Don’t believe what they tell you on the phone!!Scheduled a covid test yesterday and had a flight change. I called into the pharmacy to see if I could come in a day earlier for the test and they said I could. I went in to do the test because of my flight change and they said they never spoke to me about this time change and they have a ‘strict policy’ about not letting people come the day before. I verified that I called their pharmacy and spoke with one of their pharmacists! Frustrating because of changes needing to be made to flights and wasted time driving out there.

Maybe they are often having a super bad day, but the people at the pharmacy here are pretty rude!

Great service! They have always been willing to take the time to figure out issues with us that we have had with insurance. They don’t always know what’s going on with it but they are quite patient as you call them multiple times in a row to ask them for more information!

I love going here for the deals and that makes my Walgreens points add up fast.

Customer service here is just awful. I have had nothing but negative experiences with the staff here during my multiple visits. These experiences have been in person with various employees and on the phone with the pharmacy. Probably should pick a different Walgreens to visit.

The pharmacist who helped me today was excellent! I wish I would have got his name. I was visiting from out of town for a family event and my son developed an asthma attack. Unfortunately, we forgot his asthma inhaler at home. He was able to pull his prescription from our Walgreens pharmacy in another town and get it filled immediately. I waited less than five minutes. I was able to administer the proper treatments to my son immediately. The pharmacist he was working on June 13, 2020 at 4 PM was a very nice man and excellent. He deserves a big raise and I appreciate his sympathy and urgency for my situation. I am definitely going to keep shopping at Walgreens.

Trying to get my sons medicine filled here was the worst experience ever! This lady pharmacist is unkind and unhelpful.

Andre and Paul in the pharmacy gave me extraordinary service.

Pharmacy is great when they are on. But their automated system will text you randomly about refills that are ready but arent. Technicians are helpful though. They will fill faster if you are staying in store to shop while you wait.

Horrible customer service make an appointment a week before for COVID vaccine I was there in time and the lady was rude from the beginning telling me walk in have priority over appointments,, make no sense to me !!!

Worst Pharmacy Ive ever been to. I put in for a fill, they said it would be ready in two hours. When I returned, not only was it not ready, they said it wouldnt be ready that day!

Just took 15 minutes to return one item, 60 minutes after I bought it. They collect so much personal info, but somehow dont have a digital copy of your receipt connected to your phone #.... Somehow I dont believe that...

Paul, the pharmacist was very degrading to me on the phone. Not professional at all. Very disappointing as I have been using Walgreens for a very long time. I understand that he is stressed but, arent we all!!?

Great for fast shopping and their costumer service has always been nice

I’ve been to the Pharmacy 3 times now trying to pick up my prescription, and they have messed up each time. First time they didn’t order the prescription I needed, the second time they ordered the name brand instead of the generic like I requested, and the third time they forgot to put it in again. Suuuuper frustrating. After I eventually get it I’m going to switch to a different Pharmacy.

On more then one occasion I have had to wait for close to 30 minutes for service in the drive through and had similar issues that others have had, no apology for the wait, no telling me that I didnt have insurance on file (doesnt make sense since I gave them my information the week before,) there have been a number of pharmacies in the area that have close down and Walgreens has picked up those customers. I feel that this small pharmacy is trying to pretend that it is larger then it is and is unable to keep up with the demand that they have gathered.If they really care about the customer, hire on more staff instead of trying to keep four pharmacies worth of customers with the staff of one.

Awful customer service, Brent specifically was terrible something was priced incorrectly and he was so rude about the whole thing so demanding and only blaming the customer. I understand employee error and am willing to pay the price but when its clearly marked incorrectly dont blame me and offer me some kind of help or solution.

Had an amazing experience here with their pharmacy! I had been going to Rite Aid until they went under, so I called to ensure my prescriptions had transferred smoothly. The woman who helped me in the morning was so nice and helpful- updated all my information, was patient with me while discussing what medications I needed, and so kind. The gentleman that helped me when I picked up was also super nice, going out of his way to help me get a fair price. So relieved to know I can trust them!

The store is usually clean and organized. The photo dept is one of the fastest around. I can typically order my photos online, and they are done in like 15 mins... the only issue is finding someone to get your photos for tough since theyre isnt typically someone at the photo counter. The pharmacy has a drive-thru, and the pharmacy techs are really helpful.

BEST Walgreens store around! They are so friendly and helpful! I love love love this location!

Somewhat unorganized but recovered with good customer service!My wife called in a prescription yesterday for nausea meds (shes pregnant) and when I went to pick it up today it wasnt ready for some reason. They were not sure what happened but they said it didnt get requested or something and made it seem like we didnt call it in... which was very frustrating and somewhat rude. So I let them know it was requested yesterday by my wife at this location specifically, I even called the other locations nearby in case my wife called the wrong store and they didnt have it either, and so the guy told me he would talk with the pharmacist to see what they could do but wait right now was about 1.5 hours!I was getting ready to write a 1 star review but then about 5 minutes later the guy came back and said the filled it for me. He made up for his rude remarks and made a customer happy to do business with them. Still 4 stars for slightly rude and sloppy business practices.

Generally, when I pick up prescriptions, the employees offer to add a coupon since I dont have insurance. Not today, Lisa advised me that I would have to download goodrx app to find coupons myself. I did this when I got home and found one that would save me $15. When I called I was advised by the same employee that I would have to come all the way back to have it applied!!! At least with the app I downloaded, I was able to find other pharmacies in my area whose prices are about half the price of Walgreens. Looks like I will be saving alot more money with a different provider.

