Thank you Danielle for helping me choose the perfect mattress. You were very professional and I did not feel pressured. You made my mattress shopping experience easy.Thanks again!
I’m proud to shop a family owned and operated place. I will leave a bigger review when my bed is actually delivered . But as for the buying process and dealing with Mark, I am 100% satisfied.
Great customer service and I was able to walk out with a mattress and boxspring the same day!
Hopefully the mattress Ive chosen will be a good fit for me. Its a little early as Ive only slept on it two times. So far so good.Mark was great, pleasant and professional in steering me in the right direction!
Great experience both times I have purchased mattresses. They make it easy and the staff go above and beyond to help you!
Very helpful and knowledgeable. They rearranged their schedule to deliver my mattress when I wanted it. Thanks for going above and beyond!
I want to start off by saying I have never purchased a bed brand new before in my life. This store was the first one I visited and Im glad I did. I was greeted very warmly upon entering the store. I explained my situation to the associate with my sleeping issues, pain involved with my current bed, and my need to find a better solution for better quality of sleep and life. Associate walked me thru and showed me 4 or 5 different models to get a better idea of what might fit my needs. He explained everything about the beds and had me try them to get a better feel for what would work for me. He was very knowledgeable and helped me gain a better understanding of how bed technology has come along. We finally came to a bed that was perfect for me and what I needed. I was super happy in how they worked with me in order to get me that bed on same day (which was on a Sunday). They went above and beyond what was necessary to help me out in that regard. The overall experience was absolutely excellent. One week later I do not regret anything about my decision to shop at this store because I have never slept better in my life! American Mattress in Plainfield made this possible and I thank them for everything from bottom of my heart ❤
Mark was very polite, helpful & knowledgeable. Put us with exactly what we were looking for. Highly recommend!
The futon frame I bought was defective. I bought the floor model and they had all the bolts and hardware mismatched so I had to buy new hardware upon this discovery in order to get the frame to operate. The salesman I had didn’t wear a mask and was also trying to make a sale to an elderly woman. . The other salesman seemed much better. Bottom line..I need 2 new queen mattresses but will absolutely go somewhere else.
Mark was great salesman and great no hassle deal and prices!!
Very helpful .Told sales associate price range and walked out with a mattress within in .Satisfied customer!#nectar
The gentleman was very knowledgeable. Had what we needed in stock and we were in and out in 10 minutes. Great, smooth transaction!
Really poor shopping experience. Sales lady was extremely timid, soft spoken, no smiles, didnt even greet us upon entering the store. Trying to get details and specs about the products were like pulling teeth. She acted irritated that we cared so much about edge support (if the gentleman that we are buying the mattress for cant get in and out of bed due to lack of edge support, it really doesnt matter how comfortable the mattress is or not). When we are willing to spend up to 4K on a mattress, I would think the salesperson would be more inclined to make an effort. Really, any effort at all would have been an improvement. We took our business elsewhere and wont be back. Zero stars.
Mark was so kind & knowledgeable. He did an incredible job explaining everything and he was never pushy. I’d highly recommend going there, ask for him!
Great shopping experience!! Doug is so knowledgeable, helpful and kind!! He seemed to just know what would work best for me after only a couple of questions! Great insight!Am really excited about receiving my new mattress! I HIGHLY recommend shopping with American Mattress in Plainfield! They wont steer you wrong!
The man that helped us was nice. However, when we walked in we were not asked what our price range was or what we were looking for. He told us to start laying on beds that were WAY out of our price range before asking us what our limit was. Typical sales tactic. After telling him our price range he gave us a few options and offered great deals. However, none of the beds compared to other local mattress stores even though they say “you won’t find a better deal”.
A huge thanks to Cynthia from American Mattress for helping my husband and I find a mattress. She was extremely helpful, knowledgeable and patient with us as we weren’t entirely sure what we were looking for. In the end a great deal with delivery on a holiday! Great experience!
Highly recommend! Cynthia patiently helped us pick out a king size mattress within our budget and was very knowledgeable when answering all our questions. We also had a very limited timeframe to accept shipping and she found out a way to get our mattress shipped to us the exact day we needed. Will definitely be shopping here again for future mattress needs.
The salesman asked us questions and listened to our preferences. He spent time with us until we found the right bed for us. We never felt pressured. Love American Mattress!
Danielle was very friendly and helpful! Excited to try out this new mattress!!
They were great at helping me to get the best deal that I could and they have layaway! Doug Stone made suggestions that matched what I was looking for and in my exact price range. We really appreciate American Mattress for looking out for our hard earned dollar and mattress needs. You guys are awesome!
Glad I decided to come here after shopping at another store. Doug really knew his stuff and helped me select the right bed! With the mattress, 2 pillows, frame, mattress/pillow protectors, delivery and setup, AND removal of my 16 year old mattress; they came in under what the other place was quoting me for a similar mattress ONLY. Ive already recommended others here who have bought mattresses!
Before I went to American Mattress, I had looked at the store’s reviews. Many customers were satisfied with their purchases and Doug was highly rated. I went into the store and was greeted by Doug. He helped me pick out my new mattress. It was delivered today and I can’t wait to try it out tonight!
