06 Oct 2021 I was in desperate need of help at this store. A person named Courtney assisted me. There is absolutely nothing that this person could have been able to do better with the assistance that he gave to me. Courtney was so fantastic!! He was very informative, helpful, friendly, courteous, and did not try to make me feel sad because I was not as informed as most customers. There is no way anyone could have been more helpful. Thank you Best Buy for such an awesome employee!!!

Eh. Thats how I would describe the attitude of a big portion of the staff when you walk in. Its like you are buggin them if you ask a question. Some of the other ones follow you around like creepy store detectives. Generally I do not enjoy shopping here. The store is typically very clean and easy to find what you are looking for

I had to buy a new TV. I did my research. I was in the TV department for a while. I went back to the front to ask for help. Nathaniel S. offered to do his best but was honest that he did not work in that area. Due to the labor shortage, the team was floating to where help was needed. We had a great conversation about what was important to me in a TV. He shared his thoughts. I made a decision. It was taking a while to get the set out to me. He came out to explain the problem. He made sure I understood that they were getting the set down but needed to do it safely. Just a good experience all around. Things don’t always go perfectly. Honesty and attention go a long way.

A great place to find the perfect TV for your home. A great staff to answer all the questions

Most of the time its been good.several times excellent,,Its just depends what time of day it is.bought a smart tv and had to I take it out to my car myself one time.Nobody offered to help and they did see me.

What a joke of a place. The staff that I came i to contact with were jerks. I picked up the wrong item, instead of the one on sale and was chastised because I didnt want it and wanted my money back instead of leaving with it. Usually best buy is awesome, but this store isnt the case. It was a disaster and the items and sale tags didnt match in several places. I could understand if it was one or two items, but it was multiple. So I gave my money to Amazon because it was the price I was going to get at best buy anyway. Amazon wins again...

Picked up 2 large tvs for customer. Quick and easy

The folks here always have a smile on their face and are willing to help out as best as they can! Ive yet to come across another Best Buy with such great customer service like the Peachtree City store!

Every time we go to this store it makes me remember why I hate coming to it. I have never been there and ask for help and someone actually help me. We went in two weeks ago to buy a new printer for the office and we needed help in the printer section, which is in the back of the store. One employee started back that way and he saw me trying to get his attention and he immediately changed directions as if trying to avoid us. I walked a little faster and caught up to him on his new route and he scoffed when I asked him for help or to just get someone that could please help us. He said he would send someone back. (This is exactly what happens every single time we try to buy anything in this location) We waited and waited and waited, other people walked in and if youre looking for something in the very front of the store, they will help you buy if you pass the middle of the store, youre just out of luck! No one ever came. Two other employees passed by the area and I politely asked them for assistance, one responded with, this isnt my section and Im going to break and the other actually laughed and said, sure, Ill send someone back here to help you, we close in 20 minutes so yall need to start making your way out of the store. I was so mad about the atrocious customer service at this store, it never changes, they set the standard on the absolute worst customer service possible. We waited 10 more minutes and just left and bought the printer at wal mart for $400. I wont ever do business with this Best Buy unless there is major change that happens at this location. The area its in, I really expect more from such a big name brand. If youre not going to treat your customers with the upmost respect and be helpful in every way possible, then you should just close yours doors. Ive never experienced such bad customer service as I do every time I try to buy anything from this Best Buy in Peachtree City, Ga 30269.

Great customer service and love to shop around because of all the new things they get. this is one of my favorite places to look around and shop. i aslo saw that you can get free geek squad installations on purchases of radio and speakers for, i believe around $150 or $250 or probably something else, i cant exactly remember, but i will be buying my head unit and speakers and getting the free install...aslo on any purchase best buys warranty is amazing!!!

Best Buy is a good experience the Lady that help me is very smart and I will go back again.

Purchased a nice tv. The customer service was awesome. Got to work with the same young man Bryant

We went to pick up a new washer and dryer that had been ordered online. Everyone was very pleasant and professional. Our items were loaded in a timely manner, and we were on our way. Would recommend this store.

Great staff across the board. I was able to get right in, had all my questions answered and was out within 30 minutes. Prices were as good or better than what I had found on line, very happy!

Jerrell R. in the electronics (TV) section is the Best!! He is so knowledgeable, helpful, and provides the best customer service. A OLED Bravia WIZ. See him for all your needs.

Great staff. Showed is everything.... We were in and out in no time.

Love Best Buy, but this location seemed to be short on inventory. Came in to look around and possibly pick up a movie on 4K UHD but their inventory was very disappointing.

