I have read through past reviews and I see that Im not the only one that has had a problem with the manager Lisa. She is a very rude and hateful person. She clearly hates dealing with people and has no desire to actually assist customers. Please do something about her. There is clearly a pattern of bad behavior with her. Customers in this area deserve better. No one should ever be treated the way she treats customers. When an associate had to apologize to me because of her horrible behavior theres a problem. There are plenty of other places we can go to get office supplies. When the parking lot at this store is almost always empty I wouldnt be keeping a person that seems to push customers away. Lots of other options for us out there. Do better please!

Needed to print 15 letters and had pdf and Word documents ready. Customer service was great, printing two pages of labels for $2.50. Plus I bought postage and envelopes and got help with self service copy machines when my card was bad. All for under $20, and the stamps were $11. Thanks for saving me the time, frustration, and expense of buying ink cartridges and printing at home!

This review is solely for the print and copy center. Save your time and money. Print it yourself or order online from another company. I prints and copies and business materials regularly from this store. They ALWAYS mess your order up. ALWAYS. They don’t bother to put half the things you’ve paid for in the order. I Will be taking my small business and personal needs elsewhere or do it myself.

The printing associate Tiffany was so great! I had a big pattern that I needed printed and Tiffany was so nice and helpful!

I came in today to purchase a refill for a pen that bought from here.Elijah was very patient and helpful. My secretary had thrown away my old cartridge. So, we proceeded to try to find a replacement. After about 30 min. I gave up and bought a new pen. I also mentioned that I was having trouble with my desk chair at my office. Yes, now I own a new chair! Elijahs patience and communication skills allowed me to purchase items that I probably wouldnt, had I just been allowed to walk through the store.

My first experience here felt like I was pulling teeth to get any kind of questions or assistance from the men/women that works in the copy/shipping department. I was kind of taken back, where’s the southern hospitality? Won’t be returning here again!

I had uploaded a printing job through the online portal that did not print well. When I went to pick up my order is was blurry and pixelated. I wish they had called me to ask me about my file. They also didnt notice I was to get envelopes with my order and offered me the wrong size when I asked about it. They offered to call me when the correct size came back into stock. Later when I came back to resolve the horrible prints, Tiffany was very helpful and corrected the print issue to my satisfaction. She was pleasant and professional. Thank you for making it right!

Hannah in print and copy was excellent. This store has excellent customer service and all the management/employees were nice and go over beyond. This is by far the best location in Pensacola compared to Mobile Hwy that is.

The morning manager today, Lisa, is one mean lady. She snapped at me several times as I was picking up my curbside order. The guys behind the printing counter were soooo sweet, but - Lisa makes me want to never come back. My 100 year old mother had a heart attack yesterday, so dealing with Lisa was traumatic. I don’t understand why people bark and snap at others they don’t even know. Maybe she hates her job. What an awful experience.

Terrible customer service. I will not be back. I was double charged for an order and the manager wouldnt even look at the information provided to prove my claim. I will gladly take my business needs elsewhere.

Horrible copy and print center. Prices are 400% higher than staples and acted like price matching was robbery.Stay away

Ive recently started coming here to get things printed for my graphic design class because its close to campus and very reasonably priced. The printers do a great even job and have vibrant colors, the paper selection is also pretty good. The staff is helpful, knowledgeable, and very polite. Just what i need during a stressful semester while meeting deadlines.

Had a really great experience with the copy center. Sydney helped me do my baby shower invites and I really appreciate all of her help. Great employee whos good at her job.

Wow. That was not a pleasant experience. I walked in and walked up to the copy desk and the lady Tiffany didnt even speak to me. No greeting what so ever. I said hi i need to get some copys made she said ok and pointed towards the paper in my hand. The customer service in this place needs some serious improving. Next time ill just wait for the library to open.

Great customer service! Hannah at the printing section really helped me out!

I would have had a better review if I had any service at all. I called to place an order to make copies of flyers for an event, I was cut off and said, I cant do it tonight. As I understand that demand wasnt feasible, I asked if I could simply go ahead and place the order or at least leave a note for someone to place it tomorrow and go ahead and make the payment. Granted I called at 7:45 PM and they close at 8:00 PM but honestly, why stay open until 8PM if you close it down at 7:45PM? Thats not the way business works. I suppose I will take my money elsewhere.

Didnt even make it into the store, and after what I saw today, never will give this place a single cent. Upon arriving, I saw that a woman had fallen in the parking lot and went to make sure she was ok and being looked after. At this point, she was sitting on the ground with a bloody nose. They said they had called for medical assistance. After the woman had been helped back to her vehicle, an office depot employee ( a tall, heavy-set guy with longer hair and a beard that I would guess to be in his thirties) approached the woman with a clip board he had retrieved from inside and told the woman he needed her id. I told the woman that the Office Depot staff had no legal right to demand her id and that first responders would handle any exchange of information. At that point, a female employee (late 50s maybe into her sixties with notably bad teeth) became not only unreasonable, but borderline aggressive. I even pointed out that, while they didnt have the legal authority to demand id from their customers, she actually did have the authority to ask me to leave. She responded by closing the distance between us, getting uncomfortably close to me and pointing in my face while perusing me as I backed away from her. She matched me step for step and refused to say anything but back off while she pointed in my face. This was one of the most bizarre interactions Ive ever had. I initially thought they were trying to do the right thing and were somewhat ignorant about how to go about it. Now, with the benefit of hindsight, I would say I gave them too much credit. I am utterly disgusted by the way these two office depot employees conducted themselves. I include the descriptive information not to offend or insult anyone, but so that office depot is able to address these issues should they choose to. After what I saw today, I wont be holding my breath.