They used to be great here but the last two times they have been terrible. Today I called and talked to one of them over the phone who told me she had put in both of my scripts and that they would be ready in an hour. An hour and a half later when I got there they told me they have been out of stock on both my scripts for two months now (which makes no sense considering I get monthly refills and have refilled here the last two months) and that only one of them was ever put into their system. Then he says to wait a second and he will check something and disappears for five minutes only to return and tell me they have some in stock at which point the pharmacist says something to him and he stops to talk to him for five more minutes then says they cant do anything for me. Last time they had the pills but they werent ready until three hours after they had called me saying they were ready so I wasted a trip. Just not worth it anymore.

The pros of this pharmacy are that its got a drive thru compared to Maceys which is right around the corner. Staff is also friendly and its a clean store.The bad is that the hours arent nearly as good as Maceys or other pharmacys in the area.

Pharmacist is horrible here. Charged me twice for medications, acted like he had no idea what I was talking about. Petty and rude about me transferring script to another location.

They couldnt find my prescription. When I called other store they found it, and I asked them to help this pharmacy find it. This pharmacy said it wouldnt have time to fill because it closed in 4 minutes! I had plenty of time to fill it before they couldnt find the my info! They are the reason I ran out of time! Very unprofessional. They have no clue what they are doing, look at the reviews. This store sucks!

Pharmacy was great at first. Everyone is super nice. But at this point only 1/5 times the meds are actually ready when they call you to let you know they are. Last time It was over an hour after the call and still not ready.Super nice but I dont want a call telling me something is ready thats not. If the call said will be ready 30 min after you show up it wouldnt bother me but dont say its ready when its not.Almost everything else in store is rather over priced as well.

The workers here are all disrespectful.

The pharmacist Troy was super amazing and went way out of his way for me

The gentleman that used to work at Walmart that now works at this walgreens extremely helpful

Could not get it right! I dont know what it is about Walgreens but there are major issues with its processes. They sent me a notification saying my Rx was filled. I drove all the way over to the South Orem location and low and behold, they had ran out of the medication and were only able to give me a partial refill. I was upset because I would not be in town for another week and needed the entire Rx. Instead of informing me it was only partially filled, I drove all the way in to get it only to have to drive all the way back three hours later.Heres the kicker::: When I arrived the second time, a man in the drive up bay next to me was furiously upset. I heard him yell, but you told me it was ready!!! Then I heard the tech say, I apologize sir, we have the one ready but the ibuprofen... is not, we can have it ready in 20 minutes, again I apologize. UPSET?!? To say the least. I could not help but laugh out loud! What a joke!Whats amazing is Walgreens is a publicly traded company but based on numerous experiences, youd think its being ran by the Federal Government.Walgreens - FIX YOUR ISSUES SO THE REST OF US CAN FIX OURS!

The supervisor I spoke to does not know how to deal with customers. Young, inexperienced, and rude. The cashiers were nice and were trying to be helpful. You need to train your managers/supervisors.

Today I came in like any other day. I actually walked in instead of using the drive up. I dont have insurance so my doctor had let me know to download the good RX app for discounts so I dropped off my prescription because the app said they had one of the best prices for my medication. Just an FYI this pharmacy chooses to no longer use the GOOD RX APP if you EUA to to use it you must have the actual card or print it off your phone. What a pain, who wants to deal with rude staff that take to long to fill anyway. These people at this pharmacy are very unprofessional and rude especially the pharmacist in the morning with the glasses. your better off going to Smiths. He dont have any customer service skills whatsoever. I will never take my business here again or refer any of our patients from work to Walgreens. 🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕

Worst costumer service I have ever recieved, they should really evaluate the people they put on register. Pharmacy and on floor staff were nice but the guy at the front register was a total jerk. Always with a bad attitude, doesn’t even greet you, doesn’t even hand you your receipt he just places it on the counter waiting for you to grab it, when you tell him an item is on sale he is super super rude about it and sometimes doesn’t even vaild it and so much more. I used to love coming to this walgreens but the experienced i received not just once but couple of times with the same staff member have made me question to go to other location.Also on another note please if a item is on sale, let your employees know. I swear they are always questioning if your telling the truth or not when clearly the price tag on the shelves say its ON SALE!

Very friendly and helpful. Just wish they were open 24/7 like Provo.

I have never had one bad experience with this Pharmacy. Their techs and Pharmacist are nice people and go above and beyond.

Literally the slowest pharmacy Ive ever gone to, even when its not busy. Only redeeming quality is that its open late.

The pharmacy better step it up a notch. Refills dont take all day especially when they have the meds in stock.

Theyve been great about refilling prescriptions and also have use the automated system to notify when its ready.

Fast for shopping but normally expensive. The pharmacy is slow and the employees are disinterested.

Good pharmacy store wise prices are ok.

Always greeted with a welcome to Walgreens. Clean store with a very friendly staff.

Friendliest, courteous staff! And they remember your name.

Pharmacy closes at nine not like it says on Google! Other then that bummer they were friendly and nice.

After multiple attempts and phone calls they could not get my prescriptions correct, they said the lost one and then they filled one contrary to the way it was written, resulting with my insurance refusing to pay for it. this has happened on more then one occasion, never use this pharmacy!

They were okay. Got a good price on a prescription.

Its an older Walgreens carries all the cosmetics shampoo make up candy and a pharmacy.

Is a wall that is green, but is not that green

They are so slow and they only have one drive thru lane that unacceptable

Great pharmacist.

Super overpriced, snotty entitled clerks.

Best store

Jesse the technician is very rude and inconsiderate

Very friendly pharmacy staff.

👍😊

It is always clean.