Mike Sutton at East Bay BMW made things incredibly easy for me to come from across the bay. After following up on my info request Mike had the car prepped and ready for me to test drive first before we discussed a purchase, no pressure or hassle during the decision process. East Bay BMW is on the short list of dealers I’d look forward to working with again in the future.

I’m so lucky to get my first car from salesman Colby. He was extremely patient and professional. During the whole procedure, he was very responsive for myquestions. Replying my email in a short time. I picked my car home last week. Everything for the car is good and happy. Even though it was very late that day. Colby still explained everything about the car for me.Finance related was not very good experience. They wrongly wrote my credit score in the report. Make me have to check again my FICO 8 score online that day. Then I found my score was *88, they wrongly wrote it with *55. Very shock by that. When I signed the file, finance manager clicked the submit button before I finished the signing. Im breathing a long sigh of relief that I wont be taking out another loan from BMW in the future.

When I went to East Bay BMW to look at an M5, I was lucky to have been assisted by the amazing salesperson, James Ylagan. The first time I visited the dealership, I wasn’t exactly ready to make a purchase, but James made me feel so comfortable – I took it for a test drive, and he was totally understanding of the fact that I hadn’t committed to the purchase yet. He didn’t pressure me – he just assured me that his job was to help me however he could. When I called him back 3 days later, he immediately remembered me and was just as professional and conscientious as ever. I told him I wanted to buy it and I went back in to the dealership. When I arrived, my car was freshly washed and staged in the front of the dealership with a placard with my name on it. It may sound funny, but it made me feel really special. He knew I had to move some money around to make the purchase and he was super proactive about helping me find financing and just all around making sure I had an excellent experience. There were some imperfections in the paint job that I pointed out and he immediately knew what to do – taking care of it immediately. All of this was done without pressure, letting me drive, if you will, with him promptly assisting me where he could – and even now, after I’ve made the purchase, he has been helping me with little things – making me feel like I matter and making me feel confident that moving forward, he will be there to make sure I’m taken care of. James Ylagan is an incredible salesperson – like, seriously – amazing, and if you ever want to buy a car and want a wonderful experience, I earnestly recommend him.

Angelo did a great job of finding the exact car I was interested in buying. It was a no hassle no pressure buying experience that went as smoothly as could be expected. Got everything taken care of in one afternoon and received top dollar on my trade in and higher dealer discounts than any other dealer I have come across. Great experience! Would highly recommend!

Great experience! Since we bought a used car, we have peace of mind knowing BMW mechanics did a multi-point inspection on the car to ensure it passed BMWs standards which was done prior to listing it for sale. It was a good, no haggle price and Adam did a great job taking care of us. Treated us so nicely by offering water, free tacos while we waited, got color pages for our children to color, filled the car with gas and had the car washed. He even went the extra mile when one component/accessory was missing from the car which we needed. He was able to get that component for us. The purchasing part was also very efficient and smooth and at the end their BWM genius walked us through some features of our new car. Would do business with East Bay BMW again in a heart beat!

I showed up for my service appointment on time. I was helped right away, and everything went very smoothly. Service was concluded in the exact time fashion they said it would be. Everyone I dealt with was very personable and helpful. They did a fantastic job of washing my car after the service, which was not the case at other locations where I got it back and it was actually more dirty. Great experience! Im really glad I switched over to this location. Thanks for the 5 star service, East Bay BMW!

Victoria and her manager were extremely helpful with my purchase. She followed up after my purchase as well for a digital key that they ordered for me. Amazing service.

The service was great and the person who handled the case was very helpful overall. I wished I had details on what services needed to be done immediately vs what can be postponed. An estimate of how long the parts can run without having to be changed and some numbers regarding what exactly was considered a damage that requires replacement for each of the parts would have been helpful.

James Ylagan was a class act! Knowledgeable, willing to f/u with nuanced questions, extremely personable, and negotiated with integrity. I recommend scheduling an appointment with this young man if a quality car-purchasing experience is what you are in the market for. #X6life

From the moment I entered the dealership, I was treated as a priority and with respect. The experience from beginning to end was excellent. Everyone was attentive and at no point did I feel any pressure to purchase. I am a first time BMW owner now and I not only love my car, the end-to-end experience was great.

I had a great experience working with Adam DeGough. Adam listened to what I was looking for and shared options that fit what I wanted. I ended up purchasing a car that is a great fit for me. Adam was friendly, very patient and didnt pressure me at all. I appreciate all the extra effort Adam put in to make my experience smooth and positive.

