I went in to pick up my online order and immediately upon acknowledging delivery to me, my existing phone stopped working. I had to go back to the store and have them install a new SIM card so that I could continue using my old phone. The individual at the store indicated this is normal, that once you pick up your new phone, the old one is disconnected. I verified with AT&T that my old phone should have stayed active until I activated the new phone. I guess when theyre not earning a commission theyll do anything to make your life miserable.

Jairo is a Very good salesman offered us good promotion info and knowledgeable we bought not just 1 phone which we were only in there for but instead we bought 4 phones plus accessories because of the sales and promotions he offered, chargers, screen protectors, and cases. Very happy with purchase

GREAT STORE WITH PEOPLE WHO KNOWS WHAT THEY ARE DOING. GREAT PEOPLE, I MIGHT CHANG MY CARRIER TO AT&T.

Jordan at the Ontario mills mall location is literally the bomb. They are lucky to have her. She is way beyond helpful, knowledgeable, friendly, and just goes above all the rest with her customer service ! We are very pleased, way more comfortable feeling like we are getting more service for our money. I tried to go to one store where we live in the hi desert and he told me that he could get me a better discount if I bought phones from him, and at that time I wasn’t sure if we wanted new ones or not and with Jordan, it was no pressure she just was all forthcoming with all the deals that would/could work for my family without knowing we wanted 3 new phones! If you get a chance take the drive to see her, I drove and hour and a half and was worth it just for the service we got! Keep it up Jordan, and you will go far in life being as sweet as you are! Again this company should feel good having you! If you see this, thank you for all your help!

The sales rep, Daniel, was awesome. We had gone in to ask a few questions. We ended up leaving with three new phones (I have five lines on my account). He was very patient and thorough. He made sure we understood all the changes and updates. Definitely ask for Daniel when you go!!

Sales representative Reanna Chaboya assisted me in financing an iPhone 12 Pro Max and changing my phone number (since my other phone number received too many spam calls and messages). I traded in my iPhone XR which was in perfect condition and was told I’d receive the full $700 credit for it. Today I received a text from AT&T stating that I would no longer be receiving the $700 credit since I disconnected my previous phone number. Apparently they have a policy which is that I can’t make any changes to my phone plan for 90 days after the promotion in order to receive the $700 credit. None of the employees (NOT EVEN THE MANAGER) at this store let me know about this policy or even mentioned it. You would think that since I made this purchase in store with an employee, instead of online, they would know what they’re doing but it doesn’t seem like it at this store. I filed a case with the AT&T loyalty program in hopes that I can receive my promotion since I wasn’t even aware of the policy in the first place. The sales representative Reanna Chaboya at this store actually encouraged me to cancel my other phone number as soon as I got home and like I said before, she NEVER mentioned the policy. When I called the AT&T loyalty program today I was also told that there’s no way I can get my iPhone XR back if they deny my promotion after the case is closed. They basically will be keeping my previous phone for free! So outrageous! Very disappointed with AT&T and will be leaving this company if my issue isn’t fixed by the loyalty program. Don’t trust these employees.

I only come to this store location because of Hashem and Jordan. They are true gems and are so helpful and fun. I appreciate their help very much.

Jordan at this location was a great help. She made my trip fast, efficient, and well worth it.

My iPhone 8+ Had issues & brought it in. Was given a great deal by girl working there. Trade in for 12 mini & would lower my family plan by $20/mo. Ok, traded phone & paid $50 to cover all costs above trade in. She said call her & will waive startup & insurance. Ok. A month later, we called her 3 times & she never returned our calls. Then got a bill that was $97 higher then what our previous bill was. Apparently she added another number to my phone (2 lines). Wasn’t asked for & wasn’t needed. We 7 phones through ATT for our business. Got ahold of Kelsey in business customer service. Explained & she was able to fix our problem. We are with ATT still (over 15 years) because of here. We will never go into a retail ATT store again. This rating is only for the retail store in the Ontario Mall.

