Really awesome service. Very friendly people, barely any wait time. They now provide a really cool service where the tech sends you a video clip of what is being done to your vehicle. Everyone is friendly and remain very communicative, service on car was tip top.

Landon Bura was so helpful and polite with my service. He updated me on every process of my car service. He even got our extended warranty to cover an extra service that needed to be done and that would have cost an extra $2000!Thank you so much, Landon!

1st time here and I had a great experience. Marisol was very friendly and helpful. I was there for a recall service and even tho it was a completely free service they still treated me well as if I was a paying customer. Marisol was very knowledgeable and was able to answer all my questions.

Always have had excellent service there. Their service consultants have always been excellent too. Marisol treated me very kindly and professionally taking note of all my concerns and follows through by keeping me informed. She gets 5 stars from me.

1. Excellent service experience from start to finish. Very easy hassle free online scheduling capability that actually works without issues.2. Very courteous and professional staff/agents taking care of paperwork, consultation. They even sent videos describing the issue with my car, with my car on the hoist! Didn’t know that was a thing, but makes it all very reassuringly credible. The person who helped me Barry Strock is a 10/10 on everything.3. They have a very comfortable lounge with FREE, unlimited good variety of special coffees, beverages.Nothing not to like, everything to like.

Very good service. All the people in the store are professional and polite. No pushing for buying. They just let you relax and make your final decision with no rush.Also, I like there electric documents signing process. Look at the big screen in details and sign it electronically. This experience is great.

I had regular maintenance performed last weekend and everything about the service team is top notch. From scheduling, timely status updates and quality of work performed, they’ve been great for the last 3 years that I’ve been coming here. Shaun and the Service Team would be reason enough to purchase from this dealership again.

I would have given a higher score but I felt I was charged way too much not at the fault of the service consultant. I commute across the bridge before 5 am every morning so I took my car to have it serviced because I did not know if I had a leak in the right front tire per the digital pressure gage. I had previously taken it in to a tire place who said there was no leak but the gage said it was slowly losing pressure. The Acura consultant let me know the have to charge $206 for a diagnostic right off the top. Then they found a very small leak which cost another $165 which was after my consultant was able to reduce the price some but the end result was $365 to replace the tire and resolve the issue which took 2 hours and I was the first appointment in the service bay. NOT a positive experience at all even though the service consultant did all he could do.

Marisol is the person I call when my RDX needs service! She makes me feel like I am her only customer even though I know she is incredibly busy helping many others. I trust Marisol completely and know that she will not recommend work that I dont need. Ive gotten great service from Acura of Pleasanton and will keep taking my car there! Marisol, thank you so much!

Excellent service, no delays, everything on time and many thanks to Marisol Arvizu. She is great and helps me with my Acura for years!

I have an excellent service advisor Shaun Dortch at Acura of Pleasanton who explains details of what needs to be done on my vehicle and he lets me know what’s coming next. He is well salted, great integrity and professional👍.The mechanics are thorough and professional who provide video of the multi-point inspection per service. The maintenance is always outstanding. The service advisors and mechanics of Acura of Pleasanton stand behind the Acura name and products. Because of the wonderful customer service and service, I will always bring my vehicle to this location, Acura of Pleasanton. YaY!!🥳👍

I Leased my MDX from Pleasanton Acura and ended up buying the car since I loved the car so much. The entire team at Pleasanton Acura was very cooperative and explaining all the ins and outs of lease to buy process and I was able to complete the transaction very fast and get on the road. Thank you Pleasanton Acura Team

Staff was very helpful and courteous the sales manager worked very hard to get me the right car loan. Everything worked out and I ended up getting an Acura MDX and I LOVE IT !!!! My salesperson was Jerry Burris he worked very hard with the manager, and even called me to follow up and see how I liked my new car. I will DEFINITELY recommend this location.

Just brought my 2016 RDX in for its major 100K service. Rob in service was very thorough in explaining everything and let me know that it would probably be a 2-day job due to all the work needed. I was on my way in a loaner and expecting the car to be done the next day, but I got a call that it was finished the same day. Super easy check-in and checkout. Car drives like it did when new, and I will definitely be back to Pleasanton Acura for future service. I can highly recommend them.

