I really enjoy dealing with Greg. In past experiences, I’ve had to wait around a dealership for an entire day trying to make a deal. With my business it’s just not possible, Greg brought the car to me so I could see it, and went back to run the numbers. The next morning I gave Greg my bottom line for payments and he said “I’ll make it happen” and he did. Pickup was fast and simple and I was off to work on time in my new vehicle.Within 2 days I had to have some service done due to running something over on the highway, I was told to bring the car right in, the repair was done in 20 minutes while I waited. I appreciate the urgency, the promptness, and the respect for a busy local business owner. I will continue to do business here because Greg has become my friend, but also because he showed me in our 2 transactions together that he respects my time, and I appreciate that.

Everyone at the Rick Bokman GMC was friendly and helpful. From my 1st email asking about a vehicle (response was within 10 minutes of open) to the final purchase. My salesman was Brandon who was very helpful and professional. When I returned to sign the financing and pick up the vehicle, Aaron Handled all the paper work and was very friendly and professional. The buying experience was probably the most enjoyable new car purchase Ive had and Ive purchased a lot of vehicles over the years. We also have a 2019 Chevy Silverado. Rick Bokman will be my first stop to look at buying or leasing a new one when the lease expire a year from now. Excellent Customer Service!

They were great, they found me a 1500 SLT Loaded that are hard to come by in these times!

Wait time wasn’t bad at all. Nice lounge area to wait for service being done. Charging stations for phones was cool

The Service Dept. is amazing, went in for an oil change and tire rotation and Gary caught that I needed a NYS inspection this month! I totally forgot, and having them take care of my Terrain adds a layer of protection that I dont need to worry about! Thank you Rick Bokman Inc!

Personnel are always courteous and helpful. Usually prompt service and no unnecessary waits. Work is satisfactory and honest w/no high pressure or performing unnecessary repairs.

Everyone is very helpful and thorough with any service or recommended maintenance. As well, the dealership is very fluent in a timely manner. I really enjoy the comfortable atmosphere while waiting for my vehicle. Within any experiences at the dealership; they have always been very positive and relaxing.

Service is great, however I would not purchase a car from them.

Always friendly, easy to work with and honest. We will keep going back

Up front and honest. Had a great experience with John Lamberson. All staff I encountered was also helpful. Will definitely be recommending.

I miss Wiley Minges, he always had the latest news on the features of my car that I was always happy to discover and learn about, his presence helped me be a more loyal customer. I always enjoyed talking to him while I waited for the service to be complete. I sat in the show room to wait and not one of your sales people even attempted to chat me up. Wiley was very personable and while I might not be in the market to buy a vehicle at the time he made me more likely to be a loyal customer in the future. My experience was less fun than it could have been. Might as well send a guy to door service and change my oil in my drive way like having my groceries delivered.

Very Friendly. Did not have to wait for anything.

The personnel were friendly and professional. The service was handled in a prompt manner. All the work was documented for future reference.

I am overwhelmingly happy with the service I received. I was quoted $430.00 from a repair shop to replace the wiper transmission. One quick and easy call to Bokman found there is a warranty extension. The repair department got me in that very day, replaced the transmission in 45 minutes, and at zero cost to me.Very happy customer!

My service call was to purchase and install splash guards on the front of my Buick Envision. The parts were in stock, the appointment was made and the work completed in less than an hour.

I was in search of a 2021 GMC Yukon AT4 for 3 months but due to COVID and the chip shortage they were very hard to come by. At one point I even had one secured at one of Rick Hendricks GMC dealerships in Richmond, VA. Not only did they sell it out from underneath me, the salesperson and sales manager wouldnt even return my calls. It was on of the worst customer service experiences Ive had in my adult life. I also called up to 30 other dealerships within a 200 mile radius of my home and Id say about half of them had similar attitudes towards someone looking for this vehicle. To say working with this team was a breath of fresh is an understatement. Such a nice, professional, down to earth group of folks! The experience was excellent!!

Very nice from start to finish.

