Great experience. Everyone I worked with was amazing. David J. helped facilitate the sale. He answered all questions in a knowledgeable fashion and provided exceptional service.

Red carpet experience from beginning to end! Dowain was professional, efficient, friendly, and had our best interest in mind. It was one of the most pleasant & seamless experiences we’ve had purchasing a vehicle. Travis & Raheem were fantastic as well! We love Carl Black!

Bruno Blanco was the absolute best! I appreciate all of his hard work and transparency! He kept us well informed and updated us on information needed every step of the way. He was extremely well prepared and gathered all necessary information upfront to help speed up the process. He made my husband and me feel comfortable and he understood our wants, needs and concerns. Very professional as well! Would 100 percent recommend asking for him when going for a new vehicle.

Jack was amazing! He was straight forward and honest, we told him what we needed and he was 1000% completely committed and got us what we needed!!!!!. Even bought us food (we were starving, lol!) and a full tank!. Josh, the financial manager was also awesome and last, but not least, Hector Martinez. He went the super extra mile so we can have our car!! This guys are the best!! Keep up the good work!!

We are very happy with everyone at Carl black Orlando best experience on purchasing a vehicle, they satisfy their customers needs, and go beyond customer satisfaction our sales representative Luis Rojas did excellent, I’m definitely going back in the future for our next car.

George was WONDERFUL and treated us like family; he checked us in, made sure our questions were answered, and kept us current with the repair status. Since our appointment was at noon, we ate a bag of your popcorn till we had a late lunch--good thinking guys!Our car was very well taken care of and returned after the service very clean. Everyone was friendly. Wait time was a little shorter than we thought it would be so we had a super experience!

I called because I needed to buy a wheel lock for my car as soon as the young lady answered the phone and I told her that I needed to order a part for my car she proceeded to tell me that they did not have anymore available until late November(Not surprising they never have any appointments). I told her again what I was calling for and she transferred to the parts department I told him what I needed and I told me what I needed I could not order from there because it needed to be custom made for my car. I ended up going to another Chevrolet dealership and they were able to help me.

Once again Sean and his team at Carl Black Chevy provided me with the best service anyone ask for. Sean keeps me updated daily with the status of my repair. May not be what I want to hear but at least I can’t say I don’t know. Sean and his team are doing and amazing job and thank you for putting me back on the road!

R.Brown Thank you! He and his team, Josh in sales and S.Perry in Internet we’re awesome! Mr.Brown went to work for me and we worked out a very fair deal, thanks to his effort. Transparency and fairness. That’s what these guys are about. There’s no gimmicks or tricks- just honesty and fairness. Exactly what a customer wants. Thank you for everything. Josh went out of his way to come to me- hours away, to get the paperwork done. This is how you run a dealership- great employees and knowledgeable about the products. Thanks again!

Communication and service was great. I wish the receptionist who I spoke to when scheduling my service would have clarified that my appointment was to drop off my vehicle and the current wait time for a technician to assess my vehicle was 5 to 7 days. I was under the impression that my vehicle would be seen by a tech during my appointment and most likely serviced the same day. I was frustrated and caught off guard to find out, while I was there and my kids were home with a sitter, that I would have to leave my vehicle for an estimated week with no options for a loaner car. Aside from that, George was wonderful to work with and the gentleman who provided the courtesy ride home was a pleasure.

One Word: Horrendous. Carl Black has had my vehicle in for WARRANTY lifter and CAM replacement for a month since the issue was originally brought to their attention. Every week since it was delivered I have been told that the vehicle will be done by end of week. I had to physically go down to the service department to check on the vehicle as none of the service managers would return my message left with the receptionist. The most recent updated is that the service Manager previously assigned to my vehicle is no longer with the company. Not surprising as he probably had trouble sleeping at night after having to provide information to customers knowing fully that what was being promised is not what will be delivered!

Having just purchased my third vehicle from Carl Black Orlando they just never fail. The dealership is clean and inviting. The staff is amazing. They work very hard and they always please. Efficiency runs at 100% every time. I wouldnt purchase my GM vehicle anywhere else.

I was very grateful that the dealership was willing to drive 3 hours away to make a car deal and so I can have my new vehicle.