I urgently needed a replacement key and a cabin filter change for my Acura this week. Acura of Pleasanton came through for me and gave really great service! Kudos to their service consultant Rob J. who really went above and beyond to make sure that my requests were handled promptly. He even stayed back beyond the usual closing time to iron out some last minute issues and helped me get my SUV back on the same day. Keep up the great work, guys!

Anish Balaji did a great job of presenting the options for the Acura TLX I was interested in leasing. He was quite responsive to our questions in terms of leasing the vehicle. He did a good job of presenting a deal as I already had an existing Honda lease. John the general manager was also kind and quick to meet the pricing we wanted on the lease. Once we made up our minds and gave them the timeframe of when we needed the car that day, they were very quick and responsive to get everything in order. After I took the car off the lot, Anish followed up with any questions I had. He also took the extra step of picking up the items that I had to return for my older Honda lease (key and charger). Thanks for making this a great experience!

I recently purchased MDX from Pleasanton Acura and it has been a wonderful and smooth experience. I waited almost 2.5 months to get the car due to supply shortage which is nothing to do with Pleasanton Acura. Other than the waiting period all went well and Anish Balaji, my sales representative did everything he can and kept me informed with updates and made the closing process a smooth one. On the dai I picked up the car, I was in & out of the delaership in less than 2 hours (paperwork & other formalities) which was a pleasant experience. Again, Anish and Staff did a great job and overall had a good experience.

Most of my interaction was with Acura service advisor, Landon Bura. He was very helpful, providing outstanding customer service. He answered all of my questions quickly and made sure that I was satisfied. I will definitely look for Landon the next time my Acura needs service at the dealership.

Had an amazing experience at Acura of Pleasanton. Sales person Helder and his team were fabulous, super helpful without being pushy and found my daughters the perfect car! I worked with several different dealerships and found Acura of Pleasanton to be the best in terms of professionalism, customer service and overall experience.

Acura of Pleasanton does it right!! Thank you to Shaun in the Service department for his wonderful and helpful demeanor. We were extremely impressed with the service video we received regarding our vehicle. What an outstanding addition for the customer to receive regarding their repairs! Also, thank you to the corporate trainer, Ty, who assisted in getting me checked in. We have never been disappointed at this dealership.

I live closer to a different Acura dealer but I come here for the great service. I worked with Ashley Fritze most recently and she is very sweet and a pleasure to work with.

Our sales associate victor made our car buying experience truly awesome very friendly. The best Acura dealer trust me on this one. Great service. The finance manager JV was amazing too. I would go here again to buy another car!

Marisol Avrizu is very knowledgeable and courteous serivice adviser. She has been my service adviser for more than 10 years, and have kept my car running in tip-top shape for more than 300K miles. Thats a testament to the quality of the workmanship of the mechanics at Acura.

Hendrick Acura dealership has truly exceeded our expectation and made the purchase process easy, smooth and satisfactory. We first picked the trim and color, put down a $500 deposit, waited for about a month for the delivery of the vehicle, walked into the dealership and completed the paper work. No mark up, no unnecessary options, and no sales talk from anybody at the dealership. My wife and I are both very happy with the transaction and the nice people there. BTW, did I mention we purchased the brand new 2022 MDX? It comes with all the latest technologies and I expect it will performed well for many years to come.

It was a great experience with Ashley, Acura Pleasanton. Things went pretty smooth and feedback about the car was provided immediately including a video that shows the bottom of the car and its condition. Excellent work. Thanks again Ashley.

First time taking my car here for service. Service advisor and technicians were very attentive and my car was serviced in the time promised and under the original estimate.

Welcoming and very conscious of the value of my time. Check in and check out took no more than 5 minutes.They sent me a video of the technician walking through the basic checks on my car. Walked me through the details when I came in to pick up the vehicle. Great customer support overall.

