I know it’s going to be a great experience if Haley is here! Thank you for your great customer service!

Very please with the sales guy. Didnt rush my daughter. Mr. Darius Singleton was EXCELLENT, KNOWLEDGEABLE, GREAT PERSONALITY.... Thank you for helping my daughter find her car and crunching the numbers to get her into something reasonable. Shes happy. Sorry I grilled you. But you had the answers and was cool under moms inquiries. 🙃 And thank you Mr. Khari, explain in full detail of package and financing... you were great with my questioning also. These guys have the most wonderful smiles and personalities, and most importantly KNOWLEDGEABLE!!! Definitely will refer family and friends to you. 👍🏼👍🏼👍🏼👍🏼👍🏼2021 brandnew⭐⭐⭐⭐⭐GO SEE MR. DARIUS SINGLETON HES GREAT!

Very pleasant atmosphere, very courteous knowledgeable stuff with caring attitude. I specifically highly appreciate personal live answering and returning phone call vs. digital robotic answering services. Always a pleasure to shop or service your car at this dealership.

Dealt with Lou Douglas. He worked very hard for several hours trying to make a sale. If it wasn’t for his diligence, I would have left without the vehicle I wanted. He managed to get payments within my price range. Good salesman with wonderful personality!

Robert Smola, my salesman, made the experience incredibly seamless and simple. We discussed what I wanted. And he called me when he had that truck there. And I went and got it. Super easy and painless. Thanks Rob.

Stan and the staff at #1 Cochran went out of their way to get me the car I wanted. At the same time I was contacting them about a car I had seen online it was being transferred to a different location but Stan pulled some strings and got it back for me at a great price. I cant say enough good things about the experience and will forever recommend them to anyone who will listen.

Overall good experiences, but pretty typical with the dealings. Nothing special, service people were nice, but had a small issue with a service light that the tech was off on.

Staff was patient and accommodating. Service was thorough and timely!

Haley was an outstanding customer service representative who was professional, friendly and well-informed. She helped me understand my options and make the best service choices for my car. 10 stars out of 10!

I was pleased with the oil change and tire rotation. I was not pleased given my gauges are fogging up where the speedometer is located and does not appear to be sealed correctly. This vehicle is less than 3 years old, garage-kept, and only has 34,000 miles on it. I was told I could pay out of pocket and send it to California to be fixed. Not an option and it would not be covered under warranty. This will most likely be my last Nissan.

The sales staff was professional and helpful in securing my desired vehicle. My salesman also took a more than expected amount of time going over the vehicle, it’s equipment and operation of such.HOWEVER I was tremendously disappointed that my Marine Corps veteran status was not recognized with the benefit to my deal. Had I known veterans would not get the bonus amount off I probably would’ve skipped the deal altogether.I’ve purchased several cars in the past three years and I’ve always gotten the amount credit for a veteran. To hear that NISSAN only offers it to active duty military was disappointing and will make this vehicle my last NISSAN. It’s that important to me

Hosea made the process of buying my car super easy. He found exactly what I was looking for in my car. I would highly recommend him if you are looking to purchase a new vehicle.

Great service from Stan. Highly recommend him to everyone.

I was lied to and told my credit was only being ran once, however I was lied to and I got alerts from CapitalOne CreditWise that they ran my credit around 20 times even after I verbally, physically, and now in writing asked for them to stop running my credit they ran my credit score in the mud by them sending and giving my social security number out to several lenders and along with them running my credit whenever they feel like it, (that is unethical and bad business and consumer practices). I didn’t even find a vehicle from here. I had to contact the credit bureaus to place a freeze on my credit report. and contact them several times at the dealership now they want to duck and dodge my calls, because they prey on females. Based on my poor experience I can’t recommend #1 Cochran Nissan Monroeville to anyone, because my experience was horrible and they will mess up your credit so bad you won’t be able to get a vehicle from anywhere and they weren’t willing to remove any of the hard inquiries and believe you me the Finance Manager can I’ve had the inquiries that were 6 in a row removed so that is unacceptable. They also will not work with you if you were in an accident and don’t have a vehicle like some other dealerships.

