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Butler Auto Recycling
6401 N Palafox St, Pensacola, FL 32503, United States
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Butler Auto Recycling
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di
Review №1

Great salvage yard with excellent staff and the best of service!! Prices are always the best and they will help you out with anything you need. Dont shop anywhere else! These guys are the greatest!

Sc
Review №2

Dustin was very helpful make sure that I had what I needed and was satisfied I will be giving him a lot of my business

Jo
Review №3

Exceptional experience... Hailey got me all the info I needed and video of the motor running. The most amazing part is that I had the motor at my shop the day after I ordered it from Florida to Houston. I have ordered engines from all over the country and have never even heard of that. Im sure that cant happen every time but just that they had the motor palletized tagged and turned over to the freight company the same day that I ordered it means that they have a well organized machine over there. The fact that the motor runs great after install is the icing on the cake. Overall great experience. Thanks!!!

Pa
Review №4

Sean was able to order a window we needed and got it there by the following day. Pick up was super easy and even answered questions we had about selling another vehicle we had. Thanks again for the great service!

E.
Review №5

My sales rep Scott from the Pensacola location was more than amazing!!!! He was genuine, and personable. Helpful, and knowledgeable! And not bad on the eyes😉He made the second trip out there TOTALLY worth the mix up!

LE
Review №6

Not good!! I purchased an item on ebay from them. It was the wrong part.They did not issue a full refund. Charged me $58.00 for return delivery. It wasnt my fault that they shipped the wrong part!! Shame on you, Butler!!!

Di
Review №7

Some of their prices are reasonable, others prices are way too much for a salvage yard.

Ea
Review №8

Butler Auto Recycling.Hey everyone I have personally been dealing with the Butler family for over 35 years, back when they resided on Johnson avenue. Im very happy to suggest to you on using them for all of your used parts. I ordered a aluminum rim for a spear tire. It was supposed to be ready for me to pickup Monday January 04, 2021 but they called me for pickup December 31, 2020. Quick service, thanks guys!

Bo
Review №9

Ive had great luck finding parts I needed to replace on my car & truck. Friendly & helpful service people too.

Tr
Review №10

This is a hard review for me because everytime I call I get someone that is nice and polite and gets me the exact part I called about the first time I paid in advance and they tole me to pick it up at a certain time and when I got there it wasnt ready... its 44 minute drive for me and I told them that so I had to hang out in pensacola till they got it pulled... the second time I didnt pay for it In advance and they told me I could pick it up in milton the next afternoon when I called the next afternoon they still hadnt pulled the part so I had to drive all the way to pensacola to pick up the part right at 430 the time they said they were closing... I like the place and they always have what I need but they need to do better on the times they tell customers to pick the parts up

Le
Review №11

This is my second time buying from these guys with in 2 weeks. And both time was a great experience. Great pricing and super fast shipping. Dustin was very helpful in answering all of my questions. Thanks again.

ad
Review №12

Great service from cody👍👍

Jo
Review №13

I had to cancel my order. Butler took care of in the next morning with a full refund. I will consider them again.

De
Review №14

One of the worst customer service they put up a different price in ebay and when we call them they give a higher price when i try to question them he just hung up the phone scammers big time scammers

Re
Review №15

Dustin was awesome to deal with! Appreciated that he gave me his cell in the interest of my keeping up-to-date on the shipping of my car seats. In fact, everyone at Butler was terrific. Although I had to return the seats I had ordered, Butler took them back w/o a hitch and refunded what I paid. I wont hesitate to do business with this great group of people again, down the road. Thanks to all! -Leith

Gr
Review №16

Heathers been an outstanding help to me in the finding of parts for my Toyota tacoma. Its almost as if she was looking for parts for her own vehicle. Great job Heather !

St
Review №17

I needed a wheel for my Toyota Tundra and could not find it anywhere but Butler has exactly what I needed at a fair price and shipping cost. I received it and was able to restore my 2005 Tundra to its original look. Great experience with this company and would recommend it highly.

Sa
Review №18

Great customer service

wi
Review №19

Great place for part and great working place.