Great service and efficient!I drive here from San Mateo because I like them so much. They are always so helpful and polite, efficient and give excellent service. I highly recommend them.

From start to finish, an excellent experience. Marisol (the service advisor) was courteous, professional, knowledgeable and informative. She is a credit to this dealership and the Acura brand.She kept me informed every step of the way while they had my car ( my car is my baby). It was very clean inside waiting area, I felt safe while I waited. The tech that worked on my car sent me a video of my multipoint inspection which blew my mind. I’ve never had a tech do that before and it made me feel involved and personally informed. I really appreciated that. I also appreciate his encouragement to me to be more mindful of checking fluid levels regularly (doh! I really need to be more conscious of this). Thank you Ricky! You’re doing an awesome job.There is a significant difference when you come here compared to other dealerships. And it’s that difference that will make me a customer for life.Thank you Marisol. Thank you Ricky, the tech. Thank you Acura.

Very happy with the service I got. Nice people helped me with what I was looking for thanks

Excellent customer service. The advisor went above and beyond to help me get my car fixed. In addition, he and his colleague made sure I have a ride to and from home.I am beyond satisfied.

My experience has been that the staff treats all customers as equal, always a pleasant visit and wonderful coffee.

Ashley was great! She listened, and was focused to get the work done correctly and right!Thank you Ashley!😊

Excellent customer service with friendly staffs. Anish was very helpful, professional and efficient.

Service advisor Marisol was great when we came by yesterday to get our battery sensor fixed. Greeted us and had a small chat (to describe our issues) and loved that she was very straight forward. She took really great care of us and gave us a great deal on the labor aspect of the repair. Loved that were able to get texts instead of constant phone calls as well (very helpful when I tend to forget something). Definitely recommend. Big thanks to Acura of Pleasanton and Marisol!

Ashley was amazing - she was prompt at responding to me during the day. Very professional and great customer service!

Acura of Pleasanton is Great. I called and got an apt when I needed it. They were very efficient and knew what needed to be done on my car. The Service Advisor Shaun Dortch was awesome. He was very knowledgeable and very friendly.

Marisol and the service crew team were great! Excellent customer service!

I would like to thank Anish Balaji for helping me get into the car I was wanting they have awesome service great attitude would recommend them to all my friends and family

Acura makes great cars and the service technicians are top notch. But the process to drop-off your car needs to be redesigned. It takes about 40 minutes just to drop off your car for service. Pleasanton Acura needs a process that is designed for the customer not internal service reps.

Excellent service by Ashley Fritze! She understood the problem with my car. And when they couldnt diagnose it initially they kept the car overnight to reproduce the issue and fixed it.

Excellent service, Fast & efficient !! Shaun was very professional and super nice .

This is the second time I came to Helder for Acura. He and Farooq assisted me through my recent purchase process. I dis not feel they are sales, rather my car advisor. They are patient and service oriented. Flexible to work with my schedule. I will certainly come back to them to have my next car.

Thank you Art Mejia, I had a great visit and a great sevice.

I purchased my 2021 TLX at Acura of Concord but since I was in the Livermore area I decided to use my Acura Care maintenance contract at Acura of Pleasanton.I made same day appointment at Acura of Pleasanton and when I first arrived at the dealership I was greeted by a service advisor named Marisol.Marisol was extremely courteous, friendly and professional. She went above and beyond the call of duty to make sure all of my needs were addressed and even had a Lyft scheduled to drop me off and pick me up once my vehicle was finished being serviced.Acura of Pleasanton is lucky to have Marisol as one of there service advisors, she was truly a pleasure to work with!Thanks- Jason Blick

I always receive outstanding services with Acura of Pleasanton in recent years.My lease was up in couple months. So I had a very friendly and professional staff, named Omar, helping me out with my new lease. I must say the whole process of dealing with Omar and his team was excellent. Patiently but with no force to sell me to some unwanted packages, Omar kind enough and listen my needs. Omar is a sales professional who is highly and introduced to those want to have car services with.