Great experience a couple months ago when I had some issues with my car and needed maintenance. The staff was super efficient with their communication and updates on my car.

JR Munoz was such a huge help! He helped me get in the truck I wanted and at a price I was comfortable with! He was friendly, knowledgeable, and professional! Will definitely be recommending Carl Black to anybody looking for another vehicle!

Alex did a great job and the service seemed to go well. I am concerned that I had a recall that they knew I was coming in for but they didn’t have the parts and I’ll have to come back. Also concerned that I needed a diagnostic for a check engine light, which they identified but they couldn’t tell me if continuing to drive the vehicle until I can get it back in next week will cause any damage to the vehicle. Those are important facts to know when determining the priority in my personal budget.

Josh Crittle was outstanding! We arrived at the dealership close to closing just to look around. Josh took the time to answer all of my questions and encouraged us to take a test drive. He explained the Carl Black process. Unlike other dealership, Josh made us feel welcome and our business was important. We had a follow up with Matt Miller the Sales Manager “The Numbers Man” Matt didn’t pressure us at all. I really appreciated that. He listened to what I had to say and explained the current market. That kind of help me feel like I wasn’t overpaying MSRP. This was very important to me as a buyer in today’s market and economy. This two man team took me from shopping around looking for a great deal to making a purchase. Josh and Matt really felt like family and we appreciate that… Josh’s follow up calls and work after the sale was also appreciated. Thanks so much!

I had an issue with my last visit and I received a call stating that they would escalate my issue within the dealership and I would get a call back. ABout a week has gone by with no call-back.I have 2017 Buick Encore that I purchased new. Since then I have had to replace the computer module, parts for the air conditioner, battery, and I have a broken key fob that went in twice for repair and it never got fixed. In addition, I have taken the car in for service three or four times to resolve issues (noises) from the front struts and I still cannot get the dealership to resolve. My last visit to service cost me no car for 10 days which very little got repaired. Someone please tell me why I should buy a Buick again?

Leo Willis went above the call of duty to get our purchase of a 2021 Acadia completed. I felt he was working for me! Jon in Finance was also outstanding. No pressure and tailored his approach to my needs! Can’t comment on Service Department - haven’t used them yet. Hoping they are as good as these two individuals!

James Wright was amazing!!!! He was straight forward, no nonsense. I told him what we needed and he was %100 completely committed and honest. Josh the financial manager was also on point and truthful. After visiting 6 dealerships, I took once last chance on Carl Black, because my friend recommended them, and Im so glad I did!!!!! Carl Black Dealership is the best!!!!!!

Stealership at it finest. Brought in a truck tail lights not working on one side figured it was the bcm and asked them to diag / install the new one if the problem. $372 later new one installed same problem ridiculous.. I didnt know I had to tell the service people to diagnose a problem .. I made it clear that the marker lights was the problem

Everybody was extremely helpful. Scott was awesome and answered all our questions. He got us in the car we wanted in a very timely order and I appreciate that.

We had a great experience with Jeff Johnson from sales and Hector Jimenez the sales manager last night - and it all ended with us driving home in this beautiful new 2021 GMC Sierra Denali! Jeff and Hector put in the work to get us the deal that we wanted on the truck we wanted. Our finance experience with Raheim Brown was top notch as well. Would definitely recommend this dealership!

My vehicle has been droped off for a warranty service on Monday at 10 am. Service adviser told me he will keep me updated on a status. No call, the next day I had to call and to fine out the car havnt been diagnost yet, but no status yet! Very dissapointed with their service. Didnt have any loaners! If theyre keeping the vehicle for days, weeks at the time, it will be a great customer service to provide that service, you had it before, what happend. I have been a customer since 2014 and this service was provided. Customers need their vehicles for their daily lives, why is a inconvenience with a brand new vehicle!?! To have any warranty work done, I bet paying jobs are their prority. Service with Carl Black has gone down hill, prove me wrong.

Joshua Wofford was of great assistance to me. I recently moved from the other side of the country and he helped me work through a lot of the challenges of purchasing a vehicle during such a major move. I enjoyed working with him during the purchase of my new truck. If I ever need assistance, I know that he and the team at Carl Blacks would be a great resource. Many thanks to Joshua and all the others who assisted me!

