Apria rep on Tuesday said they would deliver my mother’s oxygen concentrator on Wednesday. That didn’t happen, said they said would deliver on Thursday. Still didn’t happen, so after I left VM Thursday night, Ashley left me voice message 8:00 am Friday that they tried but no one answered at the door - but mom didn’t go anywhere! Said they would call me before delivering Friday. Called me 11:00 Friday to say they couldn’t deliver until Carter medical picked up their ox bottles - so I have to deprive her of oxygen before they can get her oxygen?!?!? Not doing business with these people!

I am beyond frustrated with Apria. I have been trying to get a CPAP through Apria Healthcare for almost 3 months now. Weeks after my sleep study, I still hadn’t heard from Apria, so I had to initiate the first contact. I have been bounced from person to person and I have had to initiate contact almost every time we’ve spoken. The timeline they give me changes every time we speak. The ladies on the phone are usually nice, but don’t seem to know what they’re doing. I’m hoping to find an alternative company to work with.

We have been to Apria in Oklahoma City in the past and was not impressed with the service or product knowledge. Well, that all changed! Destiny was outstanding! Destiny was knowledgeable and answered all of our questions which should have been answered the last few times we were there. We also had a chance to meet Jeff the Manager. Jeff was outstanding and spent extra time with us to make sure we had the equipment we needed. I was impressed!8/11/2021 - Mother-in-Law lost some weight and her mask was not working. Again, Destiny was wonderful providing options and great insight/recommendations. We landed on a mask that works! Great service! Thank you again

This company has been very helpful and always been friendly to my knowledge. Big shout out to Ron, answered my questions and help get my oxygen refills . They always have my supplies ready on the same day, usually within an hour . No complains here .

The staff were so quick and prompt with the orders from my physician. They explained everything, they were kind to me, and the service that I got from them was excellent. They all persisted in meeting my needs, and were very patient with my first-time patient questions. I know most of the names of the folks who helped me, but, sadly, I do not remember every name. But each person knows who they are, and I am thankful for their care.

Great company to use for home Healthcare needs! I needed home oxygen set up and Shasta was amazing in arranging what I needed! She even came out to my house to help me with the devices to make sure I have what I need. Destiny is also great! She came out to my home as well to try a smaller device and was very helpful!Kudos to both of them for being amazing and kind!

Just an awful ongoing (FOR OVER A YEAR) experience with their customer service and this company. We were unknowingly and illegally charged for a breast pump (you are given a free breast pump through insurance under ACA) and months after we returned the pump (December 2019) Apria calls to collect a bill. We call Global Health (our insurance provider) who tells us they settled the bill as per required by the federal government.Here we are over a year later still getting calls once a week from Apria that we owe a bill and it’s in collections. My wife has tried multiple times to get a bill we do not owe off of our account and we get the go around every time. She got a call again today, and I am over it. Can’t imagine this is an isolated case. Harassing the patient for your screw up is not ok. Her time for over a year has been wasted trying to fix your problems and now you’re taking my time. Only an insurance company can operate like this and stay in business. If you have a choice, go somewhere else. If you don’t, pray you don’t have a problem because it won’t get resolved.

I a not happy with this company. The hospital ordered oxygen so the company was quick to comply, but now I have been trying to get them to pick it up for a week and it doesnt happen. It is in my way and Im sure they will try to collect from the insurance company.

For almost two weeks I have been trying to get a new CPAP. My doctor has a copy of the 10 year old sleep test, notes, my insurance info, his prescription for the machine and mask, and everything that Apria asked for. And everything that Aetna needs. Yet we still keep getting the run around. Aetna has these people high on their list but I don’t know why. Someone needs to explain to me why it is so hard to get them to do anything! I just need them to get me what I need. Apria gets one more chance on Monday when I call them. If I don’t get a shipping confirmation I am going to someone that will appreciate my business. How do they stay in business being this hard to deal with? If a manager responds to me to deal with this I will be pleased but surprised. And I actually bought a CPAP cleaner without insurance from Apria direct while all of this was going on.

