This U-Haul location is by far the most accommodating and friendly group of people I have ever dealt with. They took a super stressful day and made it as smooth and easy as they possibly could. I highly recommend this U-Haul location as I would drive the extra miles to deal with these guys again. Thank you janelle, Steven and amarie! You guys rock
Lousy service, incompetent staff, dishonest, will tell you one price and then overcharge you a different price. Take your business elsewhere.
Quick. Fast and easy! Make sure you take pictures before dropping the key in the box. The website return function did not allow me to upload my photos from my phone. It forced me to take a live picture. I put in to be contacted about that with customer service.
Rented a trailer and from start to finish, it was a quick and easy experience, with really great customer service; very helpful and courteous staff from those on the phone to those in the store/office.
Very helpful staff and not just to me I watch their interactions with others and they were unilaterally helpful also you know that early pleasant please note I got there 30 minutes before closing time
Slow. Only one person and the longest line of your life. No sense of urgency from the employees. Come if you have all day to stand in line.
End of the month moving had this place bogged down...1person inside doing reservations. I would suggest going to uhaul.com and reserving a truck before you go there. Much easier and you are assured there is one available. I had to rent twice and each time there was atleast 4 people ahead of me. I gave it a 4 because they knew the end/beginning of the month was going to be packed and still only had 1 person to process the orders. Other than that a really good experience.
Rip off!! We must have been given the oldest trailer ever invented. Not too mention it cost and unreasonable amount with extra days we didnt need withno reimbursement what so ever.
The staff is always friendly, fast prompt service. Ill definitely go back when I need a U-Haul
The mobile rent a truck feature could be revised a bit. I was standing out in 115 degree weather waiting for it to be approved. Still had to go wait inside in the line.
Manager at this place is super helpful and cool. Nice clean place if your looking for storage or truck
Huge facility with lots of trucks and lots of units. wonderful staff
Not at ALL customer friendly. I would highly recommend you look elsewhere.
No complaints!👍They got All You Need!👌
It was ok. I didnt get greeted at the counter but at the end someone else provided good service.
Truck milage added 10 miles to trip, dolly and furniture bag added to truck taking up space.
Bought some boxes. They didnt offer the option of emailing the receipt. In the confusion of packing the receipt got lost. I tried to return unused, obviously brand new, boxes. They would not take them back without a receipt.This is poor policy and poor customer service in this day and age. I hope someone sees this that can actually make s policy change.The associates in the store were fine and treated me with respect, but this policy is just bad.
Easy n Efficient. The employees at the Grand location and the South Mountain location were friendly. Made the experience easy.
Easy in and out. Friendly staff.
My fathers truck was broken in to while we were loading stuff in to it and nobody knew how to pull up the security video to see who did it we were parked inside the loading bay where theres plenty of cameras so be careful when you rent a storage here
Got lots of help. They were effective and efficient. Appreciated all their help.
Great Customer 👍 Service Above and Beyond. A young Man and Staff doing there job, Support, Support, Support. Pay Attention Young Men
Great Full service Uhaul
Ku Employees lived here for a month for free
I work here
Very good costumer service even though there was only one person doing everything he was great at what he does.
I want to give a BIG thank you to Jorge & Ermias (3rd Street/Baseline location)You guys rock!! You really care about the customer and I appreciate the both of you for all your help keep up the great work!!!
False advertising about hours and constantly close early
Great place to get moving supplies, a moving truck, and movers. Very helpful.
I am so glad that they are conveniently located near me!!!
My bad was looking for some mattress bags
Fast and friendly service.
Service was good and helpful. I will be going there from now on.
Fast service! In and out in about 15 minutes or less
Horrible service just HORRIBLE!
Friendly service, quick and easy
There are for the money they used to give you miles when you rent.. now you got to pay miles right from the get-go.
Set up reservation with their wifi connection.
The holding fee is expensive