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Verizon Authorized Retailer - Russell Cellular
200 NE Loop 286, Paris, TX 75460, United States
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Verizon Authorized Retailer - Russell Cellular
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Le
Review №1

Brandon was amazing at getting an line paid off and a new one added along with friendly. I had my daughter was with me, and his coworker and himself were polite to her and listened to her stories. Definitely come to this location to be taken care of and feel welcomed.

Ty
Review №2

Excellent job Bodarrius. Respectful, orderly, and prepared. Will be coming back.

Ra
Review №3

Bodarrius was very professional and took care of every need we had. I will continue coming to Verizon in Paris and asking for Bodarrius.Excellent job.

jo
Review №4

Very friendly and helpful. Explained everything. Answered all questions.

Pa
Review №5

I came in with a broken screen and a forgotten password. This situation was quite painful when trying to verify my identity in the past. At least once prior I had been denied assistance with this dilemma. NOT TODAY. The manager was patient and quite helpful with resolving this problem for me. So much so that I bought a higher value phone of $1200. Afterwards she even allowed me to wait within the store using their wifi to download all of my old data so I could leave having my life back within my control. She was quite the sweetheart and even got me to laugh during the process. Make sure to ask for her, Jen, if you ever have a problem.

Du
Review №6

Always helpful until its taken care of. Clean store and they all are very tactfully. Never seen them get ugly with a customer

Ma
Review №7

Daylon was very helpful in setting up our service. Very knowledgeable and nice person.

Sh
Review №8

Wonderful lady,jennifer f waited on us. Very nice young lady

Rh
Review №9

I am using my first IPHONE and finding it to be very user friendly. But I did have a lot of instruction from the Verizon Phone Store. They were so nice and set me up with everything I needed. They helped me get the phone that best fit my needs at the best price. If you need a new phone I would highly recommend this store and her as the person to talk to. You can’t miss

Ch
Review №10

Daylon was wonderful. The store was void of stock and display. I can understand with COVID-19 that the display phones would not be out but to be out of stock of everything but a Samsung! Wow.

Hu
Review №11

As a truck driver, I was in a world of hurt when my phone broke 900 miles away from home. These employees got me replaced replaced and up and running within an hour, even though it was near quitting time when I came in period definitely give them a shout for your cellular needs.

Jo
Review №12

Jennifer was absolutely precious. I had lost my phone yesterday and was leaving to go out of town today and was majorly stressed. Went by Russell Cellular and met Jennifer. She was wonderful in getting me fixed up with a phone and on my way. You are the BEST!

Do
Review №13

Such a wonderful salesperson waited on me. So friendly and personable yet very professional.

Ja
Review №14

Daylon was fantastic. Super knowledgeable, not pressuring, and easy going.

Jo
Review №15

Armando knows of all aspects of his job and if he didnt know he found out. Armando customer service was incredible great people skills he will serve the company well in the position he is in or any other positions within the company Management would be a great opportunity for him and the company.

Ka
Review №16

Daylon was super helpful and very nice with my families upgrades and adding a new line.

Tr
Review №17

Daylon was great. He was efficient and courteous!

Ch
Review №18

Phone had moisture in the camera, showed up based on location while working and received excellent service from Brittany. No hassle, no push for the latest and greatest. Got a upgraded phone and walked out in about 30 min.

Tr
Review №19

Cheyenne helped me get done what I needed done and didn’t try and bribe or hassle me one bit about any other extra stuff. She was a very big help and answered every one of my questions to the best of her knowledge. I definitely would recommend her!

Me
Review №20

Clean place. Got greeted as soon stepped in the door.

An
Review №21

Pamela was absolutely amazing. She was knowledgeable about products and plans. She was very communicative. She got me and my grandmother the best deals she could (which were amazing). And it was truly a pleasure to talk to her! I could’ve stayed there for hours and chatted with her without minding it one bit! This girl needs a raise!!!!

To
Review №22

Jasmine was very friendly super helpful even though I had a ton of questions she didn’t hesitate to answer them with a smile!!

La
Review №23

Fantastic place to go to it took her 45 minutes to an hour and a half to fix my phone and get it straightened out but we got it done and I thank her for that very much

Al
Review №24

Cheyenne had the BEST customer service and the most patiences ever! If it wasn’t for her we would have walked out empty handed. Highly recommend Chey.!