One time a request for hoses didnt go right, I had plenty. I was wanting some a special one with foam on earpiece, received regular. Next time I ask the driver for them, hehad them here in a day or two. When I hade problems with my home unit, even though it was working they had a new one right out. They have me set up good.or my insurance does. Home concentrator, portable,and big tank.We city folks are spoiled, trying to get set up for a 3 or 4 month stay in a town in east Texas. Well I think I have more equipment on hand than they do. So now I will give them five stars. Get the Oklahoma City phone number and work with them. The number that is posted is their home office. May not be the one in California but its not Oklahoma. Okc number five stars, the other numbers no comment.

Though I was running into all kinds of frustration in getting the kind of equipment my husband needed that fit our lifestyle, I am now so pleased. I am from a small town where everyone knows each other and we are dependent on each other all the time. I also knew the equipment was covered on our insurance and Medicare. It was a big change coming to a big city. The Oklahoma City manager, Jeff, has small town in philosophy and customer service. As well as, he has expertise in Pulmonology. He took time and listened. He and the person that made other deliveries took time to explain how to use equipment and wrote out instructions.This was our second company to try in order to receive exactly what the Doctor is prescribing. If you have trouble in getting good service and appropriate product, don’t give up. Ask for the manager! Jeff knows his stuff.

My dad has been with Apria for a very long time. He would get uptight when his equipment was not working properly and when he would call he felt like he was getting the run around. They would tell him they would come on a certain day and not show up. My parents live a bit out of town and the closest hospital is about 45 min away. I have stepped in to help him and up until yesterday 9/3 I could not give them a 5 star rating. I received a call from Jeff (just started working for Apria 4 weeks ago) and we have NEVER received better customer service than we did from Jeff. He personally drove to my dads house brought the equipment that was needed. He also explained things to my dad that no one had before. My dad said he was extremely nice, polite, and most professional person that has ever came from Apria. He also wore a mask which was HUGE for someone already struggling with his breathing. Jeff reassured me over they phone that he would take care of my dad and there is nothing better a daughter wants to hear. Hopefully this is just the first of many reviews that show Apria is taking steps to turn things around.

Weve been calling around the city looking for a specific nasal emission medical device to help one our pediatric patients. Although they didnt have what we were looking for they were a great resource in giving us some more leads to help us on our hunt. We just love collaboration like this to get a kid help. Thanks guys!

If I could give a Zero, I would. This company has horrible customer service. I have tried since January to provide our new insurance information, and they still can’t get it right even after an employee early on said they had the correct information on file (even read it to me). I received a bill in September for nearly $1,600, which stated no insurance is on file. I have tried many times to get this straightened out, including talking to their billing department (apparently in India or Pakistan). I talked to Olivia in OKC on 9/23, and she said it would take 48-72 hours for me to hear anything. On 9/30, after being on hold for 15 minutes, the office person took a message. Today, my husband called and was also on hold for 15 minutes. Apparently Olivia does not return messages. We stopped using this company in May. Stay away from Apria Healthcare!

On December 21, 2020, I found myself at 230am, with a broken plastic housing that holds the tubing coming from my CPAP machine. I tried to super glue it, wrap tape around it and neither had worked. My pressure setting is 19 cmH2O, so it is not an option to have a CPAP that is not operational. I called Apria to see about getting another head gear sent out, but it was going to be 10-14 business days before it would arrive. COVID does not allow customers to go in the Apria office. I explained my situation, so the CSR transferred me to a Respiratory Therapist, and she asked an Apria associate to drop a different type of headgear, but one that worked to my house. Last night, I was able to sleep again without gasping for air . Now this may not seem like a large event, but when you think of the GREAT CUSTOMER SERVICE that Apria went above and beyond, during a pandemic, three days before Christmas and the other 100’s of customers they are serving, this is GREAT CUSTOMER SERVICE. Thank you so much to the Oklahoma City Apria team for taking care of my healthcare needs. -Phillip Evans

I thought the last place I used for CPAP supplies was bad, lol. Still trying to get just my second order corrected. 2 items, they couldnt even get that right and I have to call them once again. The person who said they would correct that needed to talk to a supervisor and call me right back. That was 2 days ago. Back to we are experiencing longer than normal hold times. Time to search out a new provider.

