Joey was very helpful. Had exactly what I needed and then some.

Awesome store & staff for any of Your needs. 5 star across the board!!!

I have been coming here for years and they always have a great selection at great prices. The people who work there are well trained in their field and are very knowledgeable. Got this awesome piece and an ever better price!! Great place to go for all of your smoking needs!

Great Service! Great selection! Helpful staff. Bought a new mod and the gentlemen explained everything in detail and made sure I understood the product. Thanks guys!

BEWARE. They do not accept credit cards. which is fine. I then used my debit card and was charged a $3.00 ATM fee! !! I had no idea. I just called them and spoke with T.CALDWELL the man who also had rung me up then, when I saw this on my bank statement, and he said theres nothing I can do. Will not return...

Awesome! Top notch customer service, great prices, sweet award system/app, great looking store and a wide variety of products to keep you coming back. These guys never cease to impress me. Thank you Black Market! Keep on setting the standard! 👍👍👍

Went in with a rig problem (brand new peak pro wasnt working) and a really sympathetic guy Joe had no problem replacing it and making sure it worked properly! I honestly expected to be told to take it up with puffco but he really went above and beyond to make my purchase worth it. Really glad I chose them so much so I would rate it 10 stars if I could 👍

Amazing coustomer service. Very knowledgeable workers in both the vape and glass area. And if youre new to vaping they will walk you threw everything. Highly recommended and will definitely go back!

Amazing staff! Always able to answer my newbie and forgotten questions about their glass products!

Lots of products and sales girl was super friendly. However apparently ALL SALES ARE FINAL, NO EXCEPTIONS. Its not posted clearly in the store and theyre wayyyyy overpriced, products can be found close by way cheaper. When I called with overpricing questions, staff member was extremely rude and nasty. Go someplace else for your smoking/vaping supplies!

This place is amazing. The set up, the style, the selection, the quality and the prices. The service was excellent. The employee that assisted me was Dave and he certainly exceeded my expectations. He made me feel welcome the moment I walked in. I am very grateful that Dave was not only well educated on each product in detail, but that he was also extremely genuine about making sure that I walked out with what I needed. No more, as most would only being interested in making money and selling as much as possible. And no less, by asking me all the right questions so he could get a better idea of whatwould be best for me, as an individual. I am 100% won over, and I will indefinitely be coming back, and as a loyal customer for life. Hands down the best experience I have ever had. And I have been to many similar shops over the years. Thank you Dave! And thank you Black Market!

The store is very clean, the very nice people that work there Were very helpful to me.

The people working here were really friendly and helpful! I was looking for a very specific piece and although they didn’t have it, they found an alternative that does the job. They searched all over the store for it and were very apologetic and genuine. They have a massive collection so I’m sure I was a tad unlucky. I highly recommend and they definitely deserve a 5 star rating.

Best spot for all your vape needs!!!

I love this place. I stopped in today. They have a VAST amount of products, and all things CBD. The girls were AMAZING! I dont know when I have had a better interaction in a store. They were extremely knowledgeable of their merchandise. The setup of the shop, and their varied selection of goods was impressive. Did I say that I loved the girls?? I also got a new music artist to check out! Oh and they have shops in center city as well....and CBD edibles, and coffee, tea and hot sauce etc...A shopping BONANZA! GO!

Awesome place! Staff was very helpful & informative, and the prices were very fair for the high-quality product. Will definitely be returning!

Huge selection of kratom and super dope vibe. My new spot when visiting philly.

Absolutely wonderful staff. so friendly and knowledgeable!! jill i think her name was - was so patient and let me look at like 15 items before i finally settled on the one for me! she asked me what my budget was and totally worked with me and the options were pretty endless even with my smaller budget. they have amazing deals and products. everybody should get over here!david was a pretty cool guy too :)

Dave & Jillian were amazing! First time in a smoke shop since moving from Colorado and it was a great experience! Cant wait for them to get the CBG pens back on stock !

They got bunch of stuff. Anything you want you find here.

Customer service was excellent. This will be my new go-to store for everything vape. Went today for a non-working Breeze 1 and left with a good feeling and a working device. Prices are awesome sauce as well.

