight forward sales person you will ever meet. Will come back again.

Just recently got a lexus from this dealership. I worked woth Brent Johnson and the guy was great! Heard what I was looking for and gave me the best package that I didnt even think was possible. I would definitely recommend going here if you are looking for a new car, commuter car, or just want to check out cars. The experience was great!

Thank u Sam for helping me out with my 1st trading lease u are very professional of that u do thank u very much Sam

Johnny was great! He really worked with me to make sure I was completely happy with the purchase of my new car. I was hesitant since it was a trade-in but I am more than happy with my new car and the service provided.

Temka and Sam where very professional and knowledgeable. They provided extensive details about the vehicle and did everything within their power to keep me content. Thank you Temka and Sam for welcoming me to the Lexus family!

Vicky is nice and friendly, give the information what we want, and answer our questions!

I got new IS300 from Chimgee. Happy with a car. Thank you!

Just purchased the first car for my little brother, and the sales consultant Johnny Huang is such a great help! He made the entire purchase process very smooth, and we got a very good deal for the car. Would look for him again if we or our friends are looking to purchase a car.

Thank you Rod and Hugo for helping us buy Rx450h. You are very enthusiastic and patient. I will recommend more friends to buy cars because you are the best.👍👍👍👍👍👍👍👍👍

Highly recommend Johnny! He went above and beyond to make everything go smoothly!

Had a very good experience leasing my second car from Anthony Huynh. Between my husband and I, we were researching pricing at three different dealerships, and Anthony gave us the best pricing and was the most responsive. Dealing with getting a car is definitely NOT my favorite thing to do, but Anthony made it a pleasant process and put in the work to earn my business. Thank you, Anthony!

Visit the dealership 2 weeks ago and My sales person Tom Tang present the the 2021 NX 300 and demonstrate the features. he is straight forward, got a great price and services. highly recommend Tom and Carol ( finance manager) . Thank you !

Great experience buying a car here with the help of Tom Tang! He is helpful, nice, patience and informative. I am very happy with my new car. Highly recommend. Thank you Tom and everyone at Oakland Coliseum Lexus!!

I purchased an awesome SUV Hybrid 450 from Lexus and had the wonderful fortune of working with Tom Tang. He is no-pressure, funny, patient, and knowledgable. As a recent widow, I admit that I was feeling very nervous about how it would go since Ive never bought a car on my own. But Tom was really helpful. He even got me my favorite color: RED! It was a very good experience.

I bought few cars from different dealerships, but Johnny from Lexus is the best dealer I have been met. He was helpful and provided great customer service. We are very happy to meet you, Johnny. Thank you again for all your help!

I will preface this by saying that I have been a Lexus owner for 10 years and have dealt with quite a few Bay Area dealers. I inquired about a vehicle through their website and immediately received an e-mail from Johnny. I called him the next day and over the next couple days discussed with him a couple vehicles.I went into the dealership over the weekend to test drive the vehicle we discussed and to ultimately seal the deal. Throughout the process Johnny was very responsive and worked hard to get me into the vehicle I desired. His manager, Rod, was very involved and both men exhibited excellent customer service, attention to detail and most importantly, honesty. There was no over promise or under deliver or any other tactic that makes one loathe purchasing a new vehicle. Carol in finance was also great. She is thorough and patient.It was truly a pleasure to have met and worked with each one of them. If you are in the market for a Lexus, I strongly recommend that you give this dealership a chance to earn your business.Thank you Johnny, Rod, and Carol! We are loving our new ride!