Three days, six promises, and I still dont have my pulse oximeter. Well, they did send someone to pick it up.......but oh my goodness.......they never delivered it in the first place!!!!! I even called after hours, waited up until 9:30 PM, promises, promises. Im going to report this to my pulmonary doctor, so she will know what kind of company she is sending her patients to.*************************I want to make right what I posted above. I had a very hard time getting started with Apria. Once I found a representative named Candace, I have had no more problems. She always responds to me quickly, and sends whatever I need within couple of days. This is a good company and I just needed patience to get to the right person. Additionally I get calls from Apria when there is danger of losing power, etc. This is a good company.

NEVER, NEVER, NEVER, NEVER USE THIS COMPANY!!! THE WORST CUSTOMER SERVICE, THE WORST BILLING DEPT SENDING ME MULTIPLE BILLS THAT I ALREADY PAID FOR. MY DOCTOR EVEN HATES TO DEAL WITH THEM.I WILL GET MY CPAP EQUIPMENT ONLINE, ON THE STREET, AMAZON, ANYTHING BUT THIS PLACE. HOPE I WASNT UNCLEAR.

Ive been waiting for over a week to get my new bipap machine. The office tells me that the doctor miss filed the paperwork and the doctor said that they filled it out like they were told. In the mean time I have requested that a manager call me still nothing. And here I am with no machine.. Which puts undue stess on my already weak heart. I should have gone with Lincare.

This place does NOT EVEN deserve one star. Dont even know where to begin but I am extremely frustrated. It has been almost two months and I still do not have my equipment! I have called once week, sometimes twice - and get nowhere! Always putting the blame on my insurance. You wait on hold for up to 30 minutes or LONGER! All calls are routed overseas (even if you call the local branch) so the phone line is full of static and can never understand what the rep is saying. Always get disconnected. Never have received a call back as promised. I had no choice but to get my equipment from them because they were in my network. If I would have known what I know now I would have paid full price for my stuff and completely skipped this company. I could go on but I will stop here. Read all these other reviews - they are all true! Stay away if you can. I am promised my equipment by end of this week (in 3 days).... well see.

If you call 405-495-1919 and select option 1, which is for physicians, you will get someone in the United States who speaks clear English. They were able to help me quickly. I finally did this after several phone calls that connected me to someone overseas who couldnt provide any information, and each phone call took forever.

The biggest joke of a company. Wont come out because of covid. My father is on 24 hour oxygen. Literally told a few times someone would be out, now told no one will be coming. Day 3 of no oxygen. How do you expect people to survive.

The worst customer service experience I have had. I have waited almost two months for my cpap to arrive and nothing has come. Today, 3/11, I get a phone call from Apria telling me my insurance is needed. Mind you, I already hold a confirmation letter from my insurance with approval. Second, the message the previous Apria caller left said my product is on back order. Apria has been playing this game for too long, so I DEMANDED my money back. Stay away from this company if you want a good nights sleep.Update 3/13 5:38 p.m. (Central)Apria made a service call due to the above review. Apria thought it would make things better, but the call only made them worse. The person in billing I spoke with on 3/11 told me my refund would take 7-10 business days. The Apria representative who called today told me it would take up to 30 days to issue my refund. Again, stay away from Apria as they cannot remember which lies are being told. I am upset, tired and I just want to move on at this point. I wish someone would remove your business license.P.S. How about you have someone in management give me a call and make this right.

Well I am changing my rating again. I am still waiting for my supplies and got an automated call to check on the patient. Then I called to check on my order and I got the same old answer they are waiting on a response from my insurance company that was submitted March 4. Now I have a HMO and to get a PA it takes 3-5 days. No one has called them to check on the authorization but I was told they would re-fax it to the insurance company. I posted a negative review and apparently they have someone to follow up on them and give you and call and try to smooth it out. Of course the guy that called me took a co-pay to speed up the process and I still havent seen my order. It doesnt take this long to get authorization from my insurance company and I havent gotten any notice on way or the other from my insurance company of their decision leading me to believe they didnt receive anything. I will be calling my insurance company and tell them how unhappy I am with Apria and will find out if they received anything . Please think twice about using Apria. I would really try to use a local company that you can reach on the phone without being transferred to a national call center overseas. I dont want anybody from Apria to call me about this review I simply just want my supplies.

I never even got a chance to do business with this company. They called several times this past week telling me that my insurance had been canceled and asking me for a new insurance card. I told them over and over that my insurance was valid. I was put on hold for 15 minutes then hung up on. I had to call back three times to get through to someone else and finally asked for a supervisor....and she hung up on me. I canceled my referral to them and will take my business elsewhere. Glad I dont have to ever deal with them again! Worthless!

