Sales side. Took hours to get a reply. Had to go in to get someone to answer me. Then John couldnt even be bothered to call, he sends me an email. Price was way out of line. Same exact truck in the valley was a lot less. Same exact truck was $5,000 less even in CA! Replied back to John about this. Still no reply, still no call back. Called the sales manager about it, he couldnt bother to answer or call back. Why email me with your cell if you are too bothered to call back. $60,000 truck and cant even get a call.Ill take my $ where its wanted and earned. Tried to spend it locally. But sometimes a companies biggest competitor is its own employees.

Chapmans has an incredible crew from sales to service they make sure you feel comfortable no matter what department. They offer rides in a nice air conditioner vehicle or you can wait in their customer waiting area and catch up on the news while you wait and eat some popcorn. Also they are a Dog friendly facility which makes a HUGE DIFFERENCE dogs should be treated this way because we wouldnt be here without mans best friend. If you havent been to Chapmans and you are looking for a New Vehicle just go stop by to see what they offer and you will find the transportation you want.

One of my customers took her vehicle into chapman for an oil leak after having her oil changed at my shop and they charged her 250 for an oil change when they should of sent her back to me for the warranty repair when all it was is a rubber o-ring missing. dont take your vehicle here they work on commission for the service reps and they will charge you as much as possible to make their money. plus apparently their integrity is at the least questionable at best. If you ask me that is not a very good way to conduct business if you want to grow your customer base.

The service department was fantastic. We were up in the area visiting and had an issue with our Jeep. The service guys took so good care of us and got us in a loaner that had just came available (better to be lucky than good I say) we will be back once our part is installedThanks to all the great guys in Service

Recently brought my vehicle in for an oil change and a tire rotation on my 2015 Chevy 3500.The service guy told me he had to charge a certain price for the tire rotation because the mechanic would have to reset my tire sensors.The service guy knew I was leaving on a holiday trip, pulling a heavy RV. The main reason I brought my vehicle in was to assure it was ready for this trip.I leave Payson late at night, drive to Phoenix, and realize this dealership rotated my tires but did not adjust any of my tire presures.They left my front tires at 70psi and my rear at 40 something psi, when my rear are supposed to be at 80 and my front at 50.I had to go a truck stop and pay to use the stations compressor to adjust my tire pressures.Now the tire sensors are off on my vehicle, giving me an error message. I am going to have to take it somewhere else and pay to get my sensors reset again.My oil change was supposed to include checking my tire pressures. Paying for a tire rotation was supposed to include adjusting tire pressures, too.Obviously this dealer does take the time to do the job right. They had no problem taking my money though.My 3500 has wheel covers. Chapmans service department couldnt even put those back on correctly. 2 of my wheels are not clipped in properly because the mechanic installed the clips over the wheel weights.

John German is great to work with. Bought a used Ford and referred him to our brother too who is very happy with John German and his truck.

Have had two experiences with Chapman in the past week first I took my car to have some maintenance done and the second time I took it back in because of a faulty ignition coil pack. Both experiences were great and they got my ignition coil replaced. I àm pleased with the customer service I got. Five thumbs up to all the service advisor there. Great job Ill be back for more maintenance items in the future

Chapman Auto really did us right. We traded a 2018 Ram 3500 dually for this 2020 2500 and Chapman gave us an awesome deal. Everyone was great, very professional, but our salesman, Ricky Dabney was the best! He got us a lower payment. If youre looking for a vehicle, definitely ask for Ricky.We drove 90 miles to the dealership and it was worth it.

Kevin Bailey hooked me up with a sweet ride and a sweet deal. Dan Byus in service is the best! He kept a great line of contact with me keeping me up to date on my vehicle and helped get me in and out for my road trip! Thank you guys again for all the wonderful help and fantastic service!!!

Wonderful service. Nice, helpful people.

Always great service people. Paul goes out of his way to insure a positive outcome

Car had check engine light on. They ran quick diagnostic and our anti freeze was down, car didnt show running hot. They filled us up and no charge. We are from out of town so really appreciate that kind service.

