Mr.Anthony is an EXCEPTIONAL human being. My car had been wobbling for quite some time. I actually took it to another tire shop and they said it was fine and possibly needed a new drive train but they couldn’t do that there. Life gets busy. I finally made it into Tuffy and as soon as Anthony checked it out he said my tires were extremely unsafe. He didn’t have the tires in but said he absolutely did not want me driving on them and recommended a place to go immediately . I appreciate the honesty and caring so much. I will recommend everyone I know to see Mr. Anthony at Tuffy!

This place, especially if you schedule an appointment is awesome. They have been taking car of my automobiles for the last decade. The reason why I go there is when I go to the dealer all hell brakes loose and they have always double charged me for stuff that was not even bad. This place is honest, courteous, great customer service and great prices. Very pleased.

The manager of this store, Mr Anthony Santos must be commended for being an exceptional human being. I had a flat tire on the my way to work and was in panic mode but this tire shop was close by. He told me that he would not leave me stranded He was calm and assured me that he would fix my tire to get me to work safely. He even ordered new tires on the spot . Mr Santos was respectful, and did everything to assure me my car was safe to drive.I highly recommend this tire and auto center to anyone who needs emergency help.The staff was also respectful . The staff without a doubt exhibited quality customer service. Thank you all.

The manager (Anthony) was super helpful. Was having issues with the car shaking and I thought it was a broken rod or something up front but all up front was in tact and it turned out to be a badly balanced wheel. Also mentioned you guys to my neighbor who went somewhere else on 3 previous attempts to have his AC fixed with it being unsuccessful, and after just one visit, Anthony had him all cooled back to normal.

Awesome experience. Had a huge screw in my tire and walked in, it was fixed and I was out the door in less than 30 min. Love it!

I recently had a tire blow out with my camper on a trip. I stopped at Tuffy Tires after pulling off the highway. Anthony told me not to worry, he’d get me on my way safely. They plugged my tire, checked all of my tires (including my camper ones), and had my family and me back on our way to vacation. They are honest, quick, and really went above and beyond to make sure we were safe and our trip wasn’t ruined. I truly appreciate the honesty and the care I received and would recommend them to all.

Went for an inspection for auto insurance (comprehensive & collision coverage) . Friendly and quick service

Still very unhappy price to high then other area. Job done to my car bought 2 tires left my tires lose. Very unhappy. Years ago Never again will I ever go here. Unhappy with service and respond. My experience...Thanks and honest. To high of cost for two tires.

This place is great. Marcus was very considerate and careful with my car. He made sure my alignment was perfectly straight. Thanks again to Marcus and Anthony for always doing their job!

Came here to do AC work. My car is blowing very cold now. Thanks to David. And also thanks to Marcus for his kindness and advice. Definitely would recommend, will be coming back.

Been here twice in about 2 months. Awesome service by the entire team, but especially, Anthony. He went out of his way to be helpful. That kind of service is amazing and Ill not hesitate to recommend this business to my friends!

Car wouldnt start so had it towed to Tuffys. Desk employee very courteous and friendly. Diagnostic done and i was informed it was a computer issue. I chose to have car towed to dealer since car old and computer hard to find. Tuffy very understanding, no charge for diagnostic. I have gone to Tuffys for years, always great service

These guys are amazing Anthony and Raymond are very professional. Called for an appointment and when I got there there were extremely busy but they did explain that I would be next in line as soon as a bay was available. These guys dont play around. They get it done.

If anyone needs car work done the the correct way and, a reliable company to service their car. I would definitely recommend you go to Tuffy on curryford rd and speak to Raymond the sales associate or Dan the general manager of the store who are knowledgeable caring and compassionate when taking care of your car needs. They were very helpful during this difficult time we all face. They made it a priority to find a solution, so I can leave with a safe and reliable car for my family. I have been to many auto shops and no one has worked with me and treat me better than these gentlemen have. My family and I thank you.

After having several positive experiences with this location, my most recent experience was the exact opposite. I had an exhaust replacement quoted after explaining to the tech multiple times and in multiple ways what work needed done; however, when I actually took the car in to have the work done, the price more than doubled and their reaction to this was essentially too bad and to say that if I could get another mechanic to quote the original amount they did, then they would honor it. Frankly, if I were to have another mechanic give me the same quote, Id have them do the work. I dont know if this was incompetence or an attempt at bait and switch, but I will not be using their services again.