Chimgee Shatar was a very kind person and very helpful. Highly recommend if purchasing a car and or first buyer

Our lease was almost up on our Acura, I had been interested in downsizing my SUV and getting a sedan. Always wanted a Lexus sedan. Was so fortunate to work with Tom Tang again and find out he was now at Lexus. Tom has always been a stand up guy. Honest, patient and straight forward. This is our 4th car lease. So I am definitely not new to the car game and do not have time for the run around that some sales people and dealerships like to give you. You dont get that with Tom, you get total transparency. He goes above and beyond to try and meet your needs and his customer service is unmatched. We left that same day with an amazing deal, and drove off with a ES 300 Hybrid. Carol Wong, the finance manager was awesome too. She answered all of our questions and was fast and efficient with the paperwork. So happy with my positive experience at Lexus of Oakland. Thanks Tom and the team for all your help!

Bibek shrestha is a excellent saleman i ever met

2nd purchase with Johnny Huang and the experience was just as amazing as the first time! His recommendation really helped us picking the right car for our family. It was a smooth and quick process and the best part was we got a really great deal!! Love the purchase and the service provided Johnny.

I just bought my very first Lexus and I love it! I was given 5-star treatment throughout the whole experience. Bibek, Tom and Rick took an experience that was a little stressful (my previous car was recently totaled in an accident) and made it painless and fun. I’m VERY happy with my decision to both get a Lexus and get it from Coliseum Lexus.

Needed to purchase a car in very short time. Went through Costco membership program and was matched up with Coliseum Lexus of Oakland.On Wednesday, I submitted my information and received a call back within an hour from Johnny Huang. He located the car I was looking for, I was in a unique situation and he was able to find another car that fit my budget and quickly turned everything ready. Went to test drive the car after work and everything seemed good.On Thursday, I went back to finalize the purchase. Johnny had the vehicle ready to go, washed and full tank of gas. Here is the best part. I was matched up with their finance manager Carol Wong who was the most fantastic finance manager I ever worked with. She and Johnny made the transaction really stress free. Purchasing 2 other cars in my life, it was always an all day sometimes weeks of negotiating, financing, etc., but I couldnt believe this was all done in less than 2 hours. Granted, I wasnt financing with them, still it was such a smooth transaction, I was surprised to see me back home so soon.I shared my experience with my coworkers and family and my coworker said that he is in the market for a new vehicle, and if his wife decides on a Lexus, that theyll reach out to Johnny and request Carol. I guess what I appreciated overall was that neither of them were trying to upsell anything, I was most anxious about that. 10 out of 10, Id definitely work with Johnny and Carol if my next purchase was another Lexus.One thing to note though, while I was waiting for the paper work, I did hear a bit of riff between few other sales associates which felt unprofessional given that I was right there, but that didnt hinder my overall experience.

Good afternoon Mr. Fortt,My name is Martin van Overbeek and my wife and I are new customers as of yesterday. I wanted to share our fantastic buying experience with you so you are aware of your employees performance.On May 24 my wife inquired about a white RX350 listed on your dealership website. Internet Sales Specialist Bibek Shrestha promptly reached out to her to discuss the vehicle. He informed her it was still pending assembly with a late June/July build date, but would hold the vehicle if we wanted it. She asked for your best price and was quoted $52219 before rebate. My wife passed the info on to me and I began corresponding with Bibek.Bibek sent a preliminary Monroney sticker to us and said he would keep us informed of the progress. For the next month and a half he called and texted frequently, reassuring us the vehicle was earmarked for us and not to worry. As the status changed (scheduled build date, VIN #, shipping date, etc.), he kept us in the loop. This was comforting as several dealerships would sell similarly equipped cars fairly quickly.We learned the car would most likely land this week, and were told as soon as it arrived (Wednesday 7/14). Yesterday my wife and I took a 6:15am train from Fresno and Bibeks arranged for his partner, Internet Sales Specialist Johnny Huang, to pick us up at the train station. Johnny took care of us during the paperwork preparation and did the handoff to Finance Manager Carol Wong. With an upbeat attitude and great sense of humor, she guided us through the remainder of the sale.Overall, this was the BEST car buying experience in 32yrs! Its nice to have a salesperson that is honest, concerned with a quality car buying experience, and does what they say without excuses. Please commend your staff for Yvonne and I. When we buy another Lexus, we are coming here first. Have a great weekend, I wish the dealership continued success.Sincerely,Martin and Yvonne van Overbeek

Vicky xu was a tremendous help today. Thank you!!

