Recently purchased a laptop in Okemos, MI.. Liam was my service rep. He was patient, listened to my needs and offered me several options that were in my price range. I had a general idea as to what I was looking for and he guided me to my final decision. There was no high pressure sales. He was knowledgeable, professional and an exemplary Best Buy representative. It was an excellent shopping experience.

Great customer support! Went over to pick up an online order. Provided phone number and some basic info and they found my order (I didnt have to dig through emails or texts - they just figured it out). They asked me to pull my vehicle up to the door and they brought it out and loaded it for me. Super great especially since it was a washer and dryer. Thank you!

Price match feature in bestbuy is awesome.However This particular store I wont be returning to. Staffs here can be little more helpful. Not that 50+lbs fridge is super heavy for single adult to lift,but I believe refusing customers request on lifting heavy appliances can be a liability issue. When I asked one of staff member at the appliance section if he could lift one of mini fridge(bigger one with freezer) to cart to avoid unnecessary risk, guy simply said he was too busy - standing around at the counter - and told me where I could get a cart big enough for it. If store was busy I would have understand, but the store was not busy at all, and I was only one at the appliance section. I did manage to lift it and put it on my truck bed, but the experience just left a bad taste in my mouth. I believe asking in-store staff for help is appropriate thing to do as customer, and these guys brushed it off like I was not supposed to ask for it. I have bought most of my electronics from this store for the convenience of it and the price match, but for the next electronics I need I will be going out of my way to Best buy in the west side of Lansing since staffs are much more helpful over there.

Its a good best buy. We have always had helpful and friendly interactions with the staff without feeling rushed. We are allowed the space to think and decide before making big purchases but can always find someone quickly when we need help.

Good place to get electronics. Most of the time employees greet me and assist with my needs. This past time they didnt, but most of the time theyre on top of their game. Very knowledgeable about the products they sell, overall stress minimum experience

Awesome customer service, seamless pick-up of online purchase.

Ordered a stove September 16. Salesperson said it would be delivered September 30. On the 30 called and said it would be October 1. October 1 called and said it would be here October 23. I went back to the store and talked to manager Aaron. He said the stove was in the warehouse but they were having delivery problems. He said he’d get the stove to the store then he could expedite the delivery. The store just called and said they had the stove and it would be delivered the 27th. I guess I should’ve let the warehouse deliver it the 23rd.

I didnt really go. We were right next door at Office Depot getting some packing tape. I wanted to buy an Oculus, but Nick said: NO DAD, WE ARE NOT GOING TO BEST BUY RIGHT NOW. Im sure it would have been a five star experience.

This store is intimidating and the employees feel like piranhas let me just nod please dont speak to me

Employees were courteous and. knowledgeable

Was a slow customer volume time. Was able to get some good friendly service. As always, depends upon who is working. Service was good today. Restrooms were clean late in the afternoon.

Terrible delivery experience. I purchased a gas stove from Best Buy that was scheduled to be delivered today. The only thing that I asked of BB was that when the delivery driver gets here, Id like them to move a fridge from the kitchen to the basement and one from the basement to the kitchen (new stove matches basement fridge). The salesperson I was dealing with spoke with a manager to confirm they could do that for me. They even put on the receipt 2 appliance relocates.The delivery driver called yesterday to confirm the appointment and left a message on my home phone. I tried to call him back, but received his voicemail. His voicemail requested that I text or leave a VM, so I figured he prefers text. I texted the delivery driver to reiterate the scope of work and that we are planning on seeing him. The next day (today) I removed the hand rails from the stairs, shut off water to the entire house, and emptied the contents out of 2 fridges. When the driver gets here he informed me that he had discussed it with his manager and they dont relocate existing appliances.I really wish that I knew that before I waited a week for delivery, donated my old stove, made sure to have as few groceries in the fridge as possible, removed the handrails, emptied contents and shut off water. I went into the store to speak with a manager and they all sounded surprised that they wouldnt relocate the appliances.