I made an appointment to have my screen repaired/replaced. An older man at the Geek Squad counter greeted me after I stood there for a few minutes; then the younger man come over & continue to ask if I have an appointment. After inquiring to why I was there he then says I can’t get my screen repaired if the back of my phone is cracked told him it wasn’t; he take a look and says ok it isn’t broken. He then look at my screen & says it’s only cracked a little which won’t interfere with me using it or water damage I then said I don’t care if I’m paying for a services (warranty) I want my phone fix, he then said you have to pay ($29) to get it fix, I don’t care I want my phone fixed, the next discouragement was we might have to keep it until tomorrow or the next day, I don’t care this iPhone 11Pro Max is for my grandson and then his last discouragement was oooo we don’t have any screens in we used the last one. This place is beyond hilarious. He then told me about a place across the street I could go to for services. A waste of my time & energy! Just take your phone to the Apple store for services and repairs to your phone. Horrible customer services!! UPDATE: if you need a phone repair UBREAKIFIX is awesome!! Same issue was repaired in 45 minutes no problems no issues!!!

I purchased a LG - 22.5 Cu. Ft. 4-Door French Door Counter-Depth Refrigerator with Door-in-Door and Craft Ice - Model:LRMDC2306S. Delivery company showed up with two guys but said they needed four in order to bring the refrigerator up stairs and asked if I told Best Buy that the delivery would require going up a flight of stairs. Unfortunately, Best Buy never asked this when I ordered the fridge online. The delivery guys put the refrigerator in my garage and said that their company would call me right back to schedule a time to bring it up the stairs and into my house. After waiting a couple hours and receiving no call, I called the Geek Squad at Best Buy and was told that they would be back out at 4pm to install the fridge. At 6pm I called the Geek Squad again to find out why no one had showed and was told by the new customer service rep that the order had been marked complete and that it would take 24hrs for them to bring the order out of the complete status and then they would contact me again to reschedule installation. Beyond frustrated with the service and lack of process in place by Best Buy to properly serve their customers.

The employees were friendly and helpful. The layout of the store made finding what I was after easy to locate. The store made sure to increase the area for customers to socially distance themselves.

Not as friendly in the cell phone department. I was passed off to another man because I wanted unlocked. That man wasnt friendly and vague with answers. I left and drove to Newnan where even though they didnt have what I wanted and the Peachtree City store did, I was treated as if my money and feelings mattered. I will say the front door receptionist was very kind.

Geek squad installed my car alarm and remote starter. I had to keep pushing my appointment ahead because Maaco had my car for two months. Fortunately, that was not an issue for the squad. I wasnt clear how to use my remote because I dont think I got proper directions. I did get told that the 1 button 1 way remote is a nuisance to work with. I also didnt get paper instructions on how to use it. I will call back and find out if some came in the package. If not i will ask again. Im usually good with listening and following directions.

Friendly and fast curbside service, the gentleman that brought out my package even told me to have a nice day, small but nice touch.

We always find what we need .

Pleasant employees at NEWNAN BUT so much more helpful at Peachtree City location. Considering the affect of COVID PAST YEAR AND HALF...seems to affect # of employees at both stores. No faultvof the store. 👍

Its not that I disliked it. Its a great store. I just wasnt actually there. Google just thinks I was

You can forget about service or help with product knowledge, just do your own research and use Best Buy as a local warehouse. Also never forget to price match!

Best Buy is a great place to shop if you are looking for electronics,they have the most up to date,and always someone to assist you either in person, online or chat.

I was able to get in and out quickly with good advice on the product I bought.

Eric is the best customer service person there. They do go out of the way to make customers happy.

Dont bring your business here, especially for service. My wife took in her computer to get worked on. Diagnostic services should have been $99. The Geek Squad tricked her into the up-sell, convincing her that the service would cost much more than their $200 yearly service plan. In the end, they couldnt fix her computer or recover her data. So we paid $200 for nothing more than confirmation that we needed a new computer.. When we asked for a refund for the difference, we were denied. We dont recommend them, and we dont plan on going back.

I like touching the hardware before you buy it. But I want all the reps to know their stuff and not just act like they do.

They were very helpful. Staff was nice. Store was clean and organized. One store didnt have two items that I needed but they called the other and I was able to get both items there.

The guys there were professional. Did a nice clean job on my vehicle and was on time too. Highly recommend

I was greeted & directed to the items of interest. I was able to find the items I was looking for. It would be nice if someone would come around to ask if you have questions about products.

Because Im not Caucasian I had to wait like an hour just to purchase a Ring doorbell camera set. I will not patronize this store ever again. Not to mention they hand well dressed panhandlers outside the front doors begging for money for a fake charity that I could not verify. Good bye Best Buy never again.

