Did all he could for a phone I brought in, quick and excellent service and nice guy to talk to during the wait. Sadly took 2 stars off because the fast charging cable I bought for $15 was trash, it doesnt work on any of my fast chargers and there were signs that said no returns/refunds so I cant even get my money back, cry every time.

Overpriced.

I went in Pasadena store for unlocking the phone on March 2nd, 2020, and the lady in the store told me that the unlocking process takes up to 10 days and will call me when is ready to process. Then, I put down $100 deposit and leave the store, but during the waiting I have never receive a call or update from them. So, I went to the store again on March 14th, 2020 which is 12 days later, and the process is not ready yet. They said the manufacturer didnt open on weekend, but how about other 10 weekdays? They asked me to call them on Monday March 15th see if is ready to unlock or not. No, Its not ready, and I am still have to keep waiting. This is not what I expected when you said up to 10 days, but now is already 14 days. I will re-rate this after my phone is unlock. Best.

This place SUCKS. Sometimes the guys there to fix your phone. Sometimes he’s not. He takes your money says there’s guarantee but doesn’t even give you a receipt when he’s done. Within a week my phone messed up and he started to come up with reasons why he “ wasn’t able” to cover my phone with his guarantee. So if you want you phone done right go somewhere else. GO ANYWHERE ELSE. BAD service. And overpriced. License to steal.

Bad customer service!

Bought Ultra-Mobile sim card here. Great service by the staff.

Great service