Its wonderful to go into a store with intentions of buying you daughter a new $1,100 iPhone for a present only to be completely ignored by both associates working. It really made me feel valued as a customer to be so well taken care of. Left empty handed after waiting around 20 minutes in an empty store. Save yourself the hassle and order online!

Once again the management at the plattsburgh prime communications att location just doesnt get it. Theyve already been reported once for making unauthorized changes to our account. And yet they just did it again yesterday. This is in clear violation of federal law and I will be reporting this to the proper authorities. Eventually a lesson needs to be learned here. These people should not be allowed to go around doing whatever they wish with peoples plans and private info.

Laurie Rock was awesome with her sales professionalism. She was very eager to help out and gain a new customer! I would highly recommend her and her fabulous ways of bringing people in for awesome customer service!!! Keep up the great work Laurie!!!

Laurie Rock was great at helping me find exactly what I wanted and worked with me until the job was done even though her shift had ended. Very pleased with the stores help and atmosphere!!

Excellent customer service. Friendly environment. Highly recommend. Great experience, felt like I was at home.

Came in looking to upgrade a line, and add a line. Danyel was so friendly, and went out of her way to make sure I had everything I needed, and at the best price. She took her time, and made sure I understood everything. An amazing experience, and I look forward to dealing with her again.

Danyel was amazing!! She was honest and up front. Cut my bill in half. And made sure I understood everything. Highly suggest the Plattsburgh location right across from the mall!

Great place if your looking for service areas good people working here good products and services

Very helpful got me into my Facebook account when I didn’t know password or email address she is amazing thank you so much 😊

Was on the fence about changing to an iphone after being an android customer for as long as I can remember. After my experience at the plattsburgh AT&T store on Smithfield blvd with their manager Danielle I have no doubt I made a good choice with the switch. Her product knowledge and service was way above and beyond. She made the experience enjoyable, also giving a great atmosphere to the store. I would recommend this location to anyone looking for great customer service. Ask for Danielle

Danielle was great. Informative, friendly, and helpful. She’ll get you all set up with the best gear and plan.

Rob was very helpful and explain all options to us before buying. We would definitely send and family and friends to this store and specifically to Rob!

Walked in to Att today in Plattsburgh and got to talk to Chris he was amazing and helped me out a lot Thank you so much today for all your help 😊

Danyel was amazing! She was able to place my husbands Military Discount on our account, update our plan to something newer and I got spoiled with a new iPhone for a wicked good deal! She was super helpful and efficient! We were in and out in a half an hour maybe less! Shes going to be my new go to person when I need help with anything!

Arrived with an older phone that worked but my wife and I wanted to switch plans because of how badly the AT&T store screwed up in Berlin VT. We were repeatedly told by the folks in Berlin Vermont that we could not get out of our plan without cancelling everything. We decided to buy two new phones because we were told that they would be $700 in trade in value each. 3 hours later, the new line was set up, I paid the taxes and fees, and my daughter and I went to lunch so the lady could take care of my wifes stuff as well. My wife joined us and said that the trade in was now $350 and that she paid it to avoid coming back. I went back to the store to ask why, and the lady said it was due to the screen being cracked - after I had paid, and after I had already been using it in front of everyone for more than three hours at that point. She never actually bothered to check, nor had she told me that the rebate depended on the condition of the phone. I have had such lousy experiences with AT&T over the years, I figured fine. I will eat the cost, lets have the two of us just make sure the phone is set up, and she can make sure the old line is disconnected. I gave the AT+T Rep. my phone, and said I want to make sure it functions normally, and the old line was disconnected before I left. The two of us called AT+T tech support and they told me that the old line was disconnected. I then asked to make sure the new phone was set up, and would function normally. The AT&T Rep then told me it wasnt possible because everything had to be verified through the old phone number. Nearly 24 hours later, I still do not have a working phone.I would recommend avoiding AT+T like the plague. I switched because we had absolutely terrible service with Verizons call centers. I did not think it would be possible to spend 3 1/2 hours with someone, pay, leave and find out the price was different afterwards. I did not think it was possible to spend over 4 hours at a AT+T store and leave without a phone that works. I have had outright terrible experiences at the AT+T stores in Plattsburgh NY, Berlin VT and a very mediocre one in Montpelier VT. If I could redo my entire day, I would in an instant. Go with anyone else.