If I could give a zero rating I would. Waited all day for a delivery if oxygen and when I called the customer service line they offered 6 different excuses as to why no one had shown up or even called to say they were delayed. If you want reliable service go somewhere else.

I would give this a lesser star if I could!!I tried to call the local store and it re-routed me to some other national location. All I need is a compliance report for my cpap machine and it took me over 36 minutes to get the lady to understand what I needed. Then she told me a time I can take my machine to the local store the next day at a specific time, I agreed to do that Then proceeds to tell me that the appointment time wasnt available when just 30 seconds earlier it was. I remember now why I dont deal with these idiots, unfortunately there are not many other places around my area.

Same comments as all other reviewers. I was contacted and told my order would be here in the next 3 hours. It did not arrive. I called and was told it was delivered an hour before. We were here the whole time, no delivery. Then they say we have sent another request, it will be there within 2 hours. Never shows up. Called next morning. Tell me again, it has already been delivered. It hasnt. This is very frustrating and disappointing. Trying to find someway to make this my fault. I literally have not left. Keep saying I will receive a call from their delivery team. That never happens. What a joke.

The Reno staff branch really care about their patients, if you are lucky enough to actually get transferred to the branch to talk with someone, they get everything figured out. Very kind people. You do have to stay on them about getting your supplies however it’s a lot better than other companies. They do accept walkins if you are a customer with them. The call center seems to be the issue. I call to speak with a respiratory therapist that knows me and what I need and have to ask several times to be transferred to the Reno branch.

Waited all day for service. No phone call to say they weren’t coming. No updates. If you have ANY other option for service use it. This is a sad excuse for a company!

Absolutely God awful customer service! I wish I could leave 0 stars. Its been a horrible nightmare trying to get my CPAP machine ordered and shipped. In fact, I started this journey May 5th and still do not have my machine as of June 1st! Ive spoken with 15 to 20 customer service representatives asking whats the hangup. Nobody has a dang clue whats going on other than they are missing some documents and cannot continue processing the order. Therefore, I physically watched my nurse fax AND email my sleep study documents from her office because it wasnt in their records. That was 10 days ago. I call today to check on the status...youll never guess what they told me...wait for it...THEY NEED A COPY OF THE SLEEP STUDY!! Does Apria have no competent staff? I need this machine to flipping breathe while sleeping. If I dont get my machine within the next 7 days, Im going to another company; which is what I should have done 3 weeks ago. If you are needing a medical device to keep you alive, under no circumstance should you trust Apria to fill that order! Apria is as good as the IRS at giving their customers the worst possible service imaginable. I may have developed ulcers from this debacle! Even my PCP is dumbfounded by their terrible handling of this situation. I cannot stress enough how awful Apria Healthcare is about getting you your prescribed medical equipment. Next time, Ill read reviews instead of recommendations. Apria has faithfully earned every one star review! Well done!

Slow, Poor service. All calls route to call centers that shuffle you back and forth. They just have a very poor process. When you call in AFTER you go through 15 minutes of press 1 for this 2 for that you will spend an additional 15 to 25 minutes on hold. After that half the time you have to speak to no less 3 people to maybe get resolution. They ask for a Credit or Debit card even when insurance covers the service. Have noticed they will bill small amounts randomly and the process to get answers or reversed is the one above. Not a good provider but with Medicare contracts being 5 years why would they care.Their first concern is always if insurance is up to date.

This company is a joke. They have rude delivery staff and was extremely rude and argumentative to an elderly person I care for. They refused to pick up 9 empty bottles and left them lying on the floor next to their bedside. When you contact them by phone you’re sent to another state or country and it’s nearly impossible to talk to someone local that can even help. Then once you talk to someone you’re sent to someone else and press one for this and two for this. Trash!

Claimed my medical records must be presented to get a nebulizer per Medicare policy. I called Medicare and the only thing needed is a prescription, picture ID, and insurance card. They insisted a face to face with my doctor. Per Medicare thats not true. They also wanted my credit card on file. I took my precription ID and insurance to Focus Medical and got my nebulizer with no problems. Dont use Apria, find another vender for your durable equipment. The manager even argued with me over this. The staff turn very rude fast if you know what documents you really need. Glad I went elsewhere!