I had to have my AC fixed, the staff is lovely there, and have always had a friendly experience. My only issue was they told me it would take an hour and half, so I stayed in the waiting room, it took four hours. I would have had my husband pick me up so I could have done something productive instead of losing my whole day off.

Everything was very professional and polite. The leasing process was clearly explained and any questions answered.

Our salesperson, Darius Singleton was amazing. He makes the arduous task of buying a vehicle enjoyable. He is extremely knowledgeable about everything concerning the vehicle and the process of purchasing the vehicle. I will be back and I will recommend him to all!

Unbelievably friendly and helpful! Very low pressure and matter of fact. Gave the car buying experience a whole new shine! Thank you, Brian, Ralph, Smiley -- everyone. You guys ROCK!

Hosea Brassell is one of the nicest people! The ease of buying my new Nissan Rogue will keep me coming back.. This man knows what he is doing and is completely trustworthy. I give him 10 stars!

Darius always takes great care of me. If you want great customer service and the perfect vehicle. Ask for him. Tell him Courtney sent you. 😉

Working with Rob Smola was amazing. He was helpful and made it easy to lease my new Rogue. He knew exactly what I wanted. I will definitely work with him again and send my friends and family to see him. Couldn’t have had a better salesman.

It was my birthday and what a surprise it was pulling into #1 Cochran!!! Stan and Darius was amazing!!! They made my experience of buying a car incredible. They were so patience with me and went over every detail of my Pathfinder. Darius helped me download apps that I needed, showed me all the important features of my car one being the SOS button, For a person likemyself that feature is very important. Thank you Darius & Stan for being apart of my birthday that I will never forget. 5 STARS to Darius and Stan. God bless

Hands down best place... Not just because I own a Nissan but because they go above and beyond to ensure customer safety and satisfaction. I saw a girl in tears today because of the issues she was having with a slightly older Nissan. Not only did they look over her vehicle but they helped her get back on the road for an affordable price. Your guys are the best and truly care about your customers!! Nothing beats that!

While the process took longer than expected, the salesman (Andrew) did an excellent job. He walked me through many of the automobiles features and described the many owners guides. The actual purchase process (signing forms) was pretty painless as well.

This was one of the best car buying experiences I’ve ever had!! Stan Grandy really helped me get out of a tight situation with my previous lease. He genuinely cares about his customers and he took time to make sure that I was put into a better situation.

Customer Service is above and beyond! Bought my vehicle from here and they were exceptional. Car was delivered to my home and everything was done on online. They make sure you are a satisfied customer well after your vehicle leaves the lot. Vinnie D. was incredible and Lou delivered my car and was so friendly. Buying a car was not overwhelming and was fast. These guys are not only professional but friendly. Car was 100 % as advertised and they care that you are happy during and after your purchase. Will definitely recommend to anyone,!

Got our car here. Quick and easy process. Nice place

Good timeliness and communication completing work. Everyone was kind and courteous

I purchase a brand new Nissan Kicks in May 2021. After coming home I noticed some imperfections on my brand new car. There is a chip in the paint of my drivers side door which I then noticed was because of the door rubbing on the front drivers quarter panel. Then I realized that not only is it rubbing but the gap is wider on the top then it is on the bottom between the drivers door and quarter panel. Once I saw that I decided to look over the car more and found that my head lights stick out and are not flush, and my turn signal started not working day 2 of driving it. I immediately called to get this taken care of and was told they could give me touch up paint. I continued to tell them about all the issues and they advised to bring the car in to have pictures taken so I did. While they took pictures we also compared my Kicks to another on the lot and the other car didn’t have the same issues. After they took the pictures I got a txt the next day that advised to reach out to the collision center. When I reached out to them they said we wouldn’t do that so I had to call the dealership back and see what I needed to do after multiple calls I was redirected back to the collision center with a name. Once I reached out to them they advised I needed to have pictures taken again so only July yes July 2nd I took it for pictures again. Waited 2 weeks still no call so I called back and the person at the collision center said he would reach out either later that day or the following Monday I have yet to hear back. So I called Nissan directly told them the issues and now #1 Cochran is stating they have no record of photos being taken. However I have a txt showing on May 25th they state they took pictures. I still have no resolution to this as of now Aug 11th. I am regretting buying a car from Cochran and I am thinking that I will never purchase a Nissan again.