Greeted when we came in and showed us where everything was (had a list). Very helpful.

Probably worse service of a office supply store because there usually isnt any service at all. No one to be found and the poor cashier overwhelmed and tired. Location ensures they are busy . One young man actually went out of his way to help me recently which was a first. How does a manager operate a store that way ?

Overcharged at register, showed clerk price on display, he corrected error.Why is register not bring up correct pricing?

They ripped up the flooring 12 years ago and never looked back. Theyve not managed to stay relevant. Nobody needs 30 calculators to choose from any more.

Worst customer service from copy center.. the line of the day is hand laying is extra 25 cents.. I wanted one pic printed 4 times on one sheet of glossy paper and she wanted to charge me 25 cent extra for each pic on the same page.. she called it hand laying it.. but all she had to do was scan it one time and click on print options and print 4 per page.. but she wanted to charge extra and was being very arrogant about it.

Really organized store, clean, and well stocked. Helpful sales personal. Found exactly what I was shopping for.

Found the staff to be very helpful. Last time I was there I was greeted with a smart-aleck salesperson and when I asked for the manager I found out he was. Luckily he is no longer there and the store seems to have a new and helpful vibe.

The copy center has the absolute worst customer service I have ever seen. 6 employees standing here and one even used the computer right in front me and NOT one of them even asked me if I needed assistance. The one who finally helped had a mouth full of food and didnt say a word because she was too busy chewing. Ten minutes after she is still stuffing her face in front of customers. I just needed a simple fax and Im actually writing this still waiting for them to fax what I needed. Terrible customer service.

Poor Customer Service!!! The attitude of the managers at this location have poisoned the entire staff. The manager with the long blonde hair and the male manager are both so rude. The store looks like its about to close so I guess they just dont care. Too bad the rest of the employees are now acting just like them.

It took them three tries to print some simple business cards. I wont be back.

Give Kody a raise. He was very helpful and has a vast knowledge of chairs.

Customer service was fantastic. Printing job accomplished fast, friendly, and for a good price.

Troy was very helpful with my computer issues.

Decent shopping experience e in a warehouse like experience. Sparce yet friendly and assistive staff.

Douglas literally saved my bacon today. Tgis man deserves a raise, thisnplace has my continued business now.

I dont go real often, but they usually have whatever special item Im looking for. Good variety of office supplies.

Got a computer desk pretty cheap for 100 dollars fast friendly service.

Is there an option for zero stars? Most of the staff here are severely incompetent and downright unfriendly. They placed an order for me, but placed it for the wrong product. They cancelled the order because the part they ordered was one that was out of stock, but they never refunded my money. I have been battling with this company for over a month trying to get my money back, but they still have not refunded. Office Depot has lost my patronage for life all because of this particular store.

I enjoy the clearance..😊

Lisa store manager get a better grip on your store you understaffed had plenty of people that needed help I had to call the store it rang 20 times nobody answered... While I looked for what I wanted.

Great place for last minute office supplies.

Great service as usual 👍

This location almost always has what I need in stock. The store is clean, organized, and the customer service is pretty good.

Dont even bother to call this location. Was on hold forever and finally hung up. This store has a bad reputation!

Always has great sales and the price match

Good ace for office supplies.

Rude. Several employees walk around the store without greeting anyone. This happens every time I come to to this store

Friendly staff knowledgeable about their stock

Poor highlighter selection. Not so well lit. Meh.

Two MUPPETS on Cash Register, could NOT apply my discount OR Rewardseven though I provided my Monthly Statement & Vouchers !After 20 minutes I had enough and walked out !Will get my stuff elsewhere

I went to purchase a monitor. Needed to know if it was in stock. Looked for someone to help me and this employee never asked me if I needed help and walked by me twice. Probably was too involved with the music. Staffing issues are why online purchases are less frustrating

Staff seemed to be pretty clueless about PC memory.

Generally poorly staffed, with many items out if stock. Messy isles with half empty or nearly empty displays make shopping unpleasant.

Always very helpful.

Decent prices and good location

Find what we needed but the cashier was not friendly

Personnel friendly, polite, and helpful.

Its okay. Somewhat expensive but its the only copy shop around.

Super slow service, come up to print 10 photos, they said its gonna take 48 hours for us! Crazy!

Has the weirdest layout for Office Depot I have ever been to.

Building needs a serious remodel, staff not as friendly as other locations

Fast friendly service

Its okay for an office supply store!

Very helpful staff

Good for office stuff

Great selections!

Extremely disappointed with the printing service 😡

Very helpful

Pretty boring place.

Overpriced!

Print job complete.

Unfortunately a shell of what it used to be.

Great

Trash.

Friendly employees

Clean store

Best Office Depot in Pensacola