Al
Review №20

I recently purchased a Jack and a Spare Tire Mount for my Hummer H2 and I will gladly shop here again.The items arrived on time and everything was complete to include the mounting hardware. Thank You to Everyone there!!!

Ki
Review №21

Great shop and service. My husband found a great engine for a very low price and they even gave him a check for his old non-working engine.

Do
Review №22

I work with them for a long time and have had only positive experience. Its been more than 10 years of business and we never had any problem.Haley ext 112 is a professional, thank you for your customer service skills.

Je
Review №23

I recently order a part for my vehicle and appreciate the fact that they took the time to call and make sure what I order was the correct part. They are courteous, helpful and helped me find a replacement since what I needed was not available. Thank you!

J
Review №24

Mars paint & body! We are regulars, we repair a lot of cars. Need great parts & prices & deals..... Butlers!

De
Review №25

The most organized place I have ever been.

Je
Review №26

Great customer service! Shawn helped me and he was fantastic. He was professional and helpful, located the parts I needed, and even sent pictures to me. I will definitely be a return customer. I highly recommend Butler Auto Recycling.

Da
Review №27

Ordered my parts got them promptly even with covid happening. And it was exactly how it was in pictures will be buying more threw this company.

Ch
Review №28

I had ordered a side view mirror for my Lexus Is250 at a great price. Shipped immediately and got it within a few days and im up in Mass. Unfortunately the electronics dont work, but they credited me back without any issues! Great customer service will definitely order from them again!! Thanks guys!

Br
Review №29

I am restoring a 2006 Corvette. I have dealt with Allison at Butler and she is fantastic. She has located parts for me and promptly sent them to me. The parts are exactly as represented. If you need a car part, I strongly recommend Allison and the good folks at Butler Auto Recycling.

ru
Review №30

I have worked with Butlers team for several years always been top notch service. I have had personally spoke with Jim Butler and we carry a very similar outlook on business. Take care of your customers and do what is right.I worked with Danny this most recent time and he was easy to work with. keep up the great work Danny and team !!!Thank you,Rusty

Ca
Review №31

Awesome and affordable! They had a rear hatch window for my vehicle when no one else did

Ma
Review №32

I found a part for my Honda Ridgeline through these guys and they were a lot below what everyone at the salvage yards within 200 miles from me wanted. Great experience and super fast shipping! Cant ask for anything better. Thank you folks

Br
Review №33

Bought an engine from them off eBay, I ended up breaking one of the plugs while removing my engine. So I messaged them and they found the plug I needed and sent it out the same day. Very friendly awesome people.

Sa
Review №34

WE ORDERED A ENGINE FOR 2011 INFINITI QX56 AND PAID $4118.00THEY SEND A ENGINE AFTER A WEEK WITH A SLUGE IN THE ENGINE, SO DERTY INSIDE THE ENGINE AND ONE PART(FEUL PUMP INJECTUR WAS MISSING, OUR MECHANIC CALLED THEM MANY TIME TO FIND OUT, AFTER A WEEK WE FIND THE SELLER AND HE SAID IF YOU WANT THAT PART YOU HAVE TO PAY ANOTHER $900.00 !!!!MECHANICH TOLD HIM THIS PART IS ATTATCHED TO THE ENGINE AND WHY YOU TOOK IT OFF? BUT HE SAID THIS IS WHAT IT IS !!!CAN YOU BELEIVE THAT YOU BUY THE ENGINE WITH SOME PART IS MISSING ON IT??WHAT KIND OF BUSINESS IS THAT?BECAUSE OF THE DISTANCE WHICH WE ARE IN GEORGIA AND THEY ARE IN FLORIDA THEY TAKE ADVANTAGE OF US AND SENDING ENGINE WITH MISSING IMPORTANT PART AND TRYING TO SELL IT SEPARATLY...

Je
Review №35

Purchased items listed on eBay and as well as the items were packaged, UPS decided to use the box as a football! Mike with Butler Auto Recycling was not only responsive to my aggravation with UPS but went above and beyond! Professional, understanding and excellent customer service. And the item was as described and complete and on my escalade same day! Thank you Mike and I will buy from you again!