Best buy has become a joke. They no longer fulfill their pre orders or even give a time-frame on when they will fulfill it. Their call system is a inefficient unknowledgeable joke. It takes half a week for them to respond to anything on messenger. Its a waste of time and money to go through best buy for anything.

The tecnishion at Best Buy is highly qualified to install a raido that I thought I could install myself. The install took a little over an hour, the person even pared my phone to my new raido that I bought on Amizon.

I came here to purchase a laptop for my college Cyber Security classes, and Best Buy was there to help! I already knew the specs of what I wanted, but they helped me narrow my options down really quickly. But, whether youre coming in with something already in mind, or youre still not sure what it is you need, Best Buys friendly staff is super friendly and knowledgeable!

Staff is always helpful, prices are fine I guess just retail, but the store is always good.

Customer representative was personable, helpful and answered questions thoroughly with extraordinary product knowledge.

Friendly staff in geek squad and other departments! Went in to replace a broken phone and we also left with a new laptop. Enjoyed our visit!

If you want the best info on electronics, this store has people who know it well. The other locations are good. But the one in okemos is where you should go, to get the best info.

Great help with phone after a rough start. Thanks to the store manager and Brent the phone man who really knows what he’s doing!

Went to buy an IPAD air. We were going to order it, but the store in Okemos had a bunch so I paid in Lansing and drive to Okemos to pick it up.

Good selection, we went in pretty late so we didnt get good service but I dont blame the staff since they were close to the end of their shift 6

Needed help with phone. Store layout is great.

Huge selection of electronics and media. Best buy has always been my go-to place for pc games growing up before you could get games digitally.

Very helpful, prices were high on I phone products.

Great service every time Ive gone.

Was able to get great information on the Fitbit devices.

A little confusing to be honest. I went in there confident in what I wanted to purchase and got talked into something completely different and not what I needed at all -- but of course cannot know that until one gets home. customer service, on the other hand, was amazing. checkout experience was totally different than the shopping experience.

Needed a tv wall mount & a replacement DVD player. The salesperson was very helpful -- he didnt just show me most the most deluxe models and he clearly explained the differences. Then he carried the heavy wall mount to the checkout and out to the curb.Also, and equally important these days, the store was well-stocked.

We had great service with a very knowledgeable sales rep. He answered all of our questions about the product we were interested in. Even gave us some new information that we didnt know about it. We are happy with our purchase and will continue to shop here in the future.

I normally do not purchase from Best Buy, but I have recently ordered a couple TVs and other things through them and have found the experience to be better than expected. I feel that their customer service has improved over the past couple years. They have moved the return center and curbside pickup to the front of the store and it makes it a lot easier. They still have a person at the very front of the building which is different than at most places, but it does deter theft. I recommend Best Buy in Okemos.

Amazing service and useful tips! They wanted to help us get the best deal, not to get the most money :)

Nice to have a Best Buy close enough that I can bike to. Like to order stuff online for pickup at local Best Buy.

Best place for tech, audio & electronics!its a DANDY!

This Best Buy has the nicest and most helpful staff. From the guy at the door to the lady that helped me sort through the Apple Watch products, everyone was super patient and helpful. Easily my favorite Best Buy location because of that.

Picked up a new Samsung washer and dryer from here. Honestly I was shocked at the salesman and how he was able to work out a deal with the store manager to give me the price I was looking to pay for. Excellent place to get any and every type of electronic.

One of the best camera sections Ive seen in Best Buys in the area. Knowledgeable, helpful, and friendly staff. Those folks really know their stuff, Ive gone in not knowing what Ive been looking for and theyve helped find the right fit every time. Decent sized store as well, standard Best Buy as far as I can tell beyond the camera stuff.

For a store that was empty of shoppers the staff there was very helpful and knowledgeable.

This store in Okemos is very clean. The staff is very knowledgeable and helpful. I never get overly bombarded by staff when browsing around the store either. The atmosphere is very pleasant. Will shop here regularly.