Robert Secore and Kris Doherty were fantastic to work with

I was traveling and randomly lost service on my phone. Danyel the new store manager provided me with a new SIM for free and my phone immediately worked again! So happy

Big shop with only one person. Line was 4 deep. I left after 20 minutes and the same person being waited on . Shame on AT$T.

Danyel is so friendly and helpful! The best phone experience I’ve ever had 😁

I had Rob go out of his way to help me and correct an issue I was having with a billing problem from a third party. Very professional and willing to help. Would go to him again.

Working with store manager Rob was an excellent experience. He was very helpful and answered every question I had in lamens terms. I give him 10 out of 5 stars.

Store looked well stocked. Unfortunately since I went into the store to ask a question about upgrading my daughters iPhone I was told to check out my options online. I felt the brush off. Previous stores have been very helpful.

My phone was having problems so I stopped in to have them fix it. Not only did they fix my phone but they looked my bill and helped me save some money. Great service, highly recommend this store

Jeremy was extremely helpful!

As a former employee this is the Worst place to work/GO in the aspect of work is your life an if you like doing shaddy unprofessional things too customers this is your job. I worked a little over 3 months here an apparently if you leave you forfeit your commission so they stole little under $500 from me(they never tell you about if you quit youll loose commission). At the end of it all they put add-ons onto your account without telling you an force people to get a new number of a promotion LIES! WORST PLACE TOO GET A PHONE.

Visit was great the time was a little long for each customer may have different care on the time it may take

Chris Williams was super fantastic!! I was able to upgrade my phone with his help, he is super knowledgeable and so very friendly! He also helped choose a case for me that I LOVE because we cant go in to shop for any, so I could keep my phone safe from the SECOND I took it out. 💗 I really do ALWAYS appreciate the team at the Plattsburgh AT&T, they are always friendly and super nice! They go beyond what they have to for customer service and care about the people in the North Country! Thank you!!!

Manager Seth and worker Viola were amazing to work with! They helped solve my phone issues with ease. Very knowledgeable and professional. Would recommend this store to everyone.

The Plattsburgh AT&T store is whats wrong with mobile providers in the United States.I come in on a Thursday to get my mobile watch service transferred to a new device. A smarmy rep immediately tries to get me to add every AT&T package under the sun. Clearly not what I asked for, so no. After ten minutes of fiddling through settings, he asks me for my PIN, which--shame on me--I cant remember (though he incorrectly said it was 4 to 6 digits, when it really is between 5 and 7, which would have tipped me off to what it was). He cant change my PIN because the store is no longer a corporate store, neutering them of the power to do basically anything except shill products.After twenty minutes on the phone with four(!) different overseas reps (not the stores fault, but indicative of AT&Ts lack of customer service), I finally get the PIN changed. Then, I wait for fifteen more minutes for help. No one is available. After forty-five minutes of getting absolutely nothing done on what should be a simple switch, I leave. (Notably, I go to Verizon and get what I needed to get done in fifteen minutes.)Today, I come back to cancel my account. Again, they cant help because theyre not a corporate store. (Again, I call AT&T customer service, and it takes a half-hour for someone to tell me their automated system sent me to the wrong place and an hour for someone to tell me that no one can help me.)Verizon might not be perfect, but the Plattsburgh Verizon store is leagues better than the Plattsburgh AT&T store.

I had a very positive experience with Brittany. She was able to navigate a difficult situation for me all while being very kind and professional.

I went to the store with many device problems, the workers there are super friendly and helpful with everything! I was very impressed and appreciate the help I got from Brittany.