The service at this place was amazing. All my concerns were addressed and was taken care of However, on the day we initially visited this store on 12/26/20, we were trying to get new phones and everything went smoothly. We needed to come back the next day to complete our transaction but the store was closed ( red flag). I came back on 01/02/21 to find out that the employee who helped us has COVID. The manage meant should’ve informed the customers who had contact with this employee to let them know that he’s infected. This is a safety issue and common courtesy.

Hashem and Noah is very professional and very knowledgeable in what they do. They gave us a very good customer service. And because of that, I highly recommend this store to my friends and family... 👌

The guy Hash really took his time to help me which I appreciate. Went to 2 other At&t stores and didn’t really seem like they wanted to help..His staff there was also very welcoming.Going forward this is my family’s go to At&t store!

Jordan was super helpful and knowledgeable. Highly recommend!

Great experience here, wanted to share. I was helped By Lauren she’s awesome just fantastic! if you go ask for her or the store manager he was a great guy I can’t remember his name but he was very professional and really new what he was doing. Also I never have to wait at this store, there’s almost always no wait.

This is my new go to store. The staff there is incredible! Customer service is the best I hardly ever wait when I am there. I have went in for numerous things on several different occasions. They always help me out whenever I need anything so I thought I would share my experience. Hope this helps

Thank You Hash, and Jordan for your excellent service!

Vin was absolutely fantastic and went above and beyond in helping me. He accommodated my time restraints and followed up to ensure that I was able to set up a phone line with absolutely no hassle. I have been to 3 stores prior but this one was by far the best experience.I am very grateful to him. And also go Hashem for being very helpful. Well done guys. A genuine pleasure to have interacted with you.

Went to AT&T on Friday and was not expecting to switch services quite yet, the customer service rep Desly was amazing, this young lady did everything and beyond to help me decide what phone would be right for me so I say thank you Desly for your outstanding service. If you go to AT&T be sure to ask for her

Big place .. how did they get so big

Definitely recommend this store and ask for Lauren or Hashem they are great! Lauren and hashem are amazing Hashem really helped my family. We switched to AT&T and Lauren had so much patience and was so considerate, she welcomed us to At&t and I never had a similar experience at any other company. Just ask for one of them to help you and I know that you will be just as impressed as I was.

I called and a representative by the name of laruen pick up the phone, as I was explaining my situation she puts me on hold with out saying a word....basically, hanging up in my face. Thanks Laruen, as active service member I won’t you to know that I can’t just hang up my call for duty when I feel like it.

Very good customer service. Explained my plan in detail and helped me to understand how everything is broken down. I noticed every sales associate doing the same thing. I applaud the manager for training the employees properly. Customer service like what this at&t store delivered it 1 in a million. I will definitely do my business there from here on out.

Went in to upgrade my husbands and my phone and were greeting right away by Edith, she was the best. She helped us pick a phone that worked best for us. Took the time to explain everything in detail so we wouldnt have any surprise charges or fees. I will definitely be returning and going through her again!Edit: Changed my 5 star rating to 1 due to the fact that now there is a surprise charge... the other phone. She explained to us wed be getting a b1g1 but now after the fact Im being informed we do not qualify and theres nothing she can do now.

Richardo is an amazing customer service/sales rep I think he deserves a promotion for his patience, kindness, and overall great customer care!

Worst service. They come across arrogantly as if AT&T has the best service when anybody who has an above average intelligence will figure out they will rip you off with hidden fees and overly priced plans. Only checked it out as an option but found a better deal elsewhere. Would I recommend coming here? No. You can definitely find better service with others no matter what your cellular needs are.

Great service. I was working with the guy and he got me to save some money. The manager also helped me get into a better TV package than the Spectrum.

I finally decided to get a new iPhone so I came to this store, luckily a guy by the name of Jeffrey helped me out. He helped me through the whole process very smoothly and helped me get a better understanding of my new iPhone. He was so easy to talk to and overall such a nice guy. Would definitely recommend going to this store and try and get Jeffrey to help you out, he’s great.