I do referrals for a primary care physician & have had multiple experiences with Apria that ended in disappointment & anger. Most recently a patient was seen in our office & an order/face to face sent to Apria FOUR TIMES. Instead of taking care of the patient they took forever to process his info so now his face to face has expired (medicare requires a visit within 30 days of the date on the order) So now not only has he been without oxygen for 30 days, he has to come back to the office & see the doctor for a new face to face. I called Apria & get no where!!! An apology after being on hold for 17 minutes & not at all sincere tone of voice. Thank you so much Apria for helping this patient NOT breathe!!!!!!!!!!!! & I only clicked one star because I had to click one to post this. Also, I have never, ever left a bad review in my life!!!!!

I HAVE BEEN WITH APRIA FOR A COUPLE OF YEARS & EACH MONTH THAT PASSES THE SERVICE GETS WORSE. THE LADY THAT DOES THE CONCENTRATOR CHECKS (ONLY ONCE EVERY 6 MONTHS) NEVER CHECKS MY BACKUP TANK & NEVER PUTS ANYTHING BACK WHEN DONE. I HATE THAT I CAN NOT SPEAK TO THE LOCAL WEST RENO OFFICE IN OKC,OK. UNLESS I DRIVE THERE & GO INSIDE WHICH I HAVE DONE MANY TIMES. THE MANAGER OF THIS OFFICE, JOHN, GAVE ME HIS CELL NUMBER BUT HASNT CALLED ME BACK OR HAD SOMEONE RETURN MY CALL IN A WEEK. THE EQUIPMENT THEY PROVIDE IS SECOND RATE WITH MANY ISSUES. I HAD A NON INVASIVE VENT THAT AN INCOMPETENT DOCTOR ORDERED FOR ME IN 2017 & I WAS NEVER ABLE TO USE IT & MY NEW DOCTOR SAID I DIDNT NEED THAT TYPE ANYWAY. THAT MY COPD WAS NOT BAD ENOUGH FOR IT BUT IT TOOK APRIA 6+ MONTHS TO PICK IT UP & TO STOP CHARGING MY MEDICARE & SECONARY INSURANCE, THEY JUST WANTED THE MONEY THEY RECEIVED FOR IT! IM THINKING ABOUT FILING MEDICARE FRAUD ON THEM. IM LOOKING INTO A NEW O2 SUPPLIER.

They were supposed to be at our home after 3 pm and they did not show up, no phone call, nothing. Meanwhile....someone needs oxygen. Horrible customer service.

Why is there a local number but you get routed to Timbuktu??? I need someone in Oklahoma City to answer questions not Arizona or wherever.....This craziness continues. My concentrator went out..replaced it..that one went out 3 times about 4hrs later. It was 1145pm, called in, of course was routed to Whereverville. Supposedly placed order and would receive callback. Never happened. Called back this morning, its my portable delivery day, CSA re-entered my concentrator replacement request and verified my delivery time between 1215 and 1615. Well its 1720 and NO DELIVERY YET!! Please get it together. Oxygen is life support, I dont use it for a fashion statement. You going to pay my hospital bill if I go into Resp Failure???

No problem getting through to a real person. No problem having to hold. No problem getting a prompt appointment. Well see how it goes at the appointment.

This company is awful, they are slow and dont seem to care, they are used to people getting frustrated and upset to the point that they dont even respond to offer any help. I am a new customer that cant even get my equipment so I now have to see if my doctor will let me try somewhere else. Its amazing how terrible this company is.

Sometimes, we are forced to send orders for CPAP and Supplies to this company due to insurance requirements. EVERY single time is a problem. It takes months to get anything done. they claim they never receive paperwork that was sent multiple times. Then when you finally can speak to a supervisor, they suddenly find the paperwork that was sent, but they cant give any reason as to why this hasnt been processed. They are impossible to work with. I would not recommend this company to ANYONE, in fact I would highly suggest not using them

Called abut my wifes concentrator stop working, 22 hrs later still no replacement. We have had nothing bUT bad experiences with this company. Time to look at my options.

