Juan was the best help that I have ever had with mobile phone service! I recommend this gentleman for a raise! I am a former Sprint customer moved to T-mobile and I have found my favorite store. Thanks again Juan!

Great customer service. Cheli was awesome and very patient and very helpful

Customer service Necheli was the best. You guys need to ask her. Very helpful. Honest.

I come to this location often. The staff is outstanding and the safety measures they have set up is perfect. Today I had to return a wireless power bank (I purchased at another location) because it wasn’t working correctly. Jennifer took care of everything quickly. I had other questions and she answered them all flawlessly and honestly. It’s nice to be helped by someone that obviously cares about customer service. She gets a 10! But I’ll say this, everyone in there great. Always a good experience! Thank you, and I’ll see you when I come back to get my new iPhone 12 Pro Plus!

Went in here this past weekend to purchase a charger for my moms new iPhone and one of the sales associate was very helpful and sweet but I took down my mask bc I was on an important phone call and a Hispanic bald guy with a beard was being super rude to me and kicked me out the store after I told him I can’t really wear my mask due to a medical condition. He told me to leave bc it’s a personal affiliated store and said to step outside. I’ve been with you guys for 15 +years and making me want to switch over to a different wireless provider. He was very unprofessional and you guys should fire him for his work etiquette definitely don’t want to do business again.

The staff is very friendly and helpful. The person that have all the answers to all my questions in always Jason Valdez. Always in a good mood to help anyone. Thank you Jason!!

Went to this t-mobile and its amazing. They have great customers service, specifically Jorge he will explain everything to you and get you the best deal he can. Been going to him for the past 2 years and i will wait for him if he is busy. Highly recommend!!

Very nice and polite workers. A young lady Samantha helped me out with my phone. She explained everything and was very helpful. Great customer service.

The representatives are pretty cool they go out of your way to help you but Im sure its best if you go as early as you possibly can in the day.

Very fast and helpful.

Jessica was awesome at helping me!

Issues resolved happy with service.

My favorite t mobile store the staff is super nice and attentive of their costumers. I had the pleasure of speaking with Samantha when I went in for an upgrade and she was extremely helpful and very nice.

The sales associate was very helpful and answered questions we had

Staff incredibly courteous. Very knowledgeable and practicing safe shopping two thumbs up

Super awesome T-Mobile team. Best phone buying experience.

Ridiculously terrible customer service. Called twice to see if they had a phone in stock and the guy put me on hold twice for 15 minutes each time. Ive been with T-Mobile for 23 years and it honestly makes me want to switch providers. Get better.

Had an amazing experience with T-mobile they are the best an gave me and my family an awesome deal. Ask for Juan G. he can hook you up 👍👍👍👍🤘🤘🤘🤘🤘

Not happy with there warranty service

Employees are amazing at helping you with what you need! Salvador did a great job!

Friendly greater was able to help me with my problems

Salvador was amazing helped me with everything I needed!

THEY ARE AWESOME!!!! An exact 5-Star experience.

Nice location, very clean and fully stocked in cell phones and items. Parking is a bit small though, and there is a waiting lists to be serviced when you come in.However one customer service rep thanked my brother for his military service and thats appreciated. 5 stars for this premise

Ruben was great I had to buy my son a new phone and he gave us the best deal. Best of all I was able to buy it and not owe anything on it.

I greatly dislike having to come here. My most recent purchase had an associate repeatedly pestering me about bonuses that he assured me were 100% free of charge. Sure enough, they werent. In the transaction I asked why there was a second line on my account. Oh thats nothing, dont worry about it. Yeah, great. So I have to drive way out here to get it fixed a month later. Except even then the guy that attended me the second time did absolutely nothing, wasting an hour making me wait. This is the last time I ever buy from there. Dont buy their accessories either. They tried selling me some headphones for $200 that were at walmart for $120. Dont get excited and let them hype you.

Juan with the glasses was excellent. Really appreciate his assistance. Happy customer.

Great service, thank you.

Nice

Lady at this t-mobile was awesome

Great customer service, although the store was very busy and full, they made sure I got what exactly what I wanted, and was worth waiting for to get my iPhone.

