Bob was great 👍. Set me up with a new dual band. 73

WOW! These people are not just sales people/cashiers. They are actual Amateur Radio Operators! They know their stuff and are super friendly and helpful. This was my first in person visit, but wont be my last. Thanks for the AWESOME deal on that amplifier!

Great place to pick up a new radio or the small part to complete a project.

No clue havent been in there but have heard good things

The staff members are nice and very professional. They will get you in and out real fast. I love the items.

Id put this HAM Geek Squad up against any Best Buy Geek Squad. Tell them what you have and what you want to get, they will give you your options along with details and results.

Selling used gear can be a real hassle, so most of the time I trust my fellow HAMS at HRO to make reasonable offers for my radio equipment. My recent experience was no different.They made me a reasonable offer for my linear amp and paid the agreed upon price without any trouble. I was very pleased with the offer, and it wasn’t even a trade for store credit!Since it was a sizable amount it did take HRO corporate a few days to process the payment. But the folks at HRO Phoenix kept me informed and were good to their word.I would never hesitate to trade-in or sell my used gear to these great folks!

My go to place for amateur radio supplies. I have purchased multiple radios and antennas, and other amateur supplies. The staff is a great resource of knowledge.

Easy to get to, radios available to go hands on with, packed with everything you need to get started, or upgrade your old gear, staff was very eager to help and very knowledgeable, Ron was able to take time to make sure I got exactly what I needed. Will return, I could go on line but wouldnt receive the personal knowledge or be able to physically test radios. Thanks

I like going in this place. Just bought a FTDX10 for my semi.

Bob and his staff have been great and I learn something new every visit.During the pandemic, service remained at HIGH levels but its great to be able to get back into the store.

Very helpful and courteous. Knowledgable. Merchandise arrived in 2 days. Updated revision. SOME people here are seemingly too busy to take my money. As a new tech I rely on people who have been around longer than me for advice. Guy on the phone today (3/17) wouldnt quit bragging about his expensive radios, and to call back when I was ready to buy. Screw you, my business is going elsewhere. Its also a bit annoying to be told OVER AND OVER to read the manual. Ive read it, else I wouldnt be calling.

I stopped by HRO Phoenix last week while passing through town on vacation. I dont live near a brick-and-mortar ham radio shop, so I was really looking forward to browsing and testing out a couple radios Ive been considering.The store itself is great. Theres a good selection and radios are available to spin the dials and test.The salesman who helped me left a lot to be desired, however. My wife joined me in the store, and he was inappropriately fixated on her the entire time. Hed (very) briefly answer questions I had and then quickly go back to over-explaining concepts to my wife that she (quite frankly) isnt interested in. He introduced himself to her, but never to me. I asked for recommendations between a couple products, and rather than offer advice, he explained the history of the products to her. She eventually got a bit uncomfortable and decided to head back to the car to wait. As soon as she left, the salesman immediately went to the back of the store and no longer had any interest in assisting.Look, I know this hobby tends to be male-heavy (and these shops dont likely see an abundance of female traffic), but this kind of behavior is part of what keeps it that way. She came in just to support me and instead was the entire focus of undesired attention.I have shopped online from HRO in the past, but our experience at HRO-Phoenix left a really bad impression on both of us. Thanks for the chance to try out a couple rigs, but Ill be purchasing elsewhere.

GREAT FOLKS, VERY PATIENT AND KNOWLEDGEABLE AND HELPSUL

Great selection and knowledgeable staff

They had what I needed in stock, and I enjoyed about 15 minutes of pleasant conversation. K3SP

The Elmers are there to help. In how to get started on radio license. Thank you for assistance me

If your a HAM then you already know all about this place. Experinced HAMs as sales staff, imagine that. Will be my go too for my HAM needs.