Jo
Review №25

Very helpful. Excellent experience.

Ry
Review №26

They never answer the phone and when you leave a message they don’t call you back either! Great customer service.

Br
Review №27

Went in to shop and was ignored. Not even a greeting to acknowledge our presence. Not the first time. Wont be going back.

Pa
Review №28

Saleslady that waited on me very professional and assisted with applying liquid glass to protect my screen. Very pleasant experience

Me
Review №29

Great customer service, Daylon was polite, knowledgeable and had great customer service.

Ga
Review №30

A very polite and helpful young gentleman.

Bo
Review №31

Best company in town and professional customer service !

Ci
Review №32

I believe I was waited on by a manager, she was very nice and very knowledgeable. Had the patience of Job! Made my visit worth every minute it took to get what I wanted. Thank you for having such friendly staff!

Je
Review №33

Armondo saved me lots of time and frustration today. Thanks!

ju
Review №34

Very knowledgeable and took care of my business quick and efficiently.

Je
Review №35

I was visiting relatives in the area. The staff was very helpful and had the case I had been searching for over 300 miles.

Cl
Review №36

Daylon was awesome! Thanks for all of your help upgrading my phone and plan.

Ja
Review №37

The place was very clean and the atmosphere was very nice. The people inside very helpful and informative to me. They where willing to answer any question I had along with other questions many other people were asking while I were there.I would recommend people going there to be helped with their problems.

Do
Review №38

So refreshing to call about a product being in stock and driving there are it is actually stock. Very friendly. Professional

Jo
Review №39

Jen was amazing. Sadly it was busy and she was the only one working abd was trying to help multiple ppl at once. Very freindly and nice never let it show. Definitely needs more help.

Al
Review №40

Great service! In and out very quickly!

Ge
Review №41

He helped me with so many things today. Was a wonderful young man.

Jo
Review №42

They are very helpful even though Im deaf. I appreciate their service

Ti
Review №43

I love this Verizon location because they are always so professional and helpful and friendly!!

Am
Review №44

I have been a customer for over a decade and can rely upon the staff at Russell cellular to do an outstanding time. Jasmyn was the most recent employee to assist me, and she was professional, courteous, and efficient. Who could ask for more?

Tr
Review №45

Efficient, fast and friendly service. Great selection of cellular accessories.

Ja
Review №46

Jen was so helpful and patient while we added me to the Verizon Family. She has a lovely attitude and a great smile. Jen made me feel very comfortable. She made me feel I was her priority.Thank you.

Ca
Review №47

She was polite and respectful! They were helpful too!

Am
Review №48

The stuff ate very sweet and do all they can to help

Ca
Review №49

Pamela was extraordinarily patient working with me and my husband to port us over from Google Fi, and work through all the challenges (Googles fault!) that presented. If you ever need assistance I highly recommend Pamela at Russell Cellular :-)

Ga
Review №50

The service was excellent.

ka
Review №51

I had the BEST service! It was easy & fast! No run around! Any question I had was answered up front & straight forward!Thanks for being patient & getting me switched to the new iPhone ❤️

Je
Review №52

We transferred 4 phones and added a 5th line, because we needed a more reliable network. The service inside the store was prompt and professional. However, I found out the next day that the store added an extended service plan to every line (without my knowledge or consent). An extra fee of $15 per line (5 lines), per month, was added to my bill. Also, in my opinion, the employee should have taken a moment to review and explain all charges to be expected on the bill!! I did not expect to see that I would owe over $600 for my first month. Furthermore, I did not find out until later, while playing with the app, that you could get a $10 per month, per line, discount, just for signing up for auto-draft. This should also have been discussed inside the store. If not for these issues, I would have given a much higher rating.

ca
Review №53

Very quickly done very courteous informative helpful

De
Review №54

Ordered new phone online through Verizon Wirless, and got a text that it was ready for pickup before I even left to go there. Helpful friendly staff answered all my questions, even though the process kept them there a few minutes after scheduled closing time.

Pa
Review №55

Excellent service and great communication.

