We appreciate how Winston was eager to help us find the right mattress. He honestly explained to us the differences between mattresses by different brands.
Winston helped us find the perfect mattress with great discount. Highly recommended.
Courteous efficient movers. Great mattress but overpriced. Cheap pillows substituted for ones tried in showroom. Dishonest salesperson. Though I try to support local merchants and the community, Id recommend: any online mattress purchase that allows trial period instead.
I had a really good experience here. Sebastian really helped me out and everyone working that day and the day i picked up my mattress. i had been having a lot of trouble with my back and went in and they listened to what i had to say and he recommend a good mattress and gave me a good deal. i would highly recommend them :)
This was customer service at its finest. I am more than satisfied with the help of Michael and his associates. Michael was simply awesome with narrowing down the mattress I needed for my physical needs. Everything Michael explained with the differences of mattresses made my decision so simple and not to mention excited to finally get a good night of sleep. Michael is so informative that you wont second guess yourself when you decide on a mattress. Thank you Michael and Mattress City 5!
I would really not recommend this mattress store. We bought a tempur pedic medium firm mattress. From them they said they honored all the tempur pedic website and policies. When I found this mattress too soft after a couple weeks instead of the 175$ dollar fee tempur pedic has on the website I was told the restocking fee would be 20% of my purchase then the additional cost would be applied. I was quoted over $700 dollars to exchange our mattress. I feel like the customer service was pretty bad and actually on the verge of being shady. I would not recommend this company. They are not trying to make the customer satisfied just in it for the money. Also in my second visit both sales room member didn’t not have masks on but then rushed to put them on which did not help me feel safe or comfortable. Also on this visit didn’t not suggest any protective barrier to test mattresses. Go to a more reputable mattress store.
Mike was super helpful the first time we came in. He suggested we try a new frame instead of selling us a bed we didn’t need. He naturally earned out business when, just a few months later, we decided we needed a new mattress as well. Mike has great knowledge of how the mattresses support different body types and directed us towards multiple options that would work. He never pushed any based on price and made concessions based on being repeat customers. On top of it all, Mike juggled 3 different customers at the same time while maintaining his calm while delivering great service to all of us. We were able to pick up 2 mattresses and will be back soon to replace 3 more. Thanks Mike!!
I had been shopping around for twin mattresses for my kids, when I decided to stop by Mattress City. Michael was very helpful and knowledgeable with all the questions we had. He let is know all the great deals they had and we ended up buying 2 mattresses that day. Great service and great price!
My husband and I walked in with absolutely no idea about mattresses and just wanted basic information about what to look for in a mattress. Michael was not only informative and knowledgeable but helpful with our budget! We definitely felt taken care of.
Excellent customer service from our sales associate Sebastian. Answered every question we had.
Great place walked in and Michael helped me find a bed in my price range. Great customer service.
Michael provides an incredible service to ya, very knowledgeable and kind. Would 200 percent come back and recommend to someone else 💯
Mattress City is the absolute best!! I bought my mattress, box spring, and bed frame here last week for a good price and good quality! The customer service is wonderful. I was helped by Michael and Anthony and they were very very helpful! Im so glad I went to Mattress City and will never go anywhere else!
Michael was very helpful in guiding me through the sale that they had (Feb 2020) and he got me a comfortable mattress for a really good deal!
They delivered when they said they would deliver, were quick with the set up, cleaned up after themselves and provided great customer service! They made everything easy! Thanks!
When I purchased the mattress from the Casper, I thought going into a shop is a old trend. After using trendy mattress over a month, I realized that my back problem was getting worse so that I went to Mattress city to try the mattresses out. Michael gave me really detailed explanation one by one and helped a lot to choose the right mattress for me.For most of the people, the trendy mattress will work. My daughter is using another Casper mattress and she is fine with it, but people who has back problem or having issues with sleeping, I strongly recommend to go to this store, look for Michael, and test the mattresses out.I am the person who never writes a review but after in-store experience, I felt that it was really helpful and made right choice.Once again, thank you Mattress city!
Got the best mattress here Ive ever had. Take the time to try a lot of them out and get manager recommendations.
Quality matresses with great service.
Very unprofessional staff (Michael and Anthony I believe was his name) . Prices are too high, salesmen felt like he should be working at Pepes auto mall on Valley Blvd selling salvage title vehicles at full book value... Wouldnt recommend to anyone.. Oh and it had to have been 85° in the store. With prices that high you think theyd at least run the AC.