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Metro by T-Mobile
2554 W Colonial Dr, Orlando, FL 32804, United States
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Metro by T-Mobile
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Je
Review №1

Got he Galaxy A21 . Phone is great better than my last phone. Jessy was awesome took the time to help set my phone up. Very pleased with the service he gave.

Ro
Review №2

Place for my phone plan and pay my bill, good phone plans

Ti
Review №3

Staff was very polite and professional. Very attentive to my daughters need of a new phone. We will be returning to this location on the future.

Je
Review №4

Customer service in store was excellent, the service on their over the phone tech was next to useless. Move customer service back to this country.

Ni
Review №5

This is an awesome store! Very polite people and know their stuff! Junior not only sold me my charger I needed but also gave me a discount on both wireless headset and the charger! Cant ask for more.

Fa
Review №6

Jesse was a great help in getting a new phone!

Mo
Review №7

In may I came and spoke with Alys, needing phone advice. When she gave her advice I didnt listen - then the advice she gave me was correct and now I have a phone because of her advice and help and I just want to thank Alys because she told the truth!! Honest worker great store! Great customer service and straight forward.

Ch
Review №8

I have been to a lot of MetroPCS stores but this has been the best experience ever. My fiance and I went in for a upgrade to his phone and his line wouldnt activate which could have been an instant where we got upset but the sales Rep Alyse was so pleasant and helpful that we forgot that there was even an issue. She ended up needing extra assistance from customer service.The customer service Representative made us upset with their lack of concern with our situation which by the way was no fault of our own but leave it to Alyse she made us laugh and smile the whole time. Even other employees showed their concerns. This will be the store I will continue to go to as long as Alyse and her crew is working.😀😀😀

Jo
Review №9

Very Nice . Sales people nice store clean Good prices.

Om
Review №10

Cookie is the best sale associated.. I recommended everybody to go see she good and very knowledgeable.. And have the best deal.

La
Review №11

Samuel at metro PCs delivered exceptional customer service he went above and beyond to take care of us in every aspect of our phone upgraded, he made sure he informed us about all promotions and actually we paid 1/3 of what we had expected to pay and got more accessories and a better phone than we expected. I will definitely make sure anytime I need service or upgrades I make sure to see Samuel..

Ja
Review №12

Worst customer service Ive ever experienced ! Origins staff and management! Store representative told my father to Say It Dont Spray it and when asked what he meant he said you heard me motherfuker! Of course my father became confrontational and response to the confrontation and vulgar language of the representative and the representative responded by telling my father he knew where he lived. MetroPCS corporate told me to call the police since that it was an indirect threat! The manager not only dismissed my concerns but basically said my father was at fault. This is unacceptable! Do not put yourself through this verbal abuse!

Ma
Review №13

Salah aka Sam is a crook. He wont refund me my money back. He will lie to you. I file 2 complaints on him. I already reported to him to the BBB. He needs to be fired. He charged me $799 for a note 5 when the note 5 is on sale for $399. He charged me for two headphones that was supposed to be free for $99. The akram speakers are 50% off and he charged me regular price. Also he charged me for a Note 4 glass protector $29.99 and never got it. He said because I called corporate on him hes not giving me anything.

Ca
Review №14

Angel has​ been my Metropcs representative for over 4 years. Hes knowledgeable and polite. A man of integrity and one you enjoy doing business with, which is why I go to this dealership.

Be
Review №15

Oh my i had an excellent service at this store by belen, god bless her. She helped me with absolutely everything. she was so patience with me knowing that i had no clue what was wrong with my phone. she fixed it and helped me understand how to use wifi. thank you so much

Je
Review №16

Great service by Louie well educated and knowledgeable employee there I recommend everyone to go see him.

He
Review №17

Do not come here unless you want to be ripped off. Went in to get a new phone, waited over an hour to get help because the phone I wanted was out of stock and they had to bring some from another store. When i finally got the phone, the cashier then took a case off the shelf and put it on the phone without saying anything. I thought it was a free case as a customer service gesture for waiting so long. I was wrong. When I got home I saw they charged me $30 for the case. I went right back to the store and asked for a refund. He stated he wasnt allowed to refund open merch. I pointed out I did not open it, he did, and he didnt tell me he was charging me for it. He still refused to refund my money. I sent in a complaint with the BBB. Stay away from this store.

Jo
Review №18

Dont have good deals and unlimited means unlimited when Im watching Netflix after a while they will send me a text saying my network is going to slow down thats a lie when they say unlimited. Cause if its unlimited you should never have any issues with your internet or network period. So dont ever think you are getting unlimited cause your not boost mobile is what you want better antennas. And internet switch over quick trust me.

Je
Review №19

I stopped in and immediately was recognized to get help with my phone and was in and out paying my phone bill. The woman that helped me kept it simple and quick just the way I needed it

Bo
Review №20

Belen the little lady that works at metro is just the sweetest girl and did her job just wonderful. i came with my phone being stolen and she offered a great phone and asked me if i knew my gmail account and i had honestly forgot it and password. i dont know what she did but she was able to find out what was my email and reset my password and retrieve all my contacts!! shes just a wonderful worker and knows what she is doing !

