The sign on the door said NOTICE, Face Masks Required, Please Respect Social Distancing After Entering, Thank You, U-Haul however when picking up the trailer on 5/11/2021, only one employee had a mask. I wore a mask to comply. The General Manager wore no mask, sat at a service terminal for more than 10 minutes and offered no help. Eventually, he left the room. Other customers arrived, seeing two people in line waiting, asked if we had been helped. Answering no, they left saying I cant wait to be helped. After another 5 minutes passing, the General Manager came into the room and said can I help you? I said yes, I have a reservation. He said go ahead and pull your tow vehicle to the trailer and I will be right out to make the connection, then well come back inside to complete the paperwork. I pulled my tow vehicle in front of the trailer and waited another 10+ minutes. He came out, made the connection, took no pictures (that I am aware of but is normal with U-Haul) and told me to go back inside for the paperwork. I went back inside, paid with a credit card, and he sloppily folded the three pages (contract and user pages) and shoved them into a U-Haul sleeve saying there you go. I returned the trailer on 5/12/2021, this time no employee had a mask on, but I had mine on to comply with the sign on the door. The General Manager told a female employee to go outside and disconnect my trailer. She said you will need to come out to lift the trailer off the hitch as I am not strong enough. After well over 5 minutes, the General Manager and another female employee came outside (no masks on any of them). The GM lifted the trailer off my vehicle and the female employee said you are good to go and I emailed you the final bill for $34.03. It was clear the GM micro-manages the employees at this location, does not comply with rules set by corporate U-Haul (masks), and is not very good at servicing customers. I dont expect anyone to kiss my a$$, but at least a little respect for a customer that is paying their wages goes a long way! U-Haul needs to send in a blind customer to test this GM and see how this facility is run! The female employees seemed scared of the GM. I would guess the outcome would be surprising.

Customer service and ease of transaction are 5 stars at this location. Joseph was specifically great and helpful.Four stars only because the amount of upcharging offers you have to get through before checking out a fn vehicle.

I would say just ask for Susie Fletcher and consider it done. If there is a way, she will find it. A truly passionate and caring individual!!

I was initially having issues with the app, so I walked into the customer Entrance to talk to the front desk employees. Susie and the other group all there were incredible. Susie helped me fix my reservation to get me on my way to finish my move, and then she helped verify and run me through the instructions for the storage unit I bought at the same location. Overall, I wish I could give them 10 stars because they made a stressful day a lot better.

BEST customer service and equipment ever! Tiffany is amazing and super helpful, with a beautiful personality. We are so happy that we rented from this location and will definitely do it again.Incredible staff!Excellent equipment!Blessed experience.

Always friendly and efficient. The best UHaul center around for sure. Great job to everyone there!

Clean trucks, lots of boxes, and they even have storage! Great location with helpful staff.

The truck was old and had issue when I first picked it up with air in the brake lines. While driving it the break light came on and it begin to ding really loud in the cab. Called the road side assistance, which was helpful. However the first technician/tow guy called and was very rude. Once he was here he said yeah it needs to be towed and I asked will you do that or do I need to let them know even though he was the tow truck. He told me he would take care of it. Come the next day the uhaul was still out front. So I contacted the support number again and they advised the guy last night should have towed it but he didnt. So they sent another tow which came and got if a few hours later. Come 5 days later they charge me $171.99 more then they should have, so I had to wait on hold for 40+ minutes to try and get my money refunded

Ive been using this location for years. One of the best and most professional. I have never had any problems. I would recommend to anyone who needs to rent a truck or storage.

Rent vehicles from here regularly to help with moves around town and always helpful, fast and courteous

Been storing goods here for 2 years all the staff here are caring, knowledgeable, and professional. Recommend to anyone that needs a safe and secure storage facility.

As far as U-Haul and rental locations in general go, this is a great location. I cant speak for trailers or storage, butIve rented vans of various sizes from this location on three separate occasions and the customer service and process has been great. Most recently, I was helped by Tiffany. She took time to answer my questions, helped me decide on a few additional products, and was certainly a friendly expert. If I wasnt moving to an area that puts me further away from this U-Haul location, Id be back again for my moving rental needs.