Redeemed, good to go. Above and beyond in service and products

Always helpful at the counter, especially since Im only about 6 months into amateur radio. Its nice to be able to walk in a store and see what it is youre buying vs online shopping also

So, at 1430 ish Mountain Time on Thursday Jan 21st, 2021 I decided to on line order some coax, as there was none to be found at the local brick and mortar stores in Tucson.Given the USPS backlogs and the time of day that I placed my order, I just opted for basic shipping and resigned myself that hopefully I would see the coax by January 30th. It showed up today, Jan 23rd.Can I say WTH in a good way? Thank you HRO for getting the order out same day and somehow getting it to Tucson in 1.5 days.

Great group of folks at this location. I have been doing business with this HRO location for years. Knowledgeable, helpful and honest staff. I recently needed some hardware for both Diamond and Comet antennas; they had everything I needed. Special thanks to Mike for the order support. Recommended Business!

HRO Phoenix has excellent customer service. The employees are very helpful. This is my favorite store. I have purchased several radios from them. I am very pleased with the customer service by phone. Five stars from me and two thumbs up!!!

I had a problem with shipping, but HROs manager helped me by giving me an extra item until the original item made it through the slow Christmas rush at the post office. Thanks Phoenix HRO for your professionalism and courtesy.

Been going here since 2001, theyve always taken great care of me. Thanks for being there Steve and Mike!! 73!

Essentialy closed. Curbside if you call, I guess. Everyone knows you dont go to HRO to save money. Underwhelmed with doors locked. Why? I had a mask.

Ron McKee AJ7T, is an exceptional representative for HRO, and provided every piece of information I needed and a pleasure to deal with in every regard!

Excellent service from Jim and Richard. Everything I was after was in stock 🙂

Friendly and very nice help to the novice. Very knowledgeable the employees are.

HRO Phoenix did an exemplary job tracking my order down due to snafus in USPS. The manager of the store was very persistent in digging deep to understand why my order was delayed by several weeks (as opposed to supposedly being at my house in 2 days). He called me back several times to inquire if I had received it, and then he finally got to the root cause of the problem from USPS. If he hadnt been so diligent, Im sure it would still be sitting somewhere. Covid19 has wreaked havoc on all these carriers and I applaud the manager for going the extra mile to ensure he keeps satisfied customers.

Absolutely customer oriented. Thank you for recommending the Diamond X300-A dual-band base antenna, making all the difference accessing distant repeaters from Mesa - Mt. Ord, Mingus Mtn, etc. From a long-time customer.... DX/ 73, Jack

Oh yeah! I can sit and study here for hours! I love the people and can get caught up in conversations that last longer than I intended. If youre like me and dont know a lot about the Amateur radio sport, bring pictures and do some research to avoid confusion. The only caveat for me is the 5PM close time, i can only make it on Saturdays. The staff are all licensed radio users, active in the ham radio community and can give great advice! A must stop if youre new.

As a new ham licensee, I really wanted to like having a local source and supporting a local store rather than purchase online from online only retailers. My first few times in the store, the staff is working with other customers and if you know ham operators, the conversations arent short. Nothing wrong with that, I just dont have that kind of free time. The one gentleman was helpful when we did get to talk. To save myself some time, I started ordering online and coming in to pick it up. I picked up an order yesterday and was scolded in front of several other customers, that I should have called before I came in, because those computers arent right sometimes. So today, I ordered online, went to a few appointments and two hours later called the store. The man (same guy from previous day) was annoyed that I was calling, he said he didnt have the order it was probably still back east. I asked what I should do and the guy seemed to just want to complain to me and make excuses. I told him I was getting upset, again asking what should I do. He told me they had lots of the product I had ordered, I should just come to the store. I was only 10 minutes away, when I arrived I could hear three men in the back room complaining about my order and trying to figure out what I had ordered. Finally a person came out to see who was there. I told him who I was, he went back the back room and the gentleman who was giving me troubles said loudly hes already here?. 2 minute later they had my order and I told them, Id be going elsewhere in the future, there are better prices online and I can save an hour driving. These folks need to get with the times and be glad that I order and pay on line. I dont spend two hours shooting the breeze to buy every item, but instead they want to be mad that Im ordering on line.

Great group of guys and gals in there. You have questions they are not afraid to answer them for you. Very friendly and helpful. And yes I can never walk out of this place without buying something.