David and Hashan are fantastic! This location is a very helpful and they are patient. This location will help you will all your mobile devices or tablets. The sales workers are great and kind. Come here for all you technological and mobile phones needs. Excellent service! Excellent customer care.

I had an AT&T prepaid phone that was broken while I was at a truck stop in Antario, California. So I went to the AT&T store at Antario Mills where I got a postpaid phone. I was assisted by Lauren Hash. The service I got from her was second to none. She is very knowledgeable about the products and services AT&T offers . She greets you with a warm smile and explains everything in its entirety. She is simply the best when it comes to customer service.

Great customer service!I recommend it and always look for LaurenThe best

Get professional service from experienced pay your attention bill get advice from the Awesome knowledgable crew and you can buy your accessories here, also quick service

Xavier helped me ALOT!!! Give this man a raise!!!

DANIEL WAS REALLY HELPFUL AND WE HAD A DIFFICULT PROBLEM THAT HE HANDLED VERY KNOWLEDGABLY AND PROFESSIONALLY. OUT STANDING CUSTOMER SERVICE.

David and Albert were very patient and helpful helping my sister move her information from her old phone to her new phone. These guys clearly love their job and helping customers like my sister leave happy with her new device. 👍👍👍👍👍

Very upset with my experience at this location. I was given a plan by the girl employee at this location. She had given me a pretty fair price in the beginning till my bill showed up. Not even close to what she agreed with me. I tried so many times to get a hold of the girl. She would denied her service to me. Why offer something when she couldnt keep her word. So disappointed in with the retailer and her customer service.

I came in this store looking to to upgrade my phone. Good thing Jeffrey Chong was there to help me. I can tell that this guy Jeffrey is really passionate about helping others. He took his time on explaining different phones that I can consider upgrading to. At the end of it all I decided on getting an Iphone X, thanks to Jeffreys help. He provided me with excellent service. I would definitely recommend him to other customers as well as my peers.

Went in to obtain information on weather to get my shattered screen fixed or get an upgrade. Jesus explained my options in a way that was easy to understand. I had some concerns about the upgrade and returned a week later. Albert assisted me and put my worries to rest in a very kind and professional manner. :)

The staff at this location are really attentive and really do their best at making sure the customers are taken care of. In a store full of customers I didnt see anyone not being acknowledged even though it was a busy day. Ill definitely be back & make this my new home store

Nice people. She did a good job. I will send some family to go see Jocelyn. Very helpful

I wish I was not helped by Hashim,Ive been there four times now to their store. The customer service is unprofessional When you have any sort of problem they just refer you to another store. Im gonna go see how Verizon treats their customers.I was helped by employee his name was hashim he was very unprofessional I will never go to this store again.

Albert helped me with my AT&T services. He was very professional and prompt with helping me out. I really appreciate the great customer service!

Very nice store I always come here, if I need to get a new phone!! There really nice here.

Cool people in there for sure. Hooked me and my wife up with a good buy one get one free

Great service... Make sure to ask for Hash gives the best deal also very friendly... thanks again

Awesome customer service, Lauren really helped me out with my new service! I recommend this store and ask for Lauren she is very knowledgeable!

Right away I was greeted by Daniel he made us feel welcome and he seem happy to have us there.I was very happy to find out that he also spoke Spanish for my parents since we wanted a family plan that way they could also understand the plans and prices.He took the time to explain every single detail and even help set up our new apps.Thank you Daniel valencia for your great service

Albert and his staff are by far the best at&t staff Ive experienced in a LONG time! Good customer service is hard to come by these days. Keep it up!

Look for Albert! Management are experienced & helpful. & most importantly they will give you a clear understanding regarding a plan that will suit you or your family!!

Wendy and Hash helped me

Great service, great experience. A gentleman by the name of Jeffrey Chong helped me out. I highly appreciated him taking the time to break down my plan so I understood everything to its fullest. Not only was I able to upgrade, I also learned a few things that I wouldn’t have known otherwise. 5/5 would recommend.

Albert was great help. He stayed on the phone with customer service for 1 hr trying to resolve my technical issues with my hot spot! GREAT STORE!