For purchasing a brand new vehicle for the first time, I had a very good experience. Aaron Hooper had helped me in purchasing my vehicle and made me feel welcome and comfortable during the process. Overall, I would come back to purchase another vehicle when the time comes.

Absolutely AWESOME man to work with. Thank you Troy!!!!

Kyle is by far the friendliest, most knowledgeable sales person I have dealt with. I’ll request him again and again!

It just seems that whenever we need your attention for our vehicle you are there. You treat your customers with so much respect. We just called to get something checked and you said bring it right in..that means a lot to us. Thank you,

What a beautiful showroom. Everyone was very attentive, friendly, and efficient. Everything was ready for us when we arrived. It only took a few minutes with finance. Vehicle was ready and upfront with a full tank of gas. We were shown all of the features of the vehicle and signed up with On Star in no time. Thank you everyone!

Keep up the great work! I love your service dept!

RECIEVED GREAT SERVICE

I like going there to get my truck fixed they always do a great job for me

Deja vu all over again!

The salesman we worked with went out of his way to take care of our request. It took less than an hour to close the deal. This is the third truck I have bought from here and I will certainly be back for the next one. Thank you Bokman!

Like always, my experience was a pleasant one. I appreciate having these guys in our area.

Fast service and top off everything.

Easy to get an appointment, they work with you to make it work. Everyone is nice, professional, knowledgeable. The show room, shop, waiting areas are all spotless. First class.

Excellent staff and service! Ive recommended Rick Bokman twice already.

I needed to get my oil changed and thought as long as I was in olean Id stop and make an appointment but they said that they could do in now. Worked out Great.

John Lamberson and Aaron Hooper were professional, curious and wonderful to work with!!

The service was fast and too the t the staff was friendly And knowledgeable and called me my name that put me at ease at the start

I bought a lot of new cars in my life time and they all go about the same with the salesman. You go back and forth until you work out a deal. Greg Pappas did a good job....Nice guy.

Kyle the salesperson was awesome in helping me out.

Everyone is always so kind and helpful. I did miss the coffee, though! 😊

I always have service work done at Bokman. I am satisfied with their service and reliability.

Troy went above and beyond to find me the vehicle I wanted. He even went had a vehicle brought in from another town to keep me local. This is the third vehicle Ive bought from the Bokman dealership and I couldnt be happier.

As usual, I was greeted by a friendly service writer, Shawn, and the repairs were completed in a timely fashion. Never have I ever had a bad experience at Bokmans.

Went in for a used and was given a great deal on a new one

Our salesman is very knowledgeable, he knows us and what we want and has yet to let us down on any aspect of our leases. We are very satisfied customers.Bobby & Vicki Sherwood

Two years ago I purchased a vehicle from Rick Bokman. I walked in with a list of everything I wanted in a vehicle - not really expecting to purchase a car that day. The salesman took me right out to a vehicle that not only had everything I wanted but more. He helped me through everything (I am 70, widowed and this was the first time I had purchased on my own). Since that time, I have taken my car in for the standard maintenance and the service people are always right on schedule. They go over everything with me and if they see anything out of the ordinary, they will explain it and ask me about it before doing anything. As far as I am concerned, I will purchase all my vehicles from them.

Im very disappointed with this place. Not only did they charge me an hour and half labor for an actual hours labor but they wouldnt even let me use a loaner car. They said they didnt have any available yet there were 3 in their lot. I asked the service guy and he said it was so much paperwork. I complained to the manager about the extra half hour labor charged and he argued with me. Top all of this off with the fact that I had to go to another place to have the car actually fixed because they didnt even fix the car to begin with. This place is a real joke.

Sales personnel were very helpful and explained the details of the car I purchased.

Always willing to make you happy when you walk out the door with your new vehicle and that being said is why I recommend them to all my friends and family

Great service and friendly customer service. Thank you

The lease of our new Acadia went smoothly and quickly. I would return to Bokmans.

Excellent service, friendly staff

Had a really nice, low/no pressure experience here. A kind and knowledgeable salesman, Wiley, helped us find a car that bridged the divide between minivan and SUV and met our price point without the tricks or gimmicks that can make car shopping such a draining experience. Once our decision to buy was made the paperwork was completed impressively fast. I rate the overall experience as very positive and wouldnt hesitate to recommend adding Rick Bokman to your list when searching for a vehicle.