Marisol always does an awesome job with explaining to me what they will do with my vehicle. She is always friendly as well. I also did not expect the video from the technician. I really like this added feature with having my vehicle serviced @ Acura of Pleasanton! I will definitely be back for additional servicing of my vehicle! I will also be leasing my next TLX from Acura of Pleasanton as well. Stay safe.

It was nice working with Anish Balaji, wasn’t a high pressure sell. After test driving several vehicles, we found the 1 we wanted & it didn’t take all day to complete the transaction.

Farooq and the whole team at Acura of Pleasanton provided great service, highly recommend.

I bought a car from Farooq. He was a nice guy and pleasant to work with. He didnt pressure me and answered all my questions. He also ensured that the car was perfect and he went the extra mile to drop me across the street to grab food during the buying process. I would go to Farooq again to buy a car.I sold a couple cars to Cameron. He was very nice, professional, and pleasant to work with. He worked to get me a fair price on my car and ensured that I have a ride home. I would work with Cameron again.

Ashley was very helpful and patient. I was very happy with the service here

My name is PETER T. ZEITER and I just purchased a 2021RDX. I went looking for a car for my daughters on the Internet. I looked at all different cars and after a month of looking finally went to Pleasanton Acura. My salesman was Anish Balaji. What a gentleman. He got me the exact car that my daughters wanted. A white RTX with beige leather interior. I looked everywhere for this car. All the cars now have black interior or at least the majority of them. I went in with my daughters and they loved the car. He spent two hours teaching the girls all about the car. He was absolutely a no pressure salesman. After purchasing the car he has called me four times to make sure that we are happy with the car and if there’s anything else I need for him to do. I would recommend Anish to anybody buying a car from Acura a Pleasanton.

Acura of Pleasanton is the best. Their customer service is unmatched, the employees are welcoming and professional. They go above and beyond to make sure you get the best price. I completely trust Acura with my car service and would 100% recommend to anyone who needs their auto repaired at a reasonable rate.

I was able to make an appointment online for the next day, I was greeted by a very nice guy (didn’t catch his name unfortunately) and he got me checked in and on my was quickly and efficiently. Marisol text me a video of my inspection and let me know when my car was ready, which was so convenient! When I got there I was checked out quickly and my car was washed and ready to go. I had a great experience and would highly recommend this service department.

I have had my car serviced at Acura of Pleasanton since 2008 and I highly recommend Marisol, my service advisor for the last 12 years. She is extremely knowledgeable, explains well what your car needs and why and is trustworthy. If there are any coupons available, she will apply them to help keep the service cost down. She not only listens well and follows through on ones special requests but she remembers them the next time one comes in for service.

Excellent service! Fast and efficient purchase process.

We stopped to see if they had a two year old MDX that my wife Xiu and I would like to own. We made a selection from their inventory of fine cars and appreciated their the ease they helped us in our purchase af a 2018 model that was like new.

We have been going to Acura of Pleasanton for over 8 years now, and wouldnt go anywhere else. Marisol is the absolute best service advisor! Her customer service and attention to detail is excellent. I really appreciate the status report text/ video that the mechanics are doing as they inspect your vehicle, what a great touch. Thank you Marisol and the entire team at Acura of Pleasanton for a job well done!

Farooq Omar is the best. He made our car buying experience amazing. He is professional and personable and does a great job explaining the process in detail.

Jerry was exceptionally helpful in getting us settled into our new RDX. He spent the time with us that we needed, and even set up all the vehicle features to our specifications. Hes a very thoughtful and pleasant guy to work with.

Had a great experience! Marisol was very helpful and friendly and answered any questions I had

So glad I purchased my car here....quality service...friendly staff

I would highly recommend anyone looking to purchase a vehicle visit Acura of Pleasanton. I had the pleasure of working with Anish Balaji. Anish and the Pleasanton team made me feel comfortable and were not pushy during the car buying process. They had a good selection of cars to choose from. Anish has continued to follow up with me to make sure everything with my new car is perfect. I appreciate this wonderful level of customer service.

