I recently moved (to an area not serviced) after being a customer of Time Warner, Comcast and Xfinity for 36.years Although customer service is very polite, the workers in the service centers, of well.

Nice atmosphere Fast service and Great advice from a very knowledgeable young man named Grant he helped me make up my mind trying the phone service and informed me about the self install internet.💯

Never had a problem with Xfinity, the workers are awesome and nice, the place is clean and dont have to wait to long.

Once you’re seated in the waiting room they pretty much avoid eye contact for an hour until you physically ask for help.

Absolutely the worst company my fiancé and I have EVER dealt with.Our internet has been down since May 8th. We have been waiting for them to either dig a new line for internet, or string it up the pole.First, they waited for the city to mark utilities.Then, whoever was supposed to come dig the line cleared the job out like it was done.So, we scheduled another day.Same thing happened. Whoever is dispatching is sending the wrong people, and when they are not able to complete the job, they clear it out.It happened 3 times.We recently got a bill for over 600 dollars. How do we have a bill if we havent had service for 2.5 months?So, my fiancé called and found out that they added all the xfinity equipment to the bill.I guess, they have decided to not fix our internet. Good riddance. We were paying about $130/month just for wifi. I will be happy to switch to someone with better customer service/ all around service and cheaper.At least once a week the wifi would go down because they were working on something. They are supposed to be the best and fastest, but I have had nothing but problems with them.Update: They have a monopoly in this area. We literally cant get wifi from any other company until May. Northcentral is working on getting their own internet service going.

So excited to get our internet today.. weve been without it for a month now. It was a frustrating process with Xfinity trying to get it. But after a month of waiting Darrel set us up today. He was so kind and helpful. We really appreciate it!! Everything is running and fast! 😊

I received excellent customer service from Grant. Trying to get an actual person on the phone was impossible. They only want you to talk to the automated system. So I went to the store to get my questions answered and changes to my account made. Grant helped quickly and I was out on 10 mins.

Very clean and upscale place. I was surprised at the customer service as well. Because as we all know, when you call Xfinity, it can be a nightmare.

Awful. Very slow. All needed to do was drop off my old equipment and had to wait hours. I dont understand why the guy that is just sitting behind the counter that is checking people in couldnt take my drop off!

Was Here For The Internet Essentials Package. Its A Great Thing That You All Offer It, Thats Why I Love Xfinity.

Xfinity is the absolutely worse company EVER. I had a tech come out under influence. They gave me the oldest internet box on the block. I have been chatting and talking to people since July 9th concerning my billing. I was charge for internet that I did not have. I have screenshots of all documentation and I will go further. It’s about the money NEVER THE CUSTOMER. I wouldn’t recommend anyone to them.

Awful experience...the wait is entirely too long just to check in 2 boxes that THEY accidentally sent me...some of the workers are snappy and the customer service is not good...seems like they are taught to have attitudes with certain people..

15 min wait......but customer service was very efficient and knowledgeable........which reduced wait time........great job Olive Branch.........YAY!!!!

I’ve had the WORST experience with this place. my internet has been down for 5 months. 4 different technicians have came out and not fixed the problem. i’ve spent $500 on internet i’ve gotten use out of for ONE week. they are terrible. i 100% recommend to not use them EVER

Unfortunately, this experience has been awful, even after the two weeks having Xfinity. I ordered my internet over the phone the day I moved into my apartment. I set everything up and I had to use my boyfriends card despite the account being under my name due to him wanting to pay for that bill yet I would be able to work the apps and talk to them more with issues so the account was under my name. The man on the phone said this would be no issue. I went to the store where I was to get my modem AND a free streaming stick for the plan I chose. I signed in and waited for my name to be called. Once called over they asked for my ID, the card I used, and Social. I gave them all and then the lady proceeded to tell me I could not get the WiFi because my ID and name on card were different. I told her about what the guy had said on the phone but she was already seeming annoyed and not wanting to be at work anymore so she was very rude and hostile. Telling me I’d have to pay another $50 and that other $50 I used on the other card I’d have to call customer service to get a refund. I left the store and called customer service, after back and forth they said it wouldn’t be an issue if I could just wait 3 days and have the stuff mailed to me. It was mailed, but I never got a streaming stick! I was really disappointed but I didn’t want to argue so I went to the store and bought a Roku for my TV. Since having the WiFi the internet never works and I’m constantly on the phone with them. I’ve already paid for this next month but once it is up, I’m switching to AT&T!!!! Do NOT use Xfinity!