Friendly, professional staff as always!

I scheduled an oil/ filter change and inspection. The truck was taken in at the appointed time. While being worked on it was found to need front brakes. Service called me and I approved the repairs. The work was done in what I thought was a very short time. Thank you Gary, Shaun and Susan who have always given me great service even though I bought the truck at another dealer.

Wiley, Rick, and the entire crew took AMAZING care of me. They were easy going, made me feel welcome and appreciated. I had purchased a car at a different local dealer before and had nothing but problems and issues. These guys here at Rick Bokman Inc are top notch and know what they are doing. You would be crazy to go anywhere else.

The Service dept. was very courteous and had my car done in a timely manner.

Took few hours for a 25min job but it got done and rite

Courteous, efficient

Weve dealt with Bokmans for years and have always gotten the best service you could ever ask for. Great company! Very friendly staff - both in office and in service. The best there is.

Fast and courteous service.

I had a water leak in the cab on my GMC Sierra 1500. Gary in the Service Dept. is knowledgeable, competent and reliable. He found the leak to be the On-Star antenna on the roof and replaced the seal. They even completed the service before the estimated date! It was nice to visit with my sales guy, Rich, who is always pleasant and there for us.

Very profesional.

Impressed, Shawn went above and beyond to solve the problem with my truck. Thank you and well done!

Awesome place to purchase a vehicle. Sales staff- top notch, service top-notch. 4 vehicles purchased there so far. Very pleased.

Great Experience. They carry some of the best vehicles in the Olean area. The salesman was very friendly and knowledgeable about cars. They were professional without being pushy and I feel they truly appreciated my business. From the point of first contact to after I took delivery of the vehicle, they have gone out of their way to make sure this was a good experience.

Great dealership! Service is excellent from start to finish. Ive never walked out unhappy & everything is done correctly the first time in the service department. Very friendly staff. Ive bought my last 4 cars & SUVs from them & wouldnt go anywhere else.

Your whole team has gone out of their way to make sure Im happy. My salesman, Troy Brenneman, has picked my car up at my office and taken it to the service dept, to fix whatever problems Im having and returns it back to my office. Aaron is accessible and easy to talk with about finances and the service dept. has bent over backwards to make sure Im satisfied with the repairs, of both cars that I bought there. Thanks. |

Great staff! Best deal we found! Ask for Troy.

Rick and Matt went above and beyond and made a very bad situation into a good one. My car looks amazing. I could not be happier and will be a Rick Bokman customer for life!!

Very friendly and helpful

Have done business with them multiple times over the years for car buying and repairs. Troy is the best! Always treated like a top priority. Repairs were quick and professional, with fair prices.

On time and fast service

Outstanding customer service

Love this dealership. We travel 85 miles to seal the deal with Rich.

From sale to service top notch team. My first GM truck always Ford and the experience has been excellent.

Good knowledgeable parts department and service department. Never a problem getting what I need. Will deal with them in the future.

No pressure just great vehicles and surprisingly good prices.

The service dept is fantastic... polite..thourough and fast.. they are all incredibly nice and make you feel valued.

EXCEPTIONAL! I just purchased a vehicle from Rick Bokman and cannot say enough positive about the experience. I will be sending all my friends and family to them for their car buying needs.

Troy and Arron made it easy !

Sales Rep. Wiley Minges and all the staff at Rick Bokman Inc. provide great customer service. They are very accommodating!

We were very pleased with our experience here. No pressure; just hard working people trying to help us meet our needs.

Outstanding treatment from Troy & Aaron. They will do what it takes to make & keep a happy customer.

Got my vehicle here, and they are a good place to go to

Did an excellent job. Very happy with gary and his crew

Service department is very professional and knowledgeable. The problem with my older 2005 Grand Prix was diagnosed and fixed expediently and to my satisfaction.Thank you!|

Great customer service. Awesome dealer ship.