Qu
Review №21

Salah/ Sam was very exceptional he was beyond the best customer service store rep Ive ever met he is deffinetly the best

Ro
Review №22

I use to come to this specific store location all the time! My last experience was HORRIBLE! One of the employees (MIGUEL) is a LIAR! He lied about the pricing of my phone, the leasing price and he signed my name on the leasing agreement. That I was supposed to do and didnt know that until later! After I got a totally different price,ALSO BE AWARE THEY ARE ALWAYS TRYING TO SEE YOUR PASSWORD ON YOUR PHONE THEY LIE ABOUT EVERYTHING that would have sent in an email. Such a rip off!MIGUEL YOURE A LIAR AND I HOPE THEY FIRE YOU! YES I DID CALL AND MADE A COMPLAINT!

Sh
Review №23

Awesome service Bruce was great he help me with everything I need I will definitely go back to his when I need anything in the future

Au
Review №24

Salsh (sam) he is awesome he was very helpful respectful very good with us id recommend him to anyone

Q
Review №25

Stiven and Shae gave me great service. Great job guys!

Ty
Review №26

Sarah /Sam where very helpful,they made sure I had the best phone and deal.....

Ms
Review №27

I use to come to this specific store location all the time! My last experience was HORRIBLE! One of the employees (ANGLE) is a LIAR! He lied about the pricing of my phone, the leasing price and he esigned my name on the leasing agreement. That I was supposed to do and didnt know that until later! After I got a totally different price that Angle stated I would have sent in an email. Such a rip off! ANGLE YOURE A LIAR AND I HOPE THEY FIRE YOU! YES I DID CALL AND MADE A COMPLAINT!

Ma
Review №28

It was a nice experience...thanks to the staff and alexandra and frank. Recommend this store......

De
Review №29

Belen helped me with everything, i did not know my gmail password and she helped me reset it and transferred everything! great service

El
Review №30

Bought headphones yesterday today they broke in my hands!!! Went back to return them and they said I broke them no refund or no repair and no exchange. Terrible service and I will never go there ever again nor will I recommend this store. I literally had to call the police in order for them to do the right thing.

Pr
Review №31

Selah(Sam) is a crook. Do your research before you purchase your phones from him. I saved 5ppl from getting played from him. He chaehch you alot of money on phones that are on sale.

Ke
Review №32

Friendly staff and quick service at this store, would be a great place to pick up a phone if you need one.

Ho
Review №33

Salah (sam) very friendly, and great customer service

Ru
Review №34

Nothing but headaches with this place and they employeed there is a fat puerto rican there name miguel that come on this guy is the most lier and fake ever,horrible experience at this place, Im opening a claim on bbb

RR
Review №35

Salah( sam) and the colonial team is just the best. Helped me with everything

St
Review №36

Respectful and nice

Sh
Review №37

Very nice staff and professional. Very helpful

Ga
Review №38

Worth service ever be carefull dont let this liers fool you!!!!

ma
Review №39

They always work with your level of need. They are very down to earth

Ja
Review №40

Customer service is good here but its always a busy store

Da
Review №41

Great store with very good staff and excellent customer service!

La
Review №42

Great staff very good putting you with the right products

Ta
Review №43

Just dont go to this one. Go to the one on Americana its the best one.

Mi
Review №44

Customer service by Dasha was phenomenal! I will only go to that store for future accessories or new purchases.

Vi
Review №45

Nothing but headaches with this place. Worst service ever when manager not in. Will not recommend.

Ab
Review №46

Love it switch every year had this company for so long love it

Ma
Review №47

Ask for Maze you wont be disappointed

Mr
Review №48

Good spot to get a phone to work on an ice

Le
Review №49

I went to metro to get a tower speaker that was 2 for $100. I paid $40 for a tower speaker there. Ask for Maze. He will hook you up.

Je
Review №50

She was wonderful at helping us at Metro

Ma
Review №51

Nice store Cookie is the best

Sh
Review №52

Cookie is the best very knowledgeable

Ba
Review №53

Fast and friendly service when paying your bill

Do
Review №54

Really knowledgeable employees. And large selection

An
Review №55

Justin was a cool guy.

Ro
Review №56

Good and attentive staff

St
Review №57

Very good workers

Ol
Review №58

Wouldnt reconnect my phone insisted a $45 fee was required and told me it was cheaper to buy a new phone

Al
Review №59

Fast friendly

Le
Review №60

Yohaun is amazing

Ed
Review №61

Alys was helpful!

Mr
Review №62

Fast service

Ju
Review №63

Good attention to customers.

Va
Review №64

Very helpful and friendly!!!!!!! Great deals

CJ
Review №65

Excellence service.

Mo
Review №66

Loved it!

De
Review №67

Awesome

An
Review №68

No i wont

La
Review №69

Great!!

Mi
Review №70

Ms.Cookie is the best👍👍👍👍👍👍👍

SA
Review №71

Very good attention I recommend them 100 %%

Information
12 Photos
71 Comments
4.1 Rating
  • Address:2554 W Colonial Dr, Orlando, FL 32804, United States
  • Site:https://metrobyt-mobile.com/?cid=YEXT%7CGM-BD%7CListings%7CQ119%7CGoogle%7C
  • Phone:+1 407-601-2753
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Health & safety
  • Mask required:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
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