Had a GREAT experience with Darius. My sister and I both went in to purchase new phones and switch from our old cellular provider. T-Mobile was amazing. Every employee was there to help, you walked through the door and were immediately greeted. When it started to get busy, the associates took the customers name and gave them an estimate on their wait. Very professional and knowledgeable. Im looking forward to a long relationship with T-mobile.

We went to the store . A lady was helping us and then another customer came in, she just walked away from us and never helped us. She just walked away to help the other people. She was rude.

The dude with the long hair is extremely rude. I’m not even being helped yet which is fine but this elderly lady needed help with whatever was happening to her phone and her service and he is giving her so much attitude. The customers in the store (including me) are in shock while listening to him. She asking him questions and he keeps having attitude with her. Knowing elderly people already don’t handle technology that we’ll just because you know... but still treat them right. I hope he doesn’t give me attitude when he helps me.

Kyle was amazing and super helpful! He deserves a raise! GIVE THAT MAN A RAISE NOW!!

Came in totally in the dark.....this location took over and had every answer. Patience and speed describes this t-mobil location. Staff was incredibly helpful and I walked out fully up and running. Had all the accessories in stock and offered to assemble for me. If youre like me, impatient and want things now, this store is a dream!!

Delaney is only reason we come. Excellent service

As a store that basically thrives on technology, their system for a virtual like feels similar to how frustrating the DMV is. We got texts that we were next in line and when we went it we found out they were wrong after waiting for an hour. When asking about it, the staff didnt seem to understand the frustration. We were just told we had to wait longer, which I understand, but theres a way to say that with good customer service. There really should have been something on their page about appointments are preferred or taken even. I didnt see anywhere that appointments could be made. I spent so much of my afternoon there, it was so frustrating.Once we were helped, the guy helping us was super nice! He knew a lot about the phones and did a good job of juggling everything that was going on in the store. He was really informative and very helpful while making a decision. He understood budgets and was really helpful on the financial side of things. Working with him was a really good experience, its why theres 3 stars instead of 1.

Kyle was a great help. He changed our plan, upgraded my daughters phone and she purchased a watch, this was a breeze for him and I was in shock how fast it was. Plus, he just helped us no pressure to buy or change anything. He gave us the facts and the options for us that would be a good fit for us. My bill is just a smig bigger but worth it! Free Netflixs, thank you kyle

KYLE is AMAZING! Helped us switch from Sprint pricing over to TMobile. Was spending more on 3 lines, than the 6 we have now with Tmobile! Gave us excellent service, even cutting into his lunch break! Super helpful, really put our needs and wants first, helping us get the most for our budget!!!! I really can go on and on about how professional and for the customers HE IS!

Staff seems judgmental and closed off. In a customer relationships business it’s your job to make people fell welcome and comfortable. D- grade and if I didn’t already have my mine made up, I would have left and changed my mind.

Iverson helped set up our family with new phones. It couldn’t have gone more smoothly. The great customer service at T-Mobile, both in person and online, is what keeps me a customer.

I went to this store tonight with my elderly roommate and Scott was absolutely wonderful! Very knowledgeable about the phones you guys provide and extremely attentive to what she wanted out of her new phone! Unfortunately the phone she wanted was not in shock today but we will be in to speak again with Scott! Good guy not pushy and generally we had fun!! Thanks

Very knowledgeable, Friendly and helpful staff. 5 stars!!

I received great service from David and Steven. David spent considerable time retrieving data from my old phone. They were both very patient and answered my questions. Thank you!

This location is the worst T-Mobile location I’ve ever been/spoke to. I just received my new phone in the mail and called this store to see if they would be able to assist with transferring the data from my old phone to my new phone, in which I was told they were “unable to help with this due to COVID” and then was told that they could “start the process but couldn’t finish the process due to COVID.” I understand each business has different regulations and rules regarding COVID, however, after calling other T-Mobile stores they said they were more than happy to assist with transferring from START TO FINISH. This specific location has always had sarcastic, rude employees. I definitely will not call or return to this location.

KC locations never seem to have the phone I want in stock, and the accessories they try to upsell are overpriced :( but I have to say, the customer service at this location is what makes it the store to go to when you need in-person service. The manager Bradley is knowledgeable and friendly.

Kyle was the most arrogant customer representative and very unfriendly. Uncoropotive and rude. Will never come back

David Hill was great! He answered all of my questions, showed me how to save $on my plan as well as showed me some good new phone options. Although it was busy, he gave me full attention & time.