Each time I use the moving services at this facility, I am floored by the customer service experience. Everyone I have ever encountered here has been helpful and a joy to work with.

Showed up to pick up my rental and office was closed. After a 40-minute drive, U-Haul had me drive another 40 minutes to go to a different location.

When I went to pick up trailer I was told they didnt have the right tool to remove old ball, they would have to sell me a reciever also. I removed the ball in the parking lot but when I went back in they closed the door and locked it and went home being 5:05 on Sunday. No curticy scamscam

Fast friendly staff!! Flexible when I needed it most!! Thanks Deer Valley U-Haul!!

Great customer service and awesome help. Thank you and keep up the good work

Great customer service with a SMILE! When we needed to move the entire contents of our coffee shop this place was here to provide EXACTLY what we needed!! Great prices. They are friendly, helpful and I will definitely return for any of my moving needs!

Staff was very friendly and helpful. Truck was well maintained and clean.

Best customer service in the state of Arizona and it’s not even close!

Poor customer service. Only one person working the counter and several other employees talking out side and one walking through the lobby seeing customers waiting and did not offer to help. Customer service is not priority at this place and a 40 minute wait in line seems to be the accepted norm for employees. Avoid this place, down the freeway 2 minutes there is another U-Haul, try that first.

I highly recommend this location. Employees polite, friendly, fast and accurate. Nice experience.1

Staff members were extremely nice to my daughter and I. They even informed us of the hidden U-Haul guy holding a U in every picture on the sides of U--Haul trucks. We even briefly looked for one. I found him! Super cool TEAM!

This is a great location and a very good staff and you will treated right . The people there a friendly and very profesional . I will use them again when I need to . Thanks to you for everything .

Great costumer serviceClean trucksFor me this is the best U Haul locationThank you

Great customer service and very convenient!

Ive used U-Haul several times recently and all the people Ive dealt with are friendly, professional, and patient through moves which were stressful for me. But the staff seem to lighten my load with their positive attitude.

The staff at this location is always pleasant, upbeat and helpful. I rent from here 3-4 times per year when I need a truck, van or trailer to go pick up whatever my wife finds a craigslist deal that is too good to pass up or when I get to haul branches and brush to the landfill.

Susie is the best great customer service and very helpful

Deer Valley UHaul is awesome, and NOT Ghetto. Thx You.

Friendly staff, just wish they had more of them to reduce the wait times.

Everything went smooth and easy the staff is very nice and helpful. I had absolutely no problems.

UHAUL oversold my reservation at my desired location so I drove ~20 miles one way out of my way to come here because they had the trailer I reserved in stock. When I asked if I could return the trailer to the location that I originally reserved it at (which was much closer to me) I was informed that I could not. I exasperatedly stated that policy was wholly unfair as it was the companys systems that caused the issue and the employee working the counter got VERY snarky with me. That experience has cemented in me that I will go to great lengths to avoid any UHAUL product in the future. I will now gladly drive out of my way to avoid UHAUL if that means bypassing their awful systems and terrible customer service.

Extremely efficient and friendly staff. I have been using them for the past 7 years and honestly dont know why I have not submitted a review previously. This is my go to spot for local and long distance moves.

This locations been exposed to COVID 19 recently. A couple was living in a unit there and got kicked out. The couple yelled they have COVID and no precautions were taken. They didnt clean the unit and was rented out the next day. Seen them disrespect and demoralize other coworkers... Anyone know the number for the Better Business Bureau?

Extremely nice and business oriented.

This location was the closest to my house and we needed to rent a pick up truck. Susie was extremely helpful and sweet. Someone reserved the only truck they had, but they were 2 hrs late so we got the truck. I was pleasantly surprised that the truck we got was a 2019 Chevy truck with 2300 miles on it. Cold air and a great ride. Thank you so much!!!