Mi
Review №36

I own a repair shop in rural New Mexico. Had to find a transmission for an 09 Hummer H-3. I did a nationwide search to find the best deal for my customer. After comparing & checking & calling different places I decided on Butler. They werent the cheapest. But they had the lower mileage part. 1st time I ever dealt with them. Very professional. They made the shipping and core charge very easy. Then came the part and install. Everything went smooth and came out perfect for my customer. I waited a month to post this. I have had no complaints. I would recommend Butler. And would use them again when needed.

Na
Review №37

Purchased a 6.0 Escalade motor that arrived with a broken intake manifold due to negligence from the shipping company. Butler was fast to resolve the issue with no questions asked. Motor was in excellent condition and I would recommend Butler to anyone. Jake was very helpful through the whole process. Returned phone calls quickly. I couldnt be happier with my purchase.

Da
Review №38

They have awesome staff and great warranties on there parts

Cl
Review №39

Very friendly staff and courteous. Good prices.

Ma
Review №40

Great service 👍

An
Review №41

Is service at Angelos counter was very good.

Ha
Review №42

Customers across the country that are interested in purchasing parts cant get a simple question answered before purchasing. A response that is more than three words long and actually answers the question would be more professional. Put a little more care into responding to customers and you will sell more products...

Ru
Review №43

I bought a car rim for my 1999 subaru forester and when it got delivered it looked like a brand new rim. Im so satisfied. What a great deal. I definitely recommend Butler auto. 5 stars

Te
Review №44

Dustin was amazing! First engine we received had issues we were unaware of until after we removed the intake. Sent pictures and spoke with Dustin and he had another motor at my door within a week. Second motor actually had more miles than the first so I wound up getting a rebate! I would highly recommend using Butler as they live up to their reviews. Thank you Dustin, we truly appreciate everything!

Ch
Review №45

Professional staff with great communication. I would highly recommend to shop with them.

Da
Review №46

Very good customer service. Always have parts I need in stock. Give out excellent warranties. I will return.

Vi
Review №47

I have been dealing with Butlers for a few years. I have recently had the pleasure of dealing with Danny and he is an awesome service man. They guys in the parts house are great too. When I was given a part that was a little different but compatible, the guys in the parts house came out and looked at it to make sure everything would fit and work fine. Nice outfit ....they will find whatever they dont have and if they dont stock it, they will get it. LAST CHANCE PARTS.....no need to go anywhere else.

Ri
Review №48

I have always had excellent service with Butlers. Especially through the salesman Jason. I always ask for him because he is always on point and will do everything in his power to find what I am looking for! It is amazing to have that kind of service now days! Thanks so much for keeping employees like him around for customer needs!

Re
Review №49

I purchased two electric seats for a corvette (listed on ebay) and they fitted fine. I am happy with my purchase and will recommend them for oem used parts.

JR
Review №50

Spoke with Jake today from Butlers. He came highly recommended as the go to person from several friends . I know why now! I was very pleased as everything was taken care of with one phone call. Jake was was a professional & very thorough with a little humor squeezed in too . A pleasure to do business with him and this company.

Bi
Review №51

Found what I was looking for

Is
Review №52

I have been to this place a few times, and let me tell you they are great at helping you find what you are looking for. I was especially impressed by Summer! That lady runs a tight ship. If you are looking for a specific auto part, I would try here.

Ya
Review №53

Excellent company! Spoke with Debbie every week, she is Awesome! She always offer an excellent service. I’m very grateful with her, always gives me a lot of help!

Bl
Review №54

Great prices and great service. Shout out to Scott for all the help he gave us. We probably called him like 14 times and he went above and beyond to assist us. I will definitely buy from this business in the future.

Sy
Review №55

They were great! Their Milton location had what we needed. Our painter said it wasnt what we needed. They took it back and refunded our money. Thank you all spoon much!

Sm
Review №56

I noticed a review about 4 months ago from Hannah Rich and such appears to match my situation spot on. I am from another state than this company, a company which lists parts on eBay. When inquiring information about a used part, my response from the company was perhaps I should look into buying a new one, as theirs was not perfect. Doesnt seem like a good way to obtain customers to me. Based off this interaction, I would not recommend this location.

le
Review №57

Employees are courteous, respectful and competent. The prices are good as well.