Friendly, helpful staff.No long lines during my visit on a Thursday at 3pm

I made the mistake of going to the Germantown store first and they sold me a used phone that was logged in to someone elses account. Came here and they fixed it. Service so far is exactly like Verizon. I can talk and use data at the same time and it includes mobile hot spot which Verizons comparable plan for $20 more a month does not. Phones are way cheaper than Verizon even at full price ($550 vs $300) but of course we got them free for switching.

It was a 70 minute wait to be able to drop off equipment. Just a single cable box, that could have been done in the time it took to “check-in” and send me back to me the car to wait. When all the while they could have just told me to go up the street to the UPS Store drop off.

Dropped of equipment and closed account went smoothly.

The 2 front desk workers were amazing! Especially the older African American lady- wish I hadnt forgot their names. I had been on the phone previously with 4 customer service agents who had no clue as to what they were talking about after a tech never showed up and after my appt. Was MYSTERIOUSLY canceled. I kept the fourth rep on the phone while I went into the store and the lady was teaching another guy. She got right to it. Had to use a couple of computers to figure out what was going on. In the end, she said the appt was booked wrong and that I never needed it in the first place. She told me exactly what to do. Went back and did it and service is just fine! She also got my money back they charged. TY to her and her assistant. They get 5 stars. The customer service reps get 0.

The woman at the front door was very courteous! In and out! Thats how a business should work.

Got a great deal on internet and a brand new cell phone, I enjoy the customer service at this location, and I extremely enjoy the service!

Excellent customer service, Im extremely appreciative of the employees and their willingness too go the extra mile in serving me .My thanks to you all 👍 .......

Worst customer service ever. Yall need to up graded your computers

Personal were professional, courteous and accommodating, excellent.

Very nice store Customer service was excellent

Loved the service with a smile approach, made me love xfinity again

Very rude customer service. They all act like they were ready to go home. They started pulling down the gates 35 to 40 minutes early & people that were pulling up in front of the bldg thought they were closed already & they left and a guy said see I told you it would work if we go ahead & pull the gates down. They all were just lazy & rude!!

The Customer Service was excellent. Brenda did an awesome job at assisting me and was very patient in deciphering everything I needed in one visit. Thank you Brenda and Xfinity👍🏽!

I went in to exchange a router and that was painless. The salesperson told me about a promotional deal that increased my speed for $5 less a month. Very happy with the deal.

This is Tuesday, my internet has been down since last Friday. The told me my modem was old and needed replacing. I did so for $190. This did not fix my issue. They could not get a tech appointment until today, five days later. They pushed this back another six days due to weather. Note today I want to several places and was able to travel safely. I cannot get in touch with a person.... All I get is automated systems either on the app, on line, or by phone.. Also btw I get internet by using my AT&T hotspot, however I used up all my high speed data. I cannot hose zoom meetings for may job... and there is nothing or no one I can talk with?

Great customer service!!! 👍

HWY ROBBERY! SERVICE IS AWFUL AND WE HAVE THE BARE MINIMUM OF SERVICE THEY HAVE AND ITS 250 A MONTH! IT KEEPS GOING UP AND THEYVE TAKEN PAYMENT B4 ITS TIME TO PAY! CAUSING MORE PROBLEMS! I HATE COMCAST!

Very pleased with the service

Not enough staff to help customers. After 45 minutes if waiting, I left.

Awful customer service.... I will never in my life be an Xfinity customer again because of this location!