Did a install and complained about everything the whole time. I was wondering; why was I told that you all could do the work if that’s the case. It is ok to say we don’t do that type of work .

Horrible customer care. After I signed in with the QR code, I literally stood in the computer department for 15 minutes. No one bother to respond. I was the ONLY person in the area.

The rudest customer service rep at the returns counter at this store reminded me why its always better to shop online.

Chris was amazing and he took the time to assist me through the process of switching all of my information from my old phone to my new one. The BEST EXPERIENCE Ive ever had at a besybuy

I like how they are prioritizing admittance into the store. They have the entrance roped of and ask what brings you into the store today. If its a simple question that doesnt require you to go in, they answer it and youre on your way. Some people may not like it, but good on ya Best Buy for being proactively safe during the pandemic.

Very helpful and they have multiple kinds of things

Very pleasant atmosphere. Able to find everything quickly and continue with my day. Returns are a breeze. Golf carts well thats another story...

Very covid cautious but it was very helpful....this place has changed for the better. I got in and out with no issues and had everything I needed. Wish all shopping was this easy.

They sell damaged products even knwing it is broken

First, what a deal on a car stereo for my old vehicle.. Secondly what a deal with free instillation. Thirdly, Ashley, the technician was awesome. Fourth, the stereo in the car sounds amazing and its hands free! Finally the entire process took less than an hour. WOW.. GREAT JOB!

This is a generous rating mainly because of the assistance I received from Ms. Nikki. She went out of her way to check for items we were looking for. This best buy doesnt have a big selection. I was also confronted by a rude customer. IF I do go back itll be because Ms. Nikki was the only sales associate that followed through and throughly serviced us with patience and made us feel like valued customers.

Ashlee knows car stereos! Such a professional attitude yet patient with customers !

Representatives were amazingly knowledgeable and helpful. We got an amazing deal on an electric range that was once used as a floor model.

Nice people work there we had help us.

Went in going to spend about $600 on a new stereo for my truck. Nobody helped me. was there for about 20 minutes looking. decided to walk out

Went in found exactly what I needed looked around at all the other cool gadgets and made my purchase. Great experience.

Customer service was good, had some trouble getting someone to assist us at first

Never try to call this place. They will leave you on hold for hours. I finally gave up after 2 hours on hold trying to ask a simple question.

Great customer service! Also, Great job in handling COVID-19 prevention protocols for customers to ensure proper safety!

Super helpful! Nika especially is really kind and helped me find a new external keyboard.

Good staff and installers, I have total tech support and probably have had about $2k worth of services installed so far all for free with their new plan. Happy so far

Found exactly what I was looking for with the help of the associate. New stuff in there that I must return soon to check out....without my wife. 😉

No issues anytime I go in. My issue is getting there. Im not a big fan of traffic and Peachtree City has a massive amount.

Great store friendly staff! Especially cory Rees in the car audio install area! Very helpful

Staff be weird ngl

Great place to buy a washer dryer from LG. Great advice and delivered early despite there being a shortage of the product we wanted. Jax was very instrumental in our purchase.

Wish they had more choices of 40 inch tvs.Was helped buy 3 different people..

Great customer service

They didnt have what I was looking for as advertised

Very helpful staff.

Went in to buy a laptop. No sales associate offered us help. After 15 minutes of standing, we asked for help from the sales associate that appeared to be staffing that area. Bought elsewhere.

Their service was great. I was met and greeted at the door upon arrival. The gentlemen asked me what I was looking for. I told him. He proceeded to tell me to wait in line. He brought the item that I wanted to purchase while I was waiting in line. Very impressive.

Brandon helped us secure the best deal on the market for a specific fridge we wanted, for delivery on the specific day we requested. He beat all the competition. We recommend him for any appliance purchase. He knows his stuff!

Corporate needs to shut this location down!!Maybe they are going out of business already which is why I can’t get proper customer service. Brandon the manager there is the worst and not helpful at all. He encourages his employees to lie for sales. Even goes as far as recommending inaccurate suggestions. Do not buy software here!!!

I got in the customer service line to return something and the best buy associate ends up charging me for the items I was returning. When I explained I was returning the items, she said she didnt know because I was on my phone... I had my phone out to show her the receipt. I interacted with three workers of best buy today, two of them seemed to have had people skills and were easily frassled

Decent store, they do a good job

Two interactions with Best Buy this week. Online purchase of TV delivered the next day. Unfortunately the TV was bad out of the box. The Newnan store offered to replace it if I brought it in but they would have to order me another one because they didnt have one in stock. The Peachtree City store ultimately took the return and replaced it. Nice employees all around.