Tom Tang is really knowledgeable and straight forward and make buying process really easy and straight forward. Really happy with the transaction. Highly recommended.

Hi, I would like to share my experience with Rod,the sales manager and Bibek the salesperson. They both went above and beyond to help me find the right car for me. They took the time needed to make sure the car, price and features were what was best suited for me. I felt it was not just to make a sale, but they actually cared about all my concerns. This is very refreshing in this time. I will definitely recommend them to anyone who needs a Lexus or a car they have. Like the slogan says experience amazing.

Sam really helped me out so much through the process of buying our my new used car! He was really great at answering all my questions and didn’t pressure me into making the sale. I would definitely recommend coming to the Coliseum Lexus of Oakland to see Sam to help you out!

My wife and I are very satisfied with this service.We definitely found what we were looking for and much more !! We were helped by Chimgee Sh. who was upfront and honest which is one of the most important qualities especially in purchasing something as big as a car. Chimgee And Sayed M. were really great 👍 They handle us with patience and care. Very friendly oriented and fast.We were helped every step of the way to make sure we got the best deal possible!! Definitely would recommend this dealership.

Bibek Shrestha was my sales guy and was fantastic. Knowledgeable about all products and processes, thoughtful and polite, no rushing. Quick to reply to my texts, etc. The GM and GM of Sales greeted me, all the way to the Finance Mgr... everyone super helpful and friendly.

I went into Lexus not knowing what I would be able to get. But my new friend Anthony the great sales man helped me get into a brand new car. Thank you so much Anthony👏🏿👏🏿👏🏿🙏🏿🙏🏿🙏🏿😁

Vicky and carol was very helpful and patient.

Great experience buying a car here with the help of salesman Michael Ma! Informative, nice, and helpful without being pushy, he was central to my pleasant experience with Coliseum Lexus of Oakland. Very happy with our new car and overall visit to this dealership. Highly recommend - great staff and good prices!

Had a positive experiences when purchasing a ES300h. Brent was an excellent sale consultant.

Brent was great!! He was very professional, informative, and I would highly recommend asking for him if you visit this dealership!!