What a great experience, I found the place after being at a local restaurant for a funeral luncheon and what a treat. Was introduced to the natural high from an experienced user and am now reaping the benefits of a wonderful all natural product. Feeling good in mind body and soul.. Wonderful place. Now you have to add a Zen Den for meditation.Thanks,Susan Mize

Went for new vape pen. Young Man very knowledgeable and got just what I needed for a fair price. Told me to feel free to come back if any questions.Back in hour. I had screwed up with instructions. He politelytook care of it.Great customer service

Awesome shop. Very helpful employees when looking for a product. Wide selection of products.Unfortunately, they switched their type of gift cards about a year ago. If you happen to have the type from before the switch, you’re Pretty much screwed. They have a “tech guy” that should be able to tell them what’s left on your card to reimburse you/give you a new card ... but he apparently doesn’t answer the phone. I waited for 2 weeks to hear back from somebody about the issue, until I finally decided to call the shop myself. The employee on the phone seemed to be uninterested and unconcerned about my issue and let me know that if the tech guy ever called back, they’d let me know. Great customer service !!!! You guys really want to keenyour customers happy !

Great selection of product, friendly customer service

I went here today for the first time to look at their cbd products. The people were nice, I’m bad at names but it was a girl and guy. She helped me choose some flower, a bong, and grinder and I got a couple edibles. I didn’t think the prices were too bad but I don’t know what to compare them too. I’ll definitely be back though because they have a great selection especially if you need to get something in person.

So I have quite a few things to say here... Theyre great, fantastic, friendly, have super competitive prices and best of all an unbelievable selection of pretty much any glass piece you could imagine and a great vape selection as well! Love this place, 10 out of 5, but Google doesnt get that, so 5/5 must go!

Been coming here for a while, its always been a pleasure, and Erica is wonderful to work with

This place was so nice to visit/shop from. The pieces are beautiful and the people are so sweet! They let me take my time picking what I wanted, and even took some pieces out to compare. I am so happy with what I purchased! And because of the quality of the products and people, I am definitely coming back whenever Im in the Philly area again.

Excellent selection of CBDs, but terrible customer service and clearly dishonest employees. We left the store and looked at our receipt and realized wed been charged for something that we didnt buy. I called immediately to say a mistake was made and Id be right back. When I returned, a different associate (supervisor or senior employee maybe?) had my receipt reprinted with the mistaken item already circled. He told me right away that he would put it back on my card but it would take a few days, but I had paid cash. He then called his supervisor because apparently, they cant open the cash drawer for refunds. After he got off the phone, he told me the most he could offer was a discount on a future purchase. When I told him that this was unacceptable, he offered me a store credit. I told him again, thats not acceptable. The young lady who rung me up then told me if she had the money, shed give it to me? Why would she say that unless shed rung the item up on purpose for herself and hoped I didnt notice. We did leave with cash but not before hearing them discuss which of them would pay for it. They tried to scam me and I strongly advise that you make sure you know EXACTLY what youre paying for before you pay. I thought the total sounded high, but thought that my husband added something that I missed and he thought the same about me. Im glad I checked before I left the area. They had a great selection but I will never go back.

Never disappointed when I take my shopping needs to Holy Smokes. Always greeted by a friendly staff who will make sure every customer is satisfied with their purchase. Sometimes I see myself leaving with more than I planned on buying. This necessarily isnt a bad thing. In my opinion Holy Smokes is one of the best Shops around town.

TAYLOR!!!! MIKE!!!!! The best Duo to ever walk on this earth. From Precision Execution to Innovation Control, these guys know there stuff!They helped me with the summoning powers of their knowledge to not only help me out with a wicked experience but the soul of the Nordic gods would shine on this establishment!-Bless

They got the Motts😂😂🤐

I would recommend this shop in a heartbeat the guy help me and my friend and his mom with everything we asked for and I am definitely going back to spend a couple $100’s on a rig soon

Always friendly and knowledgeable staff! Answer any questions I have. Great vibe and selection. Hard to make decisions but they are super patient!

Gotta love the knowledgeable staff. Great customer service, and super clean. Everything you could want out of your local smoke shop. Stop in and ask for Zach, he has never steered me wrong.

Fantastic store that had everything I was looking for, other shops I went to did not have what I needed in stock. The sales guy knew the right attachment that would fit on my rig. Super knowledgeable!

Super knowledgeable staff, extremely nice and helpful! Loved the selection and customer service. Zach helped me alot and made it the best experience Ive had a smoke shop thus far.

