I went in to buy a headlight bulb. There were 4 to choose from, I needed the basic yellow bulb and it was the cheapest of the 4. Advertised as $16.98, but when I was pronounced my total, I mentally did the math in my head and then asked why was it higher than I expected. Cashier said because the bulb was actually $17.98, by then I had already swiped my card. I asked could he had not given me the difference since I saw a different price, he then replied no and mentioned that someone must have not changed the prices on the shelf. I then mentioned that in normal cases like this, the store should honor what the customer saw especially if the store clerk was the one who helped me find the bulb. The store clerk was just all about a dollar on the clock rather than real customer service.

Ok . About the same as orileys or autozone and advanced and autozone. Pick one.

I dont have an issue with the staff. They are awesome. Online ordering is an issue. Inventory is off. Not too uncommon at parts houses. I ended up at a competitors store.

Customer service was poor. I went in to this store and I may have been the only person in there. There were 3 workers/cashiers and another looked like he had just come in from a break. I went for windshield wipers, the young man looked it up and told me what I needed and was taking me in that direction. Well the phone rang and he said just look for 17, I have to get this. I found that to be rude (but didnt put much thought into it), especially when I was his customer and there were 2 others that couldve answered the phone.Next, I go to checkout with a different employee. I had something that was 2 for $10 and get a free item. The free item wasnt ringing up for free. So he looks at the ad, trying to figure it out. No luck. He claimed that the items were not part of the sale (although they rang up $5 each which is not the regular price AND the sign on the shelf clearly said they were part of the deal). So I politely asked if there was anyone else that could help? (Thinking another employee could just look it over to see if we were missing something) he proceeded to say that the manager was gone for the day in a snarky tone. He was an older man named Eric, I told Eric that I did not want any of the items at all. I think his pride was so high that he couldnt even try to resolve the problem by asking for help from another associate. I then left without the items and decided I would go back to the Advance in Auburn where I live. Will probably never come back to the Opelika location. Also, I had an amazing experience at the Auburn store, so much so that I will make a review on their page. :)

Really nice people that work there!

Best prices for name brand Batteries !

Associates Were Very Nice. They Love What They Do. Got Us EXACTLY What We NEEDED.

Paul & his staff are always amazing.

Very helpful employees.

Needs to get people whos know about parts and when u ask them something they say they can order the part but when u get there oh we cant order the part why would u tell someone u can order it and then say u cant get someone wh to knows what they are doing

They had the lightbulb I needed in stock and found me the most inexpensive one. Although they no longer put in lightbulbs for their customers

The employees were very helpful.

Straightforward and to the point

Great customer service and communication. Knowledgeable about what they know as far as parts and mechanics. Inventory is good for behind the counter but not as good in the main part of the store. Has sales promoting their inventory and brands while keeping good appearances and attitudes. Overall a good place to get the car part you need quickly.

Great service

Ordered exhaust manifold from there web site and when it arrived to my house I was extremely disappointed I opened the box to find gaskets destroyed due to the fact of poorly packaged so I proceed to take them to the store and see if they could help me fix the problem I was told by the manager Mr. E the only thing I could do is buy new gasket set which cost me another $40! Wouldn’t even discount the new gasket set to make me feel I wasn’t getting screwed over needless to say I won’t be do business with them anymore and I spend thousands each year on parts he also told me he wasn’t able to help because it ships through amazon or a third party which I call BS I clearly ordered from Advanced auto web site

Drove all the way from Phenix City and arrived 10 min until Closing, upon arrival doors are locked, young man at counter looks at me and walks to the back and wouldnt allow me in.i stood there and shook the doors, knocking, etc all to be ignored .i used to do lots of business here but i wont spend another dime at this location .drove all this way because they close an hour later than my time zone but next time i will wait until my store opens where the staff is friendly and and welcoming

I ended up going to two local AAP stores in one day. My battery was so dead even the jump box couldnt get my car going again. After one of the employees located my battery at the store down the street and jumped my car with hers, I drove down to the second store.They were ready for me when I got here, battery installed as easy as can be, and I always spend time chatting with them while they work. Wonderful, friendly people.