Great customer service from Andy 👍.

About half of the employees here make you feel stupid.. the more questions you ask, the stupider they look at you. Tmobile has gone down in customer service so much since their contract days, I will be switching provider and will never recommend tmobile to anyone any longer!.For those of you opening business accounts, not worth it.! Theres nothing special about it. You get the same or worse treatment/deals than regular customers.

Poor and annoying. I told the worker if they needed to run my credit for a prepaid plan then i don’t want it. I do not want my credit ran for anything. The piece of trash told me they needed to check to see if i has an account with them before which i hadn’t. Ran a hard inquiry in my credit anyway. I disputed and T-Mobile claims it’s apart of using their service. Never again. Then continually tried to offer other items when i repeatly told her all i wanted was prepaid service. Then a guy walks up trying to offer us phones. Like gtf our my face, I’m not even working with you. Will never do business with this company or circus clowns again.

Very Pleasant..Best Employees..Ever!!!. Nice..attentive and very informative!!!. 😊

I love this store all employees are super friendly and extremely patient! I recently ordered a Iphone 7 plus they indicated I wouldnt receive it till November near December which was ok but I received in just 4 days!! I am extremely blessed to have found this store with great customer service thank you everyone!

They have great customer service was greeted immediately no wait and Arthur our Tech was very helpful highly recommended

Poor knowledge about phones. Left with many unanswered questions.

Great customer service. I had a nice Galaxy S6 that bricked on me and went to a different store, first. They didnt really give me any real comprehensive information, and basically just tried to up-sell me a new line with a bunch of twists and turns, in the end. Their service wasnt awful, but the rep didnt really seem to know very much and definitely wasnt the great sales associate I had experienced before. I left clueless, confused, and phoneless. THIS location at least explained that I would need a technician to fix my phone, and how I could replace it with my insurance, along with other very helpful information about it. Easy knowledge. Im a very indecisive person, and these guys stuck by me until closing time as I bought a new phone. They helped me decide by showing me all of my options and basically just helped me in anyway I asked. I went back today to get a case for my new phone and, (again, me being really indecisive), they let me try them all on at my leisure. And rather than pushing me to buy the prettiest, sleekest, most expensive case that I originally wanted- the rep essentially encouraged me to buy something more protective, which was actually less expensive. He informed me of all of their perks and downfalls. The cashier happily assisted me in putting on the screen protector I also bought, and put up with my random banter. Did I mention I left my ID there the first time? It came up missing, and this store was the last place I used it. They didnt find it the first time I called, but I tried again the next day, just in case. It was not in their usual lost and found, but they searched other places for me, got additional assistance to help find it, and even called me back to let me know. So. Yeah. This is a pretty damn good store. Even if I could tell that I was probably being annoying with my questions and indecisiveness upon buying my new phone- they never showed it. Plus they have all the goods. Five stars for Southmore location.

Nice Clean Store, Very Supportive Staff Definetly Recommended

I understand that you make commissions from sales, I get it. I know how sales work. When all I want is to get a new cell phone, I expect the whole extra sale pitches, I even let you explain them to me so you can get it all in. But if I already know what I want, why sit there and almost act so hostile. I only went to get a phone replaced and close a line. Why didnt you tell me upfront that the phone I mentioned I wanted wasnt even in stock. Why sit there and look me in the eye giving me your sales pitch and not just gimme a phone. Come on dudes, how can you tell me that you didnt have it AFTER I repeatedly declined the extra services in which you kept trying to sell me. I knew what I wanted and frankly I am very disappointed with the customer service. Come on guys, now I dont even want to go to your store anymore and I think it may be time to switch carriers.

Best one around

Make sure to call the company before paying anything. They told me i was in a certain plan and to sign up for automatic payments and that my next bill would be a certain amount but when i got my bill it was 20 dollars more than what i was told even tho they told me that i was going to get a discount for signing up with autopay !! This is ridiculous!! Lies after lies !!

I hate the customer service here I always have to dispute. The employees talk to you like your dumb.