Bo
Review №58

I bought a right rear door panel for my 2006 Impala SS and your service and product were great. Mike was able to get the door panel shipped immediately and it arrived as expected. The panel was in great shape and I was able to install it without any problems. Thanks again for the outstanding service and product.

Ap
Review №59

Highly recommended! Great service and prices. If they don’t have what you need, normally they can find it for you!! Ask for Mike!AD

Da
Review №60

Bought a wheel from Butler and it was shipped immediately.When it arrived l almost fell over.It was buffed and perfect . I will be back.5☆s....

Su
Review №61

Learned this week that I have two warped wheels on my car. Found Butlers Auto online, called and Sean went out of his way to send me pics and give me a great deal on a set of four. Great customer service and more than happy with the transaction. Will definitely be checking with Butlers on future parts needs.

St
Review №62

I dont have enough kind words for this place. I bought an item via ebay, when it arrived it wasnt exactly as described, Mike went above and beyond to make it right and more! Wish I was closer so I could shake his hand! In the future I will always try these guys first... thank you for your refreshing honesty.

je
Review №63

Great yard. The place had all my trucks parts. Saved a bunch of money. Laura was very helpful as well. Thanks again.

Da
Review №64

Butlers Auto has great staff that will go the extra mile to help you find parts. Great selection of tires and parts onsite.

Da
Review №65

I have been dealing with Butler Auto Recycling for many years. They have always provided service in a fast and friendly manner. When they dont have something they go out of their way to try to find it. They have a very large yard and offer warranties on many of their parts. I have enjoyed doing business with them over the years and will continue to buy parts from them for many more.

J
Review №66

Big Thanks to the friendly service at the Tire store. I came in for a used tire and couldnt find what I was looking for until Josh Craft assisted me with finding exactly what I needed! I will definatly be a returning customer!

Su
Review №67

I recently needed a radiator for my sons truck, after calling local new parts stores and getting prices of around $170, I called Butlers and they had it for $70. The staff was very friendly and helpful. They even gave me suggestions of who could do the labor for me. I will definitely check with them for any parts in the future!

Ro
Review №68

Great service Mike was super helpful got exactly what I was looking for, 2 captain seats for my 02 escalade. They even loaded the seats in my truck ! Seats where clean practically new ! Mike was even offering to pay for gas if they didnt fit! Thanks Butler Auto for the help! great staff!! Clean place !

Mi
Review №69

Jason really stepped it up when we needed help the most. I cant say enough about how great of a job him and the rest of the staff do to make you feel like an important customer, which means a lot to me. I highly recommend this place.

An
Review №70

Trash company, ordered a part Wednesday, called me Monday to cancel the order on us after i called for tracking. Customer was expecting this part tomorrow. Ill never use this business again.

Be
Review №71

Bonick was extremely helpful and courteous. I was able to get all of my questions answered and more. The customer service was excellent, I will definitely be back!

Au
Review №72

Good customer service and nothing but good help and friendly people

Al
Review №73

Extremely great with prices and friendly service speacially JAKE, everything is organized making it easy to find whatever parts u looking for and/or vehicle if u got to the u pull side.They will always have my business (Alex Garage)

Mi
Review №74

I dont hate Butler auto recycling.it a great place to find part.

Ia
Review №75

Jake and Mike at the Pensacola store are my go to for any and all used parts that I need personally and for my business. Helpful, courteous, and always fantastic customer service. Couldnt ask for more! Thanks guys!!

Ja
Review №76

Butlers is a great place to get all your used parts I deal with Jake over on the Ebay side and he is great to work with

Ad
Review №77

If your looking for auto parts you definitley came to the right place . I Had a minor issue with my order and they went above and beyond to make it right. Very honest sales team with Excellent customer service. Will definitley buy from again.Thanks Mike!