Super nice and helpful staff. Helped me pick out the correct windshield wipers for my car and then installed them for me!!

Help was good and information helped out.thanks for the good work.

I am a disabled veteran. I was taken advantage of by Edwin J at this location.I bought 6 quarts of Valvoline 10w30 motor oil.Had a tag hanging on shelf oil on sale $3.88 per quart. Edwin J. Charged $3.88 for just 3 quarts = $11.64, $6.49 a quart for 3 quarts =$19.47. There was not any limit on the amount of quarts that could be bought.Even checked online there are no limits.Edwin J. Needs to be disciplined for taking advantage of the public, maybe even schooled on not taking advantage of the handicapped.

Its not AutoZone but I had a gift card

Ok so battery died. Dead dead dead. Went to get new one, jokingly asked if they had a friends and family discount (this guy didnt know me at all) and he says, Well if you order online, they always have between 15 - 30% discount, and just put store pickup. You can do it right on your phone in the store if you want. Ten minutes later I had a new battery and 15% off!!!

Stopped in to get a widow motor. Got one after driving 30 miles back home found it was broken . Noticed on picking up lady let it fall off counter and that must have broken plastic connector. Will not go back to Advance.

Great service went to get my battery checked. Turned out my connection was loose on the terminals. The store associate tightened the connection this avoided me buying a battery for no reason. Thank you!

Great service, friendly, and assistance with most All automotive needs, even helping installing and checking batteries, wipers, etc.

So expensive..$30 for 1 wiper blade?

Good brakes

Friendly employees. Good savings on parts. They were always able to assist me when I visited there.

John was awsome and helped me with everything and gave some great advice. Thanks John Thompson.

Every one that Ive been to has been great. The guys here are extremely helpful. Autozone is also good to try

Great service. Very knowledgeable employee s. Able to get parts quick.

Very helpful good quality service I got my parts I needed was in and out very fast very friendly

It was wonderful and the sale person Mr Larry was very polite and friendly

The young man running the register is so patient and we greatly appreciate it.

Helpful staff. Clean store. Reasonably priced.

Awesome customer service!!!! Availability of parts that I needed & knowledge of the workers....100%.

Love the discounts from buying online and picking up in the store.

Go to oreilys your better off dealing with them

Good quality auto parts at great prices! Friendly and helpful staff.

They were very friendly when I needed a replacement battery. I ordered online, and then went to the store and they replaced the battery. Would definitely recommend them.

Found what I was looking for and the staff was quite helpful.

Marvelous

Parts are usually in stock, reasonably priced, along with helpful, friendly service.

Great experience here! They helped me put new windshield wipers on!

Very pleasant service.

This is Fun Place!!! Great prices!! Great selection!!!! What more can I say???

This is a great store! Very clean, and a lot of inventory.

Great customer service.

Good auto parts store, helpful staff.

Fast and friendly staff, will buy from them again.

Very helpful staff.

They got me in and out, and everyone was nice.

Great service and a staff that knows what their doing!!!

Very helpful staff

Great place, helpfull people.

Great shopingfor my vehicles

Smart guys, good attitudes, no weirdos

So nice workers

Great customer service

These folks are very helpful

They are always so helpful

I mostly use Advance Auto because they carry Purolator filters.

Fast and friendly service!

Worst service Ive ever seen in an auto parts store. Rude, unhelpful, and undeserving of a job in the automotive industry. Literally like the McDonalds of auto parts stores.

LT is really helpful

They are super busy and friendly

Friendly good service

Friendly and fast service

Very helpful.

Good people who helps

Friendly Service 👍 👍

They are Awesome

Very goo customer service

Nice workers

Very nice

Ok

You close at 7 thanks.

Very helpful

Customer service

Helpful, friendly service

Great service

Excellent service

Great place

Knowledgeable people

Quick and helpful

Helpful

Parts price

Well