The staff members were great. Very patient and helpful. I would not hesitate to go back.

Horrible customer service. Dont typically give bad reviews but the employees and manager are ignorant. Rude to their own customer service rep. Decided better to stay with Verizon.

Staff is incredibly efficient and helpful! Will definitely be back.

Employees here have always been friendly at this location. I had to come in this past sunday with some questions and concerns. Tom helped me out..clarified everything and was very personable and helpful. Thank you!

We had a very complicated series of issues, and Duane was fantastic. He was patient and very helpful, and we got everything we needed to do done! We had made an appointment, and the store got very busy, but James the manager was working hard to keep the line moving with grace and humor, and Duane never made us feel rushed or like we were being an inconvenience. I would certainly go back to this store, and I will be looking for Duane!

So there was a worker named Abdul-AWESOME! He was on point with time he was on point with the services I mean I was having a rough day and he made it better!!! THEN a worker named Tom was hilarious!!! He had me laughing the whole time! Went out of his way to take care of what I needed! Normally I DREAD going into these types of places because theres always an issue but when I tell you they took care of me-I am ready to switch EVERYTHING to xfinity, cable, security, cellphone and EVERYTHING if that means customer service will go thru them!!!

The Manager an Assistant Manager here are amazing, will be back 😊👌

They were well organized and are handling Covid protocols very well. My original box did not work but they had a new one ready the next day! I was pleased with the Fox Chapel store! Great job!

It was well organized and efficient..Kayla the sales associate is the Jake from State Farm. She was awesome and so knowledgeable she blew my mind...James the sales manager kept the customers flowing in a smooth manner and was professional

Tom was so helpful and patient transferring my son’s Android phone to a new IPhone. If you need any technical help, Tom is the man for the job!!

Great very informative, Ramayl

Painfully long wait in line but the store employees were very nice and helpful.

Employee Tom was the greatest. Helped me with all of my needs, and would never go anywhere else!

If ever you have any Xfinity problem GO! to this store!! Definitely! Not on line! From professional, excellent knowledge of what and how to solve your problem,or upgrade or compatibility the tecs that I observed, easily communicated with each other to assist a customer, if the problem proceeded to more complicated. Great Team! They communicate and seem to comprehend simple, non Tec language and clearly explain needs to do to get you up and running again!!

DO NOT GO TO THIS STORE. Calvin was extremely unprofessional and I think the whole entire store is shady as hell. Didn’t do what we asked to do all at and messed up our entire mobile bill.

The employees working today were great! The line of customers was long, but they had an efficient system in place. The employees were extremely patient and kind. 👍

I got a new phone and needed to switch the phone in the system. Xfinity chat told me it would be much easier if I just went to a store. This store told me they could not do it and I had to go to a tier 3 store. Whats the point of a store if it cant do a simple task .

Great place to go and get service

Great job!!! This trainee was the best!!

Kayla was very friendly and helpfu!

Fast knowledgeable and friendly. The way things ought to be.

Good and efficient customer service

Good! Fast efficient and polite!

Busy store and they were speedy with assistance.

The company makes a big mistake, which I tried to avoid by coming to the store Monday. I was told if the mistake happens just come back and well fix it for you. Well thats not the case and I was accused of trying to make someone lose their job

Mike was excellent with his help, and great humor during the process.

Very good

Great place, very helpful staff

I had to go two different days with my elderly parents and we had the good fortune of interacting with Mariah. She went above and beyond in her capacity as a representative for Xfinity. She was patient, kind and ever so compassionate towards us. She helped us problem solve a sticky situation and put two very anti-technology folks at ease. She deserves employee of the year!

Took way too long. need more employees (there were only 2) for a line of 12 people.

Stopped in and had the pleasure of being waited on by Robin. She was extremely helpful and took care of my issue. Thanks for the great service.

Courteous, well informed and customer centered service.

My dad had contacted the automated system and was eventually in touch with a human. He was told all recordings were saved to cloud and thered be no problem retrieving them. Not what we were told at the Fox Chapel office. Horrible experience .

Staff was friendly &took care of all my needs

Pleasant experience!

Horrible customer service. If you ever want to see a sloth working then you should visit this store. I think his name was James.

I had a horrible experience with the worker Alayah. She shut off my service because I had a change of address ONE YEAR AGO and then refused to fix it. I had to call the main costumer service phone number and wait on hold for an hour for them to fix it. This store is incompetent!!!

The worst customer service imaginable.

Bad service and not professional

You cannot contact this store directly concerning equipment exchange, you get the Comcast customer service automated recordings.