Incredibly helpful and friendly staff! Provided tips and useful Kratom information. They also have an online store which is very beneficial for myself since I dont live close. I receive more product for a much lower price than other online retailers including discounts on current and/or future purchases as well. I will certainly be a returning customer!

Very friendly staff. Good deals. Very professional. Loved the music

This place is real dope. As soon as you walk in you are greeted kindly by the employees. The vibe of the place feels soft and welcoming. The employees feel like they are actual humans not just people who want to sell you product and kick you out. Definitely going back!

This place is awesome. Great staff, very knowledgeable and very professional. They have products at great prices. They also offer a military discount.

Really a nice store and selection but come in informed or prepare to overpay. Oh and dont bank on the associates giving you assistance without attitude.I dont hate this place, but other local shops are better IMHO

One of the best smoke shops I’ve been too around here and the people that work there are so great in trying to give you what you want at the right price!

What else can I say? Inviting environment, personable staff, variety of product, good pricing. And I dont have to go down into Center City to get what I need. These guys take care of their customers and are willing to work with them if they have a budget. Also know their product very well and can point you in the right direction of what youre looking for. Definitely wanted to recommend them. Great guys...great shop!

Beautiful, deceivingly large shop kept clean and well laid out! The guy that helped me was polite, very cool and I found a great piece. See you again soon!

Place is good to get the things you need! Nice location and very nice people, very big store

Worst customer service I have ever seen . I will never step foot back in there. Completely disgusted4/12/2016 - To respond to your comment lets back up completely. This is the third not the first time of bad service.This was the last time i was going to deal with it. I have spent a lot of money there and have bought NOT one but three mods there. Your sales team told me they will hold it till whenever the tech guy comes back and it would be a charge of 10 dollars. Your employee rolled their eyes and had a horrible attitude. Lets get your facts 100 percent correct first. I would not ever step back in there ever again, the moment I walked out and i went somewhere else where I explained what occurred at your horrible business and my vape was fixed that day with the most respect I have ever seen. Remember this is the same store who sold me clone coils and NEVER once told me they were clones. Your staff a year ago was a lot better to what it has been the past year. Thanks for your response have a lovely day :)

Guy sweet and helpful

Absolutely love this place, the staff is extremely friendly and knowledgeable. Unfortunately I cannot remember the name of the girl who helped my wife and I, she had purple hair and pointed me in the right direction with cbd flower best suited for my needs. She also helped my wife find a cbd oil that she would definitely recommend to others.

I was referred to Holy Smokes by a Friend, I wasnt really sure what I was looking for but when I arrived there I was greeted by a worker and he was very knowledgable and was able to help me with all of my needs. I found the prices very fair. When I had gotten home I called to ask a question... The person who sold me my items was done his shift, I then spoke with a very nice well spoken female who was able to help me with my questions. I all around had an AWESOME experience. Keep up the great work! I will be returning there in the future! Well worth the ride!

This is the best smoke/head shop in Philly. They have everything you could think of and the staff is awesome. Dont waste your time anywhere else!

Worst customer service from employees and especially ownership. Paid a ridiculously overpriced amount for an e-cig there, which in less than 3 weeks had cracked and leaked fluid. Went there to discuss problem. Owners were so arrogant, especially the one that thinks hes a tough guy. As Im discussing my problem with the one owner, and he continues to blame me for the breaking of his crappy product, the other owner is standing to my right, in a fighting stance, staring at me like he wants to fight. When I noticed him, I proceeded to tell him to change his stance toward me or he is going to get what he apparently wants...his teeth knocked out. He quickly cowered and his true self showed, scared little phony. Takes more than a tank top to be a tough guy.Long story short, I had spent many dollars at this place prior to this issue. Thats irrelevant to these two greedy little girls. Havent been there since, would never go there again. Try someplace different, do not give them a dime, not worth it.

Cool relaxed low key place. Very knowledgeable and friendly. Answered all of my questions without trying to sell things at the same time.

Great customer service and variety of merchandise.

Very kind and knowledgeable staff. I’ve tried many different shops in the past but Mike has made me a steady customer. Great place to do business.

Really nice vape shop and friendly service. They are always well mannered and knowledgeable about what they sell, and sad to say, most shops aren’t. Holy Smokes is a rare exception. They aren’t the middle men. They are the main guys. Stop in and you won’t be disappointed.

Mike was fantastic about explaining different types of products and made me feel confident in my purchase. Very friendly. The store was well maintained and had alot of different options. Great experience thank you!!!