These people raise incompetence and lousy customer service to a new level. The problems were evident to us throughout all of the parts of the company that we came into contact with. From the 1-800 phone service, where you could never get the direct callback number of the person to whom we were speaking, to the apparent total lack of communication that we found between the corporate office, the local supervisor, and the people supposedly working in the warehouse and delivering the equipment. I finally had to go down to the local office to find out when a device was going to get delivered, only to find out they didnt even have what we ordered. Then we give them 2 phone numbers of someone next door to our house to contact when they were coming to deliver another device so they could be let in. But they simply rang the door bell to our house, stuck a note on our door, and slipped away. Its a good thing the equipment wasnt critical to someones survival! My advice is to stay away from this company at all costs.

This is the worst company I have EVER! dealt with. The Oklahoma City office doesnt know here come from sickem. More over they refuse to help me. You can never talk to anyone that speaks plan english. If I could I would give them a -00 .

After getting the run around from this company, I have decided to go with someone else all together. I think that outsourcing your customer service jobs is a poor decision. After waiting 5 business days to hear back on my order, I ended up calling them. I had to go over my insurance information, and they asked me for the contact information for TRICARE to verify my insurance. What? I said I could google it. Then they said no, we will just try to get approval for your medical supplies and someone will call you back today or tomorrow. Called me back to just let me know they STILL had not verified my insurance. I called them back two days later, to which they asked AGAIN for my insurance information, saying they were having a difficult time verifying my supplies coverage. I told them I thought this was ridiculous, then proceeded to look up the information FOR THEM so they could call and verify my TRICARE (federal mind you) insurance. I demanded a return call today to let me know the status. They called me back to tell me they had received my order, then she proceeded to talk about medicare guidelines for my order. To which I responded I have tricare, not medicare. I then hung up on her. I will now being going with Sleep Remedies in Edmond Oklahoma. You guys need to get a grip on your employees. The incompetence is unacceptable.

I dont think there could be a worst place to get your medical supplies. When you call the local branch you are thrown into the national queue and once your call is answered, plan to be transferred no less than 4 times before you MAY get to someone that can help. Also, plan to be hung up on at least once per attempt to get information. They will not reach out if they are awaiting any information from you, you will need to be diligent about calling on an almost daily basis to make sure they are not needing something from you. Unfortunately, this is the only option to get supplies for my insurance.

If I could give less than one star I would. My mother is getting equipment from this company but they keep calling everyone and their dog. They are violating HIPPA privacy rules.

This is the worst company I have every use for my sleep machine. I believe I would rather take my chances of breathing than having to deal with this company. They fraudulenly took money off my debit card I did not authorize. It took them 5 months to send me a bill I should not have gotten because I have Medicare as well as a secondary insurance. You cant understand half of the people that get on the phone. Giving them a star at all was because I had to in order to leave a comment

Absolutely not geared for customer service. No walk-ins. You must make an appointment. Hours are only during most of our working hours. 20 miles from Norman. The only reason I go there is because of my crappy insurance.

Their admin staff has some opportunities for more accurate explanations on what new patients need to bring and more consistent answers. Other than that, the medical staff are pleasant to work with.

Apria used to be an excellent place to go. Prior to today, my last experience was about t years ago. Horrible experience. They told my doctors office they would give me a new machine if they couldnt get my insurance to okay one. Over a month went by with me calling once a week. After going in person and throwing a fit, they said theyd send my machine in and give me a loaner for free. Was charged for the loaner but I needed it. Had been waiting over a month. Went back the next day furious bc they charged me after telling me it was going to be free. The receptionist apologized. My machine came back supposedly working. They didnt keep their word about giving me a new machine. I needed the kind that automatically adjusted to the pressure needed. Been to a number of places since but none offer the quality of masks Apria has. Spoke to someone on the phone who answered my questions so I asked for an appointment. Was transferred. Asked if they were still located on Reno. She said no were located in Malaysia I think. It was Asia. Couldnt understand her at all. She asked my name address etc. Then said I would receive a call in 7-10 business days t9 give me an appointment. This was after being on the phone for 10 minutes with someone I couldnt understand. I said forget it and hung up. Im sorry I gave them another chance. They are liars who told my doctor they would help me, bc he sends them a huge amount of business, but did the total opposite when I got in there. Now they cant even make their own appointments. Dont waste your time.