Thank you Michael for finding me the car I like and it was an easy experience

Coliseum Lexus of Oakland is near and dear to my heart. Ive purchased 4 cars from this dealership and spent many years receiving great service. Brent Johnson is a world class salesman and represents the Lexus brand and this dealership with class, honesty and style. BUT>>>Unfortunately the Coliseum Lexus Service department is no longer representative of high quality of service that it once was and still should be. I would either steer clear or go in with low expectations.My recent experience was less than good. I had originally called and spoke with Jaime Padilla to discuss having transmission service. Jaime was great and scheduled an appointment and told me the service would likely be $250. Upon arriving at the dealership I was informed that my car was due for 100K mile service. I know that that service is generally ~$1,000. However I was presented with 3 options and the only option that offered the transmission service was the Platinum service (~$2,500). I bit the bullet and while expensive, the techs did an excellent job.A poor customer experience can destroy the amazing work that goes on behind the scenes. Real talk: Coliseum Lexus provided me with the worst customer experience Ive received at a dealership hands down. Evidence that one good service adviser cant prop up an entire dealership. As mentioned previously, Ive purchased four cars from these folks and had countless services experiences over the years. Heres the experience:Saturday I took the car in and was told that I could likely get the car later that day. When I opted for the Platinum service, I was told the car would be ready Monday afternoon. Throughout the day Saturday my service advisor kept me up to date on findings with my car. They identified that brake pads had to be replaced. I gave the the green light (even though dealer pricing is significantly higher than any wheel/brake shop).Monday afternoon I was notified that they would need the car an extra day and would be ready early afternoon Tuesday.Tuesday, I attempted to contact my service advisor, but received no updates or returned callsWednesday I was informed were good to go. I went to the dealership at approx. 1PM. My service advisor was not around and the other service advisors were helping other folks. So, I went to the service desk. After waiting a few minutes, I rang the bell (that was tucked behind the service window) and waited a few more mins. I was approached by an attendant who asked what do you want? I explained that I was here to pay my bill and pick up my car. She replied talk to your service adviser. I explained that my service advisor was not available. She asked for my name and took off. I waited 10 mins and when she didnt return, I went to find any other service advisor. Unfortunately, there were no service advisors on the floor or in their offices at that time. I had now been at the dealership for about an hour and had leave for an afternoon meeting.Later Wednesday afternoon I called to speak with the Manager RON FORTT. He would not take my call. Later I heard from my service adviser who was very apologetic and surprised at what had happened. I asked him to share my experience with RON FORTT and to please have him return my call. He agreed and also offered to send someone over to deliver my car the following day. My car was delivered as promised thanks to Jaime Padilla!In the end, I have my car back and the work was done well. Unfortunately the Coliseum Lexus customer experience is need of service!RON FORTT apparently can not be bothered and doesnt want to be distracted by Coliseum Lexus customers.UPDATE: as of 7/18/21 NO Contact despite several attempts. In fairness about a week ago I was contacted by Brent Johnson and let him know I was boarding a flight in one hour and would not be available to speak with anyone. About 2 hours later Ron Fortt did leave me a message (probably knowing I would not be available). I did return the call and never heard back. This is the new normal folks!

Great salesperson. Very knowledgeable, professional, patient and understanding. He was willing to work with us and help us have a great car buying experience.

I went there seeking the 2021 500 LE Sedan. They had no 2021s. The car salesman tried to sell me a 2018. HELL TO THE NAW!

I have such an awesome first time experience at the Coliseum Lexus of Oakland purchasing the 2021 Lexus RX 350 last 2 weeks. Rommel Villamor is an amazing Salesman and gave me excellent experience. I had been in touch for a couple of weeks prior to the car coming into the inventory. The whole car buying experience was amazing and hassle free. Rommel is very knowledgeable and helpful with my purchase of the vehicle. I am happy with his service. The process is very smooth. Will recommend to friends. I also able to negotiate a price that fit within our budget. ROMMEL.... YOU ARE THE BEST!

We so happy and graceful to share with all of you our happiness. Tom Tang was the salesman we met at Coliseum Lexus of Oakland. He is very friendly, knowledgeable and very informative. After listening of what we were looking for, he helped us to select RX-350 vehicles as available. He explained in details the differences of which of type of SUV has to offers. Tom listened and responded to our inquiries by providing pros and cons. Never did he attempt to sway us in purchasing. It took approximately 5 hours and we finally found an SUV that we like best and so happy that we bought it.

Vicky gives good customer service. Fast, efficient and patient. Addresses all your concerns very thoroughly.

Our salesman Johnny Huang was super helpful. He got us a great deal for the perfect car. He was really patient and presented us with all our options. I left the dealership extremely happy. I’m in love with my 2020 IS 350. Thank you Johnny (:

We recently leased a 2020 Lexus ES350 from Coliseum Lexus of Oakland and I love it. The experience from start to finish was extremely pleasant. Sam T. was our sales rep and he answered all my questions. He was giving me updates throughout the process when it came time to finance. Although the wait time was longer than anticipated, it was understandable there were others purchasing a vehicle and there were limited financing managers available at the time.

Fast service, nice people, not too crowded

Rommel provided a great customer service. He helped work out a good discount for a brand new, just released car. I would recommend him to all friends

Tom was amazing. Really helpful, knowledgeable, and very pleasant to deal with. Recommend him for anyone looking to buy a Lexus.