Great customer service! Every time I go into Cycle Gear Of Orlando All the Staff is always very helpful and knows there product knowledge very well. My go to guy is Kenny, he always goes up and beyond to help me get the right products and if they dont have it at the moment he will order it and have sent straight to my house fast!!
The Sales Reps are very helpful and knowledgeable about the products in the store. They go the extra milevto make sure you are happy with your purchase and leave the store happy.
To whom it may concern, this store was great and the service here was wonderful thanks to Kenny. He was extremely personal and went above and beyond to assist. May have been the best customer service I’ve experienced. I can see why he is a manager and I think he should be given a high opportunity if available. He stood by my side and helped me get everything I needed. He even helped me on a second occasion by getting my girlfriend hooked up. Outstanding service by this gentleman! Thank you Kenny!
I had a great experience. Walked in and find the exact helmets that I was trying to decide between. I can’t remember the gentleman’s name who measured my head and got me squared away for my helmet purchase but he was very nice! He was busy when I was ready to check out so Kenny finished the transaction and he was a pleasure to talk to.
I’m a Vespa rider and needed a better-fitting helmet. The staff were super helpful and knowledgeable and worked with me to find a helmet that met my needs.
Guys at Cycle Gear are super knowledgeable and helpful. Scored a ton at great prices and no one tried to jam anything down my throat. Easy transaction, well organized store, and youd be crazy to go elsewhere for all thing motorcycle.
Been a CycleGear customer ever since I got my first bike. Staff is always knowledgeable and friendly. Prices are good. Selection is good and whatever they dont have, they will order. This place is great all around.
I have purchased many items from Cycle Gear over the years but today I needed the tires on my bike switched out for me. Kenny let me know up front it would take awhile which was perfect because I was dropping them and picking up later. He called promptly to let me know they were done. I have no reservations recommending Cycle Gear for any service or product. I’m specifically referring to the one on State Road 50. Kenny is always awesome to deal with but I’ve never had a bad experience with any of the team members at this location.
Kenny was awesome in help me find exactly what I was looking for. Took his time to find me options. Did not felt like he was trying to push a sale on me; more as to find me what suited my needs.
These gents provided excellent service, even though a product I had purchased there failed. They bent over backwards to make it right. I will use their store and their services in the future, because the service was excellent. I am grateful for the help. I recommend that everyone that has not been riding for 30+ years to go there for the right products and sound advice.
I bought a cardo bold that came defective it wold not go in to mech mode or update. I went back a few times to have them help me and they told me to do an up date another thing that it could not do..I wanted to get an exchange but they left me to deal with cardo my self. Im an GM for a parrs company and i would never givey customers tge elbow like they did with me at Cycle Gear. Now its past the 30 days and they realy wont help me
Ordered a helmet online, shipping was free to the store. Good thing too. Gave me a chance to see the store in person. Ill definitely be going back. The whole transaction went smooth. Really happy!
Staff was very knowledgeable, helpful, and patient. Tried on many different styles and sizes of footwear, gloves,, and riding jackets. Not once did I feel pressured or hurried. Will be back for any motorcycle gear needs. Thank You Cycle Gear for an easy shopping and buying experience!
Great experience. Order a helmet in the color my wife wanted but they did not have in her size. Staff was very helpful to determine the correct size. When I went back to get the helmet they move the Bluetooth speakers and mic from the old to the new helmet
The staffing is always helpful and curious while I am shopping and they always helpful me to find the best product for my intended use at the best value. Keep up the great work!
I had a fantastic time here, exploring all the options for helmets and gloves and jackets and almost anything else you can think of that is motorcycle related. The employees are all extremely nice and helpful! One in particular, Joe, helped me pick out the perfect helmet for my gigantic round head! He also helped me with a great pair of gloves and set me up with an awesome Cardo speaker system in my helmet. All around great dude, and great shop. I will definitely be back to bug those guys again.
Reserved a pair of RevIt Cayenne gloves, as was only pair in my size, but was not sure how they would fit. Made it easy to guarantee availability to try them on without paying ahead of time. Also ended up buying a pair of boots. Staff was attentive and helpful.
Having problems with my Battery and charger (TL1000R), I deside to take everything to the store. After having problems for months with bad starts and needing jumps, it was both. The battery was acting up and the charger was probably the culprit. Come to find out it was not charging correctly and the LED was flashing back and forth from red to green. He warranted the battery and I purchased a new Dura Boost Tender. Back on the road with no issues. Great Customer Service
Shop Cycle Gear.30 Day Best Price GuaranteeStaff here are friendly, knowledgeable and helpful. They use the products they sell - If you’re riding on the street, on the track or in the dirt - dress right when you ride. Safety in everything is paramount, and motorcycling is no different.A young man helped us make great decisions and explained why some items are better then others based on multiple factors. We spoke with him outside before we left. He shared info about accessories on the bike he was riding and why he used them.Great shopping experience. Whether your a novice or experienced rider, this is the place for your bike parts and gear. Prices are good and the sales are even better. Thanks Kenny and crew at Cycle Gear.
The salesman was very helpful and really took the time with my helmet choice and needed parts. Thumbs up.