Do. Not. Use. This. Store. The absolute worst employees that exist. No common sense. Rude as hell. Absolute waste of space.

Mean angry woman who was rude to us trying to figure out how to fix an issue we had with a phone contract.

The young man who helped me was very professional, polite and solved all problems for me. Thanks

LOL Here is an example how Comcast uses its money, Its incredible they charge me $134 for internet and basic cable - because theres no other internet provider where I live.

If it wasnt for the lady that helped me, I would have walked out. Thank you so much for being kind and understanding.

Very helpful staff

They have bad vibesHad 3 to 4 workers just standing around with 4 customers waiting I won’t recommend this location to anyoneThanks

The store is now open for service. You will be greeted by the hard working young man who will asked you for what he can do for you. If replacing and/ or returning cable boxes or remote controls that demand can/will be met. But anything more complicated one might & will wait in line for assistance inside the place. Only James Bond can get Xfinity on the phone.

Help me get WiFi for my appointment

Long wait, had to leave after 45 minutes of waiting

Very positive experience

The clerk was so nice sitting outside at the door..wish I could remember her name!

Jose was a great Representative, he made sure all my questions were answered and gave me a great deal!

The kiosk machine would not give record of payments in paper form. This is twice for me at this location!

The service that Xfinity is offers is terrible. I’ve had Xfinity for almost two years. In that 2 year time span I’ve lost count of the days I’ve gone without cable and or internet service. Their first response is always it’s in my wiring etc. They never own up to it could possibly be within their equipment and try to set up an appointment to look into the matter.Last night I’m once again without cable in my living room. Once again customer service suggests it’s in my wiring. I waited until she had committed herself to saying it was in my wiring before letting her hear a second tv I have in an adjoining room. I asked, Do you hear that ? That’s my tv working on your system in another room. Then they suggested it was my tv. So I disconnected the cable and used an outside antenna to get a picture. Once again I ask if she heard, that was my tv working when not on Xfinity’s system.I was sent to my local Xfinity office whereas the line and the wait was out the door. Unbelievable how many people where there to exchange non working equipment. I’d say 3/4 of the line was there for the purpose of non working equipment. An hour later I was out of time and had to leave my spot in line to go to work. So another night without cable. Another day eventually in line at an Xfinity center. Only setting myself up for failure once I get my box swapped out.There’s got to be another answer other than Xfinity.Oh. Customer service at night is always someone who’s English is so poor that neither of you understand the other. Huge language barrier to overcome. enter

There internet sucks I cant stand the wifi connection I keep logging

Saved me a lot of money and very knowledge

Johnnathan Rocha was very patient and responsive to all my concerns as well as the whole team. They let me know what are the best options for the type of business I have and also gave me a better price for high internet service.The management of the site is wonderful and always asking if I needed anything else.

Terrible service... they cant seem to fix anything. Physically have to go up there to do anything cause they cant seem to fix my online account and its been over a year dealing with it, but they have the best internet around unfortunately. Would have switched to AT&T a long time ago if they offered faster speeds in my area

No complaints other than they only take credit/debit cards vs. cash. Minor inconvenience.

John at the Olive Branch, MS store was awesome. He was very thorough and helped us decide what plan was best for us.

It can help me resolve anyting

They say my outage is due because of power outage in my area but havent fixed it Ive had no cable or internet for about a week

Tried to return a cable box as per conversations with 2 Xfinity employees when they set up special discounts for me. The woman at the Xfinity store that attempted to help me did not know how to remove the box from my account. Then, she tried to chastise me for using my own modem - which both agents on the phone said was fine. She claimed that I would be charged $50 per month, which was definitely not part of the agreement I approved. (I verified this was correct after returning home.) She yelled over to another associate to confirm this $50 charge, but did not tell her anything about the discounts on my account. When I protested, she rolled her eyes and continued to make nasty faces at me as I spoke until I finally told her I was taking the box back home with me and was not returning it. The whole exchange was disturbing and upsetting. Personally, I think she did not know how to adjust the account with the discounts in place and was trying to deflect her lack of knowledge onto me. If you have anything complicated or enjoy being treated with courtesy, I would suggest going elsewhere. I certainly will if I decide to try again.