Never fails, every time I go to this place every single one of them (well except for the females and that redhead guy) have nasty attitudes. Two of them would roll their eyes as I talked to them about my phone. Another one talked to me as if I was dumb. Its always a bummer I have to go to the place for my cell phone needs. Horrible place.

They need to work on their customer service. Poor customer service.

Because its my phone store.i can get what I need when I need it.

. Does t Mobile not understand that their patrons come in after work, after running errands all day. . Tired. .. they stop at t Mobile are expected to wait their turn for an associate and no place where to sit and rest a moment. Cmon t Mobile ceo, ur patrons purchase very expensive gadgets from ur company and u cant afford to give us a place to relax even if its for a moment? !?

Best place love it

Best customer service received from Jennifer.

My assistants name was Samantha, she assisted me in changing over to a military plan. My lines were all upgraded and also saved $20 a month which is outstanding, every little thing counts!

Dont go there it horrible customer service and they dont fix your problem

Nice reps, even stayed open later to help me set up an extra line. Thanks yall

I didnt appreciate the fact that I was skipped in line while I was there. The minute of waiting to just make a payment was about 18 min close to 20 min. While 4 emyess where there. I suggest they have a kiosk machine for customer that just want ro make a payment, its a faster in and out process. I was attended by employee Andrea, she did good in providing good service but I think the manager or if she was the supervisor in charge of who is next in line should be paying more attention of who recently is coming in and who is leaving...thats her job duty if she is doing that. It will upset customers if they been skipped. 2 stars because of her...no bueno. Oh yeah you got to use your finger to sign off when using your credit card or debit...not professional lol

The workers are very nice and helpful!

Horrible Customer service.Waited one hour for help. just wanted to make a payment, decided to walk away instead.

Some employees are very great but today I was help by a young lady who came up to me didn’t even bother to introduce her self and was also chewing gun like a cow while “trying” to help . Then disappear and came back with an ugly attitude.

The employees in the store, I talked to handle everything very professionally.

People doesnt know how to talk to costumer in this Location

EXCELLENT CUSTOMER SERVICE 👌👍👏😀🙌😎👌👍👏😀🙌😎👌👍👏😀🙌😎👌👍👏😀🙌😎👌👍👏😀🙌😎👌👍👏😀🙌😎👌👍👏😀🙌😎👌👍👏😀🙌😎👌👍👏😀🙌😎👌👍

The people there helped us a lot and I like the way they act with us every phone we get it last for a long time T-Mobile rules

Very friendly and helpful

Friendly, helpful staff

Isaac was great!!!

Always get treated with a smile

Poor service

NoVeryGood

Good

Not good

Friendly

Very pleasant treatment and very satisfied with the service

Everythings fine

Excellent very good service

Pal bad dog

Excellent treatment they showed us some cell phones and we bought it and everything very quickly the girl is called Carina

Very friendly the staff I am happy thank you very much T mobile

Me attending Samantha gave me an excellent cervice thanks

I liked the attention and service from the people who work here.

Terrible customer service .. It turns out that when I was going to pay for my phone, it is necessary to enter with a mask, it is stupid, when it really is not necessary in a non-essential place where perhaps 5 or 6 people enter per hour. And only for that reason they did not let me in to pay my phone, last month that I am with this company

Hello Congratulations

Nor were they kindly dry

Yesika n Jesus very kind😃

No stars for this companyTerrible serviceI bought some cell at 18 months the seller told me that after that time the cell ivan to be mine ... That time has passed and now they come out with their silly apologies that I need to pay more apart from taxes and the cost of cell phones ...This last payment this month was stolen from my bank card and I am not planning to return my money, thief ball ... Tmobil is a large company for being a thief not for good service ....People do not get into this company to sell them, they are going to promise them many things and, in the last case, they are going to leave that they owe more than what is offered to them at the moment, apart from the beginning we had many problems with the network ...Pesima companyToo bad I cant say what they deserve

Very good attention, the boys are excellent in the treatment and in the help

Very well they take care of you as it should be

Good attention

Excellent

Excellent

Excellent