Every time Ive shopped here the employees have been extremely helpful and polite.

There ok, fast service always willing to help. The website doesent always match whats in stock in store though.

This is the nicest Best Buy Ive ever visited. Its in a good location, the remodel looks great, and the staff is as helpful as it is entertaining.

They had what I came for and even something I didnt! Service is fast and friendly.

Helpful, friendly, and huge! As soon as I walked in, I was greeted. Then, before I even started wandering aimlessly, another employee asked if they could help me find something. They pointed me in the right direction and when I got to that area, another employee asked how they could help me. They directed me to the exact product I was looking for. To be fair, the store was really slow at the time, so I wouldnt expect this level of service all the time, but all the employees were very kind and helpful!

Always can find what we are looking for. Great staff.

Great experience buying a microwave on Black Friday, curbside. Normally Id avoid Best Buy like the plague (pun intended) but our microwave broke that morning and we had to warm up Thanksgiving leftovers. Picking up curbside was the perfect answer - instant (almost) gratification and they brought it right to the car and popped it in the trunk.

Samsung watchs are out of stock. The toilet paper in the bathroom stalls are not placed in their holders. Therefore you have to twist your body around to grab the toilet paper off the back of the toilet in order to finish what you started.

Store is pretty decent and so are the prices but some of the employees dont know how to take care of things in certain areas. I asked about my phone plan that I had bought the day before and they said they werent firmiliar with that info and told me to look up how to set up my next plan. A little unprofessional but he looked like a stoner so it was chill, lovely place. 🌿🚬

Good service but they have appliances on the showroom but not in stock.

Theres nothing like a hands on experience when you are considering the purchase of a cellphone, tablet or computer. The staff are courteous, knowledgeable and helpful. Unlike some online retailers, the companys return policy is quite liberal and the prices reasonably competitive.

Great customer service and a knowledgeable staff, but the stores lack the most up-to-date computer technology.

We had to buy 2 monitors as my wife has to work from home. The 27 Acer monitors should work. The price was good (we checked on line). Brent, the sales associate was extremely helpful in choice and the necessary cables etc.

Great customer service. Very knowledgeable on electronics and has all the electronics in one place

This store does not answer thier phones in store when you call to inquire about anything! I purchased a TV today and there was no cord or manual for it so I tried to call and I talked to the recording and then it put me on hold for 30 minutes! I still have yet to talk to a person!

Poor customer service overall, something was on the incorrect shelf indicating a different price and instead of being met with assistance I was talked down to by the cashier. Purchased what I needed from Amazon in the parking lot following this experience, will not be shopping here again :)

Ty was a wonderful Geek Tech helping me with my cellphone.Thanks Ty.😃

Took a while to get a worker to assist us. Store clean and staff was friendly.

This is the best Best Buy. Alliteration aside, this store is superb, very clean and well stocked. The real gem of this store is the staff members, y’all do a terrific job, thank you for that!

Best buy is garbage.. better off shopping at Dollar General. Seriously. They never have anything i need and their customer service sucks! Always has. Try and change my mind... good luck.

Its sad for me to say this, but, If you love physical media like I do (blu-rays, dvds, and 4k discs) this is NOT the place for you anymore. Go to Walmart, Target, or even Meijer. Their section is actually a section, not one row of movies.

Very clean and well organized and workers were polite.

I love best buy. Very friendly and knowledgeable workers.

Was a very interesting visit.. found a possibility of a 2nd option for my front channel speakers. Also learned novi store is getting all new high end home theater equipment soon.

Very helpful. Thank you. They solved my pc problem.

Was out of the OLED Nintendo Switch.

Nice people helped me and it was almost closing time

Wanted to run in and get a single product quickly, and this Best Buy set me up for success. Five minutes was all it took to be back in my car. Clean bathrooms here too!

Great place to get technology. Had a long talk with rep the other day before buying a new cable modem. Looked at mesh wi fi router too. Very helpful. They will outlast Amazon.