Don’t go in expecting to be able to drive the Acura TLX Type S, even if they tell you over the phone that it can be test driven. Nope, it’s just a display model they’re keeping inside the showroom. Don’t fall for the shady tactic of trying to get you through the door when you’re coming from 2 hours away.

I love coming back in this place, staff are very nice and friendly,everybody are smiling,and my advisor Ashley Fritzs,are go beyond the mile for customer service, she knows her job very well, and listen to my concern, and make sure she will solve and help you as much as she can good jod Ashley👏👏,and also I will give a 5 ⭐️ to the sale Manager Gabriel, very pleasnt to talk too,and what he promised,he really keeps it, thank you so much guys for your help and keep up the good work 👍

The manager (Gabriel) and the salesman (Ajai) were very helpful and pleasant to talk to. There was never a feeling of pressure while talking to them. They were very professional and know exactly what they are doing. I would say my experience with them was fantastic. Will definitely recommend this dealership to my friends and family.I just had my mdx 2022 serviced a couple of days ago at Hendricks Acura of Pleasanton and had a great experience with the service person (Shaun). It was fast and painless. We had the car back before the promised time expired. Kudos to the guys at Acura of Pleasanton.

Great service will be back ! Everyone was pleasant and very helpful!

Anish our sales person was great, not pushy and very helpful.

The Service Advisor, Shaun, has excellent customer service. Regarding for the video of my ILX car inspection/service, your team did a great work. Your kind assistance is much appreciated. Thank you once again.

Ashley is amazing! She’s knowledgeable and so very kind! She will go out of her way to make the customer happy. I tell everyone how amazing Acura of Pleasanton is. I will definitely buy my next Acura from them!

Excellent B1 service. Had prepaid so no changes and friendly informative staff.

Service consultant Shaun Dortch did an outstanding job when I brought in my 2012 MDX for service. He was able to get me the information on what service had been done at Pleasanton over the life of my low mileage MDX. This information will be helpful for future service.

Landon Bura went the extra mile in providing exceptional service for me! Excellent experience! And I appreciated the rental car while the work was completed. A+

Marisol is always very professional, efficient and customer focused

I took my RDX into have the oil changed, check the brakes and the heating system. Shaun was very friendly and helpful. He took the time to listen to my concerns and explain his findings. I felt like a valued customer. I received a video of the work they had done as well as a report to refer to on how the different aspects of my car are functioning.I definitely will be back when another service is needed.

The team was very responsive and pleasant in my experienceThey were fantastic

The experience was very good. Rob was informative and kept me up to date on the repair. Have very positive experiences each time I have come for maintenance or repair.

Excellent experience. Really cool how they record the inspection of your car and send that video for review. Service Advisor is always polite, efficient and overall awesome.

The most blatant form of racial discrimination experienced today. You shouldnt assume because Im African American or even look young that Im not making a purchase and Im a waste of time.The next time youre asked for a test drive, for the best customer experience, give them the keys! Now the next dealership just collected a check! Commission right?!

My Acura TL has been maintenanced and repaired by the service group of Arcura of Pleasanton since 1972. My old Arcura is running great like a new car. I am totally happy with my service Advisor, Marisol Arvizu, and her service team for providing consistent excellent service. Marisol is very knowledgeable, careful, courteous, and professional. Her tech team members are well trained, experienced, and dedicated.I am also very pleased with their noted reports regarding multiple safety point inspection, brake linings, tire conditions/treads depth, and battery performance. Their checks of each item in the report were all noted by color green, yellow, and red with explanations. I am most impressed by the most recent multiple safety inspections done by their tech Richard Menor. He sent me a video of the entire process of his inspection and explained to me each element of safety by a clear video. The inspection was very thoughtful and detailed. What a dedicated service team!I strongly recommend all of you to give it a try if you ever need to have your car service

Marisol Arvizu the Service Advisor and Farooq Omar are THE BEST! WE LOVE PLEASANTON ACURA! We got a Acura MDX from here, we went to over 5 dealerships in the past but we really like the friendly atmosphere that Farooq Omar and Marison Arvizu the service advisor had. We will recommend all of our family and friends to buy a car through them. For any service questions, go ask Marisol Arvizu.

