Couldnt solve my Verizon Bloatware issue.

I hate verizon,Verizon, no number call for technicians .they charge u for using there internet.which, it should be free with ur plan.there prices is to expensive.if,u need technicans,technicians, have to go to there Verizon wireless,u have to call get appt. Dont get Verizon rip off.

Just another corporate store. There associates always seem helpful, but are looking for the next customer while talking at you.

Waited 45 min to ask a question. Ignored by staff no waiting on anyone. Worth the drive to the Wellsville store.

I went in got what I wanted and was out fast and everyone here is always friendly

I was waited on right away, and the tech understood my problem. He worked on it for over 30 minutes, and it was then determined it was the server. He gave me the Verizon number, and made an icon with my instructions for when I spoke to Verizon, and also went over them.

Short wait time. Employee Brock was very helpful.

Jen helped me today and was great

Not a company store good help bad hours . Clean and employees very helpful.

This adds 3 the Best Verizon store Ive ever been to. The day before July 4th they stayed open an extra 20 minutes for my order to go through the way need to do. I got 2 new iPads and 3 cases. He was extremely patient while I decided whether I was gonna go with I pads alone for I pads and phones until I decided. You got me the best discounts that he could get. I will definitely go back to this Verizon store Any time I need something again in the future. It was a very clean store and well organized. They had a good amount of stock for everything I asked for. I was greeted by 3 different staff when I walked in.

Place is a joke nobody has a clue what they are doing if you go there plan on spending a couple of hours there

Very quick service very nice service rep.

Once I got inside the Verizon store the service was wonderful. The representative was friendly, knowledgeable and expedient. However, this store is receiving a 4-star rating because the gentleman that greeted us in the parking lot went directly to my husband and ignored me completely. After that he told me I could do it myself online and never came back to the car. We had to flag him down for a second time; so, that I could actually have the service done that I drove over an hour one way to receive. Additionally, the gentleman in the parking lot provided incorrect information.

In store experience was excellent!!! Have avoided in store visits for several years until today. Anthony was great at Olean Store!

The gentleman that took care of me was great very friendly and willing to make sure the problem was taken care of

Very fast and friendly service. Steven was waiting for us when we came through the door. He was very courteous and gave us his undivided personal attention. He was professional in recommending accessories for my new tablet, without being pushy. Steven is what being a Verizon Representative is about!

Ive been updating all of the tech in life, and Kari at the State St. storefront has been my Hero. She has been attentive and helpful and just great overall. The other employees deserve props too. Verizon may be a big scary corporation, but the people at the Verizon store are friendly and helpful. Thanks for upgrading my life and making it so easy.

Very helpful and very informative

Very knowledgeable Verizon associates. All of my questions were answered. She reviewed my account and we agreed on some changes. I will be saving over $40. per month.

Just left. Waited for my turn. Next agent spent time with the girl behind me. Asked how she got a head of me. Said they were just talking. Seems like they would take care of the customers who have been waiting. Instead of visiting with someone. So I left. Cant wait until my contract is up.

Arrogant to say require mask to customer and allow Loomis personnel to walk in with manager holding door open while going in without mask. Couldnt walk to door and confirm added account manager was already added and employee unable to simply verify permission with account owner at door. 🤔🤷‍♂️

Kevin Ambuske is the best. His knowledge with cell phones and helping customers at Verizon is why we are loyal customers. Thanks Kevin for showing me why my voicemail wasnt coming up.

Any Verizon store you go to it takes a lot of time to get waited on the workers are very helpful when you are there with them

I had heard that the Verizon Store in Olean is very subpar .Believe it!Trust me..

Outstanding. Very knowledgeable. All questions were answered professionally. Explained everything pertaining to the new phone. From service to needs to setup. Thanks.

Sales person did not know what he was doing. Would not help transfer info from my phone to new one. Gave me written instructions to do it myself. When info did not transfer called customer service and spent 1 and 1/2 hours on the phone trying to get info transferred. Had to return nect day and spent another 4 hours trying and still could not get it done. Decided to return the phone and was charged a 50.00 restocking fee from them. Would not recommend this store any more.

Knowledgeable about merchandise, very helpful.

Service is excellent, but expect a moderate delay. Nice range of products. Prices are standard.

Staff was friendly and knowledgeable. Quick service.

I can not say enough for the help that these guys gave as we were switching from straight talk to the new Verizon unlimited plan. They were kind, patient, helpful, and pursued through a very difficult situation. These guys are the best. Thanks guys!

They always help me even though I have prepaid. Verizon has the best service and coverage.Just saying this from experience

Very people and are willing to help out with any questions that you may have

Verizons network is the best. Their customer service is not always great. The people in this store do the best they can in a tough corporate situation.