Best in payson and phx. If you have a credit problem, who doesnt, see these guys.

Ok I know the salesman. Do I trust him ? He is in sales. Better than the last one that ripped me off.

Weve purchased a new vehicle here, and have been taking 2 vehicles to them for recall work, which was ok. But a year ago we took our van in, because the transmission pump failed (right after the warranty expired!). They urged us to get the transmission replaced instead of trying to repair the pump. We decided to go ahead, and paid $5000, so that I wouldnt have to worry about it failing when my wife and kids are driving to the valley in the summer with poor cell service.They returned it to us, with a re-manufactured transmission installed. The first time my wife tried to drive it to the valley (to a doctor appointment), the transmission temperature panic light came on going up a hill, and the fluid had been boiled out of it.We towed it back to them. They guessed that it was a bad sensor, so they replaced it and gave it back. The next time we tried to make the drive, the same thing happened.They kept it for 10 weeks overall, replacing the transmission again, the radiator, the condenser, the oil lines, nothing fixed it.They wanted us to trade it in, and offered to give us full value despite the transmission issue, but we have zero confidence in Chrysler vehicles at this point. After telling them we wont do the trade, they gave it back to us with an added transmission cooler, which seemed to have stopped the problems. They didnt know why exactly, other than its just a really hot summer (So why arent all the other vans having the issue??)Recently its been acting up again. Theres been fluid gathering on top of the transmission, but I cant tell where the leak is. Its been kicking into limp mode, where it acts like it only has second gear, after going up a hill. We took it back in, they checked the fluid level and condition, and told us that it looks fine.I decided to check the level myself. I warmed up the transmission, put it through the gears, and used the engine dipstick to check the level against the factory chart for the temperature.The level was correct, but I had only inserted the dipstick 11.5 inches into the neck before it hit a stop.The service manual states-A solid landing and the dipstick has bottomed out properly at the stop (16.7/424 mm from the top of the tube)**I wiggled the stick a bit, and it got past the first stop, and drop down to 16.7, as the manual states. At that point, I could see that there was a LOT of excess fluid in the transmission.I suctioned out 2 quarts. It drove fine the next cold morning, and stayed much cooler driving to the valley, and didnt go into limp mode!There was still a couple extra quarts, but I decided to take it back in to this dealership so they could check on the reason that the dipstick is stopping too high in the neck. After all, every symptom so far is consistent with having too much fluid.I imagined that this issue is finally understood, they could fix the cause, and we could put all this behind us so I can trust our van to safely get my family to appointments. But they insisted that I dont know what Im talking about, and re-added the 2 quarts that I removed, insisting that everything is fine. When I got home I pulled out a FULL GALLON, to put it at the right level, when MEASURED FROM THE CORRECT DEPTH AT THE STOP, 16.7 INTO THE NECK. I drove it to Rye and back, and its smoother and cooler than its ever been (I installed a temperature monitor on the dash, since I cant trust anything). Now I just have to worry about what damage it could have caused to have an extra gallon in there for a year!We live right up the street, and it would have been a no-brainer to keep us as life-long customers. I own 3 Chryslers now, but never will purchase another EVER. I will go to a different dealership for service, despite that it will be terribly inconvenient. I should have been cussing and raising hell from day one of this mess, but Ive been exceedingly patient and polite until now. $5000 dollars for a transmission that I cant rely on, and they dont seem to have any interest in the safety of my family, or making this situation right.

Worst experience ever. Had 2016 jeep towed to them for warranty repairs. ASE Mechanics proceeded to fix it and then did unrelated unapproved work and charged me extra for it. They also killed my battery and jump started it so I could drive my jeep away. Brand new battery just replaced a few months ago. They wouldnt replace it either and told me I was on my own. Avoid dealership at all cost!