I just had the pleasure of working with Leonard Willis who may very well be the best, most direct, honest, and hard-working salesperson I have ever met, in any industry (let alone the car business)! I was fortunate enough to have very amazing timing as the 2021 Blazer I wanted was literally just coming off the carrier. From the moment I arrived, Leonard was professional, honest, helpful, and direct (all traits I really appreciate in someone selling me anything, particularly something as expensive as a new ride).Leonard even ended up rolling up his sleeves and helping the detailers get the car ready! I definitely wasnt expecting that and while I told him it was unnecessary that I was fine waiting, he really wanted to make sure the car was delivered as soon as it possibly could and be 100% perfect (which it was). I am loving my new Blazer and between Leonard and Josh (from finance -- who was also great by the way), I will be recommending anyone looking for a quality vehicle to visit these great folks at Carl Black Chevy.

We definitely felt we got the Red Carpet Experience with Carl Black GMC from the moment we arrived. Our sales person Ryan Brice was great from start to finish. Even driving to our home 40 minutes away to pick up a check. In addition, Raheim Brown, the finance manager did an excellent job of getting us a rate below 2% on a used vehicle and explaining all options and choices in detail. Thanks again guys.

This is my second vehicle from Carl Black and I’m very happy! Leo sold me both my vehicles! Would definitely recommend you see him if you go! He was very helpful, courteous and worked with my request. I’m very satisfied with everyone I encountered at the dealership. Would recommend !

Just bought a 2021 Colorado truck and my husband loves it. Because of the chip issue we have to wait a few months to get exactly the model we wanted. Bruno was so helpful through this time period, keeping us up on the status of delivery. Once the truck was here he walked us through all of the new features. Dana was also unbelievably helpful. We will be back

Ryan is absolutely the best! Very informative, no pressure, super helpful! They brought the car to me on my time, for both test drive and for final purchase. Can’t say enough for Carl Black and Ryan. Definitely would recommend to anyone!

I told them I needed my key programmed on my Pontiac. Should have been a 30 min job. 3 hours later they came out with a list of other problems with my car, which they had no business checking. The computer for the keys is under the dash. They didn’t need to check the brakes, under the hood or anything else. They told me the bill would be 5000, and they couldn’t fix the keys. I denied all the other repairs but still had to pay 170 and still have an unprogrammed key.

The staff here is amazing! Not only are they extremely knowledgeable, but they are also very kind and thorough when answering my questions. I would highly recommend coming here to purchase your next vehicle and/or to get your car serviced. You will not be disappointed!

Team members Issac(sales) Jr(sales) and Josh(financing)A great thanks to all of you.So, I have never been able to afford a new car or truck. Always close but just not enough credit or cash flow. I walked into Carl Black Chevrolet of Orlando with the attitude of here’s what I’m spending, here’s how much time you have to make that happen. And they did. Obviously my request was reasonable, but I didn’t experience any of the typical back and forth game. For my first time actually buying from a dealer, it was smooth as molasses. Thanks to the team!!!Sincerely Dougie Freshness

I always hate buying a vehicle and with inventories what they are now shopping was difficult. Carl Black had the truck I wanted in stock so I drove 2 hours from Tampa to come and look at it. The staff was amazing. Jack Cherelus did a great job working out a fair deal for me and working within the limits I set. I was pre-approved through me bank, but Josh was able to get me a better rate. Great buying experience and I would recommend them to my friends even with the drive.

David was very professional, helpful and excellent. Thank you for all. The only thing that I didnt get was the detail and a full tank of gas but did get my payments exactly where I needed them to be. That is more important than gas and a detail. Dwight McColmbs was the finance manager and he was excellent professional and courteous as well. Excellent service all the way to my new truck.

Jack was real, honest and very easy to work with! Everyone else was efficient but Jack to the sales out of his salesperson role and really made the process feel right! 💯

My car was not ready when promised, wasnt even looked at until 3 days after the promise date. Had absolutely no communication, I had to call everyday to get no update. Once they finally looked at it, parts had to be ordered and I now have to go back.UPDATE 7/19: Ive returned to Carl Black now that my parts are in, Alex (my new service advisor) did a great job. He kept me updated on the status of my vehicle, was very open with communication and ensured everything was working properly. (I was also informed my previous advisor is no longer there)

It was awesome! Our Sales Rep Josh was very knowledgeable, patient and kind. Dwight answered all our questions and was able to get us the deal we wanted! Overall great experience, Thank you!