Ashley was very helpful. She was responsive and attentive.

Great service and a great place to buy a car! Stephen was awesome to work with. It was very tough to find an MDX with the Advanced package. So glad he found one for me!!

Great personal service!!! Focused on quality service AND the customers needs!

Giving kudos where it is deserved....Ive taken my car for servicing at Pleasanton Acura for 10 years and Marisol has been my Service Rep for most of that time. The exceptional customer service that Marisol has provided is the reason I continue to bring my business there AND will purchase another Acura because I simply do not trust anyone else! Examples of what Marisol always right: asks questions before creating the service order to give a clear expectation of the services that I am approving to be performed, provides detailed explanations of charges and work done, notifies me if any additional issues have been found and how critical they are to ensure I can make an informed decision on whether to authorize additional work, provides updates on progress of work if a lengthy service. I feel that she truly cares about making sure I am satisfied with the work done on my car and the experience at the dealership. Acura of Pleasanton, please listen when I say never let Marisol leave!

I really appreciated Ms. Marisol helping me fix my car with the radio and navigation code. I thought it was going to be a whole long process. But no! Marisol most definitely knew what she was doing and in 5 minutes had me leaving the place with the help I needed and an awesome experience! Thank you so much! Very much recommend for any issues with your Acura.

I went to Pleasanton Acura dealership for my 2014 Acura RDX to get service. Ashley was so helpful and friendly. She made me feel very comfortable and safe. It was my first time visit and I wanted to try servicing my car at the Pleasanton location. Im glad, Ashley was so wonderful and again she helped me so much with everything I needed to know about my car and whats being done to it and what i expect to follow up with later on down the road. Anything or any questions I had she answer for me. I will definitely be back again! Thanks Ashley!

Setting up my appointment for an oil change and maintenance check was easy. Landon was a good communicator and went the extra mile on the day of service.

Shaun Dortch was really helpful. I had an appointment scheduled for a recall for my car. I’ve never taken my car to the dealership before. Communication, time and quality of work was all great.

Excellent service received this past week from Acura of Pleasanton. Marisol Arvizu checked my cars history and determined the upcoming services needed to keep my 14 year old MDX running like new. My car was cleaned and ready to go when promised. Been going to this facility for 14 years. Everyone has always been friendly and helpful. Thank you!

Well run service department. Clean, fast, quality ... 5 star. Communication A plus. Definitely all star level. Like that hybrid MDX FYI.

Its a pleasure doing business with Acura of Pleasanton. Victor from the Sales team was very responsive and flexible. He was able to accommodate the needs overall a great experience. Would certainly recommend.

I have been buying Acuras from Acura of Pleasanton for many years. Their staff and service is second to none. I want to highlight the person I deal with the most and that is Robert Whitlow. He is an outstanding sales professional who really cares about his customers. He is extremely knowledgeable about Acura products and takes the time to educate you on all the features and the value you get out of these vehicles. Robert never disappoints me with the final deals we agree to. Before shopping at other Acura dealers, give Robert a call and a chance to earn your business....you wont be disappointed!

Xavier was exceptional! No pressure, very informative and a stress free process from beginning to end.

Best service I have experienced since I have been leasing from Acura.

We’d had bad experience with some dealers so we’re prepared for “fighting”, increasing the ODP and any scams but here we were greatly impressed by the quality of service, zero of pressure and fair prices. I want to thank Joshua who was so patient with explaining all details of the deal and Xaviaer who helped to get the minimum interest for financing. He even called next day to ask how we’d got home) Definitely I will recommend this place and these people

The service I received was excellent. The service manager explained in detail what was done and why. I give Acura Pleasanton five stars.

I purchased my car in 2007 with the service plan which obviously has expired. I pop in intermittently and do services other places to keep the cost down. My experience with my favorite service advisor Marisol has always been five star fabulous. The other associates are wonderful as well but they can’t measure up to her sweetness. I trust her completely which keeps me going back.

Less than a day turn around, very quick work

Ashley FritzeIs the best, first class all the way.