Came in to check fit of a Bilt Helmet. Turns out my head is too big :-). They were able to get me the next larger size and verify the size and fit. Made everything super easy to purchase/reserve online and pickup at the store. Thank you!
Long time customer. Went in with my 7 year old son to buy full off-road gear for us as I just bought 2 brand new Honda dirt bikes (helmets, boots, goggles, gloves, pants, etc.). Great selection and employees at the Orlando location.
Always have great Sales People. Young Man was experienced and extremely knowledgeable and helpful with Our selections. They will continue to get my business
Luis was great. Really went out of his way to getting my girlfriend and I everything we wanted. Main thing was the helmet for my girlfriend, he did not have it in stock for her size and they did not have them in stock online. So he called stores to see if anyone had it and they did. Excellent customer service and I recommended your store and him on my youtube channel. Thank you for your time
Dalton was awesome. I’ve been wearing the same gear forever and was time for some new stuff. He was extremely informative, took the time to properly fit us for helmets and make recommendations for gloves, shoes, etc. Got all sorts of good stuff and am in love with my new Shoei. 1st class service and shopping experience. The only other places I’ve received service and attention to detail at this level is from high-end clothing stores in Millenia. It’s that good. 100% will be back.
Awesome! Always a pleasure to shop or just look around the place. Lori is a very friendly and eligible and ready to help you if you need it!
Their service was good and selection very good, if a little pricey. One of the new guys put my tire on backwards when mounting, but it can be forgiven because he was in training. They only charged me $30 to mount a tire and put a new valve stem, which I thought was more than fair. 4/5 stars
Great store and selection, and even better team. Huge variety of products and a knowledgeable staff. Made exchanges super easy. They helped me narrow down my choices and were patient with my particular desires in a new helmet. Having riders helping riders is key. Will be back, as I have in the past.
Ive been there twice and each time each of the associates have patiently helped me select a helmet, dig through their inventory to find my size and order additional parts through the catalog and look up the best savings for me.
Thanks to all for your help in buying new motorcycle gear, for me and my wife, you guys made it a pleasure to shop at your store .No pressure. Thanks again
Always very friendly staff, bought some new gloves and a new lens/faceshield for my agv helmet (which i also bought there a few months ago). I really appreciated that they attached the lens for me and wiped down my whole helmet (covered in bugs from the Florida summer) I dont think youll find too many deals here, but their stock is great and being able to try on motorcycle gear before buying is essential. Will be back the next time I got some money burning a hole in my pocket for some new gear 😂
Top service. Employees always friendly and helpful. Makes shopping here outgoing.
Im a new rider and I was looking for a helmet. Vinnie was very helpful and informative....
Great service VINNY ....AWESOME INSTALL OF MY SENA ON THE HELMET ...
The guys that work here are always friendly and knowledgeable.
Dalton helped us in the store the guy was super knowledgeable and helpful. The store probably has the best selection of any place I’ve been to especially right now with Covid limiting shipping.
Great place with great people, I don’t remember the name of the guy that helped me but he was a really friendly old guy that definitely knew what he was doing and helped me find my first helmet and gloves. Totally recommend this place
A great experience. They were helpful and efficient.
All the employees are very helpful, no issues with customer service. Anytime Im in Orlando, usually every few months, we stop by. The store is big compared to my 2 local Cycle Gears and your likely to find what you need [or dont need] in stock.
Employee was informative and helped picked the best helmet for my needs
Great service and price range. Adrian really went above and beyond to not only find the right jacket for me, but also helped with the installation of a back protector. Best physical store for motorcycle gear and accessories.
I travel a lot for work and play and my bikes are usually with me. I love being able to find a nearby Cycle Gear to grab something I need. The Cycle Gear in Orlando is very impressive! Lots of space, inventory, and knowledgeable assistance when you need it. Thanks Cycle Gear!
Lance Kenny & Adrian all came together to make my experience amazing . The team here makes the store A+ and all my gear need ill be reaching out to them to get. Thanks guys
Staff very patient and atentive even when they are busy and clearly tired, good stock but need more variety on boots.
Fantastic customer service. Very knowledgeable staff. Very clean environment. Ask for Lance! Great store!
Clean environment the employees are super helpful and friendly, many many choices if they dont have your size they can order it. They have many chooces for women and men clothes, shoes, gloves, helmets, boots, jackets, body suits ect. Oil, tires, street bike and dirt bike parts are also here. Great shopping experience.
I went online, checked if a part was in stock then reserved it. All went super smoothly and the store is huge with a great selection of gear.
Great service, very nice people. Ready to assist you since the second you walk thru the door. If they dont have it in the store they will find it for you. Needed a couple of tires Metzler for my bike, they didnt have it in stock, but they special order it for me at no additional cost. I received it within 3 days. They great thing about it is that they will match price for most items found on the internet. I highly recommend Kenny. He took is time to explain the difference on different models and brands so that I could make an educated decision.
The service was incredible love the layout of the store I will definitely return!
Best place to buy Motorcycle gear in Orlando.Everyone is very nice and helpful.
Lance is the man.. if you need a helmet find him, he knows his stuff
Sales person was very knowledgeable and friendly focused on what I needed
Dalton is excellent and knowledgeable.