It would be best to make an appointment first. Or be prepared to wait long.

Waited an hour to see somebody just to find out their system wasnt working.

Horrible customer service. Make sure you obtain proof of what you wanted done is done.When we came a year ago to buy a phone the man we had was very nice and polite and answered all questions.We came to the store Monday Dec 31st 2018 and we greeted with an attitude at the door. Then a girl said she would help us. The whole time her and her friend co worker were talking and looking at car insurnace quotes on the staff computer. We explained our problem and she said she would call the people that fix the problems. She said that whoever she was talking to on the phone said that they would extend the warranty since I was only a few weeks after it ran put and would send a replacement but we would have to send them ours to get fixed. That was fine. She gave us a ticket number and we thought that was it. Fast forward 2 weeks and we have not heard one word. Finally today 1/9 i decided to call Xfinity mobile and the man on the phone said there was nothing in the system about us even coming to the store or even asking questions about it or showing that our device was broken. Meanwhile I am still paying for this thing as if its on and functional.

I waited for 3 hours to get internet service

Today I worked with Johnathan. He was super quick and efficient!

Probably the worst Ive seen people handle covid. Been twice since theyve reopened and wasnt able to be helped either time. Im just trying to upgrade my phone. Like just mail it if the store is that backed up

Too long of a wait time. We were there for about a hour to just change out a box.. Agent was very nice.

This was a much better experience than I imagined it would be. Unlike their previous location one city over that they were in before moving to this one, they have lots of seating that is actually comfortable in a good system for waiting on the vast number of people that come in. I got their six or seven minutes after they opened and there were over 10 people who had already been checked in ahead of me so I buckled down and prepared for at least an hour wait but was pleasantly surprised when it only ended up being about 20 minutes. Both employees I dealt with were friendly and helpful and personable.

Worst customer service i have ever experienced. Worse than at&t, and thats saying something!

Why did they turn my service off while trying to turn someone elses on. I was the phone with technical support for almost five hours trying to fix their screwups.

Had James come and set me up. Very professional and thorough. Waited until we were both sure I had full service to leave.

Great service, clean place

Had to return and swap some equipment and add a phone to mobile service. It is easy to overlook the sign in clipboard if you are not aware. I was done in 15 minutes tops though. Pleasant staff.

Xfinity has the worst customer service that has ever existed. They have a monopoly for the time being, in Olive Branch, due to past back-room deals and kick backs to the city, that have allowed Olive Branch to somehow limit residents choices illegally. The day ATT offers fiber in Olive Branch I am gone and will never look back at all of the unecessary stress your company has caused me due to poor quality and lack of care.

Customer service was great. We were in and out faster than any other mobile store I have visited.

Johnnathan Rocha was very informative and helpful, I highly recommend to see him when wanting to set up new services or even have questions!

It Was Just Alsome N Great Services The Clerks Were Very Friendly N Kind Making Sure They Helped The Customers As They Came In !

Garbage! Now youre getting rid of the WE station!! Im really sick of this! What are we paying for! I will definitely be shutting my service off!!

Went in just to return a box that we didnt need. Had to wait over an hour just to give them a box back. They need to do something different. Should not have to wait over an hour to return equipment. I do not reccomend going here.

To long of wait and there too expensive on there rates.

They pretty much dont have very good plans. Either 30$ for nothing or $70 for channels do dont need or want. Very disappointed. And manager was rushing me.