He was very nice to me hope he got it fixed.

Poor business practices will keep me out of this store from now on. The salespeople there are just that. They have no interest in helping with tech issues with your phone.They only want to sell you a phone. Steven looked at my wifes phone for 5 minutes then tried selling her a new one. Left there and went to the Bradford store and within 10 minutes it was determined and confirmed that the battery had gone bad. Wont be shopping for a new phone at Olean

Joe helped me out last night when I stopped at the store. I upgraded my phone and it had a glitch. I was worried I would encounter a hassle and I was ready to fight it out. Like many others, I have exited the store feeling angry and frustrated on more than one occasion. Not this time! He opened the door for me and within minutes I had a new phone and was on my way. No hassle, no stress. I really enjoy it when I get good customer service that is confident, friendly and professional.

Great service but the two hour time zone was lousy great service

We were met with a hello can I help you. Friendly, helpful. Transfer went great.

I will never shop at the olean store again. I went in to upgrade my parents phones and was told by the salesman that with our new $750 dollar purchase and upgrade that we would receive a free iPad... well he came back and proceeded to take that said iPad back and tell us he made an mistake and we could have it for a certain (couple hundred) price. He then said we could have it for free but we would have to get a new number.. completely unprofessional and management was as useless too.. shame on you!!!!

Often a very busy location in Olean. Be prepared to wait. Parking lot is way too small. The employees were friendly and competent.

The Olean area store cares for local customers with a much greater degree of honesty and customer care.

SSteven was awesome n ...very helpful, thank you for all of your time n patients,

Bad experience with Verizon. I asked to have my home phone number transferred as my new cell phone number. I showed up at the store with my cell phone and my home phone bill as requested, and they sent me up with new wireless service. Sometime later, I noticed that the cell phone number wasnt the same as my home number (one digit off). I find out that I cant use the old home number, after waiting over a hour on hold/phone call to tech help center to get a number. The whole thing stinks. I could have been happy with different cell number, just tell me that in the beginning.

Really good customer service, had to be prodded a bit to actually get what we needed done, but that could have been more with my girlfriends mom not understanding what he was saying

Great customer service!

Not bad little slow on people coming to help but altogether not bad at all

My reception was marginal 8 months ago when I joined Verizon using the no contract, free phone/free hotspot offer but reception deteriorated progressively until now the phone is useless.When I tried to walk away, the store representative said the phones had an agreement on them and it would cost me $185 times three phones plus the cost of the hotspot at $165.I called Verizon Wireless and they said the store was supposed to take the phones back and waive the balance on the free units because they dont enforce the agreement in non-service areas like ours. As the rep on the phone said, there is not even a tower near you.I wrote a letter to the store asking for compromise and they claim to never have seen the letter and never offered to accept the units back and waive the remainder of the free phone retail cost.Deceitful because they never said, the phones are free IF you stay with us 24 months instead just saying, the phones are free.Deceitful because no contract is misleading because any agreement in writing is a contract especially with a term assigned of 24 months and a buy out price assigned.Deceitful because the manager I spoke to with the two pink gauges poking out of his ears never told me the store was obligated to take the phones back and waive the costs when the subscriber is in a no service area.If I got any part of this wrong, I apologize but it appears that Oleans Verizon Wireless is deceitful.

Mostly a pleasure, if wasnt for Ian Id hate it

The worker we had was amazing. Had a very good experience.

Very exceptional service and helpful. Accessories are over priced though.

Came in for a Sim card for my cousins phone and waited over 40 mins for one of the 8 people to help me and her for a new SIM card

Caleb helped my non technically adept friend get his first cell phone. He was very thorough and explained everything to him.

At Olean-Allegany Verizon, not once have I ever received so much as poor service. Today I walked in immediately after they opened, and was the 5th customer, one of whom was merely using the kiosk to pay his bill. None of the employees even acknowledged more than the first three customers. My 3rd trimester pregnant cousin was the 4th customer, and even she and her family werent paid any attention to until their son had set off the alarms on several devices, not was there any prompts on our phones to check in for service. It was more than 20 minutes before anyone did more than turn off the alarms before she was spoken to, and the employee simply asked their phone number and why they hadnt checked in upon their arrival. The employee then checked in only a couple more people, of whom I was not one. I will be directing people to the stores in Bradford, Salamanca, and Saint Marys, and will not return to this store.

Great service and the sales person was a big help 100 rating

I had a pretty horrible experience today at the Verizon store on State Street in Olean which had me leaving not only in tears but with no upgrades due to my disgust with how I was treated. I am a long time Verizon customer (over 10 years) and also a customer service supervisor. Please, if you go to this store, do not deal with David (who tried to sell me everything but what I wanted after looking at his watch before asking what it was he could help me with) or his supervisor Ryan. Their sales and service skills leave a lot to be desired. Ill go to Walmart for my upgrades where the guy (JJ) who I called after leaving the Verizon store was kind, friendly, accommodating, and eager to help me.