Kinda creepy and not super friendly staff. They do have a lot of products, tho

Great customer service. They make me want to come back everyday.

Very quick and easy transaction. first time buy and they have me good recommendations and products to stay with. definitely going to be returning

My new go to place for all my vaping needs. The staff is great friendly and knowledgeable. Great selection and prices arent too bad either.

Very friendly and knowledgeable staff. Took her time explaing things to me! Thumbs up to customer service

Anything in this store can be purchased online for a mere fraction of the price they charge. They wouldnt make good on a return after two days of purchase with original packaging and reciept. Ive patronized this store all of last year, no more. For not replacing or refunding one of their products they lost a customer for life.

Awesome knowlegable staff. Ready to serve. Hoping the CBD does the job.

The employees are so helpful and knowledgeable about their products. Has a great range of different items. Its so much better then another shop on cottman ave that has been around for a minute.

The employees were very helpful! Nice selection of juice and great input and suggestions. I walked away with a flavor I LOVE and an eagerness to return! Holy Smokes what a great experience! 😆😎😉

I had a good experience when I visited the store. Bought a pipe I thought it was responsibly priced. They had a cool selection of different stuff. Friendly staff & good service.

Staff is always friendly and helpful with any and all questions. Quality of kratom is excellent and they are always getting new and different strains. Love coming in and checking out all the products.

Ive loved this place for years. I moved away from the area, but every time Im around, I make sure I stop in. Best service and great staff all the time. If you live in the area, or even if you dont, make sure this is YOUR smoke shop!

About 2 weeks ago i stopped by to purchase a oil vape. I asked the young lady at the counter for assistance because i was not well informed on the item I was looking to purchase. I told her my friends told me the price range of what i was looking for is $15 - $30 the lady started showing me my options. The other staff person(male) interrupted her with the cheapest youre gonna find is $60 but would be wise to buy the one for $99 cause you get what you pay for and i dont want to have to another in a week.... i went to a smoke shop near by and the sales rep immediately showed me one for $12 its been working fine so not only could i find it for 500% less but i feel like this guy tried to pull one over on me. I have lost trust in holy smokes.

Beautiful shop, staff are very friendly are courteous. Helped me choose a great product I love and were super helpful when it came to any questions I had. Wide variety of products aswell.

I came by for the first time this evening because I ran out of vape juice and its nearby.The inside is really modern looking. I liked they had an iPad feature to look for juices (awesome).The staff members were very friendly and helpful. I was able to get everything I needed plus join their membership in probably less than fifteen minutes.Thank you! Ill be back. 👌

Great very good customer service. Erica was very helpful with explaining cbd and the benefits of it. Wide variety of good inexpensive self defense section🙂

Large selection of products. First time here an was very impressed by costumer service. They made me feel welcomed after a long drive to get here after going serval places that where closed

Absolute joke!!! Nice prices wow don’t shop here they are a rip off

Good selection of premium e-liquids and mods. Staff is very knowledgable and friendly. Ryan can fix any mod. Highly recommend.

Low prices, best customer service, favorite ctronic cigarettes shop in USA! Very good online market place selection, good staff, convenient location. Will come again.....

Are any of your locations currently open since Covid-19??? If not, when are you expecting to re-open?

Terrible experience!!!!! I’ve being doing kratom for over 4 years from multiple different sources and I just recently gave their kratom a try! They have the MOST expensive kratom around and it’s not even good! also their vape selection is poor and way overpriced as well!!

I went to Holy Smokes to test out their inventory and boy was I impressed. Top of the line, quality vape equipment and experience. The employees are friendly, personable, and detail oriented. They will answer all your questions without an issue. I’m going to make this my go to vape shop!

Always helpful and extremely friendly, most of all they know what they are talking about. I recommend them all the time.

The girl at the store completely ripped me off and lied to me. I bought peach CBD gummies that were $21.99, but ended up being overcharged. She started telling me that they have to ring it up for the closest 5-dollar increment, plus they charge a $3 fee for using a debit card? She made it seem like they were giving me a deal by waiving a fee thats almost 15% and would give me the difference in cash back. First off, this is beyond annoying and confusing, second they charged me $28 and gave me less than $4 back... So, I didnt get any deal and was just made to jump through hoops. I doubt Ill ever be coming here again, unless they compensate me.