These people have excellent and outstanding work ethics. They prioritize the work and not money. Thank you.

No hassle fair price.

Good service. I had a flat tire the employee belief me out air into it and it was great.

Excellent service 👏 👍 👌! The team is very friendly and professional 👏 👍 👌 l

Very professional and really great customer service Jose went above and beyond to help me get exactly what I needed..Will definitely be back

Values the people. Great place if you’re looking for an honest evaluation.

Early Monday morning I had an issue with a tire. I brought it in right away and Ramon and one of his guys fixed it fast and got me back on the road. Great customer service and all were nice. They were conveniently located to my neighborhood and they be first place I call next time I have an issue with my truck. Thank you, to the Tuffy crew who helped me. I greatly appreciate the great service.

Needed a tire patch and they helped me out on the spot without question one of the best service in Orlando

These guys are absolutely amazing! I had an issue with another location nearby and this location took me in with open arms! They were extremely professional and welcoming, and was able to use their knowledge to fix my issue in about an hour. I will definitely be coming back to this location in the future!

Excellent service, professional and friendly team, thank you very much

Brian was incredible from start to finished. He provided a service with a welcoming smile and when he came across an issue, he went over it with me before doing the work. Not only did Brian take of me, but he provided the same above and beyond service to every person that walked in. Honestly, I was impressed. If you want excellent service and a caring staff, Go to Tuffy and ask for Brian!

They messed up my bumper and door trim. Mechanic didnt know what he was doing. If youre a car guy trust me, dont go here. And they tried charging me $1000 to change the clutch master and slave.

This mechanic shop is amazing. The staff there is super knowledgeable, professional and friendly. I received an oil change and they checked the entire car for me with that oil change what in most places cost $60 they do it for free with the purchase of an oil change. Oil change prices are wonderful best in town. I dealt with a gentleman named Dylan which was super friendly and explained everything in detailed and where I could understand it. I absolutely love this place and I will recommend it to anyone as I have already. Thank you guys for everything you do and for your amazing work and customer service. Also something to note during these Covid times that the facility was super clean and even had sanitizer in the lobby. Loved my experience to the fullest. Thank you a million times.

Ive never had to pay 100$ for an oil change at this place i did. Being new to the area paid that for a 20minute job they didnt check any of the fluid not any. Feel robbed no type of professional

The manager Raymond & the technician Brian helped me out very last minute when my tire was flat. They found & fixed the problem with my tire in less than 20 minutes & I was still on time for where I was going. Very nice & professional!

I just recently came here for the first time and I will never go anywhere else! Great customer service and the best place I’ve been to by far. Very happy with how fast and accurate they were. Highly recommended

DO NOT BRING YOUR VEHICLE HERE! I took my perfectly running truck in for an oil change and 10 minutes down the road I lost oil pressure and now they’re saying my engine is blown. The owner told me it wasn’t his fault and he couldn’t help me. He was very rude and even threatened that he would come after me if I gave his business a bad review!! I would not recommend this location. Tuffy ruined my work truck!

Great quick service, was in and out in no time.

Excellent service. Good atmosphere and the staff is super friendly! Thank you

I’ve been a loyal customer for almost 10 years and always receive top notch customer service from Den and the crew at Tuffy! You won’t find a more honest auto repair shop in town. They understand that the lifetime value of a returning customer is more important than getting as much $$ as possible from each visit.

Exceptional Customer Service! Recently I had the opportunity to take a 2004 Ford Expedition to this location for A/C repairs which included replacing compressor, evaporators and actuators. I was impressed on their reliability and commitment demonstrated though the diagnostic and service experience. The repair cost was reasonable and considerations were taken due to the extent of the work. Employees are very courteous and professionals. The A/C is working well, I am a satisfied customer! Are you searching for reliable service? They may exceed your expectations as well!

I went to Tuffy Auto Service center today to get my A/C fixed, and Raymond was extremely helpful. The quality of my A/C is beyond good, cold as ice! They have great service. I would definitely recommend this location, and I’ll come back.Thank you guys!!