I took my jeep in for service in Tonto basin because I got a code P0455 on the check engine light. And it was 80° and the six year old compressor was blowing warm air. The mechanic added Freon to 40 pounds psi and the AC was working fine after that but the mechanic recommended replacing the clutch assembly because it was making a loud noise sounding like a valve tapping. He didn’t have the parts and I already had an appointment with Chatman auto to replace the detection pump for the P0455 code. I told the service manager on arrival that I wanted the clutch assembly replaced and I already had the parts on the front seat along with the detection pump.The mechanic at Chatman auto Center decided on his own to do neither and charge me $308 for Supposedly adding two cans of Freon. They kept the jeep for three hours and did nothing I wanted done but wash the Jeep and charge me $308.

Today I was pleasantly surprised, and appreciate this shops honesty. When my Jeep was repaired today due to a wire grounding out and preventing the engine running my charge was zero. It seems that on a previous service done at this shop the harness was not held away from the manifold causing it to rub and eventually short out.It is rare these days that businesses do the right thing. I will return if more service is needed. Thank you to the service manager for your honesty.

Exceptional customer service and caring staff. They work very hard to ensure that you leave totally satisfied and happy with your experience. Wonderful home town dealership with years of experience and satisfied customers!

Typical used car sales. Fake... not helpful and act like theyre above you

Fantastic sales team, straight shooters, no game-playing. I drove from 600 miles away to do business with them and would do it all over again. Great service, honest car dealership.

I was driving from Phoenix when I ran over a nail in Payson. Im not familiar with the area but Chapman Chevrolet was right there. The service guys took care of me right away. In less than an hour I was back on the road to Michigan. They patched the tire and only cost $20.00.Thank you very much Paul for the superb service.

Poor customer service after taking my car for a diagnostic test. I appreciate the report sent to my phone but there is no talking to the mechanics of the necessary repairs that need to be done. I also requested for my transmission fuel to be checked just to receive my car in the lot and be told AFTERWARDS that its a $75 to do when they were closing... Very disappointed by the service.Also Id like to give thanks to the Shuttle Service man that was able to get someone so I could talk to after my car was dropped off in the lot.

Came in couple of weeks ago and was looking for a new vehicle. I came in with my husband and the staff was friendly the woman were to friendly with my husband. I had to walk away from them for the way they were acting. I did not feel respected and they didn’t notice I was there, just a little to touchy. I did go to Midway Chevrolet and found the right vehicle for me. Wish I could shop at home instead of driving to the valley!

Great staff

I recently broke down while in Payson. I drive a Ram pickup and was towing an RV. I called the Chapman Dodge store in Payson and talked to Service Advisor Paul Williams. It was Saturday after lunch and I thought there was no way I would get hold of anyone, but Paul talked to me and said I should get my vehicle to the dealership and they would work it in. There was a bad cable going to the transmission and they had to order the part. They allowed us to stay in our rv on their lot until the car was ready. Not only Paul, but several others checked on us during the time there and every last employee we talked to was a testimony to how customer service should be. Thank you one and all and thank you for making the situation a pleasant one even though a breakdown is always inconvenient. Keep up the good work.Warren R [email protected]

Dan is great in Service. And John O. Is a wonderful sales person.

Im from out of town and my warning light came on . I saw Chapman and drove right in to service center Dennis came out to assist he listened, questioned and immediately took care of my problem, sent me on my way. Great customer care. Thank you Dennis

John German is an excellent salesman. Highly recommend John and our my Finance experience with Kenny was awesome!

Paul in the service dept has always got me in on a timely matter, hes always going above & beyond for me with both my vehicles, I call Chapman my second home it seems Im always in there wether its for regular maintenance or actual repairs...all techs have been great and do a wonderful job, I highly recommend Chapman for your vehicle needs, I can not speak for the sales dept I personally have not bought a vehicle there...Thanks Chapman for everything

Chantelle was amazing. Keep up the great work. You made the purchase process fast and easy.

The people here are so helpful and friendly. Never disappointed with sales staff, especially Tod & Chantelle. Service dept never is as speedy as they originally promise, but do hood, reliable work

Was offered a cash offer on my car, when it came time to finalize the price the offer was dropped 33%. The reason for the price drop was due to their primary appraiser not being on site.