The worst experience I have ever had with customer service. The representative treated me so poorly. Xfinity cancelled my account without my consent and then reopened the account and charged me more than double, changed my due date, charged me a late fee and turned off my billing settings. When I asked to just cancel the account since I didn’t agree to pay the amount they charged me they said it would be a $90 early termination fee. They couldn’t print out any contract I’d signed or change any of my settings back. The representative told me I would just have to pay it this month and ended up getting frustrated and had an attitude with me when I told her that wasn’t going to happen. I didn’t agree to pay that and I didn’t make any changes to my account. She also tried to dismiss me when I asked to speak with someone else. Horrible horrible HORRIBLE customer service. The manager was atleast nice, but still completely unhelpful. Wouldn’t even give xfinity one star if I didn’t have to.

They act like their doing you a favor talking to you

It has taken over two weeks to move our services and their choice of a third party service provider, was a no show and didnt even call us.

Worst customer service on the planet!!! Livid at how awful this company is!!! Paying $140+ for internet that isnt working and cannot get anyone on the phone!

I dont like giving bad reviews. I just cant get around this one. First, I was ignored from the door. It took about 15 or 20 minutes before I was acknowledged. I was having billing issues that it looks like the BBB is going to arbitrate because I got not but idiotic excuses there.

Very confusing ☹️

Comcast or so-called Xfinity has horrible customer service and communications among different service departments. The only thing they care is to try to get new customers and charge money ridiculously. They do not value their customers experience and time at all! They spent money on decorating a beautiful store or creating fancy videos about bills. However, they do not provide any helpful customer service and keeps wasting your time on phone calls, waiting on calls while they transferring you among those useless service lines, visiting their stores, but do not solve the problem!!!I am a new customer. When I called to inquire about the service, they told me to order it and the bill will start when I start to use the service. The they sent me the installation kit. But, long before I connect the equipment, they started to charge me. I have not even start anything! I had to call them several times to let them stop billing me. Then when I actually connect the equipment, I need a technician to fix the problem. They scheduled the technician three times to come over, but No One ever show up. Then when I called back or went to the store, they said they could not find appointment in the system. What a horrible service!!! I am so frustrated to have to spend so much time on this. If I had know this kind of service, I would never order their internet and TV at all!

Keshauna was great to work with and extremely pleasant. I had some not so great experiences with the service but she was absolutely amazing at getting a resolution to my connectivity and charges.

It took FOR EVER to get assistance!!! Not a kid friendly store either. The girl helping us kept getting interrupted by another employee who wanted to talk. I should have just called, waited on hold for 30 mins and spoke with someone who doesnt speak the same language as myself. That would have been LESS frustrating than going to the store.

Had to cancel service and when we did they added movie rentals to our bill that we never had. Not pleased at all. But life goes on.

Other than the fact that you have to wait 4 hours to see a sale rep there its not a bad place. Phone service is great internet to Great TV Service is great I dont understand why anybody has anything except for Xfinity.

The service was ok. I went in to pay my bill. I do not allow Xfinity have access to my card. I returned a phone that was never activated. They removed 135.00 dollars from account, due to damage. I was not give any proof. They still charge me every month on phone I dont have. Read your contacts correctly.

Comcast is kinda known for bad customer service. Not when it comes to dealing with Brenda and Tasha at this store. These ladies went above and beyond to help my mom and sister. Kudos to them!!!

The staff were a great help 👍

Waiting was a little aggravating.. but the staff was great!

Beware New Customers - this is not Spectrum or Google fiber if you choose Comcast and decide to receive Self installation kit to save $70 from Comcast, it will not work because they will not earn $70 of installation charges so they will make sure that when you receive in mail and try to connect, it wont work. When you call their tech support, they wont resolve the issue over phone and insist to send a technician at your home so that they can charge $70.

Soo much red tape.... and a literal internet Monopol for the area .... There people have not choice but to put up with sub par service and customer care.

I went in originally just to upgrade my cable box and left with new cell phone service. The person helping me was absolutely wonderful. She answered all of my questions and had me in and out within an hour. She helped start my cell phone and update all of my contacts to my new iPhone.

Bill pay is pretty quick and convenient. Staff seemed very attentive. Was greeted almost the second I walked in. Well kept store, very modern.