Very disappointed. Drove 20 minutes to get my two propane tanks filled. They advertise Fast fill. Fast pay.. But apparently thats only when everyone isnt in a meeting: and the one technician on duty isnt in the middle of a job.. Come back later..... Sure.Disappointed.

Wow! Unbelievable! You spend $70 dollars a month on a tiny over priced storage space unit and they won’t even let you use their air machine to fill up your low tire pressure in your car. The manager told me to the gas station to get air. I will go to a different storage facility all together!

It was awesome, easy quick process to pick up the truck. We used it for about 2 hours and then dropped it off no problems. Awesome staff, Dino at the front desk was very funny and helpful!

One line: not worthy of dealing with this location and Uhaul in general. This location is disappointing, you will be better off choosing a different uhaul location or a different provider. Have been uhaul customer for about 6 years, multiple services; truck rentals, storage, moving help etc, multiple locations, tx, ny etc. off all these, this particular location is worst and gave me a real hard time. And overall, Uhaul is also going down in terms of customer service, experience and value. Even the central uhaul office is of no help and doesnt care or value you even if you are a very long term customer. I wish I had taken my business to a different uhaul location or all together a different company. There was a rude, careless person at desk, who is not there now, very bad customer experience or service. Manager, can give benefit of doubt, other staff over here are helpful.Uhaul central office and in general - 1 out of 5Ubox - 1 out of 5Staff - 3 out of 5This location overall 2 out of 5Now i am looking for long term storage options, and definetly not uhaul. I am seeing more vaule with other companies (phoenix-local and nationalwide brands). Uhaul definetly lost me as a customer.

Absurd! $3.51 per gallon on propane, thats ridiculous! Nice people and fast service. Though. I guess I paid for it.

Quick and courteous service! Even when dealing with difficult situations. Thank you Albert&(I think his name was)Deno,Dino. The best!

I was surprised by how friendly and helpful everyone at this location was. I had to call and change my reservation dates and was worried I would lose my special pricing. The person who helped me over the phone was so helpful and made sure I kept the discount. When we got to the store to pick up the truck the staff in the store was equally as awesome. He was patient and kind, answering all my questions and giving some extra tips. Maybe because customer service is horrible at so many places that when you get good service it really is a pleasant surprise. The local management at this store must be doing something right.

Holy cow, these reviews aren’t kidding, these guys are great! Installing a hitch on my vehicle is notoriously difficult and always a multi-hour affair, even for the dealers but they got the job done! On top of that, I got a recommendation to a fabulous moving-help company and everyone is making a sudden unexpected move as painless as possible.Incredible team, great personalities, tons of help...Five Stars, Guys!

Best customer service Ive had at any business in the recent purchases Ive made. Rented a trailer, no hassle, a few cautions the sales guy offered which all made sense, and the tech checking out and hooking up the trailer were awesome, working hard, communicating well, and had great attitudes. Some of these places Ive been to in the past from other companies have been very unfriendly and the service was extra slow. These guys at this location were fast, and friendly. I found out they sold propane too, so I will definitely bring them my business for refills as long as they keep these employees around!

It was an easy to rent experience and Robert Willis was very helpful and courteous. They have so many useful things that you can purchase to make your move much easier and less stressful👍👍👍👍

I had a spur-of-the-moment need to assist someone moving some items here in town, and it ended up being more than would fit in my car. I was worried that I wouldnt be able to reserve a truck early on Sunday morning, as the location was closed, but U-Haul made it very simple to reserve online and they had a streamlined auto check-in and check-out. Everything was explained very thoroughly, and the entire process took just minutes. I will definitely be renting through U-Haul again, should the need arise.

Helper reservation guy was very nice & informative; he didnt push the more expensive truck & recommended the less expensive one, cause we dont really need a ramp, which was true, after I thought about it. So thats cool!!! This local is central to a lotta stuff. You can see it from the freeway but sometimes its hard to figure out how to get in there. Just turn like youre going to Waffle House or Dennys, on Deer Valley & the I-17, then keep driving & you can then see all the trucks in the big parking lot. Huge sign directs to customer parking. Really groovy, yo

Reservation was not ready, had to return after store opened to pick up my van even though I had reserved as a self service pickup. Then after finally getting van over 1.5 hours late. I am now being charged 280 dollars for 2 days ($19.95, per day, 10 per day insurance and .69 per mile) when I had for less than 2 days, and only 174 miles and returned clean with full tank of fuel. And when I try calling location they hang up when I try to find out why. When I call uhaul customer service they are even worse. They have no honest answer for the 4 days worth of charges and 280 dollar total.