Scott was wonderful and took care of all my problems.

Love this store! Love the staff! Was in this morning and they were so helpful setting me up with a Galaxy S20. I used to live close to this location, but now I gladly drive the extra miles for the top notch service!

This store is beyond slow. They either need to learn how to speed up to get more customers through in a timely manner or have more employees on hand.

If you visit this location, Steve and Darius are awesome. Great customer service skills. Very professional, helpful, and thorough. Be sure to ask for one of these guys.

Great service!

Not a bad location. Ive had issues there in a past but its been better lately.

Was good

Please put BY APPOINTMENT ONLY on your listing thank you.Will remove review when this is fixed.

It was excellent

Always helpful, sometimes the wait is a little long but otherwise all is well.

Very helpful. In and out.

Delaney was absolutely awesome to work with as well as the manager, Bradley. They spent about a half hour with a calculator and searched for every possible way to save me money by switching from my current provider. Though I did not make the decision today, I will more than likely be pulling the trigger in a couple of days from today when Delaney works again. Thank you for putting up with my questions and keep up the good work!

The employees need a lot of training and dont know a thing. I took a Verizon phone - Verizon phones are unlocked from the factory - and he (I didnt ask for his name) told me it wouldnt work with T-Mobile. Get better employees.

I get good service with my phone. I only have to pay about 40 plus tax monthly which is nice for me. Im not paying 100+ dollars on just a cell phone. Im glad they can provide me with service that is a decent price. The people there are pretty nice but they are sort of pushy sales people and I dont like that. They do not answer direct questions when you are trying to buy a new cell phone. They make it all sound confusing and do not make things clear when speaking to customers. Its like they expect you to know technical stuff and they start speaking to you too fast and they need to speak like normal people instead of fast paced robots. But eh... Some people like that. I dont.

The guys who work there are super nice and helpful.

All good, especially, Steven Hawley.

Good customer service. Employees were nice & treated my issue like it was important & wanted to solve my issue the best they could. There is upgrade fee everytime you buy a new phone on top of the phone price as well.

The guys working customer service today are poor and rude they didnt acknowledge me when I walked in and were rude when i asked for service

Jeff was fantastic! Super helpful to a not-so-tech-savy senior. Great knowledge level & communication skills. Ill be going to him to buy my next T-Mobile phone!

Awesome service

For some reason their night crew is either uneducated on how their company runs, enjoys lying trying to make a sale, or they just arent actually capable of reading. But the last 4 times Ive been in here after work the team has just outright lied, either that or the day crew does. Either way being quoted 3 different prices for the exact same phone. Super helpful!!!....... NOT.

To those of you who are considering going to spectrum mobile service stop and dont not past GO. after the full court press from spectrum i switched my service with t-mobile of 12 years and i lived a nightmare ever since! The treatmenr and disrespect from there costumer service department on multiple occasions was criminal! And i couldnt get back to tmobile quick enough. The management and staff at 91st and metcalf welcomed me back gave me a wonderful new plan and took care of business with courtesy and respect. Because of the way i was treated at spectrum im also dropping my cable service with them which ive had for 20 years. Bradley the manager has a great staff Iverson, Darius, and kyle were so patient and helped get out of the mess i was in. All of them were so kind if i was rich i would be every one of those gentleman a car for christmas thank you 91st and metcalf!

The staffs are very friendly and helpful. The lady who did not only help us to set up a family plan and resolve resolve some technique issues, but also help us save money by avoiding unnecessary charges when upgrade. Highly recommend!

Used to be my go to store. The excellent staff I used to deal with is gone. The new employees need lots of training. And Matt the assistant manager promised to do something and call me back.....that was about 4 weeks ago....

Excellent customer service and VERY patient staff as it took some time to transfer files from one phone to another. And they were AMAZING with my 4 year old grandson.

Scott helped me with getting more memory @ no additional costs and find a phone plan for my 90 year old aunt. Thats why this is the only T-Mobile I ever go to. Always great service.

I really dont understand the negative reviews for this location.I have had T-Mobile service for over ten years, and since this location opened I have always received top notch service. This cannot be said for other locations I have been to.They sales people here have always been straight forward with me, and have never sold me defective merchandise. As for being denied service, you cannot blame a sales rep because YOUR credit was denied by T-Mobile. That is hardly the salespersons fault that you do not pay your bills on time, you can only look to yourself for those problems.This store is clean and well kept. The staff is very nice and professional, and they always have what I need in stock, and the ONE time they didnt, they offered to purchase it online for me, and have it shipped to my home.All in all, I have always had a pleasant expeience here.