We brought our car in to Tony & his wonderful crew to have a wheel bearing replaced. They explained to us that it did not need replacing and the adjustment they did solved the problem. They did not even charge us! Thank you Tuffy for being so honest and helpful! We will be using you for our future automotive needs.

Tuffy in orlando on curry ford is a great place. They are very nice and helpful. They always do a great job and The service is awesome. Thank you again

Steve was super helpful and patient with me throughout the whole process. Overall wonderful customer service and quality

Very great customer service. They were able to help me with my financial trouble issue thanks to Raymond and hank I was able to get my 2001 Ford F-150 back on the road Thank you again tuffy on curry ford road in Orlando I will definitely be coming back

This place has my complete trust and loyalty! I’ve been coming to Tuffy for all my service needs then had to take my Toyota in for 3 recalls to the dealership. At the dealership, they wined and dined me convincing me to get my services done there moving forward. Well...in a nutshell, they ran my estimate for a 100K maintenance package to be nearly $1K. I got on the phone and called, spoke to Alex who reassured me that his boys over here could do everything the dealer could for a fraction of the price with just as great quality. He’s right! And I’m thankful to Alex for that. And as I continue to get services done on all my vehicles, Alex still remains awesome with communicating what needs to be addressed with my vehicles and he also speaks a language that my non-mechanic self can understand. Thanks Alex!! And thanks Tuffy!! Go here for quality service ya’ll!

Thank you to Tony and the guys at Tuffy Tire and Service center. I went there today to get my tire replaced as I had a screw in the tire. I had excellent service there. They were all very friendly, very efficient, and were honest. As soon as I walked in someone greeted me with a smile, listened to my concern, talked to me about what was involved, and took care of my car. Their waiting room is very comfortable and clean with nice tropical wicker furniture and a flat screen TV to watch. The mechanic that was in charge of my car brought me outside for me to show him my concern and then he took time to teach me a little about the issue and what I could see in the future. He was very friendly and I was thankful for him taking time to teach me about my car. I went back inside and within no time, the gentleman told me my car was ready and I was very thankful for the cost efficient price that it took to complete the job. With the experience I had today, I feel like I can trust these guys to take care of my car in the future with good work, an honest opinion, and a cost efficient quote to complete the job. Thank you again to Tony and gentleman who worked on my car for a great experience at Tuffy Tire and Service! : )

Not good with prices.

I went to Tuffys and was told that I’d have a 2hr wait! Well Raymond double checked the system. After some serious finagling; he literally squeeze me in!I am very grateful for such excellent customer service! Thank you Raymond, thanks to you my family vacation will have one less item on the to do list!

I was referred to Tuffy’s by my insurance company when I relocated here from Maryland! The service was top notch my first visit in July. In which I returned when it was time for service for my car again. I appreciate their honesty and competent service on my vehicle!

Had a great experience here when my work truck needed work. Hot coffee for all and Raymond was straight forward and had great customer service. Nice and calm and recommend this place.

Great service! Ive been going here for 10 years. I recommend making an appointment because they can be very busy. They provide a variety a services, including oil changes and tune ups.

Arrived for an oil change and was told that it would be a little wait but to my surprise the car was on the ramp within 10 minutes. Price was a little hefty $100 but considering that it’s good for 6,000 miles it works out to $0.01 per mile so it’s not bad. Waiting room was clean and quiet and the bathroom was acceptable.

Vehicle maintenance has never been cheap, even at times when doing work yourself. After looking into what it took to replace my wheel bearings myself, I knew I didnt have the tools or a fully recovered wrist (from surgery) to do it in less than a day. The frustrating thing about going to mechanics is that even with proper tools that make jobs almost effortless, they charge a whopping slap-in-the-face price for labor. After shopping around and getting the vibe of locals shops just by speaking to their front desk representatives, I chose this Tuffy Tires location. (Been to other Tuffys that suck) I was not let down. They heard my concern for my wheel bearings, took the vehicle for a joy ride to characterize the issue, and returned with the exact diagnostic of which bearings required an immediate fix. Even with the shop full, they managed to order and install the new parts in less than an hour and a half. Best part? They allowed me into the garage to inspect my bad wheel bearings. After installation of new parts and another joy ride to ensure the issue was fixed, the keys were back in my hands. I waited a week before posting this review, but without a doubt I am happy with this Tuffys work. Id be more than happy to pay these honest workers for anything I cant do myself.