Thank you JR for the great experience today in purchasing a new truck for my business, you made the whole experience none stressful, and you are very knowledgeable about the inventory you are selling at the dealership, five stars from me sir, thank you for everything God bless 😎👊💥💥🇺🇸🇺🇸🇺🇸

First time buying a car and these people will lie to you. Telling you buying used is the same as buying new. That they cant take credit cards even though we just asked them. Oh! Your debit card didnt work? Yeah we will take credit. Cleaned the car but I still see glitter between the seats and that was not us. We really needed a car and shame on us for letting these people know. Please be careful here.Adding this in 9/29/21You say that you would like me to call the store and talk but I already mentioned this to the customer service manager. To which I was told it is what it is.... You guys got your sell and dont seem to care about the customer after its done.Really be careful buying here. If you are a new car owner and dont have an experienced buyer with you, I wouldnt recommend this place.10/21/21Now getting letters from auto loan saying that I was declined so this dealership shotgun my credit.Do not buy here!!

Work was done in a timely manner despite the construction work for the expansion.

Excellent experience!!! David J is the best! Very helpful and extremely informative. Will definitely recommend to friends & family.

When an appointment is made and I show up on time only to be told there are others in front of me.I have owed many cars and dealt with many dealers never after service was done given my auto back dirty, for the over two hours I had to wait for an oil change and tire rotation they could have at least cleaned it.

Sean is always i’m out getting in and getting in my Car taken care of I really appreciate his help! Are you guys always do a great job thank you very much Angie Black

Luis Rojas was very knowledgeable and helpful getting me into my new Camaro! Took a while to get my car order filled, but that was due to the microchip shortage. Luis went out of his way to make the whole transaction smooth. Carl Black of Orlando came through for me and I am a very satisfied customer!

Found the exact traverse we have been searching for today here. Jeff Johnson was extremely helpful in making a deal. Very pleased all around!

Initially went there for a car I saw on the website. Unfortunately that car sold before getting to the dealership but Luis was amazing at showing us cars that were very similar to the one I initially wanted. I was so set on getting a Blazer that initially I wasn’t interested in any other models so I never expected to leave that day with a car that I love!

The team at Carl Black in Orlando is THE BEST!! Shout out to Omar, Malcolm, and Dwight for making my car buying experience a 10 outta 10! (Google doesn’t offer enough stars)

Bought a new trailblazer this weekend and received great support from Jeff Johnson. He was very knowledgeable and had a great attitude during the whole process. John palko made the credit experience very easy as well. Would definitely recommend both for my next car buying experience.

Just wanted to say that it was a pleasure to work with your sales consultant, Jack Cherelus. He was not at all pushy and made car shopping a comfortable experience. The car we liked didn’t have leather seats and he gave us multiple options to help with the decision making process that made us feel like we made the best informed choice. Very responsive even post sale, with some of the needs.

Manny was amazing in helping me find the right car. His customer service skills are definitely on point. Hes the man to look for when going to Carl Black Chevrolet! 5 star performance for sure!!

Today was a game changer kind of day for me at Carl Black on East Colonial Drive. From the moment I stepped foot on the dealership to return my lease and upgrade, Josh Crittle was beyond welcoming and attentive.He cared about me as a person... and because of the questions he asked I was able to find a vehicle that suited my growing family and budget without feeling pressured at any point during the process.This is the third time Ive leased a vehicle from this particular dealership over the past 6 years and the experience keeps getting better and better.Thank you, Josh, for your knowledge, expertise, and one-of-a-kind service that doesnt exist anywhere else. My brand new Buick Encore GX equips us for golf lessons, soccer practice, beach trips... and, it looks pretty sleek cruising down the 528!If youre looking to buy or lease a vehicle call Josh at Carl Black and youll be taken care of like family.

I made an appointment for an oil change 10 days in advance. On the day of my appointment it took 2 hours 30 minutes to complete. With that kind of service I will always look for another dealer to service my car.