Got ported over quickly from Google Fiber ..They were busy but overall good service with the people they had

Love the customer service

Great knowledge friendly staff! Always a pleasant experience walking in there!

Steph was fantastic, the manager greeted me right away and everyone was so friendly. She helped me get my phone set up and transferred all my contacts. I WILL be going back to THIS store!

Could not have asked for a better experience, the whole staff was so friendly. Fun atmosphere that really makes you feel wanted as a customer!

Great people especially Lauren and Michelle. They were very helpful and I highly recommend this store.

The gentleman was very helpful. Sold a phone that was comparable to the one I had.

Super friendly staff and knowledgeable of their service and products.

Total goob clerk! I went in at 19:30. IWanted to port number from boost I already had t-mobile 2 lines $60 55+ plan. Employee told me I had to call customer care to port in? . I also said I wanted to purchase a iPhone 8 . Totally cluesless or lazy.. he didn’t want to sell to sell me iPhone 8 and swap sims! strange

UNBELIEVABLE. Have been a TMobil customer since they bought Voice Stream. Most rotten customer service Ive ever received. Completely inept. 2 hour on-hold waits for phone customer support. Clerk at this store hung up on me. Im done!

Great customer service. Best local store in Metro.

DO NOT GIVE THIS STORE YOUR BUSINESS!!!I went into the store on 91st and Metcalf to have my phone SIM transferred and upgraded due to poor performance and the sales manager wanted to charge me for it even though I had spoken with customer service about the upgrade being complimentary. Bradley made it clear that it was something that he was capable of doing but not willing to do for me. I wasted my luch break to sit in line and be denied simple service! I contacted customer support again and they made an additional note to my file requesting that my problem be taken care of with no charge. I then returned to the store to have the upgrade.The sales manager Bradley saw me walking in again and apparently informed the clerks that they were not to provide me the $15 card with out payment. I was offered help by a new clerk and before I could even finish telling her what I needed done she told me that it would still cost me money today. She did not even bother to pull up my account to review any notes and truly had no idea who she was even helping as I hadnt given her my name or number.I feel very strongly that this branch needs to be retrained, restructured or shut down. I feel that I was discriminated against and that the manager, Bradley, was clearly enjoying what little power he had to do NOTHING.I then contacted TMOBILE for a third time and was directed to the store in Mission where Maxwell was more than happy to help me and solved my problem very quickly. Take your business to mission! Those guys are great! They are well staffed and engage you as soon you come in and clearly know their stuff and are happy to be in customer service.

Good service. Continue to help me out every time I go in.

Prices are coming down but they are still higher than they should be.

ALWAYS helpful and extremely patient. Good staff,great service

Very helpful, as always

Very helpful, knowledgeable, curtioud, and job accomplishedFive stars !!!

Friendly and very helpful customer service!

Got hooked up with a new plan. Michelle was awesome, knowledgeable, and incredibly helpful.

It is sad that I drive by 3 or 4 t mobile stores to go to this store. It is typically not crazy busy like other stores.

Employees were helpful, unfortunately they didnt have the phone I was looking for. Fortunately they located a store in the area that that did!

Great help!!!

Needed new Sim card. Guy was helpful and knowledgeable

Great service. Great deals.

Severely Understaffed. Its always a 15-30 min wait for help at this location. I now go the one by my work at 119th/Blackbob. Im always helped immediately at that location.

Very helpful and great customer service.

Never have a long wait. The staff is knowledgeable and helpful.

Love this store best one in town.

Have not had any issues here personally

NOOOOOOOPE! I had to resolve my issue elsewhere. Bad customer service.

Positive.After 3 visits, I believe we have resolved the issue.

Were great help

Long wait for make one payment I have to come back twice to the store because they dont have enough people

Lying salesmen always selling faulty merchandise. Hidden terms and conditions. Bill goes up every month. No contract but you have to pay hundreds to leave.

I was waiting almost 20 minutes only to pay🤬😡😠

Its the worst store on earth they scratched my new phone while applying a screen protector

Always helpful.

They will tell you anything to make a sale the did it to me. dont go to this store

Very helpful

Helped set up new phone.

Delaney was great

Nice personnel, Nice shop

Helpful employees.

Great Customer Service!!!

The service takes a long time, and I went to buy a prepaid chip and they made the wrong charge, spent more than 2 hours to solve ...