I wish I could give as many stars that this particular Tuffy location deserves. I had quite the two days when what I found out my starter was the cause of my cars problems. What was supposed to be a 2 hour wait for AAA towing turned into 5 hours. Frustrated and furious, the day turned into night. I was able to get my car to Tuffy without the help of AAA. Knowing I had called hours earlier I was given immediate attention by Tyler upon arrival. Unfortunately, because of the extreme tardiness waiting on AAA, I had to leave my car overnight.The following day, I picked my car and it was running much better. I checked out with ease. Later in the day, my car wouldnt start. I spoke with the manager Tony, who suggested I call AAA. I told him that was not going to happen and Tyler had filled him in on my day before. Shortly, after they gave me a call letting me know a towing company that they work with was on its way and picked me up in 45 minutes at my stranded location. A totally different experience I had with AAA. Tuffy Curry Ford also took care of the towing for me. They figured out my starter just had a loose wire, and fixed it immediately. The mechanical service and customer service were meticulous, and top notch. I highly recommend them if you are in the area!

I have been bringing my truck here for about 3 years now. Always great and friendly service. They always keep me up to date on the timeframe of the work. 10 out of 10 would come back.

I dropped my car off this morning for just an oil change, of course they found many pre-maintenance problems with any car 5 years old. However; Raymond did his best to get everything done within my current budget. Not only that, he admitted a mistake when I paid and called me to let me know I have a $5 credit there. Highly suggest Tuffy in Curry Ford Square!

Stopped by earlier today for new tires on my Mustang. Tyler at the front office and the owner Dan (i think) were extremely helpful and were a pleasure to do business with. Dropped the car off and an hour or so later I was called asking if I wanted to go with an alignment as well and offered pricing. Very upfront and honest with pricing. Will be coming back for my next set of tires for sure.

I normally get worked in when i have gone there however they are pricey like a dealership.today, i had a very annoying experience and will not go back. its important to have the right front counter man. i asked for my tire to get checked out because i had a nail. i was very anxious inside because i had two classes to attend. he said he would help me but asked me to have a seat. after 20 mins of waiting and him helping two other people after me, my blood started to boil but i composed myself. i stared at him intensely until he looked at me and realized he forgot me. when they finally looked at my tire, they said they could not fix it. a new tire would cost me 106 dollars and a 4 hour wait because they didn’t have any tires of 215s in stock? What?! so needless to say i had to cancel my classes, drive 3 miles to walmart and wait two hours for a 65 dollar tire. positive note is maybe this was Gods intervention. maybe i wasn’t supposed to go to those classes this particular day. But I will never go to Tuffy again. Not sure where 4 stars came from. i used to really like them. Oh well....God Bless

I have been driving for many years, and this store has by far, the worst service. I just switched my auto insurance and had to go to Tuffy for an inspection to keep the insurance company happy. To save a little time, I also needed an oil change on the car and figured I would knock out two birds with one stone. I went there with a scheduled appointment, none the less. They got my car in the shop pretty quick and I had all of the paper work taken care of. An hour and a half later, the manager came up to me and told me I am sorry. He told me that they had to charge me three times the price that I had already agreed to. It took them an hour and a half just to tell me that my oil was 0W-20. I proceeded to wait for another half hour before the car was finished. I could have driven 5 minutes down the road and had my oil change done in 10 minutes. During my wait, five other customers came in doing the car inspection as well, and were out within 5-10 minutes. They are good when it comes to inspection for insurance companies. From my experience and apparently others that have reviewed this place, they are not good for other services.By the way, I dont mind paying for the higher priced oil for my car, but an hour and a half to tell me, Oops, we screwed up!

Love going to an auto center where theyre not trying to sell you more than what you came in for. They do recommend services but are not pushy about getting them done, nor do they use scare tactics to make you buy any services and we truly appreciate that! We will definitely go back!

They always squeeze me in. Ive been there 4 times and have only made an appointment once. They even fit me in on a fully booked day. Theyve got great prices and incredible service.