No lids here, beautiful displays of equipment that you can use. Best in town. Very helpful and good elmers.

As soon as I walked in, I was greeted by a friendly face. They were super informative! Ill definitely be returning to this spot and soon!!!

Dont waste your time going here. A friend of mine and I decided we are going to get in to HAM radio and was excited about the potential new hobby. Ive been reading up and various equipment and was pretty confident I wanted the ICOM IC-7300 but was still unclear on everything else that I might need to go with it. Upon searching I found out there was a Ham Radio Outlet 30 minutes from my house so I made the drive. Upon entering the store I was greeted by a staff member who was helping other customers. Since he was helping other customers I parked myself in front of the books where I also noticed someone else waiting sitting in a chair by the transceivers. 10 minutes or so go by and another customer walks in and walks right up to the guy sitting in the chair and asks for him to troubleshoot his headset for him... It was very clear the customer was a regular and also very clear the guy I thought was waiting as well was just an employee that didnt want to get out of his chair to help me. I then moved towards the counter to see if there was anyone else that could help me out. After several more minutes of standing at the counter listening to the staff talk about their blood sugar and medical issues instead of ham equipment or help me I decided it was probably best to leave and purchase my equipment elsewhere. Im not one to usually write reviews but as a business owner myself I would want to know if my staff was dropping the ball like this and my business was missing thousand dollar sales opportunities.

Plenty of parking. Very friendly and knowledgeable staff.

Good place to visit ... for hams and those preparing to become hams! Lots of good equipment (new & used) for sale.

Always knowledgeable, very helpful, good stock, excellent staff. Good website

Ive had my license since the early 70s but have been less active lately. In thinking about becoming more involved I called over and talked a couple times with Mike. GREAT guy, helpful in making suggestions and my money will be spent with them for what i need. For equipment and input Id trust the outlet to make it good and make it right.

After waiting several minutes for my turn to be helped I was up next and I explained to the guy behind the counter that I was looking for a couple of hand held radios and that $500 each was my spending limit. After showing me 2 radios that didnt fit my needs the counter person handed me 2 radios with dead batteries and he asked that I checked them out. Than the counter person answered 3 or 4 phone calls and helped the next customer who walked in the door. In fact the next customer he helped asked if I was next and the counter guy said no and he just flat ignored me. So he was right I will not be be your next customer nor will I ever be. You guys suck.

Great service and the appreciated Richards help

Immensely knowledgable and helpful!! The guys were so great, personable and willing to go the extra mile!

They dont answer emails. The other locations are very helpful by email.

I saw the review that was 1 star for not being greeted. I will agree this happened to me too. But when I went and started to ask questions there was no hurry to rush me off or make me move along. I really think they just let you be to leave it low pressure and give you time to think and shop. To me, this is a IMPORTANT resource to any new Ham. You can find stuff online cheaper, sure. But do you know their return policy? Do you know it will arrive in one piece? I went here wanting to purchase a radio I had my eye on for a long time. I had done my research and of course I found people who loved it, and I found people who hated it. But you have to know what you are going to use it for. You have to know what you like. Maybe you love CW, maybe digital. It is very had to know what to buy that first fits the budget and what will fit you. I needed something that was low cost (I am on disability and money is ALWAYS a issue). I wanted it for my shack and I wanted to take it camping. So the owner helped me and gave me his honest opinion. He did not push the warrant. He said if I hate it or it doesnt work out of the box, bring it back with in 7-10 days no questions they will either swap it out or sell me a new one. We sat there and talked how hard it is when you get into Ham Radio how exciting it can be. But you can get overwhelmed with all of the options of equipment and ways to work the bands. I know people who love CW, fox-hunting, digital and even bouncing stuff off the moon! Me I like public service and rag chewing. So I am confident I got the right rig FOR ME and they will help you too.

Awesome place and people. You feel right at home first time walking in. Sad to see Gary retire but hope he enjoys it very much. And yes they can get busy at times so relax and look around :)

Excellent and helpful staff. Always a great time when you head there.

My first visit to this store, I found the staff friendly and willing to listen and help, what a great store I will be bavk.