So I posted a review about problems when provided with a loaner vehicle with literally no gas. Received a response apologizing and asking to contact Mike Bokman. I call and learn this was an automated response and he wasn’t aware of the review. So in summary, negative reviews receive a positive response in order to appear to be trying to address the situation. What a sham.

Rick Bokman is great, the best place to get a vehicle in Olean. Not only great cars but better people and service that is unparalleled in our area!!

Top notch customer service as usual.

Rick Bokman had a gift-wrapped opportunity to do the right thing and they blew it. Our dad died Oct. 26 with an active lease on a GMC Sierra from them, as the selling representatives of GM Financial, and we contacted them to take the truck back from my mother, so that she wouldnt have to pull into her driveway every day and see his truck without ever again seeing him. After discussing the options they rather condescendingly suggested my mom take a $7,187 loss. No, thanks. Shes lost enough. They ever so generously offered to drop that loss to $4,982. Scott Bokman and my dads sales rep helpfully pointed out to Devon Kloss and I, as if we arent bright enough to understand, that this is an agreement between us and a bank; they cant help us. Theyre running a business, after all. Thanks, guys, but what you really need to understand - and it boggles the depths of our minds that you dont - is that my father and mother have been buying or leasing vehicles from you for, quite literally, *DECADES.* And before that, my late grandfather bought every Buick he ever owned from you. My grandmother still leases her Buicks from you including the one shes driving right now, my mom has a Buick lease with you, my brother-in-law has a lease from you, and I bought a Terrain from you in 2011. Id bet you my beloved Mazda MX-5 that, thank the Good Lord I did NOT buy from you, that collectively weve signed on the dotted line of that aforementioned agreement between us and a bank to drive more than 50 vehicles off your lot. Im also quite sure there was NEVER a missed payment on any one of them. Our family, you see, understands business agreements. The money our family has given you adds up to a GMC Sierra truckload more than you wouldve lost by figuring out how to make this right. How about all that word of mouth? When I was little, I thought this Rick Bokman was some family member I just never saw; thats how much I heard that name. Another thing I keep hearing: wily, as in skilled at gaining an advantage, especially deceitfully. I wouldnt, however, go so far as to substitute its synonyms: shrewd, sharp-witted or smart. Because Ill bet all the truckloads on your lot that this mistake is going to cost a lot more than $4,982 in the end, from our family alone. And theres this little thing known as the Share button. #clickit

Gary in the Service Department is professional, thorough and competent. He and the service team worked hard to make sure the water leak in my 2015 GMC Sierra truck cab was fixed. I sooo appreciate the determination and detail of the service team to persevere and get the job done right! Rich Colburn is an excellent Sales Rep. Rich kept informed of all updates regarding my leaky truck cap, showed genuine interest and is soo kind. I trust these guys! They will stand behind their work. When things go wrong, no matter how much of a headache, they will fix it! Thank you, Gary, all those who worked on the Service Team and Rich!

Bought our truck here. Service dept has been excellent.

Friendly, fast service. Great people.

I called in due to a couple haz lights coming on and they were able to get me in right away. They took care of the issue and it was all coversed under my warranty!

Great service department great owner. The owner actually speaks to people and is personal un like other dealers Ive been to.

I like your professional staff, good service, lee weinert

Very disappointed!!! I would never do business with a dealer that swindles people. They have a big racket going on: fist the salesmen draws you in. then they have no authority to work out a deal. So they go talk to another guy who can actually sell you a car. Yet, never allowing one to talk to that person directly. Then after they take up a day of your time and you make a deal because you are tired of arguing and waiting. They send you in to the finance guy who makes commission on selling you different loans with random banks, extended warranties, new brakes, tires, ext. CAUTION WHEN DEALING WITH RICK BOKMON.

Just took er in for scheduled maintenance ( Oil & Filter - tire rotation - Multi.point inspection … Fixed a burned out low beam headlamp - - In & out in pretty short order - - - Overall good experience.

I deal with the parts department a lot. Tim is a great guy to deal with.

I know less than nothing about cars, but you never make me feel dumb.Thank you!!!!!

Was in and out in under 1 hour was great, had the whole rest of the day to enjoy