The purchase of our vehicle was quick, efficient and hassle free. George O. and George G. Were extremely professional and very helpful. Ken B. in finance made our experience even that much more enjoyable. We have used Champan in Payson for service on our other vehicles for years and have always been pleased with the service dept. as well. We have and will continue to recommended Champman to our family and friends.

Absolutely the best car buying experience I have ever had. Chantelle and John made it look easy. Thank you so much for making this dream a reality for me.

I came for a scheduled oil change and was told I needed a recall part replaced. They finished faster than estimated and my car was delivered freshly washed. The service manager and cashier were both polite and professional. The waiting area was comfortable

Our radiator went out on our van on our way up the hill to Payson. We were towed here. They were able to handle our emergency just before closing. It was very expensive as we had to have it fixed right then. They had to get a radiator from somewhere else. They got it done quickly. However, my husband is a GM auto technician and he had to make sure they completed the installation correctly. They were doing a final step incorrectly for our certain vehicle! Overall they were very helpful and got us back on the road in about an hour!

We took our Jeep in for its first maintenance. The mechanic was professional and knowledgeable. My wife and I were both very impressed with the ease of the process.

Chapman Payson Auto Center was great to work with! They found exactly what we wanted and the price was right. They made the whole experience easy and even delivered our vehicle to us at home!! They went out of their way for us. Appreciate all you did for us!

John G. is an amazing sales person. Wonderful experiences buying two cars from him this year. Great selection and caring staff. Ken in finance could not have been nicer and made our financing simple and stress free. I highly recommend buying from Payson Chapman.

Overall exceptional. Could use more diverse vehicle selection .

Brian Pierson was our sales person. Was very knowledgeable, professional, answered all questions and best of all made our car buying experience a pleasant one. We were not pressured to buy additional options and felt we were treated like we were people and not just another sale. Would recommend Brian and Chapman Dealership in Payson to everyone looking to buy

Chapman payson is the place to buy a car or truck Ricky and Todd are awesome they know what there doing and are all about customer service they made my experience there unforgettable and i will return for future business just cause how professional these two gentlemen are

First class service. And very clean 😉

In quick summary; terrible mechanic, poor service, ineffectual Service Manager. 2014 Ram 2500 diesel, under warranty. Serpentine belt idler bracket broke in the middle of nowhere, towed to Chapman motors in Payson AZ. Had to order (understandable), 5 days later it was done, they had test drove it and everything was fixed. After 90 mile drive to Chapman, they said it was almost done, 15-20 minutes at the most. After 6 more times of almost ready, they told me what was going on. It was still in extended crank mode, the mechanic had missed an engine speed/position sensor that the broken belt had snapped off. How was that missed if it was given a test drive? Three hours after arrival, the truck was done (again). After driving home, it smelled of antifreeze. They had missed a hose leak that I had pointed out to the service advisor on initial intake. At the time, he had assured me it would be pressure checked after all the repairs. So, they didnt test drive after initial repair; they didnt pressure check after either repair, they lied to me that it was done and ready for pickup. After discovering the coolant leak, it took 5 days, several calls, to get them to agree that a local dealer could look at it. They would not cover it and wouldnt say if the leak would be covered by warranty or not. I ordered after market and repaired it myself rather than deal with the indecisive, ineffectual, Service Manager. They sent a link to do a survey, after giving them a 4 out of 10, I was kicked off the survey with the message I did not meet their criteria for a survey. Now they get one star.

We had a great experience at Chapman. No pressure, very knowledgeable, people, made buying a vehicle an enjoyable experience instead of the usual night mare. Thanks to all the people at Chapman Auto Center.

Dont listen to you waste your time cant find your problems on your car didnt even repair tire even though that was have the reason for my visit

Chapman tried to make a lemon we had bought road worthy but were unable to do so except at great cost so instead they were able to help us trade the vehicle in a get us a nice family car that we finally dont have to worry about hopefully. We appreciate the care and concern shown by staff members and for making our first car purchase as easy as possible and working with us every step of the way.