Staff took their time to answer all my questions and even helped me with the best placement for my firestick CB radio antenna. Because of their hp I got my radio up and running that same weekend. And they have an incredible assortment of cb, ham radio and scanners along with accessories.

Helpful, even when you come in about 30 minutes before they close the doors. I wish there were more ham stores in the west valley. I also wish they would extend their hours of operation. It makes it hard to get to the store in time if you work a nine to five job.

Great staff very friendly, Mike Spraker was very knowledgeable of his product. Helped me at closing time with antenna and cabling, for my sand car just before my trip.He answered all my questions with out trying to rush me out the door even though he new this was just a minor sell.Thanks again and my car to car worked great!

Nice little store, friendly folks. They have a lot of gear that you can spin the knobs on, which is nice.

HRO rocks! I haven’t been to the Phoenix store yet, but they totally rock. Moved permanently from CA, a third world country. Loving the Wild West, AZ, where you can carry your gun on the front seat.

HRO Phoenix has always taken great care of me ever since I moved from the Bay Area to Tucson in 2015. Either on the phone or when I am in Phoenix in the store its like the good old days in Redwood City and Sunnyvale. Seeing, touching is very important. Thats why HROs participation at trade shows is also so important. In Yuma, the HRO booth was jammed with people and the Phoenix HRO directly benefits from that. So, the store may be small, but vital. I only hope HRO will recant its decision to close the Sunnyvale store in the heart of Silicon Valley and continue to add more and more supplier relationships. Whenever I see DX Engineerings catalog it blows me away and I worry about HRO. Hopefully you can close the gap, but regardless, having the great service from everyone in the Phoenix office is why I still have a relationship with HRO! 73s all in Bobs memory!

Very helpful and knowledgeable staff, Im glad there is a HAM outlet in Phoenix. Excellent prices comparable to Amazon, highly recommend.

Wow. Thx for all the info in your review Donny. I wont be going there. No way to run a business and no way to treat your customers.

Very helpful staff. Very patient as my two-year-old son wanted to turn and push every knob in the place. My son did help me to decide what radio to get and figure out how we could justify it to the xyl...

I am way South in Sahuarita AZ., look for any opportunity to stop in at HRO while in the Phoenix area. I do my research online, purchase from HRO and tag it for local pick up. My 857d, D74a and 3000 all from HRO as well as numerous antennas and hundreds of feet of coax. Always enjoy my trip, I don’t chat much, just in and out.Not so lucky today as they closed at 5:30pm, I rolled in at 5:31..... closed is closed... but I really wanted the icom 5100d this trip. Timing tomorrow might not work, will see.Thanks guys, see you next time and happy new year.BudDe KI7OFL

Had an awesome experience, the sales folks were very knowledgeable and patient, answering all of my questions and giving me useful tips.

Great place for amateur radio operators. Great selection of hand held and base station units including accessories. Extremely knowledgeable staff.

Friendly knowledgeable staff always willing to help out and go the extra mile

Mike has always been extremely knowledgeable and genuinely cares about the customer.

These folks really know their stuff. Good prices and service. Highly recommend!

This place is amazing for any Ham operator. My dad was in Ham heaven. The staff are beyond experts of all makes and models. Mike is hilarious.

Thanks to the team at HRO. You guys rock. K7DD Thank you for helping to tune my hamstick for 40m. Made my first contact in AZ on 40m tonight. I’m super excited to explore the world of HF mobile. Thanks again you guys rock !!

Small but nice friendly and helpful people running it. Just bought an antenna, but did drool over some nice radios.

A great place for radio hams, hardware hackers, and other tech nerds to get our radio related gear on. Its an old school storefront radio shop. The new manager seems to be shaking things up to add more inventory. The crew know their stuff and can help on any technical point. But going to play with the many radios on the shack shelf is worth the trip alone. Why would you buy without taking a test drive? Ive bought a few gadgets here. And Im saving pennies for a toy or two more.

Great store for all your ham radio needs

Great place and service

Very high quality of service. For me, US visitor, that was a cosmic level of hospitality, variety of goods and decent prices. Thanks for opening a world of Digital to me! de EU1MEV

Best place to get gear and chew the rag in person. I always love stopping in this store.