Really friendly, helpful staff who know everything about their products. I always find whatever Im looking for, even if I dont know what Im looking for when I walk in! Seriously the only smoke shop youll ever need in Philly.

They have so many things here. Great employees who know what they are doing and are helpful and friendly. :)

I love this shop. Everyone there is super friendly, helpful and informative. Some things are slightly higher priced or about the same as most other places like it but they have a perks type of program where you earn points for $$ off your bill. And i mean they build up fast and you can get $5, $10, $15 or $20 off your purchase. So when you add the rewards of that program i think their prices are fair. They are always very nice from the second you walk in, youre always greeted by whoever is working atm and they always take the time to answer any questions you have about any of their products. Also i trust them as my kratom and cbd supplier. They have their products lab tested and honestly they just seem to know their sh*t and have helped me tremendously in my experimental search for the best combination of supplements to help my chronic RA pain in a natural way. I cant say enough about how great this place is other than to say i barely ever write reviews so a place has to stand out (good or bad) for me to write one. ive been going here for over a year now, i even won a raffle that they had. They are very good to their customers and also nice to chat with when its not busy.

Bad service, asked a simple question about my other options on getting a herbal type of vape juice instead of the regular flavors, cause I heard good things about that product and he just looked at me with a blank stare and had no idea what I was talking about. I asked him why he never heard about it since he works at a vape place and this should be common knowledge and he still gave me a dumb/blank stare. Not really sure if these good reviews are authentic or not but my experience was sub par and will not be coming back here again.

I went in to get some shisha flavors. I asked the guy how much each one was and he said around $11 so I got 3, I also grabbed a small mini tong and today my credit card shows a charge of $53. I definitely think I got overcharged:/

Been here twice, each time was a great experience. New to vaping so these guys have been a great help. This time my husband and I brought new vap mods. We took them home and thought we knew how to fill them but didn’t do such a great job, lol. It’s started leaking really bad. We took them back and Jim and Zach took both units apart, cleaned them really good. Even filled them to make sure it didn’t leak anymore. Now they work perfect. Thanks guys, your the best!!!!

I have been coming here for years. I love this place, and it is my go-to for vape stuff and more. I love the staff and their kind, helpful demeanor. They really care about their customers.

Yes love the place they got all the supplies I need keep it the good work

This vape shop is as legit as they get!! Awesome selection, upbeat staff members(the kind that actually like what they do) and a solid price tag on popular items. If you’re a vaper then you should be coming to Holy Smokes.

I love love their CBD products! Great store!Would recommend to everyone!

Closed I think? Id km man!!

The staff is super friendly and very helpful. I would send any of my friends here and highly recommend them.

Our Company was called out to fix the heat at the Juniper St. Location. The bill was never paid, and after multiple attempts to collect, Frank Datillo has failed to respond. If a man cant pay his debts, I can only imagine how bad his other business practices may be.

Down right decent people! They actually listened. Cool stop

Great customer service. They have 3 locations (two downtown) and are rebranding their company as Black Market. They have a phenomenal selection of just about anything. The glassware is in the back display, while vape tools, CBD, nootropics, rolling papers, etc.They are aware of the shortage of juul pods (especially mango which will cost you an extra $5 over the other flavors). However, they also have a good variety of juul compatible cartridges with similar nicotine percentages at much cheaper prices. One brand in particular has great flavors (named MNGO) and offers 5 pods at 6% nicotine for $21 and some change. While you may be hesitant to switch over,you should talk to the people working there (they REALLY know what they are doing and are not trying to rip you off).They will also be able to help you with any questions.Another great quality about this place is they have their own supply of CBD strains in various forms (bud, tinctures, concentrate, etc). While they have name brands like Kind Pen, they also grow their own buds similar to Charlottes Web. Bud is thoroughly cured and is definitely great.Just a professional feel to this place and the feeling you have more options than whatever product smoke shops usually try to switch you over to.

Great service. Zach and Dave are friendly and knowledgeable. Good customer service.

Good shop knowledgeable staff pricey. I purchased a vape pen and CBD cartridge went back and bought another cartridge same employee who sold me vape pen. Returned with cartridge a female employee tried to sell me another vape pen I told her I didnt want to make a purchase wouldnt return cartridge. I explained that Holy Smokes sold me the vape pen and I just wanted a cartridge that would work with the vape pen they sold me. NO! Then I write a review and notify Visa now all of a sudden theyre offering me a free vape pen, sorry your customer service is too little too late?