The staff members dino was very nice and helpfull i give this place 5stars

AMAZING service!!

VERY rude and unprofessional. Management needs to talk to their employees about calling customers. Stupid

I would like to start this by saying Isaac at the Deer Valley U-Haul location was AMAZINGLY helpful with the issue that is posted below, which is the reason for the high rating for the local U-Haul.I recently had to contact U-Haul International due to an eAlert on my file, supposedly for an outstanding fee. The representative I spoke with, by the name of Jocelyn Garcia, had advised me this was due to an outstanding balance due to mileage and the credit card used at the time did not approve the full amount. I was aware of the outstanding charge at the time of the original reservation, and once advised of the outstanding balance, had paid for the balance in cash. This was August 2013. I reserved my U-Haul online 4/2/18 and did not have any issues with the reservation. It wasn’t until today, 4/5/18 that my reservation could not be completed due to this “eAlert”. Upon speaking to the aforementioned representative, I was told that I still had the outstanding fee PLUS service charges due to length of time it had been outstanding. I advised this has since been paid, and yet was told I could not reserve a truck until resolved. This was while I was at the U-Haul location, after reservation had long since been confirmed. I had requested to speak to Jocelyn’s manager, and she stated she was a manager and there was not a higher manager that I could speak to. This is unacceptable. Surely, this individual I spoke with was NOT the CEO of U-Haul, and being the first to answer the customer service line, advising me that there is not a higher representative to speak to is false and considered an egregious refusal to a customer’s request. I repeated advised that I need to speak to someone higher than this representative, to which this representative continued to refuse. I then asked for the representative’s name, which the representative gave, asked for an identification number, which the representative refused. The representative only offered to waive the “service charges” but still advised that the only way I may complete the reservation was to pay the outstanding fee. Which, as stated above, I had already paid several years ago.After completing this HORRENDOUS call, Isaac, the person at the local U-Haul that was assisting me with the current reservation, was willing to work with me with a more positive solution in regards to how to handle the outstanding fee, He agreed with my plight, and stated that if there was an issue with the reservation, I should have been notified when the reservation was initiated, not until I was present at the U-Haul to receive the truck and delaying my reservation. Isaac was polite, helpful, respectful, and demonstrated the level of customer service I expect from ANY company.

Decent place to rent a truck from. I checked on online which made the experience at the store very easy. Our truck was 25 mins late for our pick up time but it was the previous renters fault. They apologized and called the customer to ensure more of our time was not wasted.

Great service and selection of trailers Im a professional transporter and sometimes I need To rent a trailer. The staff is professional and helpful bulldog RV transport

As a rental place theyre fine. Their prices are ok, double check theyll rent to your vehicle if renting a trailer. Have run up against that issue. Very frustrating. Most of the guys are nice, I have issues with some staff but Ill leave that alone. Basically for real Uhaul stuff theyre fine, for propane GIVE THEM A MISS. Near by is an RV joint is much much better. I cannot stress how much you should NOT get propane here.

Excellent service! Great with suggestions on best & most efficient way to utilize equipment & storage units. They are trustworthy honest people. Have used Uhaul many times over the years in several states from Florida to California. All have been great! The location that stands at the top is the one on Deer Valley Rd. in Phoenix. The manager Gary & his staff are great with all aspects of supporting your needs. Thanks for all your great work! Julian & Jacqueline Moorefield

Rented a big 26 ft truck for an entire week to move out of my house. They had the truck and all of the gear I needed ready to go right when I asked for it, even during the busy moving season. The staff here even helped me to make sure I was getting the best deal for what I needed.