Have vary nice stuff and some prices are not too bad some and some too hight but love the store

My husband ordered a laptop for pick up from the peachtree city location. It was a quick and seamless transaction! We walked in, went to the table to the right of the front door, told the young lady our info and she had it there and waiting. We honestly spent less than 10 minutes in the store! Wish most shopping went like that!

Employees run from you so they don’t have to answer questions. Manager Chris you should have been here! ❤️

Came in looking for a gaming pc and Bill hooked me up with the best option for the best price. Give that man a raise

Very helpful staff.

If you want to see a business go to great lengths to put the health of your well being first.

Getting great advice is normal each time I visit.

The best place to buy.....

By far the best staff out there ! Special shout out to Niki ! She always helps me with what I need and understands what she is doing . She is fast, very polite and always makes my trips easy !

This Best Buy really tries to help you I came in to buy a laptop for my husband in right away the man explained everything I needed to know and we have the touch screen laptop that flips into A tablet

Nice staff, good customer service, respectful of covid stuff.

The best buy here has always had excellent staff extremely helpful and knowledgeable about products. Products are high quality as well. Large item selection.

Niki our sales rep/cashierwas awesome and they always have everything I need

Everyone was professional and ready to help me. I bought a blu-ray last week, I just wish they had more blu-ray inventory other than that it was good to go back into the Best Buy!

Best Buy is always my first stop for electronics. It was very clean and the staff were very friendly. Tha k you for making my visit pleasant.

Felix did an amazing job assisting me with my purchase.

Great customer service

The customer service was awesome!!!

Great service.

Trayvon has horrible customer service. I asked for help multiple times and he was rude and never willing to help. The nice man at the cell phone department (forgot his name) eventually helped me with my questions.

WORST SERVICE EVER!! NEVER AGAIN!!Family members went here looking for a specific item. The person at the front entrance behind the velvet role states to them, What do you want?When they told the associate what they were looking for, the person said Oh. And they were permitted in. When they asked the person again, where the item was, they gave the appearance that they didnt care. The associate explained that they were Taking a different approach with customers. Hearing this, I was as shocked as my family members. They have given the complete appearance that they DO NOT want customers in their store, or want to deal with them.My family members were directed to another associate within that was able to help them further and find what they had came in for.This experience has detoured me from ever setting foot into this location, and has me looking elsewhere for any future business with Best Buy.ATTENTION BEST BUY CORPORATE: You will be going the way of Circuit City in no time with customer service like this. Best TryUPDATE 1/25/2021:So, family member went back to this Best Try, as they believe that sometime, a store is having a bad day. I can respect that. Upon speaking with a representative, they asked someone to assist in a certain area. The associate informed her that they didnt know anything about that area of the store and walled away. The family member spent fifteen minutes (yes, it was timed) looking for another store associate. Finally finding someone, the Asso. looked up the item on thuer computer and advised that it was in Newnan. He furthered advised that they could download and app, order it, and then go pick it up there.The family member informed the Asso. that they werent going to download the app, and would just have to drive to Newnan and pick it up in person. Family member informed the Asso. that they were afraid they would not be returning to the Peachtree City location again, and would conduct their business with Newnan. The Asso. snidely remarked, Have a blessed day.Family member arrived at the Newnan store, and was greeted with friendly door greeter. They were asked politely by the front roped in area, How could they help them. They family member was directed to the proper area, where a Hospital Team Member assisted and guided them to exactly what they needed. They were then walked to the front desk to the register and given a pleasant farewell.NIGHT AND DAY would be the response to their experience.PEACHTREE CITY BEST TRY, TAKE AN EXAMPLE FROM NEWNAN!

I was welcomed nicely in the store and usually everyone is great. BUT, I bought a laptop today from somebody that couldnt care any less about helping us. In fact, he bordered on rude. Best Buy is just now allowing shoppers in. You would think they wouldnt be quite so jaded against the customer just yet.

Bryan in the car installation area was wonderful . He installed my car radio quickly.

Curbside service was top notch! No wait at all!

The best staff, friendly, experienced, supper helpful and the largest selection of high end electronic devices.

Food was good. The ribs were surprisingly really good. Kids enjoyed it. Service was good.

This Best Buy was the worst experience I have had in a department store. The man who claimed to be the manager at returns was not only rude, he refused to return an unopened item that had a warranty. After trying to show the receipt he refused to talk with us. I do not suggest anyone go to this horribly run store.