An
Review №56

We were traveling from out of state when we needed to find a Verizon retailer. I stopped here and the staff treated me as though I were one of their local customers. The particular person who assisted me was very friendly with a pleasant attitude and helpful for what I needed. If I am ever back in the area, I would not hesitate to stop there again. Who knows, I just may stop just to say hello, even if I dont need anything. I definitely recommend going there if your looking for a Cellular phone, phone accessories or any other type of service.

Br
Review №57

Jenn helped me find what my mom needed. She has a phone that keeps on working to keep us in touch all the time during Covid. Call Jenn with Verizon. THANK YOU AND APPRECIATE ALL YOU DID!!!

Mi
Review №58

I had a very pleasurable experience today getting my new note 20 and the young lady took care of transferring all of my apps and data, booted up my phone which took a little while and carried on a very good conversation with me the whole time as well as other employees engaging our conversation as well. Thanks Russell Cellular for the phone and all of yalls help. I will be back!!!

Ke
Review №59

Didn’t take no time at all good customer support CHEY got me soon as I walked in

Ro
Review №60

Very nice experience the girl that helped me was real good and helpful

Je
Review №61

Chey was very helpful in finding me a replacement phone for my Motorola that died on me. She took me through the full line of Samsung products and really made me feel good about my decision. She also sold me three accessories to get me a discount and informed me of several other discounts I was eligible for. I couldnt ask for a better shopping experience

Be
Review №62

Wonderful help by Daylon.

Aa
Review №63

I was impressed by their professionalism and their ability to answer all my questions and make my experience both pleasant and enjoyable

Ta
Review №64

I purchased s20 ultra 5 g along with screen protector, case, and dash magnet. I let the woman put it all together as I wait and even asked if the magnet was done right because she put it on the phone instead of case. Well because of this the phone does not stay like it suppose to so it fell and broke the screen protector. I call and they say we will replace screen protector. When I brought it in it a different screen protector than original. Thats fine but when installing it she didnt properly clean screen and had bubbles every where. But she reassured me that it was just the way it suppose to be and told me the bubbles would come out once the phone got hot. So in short dont let the staff do it because they wont even read the direction to properly install and when confronted will reassure you they know what they doing.--EDIT- Went back 3rd time the person there proper put my screen on and the exact product so instead of leaving this one star it will be 2 realistically if I could 2 half close to 3. So hopefully I can good enough service to start with 3 to 5 stars but this last experience overall gonna have to stick with 2 stars

Ke
Review №65

No help whatsoever. Will never set foot in this store again. Russell Cellular is useless for resolving your Verizon phone issues

Vi
Review №66

Had to get another internet box. Last one was old and stopped working.

Sh
Review №67

Popped in to Russell Cellular on Loop 286 in Paris, Texas, to get help with my iPhone that was misbehavin’ following my mandated update and had the unique pleasure of being greeted and treated maaahvuhlously by Brittany! Not only did she interact in a professional, courteous, and knowledgeable manner, but she also speaks “old geezer speak” quite effectively (as I am a 67-year-old senior citizen who loathes technology and change, always shuddering in sheer terror when I see the “red light notification” in “settings” indicating that I will soon be forced to install yet another update 🤦‍♀️🤦‍♀️🤦‍♀️). (Side Bar: Why do we have soooooooo many updates?) Anyway, my experience was greatly improved by meeting Brittany! She is an ambassador for Russell Cellular!!! Please give her a raise...a BIG one!!! 😎😎😎Thank you for your time and your consideration of my request!!!Respectfully,Sharon Hindman

Ra
Review №68

Very helpful.

Te
Review №69

Friendly staff, very helpful switching our devices and setting up new ones

Be
Review №70

Kim was most helpful, friendly and took care of my needs. She answered questions and was patient with my not so techie self! Thank you!

ho
Review №71

Very good service and prompt with curbside pickup.

Ke
Review №72

One of my most pleasant recent experiences.Callie was very pleasant and conducted herself in a very courteous and professionable manner. She was extremely helpful and very knowledgeable of the phones operation that I purchased.

Bi
Review №73

Jen was the best service giver we ever have had and she was extremely knowledable about the phones

An
Review №74

Jennifer was the employee who worked with me and was professional, courteous and knowledgeable. Thank you for making my time enjoyable.