Not the best deals. But you can get your stuff the same day. That is until Amazon can figure out how to do that too...

Actually my experience was not good. I went in there looking to order two new phones. There was two gentlemen working the counter in the cell phone section. They were busy I understand that. I stood there for 30 minutes not one person acknowledged I was there. I will not be back. Thanks Best buy.

Went in to buy a smart watch, walked around for a bit looking at other stuff then went back to the watches. We stood at the watch we wanted to get, meanwhile 3 employees (in picture) never once asked us if we needed anything. Terrible service, I will not return to this location, if any ever again! With amazon and many other online merchants, best buy will soon be a thing of the past anyways.

Satisfied w my purchase. I had a small issue & the store operator & manager addressed it & offered a solution. I appreciate it.

Stopped in to Best Buy to upgrade a couple of phones. The staff was friendly and polite and were more than helpful. They advised of deals that were happening to get us the best pricing possible. All that being said it was a relatively painless procedure and I snagged a Samsumg Galaxy s20+ for almost half off. This Best Buy has always been good to me when Ive visited the store.

Fred at Best Buy in Okemos was so helpful! My friend and I went in looking for a laptop charger for her prehistoric laptop. Although they did not have what we were looking for, Fred was able to find her what she needed elsewhere and that to me is the best customer service!

Staff was very helpful. I purchased a new item, as well as picked up something I ordered online. Everything went smoothly.

Installed my stereo in no time was friendly could not have went any better

Went to buy an amp and the guy we talked to was very helpful!

Staff was very knowledgeable about computers and did a good job getting the best value for my budget

I just want to ask a question stop putting me on hold for 20 minutes.

The cashier in the phone dept didnt have a cell phone protector that I have been looking, but the time to Google it and set purchase and delivery and it will be delivered to my house in just a few days.Thankyou Best BuyMerry Christmas

This is my go to place for technology and appliances! The most convenient place to get Steam gift cards as well.

Always great deals here

Very good experience and employees were very helpful and nice.

This trip was pretty good. We were able to complete our purchases without any problems. This has not always been the case in the last few weeks.

Good service. I like what I have boughten there so far.

Website is a joke, never right.

Quickly brought out our order. The young people delivering curbside are very kind and helpful. Perfect in a stressful time😊

The man that helped me was very patient.

All the sales associates are always so helpful & friendly,,my go to tech store for certain.💙

The staff is very helpful and the store is very neat, clean and well organized. I would definitely recommend this store to anyone looking for electronics.

A Blue Shirt associate tried to activate a new phone for me on a new plan on Verizon. My phone was stuck on the activate your phone screen of setup and they said it would take 30 minutes to day to activate. Now after wasting an entire weekend on the phone with Verizon and Best Buy it turns out they entered in an activation start date FIVE DAYS into to future from when I picked it up. So not only do I not have service, but I am also unable to do anything (even check the time) on my phone until that date. Do NOT let them set up your phones for you, the process should be pretty easy and straightforward to do on your own.

Standard big box store

Its best buy what can I say

Worst customer service ever! I’ll be buying online elsewhere. Products damaged! They delivered after many weeks and forgot another order of mine. I can see why brick and mortar companies are going out of business, service and lack of care to customers are declining. Management needs more training. Never again will buy from Best Buy nor would I recommend. Over priced as well, I found the same product for $200 less than what Best Buy is selling for. This place is ridiculous

No way to get information. I wanted to buy an exercise bike for my autistic son, but wanted him to try it out first. Disgusting they will not talm to you. THEY JUST LOST OVER A 1000K PURCHASE

High marks for the team at Best Buy in Okemos! We are very happy with our purchase and the level of customer service we received.

In and out! Stock was a little wanting but whos isnt during the rona. Store was very clean and the staff was very nice and helpful.

Geek squad charge too much money on simple job，good parking area

Great people, great products.

FOUND EVERYTHING I NEEDED N MORE VERY HELPFUL STAFF...