Very nice and knowledgeable staff. Got a great vehicle.. they even stayed open for 2 hours after closing to finish the deal since we drove from cottonwood. I would highly recommend this business. We worked with Dean and John super people.

The mechanic was inexperienced and a 45 minute job took 4 hours and I was charged for his incompetence. The mechanics said I havent work on many cars like this one as if that was suppose to make me happy? NOT happy!

Chapman Auto Center is very dedicated to their customers and service oriented. They proved that by working tirelessly to find us the Colorado we wanted. We drove off the lot with the pickup we set out to buy. Steve, John, thank you for your hard work and dedication to our request. We really appreciate the effort you put out for us.

I enjoyed the small town friendly service atmosphere. The only issue we experienced was that the windshield was cracked in multiple places and according to Safelite glass, who they contracted to replace it, they did not contact them and hand in the order until days later and after we pushed. That was somewhat frustrating. On a good note, the windshield is being replaced today, one week later. Except for the windshield, the used vehicle was in very good used condition and fairly valued.John, the sales person, went out of his way to give us a good experience. The rest of the staff also went out of its way to be kind and helpful. I would recommend Chapman to any friend. And see John as he does care and gave a 100% effort in making it a good experience at a small town dealership.And last, it is a good feeling to support a local business rather than hand it over to the valley.

Very friendly staff, great service. Both the service advisor and service manager worked with me to help me get my car diagnosed and got me a loaner till it was fixed. Thank you very muchDamon Koerschner

Will never go here again for a recall or my services again. Go there for a recall on passenger airbag on my charger. Get told it will take longer then a hour so I stated I need it rescheduled someone had to of course say it only calls for a hour so the one says the person doing it pretty much wont have it done within a hour. So I ended up having to walk to get my son from school. Poor service

Amazing fast service! Even went out of their way to help me get the stuff I needed and the work done in one day. Fixed recalls I didnt even know about. Stressed about getting it all done. Wish now I went sooner. Will return. Money well spent!

Best car buying experience ever. The new Blazers are just fantastic.

Very professional staff. Fast, friendly and helpful. You see the same faces every time I go in. Very nice.

This place only got better when they hired Kyle to work in the service center.

Dealership good service.

Kevin Bailey is great, treats all customers with respect, no bull I have bought #2 SUVS, and looking forward to my third. 👍😊

This is the most helpful, fair, courteous group of people we have ever dealt with. They went out of their way to make us (& our dog, Molly) comfortable. I would certainly recommend this dealership to anyone.

I had a great salesman. John O. He wasnt pushy, but calm and listened to my needs and got me the right vehicle. Im grateful as I was in the right place at the right time.

Because I sure liked all the cars on the lot. I was greeted by a very kind and efficient Salesman that would really like to see that I find a nice dependable car that meets my needs.

Love my car love the staff love the city

Got a fantastic Jeep 🚙 😍 Thank you Chantelle Tani! 😎

Very good people got my vehicle in and out with no complaints.

Parts department wasnt really interested in helping me find what I needed.

Absolutely terrible service. Vehicles had to be brought back multiple times. Service department has nothing but excuses and no results.Good luck trying to get a hold of the service department when you call... had to take time out of my days multiple times to come down and ask what was happening with my vehicles because I could not get a call back or updates from the service department. They did not even call to let me know the vehicle was “repaired”.It is obvious when you voice your complaints they could not care less. They got your money and they do not care if it takes 1 or 100 visits to get the repair done. After hearing the excuses over and over and over I finally ate the $1,000 repair cost and took my Jeep to the Cottonwood jeep dealer where it was repaired correctly with oem parts.

I would not recommend taking a vehicular here for any maintenance. Had some issues with work they performed on my car previously but was handled fairly well then. Recently though had an awful experience. I took my truck in for a simple oil change, while this was preformed my truck seat got a 5 inch tear. Initially had a manager tell me that it must have already been there and they didn’t do it. After I had the employee who had taken my truck back tell them it wasn’t torn when he checked it in they changed their tune and agreed to have it looked at by the head manager to see where we would go from there. That gentleman was not available that day so was told I would receive a phone call in the next couple of days. It’s been over a month and have called them 5 times and still nothing has been done. I’m not even mad about the seat I already stitched it up but the service was utterly insulting.