James was absolutely amazing and did everything in his power to help me choose which vehicle would be right for me. As well as answered any questions or concerns I threw at him. I will gladly do repeat business!

As a woman walking into a dealership alone can be quite intimidating. I was immediately put at ease by Jack Cherelus. He was patient and accommodating to my 4 year old and I. He listened to what I wanted and was hoping to achieve. He introduced me to Hector and together they started the process to help make my wish come true. Finally, I met with Josh Patterson in financing, we chatted like old friends! I drove away that day in my new GMC Acadia SLE! I was made to feel like family. The experience surpassed my expectations by leaps and bounds. Kudos to the Carl Black team, you guys rock! I am over the moon with my vehicle and by the way, so is my kid!!!

I Went To This Car Dealership And Left With A Car. Thank You God 🙏🏽 God Knew I Was Need Of A New Car And Casey & Dwight Were Great To Me. Casey Is A Honest, Friendly Guy Who Worked With What I Could Affordable. The Process Wasn’t That Long But He Made Sure To Help Me With What I Needed Help With. I Would Suggest Looking For Casey When Going To This Dealership. Thank You Sooo Much!Dwight Is The Finance Guy. Every Question I Asked, He Was Honest. He Answered Every Question Without Hesitation. He Made It Easy For Me To Understand As Well Being That I’m A New Car Buyer.

Jeff has been one of the best sales representatives Ive come across. Weve been looking for a vehicle for our growing family and he helped us find our 2021 Buick Enclave!

Service seems to be okay could be a little quicker oil change and tire rotation took 2 hours

No help at all, had my car for week in a day before I heard anything and I was the initiating contact. Leaving messages no return calls and when I talk with the advisor I’ll get I’ll call you back or I’m going to send you the summary of what needs to be done and I received nothing. I was a proud customer of Carl Black all my vehicles came from you guys but that has now changed I will no longer be a customer.

I had a great experience at Carl Black. David Judovits assisted me first and then Dowain Nunez helped me out the rest of the way. They were both awesome and made sure I left with the vehicle I wanted and not what THEY wanted to put me in. Great cusotmer service and a pleasure to buy a car. I love my new Terrain! Drives like a beauty.

This is the 3rd vehicle we have bought from this dealership and the people there are always nice and accommodating.The only thing is that we bought a GMC not a Buick.

We were loyal customers, purchasing over $125,000 worth of automobiles from you. You kept our car a week, noLoaner, which cost me over $400 in rental car fees.

We just leased a vehicle from Carl Black. Great experience. Manny was our sales person and helped us through the process. He knew the vehicles in and out and we left happy with a great truck.

I was looking at a specific truck, and was speaking with a woman online about coming to look at it. After ensuring the vehicle was there multiple times I drove a fair distance to get there. I arrive on the lot and was greeted by Manny. I told him what I was there for and he went inside to get a manager. The manager informed me they don’t have that vehicle in stock even though I just confirmed it an hour prior. He proceeded to have manny show me other options around the lot, and once again manny did a great job trying his best to find something suitable for me. We can across a truck that must have been traded in and it was the exact truck I wanted. We went inside so he could see if the manager could get more information about it. The manager came back and toldMe it was too expensive. I asked what it meant by that and he repeated it was too expensive. He never discussed what I was willing to spend on the truck or anything, and I found that a bit rude. After being told that, and being misinformed on the original vehicle I decided to leave. Thanks again Manny for all your help.

I had a great purchasing experience getting my new GMC Sierra from Carl Black. I rolled in 20 minutes before the dealership opened and ran into Michael Elder. He hadnt even finished his breakfast yet but graciously and immediately took me around the lot to find a truck. I told him what I wanted in a truck and what I wanted for my trade and we made it happen without too much back and forth. Michael also went out of his way to handle all the boring stuff I didnt have time to hang around for making the paperwork process much easier and faster. No issues with my experience and recommend to buy here from Michael.