This store sucks just like Verizon does i cant wait untill everything else works where we live i mean you took away our free phones your bills are higher than anyone else you get no discounts on new phones now you wont even set up my new phone for me inthe store remind me again why my bill is double what it should be cpme on verizon is ask yourself why is everyone going to straight talk add the frustration of trying to call this store and you get one step closer to using something else i mean the store could at least say oh you have no wifi at home oh tgat will cause you problems this stores namr says it all VERIZON WIRELESS more expensive Bill and phones nothing free bad custmer service Verizon as well as this store sucks

Very unsatisfied! Came in on 6/12/2018 at 3pm. We were assisted by a young Gentalman with red hair and facial hair. We went into upgrade the iphone 6 to the iphoneX. That we did. He also attemped to talk us into every promotion and also mentioned if we changed our plan to the unlimted plan we will save money. We opted to get the unlimited plan! After spending 100s of dollars we noticed our data was no longer working. Upon looking at the fine print unlimited means only 22g. But thats not the only problem. Upon looking at my Verizon and verifying it with Verizon customer service- we were never put on the unlimited plan. We considering a different provider that will not miss lead customers.

EXCELLEN !!! KEVIN IS EXCELLENT ALSO!!! .

Thanks for nothing

I had a problem with my phone, and was resolved in minutes. Friendly and knowledgeable people at this store.

As Soon as We walked in Our OLEAN Verizon they knew Shinglehouse,Eldred and Portville tower was not working. They were on top of it. THANKS

Good people to deal with highly recommend this place better than dealing with a phone company over the phone that you cant deal with in person staff was very helpful and gave us a better deal than we went in for they are there for the people

As all interaction with Verizon, they dont believe in customer service. We ordered our new phones on~line and much like going through they drive~through, we were screwed. I ordered the gold color and they sent us a black one. The paperwork said it was gold, box the phone was black.After almost a week of calls, were still being jerked around. Im so tired of it. I wouldnt recommend this store or Verixon, period.

Derek was very polite and helpful in my visit! Will definetely be doing business with him again!

No help, I want to get rid of the Bixby when I first open my phone, all the person did was erase all the things Bixby is supposed to do but I still get Bixby when I open my first page it is very annoying!I would appreciate SOMEONE that knows how to get rid of it.

Great service and helped with our billing issue.

Great people, Calbeb is a great guy to deal with, dont say harambe here. Someone was offended by it, racist.

I asked for sim cards never added

They were very efficient and help me out with my problems everytime I go there Im very satisfied with performance

Tech easily resolved our problem. He was very professional and courteous.

Horrible customer service. the manager Matt is rude and will lie to your face. he will not own up to what he tells you to make good on what he said. how he is the manage with his lack of professionalism is unclear. but a new manager that knows what is going on needs to be hired.

I have never had a employee be nice to me. Usually they talk down to me.

Very pleased with the associate that assisted me .

Knowledgeable Staff. Transferred everything to our new phones even apps.

I needed to transfer new phone from old. The person who waited on us did not give us the time of day. Just because I did not purchase the phone there. I am still a Verizon customer. He just handed us a paper and basically said do it yourself.

Clean looking store, friendly staff and usually busy. You are checked in and given wait times when you arrive.

Outstanding service.

Took care of my issues! Great service!

Nice selection knowledge staff. A Verizon connected store not a franchise

Excellent customer service

Good cell phone service center.

Great service and a great team of employees.

Fast friendly professional service

Great workers lots of good phones

Store was small but clean and many tech on hand but could not do what Verizon told me to do

A place that never fails to disappoint. Long waits and poor customer services. I avoid going in here whenever possible.

Busy place but they try not to keep you waiting long

After Verizon answers the phone push option 3 and Olean store picks right up

Constant change of staff. Woman this time slow and unfriendly

Went in to get a new phone and the first customer representative took my name and was nowhere to be found after he took my name. The second customer representative was standing around talking to friends. When asked if he could help us, he asked for our name and said yeah youre in the system and continued to talk to his friends. Many people standing around with nobody helping them out.

Service reps were helpful.

Theyve deceived on what you think you are paying on

Had a s7 edge die. they replaced it right there and moved all my data to it.

I just got to pay my bill there

Too big, fills like almost empty store. Some live displays was not working

They did NOT activate the phone and we had to return

Sucks dont go here! Go to Hornell

EXCELLENT SERVICE, SOLVED MY PROBLEM WITH MY PHONE.

Very nice people.

Excellent service