Very shady on their pricing. Very dishonest workers. Slow and very unprofessional all-around bad experience at this U-Haul I recommend that anybody goes anywhere else this place sucks.

Very friendly and helpful employees. Ordered in advance and got exactly what I needed on time. Cant really ask for more. Would also like to note that the truck was an excellent condition and we look forward to using it.

Made moving easy. Nice movable seat. Planned to do a one way rental but as we were coming back we saved 200 by returning it to the same location. Great customer service.

GREAT CUSTOMER SERVICE, EVERYONE IS FREINDLY ABLE TO GET YOUR REQUESTS DONE QUICKLY AND QUICK TURN AROUND. WE HAVE HAD MULTIPLE TRUCKS/TRAILERS RE-WIRED AND THEY ARE THEY ONLY ONES WHO HAVE SEEMED TO BE ABLE TO FIGURE OUT WIRING ISSUES ON OUR VEHICLES. GARY AND KAMERON ARE BOTH GREAT

Trash employees closed 10 minutes before 7 and all I needed was 2 boxes. Hire some people that are willing to work their whole shift and are attentive to consumer service.

I have had my storage unit here for a couple months now and couldnt be more pleased with the level of customer service this place provides. It is one of the nicest storage facilities Ive ever seen, reasonably priced and I would recommend to anyone seeking indoor storage!

Phenomenal customer service and top of the line equipment! And to Oscar Doporto sounds like you must just be upset because you actually had to pay a bill. Because I know for a fact they do not have any contacts. As for their fees, they are absolutely competitive!!! ....Idiot.....

As a former UHaul call center rep, I can confirm that they gave me very good and friendly service. I rented a short truck for in town use, which worked well & was clean. The check in & out process was easy & accurate with email confirmations.

Very friendly and helpful staff. Everything was done quickly and effortlessly.

Didnt have a reservation but still went in and got out with a rental in 15 minutes. Truck worked great and was very clean.

As a local glass bowler I go there weekly to get propane always fast friendly and helpful!

The staff at the location was very helpful when I needed a trailer. but the call center is very rude and argumentative. They didnt know there head from there butt. didnt waste your time calling there call center.

I bought propane for my travel trailer over the Memorial Day 2016 weekend. They were fast, careful, and great customer service! Thanks for being here :)

They took money from my account two weeks later even after taking it the first day! My family and I will NEVER use uhaul again ever!

Do not use uhal. Use buget

Uhaul is the worst company. A nightmare move. Wont even return phone calls.

Rented a utility dolly for one day for a self move, quick pick up and drop off.

Simple, fast, and affordable trailer rental. Will definitely use again.

Great! Very ready to help me. Fast and friendly!

Freindly service. Quick drop off.

Staff not helpful at all both times ive gone there. Never any customer parking.

What a great operation they have here, just off the highway, alarmed rooms and the first month is free! Very helpful staff.

I have been renting a storage unit from these guys for over a year.. excellent customer service ! Very clean facilities..

Easy pull up ramp area huge elevator easy to move in

Great place to rent trucks, and trailers from. Great staff.

Best customer service Ive ever experienced. They went above and beyond!

Gary and James do a great job and have great customer service.

Great customer service and they made everything so easy!

5 Star customer service. The U Haul location to visit.

Storage units waaaayy over priced. but good customer service.

Theyve always treated me right. Straight forward and no surprises.

Always very helpful when I stop in for rental equipment or propane.

Come here to get propane quick and easy

Only one person available at counter. Wait time is longer than one hour. They don’t have enough inventory.

Showed up at 5pm to get my propane filled and was told no one knew how to do that.

Great for propane purchase with friendly staff.

Transparent billing and vehicle is in good condition.

You do not want to buy propane here. Uninformed employee will only fill your 7 gallon jug to 6.5 gal. Additionally, this is the most expensive propane Ive ever purchased. Its cheaper even in California!

I buy propane from these guys on a regular basis.... Their always top notch with customer service...

Better than the north Scottsdale location

Good service and accurate estimate