Total waste of time!!! I went to the dealership after speaking to an sales manager on the phone and texting back and forth about how much I’m willing to spend on a lease. I told him I want an estimated price before I even think about coming to the dealership. What I originally discussed with the sales agent and the pathetic offer I was given shows how much this establishment loves to WASTE TIME!! Instead of giving potential customers a runaround have your sales team be honest!!I should not have been told that I get no incentives because I’ve never leased before. If that was the case the sales rep on the phone should have clearly mentioned that!! Will never return to this establishment, you’re better off leasing a Lexus or Toyota.

I just bought a GMC Terrain, the service was awesome, Louis Rojas helped me out to find my car, really attentive and polite with us. He helped us a lot and got happy with my new car

Dowain Nunes was my sales man. Was straight forward an kept it real witch I liked over all was a pleasant experience. He helped me get this at a not so bad price an rate!! Good man thanks again Dowain

Service department is absolutely terrible. When I complained to the manager, there was nothing but excuses followed by thank you for your business. Never again, not for purchase or service.

This was the second time Ive purchased a new truck from Carl Black. Omar, Luis, and Louis made the process as painless as possible and went above and beyond to take care of me. Thanks again!

By far the easiest buying experience we have ever had. True professionals in every aspect of the deal. It was refreshing that the product knowledge was extensive and accurate.

I purchased a used car from this dealership ON 6/6/2021. The sales person was Juan. While he was selling me the car, I mentioned a few items I saw wrong with the car. Two weather strips needed to be fixed, and the exterior/interior was to be fully detailed. Juan advised to bring the car back for detailing and they would also repair weather strips. When I get to the service center 2 weeks later, they did a horrible job cleaning the car and they refused to fix weather strips. Needless to say I was upset and no one tried to help me with the matter. After about a month the air conditioner stopped working. I took the car to the dealership and they sent me a long list of items that need to be addressed. The evaporator core is messed up and they want to charge me almost $2400 to fix and steering wheel for $208. I cannot believe that I paid over $27k for this vehicle, Im already having issues, and I havent even made my car first car payment. The salesman lied and the used sales manager refused to help. I am now waiting on the used sales manager to call me back regarding all of these issues. I know you take a chance buying anything used, but come on this is ridiculous. Not to mention they also said I need a cabin air filter, engine air filter, & replace wipers. I mean shouldnt these items have been addressed before they sold me the car...Needless to say I will never buy another vehicle from this dealership, and I will find another one to have my car serviced from here on out #worseexperienceeverwithadealership.In reply to the business response, i don’t have my car back from service. I was told my A/C would be fixed. None of the other items have been handled as you state in your reply.

I have am a customer since 2015I’ve purchased 3 cars and leased 1.I get my cars serviced only by Carl Blacks Service Dept. I even buy my tires there.They give me good fair prices. I never feel like they’re ripping me off. In fact every time I go, they give me VIP service thank you

Be careful here and do your homework.I recently took my 2018 Buick Encore to Carl Black because the lease was ending and they had expressed an interest in appraising the car. I made an appointment with Matthew Miller on Sat May 8th. Mr. Miller was very nice at first. When the appraisal was completed we were asked to sign their tablet confirming the mileage. I did, and the appraiser left for the sales office. Mr. Miller and the appraiser returned and told us that they spoke to our leasing company and the buy out price on the car was $21,000. They appraised the car much lower than that and stated that the only option that was to turn in the car and pay the disposition fee. This sounded fishy so I asked to just leave. Mr. Miller then informed me that I had already signed over the car to them after the appraisal. I fought with them to get our car back and eventually they reversed the signature they received by flat out lying to me. Monday I took the car to another dealership and found out that our leasing company wasnt even open on Saturday making the entire premise explained to by Mr. Miller at Carl Black a complete lie. They were just trying to steal the car for as little as possible.Luckily, we were not scammed by Carl Black this time. Bottom line is they are just like all the rest and will try to take advantage of customers whenever possible. I will never do business with Carl Black ever again.

This dealership made the trading and buying experience a dream. Casey is, hands down, the absolute best sales rep I have ever dealt with in all my years (and there have been MANY). He is 100% upfront & honest and worked SO hard to ensure I hand the best deal walking out the door in my NEW CAR! 🥰🖤🥰

This is our 2nd time buying a vehicle from Carl Black, and both times, they did not disappoint. We are very happy with our purchase! James was down to earth, but professional the entire time. Highly recommend!