Theres very poor signals all throughout the Plattsburgh area.Good luck trying to cancel your plan and get your money back. I cancelled within 3 days and Im out over $500. No one can tell me when or if Ill ever see a refund. They just say that The System has to make that determination and no one can no what The System will decide. All they know is it will take at least 30 days for The System to decide.The customer service is a joke. I have spent over 8 hours the past week on the phone trying to get this all resolved. If you call them, youll be transferred a half dozen times and will be on the phone for close to 2 hours each time.

MJ was amazing!! Some of the best service I’ve ever received. She was unbelievably patient and helpful. She explained everything very clearly and answered all of my questions. The time she spent going over everything with me was phenomenal. She answered my call earlier in the day and then hours later knew exactly who I was only seconds after I got to the store. MJ took the time to help me find the right phone I needed, and then took a ton of time to help me pick out the proper cases. She offered to put the screen protector on and truly took the care and time to make sure I had everything put together properly. She was friendly, kind, patient, and helpful. I highly recommend!

Despite the circumstances with the latest pandemic this was a very enjoyable experience and well thought out. The curbside customer service with masks was done very well and I felt like my health was being put first by the employees. Give them a raise!

Im never happy when I have to part with money and what the sales rep says and the bill says are not in the same book much less on the same page

Chris at the Plattsburgh, NY At & T store is very helpful, knowledgeable & patient w/smartphone newbies. The staff keep. It very sanitized & clean so even w/Covid felt very safe

Low on hekp

Service was amazing! Friendly associates who were able to help with all of my concerns!!

The employees are well informed, very friendly, very helpful

The building look good and clean however the employee did not know how to transfer photos contacts on my new phone with contract from AT&t

&I been 5 years with at&t and they never give me Christmas gift. Not even free. phone or free month in changing companies .they dont give u anoth data and charge too much

Lots of choices. Associates. Are knowledgeable. And patient. Good price

Absolutely horrible, the service has watered down over the years to nothing now, yall need to do better.

Horrible service. Absolutely rude and did not offer any actual help.

I prefer the sales service expertise and overall technical ability of AT&T to their products arw second to none

Great service.

My nephew has no problems with there service yet lol

Most helpful and friendly staff love this store and staff they go above and far beyond..

I love my service Always so enjoyable to visit help me all the time

Excellent service from a very very nice helpful guy with lot of patience and a great personality.

The staff is always patient and helpful!

Spent a lot of time on helping me with my issues.

I have literally called there 9 times today and no one has answered the phone, it keeps saying they are allllll busy. I called Verizon to ask them about their offers and they answered the phone right away and were very helpful. Contract is up with AT&T, guess I know where I am going.

Poor service. 2 gb for 45 dollars a month. Drops call overall need find an other carrier

Awesome help with phone issues....ty

The staff very helpful. Polite straightforward.

Went in person 3 days ago. Was told they couldn’t have what I wanted shipped to their store, even though they had one on display. Said they would find another store that had one to send to them and that they would let me know the next day either way if they could get one or not. Still haven’t heard a word. Tried calling the store today to find out the status and could not get through for 45 minutes. Gave up and decided against dealing with them. Went on Amazon and paid $80 for what I was going to pay them $199 plus tax for; guess I should thank them.

Great staff. Very friendly

Always friendly and helpful

At&t sucks I was just waiting on some one

The service is awesome.

The waiting for 45 minutes ruined my visit. Staff was courtious will give them that.

Very welcoming and helpful associates

Great technical assistance!

Got no help bought phone card 30 day. It only lasted. 21 days all I got was sorry.

Very helpful and friendly

Very helpful and friendly staff

Always a pleasure to step in this store

Great service by chris

Great customer service

Great deals and service

Staff was super helpful

Horrible coverage in any of my locations.

Good customers service

Useless. You dont get local branch member.

They dont look into getting you the best deal for your money, just the sale.

Awesome Amy!

No wait and ready to help

Great people

Good service

Unfriendly staff

Boo

I have been to this place twice for a cell phone plan and have received very good service both times.