Helpful and friendly to guest. Walk us step by step about our plan

Hashem is the best! He provides the best customer service and customer attention. He knows all of the products and specials available to make the customer experience excellent. If you need a phone or need to sign up for new service see Hashem at the AT&T store in Ontario Mills....he is the guy to see!

Excellent customer service and transparency, the store manager (Albert) was professional and addressed all of our concerns and provided us with an excellent deal. Highly recommended !!! Albert’s team will do everything within their ability to earn your business!

Hash need to build more trust with peopleMaria is quick fast help but less avaibility handle different situation

Great Customer service all around. From the professionalism of the staff to going above and beyond and out of the way. They drove to 2 other locations for merchandise that I wanted. When the kids were impatient, they turned on the DTV Cartoon movies for them. I am a Manager at a Large retail store, I would love to have David as an employee. That guy was Awesome!!!.By the time it was over, I walked out with 2 upgraded Galaxy 8s.. 2 smart watches and DTV service. At no additional charge to what I was already paying..... GREAT JOB DAVID and team!!!!

David and Hashem are the best! If you have any issues or concerns or simply need a line, look for them. Highly recommend these guys! Tha k you so much!

Great store. Very polite. The manager really helped out my mom.

Given my experience with these folks here at “At&t “ . I’ve come to realize that they provide such an extraordinary experience in which I would be a fool to not leave a 5 Star rating!The whole staff is extremely knowledgeable and kind and I recommend coming here for upgrades, new lines, etc

My previous cell phone experiences have been very difficult and impossible but this AT&T does it right. From the Mangers Albert, David, and Hashem to the associates. Excellent customer service!

Very friendly and helpful staff on that store...really got helped with a big problem I had by Albert the store manager...recommend everyone to go to this particular store for your services

Can never complain about this place!! Great Customer Service and always come out happy.

I went to Victoria gardens corporate AT&T for an upgrade and messed my whole bill and couldnt provide me any credits for their mistake. I went to Ontario mills to shop and got stopped by a girl representative who has been a great help! I got the credits I needed and helped me save money on my uverse and wireless. I will never go to corporate I will forever go to the Ontario mills location! Ask for the girl!

Albert AND Hashem really took care of me. Hashem really explained my plan in detail. I really like THAT! Now i understand my plan

Our rep was great, the rep helping our rep just wanted to get out, it was near or after close, and it showed.

Hashem was unprofessional I will never go to this store again

Its well taken care of, best time to go in is now!

Great store and good customer service, the Manager really helped me save money

This ATT is well organized and really professional. Had the best experience at this location. Everyone was wonderful and Jesus was really helpful and provided the best customer service I have encountered at an ATT location.

Good telecom shop, variety of solutions and giod services

Highly recommend this At&t store. Hashem helped me save money on my account and set me up with Direct tv. Very professional and polite.

I went in to get a sim card for my old phone because I broke the phone I normally use. I was a little upset because at&t charges for sim cards now when i remember back in the day they used to be free. To be honest i was a little rude to the associate about the cost of a sim card & he kept on being helpful to me. He then offered me an upgrade and did a rate plan change which actually was more beneficial for me. at the end of the transaction I ended up paying nearly 130 for a phone with a case and a screen protector and a pop socket AND my bill was nearly the same price. Actually i believe it was cheaper by 5 bucks and i got an IPHONE X! Joel, if you read these comments thank you so much man & I’m sorry for being snappy with you my friend. you really did help me out.