Et
Review №78

Personally I am upset, confused and misled by the characters/professionals portrayed here. Such a kind-hearted person was wronged today over a clerical mistake that leaves management at blame. Someone who worked hard to prove their position and wanted to impress the owner! Brought customer service around and solid performance to the table. Look at all the positive reviews that state her name.. Well, trying bit that person and the good christian yet professional passed the blame, never counseled only praised about doing well. Maybe management should look at their deals closer or re-access the blame. Someone who mand up to their mistake, did you? Also, was only told to report to the superior who was the owner Jim, yet Summer who is HR was very verbal, rude, negative and seemed personal. Screamed all the time and quite frankly left feeling harassed coming home crying. This kind of behavior is tolerable, but a simple mistake on paper is not? We can take up the harassment later ;-)As a Professional who knows this industry, helping thousands in the community. I cannot and will not recommend this place of business because of ethical reasons and business practices. The shiny front and smiling faces all disappear when the curtain is dropped.This is not how you treat people!Should be ashamed. Gideon or not... I can pass the man in the mirror test. Can you?

Jo
Review №79

Bought an engine and a fender from Jason. When asked the condition of the bumper I was shown one small dent. After paying someone to drive there and back to pick it up I seen that there was 3 areas of damage. One big gouge and two dents the one that was shown to me was the minor one. Had I seen the damage I would of never bought it. When I called and talked to Jim butler he would do nothing to help me . Charge me $400 for something that was in worse shape than what I have now. Something that’s going in the trash. I am disputing credit card charges. But wanted to warn others. Shady business.

Fa
Review №80

Allison was great!! Good friendly service with affordable pricing

Ti
Review №81

Great people

Kr
Review №82

I drove down from Mi to get a frame. Lance found a bad spot on the frame that was to be picked up, so he pulled another with zero issues. I am very impressed with the service I received.

Ro
Review №83

COOKS PAINT & BODY SHOP IN MILTON FL WOULD LIKE TO THANK DANNY HERRIN FOR THE GREAT SERVICE HE PROVIDES EVERY DAY.

As
Review №84

I drive for Uber and they have helped my Uber trips :) . I always pick up from Cody J and he is great to work with. Always on time and has directions on what to do with the parts I deliver. Thank You.

Ch
Review №85

Best service in the business. Mike and jake do what ever it takes to make it happen. I think that’s all anyone can ask

Jo
Review №86

I have purchased several parts and engines from butlers, never had an issue. And Mike is always a pleasure to do business with.

Pa
Review №87

I always find the parts that I need at a great price and Angela that works at the front counter is always friendly.

Je
Review №88

Butlerss is always my first choice for parts, batteries, tires, wheels, etc. Mike and Jake are extremely helpful. Even when I take my car to the shop, I ask the shop to check with Butlers for the parts.

Sh
Review №89

Jason is always such a joy to work with! This is a great place to get recycled parts! :)

Pa
Review №90

I work at JDB and I order alot of parts from Butlers. I usually talk with Jason who is always very friendly and helpful. Jason goes the extra mile to find what we need and to get it to us a.s.a.p. The delivery drivers David & Gill are also very friendly and do a great job. Butlers is the only recycler that I use because l can count on them and they have awesome people working for them!

Sh
Review №91

Frontier Motors highly recommends Butlers. Mike is a pleasure to do business with. Very knowledgeable and helpful!

Ja
Review №92

5 stars because you guys are absolutely fantastic. Wonderful selection and super friendly. Thank you so much

Da
Review №93

Sold me a bad air compressor and never returned my call about it!

Mo
Review №94

I always ask for Mike, always top notch clean recycled parts and awesome service !

co
Review №95

Mike and the folks at butlers are great to work with and really do an outstanding job!

Re
Review №96

Garbage parts, garbage sales people, garbage manager. Avoid doing business with this people, they will waste your time.

As
Review №97

Jason is so friendly on the phone and helpful in finding the part we needed after a fender bender.

Ch
Review №98

Scott needs some customer service skills. Customer service means you should listen to what someone says before cutting them off.

Jo
Review №99

Willing to look and find any part I have needed. Great business.

Jo
Review №100

I was able to get a part for my 2002 Century for 1/2 the price. Laura was very friendly and helpful.

Information
72 Photos
100 Comments
4.5 Rating
  • Address:6401 N Palafox St, Pensacola, FL 32503, United States
  • Site:http://butlerautorecycling.com/
  • Phone:+1 850-478-8500
Categories
  • Salvage yard
  • Auto body parts supplier
  • Auto parts store
  • Tire shop
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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