I am absolutely not happy with your dealership and will be complaining to corporate on how your service department takes advantage of customers. Replacing 4 ignition coils for $1,132 is absolutely outrageous. I recieved another quote from South Hills Nissan for $400, but eventually doing it myself for $250. No programming needed as you had previously stated. One of the screws that hold down the engine cover was also stripped. Was looking to find another Altima at your dealership but after this, forget it.

Everyone was polite and professional as well as made sure that every step of my vehicle purchase was handled correctly

I purchased a car for the first time this evening with the help of Rob Smola. He was really helpful in finding a car that fit my needs, including what I could afford. He wasn’t pushy and it was apparent that he wanted what was going to work for me. Being new to the car shopping experience was nerve-wracking and Rob made it simple. I’m grateful I had his help and I recommend going to him if you’re in the market for a car. Thank you Rob!!

Great service, didnt rush me into buying a vehicle. Really helpful and patient with me! Thanks guys! Stan was the man and the entire team!

I absolutely love Cochran Nissan Monroeville! They worked with me on overdue repairs. Cody and Devin made a miracle happen for me and I was able to afford my car repairs. They were extremely caring and friendly. The customer service was amazing. Ive dealt with numerous dealers over the years for my service repairs. They exceeded my expectations and truly went above and beyond to help me out. I highly recommend #1 Cochran Nissan Monroeville.

I found myself having to replace a vehicle in a pinch because our family was moving out of state. Ken at Choice Auto was wonderful to work with and helped me answer many questions. Additionally, everyone at the service department helped me to get my car all ready for our move 1,000 miles away! Ill definitely recommend them to friends and family!

I had the most amazing experience I have ever had at a car dealership. The staff were extremely polite and helpful. Shoutout to Darius!

Just purchased a vehicle from #1 Cochran Nissan and it was an amazing experience! Stan took great care of me, answered all my questions, he was patient, he even took time out to show me to work all the bells and whistles my new car came with!😊 Everyone was so nice and very professional! I’ll definitely be recommending people and will be going back myself!!❤️ -Sateia W.

My husband and I had an excellent experience working with Stan - he was patient, personable, and so helpful! He got us an excellent deal, and the team made the entire experience simple and straightforward.

Won’t take my car anywhere else!!! I’d rather Nissan mechanics who like working on Nissan’s repair my car with Nissan products. You may pay a little more but you’ll get quality work and parts that will last.

Darius was amazing, extremely helpful and sweet to me and my family. Was my first time experiencing a car lease and it was very very smooth and helped in every ascent that I needed I’ve already referred him to some others. He’s a more than wonderful employee

Very disappointed with my overall experience and concerned about the quality of my Nissan Murano

I purchased a car from them 3 years ago and I went for an oil change. The people who work their are very helpful and friendly.

Had my yearly state inspection & oil change. Haley was wonderful, answered any questions i had, easy to communicate with & friendly. would recommend her & nissan to anybody!

Very helpful, friendly and knowledgeable team at this #1 Cochran Nissian location .

The Sales Associate that rang me up and took my payment was very professional, friendly and knowledgeable.

Love my rouge, just wish pricing was less.

Very friendly and great customer service and the quickest oil change and they checked everything to make sure everything was good

Louis Douglas was fast, and efficient and made car buying easy. It was great to buy a car in 3 hours.