Excellent Service from start to finish Lance was very helpful I had two new tires mounted and balanced with care I would recommend cycle gear again and again 😊
Wish they could mount tires on the bike. Buying tires from them would be so much easier
Lance was outstanding and most helpful loved this place will always buy my cycle gear here.
They are excellent they help me what would I need it and look stuff up in the computer to make sure it was right I really appreciate it
Huge store with an amazing variety of items... And the customer service is top notch... 💯💯💯
Good stuff. Excellent staff and good selection.
I had a problem with a helmet I bought over a year ago and Frank fixed it very quickly. Store is loaded with apparel and motorcycle accessories.
Nice place to shop, they have the largest selection so far of all the cycle gears that Ive been to.
Very good service and kind people... I love to by in Orlando store.
These people are very helpful. Every cycle gear I have went to, theybtrat me like family. From the one in orlando to the one in Daytona and also tampa, I always leave with a big smile. They all have also been very helpful when it comes to my kids that are in motocross.
Real nice place to shop and employees are very nice.Plus if u have a flat tire in ur bike. They sell the tubes for most bikes and for reasonable fee they installed for u.Only thing u have to bring wheel.out of the bike already.Very big variety of helmets !
Good guys..fair prices..I like shopping here.
Sales people were very helpful in helping me to find the correct products I needed for my repairs. thank you
Went I wanting a specific helmet, told the employee, he took me to where it lived, we chatted about it, I bought it and left. 10/10 would do again.
Kenny helped me with some chain cleaning & lubing items & tail bags.
I purchase a pair of bike gloves from the time i enter the store to the end of my purchase the service was amazing all the staff was very friendly and helpful i will return to purchase more things i need. EXPLORE OUR JOURNEY gave your location ⭐️⭐️⭐️⭐️.Follow us in Facebook for more reviews....
I went there yesterday, I had many items on my mind that I am in the market for, I planned on spending up to 300. But I needed to shop and think about what I needed most and what was affordable within my budget. I was escorted by a sales person the entire time I was in the store, making me feel uncomfortable to just look, shop and make my decisions. I appreciate good customer service when I am ready and ask for help. I ultimately left without making any purchases, because I felt pressured.
Friendly staff, very welcoming, very informative, great prices.
That team at Orlando CG is always helpful.
Zack was super helpful and ordered a helmet for me to be shipped to the house. Will definitely be back for more gear.
Great store with great employees very friendly and helpful
We had very good service and the store had a good selection, although it was still limited for womens gear but better than most.
These guys are friendly and helpful everytime.
The staff was super helpful and kind.
Best bike gear in CFL
Awesome staff !
Staff here is always top notch. Very knowledgeable, and helpful
The staff is always great. They are informative and its great to be able to see their stocked items instead of ordering online and having to return it because its not exactly what you thought it was.
My wife and I just got our endorsements and bought our first motorcycle. It was recommended we get our gear from Cycle Gear, we were not disappointed. We spent at least an hour with SeanMicheal getting fitted for helmets, jackets and gloves. SeanMicheal was honest and knowledgeable and I never felt like he was trying to upsell us. Incredibly, we found completely matching gear, with purple, for the wife. He was blunt finding me a jacket (Me: its snug, SeanMicheal: The belly!) but ended up with an awesome Icon jacket. The new rider discount was a nice bonus. Thank you for starting off our adventure with the right gear.
Lance was knowledgeable and helpful. We will definitely be back!!!!
Great service and selection.
Told me as I was walking in the door I needed a mask. This coming from a worker that had his own his chin.( I could literally read his lips.) As another worker was over his shoulder not even a foot away.I guess I should thank them for saving me a couple of hundred dollars I was going to spend there. Ill never go there again. If your not ready to be open then dont open!
Without you guys Im screwed.😉
Awesome experience, for sure i am a customer for good!!
Great shop with a big selection of products. We went to find a helmet and jacket for my son and Carluis was our salesman. He was very helpful, but no pressure; he helped us find exactly what we needed. The store is across town for us, but worth the drive. We will return the next time we need accessories.
I think it’s very rude and annoying to make the person who came to the store wait while they take care of phone calls you’re standing there waiting while they’re talking on the phone it’s very annoying for the customer who came all the way to the store
Best place to buy motorcycle gear
The staff were knowledgeable about the products and willing to help without being pushy to get you to purchase.
Very cool store
Good services,very nice variation options
A big variety of motorcycle stuff but somehow over priced
Rode 2 hours after confirming the day prior that I will be bringing the bike in to get tires changed they placed the tires on hold I got here the next day to find out they had the tires but the dude at the counter was like oh we aren’t a full service shop we can’t help you put tires on you need to bring the rims separate. Wish they would have told me that prior to riding out here that they weren’t so I could make other arrangements. I had purchased an alpine jacket from them in the past so this will be the last time I do business here.
As a business owner I must say Frank is a very valuable asset to this place. Super helpful and got everything we needed for our ride out. Ended up spending over a thousand, but thats truly because Frank knew what we really needed!
Great deals and lots of motorcycle gear. Nice people!