The go to place for your ham gear fast friendly knowledgeable

Went to HAM RADIO OUTLET lookin at some radios, I was confused about getting a new or repairing my old kenwood 930, talked to Mike at HRO, he did some figuring and helped me get into a IC 7300. THIS RADIO ROCKS, it is the best radio Ive ever had, special thanks to this guy.Great people and thanks to Mike for helping me.

Great people and very helpful. Too bad there isnt a store in Tucson

My husband is a radio ham and he found exactly what he was looking for with the help of the knowledgeable staff.

I love this place, being a newbie, it was a difficult for me to choose my radio, when I decided about Yaesu FT-60, they helped me here to understand how it works. Now, I visit this place frequently and buy something for me. AFAIK, the only place in Arizona to buy your ham gears. Even if I see extra bucks at the HRO, I still buy from this store so that I can contribute my part.

Great store, very knowledgeable staff.

Great selection of products. I gave it 1 star because the service was horrible. I was in the store for more than a half hour and not even a hi, Ill be with you in a minute. I definitely recommend ordering online if you know what you want.

Lots of good things for the ham radio operator...no matter what level of license held.

Employees have too dry of a personality, they need to have some younger employees in the mix..

Staff is knowledgable and friendly. They keep a good stock of inventory. Prices are very fair.

Friendly knowledgeable staff, lots of in stock toys.

Nice people, very helpful. I’m going back to buy more. 😎😎😎

Friendly, knowledgeable staff. Very encouraging as I have yet to pass my general test.

Ham radio may be on its last legs since the Internet has supplanted the hits of reaching other like-minded soulsHRO is a delight to visit; I only wish I were a millionaireIf Ham Radio is your joy visit HRO and smile

While on vacation in Phoenix Arizona from Mississippi I made a visit to HRO to buy a radio. The shop is located in a older shopping centerwith lots of tint on the windows with a really bold cool old sign out front Ham Radio Outlet as I entered thru the door into the the shop for a moment I thought just maybe I had traveled back in time to the late 1970s yet the equipment for sale was modern day. Within two seconds a salesman/ham technician Jim greeted me saying Come on in young man. Jim made me feel welcomed with an art that is long gone...friendly service. I purchased the radio I needed for the day and I sure hope I get a chance to come back one day in the future. Phoenix with this kind of service who would want to use the internet. Thanks Jim and the gang at Phoenix HRO. WW3V 73

Very helpful and got me a reasonable radio for my needs. Still working on getting my license and needed a lot of help.

Very pleasant and helpful .

All the radios are set up and ready to play for demo. Very helpful and friendly.

Great service and fun to run new radios and antenas

Just passed bye, nice store front thought, easy to identify.

Only ham radio store in the state of Arizona. Wow. Nice people, know their stuff .You can sit and play on the hf radios.Nice place.

A good experience shopping HRO, PHNX! Mike is a great guy! Radio should arrive today. Will make other purchases from this store !!

Grate Place for Ham Operating Truck Drivers to stop providing they can drop there trls at the yard or the/a truck-stop IE Dannys. they are a little ways out via I-10 to I-17-N 16 miles. Room to Park BOB Tail Truck. Grate People There

Thanks Mike and Lolo for helping me get the antenna for our brother!

Went there to trade my radio for a Yaesu FTDX 3000, Mike one of the salesman checked my radio. After 15 minutes in the back came to me and told me that the radio output power was only 65 Watts, to my surprise I was shock because thats my daily radio knowing very well that the output power is exactly 100 Watts on all the hf bands. He did mentioned that he checked it with two power meters and both were the same. I believe he tried to pull a fast one on me because when I got home I checked the radio with 3 power meters and the one build in on the radio and they were showing full power per bands and mode.Thats ashame because he lost a sale because I ended up buying an FTDX 5000.

The crew at HRO have a wealth of knowledge and love to help ametuers.

Great staff. Very helpful.

Lots of good stuff but workers are not too friendly