Had an appointment here in the morning for a quick car checkup and to perform an inspection for insurance and still had to wait about an hour and a half to be seen. The mechanics were friendly and helpful though and explained what was going on.

Amazing place great customer service got me in & out supper fast

Quick service; without compromising quality for speed! Their professionalism remains outstanding. I recommend them unreservedly!

Would definitely recommend this place, owner or manager was honest and takes care of his customer, brought my Honda and left it there to be fix the price was decent not cheap or expensive. I would recommend having appointment or someone picking you up, shop looks busy all the time, makes sense when you take care of customer.

Had a nail in my tire. Half hour and 25 bucks later they had it patched, inflated, and put back on. Nice personalities. Great neighborhood service shop

These guys are absolutely amazing! Their customer service is outstanding, they are extremely fair and understanding, and their work is impeccable. Thank you so much, Tony and crew, for always taking great care of me and Rolla 😍

I have used Tuffys Auto Centers for years. As I have moved around central Florida, I have always made sure to find the nearest location to me. I have especially enjoyed the service at the most recent location on Curry Ford which I have used since it opened. The owner and his crew have been great over all these years. I would recommend them to anyone!

I always get treat service from Tuffys. They are fast and always friendly. Their prices are fair and they never pressure you to get more done than you need. They are also super close to my house so I love that.

I was amazed on how quick they did the job and it was done early too on the weekend... Great Shop

Excellent shop. Manager took the time to explain the situation. Very knowledgeable. 100% recommend going here.

Came to the shop for a simple oil changed and the mechanic, Brian, thoroughly checked the car for me and pointed out problems that I was unaware of. Amazing customer service! Will be coming back regularly for sure!!! Thanks Brian 😊

The guys at Tuffy did a great job on my tires and alignment. Definitely going to be my go-to moving forward!

These people are awesome. I trust them. Been going to Tuffy on curry ford for 3-4 years and theyve never suggested something that wasnt needed. Always got me in the day of even on busy days. Very respectable. Living in st cloud now and still go to this location.

NEVER EVER GO HERE!!!NEVER EVER GO HERE!!!They purposely tampered with my vehicle to mark up my bill to get more services. I literally just had my water pump fix two weeks ago and I went here to get an oil change and all of a sudden my water pump is leaking. They had the nerve to say it was a faulty part, but it wasnt leaking this entry time I had it fixed. There are other reviews on YELP of people having the same experience.These people are ripe offs. DONT GO HERE!!!BEWARE!!!!Google please have it where we can put no stars.

Took Hummer H2 in for Oil change .First time ever no a drop of oil was on Skid plate and cage .(Owner since 2008)Normally oil gets on skid plate and cage and drips on driveway a few days later .Tech took time to use a cardboard to prevent oil from splashing.I informed Tony Manager about this when I dropped off and they took time and care to prevent this. I really appreciate it .Thanks

I came there for a timing belt and water pump replacement due to normal car maintance. I brought my own parts and was quoted for labor only. The man that attended me was Raymond he had a smile and was friendly.The managers name is Tony a true professional andat overall guy, he was willing to work with me and my budget. I feel well taken care of and very happy with the work. They treated me like a person and not a walking dollar sign. I meet my mechanic Tyler who I can tell takes great pride in his work and he proudly smiled at me and stated he did the fixing that needed to be done. Overall Im happy and I will be recommending this location to many people. Thank you Tony, Tyler and Raymond my heroes!!!!

Overall a great group of informative mechanics who are willing to discuss details and give you a sense of a secure and safe vehicle. Recommended.

This place is ridiculous! Went to get an oil change WITH an appointment at 3:30. They didnt get to the car till 4:15. It is now 4:45 and they are still working on it. Next time we will be going to Valvoline. NEVER had an issue with them. Tuffys was just a bit closer.