I brought my truck in for warranty work, transmission replacement at 6,000 miles, and had to escalate and fight for a new transmission. Clearly the truck came from the factory with a bad unit and I believe that the dealership should have had my back and pushed for the new unit instead of a used/rebuilt unit. According to one of the service reps, (not Haley) they only have a few problems with the rebuilts, which was hardly inspiring.After escalating to Nissan Corporate, I had to get the PA Attorney Generals office and the BBB involved, after which Nissan found a new transmission for my truck. I shouldnt have had to fight that hard to get the repair.

Very terrible customer service. They do not take care of their customers and only care about the money. After they sell you the car, they act like you were not a customer and ignore you when you need help. Bad service.

Sold me a tire & installed it the same day. They were not that busy anyway.

First time I have taken my 2018 Nissan Rogue back to dealer for service. Approaching 35,000 miles I thought I would get the complimentary 36 point inspection along with an oil change than I normally go to Pennzoil to have done. After experiencing the excellent service that was provided by Cody and his staff, I will be returning for all my oil changes and maintenance needs. I had a question on an error code that I thought the car had thrown and they did diagnostics in a timely and efficient manner. I will definitely be back all service appointments.

I went in for a service call. The customer service rep greeted me and she was very friendly and sweet.My actual service rep was Tyler and he was just as pleasant.I will recommend monroeville nissan for service, note i didnot buy my car their, but with out hesitation they took care of me.

I never have any complaints when I visit here. The service team is phenomenal! I also cant say enough kind things about sales man Jim. He took his time to educate me so when I am ready to get my next car ill be better prepared. Happy Holidays.

In & out, fast! Foremost, a very clean/sanitized and Covid safe waiting area!Excellent service, and a washed car, no less!thank you!

Stan was excellent in ensuring our needs were met.

Great service and great sales person

Many thanks to Service Advisor, Haley Sullivan, for her part in my service needs from start to finish who even provided printed material from vehicle owners manual for further guidance. She was professional, friendly, thorough & quick to respond which made for a great overall experience!!!

Didnt but my car from here but they are reasonable and on point wirh any repairs..

Took my truck in for warranty work twice, the tech(s) did a great job at finding and rectifying the issues, both Chris and Haley were great coordinating everything and keeping me in the loop.

After I stated why I was there I felt confident about getting the service I was there for. The service was fast, efficient I left there feeling confident the job was done right

Stan was great. He was laid back. I advised him what I was looking for. He made the process very easy.

Top notch recall repairs. No issues so far.

This was my first time at #1 Cochran Nissan and it was a very pleasant experience. The service did not take very long, but I also had the earliest appointment so that may have been the reason why. Devin Mattes was very professional, helpful and knowledgeable. I also needed two additiomal services, which I will schedule for another time, but I like how Devin explained why I would need them and how it qould benefit my vehicle. I didnt feel like I was being upsold. I will certainly come here to get my car serviced again.

Was visiting my daughter in Pittsburgh . - drove from nyc on a whim and decided to get an oil change that was needed - they were kind efficient courteous knowledgeable and most importantly they did not try to sell me products I did not need. This was a welcomed change and a new experience got me - which I greatly appreciated.

My family and I are from North Jersey, but one of our sons attends the University of Pittsburgh. My son took my car to Pittsburgh this past weekend to move out, but the car would not turn into gear when he attempted to head home. I went online and did some research on mechanics in the Pittsburgh area, and Cochran seemed to be the big name. I’m usually not a big fan of dealer service centers, but I had no choice. My son had the car towed, and I held my breath. The next day, I received word that the car would need a new transmission. I assumed I would be paying a significant amount of money for the repair, but Haley Sullivan returned my call. She informed me that my car may still be under warranty. Haley confirmed to me that my car was under warranty, and that there would be no charge associated with the repair. Extremely relieved, I asked Haley if she could expedite the repair so my son could get home by Memorial Day weekend, which she was able to do. Definitely not the service I’m used to here in North Jersey!Thank you Haley for your extreme kindness and professionalism - I may be stopping by Cochran for regular service on my car on my future trips to Pittsburgh!Thanks,Ed Walker, Bergen County NJ

I took my Nissan here for a recall a few years ago and had a very bad experience. The mechanic suggested the car needed $2500 in additional repairs — I didn’t ask for any sort of inspection — but the repairs included 4 new tires AND a tire rotation, which if you know anything about cars makes no sense at all. The mechanic was also pushy. I took my car to my usual mechanic and he quoted me about $800 for the same repairs. I would not go back to this dealership or recommend it to anyone.

