These guys at this location are absolutely the coolest and knowledgeable guys out of all the Game stops in my honest opinion thats why I make sure I stop buy everytime Im in Pico they always try to help you find your gaming pleasures and suggest games that you will actually enjoy instead of waste money on. Shot out Gamestop Pico

I love going there with my grandson. He always find the games he wants.

Gamestop has changed a lot for me. This one look more empty since the last time Ive been there They didnt have the switch game i was looking for . When i checked the app there was no store near me that had it and the other was completely unavailable. I ended up ordering my games off Amazon. My friend found some games he wanted though. Gamestop used to be my go to spot because i love buying used games or preordering what i want. Staff is friendly, most of the time you get employees that know a lot about games. Other times you question if they even play games because they look at you confused. Being a gamer myself for 25 years...that can be quite frustrating.

Other than waiting in line for a bit, Im pleased with the service received. Picked up Crash bandicoot today, cant wait to play.

Worst GameStop for pre orders. They’ll sell it if someone orders it online even though you paid it off in full months before release. Idiots

Nice small place staff is amazing and friendly only thing not that much gaming systems

Walked in ready to buy. No greetings, the two employees are just talking to each other and never acknowledged us in the store. Ended up just leaving as to not interrupt their conversation.

Very attentive great customer service

A very friendly and knowledge staff works here. Good customer service melds with people who love their gaming to create a good shopping experience.

I called literally 20 times yet no answer dowsnt make sense

They dont honor advertised prices. Was told to order online then pickup in an hour...yea no. Went to Walmart instead.

Super helpful when it came to selling my old video games

Hey GameStop - so you guys called us twice today letting us know at 9pm you are doing the early release of Pokémon. Now, I will admit fault and that we showed up about 15 minutes late and wouldn’t open the door when we went up. Ok, but here’s my biggest issue. Another group went up as well, they got their game and the door opened WE WERE STANDING BEHIND THEM, I even yelled and say hey we’re here too for the game and the gentlemen SLAMMED THE DOOR IN OUR FACES. Now, listen. I understand the retail struggle, and employees wanting to go home, but if you’re doing an early release at 9pm and close at 9:01pm just let us know. Not to mention, YOU GOT THE GAME FOR SOMEONE STANDING IN FRONT OF US. You guys have cameras at your front door I encourage you to look at what your employee did. Slammed it on our faces and didn’t say a WORD. We put money down on the game we were ready to just pick it up, but until I get some rectification on this situation idk what to do. I don’t want your employee to be fired, and apology and explanation is good enough for me! Seriously we’re easy going, but I do not need you to slam the door in our faces bro.Sincerely,Loyal customers

While they had a lot of items outta stock.

Ive never reviewed before but Ive been a customer since gamestop started. Best place to find the games you dont find in most stores. Being able to trade in games for store credit is also great.

Got my DragonBall Z pops! First time here and it went great.

Love the customer service always helping

Great Customer Service.

Easy to pick up and always available items what you look for

I picked up an online order at the Pico Rivera Game Stop only to become frustrated when I was told they had given me the wrong, lesser valued game that I had purchased. The store employee and I both checked for scratches only to be given the wrong game? Something was definitely up here. I returned to the store, showed them the receipt and was treated very rudely. They even tried to blame an intern for placing the wrong game in the pick up bag! I reminded the employee that HE should have caught that since he was checking and I was trusting him in that additional duty, along with checking for scratches. He then asked if the receipt, which HE had earlier checked, had the better game copy name on it.. Rude. I said yes, YOU should have caught that. No sorry, no apology for inconveniencing me. Customers should be able to trust that their specific orders are correctly filled. Sorry I came to this Game Stop; I wont anymore!!

Good place to buy used games or new ones

Friendly staff, everything clean and organized, got in and out wifh what I wanted.

I love games and all things related to them. I love this location specifically because theyre so polite and I can freely have a conversation with the workers because I can relate to them.

Pretty good variety lacking stock tho

Overpriced nonsense especially given the fact that most people would prefer to own digital copies of a game rather than a physical disc. these guys have been ripping off consumers for over a decade. I for one will be very happy when they finally go out of business.

I will say this review is based on the animal crossing debacle and the lack of inability to answer a freaking phone call for four solid days. I pre ordered a good 30 days early, actual 2 pre orders. I I was worried that GameStop would close before the release date and tried calling multiple times to get an answer. I then heard and found out after calling other multiple GameStops that they actually were releasing it a day early due to possible closures on the release date. I went down there and stood in line with other people who also knew that animal crossing was coming out that day. Just to be told that we would not be able to get it and would have to come back tomorrow. I explained to the gentleman there that all gamestops are releasing today he stated he had just spoken with his manager and was told not to. I ended up getting a refund for both of the games and then try to find other game stops to get the game with noa avail decided to go digital for both. This happened at 8 p.m. . it is important for stores to pick up their phones so this way when other managers from other gamestops are trying to call you to let you know that you clearly did not get the memo that you need to be doing your job correctly. Im beyond irritated upset frustrated and will never ever pre-order at a GameStop again.

Super Mario definitely approves!