The manager, Jenny, was very friendly and extremely helpful! She made sure I knew what was in the mattress and gave me the best deal she could offer!
Doug was so helpful. I bought 2 twin mattresses and box springs. I thought it would be a long shot to have them delivered the next day, but Doug called around to other stores, found everything I needed and was able to figure out getting it delivered the next day.
We went in and the salesman was great right off the bat. Told him what we were looking for and gave us about 5 different choices. Found just what we needed. Thank you
Doug is fantastic! He helped me out with all my Mattress needs. He knows his stuff and will be honest, unlike other salesmen I have spoken with. He treats you like family.
Other than coming a day early, the guys were very good at the delivery. They got the mistress installed and they got rid of the old one. Slept very well.
First I would like to thank Doug for the excellent customer service! He helped my wife and I find the perfect bed. I walked in looking for a mattress and walked out buying a Tempurpedic with an adjustable frame. I see now why there is nothing else like a Tempurpedic. You definitely get what you pay for. Fast and easy delivery. They also took and disposed of my old mattress free of charge. Doug, you and American Mattress in Plainfield, IN rock. I will recommend family and friends to visit you on their journey for the perfect bed. Thanks again and I will be in there soon to buy a couple of pillows next.
Doug helped us find our perfect bed. He took the time to show us different models & asked us questions to help determine the best fit for us. Doug also threw in the shipping, mattress protector & metal frame for free.
The manager was very friendly and knowledgeable about each mattress we looked at. He was patient with us and helped us narrow down what we were really looking for in a mattress. We will definitely refer others to american mattress for quality american made products.
Want to thank manager Doug S for all His help in finding the perfect temperpedic. Hes very kind and I highly recommend this store
We went in there knowing nothing about mattresses and walked out knowing we made the right purchase. Extremely knowledgeable and helpful without being pushy or salesman-ey at all. Described my back issues and he gave us advice on the best mattress for our needs. a week later, i have more motion and flexibility than i have had since i injured my back in afghanistan. Doug my friend, you are the man. i cant thank you enough for the help and professionalism. would and WILL refer all friends and family to you for all their mattress needs. Thank you again Doug.
I am a repeat customer buying my third bed, they really take care of you here!! Thanks Bob!!
We had a really pleasant experience at American Mattress Plainfield today. We had planned to shop around at nearby stores, but Doug made a very positive experience and there was no need. He answered our questions throroughly and made purchasing seamless. Looking forward to having our new mattress delivered soon!
I was able to get a mattress.and also a simple one to raise my head..thanks
Great customer service! Made our shopping experience easy!!
We came to american mattress after looking at 2 different locations in avon. We were welcomed as soon as we walked in the door by Doug. We told him what we were looking for and he showed us where to begin. It was a great experience because he left us alone to look and try out the beds and just let us know that he was there if we had any questions. It was unlike any other experience when dealing with salesmen. After we thought that we had our minds made up, he recommended us to try another bed that was similar, but cheaper. No salesman tries to talk you into saving money, but Doug did. We were able to get everything we wanted and more. We were able to get a king size mattress with an adjustable foundation for the same price as we were going to spend on the equivalent in a queen size with the other brand. Thanks Doug and american mattress for looking out for your customers without sacrificing quality. We will definately be back when we are ready for new mattresses in the future.
Ive made two purchase with American Mattress over the past few years Bob Moreno and the Staff at Plainfield has always given me excellent service. Thanks again guys!!!
Where to start! If you are in the market for a new mattress, you HAVE to go see Doug Stone at American Mattress in Plainfield, Indiana!!!! From the minute my husband and I walked in, he listened to our needs/concerns and put us on a few mattresses that would have worked for us. We ended up going high end and bought a Tempur-pedic king split. He threw in a couple of extras which was not at all necessary, but very much appreciated!!! Doug was SO attentive and did not try to upsell like most places these days. He treats you like you are the only customer in the world. Very personalized service and is UPFRONT AND HONEST.....very rare in this day and age with some sales people. Hes SO friendly, outgoing and engaging....he actually makes shopping for a mattress enjoyable!!! A BIG, BIG THANK YOU TO DOUG STONE for the BEST service weve had in quite some time!!!!! Doug you are awesome and dont let anyone tell you different!!!!!!! If we know of anyone in the market for a mattress, we are sending them your way for sure!!!!!!
Came in and the gentleman at the store didnt even bother to stand up from his chair to receive me. Asked what my price range eas at and just told me that they couldnt do it and didnt even tried to show me something else. Worst person to work selling stuff. Probably never coming back!
Friendly sales people reasonably priced
Karashya was a wonderful and polite and helped us out with everything
Purchased a split king tempur pedic and were told if we didnt like it coukd return or exchange it within 99 days. After 2 weeks decided we didnt like the all of so went to get regular king and at first said we couldnt becausr its less expensive and they have z no refund policy. Finally settled on it. When second o e was delivered the cover was filthy. NOT what you expect when you spend $7,000 On a mattress
VERY UNORGANIZED! I observed management talking to employees like they are trash!
Come in and ask for the Store Manager Bob, he will treat you like family
Very nice people that well help you
Will only buy from Keith at this American Mattress