I have heard several terrible things from pts i have referred here so when my insurance said i had to use this company to get a breast pump i was mortified. I called and person i spoke with could barely understand his English. I set up an act until they received my rx that i faxed in. I also faxed my insurance benefits and information with the apria act number. I get a call 10 min later. Someone else who doesn’t speak English very well at all and needs me to set up an act so i they can process my script. I told him i just did that so he says he will call back if anything else is needed. Get another call 10 min later. Need to verify my insurance information again now the 3rd time i have given them this information and the ordering doctor for the breast pump. I told them the doctors name 16 times and it’s written on the freaking script. So i get another call today saying i had Medicaid and can’t verify my insurance information. I don’t have Medicaid and i have given you all of my insurance information 4 times now and faxed a print out from the insurance company page with everything they need to know and now they say they need my insurance company needs to fax them my benefits and coverage. This is a freaking nightmare and i hope i get the breast pump before i give birth! i would never recommend this office or apria in general ever!! Only using cause my insurance has a contract with them and i have to.

The issue that I have is when you call Apria you have to go thru 3-voice prompts, And then you will be put on hold for an extended amount of time. Also Apria has problem with getting your order correct, And of course they always say were sorry. When I order a large for my CPAP supplies, and they always send a medium, They have always mailed my supplies, And on my last order they told me I have to drive the 1-1/2 hours to the closest branch. I tried to get Apria to mail it but they said they cant which I find that irritating to me, They dont have the mentality of making it easy on the customer.... Thats it Im done complaining....!!!!!! It’s like a 30-45 minute call every freaking time I hate them the worst C.S. Of any company I’ve ever done business with..

The worst! Still haven’t received my nebulizer which I need to breathe every night and it’s been almost a month!

Sent an order in on 7/2, pt to dc on 7/5 but didnt get order due to Apria waiting on prior auth so pt had to stay longer now it is 7/9 and pt is to dc so I called to check on the order with apria and they said that they were still waiting on prior auth but didnt know who this needed to come from the doc or ins. I asked if she could find out so we could get the order, come to find out we are still waiting on prior auth from ins. I ask if they can call and check on that as the pt is ready to go home but cannot without the wc and walker and she refused to check. I called global health and they stated apria has not sent over for prior auth. I call apria back to cancel the order and the man that answered the phone said that the order has been canceled earlier this morning. People are clueless and I will only use Apria when I am forced to.

Absolutely a WASTE of TIME!!! Constantly sending letters and calling----customer service is a JOKE-----

Make it difficult to return equipment and then accuse you of being late paying the bill even though a final statement was never receivedWould not recommend using this company

First of all, I HATE the fact that they are the only ones in the state that my insurance will let me go to. They KNOW that, so therefore they dont care how I was treated because WHERE ELSE AM I GOING TO GO?!?!?!?

Call center terrible gave us different address of okc locationAnd did not set up appt would not reoomend

I dont think they even deserve a one star... They have an automated call every thirty days to sell more products... They know exactly when HUmana will pay for more... The problem is that it is automated and if I want to change something there is NO WAY to talk to a human... I have had this service several years and have NEVER been able to talk to anyone except a machine

Absolutely atrocious customer service. Enough said.

Everything all the other posters have said and more. If you value your time, health and sanity you will RUN away from this company and find ANYONE ELSE to do business with. What a nightmare.

Oh my gosh! I think Im calling a local number, I end up talking to somebody who speaks like she has marbles in her mouth through a muffled mouthpiece! She is not local at all. Unfortunately, Im stuck with this company because of my insurance.

Waited on the phone forever. came up with many excuses and always faxed the wrong thing over. lame.

I want to talk to someone in the local office not the Philippines

If you have to call expect to stay on the hold for at least 30 mins. Oh and dont put a credit card down if your insurance pays for your supplies because they will try to bill your card every chance they get!! i am so over this company!!!

Apria bills me from time to time with no warning. Clueless people in the Reno office. A mess.

Lousy place I need supply called the number I dont know where or who I got a hold of I now need appointment to get a new mask and the place is 39 miles from me

Wow. Just wow. Stunningly unhelpful.

This place can get nothing right. Now they send me a random statement for equipment I turned in a year ago and tell me if I don’t pay a bill I don’t agree with they will send it to a collection agency. Run from this business if you can. You won’t be happy doing business here.