This was my second purchase from Carl Black Chevrolet and I just love this place. So I had Joshua Wofford and this guy was so kind and patient with all of my questions and concerns. He listened and seemed to hear me and wanted what was best forme. Great guy ! He worked with Travis and Brian on my wheeling and dealing and they did everything they could to help me out on my purchase. I got the 2021 Chevy Blazer and so very happy with it! Thank you guys for being there and making car buying that easy! Excellent job. Thank you guys

RUN don’t walk to Carl Black. Ask for Jack- trust me! Then, enjoy your new car. My husband and I received the best customer service from the whole team at Carl Black and left with our dream cars. Jack knows his stuff and can tell you all the facts and features of any car on the lot and really had our best interest at heart. 10/10 recommend.

Karen was helpful and friendly. She was able to get me in and out while I waited in the lounge.

The service was done in a timely manner and all issues or changes were communicated immediately. Sean, the service manager, was very conversant in the work that needed to be performed for a 50,000 mile service. I have not had any issues when having my 2015 GMC Sierra serviced at Carl Black.

My response is based on service, not sales. For service, my first experience was not great. I made an appointment to bring my truck in for a basic oil change and tire rotation- they didn’t have any availability for almost 2 weeks. Then when I dropped my truck off Mon at 8am, I learned it wasn’t even assigned to a technician and it would be Wednesday before they could start the work. No one told me this in advance. When I brought it up to my service advisor, he said “I’m just an Indian.” And he’s told the schedulers to tell customers this but they don’t listen. Wow. Just Wow. He seemed rather unhappy with his job and left me feeling like I may not want to continue to have my truck serviced there in the future. My stars were given because they gave a great portal to see the status of your vehicle, quotes for work and you can even pay in advance through the portal - I loved this!!! Too bad their customer service left something to be desired.

Bruno Gomez was amazing!!! He was very inviting, friendly and professional. At finance Josh Patterson was great as well. This was our second vehicle we have purchased from Carl Black and I am happy to be a big part of the Carl Black family!

Great experience! My sales person was very communicative, and never forced the sale! The process was easy from start to finish!

Honestly, this was by far the best car dealership experience I ever had. Jack was polite, professional and understanding. Jack found out I was a vet and put me in contact with the GM (Omar) who so happens to be a retired vet. They both were exceptionally patient with our requests and they went above and beyond to make us happy for us to seal the deal. Highly recommend this place and highly recommend talking to Jack! Tell him your situation and he will do what he can with the other staff members to help you. It may take a while lol but he and they really came through!

Just bought my first car from Jack at Carl Black! Everyone at the dealership is friendly and attentive. I love the fact that I could have the car delivered to me so I could test drive it for a day.

Jack was fantastic. He helped find the car I wanted. He was patient with me throughout the process and was always very kind. He definitely went above and beyond to help close the deal.

Truly an exceptional experience. From the moment we arrived, we were treated with the utmost courtesy and respect. Our salesman, Joshua Wofford, was very knowledgeable about the inventory and listened carefully as we described what we were looking for. He helped us find and decide on the best vehicle for our needs. We left very satisfied and confident we received an honest and good deal on a vehicle we truly love. I will recommend Carl Black to everyone I know who is in the market for a new or used vehicle. Hats off to a stellar dealership!

The experience and service that Ryan provided me was commendable. His can do attitude was what encouraged me to buy the 2021 Chevy 1500 Silverado. I would recommend my friends and family to buy a vehicle at Carl Black.

This dealership was outstanding. Our dream team of Casey, Thomas and Dwight in Finance provided us with a great experience. We were immediately greeted by Casey and it felt like weve known eachother for years. He was extremely personable and up-front. At no point did he make us feel pressured when we went to go over numbers.Dwight came in to assist with the process and helped make our purchase possible!! He too was very personable and professional.Thomas assisted us in the process and helped set up features in our brand new vehicle and wrapping up the process.It was a memorable experience, we had many laughs and got down to business when we needed.This was our first time at Carl Black. We drove away in a brand new vehicle and they gained a customer for life!

Malcolm and Luis were great! I left beyond happy with my purchase and excited to be part of the Carl Black family!