Bad customer service! Store was busy I get that but I was patient. I waited 45 minutes to be seen and when I was I was not given the allotted amount of time I should have received. When you have a customer waiting for that long you don’t try to get rid of them so you can go home. Have some decency the rep literally asked me “what you want”? Mind you the kid has his pants almost down to his knees. You couldn’t even tell he worked there. That’s not how you greet a customer, im having a hard time believing AT&T just lets their workers come to work like that. he literaly did not look or sound like an employee. He was just so unprofessional. His attire was not in any way proper representation of what working for a multi billion dollar company looks like . But that’s not even the issue I mention that because your upper management should know it’s inappropriate. I’ve never had any store interaction like this one and it made it start off as a bad experience. So here’s a run down of what happened on Friday may 4th around 8:30 pm I walked into the AT&T store located in the Ontario mills mall. There were 3 guys there I’m not giving names one I guess was store manager the other two were employees. I was first approached buy the first “employee” he asked me what I wanted, what’s my phone number etc after giving him my ID and showed him my credit card as a second form of indentification. I started asking him a question about an accessory sale AT&T had online. 20 percent off if I buy 3 of them I tried asking him if I had to buy 3 at a time or do I receive a discount on 3+ accessories. In the middle of my question he gets up started talking to his “manager”. And his manager tells him something about walking with me. And I looked confused as he’s coming towards me like he calls him back and tells him to ship me the phones.I told him wait no, I was given the same option over the phone but I needed to get all my stuff transferred to my phone so they recommend I came into the store. Then the “manager”grabs his tablet and tells me yeah you have 5 lines on your account we deal with a lot of fraud and to give me peace of mind I’d rather ship them to you. I told him 3 of those devices are tablets I was told over the phone I can add the other one. He said said well I’m not going to do it! with an attitude. In my head I’m thinking I haven’t even been helped for 5 minutes and I’m treated so poorly it makes no sense. And I asked him is there some sort of policy implemented that even though I’m approved I can’t add another phone in store I can only have it shipped? Which I didn’t mind I waisted my time that’s why I was upset. He then said no I can’t help you, then I asked him you cants help me or you just don’t want to. His response is I don’t want to! Verbatim! This 23yo kid / manager is being so disrespectful now Im questioning the moral and the code of business conduct displayed by your manager and it makes sense to why I was treated so poorly from the start. I left and I’ll never go back as soon as I’m out of contract I’m going back to Verizon. All the plans now are all the same but atleast I know walking into a Verizon store they have some sort of dignity and pride in their stores. I just don’t see this happening with any other establishments or carrier. I’ll also be forwarding this to corporate till some one reaches out to me and resolves this issue with the stores moral.

Hashem works harder faster. Good work. Thanks for the phone service.

Hashem is always helpful and informative about AT&T services. This at&t will be receiving our continuing business.

Albert is so good! I was refers to him by my friend. He saved me money on my I verse bill and gave me an awesome deal with home security & phones. If you ever need att service please go see him. I went to the other store on fontana and didnt get helped like Albert helped me! Thank you att in Ontario mills

Ask for Skylar and he will give the best deal of all...this is the only ATT store that treats customers as customers ...kudos to the team 😀

Albert was bery helpful and aswered alm my questions. He even adjusted my bill to save money and gave a great price on a new tv and internet bundle. Att has a good emoloyee working for them in ontario. Swnding my sister and her husband to getvyhe same deal this weekend!

Highly recommend this At&t. Helped me switch to Direct tv and save me money!

Amazing dudes! Recomend this at&t to all friends and family!

Ive been there four times now to their store. The customer service is either great or terrible 50/50 chance. When you have any sort of problem they just refer you to another store. Im gonna go see how Verizon treats their customers.

Great customer service. David was friendly and very helpful.

Awesome service by David go see him tall light skinned gentleman

Go see hashem great personality and customer service is top of the line

Hashem helped us out and saved us some money by switching to Direct Tv. Staff is very friendly.. Highly recommend this At&t.

Make sure you ask for Skylar ! Loving my iPhone

I wish Virakvong was not helping me.

Great experience at the store, maria was a huge help.

Great experience! David was a great help.

Very helpful.. Go see my man Hash

Hash was great. Recommend this location!

Very good Customer service

Albert and Hashem will take care of all your mobile needs.

Albert, Daniel, and Joel was a pleasure to work with and helped me with everything I need

Awesome service all the bald guys are great

Great vibe, love the oldies music playing in the store

Great service ask for Hashem

Hashem is the best ask for him!

Great customer service !

Great service, not knowledgeable