Salesman was very friendly and helpful. He answered all questions and understood our needs. So much better than the Nissan Dealership on RT 19.-- to add - the vehicle we leased has issues. They appear to be trying to remedy the situation so far. At this point I do not have any negative things to say about the service.

I had an appointment first thing in the morning for an end-of-lease inspection for a car I plan to purchase. I didn’t expect to have to wait a little over 2.5 hours. While I really like, and have been very satisfied with both of my Nissan vehicles my experiences dealing with the dealership have not been positive.

Very crowded, coffee maker broken, spilled all over floor, but the Service men were very polite as always

Have had poor experiences and total lack of accommodation from Cochran. Bought a 2018 vehicle new from them (paid in full), and have found them very unaccommodating, and not pleasant to do business with. Had bad experience having to wait twice as long as I was told for service, expected to wait in crowded waiting room where not all were masked. They said they encourage but dont require and said they would accommodate need for more safety due to being high risk, but refused to do so after being asked multiple times. Every time I have gotten service it says my remote needs a new battery which Im pretty sure they program it to do. Also a month after my maintenance and oil change the reminder to get this keeps going off, but once again I will not go back as they are unwilling to accommodate safety concerns. I wish theyd stop contacting me to try to get warranty extension as the year I have remaining is pointless if I cant even go there. Very unhappy and reached out by phone dire try to service, to general store, through Facebook, email, etc and no one has offered anything but drop it off and wait in crowded room where people arent required to wear masks. Very disappointed with this dealer.Update: After reaching out multiple times on multiple platforms, I called again after leaving a message with no response, asked to speak to a manager and was told they can order my tire and schedule to have a empty room I can wait in. They still had me come in that Saturday when they opened to turn off the maintenance light which ends up they could have instructed me how to do this myself and knowing my concerns why would they not just tell me this instead of having me make an extra trip there! As far as the response below - I have an open recall on the hood, but have not been notified of any fix yet (wasnt even notified by dealer my car is in recall but looked up VIN - having bought the car first hand from them, feel they should have informed me). So the note below makes no sense as the issue was not about a recall - there is one but no fix yet for them to perform and no one has talked to me about that, just about changing the tire. - Raised from 1 star, but due to all these issues, wont go any higher.

Fast, friendly, and knowledgeable service. Aaron Eady is always so helpful and very responsive. Was able to give me the info. I needed to make decisions about my service and my car was fixed and CLEANED while I waited. The wifi enabled me to continue working while I waited and that was a bonus too!

One of the best car buying experiences ever and I am bought a few in my 72 years!!

Mechanical services were great, got emission inspection, that I needed, and I forgot about, got sticker, the guy checked my registration online, that I did not have the right paper for it, printed the correct form and was relatively fast (less than 2 hours)

After trying to pass off summer tires as all weather tires, your service rep had the nerve to say he was doing me a favor by fixing his own mistake and misrepresentation. I have no confidence in Cochran whatsoever to perform quality work. Furthermore, I will make sure everyone i know hears about your attempt to defraud me and frankly, put my life in danger.AND I DID NOT RECEIVE A FREE ALIGNMENT. I paid for an alignment when I got the first set of tires. Furthermore, these more expensive tires you speak of are literally $20.70 more. $20.70 more for ALL FOUR TIRES. I would have happily paid that from the beginning since that is what I originally asked for. Ill pay you the $20.70..... and you can refund the money for my alignment that you claim was free.

