VERY friendly and helpful staff. Had most of what I needed. The only part they didnt have was extremely rare (something I didnt even know the name of). They were able to identify the part, so at least now I know how to search for it.

Needed an order ASAP, was told it would be available Thursday after 2:00. Went there on Thursday - BECAUSE YOU CANT ACTUALLY CALL THE BRANCH AND ASK ABOUT STATUS - and was told that it would be a day late and blamed FedEx for never delivering on time. Friday, I am leaving town, but willing to leave late if I could pick up this order, however - YOU CANT CALL THE Fing BRANCH TO ASK ABOUT IT.1-800 number is completely useless. 1-Star because you cant call the branch. You know, you dont buy from Grainger because they have great prices - they dont. You buy as a last resort because you need something NOW and nobody else has it.

Awesome people! Tons of stuff! Whatever you need check here first.

Overpriced. Sales staff has limited technicolor knowledge, all they know is how you use a catalog.

Very helpful. I dont know the name of the gentleman that helped me but he took his time and got me all the info I was looking for. Even printed out a booklet for the machine I was trying to fix. Great customer service!!!

Covid one at a time service. Still friendly and helpful. Try to incorporate more time for your visit.

Great customer Service! The guys were polite and even stayed open so I could get my part. Thank you

I placed an order on Tuesday and they said that it would be ready by 11:00 on Wednesday.Its now 2:46 on Wednesday and and my order still isnt ready.Well see how tomorrow goes.

Great next day service which is free. Great service 👍

In general I think Grainger products are overpriced but they do have a large inventory of hard-to-find items. Customer service does have some room for improvement but often times customers need assistance researching what it is they need. This can be time intensive for in-store customer service. I would highly recommend calling the customer service line since it would probably be quicker for researching parts.

I stopped in to see if they had what I was looking for, and the people there, were very ignorant. I will never go back there. Thats how you lose customers.

Staff is wonderful and Knowledgeable. Find anything you need.

This place takes forever. most people shopping there are paid by the hour so they dont care but it takes me normally over a half hour even when im picking up a online order.

Slow, unfriendly