Extremely unhelpful, I wanted to finance a vehicle and being that Im young and have no credit it makes it damn near impossible for me and my girlfriend to get a car. We have full time steady jobs, our own place, and its winter. I need a vehicle

Great service from the entire team that I worked with! Good people to work with and knowledgeable staff.

I bought a brand new jeep from these guys. I absolutely loved the whole process. I didnt trust them walking in because of my past experience with other dealers. Well they went above and beyond. I didnt think I would get approved and they would call me back in a few days saying they needed more money down or something but they assured me it was my jeep. They didnt play no games. Gave me a pretty fair deal on my trade. Chris Pope was my sales person he really took his time to explain everything to me about the whole process and helped me set up a few things with the jeep I bought. My tags arrived in the mail in exactly 2 weeks after I purchased my jeep so they are very fast with paper work. Will definitely go back and I hope this review helps you decide to go to payson Chapman also

John German was awesome to work with. He made this the easiest and best car buying experience weve ever had!

Great interactions with staff, good car buying experience.

Hands down. They go out of there way to get the job done even if its on there personal time and to make sure its done right the first time

Ok, never been a fan of dealerships but Ill tell you.Chapman Auto Center is truly a professional dealership in auto sales and service with very reasonable prices, especially in the service department.Overall, Chapman is filled with pleasant surprises!You cant experience Chapman Auto Center untill you drive in but d0 beware...youll drive out with something else.==============Trump 2020°°NO BULLSHIT°°==============Youve been Qd @Qmap.pubStart at the beginning (bottom)And work your way up

Very quick and hassle free process. Was shown exactly what I wanted to see and I didnt feel like I was being pressured into buying.

If you are going to buy a new or used vehicle you need to Chapman Auto there in Payson, Az as for a sales person need to see Katie Burns she will do everything in her power to help you

Nice place to have your vehicle work on nice peoples.

We were driving through Payson on our way to phoenix when our 2015 Suburban’s breaks locked up and stopped working. Very scary and could have been very bad! It was a Saturday, not many mechanics were open. We found Chapman and Dan was great! He worked hard to get our truck diagnosed, repaired and back on the road again within hours. Without Chapman we would have been stranded in Payson for days.

Love this place. They always provide great customer service in sales and service department. Prompt, courteous, and they go above and beyond to fix any vehicle problems.

I been taking my dodge truck to service at this dealer for awhile now and always left happy but this last experience wasnt that good. I tow my truck there because my power steering pump was out and I ask them to see what else my truck needs so I can get it done since it was there already. I work 50-60 hours a week its hard to drop it off and get a ride living in Heber/Overgaard. That guy Michael at the service department was all over the place his numbers on the labor and parts kept changing making it extremely confusing and he try to tell me that mopar recommends changing gear box and cooler with the power steering pump because theremight be shavings and that was going to cost me almost $3k which can be true but he never let me know that i can take another route and just change the power steering pump and flush the system for 1/3 of the cost. He also told me my truck had a recall they were going to take care of it. They never did the recall, my brake fluid was low never got topped off. Had a transmisison fluid leak at the pan that can clearly be seen they never said anything about it. I will not be going back there again plus dealer at Showlow charges $110/hr labor rate compared to there $135/hr.

Good sales men they can almost talk you in to any car wether you want it our not.

Best service for a recall repair! Eric was fantastic! Very professional and friendly! Great dealership too! Thank you!

Nice place. Good service.

Theyll do anything to sell you a car kind of a rip-off I think you do better going to the Phoenix for vehicle maintenance apartment is pretty good

Was stranded. Thought that I would have quality repairs with this GM dealer. Big mistake!!! over charged all around on parts. Up to 150% over my actual retail for replacement genuine GM parts. drove 25 miles after their repair and had same problem again that they supposedly fixed for $740.00. They would not correct issues unless I were topaz for additional work to the tune of over an additional estimate of $900 plus. I would never take anything to them ever again! Heed this fair warning.