Tried to call to check stock. No answer. Drove to store and game was different price than what was online. Employee said it was power up price but that wasnt stated anywhere. Power up price was even lower. Didnt even bother pretending to look it up on the computer. Fix your sign its dead like your customer service.

Staff is helpful, Robert helped us with information my kids asked. They are Happy and Satisfied with the service, glasses and headphones. Great!!!

I always come to this location because the staff is pretty knowledgeable about what they are talking about and always answer my questions to my satisfaction!

People has been courteous with their customer service make me feel like home.So.. Helpful.

I usually buy my videogames online. Although it is people like Adam who are the epitome of a salesman/woman (dont want to assume genders) that remind consumers that even buying games in person can have a great experience. Oh, also the place is nice.~Supra.

They never answer the phone

Neat respectful helpful nice workers

Excellent Service Always Clean And Organized My Hone Store And Vic Is Always Helpful!

Pretty cool service.... Got to understand more about the Wii..

The kids working here are always helpful and willing to help find your game.

Great, clean place.. friendly staff, helpful staff that will help you save the most you can and get you what you want.Of course I will be returning here.

Very friendly people always smiling an cheerful great customer service

Great place

Always happy to help look for what i need or at least look up where we can go to get something they might unfortunately have.

The customer service was great. They did not have what I was looking for but offered optiiom

Went in to trade in a controller for another one and the manager David tossed bag and my ID at me almost causing everything to crash onto the floor and didn’t say thank you and walked away when I tried it ask him another question. Honestly everytime I go into this store I get horrible experiences.

Did not go to gamestop but yall need to try some hong kong especially them chowmain them noodles are hella bomb

Love Tony, best manager around.. very understanding. I follow him to whatever store he manages

Great place to go to for games and the customer service is great the associates are really friendly

Bought my switch there they were really helpful

Good customer service, they answer any questions you have.

Every time I need to look for a game I want to get you guys always have it so I’d say probably the best gamestop around 👍😄

This is my go to game stop for the kids (& me) the kids that work here are always polite and always helpful, uhm, do they play video games 24/7 they do a great job

My favorite Game Stop location :) we get all our stuff here and the elite membership gives us great discounts

Great customer service, from all the staff there! Every time I stop buy, and pick up a Game. I do recommend this store to everyone.

Never open on time or answer the phone

Picked 2 pre-owned games, 1 being Madden 18 G.O.A.T addition, brought it to the counter, employee pulls out regular addition. When I told her she said Oh thats just the box, a dont carry that one anymore. She never checked to see if it was there. And didnt seem to care.

Great Selection, And Great Staff

The best they do stuff for you and dont care if they bring stuff out for nothing

It gives you fake or innacurate information, it was 3:20pm when I searched this location and it said it was open and that it closes at 6pm, when I arrived at my destination the store was closed, I wasted my time, and my gasoline.

Great service. Staff was very helpful. I needed a lot of help and they

Very friendly employees one of my favorite shots to come and visit great atmosphere the stores always maintained and updated with all the newest titles

My fave store to go to, great service always going back

My kids and I love going to this store,.They are always so helpful and so nice.

A place where it amazing to get game at

Excellent service, the best place to go to, and would come here again.

Lets be honest, you only go here if youre desperate

Great service and very helpful staff... thanks 4 the help

The staff is incredibly friendly and very knowledgeable on all things gaming. One of my favorite GameStops to go to.

Very friendly service by staff.

Great store and friendly employees

The lady in the store was very nice and helpful.

Everyone is so friendly and helpful here.

Outstanding customer service, they have what I need, I recommend this Game Stop!

A nice place to get collectibles !!!

Been buying my games from here since I was a kid great gamestop with knowledgeable employees

Very nice and helpful people working there.

Best game stop ever

Horrible service, nothing good ever in stock, more worried about talking to one another than customer service!!!! Big damn joke!!!

Horrible game stop ever. The ps3 controllers dont even work!! What kind of store is this??I totally dont recomend this gamestop. I recomend amazon wayyyyyyyyyyy better then this gamestop.

The staff at this gamestop are shady as hell. I come in here mostly to buy funko pops and I saw the employees going through the black Friday boxes and removing the rare items. They are deff selling those on ebay, and they are probably why you can never get any of the rarer funko products at this store, employees dont put them out then buy them and sell it online for marked up prices.

Enjoy entertainment

Games are amazing! I like the ps4.

I love this games.

Great sale on games

Great place. Always has my gaming needs!

Ever since they closed the one in Montebello Ive been going to this one in pico the havent,disappointed me yet...

Employees should spend less time chit chatting and more time ringing up customers waiting to be checked out; waited in line for 30mins with 6 other very aggravated customers.

Its not what it used to be but its what the industry can expect.

Everyone was very nice

It was a very good experience

Spent 5 minutes standing in line waiting to pay while 2 cashiers tried helping one person.

If you dont know what GameStop is then you dont game

I walked in the store ready to buy Xbox One X and a lady was on the phone, signaling me to wait. A few minutes later another person walks in and she helps the other person! Horrible customer service!!! I just walked out and bought elsewhere...

Good games low prices

Old stuff

Good salespersons

Always super helpful

Great variety of stuff.

Some of these people don’t even know about games lol

Just a lot of what I wasnt looking for.

The best game stop ever

Service is terrible here