Great service very nice people walk in almost at closing and still did my alligment will defently come back

I had a serious problem with my Jeep and it couldnt even run. These guys spent days searching for every problem and fixed it without gouging me for all my money. They seriously looked out for me and for that I am so thankful. After showing up for the first time within seconds of walking in the door I was immediately greeted as if I was friends with the mechanics even though Ive never even seen them before in my life. This put a reliefing smile on my face for the first time in the 6 hours it took for AAA to pick me up and take me to them. Seriously, thank you. If I ever need help with my vehicle again in Orlando I will be coming back. Thank you all so much

You know how Tuffy gives Warranties for all their work? As long as it happens to not break, the warranty works great! I was told that having my ignition cylinder would be a Simple Job last december, cost about $500, ready in a few days... After two weeks with my car, I was just happy to have it back. Five months later, when the ignition cylinder broke again, they told me to bring it back, and spent the next two weeks trying to prove it wasnt their fault that my car wouldnt start... Three weeks later, I was happy to have my car back with a new ignition cylinder, and swore Id never go back to this or any other Tuffy again... Three months later, last month, the key wouldnt work again. I, again, was told it would be under warranty again if it was the cylinder, but that if it wasnt I would have to pay for the tow and any diagnostic and repair fees. They had it for a week before calling and explaining, it wasnt their fault that it keeps breaking. It is the Dealerships fault for sending them bad parts. And in the process, the engine light is now on saying the wiring from the cylinder is broken, but Im going to have to get it all fixed elsewhere, No refund... They were not even going to pay to tow it to someone competent enough to fix what they broke... And THEN corporate Tuffy said they cant do anything about it because it is the shop is privately owned, and it is their prerogative to ignore the warranty. But I guess corporate wanted them to give it one more go, and I finally got my car back working, with a threat that they wouldnt fix it again.The reality? They are completely incompetent and theyve been jimmy rigging my car each time with no clue how to fix it... So, if you have a problem with your car that is more complicated than an oil change, only take it to Tuffy if you want to pay them and then pay someone else to fix what they break. In fact, dont go to any Tuffy under the illusion that the corporate office cares at all about customer service. Because their assurance that they can fix something is about as useless as their warranty.Gosh, what a mess...

I have been going to this shop since November 2008 and i will keep going back the owner and manager are all ways so helpful, and they mechanics are good and they check up on them

Horrible! I had no issues until their so called oil change. They over filled my oil and I was heading down the road with battle field type smoke coming out of the back. I had to get them to meet me and follow me back to their shop. They asked me if anything was wrong with my car before I got there. They couldnt figure out what was wrong so they re-did the oil change and it was fine. My mechanic friend said they over filled A lot! Needles to say they never offered me any discounts or anything after 3 + hours of my time. NEVER go here!

I have used this Tuffy several times because until now, they were the only place in the immediate area for an oil change. I have never been in and out quickly. Recently, even handing over the keys for an oil change took a full 15 minutes. Even simple service while waiting on a relatively quiet Monday morning took over 2 hours. I have tried taking my car there for oil changes on a Saturday, but have been turned away as early as 11am. I realize that Saturday is a busy day for all auto mechanics, but I think this location has some serious capacity and speed problems.

I had my car towed here with very little notice, they had it finished in a couple hours even though I could tell they were very busy and mine was a bit of a complicated problem! Thanks guys most appreciated!

I go in for a simple alignment, and wait 45 minutes for them to even walk out to my car. Then one of the mechanics takes my car for a joy ride, as I see him get on the gas taking off down the road and was gone for 10 minutes. Then once they finally get my car on an alignment machine, the head mechanic has me come out into the garage to tell me he cant do an alignment, and makes a snarky comment about my car being pink (which it is factory Laser Red). Then gives me a large list of over a $1000 bill of other work that needs to be done. One of which was a starter (which works fine) that I had installed less than a year ago. Terrible shop, with slot of scammers. I then went to Firestone and got way better service that actually cost a little less. I would never go to a Tuffy again.

SCAMMERS!!!! DO NOT BRING YOUR CAR HERE!!!!!Went there to change a $30 part on transmission, they quoted me $200 for part plus labor. So instead I brought them the part that I purchased myself, they said it was the wrong one. So I decided to go with them purchasing the part and installing it. After they were done, I realized that I had the right part the whole time. The told me it was the wrong one and ripped me off.