All at Nissan Monroeville in the Service Center are wonderful. I enjoy taking my car there for service. Aaron, the Manager, is always so helpful. Hailey helped me during my last visit.The service is well above what I expect -- and I am very grateful. Thank you so much to All.As a former teacher, I would give everyone an A+ -- Thank you and Blessings, Jan

Everything was easy and wonderful. Best car buying experience ever. Quick and easy! And Im so happy with it. Lou Douglas was great! He was so nice.

Appointment was finished in a timely manner. No complaints.

Darius made my car buying experience so easy and fast. I kept going back and forth with whether i wanted to purchase a new car and he never once was pushy or made it to where i felt i had to buy. I found my new car dealership for life!! Thank you again Darius

Great people very nice and helpful... specialty the reception and the parts department...Thanks Brent,you are the best....😀

Actually stopped to look and ended up buying the same day. Lou was top notch! Easy to work with up front and simple. Love driving my new nissian maxima!! Sharp car and alot of fun to drive. Thanks Lou for you help and look forward to working with you again in the future!

Stanford Grandy and Vince were amazing. Didnt get the rate I was promised and it took forever, but that isnt their fault. The service department needs more bodies because it should never take 3 hours for an emissions test or putting 4 new tires on a car. That is a 30 minute job. They also missed that I need an oil change and my old mechanic never would have slipped and missed that. The minute we pulled away the light came on. But Stan and Vince are awesome.

Great service, Great Smiles, would Recommend ( have already) #1 Cochran to Anyone. Thank you

The Express Service was so effecient and so quick when I needed the usual maintenance of an oil change and tire rotation on my Rogue.I hate waiting around, those guys must have felt my impatient butt coming... Lol

Just bought my new car. Stan and Jesse are the best. Nicest car I have ever had. Service center is the best

I was outta there after a little more than a hour.Comfortable waiting area.All touch-points were safe and clean.

My salesman Darius was amazing and I would recommend him and the dealer to anyone!

Ive been going to Cochran for years and the customer service and the work that they do is amazing. My vehicle has been getting the best service, Im glad to be back home. Wouldnt have any other way!!!

We were actually expecting to walk out being let down yet again by another dealership but that wasnt the case at all. Very friendly service. The salesman Andrew Volosin was very knowledgeable and kind. Mike is finance was also very kind.

I was in and out in a great timely manner.....thankyou

I went to get inspection for 2020 and everyone was professional, kind, and caring. Whoever scheduled my appointment got me in ASAP which was so kind as I had to make a 3 hour trip unexpectedly (I wanted new tires before this trip). And it was no problem for your team. For a dealership, surprisingly wasnt expensive and was within what I budgeted. Your team is wonderful thank you so much.

It was a delightful experience in a stress free environment.

Everyone was nice....just priced a little too high for my daughter....if the prices were s little flexible....I probably wouldve bought the santa fe.

The service at Nissan is phenomenal, they will hook you up. Forever a Nissan Family!

The service mechanic informed me what items needed service. I was very pleased with the service I received.

I was absolutely blown away by the prompt and outstanding service that I was provided with during my first new car buying experience. Darius Singleton was extremely helpful, honest and delightful to work with. Also the GSM Brian Zielinski made multiple appearances to make me feel welcome and comfortable with the buying process. Across the board, this experience was phenomenal and I will recommend family and friends to purchase their next Nissan with #1 cochran.

I have been going to this dealership for many years and have purchased 2 vehicles from them plus 3 leases. They take excellent care of us whether it be sales, lease or service.

Service Visit. Oil change and tire rotation. Completed before time promised. Great job!

I could not have asked for better service than the one I received at #1 Cochran in Monroeville. Darius surpassed my expectation his professionalism and knowledge of the vehicles on the lot helped me in my selection. Darius was extremely helpful and available To a answer any and every question through the whole process. Even with the obvious changes due to Covid-19 in the way we had to conduct business Darius and Chris made me feel comfortable and certain that I had chosen the right dealership to do business with. It was such a good experience that I’ve already referred a friend !

Quick & painless.