This place is crooked, they lie & cheet people. I will never buy another vehicle from this merchant. Ive talked to others & they feel the same way. Go to the valley & save thousands($$$).

Very nice with customers and quality car care

Meh not too great of a car dealership

They charge you for things without approval or notification. You show up to pick up your car and theres unknown fees.

Huge rip off dealership. they sold me a car w/ 70 miles on it..... new car right? no, the car has steering and alignment issues. took it it 3-4 times for this issue, pushed me out the door. the 4th time i was adamant they fix it and sure enough, it had a broken rack and pinon . refuse to help me with any compensation for the 23,000 car i bought. now im stuck with a car with a kelly blue book of 13,000. Trying to work for arbitration. i just looked over the paper work on the repair and noticed an error on my complaint. its always veered to the right, now its all over the road. they put my complaint as left. oh boy...... car veers right, left and wanders down the highway. i have tested it 50 times on SMOOTH roads. Do not trust these guys. Suzanne Stevens

Great selection of vehicles

Did warranty recall work on my jeep within the time they told me. People were very friendly.

Bought a brand new 2016 chevy cruze LT and thought it would be everything like they promise in the commercials and so called won awards and everything. OK so bought the car for my pregnate fiance and future first born son and after buying the car and kinda being rushed because it was end of day and they were closing soon so fiance was completely surprised and in love with it and then next morning was showing it to her co workers and noticed scratches on front bumper so we bring it back in and request they fix it because its a brand new car it shouldnt be scratched at all and so he says ok but our body shop is down in the valley so they would have to take it down there so I ask them if they are gonna trailer other because I dont want to get my brand new car back with a few hundred miles on it. So the manager agrees yeah he will do that. We get our car back and were shocked to see they had drove it and put a crap load of miles on our car that was sold to us as a brand new car and then we get it back used.... not a good start. Then a week later my fiance comes home from work to tell me the car felt like it wanted to die and was sputtering. So I test drove it and it didnt happen. Thought she was lieing. Few days later same story. So I take the car and drive it all week long and sure enough it did it to me also so I believed her at that point and was Pissed so we took it back to Chapman and they leave my pregnat fiance standing out front with no shuttle or rental so I had to leave work to get her and take her to her work and then less than a hour they call and say our car is ready (questionable right) fiance picks it up and they say nothing is wrong. Week later driving to the store it sputters and dies and then re starts. Weird. And then few days later I start hearing a rattling coming from the roof. Pulled over and checked to see what it was... our 3rd brake like had came loose and was rattling. So we make a appointment and bring it in agian they say o there is a recall on the 3rd brake light we will order it and call u when it gets in. We say well what about the sputter thing. They say its fine nothing wrong. Then they called when 3rd brake light came in we say ok when we bring it in Friday we want that same issue looked at because its not right and shouldnt be happening on a brand new car. So my fiance brings it in. They shuttle her home this time. Call 6 hours later and say brake light is fixed come get it.....? Hello you shuttled my fiance home she doesnt have a ride. And she asked ok and what was the problem with the sputter and they say oh nothing. My fiance says no thats not ok we need that fixed or something because its not right. So he says umm ok lemme talk to someone and well call you back so here we are still waiting and we have been in touch with corporate Chevy/GM customer care and they say keep giving Chapman a chance and see if they can resolve it. Well Im just about tired of this. I am aware of the Arizona lemon laws and this sounds like its right up its alley. I WANT TO WARN OTHERS BEWARE OF THIS DEALERSHIP. ITS WORTH IT TO DRIVE TO THE VALLEY TO TEMPE CHAPMAN WHERE THEY PRIDE THEMSELVES ON CUSTOMER SATISFACTION.

Time to service exactly as stated.

The service at this place is appalling to say the least take your vehicle anywhere but here. these guys would screw-up putting a shoe on a jackass and take two days to do it.

Really good people who want to work for you !!!

Thanks to everyone there for a pleasant experience!!

Good price on a oil change