Ma
Review №75

Every time I go I have a wonderful time. The employees are great, really great. No matter your problem they fix it or help you fix it.

As
Review №76

Very welcoming and ladies very polite

La
Review №77

Awesome store

Ti
Review №78

They were a great help transferring my phone from straight talk to Verizon. Straight talk company made it very difficult to change my phone over . But your employee did nothing give up till my phone was working . Thank you for your help

Su
Review №79

Customer service was excellent! Staff was friendly and knowledgeable.

Mo
Review №80

Helpful and pleasant employee.

Ji
Review №81

This place is so great! I have never been to Paris Verizon that I did not have a great experience. The sales team are all so very nice. I always walk out of there feeling like I just made new friends. Lastnight my son and I went in for an upgrade and to open a line for him and we enjoyed being there. When you walk in it doesn’t appear any different from any other Verizon store but when you leave you know it is very different because the people here just make you feel so welcome and important! We have to make a drive to go to any Verizon store as we live in area that doesn’t have a Verizon. I will gladly make that 1 hour drive any time. Customer Service is lacking everywhere so much these days but Paris Verizon is by far the best! Thank you all so very much!

Pa
Review №82

Good experience. Easy, very clean place, helpful associates :)

Sa
Review №83

This is a great place the service is very good and I love the people

Tr
Review №84

Hagen was extremely helpful & friendly!

Ke
Review №85

Super polite, patient and helpful !Ask for Sammi

pe
Review №86

After being treated poorly at Verizon headquarters in mount pleasant we got excellent service here Jennifer is wonderful helped me and my mom with our phones.

JD
Review №87

Poor customer service and trying to over charge and do whatever they want to new customers. I seriously hope Verizon pulls the contract with that store asap.

Ci
Review №88

Employees were very friendly and helpful.

Be
Review №89

VERY knowledgeable and professional. Pricey accessories, but convenient in one place

Ma
Review №90

Staff helpful and friendly. I purchased screen protector and Otter box case for my new Galaxy Note9 that I had recently purchased there. Happy with new items. Will return to the location.

P
Review №91

Great service with knowledgeable and genuinely helpful staff. Did not feel pushed by staff just to make a sale. They were a real help to our family getting service and phones set up.

Li
Review №92

In and out quick. Always friendly customer service.

Ro
Review №93

Jennifer knew better than the customer and was overbearing. I have been a customer for.years .i will not be back.at&t is looking good.

Kr
Review №94

This store does not know its right hand from its left. Every time we go in we get a different answer or perspective from their staff, nothing is consistent. They have also encouraged us to do stupid things with our phones and plans that came back to bite us and our wallets. When we talked with Verizon customer service on the phone, they were able to do more for us than the store which one of their representatives told us to do. I just wish the first time we went in that person would have helped us, he seemed to be the only one who knew what they were doing. Will never buy a phone or upgrade a service through this store again.

Bi
Review №95

Great Brittany wasnt there today was her day off I know other lady help me with short dark hair and she is very sweet and very professional and excellent at customer service thank you

Al
Review №96

There service was phonimal, I couldent ask anymore out of the store or the employees. They had plenty of options and I look forward to working with this store in the future when I need anything done with my phone.

Sa
Review №97

I have always been helped professionally and with kind people over and overWho knows their business.love Verizon..

Ri
Review №98

Buyer Be ware! Abosoultley the worst business ive ever dealt with! They will promise you the moon and how great everything is going to be and then will not deliver and over charge you on your bill. For 14 Months I have fought they will correct it and then in60 days they revert right back to where the bill was (Overcharging) and you start the whole process over again! All because the Assistant Mangaer didnt write it up correctly according to Corporate office today! So now all they do is tell us we have to go to Sulpher Springs because they arent a Verizon Corporote store...Well neither is Sulpher Springs!!

De
Review №99

Great friendly service

Ke
Review №100

Great store if you need help with anything they can fix phones seal great phones.

Information
3 Photos
100 Comments
4.3 Rating
  • Address:200 NE Loop 286, Paris, TX 75460, United States
  • Site:https://russellcellular.com/?y_source=1_OTc0NzM2MC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 903-474-5618
Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:12–5PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:Closed
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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