Awesome sales experience today: JR Munoz is a fantastic salesman. Zero pressure, incredibly knowledgeable, and was able to keep me within my price range. Out of many car salesman over the years, he has been the most genuine. Thanks for helping me purchase an amazing 2021 GMC Terrain!

This dealership ALWAYS puts the customer first and today is no exception. My car would not start this morning and I had to reach out to roadside assistance for a jump for my vehicle. While waiting for roadside assistance, I called the dealership on a Friday to notate that I would need to come in and potentially get my battery replaced (which is still under warranty). Not only were they able to get me in once I arrived, they also made time for an oil change which was due shortly. They delivered the vehicle back in the time frame promised (and actually a half hour sooner). I was able to remotely work in their waiting area while I waited for my vehicle and I continue to be a happy customer. I can guarantee that if I choose to purchase a GM/Chevrolet or another Buick vehicle - this dealership has my business without question. Thank you Carl Black for taking care of your customers.

Manny Brinson was our sales consultant and Rameer (sp?) Was our finance manager. Both were super friendly and helpful. MANNY!! He was very friendly and laidback, patient and informative when showing us the different vehicles. He knew what we were looking for and showed us a few vehicles that fit that description and was very transparent in all of the perks and comparing/contrasting the vehicles. I’m so glad we had him and we will definitely request him if next time we buy a vehicle form them - Rameer too! My favorite pet aside from actually getting a new vehicle was banging the gong - thanks for the tip to hit hard Manny! 😁👏🏼 that was fun!

Please be very wary of these people. They hounded me for a week to come to their location to secure a vehicle. Made an appointment got there only to find out the vehicle I wanted was never in route. Made a hour drive with the family for nothing. Then they call me back on my cell tell me to turn around they had other ones I would like but then said if I wanted to buy a car from them I had to use their financing. The definition of bait and switch. I will never buy from them.

I had the pleasure working with Dwayne Nunes as my sales person and WOW what he did for me was amazing, he went above and beyond to get me the deal I needed and I got the truck I wanted, Thank you Dwayne for your hard work.

Needed to order a radiator for my daughters Chevy Spark. Carl Black ordered it and got it next day, genuine GM part was less expensive than auto parts stores and got it faster.

TERRIBLE customer service. Was willing to travel from far to do a deal but the multiple people I talked to (salesman and sales manager) were extremely difficult to deal with and very unrealistic with the deal and pricing. Would NOT recommend anyone to go here unless you want to be completely be taken advantage of.

Josh and James were amazing. They made me feel comfortable and I never felt trapped or pressured. They explored all of my options and made sure to get me the best deal. There is no need to ever go anywhere else. And I never leave reviews but they absolutely deserve it

For the past month I have been in search of a new truck (4x4, crew cab, leather, grey exterior) and my wife and I have been to numerous dealerships finding a bad experience at one of the dealerships. After getting the run around from other dealers, my neighbor told me how he had a buddy who worked at Carl Black so I looked on their online catalog and found the perfect 2021 Chevy Silverado 1500 Trail Boss for me. I called the contact that my neighbor gave me who happened to be one of the managers Alex. Alex let me know that the truck was still in transit from Jacksonville but they would contact me once it hit their lot.Alex ended up transferring me to one of his truck specialist Jeffery Johnson who was a class act who started to set up paperwork on the truck for me before it even arrived to help us out. On the 15th of January I got a call from Jeff saying the truck was there and ready to be test driven and I sent in the information along with photos of my trade in for them to get together an appraisal.As soon as my wife and I showed up to the dealership Jeff was waiting out front with the Trail Boss and as soon as I finished driving it, I fell in love with the vehicle. We then walked inside where Jeff had all initial paperwork and fair appraisal ready for us were we knocked out a great deal in a short amount of time all the while Jeff kept us laughing with his charismatic and natural appeal. Jeff then took us into financing with Rakeem who within an hour, made the financial side of all of the purchase extremely transparent and smooth.All in all, Jeff, Rakeem, and Alex showed great class and made the purchase of my dream truck an easy two hour process. I will always refer friends and family to these gentlemen and thank them for their service.

Very good dealership honest and upfront on pricing etc.. only flaw is they are super busy on the weekends. Jack was my salesman and he was top notch A+