Came in on Christmas Eve with a nail in my tire. As soon as I walked in I was met with attitude, “wassup” not good morning sir how can I help you, no, wassup is what I got. Took there “mechanic” outside to show him tire and immediately it was “un-repairable cuz it’s on the sidewall” thing is I’m a shop owner out of Miami and for sure it’s not on the sidewall, these guys are just lazy and didn’t wanna work. I would plug n patch this at my shop all day. Why open if you don’t wanna work ?! I would hate to be owner of this shop with this kind of crew. Took it down to C&D tires on semoran and they had me outta there in ten minutes AND I tipped the tech $40 cuz it’s christmas. It’s a shame because I live right around the corner in Andover but I won’t let these clowns add windshield wiper fluid to my car. Merry Christmas !

If there were a zero rating that would be it! Rude person in charge. Once you are not in agreement with their response, they change attitude. They try to stick a high cost on a very simple thing. Gotta stay out of these Tuffy place, at least the one in Curry Ford of Orlando. Maybe a rotten Apple was in charge that day?

Gave me a great deal on alignment and wait was normal in and out within the hour. Great customer service!

Been there 3 times already and there is always something. So I made an appointment for brakes and oil change and that really worked. I was in and out in about an hour. Where they can improve?, I was not explained about promos and coupons that were available at the moment. Without asking they assumed I wanted all the warranty and most expensive stuff and put it in by bill (good thing I checked it before they started working on it, corrections were made), I specifically asked for the ebrake to be adjusted, i get in the car first thing I noticed ebrake was still the same. I went back to be told that they did adjust it but maybe shoes must be replaced. Why I was not informed about it when it still on the shop? They are alway so eager to sell u stuff, why not this time? Did they really looked at it or just forgot? I dont know. If you fix this little communication details can go from a good repair shop to outstanding.Not a bad place for car repairs, good reasonable prices but customer service can improve.

This shop is extremely dishonest. This is the second time I come to get a service done on my vehicle and I leave very dissatisfied. The owner does not honor the cuopons which I constantly get on the mail. He raises the price by the hundreds and feels totally ok with it.I do not recommend this shop to anyone.

Thank you Tuffy! Great customer service and the work is reliable and thorough.

Worst prices ever. Prices too high. $270 for one tire

Todays visit was my first AND LAST visit for an oil change. I am new to FL...Tuffys is not for me! I called that morning to schedule, and they gave me a 1:30 slot. I presented a $19.99 Oil Change Coupon. I sat for over 25 minutes, peering at my car in the parking lot. I went up to the desk to inquire as the man was playing on his phone, watching videos or something. Jose informs me that his OIL Chg tech is on break and his other tech had left to go to pickup a person in EASTWOOD when I first arrived. He should be back in a few minutes UNACCEPTABLE! There was no apology given and it was TOTALLY disrespectful on my time. When my car was finally ready, still no apology...AND he was rude and short with me. I also found out that their coupons are a trap to get someone in the door. Plan on adding on a $3 disposal fees, and $2 or so for supplies and tax. My total was $26.

I was lucky to have great service.

Amazing professionalism and service. Honest, friendly employees and No upselling, which I greatly appreciate. I made the mistake of going somewhere else for my last oil change and it was dreadful.

Good service at a great price!!

Great service! Honest! Repeat customer for all 3 cars! Also worked with my extended warranty!!

Excellent service and very honest in their jobs and prices.

Had a tough time with my car. Got her towed to tuffys to not only have the best Customer service I, but a great deal on repairs. The mechanics there also had knowledge on muscel cars which made me feel comfortable to leave my car in domestic family hands. Management worked well with me on price, and had the experience needed saving me time. If I get into another major issue, ill know where to go.

Its my opinion that this place scams people. I went in because a piece fell off my break pedal. I left with my break pedal sticking and burned out my breaks. Then when I took it back and told them it was something they did to the break pedal because it was sticking .. I was told no way/. I was given a story of how dangerous it was to drive..and I didnt want to deal with towing it so I let them fix it. So after the new breaks I still had the same problem. I spoke to the owner and told him it was because they messed with the pedal. I was given the entire run around. They had to take care of it so I took it to a sister store and guess what I was told by thier own manager...that the break pedal was adjusted incorrectly.. HELLOOO that was what I was saying all along. It was their mistake from the get go.. but instead of admitting this I was offered free oil changes and a door handle...The owner refused to refund all or part of the $700 I had to pay them to fix thier mistake. SO sad, Dont go there especially if you are a woman!