BMW gives you the ultimate customer service experience. They are thorough and the videos they give you about your car are quick, efficient and are an accessible analysis of your car. Everyone is so nice and accommodating and I am a repeated BMW customer partly because their customer service is second to none.

We purchased a pre-owned BMW for my sons first car. The experience was great and they made my son feel special. Our sales rep, Erik, was amazing and great to work with. Very easy and quick process. Highly recommend.

Services received at East Bay BMW were outstanding. I was treated with the respect and the follow up was stellar. Its awesome to know that no matter who you are, you are treated with professional kindness, courtesy and professionalism--from start to finish. Just to say from start to finish, the experience was gratifying. My services were clearly explained to me and that was very much appreciated. By the way, the Hot Chocolate is the best!!!!

Always great service. Service Advisor Amit is the best along with the management Joshua and Jim.

The whole service experience went extremely well. My appointment was confirmed in one day, and all repairs were completed on time.My advisor, Andrew, did an outstanding job and very professional. I will return for future service needs. 😎

BMW vehicles and their service department are exceptional!The service dept is so well run. They are thorough, timely, consistent, and courteous!My service rep Ryan Moayer was great!! He explained all service checks that would be preformed on my car and answered all my questions.Although I live 45 minutes away, I will only take my car to East Bay BMW for servicing.Great job guys!

I had the best experience with Michael Sutton. He was very professional, extremely patient and diligent in finding me the exact version of the (X5) I wanted.Every other dealership tried to sell me something other than what I desired, but Michael did not give up and found me my perfect car! Exterior color, interior color, features etc.He is extremely knowledgeable in his field (lives and breathes BMW) and such a pleasure to work with. Even almost two years later, he still continues to go above and beyond to assist me. I am still so impressed with how I was taken care of by Michael, and would definitely recommend him to anyone with complete confidence to purchase a car.Joanne F.

My car buying experience at East Bay BMW was extremely pleasant. I purchased our BMW X3 2021 from East Bay BMW on August 7th. The client advisor was Jason Burger. I went in for a test drive and ended up buying the car. He was extremely helpful and made sure that the entire process was smooth. He took care of all the paper work which made my job easier. Please contact him if you ever want to buy a vehicle from East Bay BMW. I would also like to thank Jim Burke (Service Manager) who helped me with the service of my new car. He was prompt and very helpful. I am super happy with my first BMW and enjoying the ride.

I have had numerous occasions when I have brought my car in for service here at East Bay BMW, and I have received my car back with incomplete or poorly done work. This has necessitated multiple return visits to fix problems they have caused or left unaddressed. Today was criminal, and I am warning you your car is in danger if you let them touch it.Today I picked up my car from getting the 4G telecom retrofit installed. They didnt code it correctly the first time and gave me my car back with no telecom services, so I was back for the 2nd time for this. When I left them my car yesterday, there was one dent, which was marked on the intake sheet. When they brought it out today, there was a second, much larger dent and scratch on the hood. It looks exactly like the kind of damage youd get from dropping a wrench or something on it.So now there are 2 dents, and there was 1 documented on the intake sheet. Service Manager Joshua Presinal saw this for himself, and still refuses to take responsibility for the damage. So the hood of my car is ruined and I am stuck with it.Before I left, I asked Mr. Presinal why was the 4G coding, which was so easily done in a day, not checked and verified to have installed correctly last week when they first installed it. His response amounted to what I already know about East Bay BMW. They have a skilled set of wonderful, dedicated customer service personnel (they are the reason my rating is keeping 2 stars instead of 1). But they cover up for an establishment which is sloppy, incompetent, and lacking in integrity.And to think, if they had just done their due diligence the first time, this never would have happened.

Great staff, Kevin was very helpful. This BMW dealership is awesome. I would definitely recommend coming here and have your car service here.

Ezequiel Henriquez provided excellent professional service during my recent service visit!

My wife and me purchased our first BMW in East Bay BMW.Our client advisor, Michael Sutton, is very helpful, friendly, timely, and professional.He provided 100% customer satisfaction during the whole processes.We communicated and confirmed everything we could with Email without any pressure.When we picked up the car, we only spent 30 minutes for car review and introduction, and other 25 minutes to complete paper works in East Bay BMW.Everything was smooth and straight forwards.Thank you, Michael!

Easy to do business with. Always going the extra mile to ensure your car needs are being met. Would highly recommend East Bay!

I have been doing business with East Bay BMW since 1995. I have purchased 4 cars that have been serviced exclusively there. I have always been greeted professionally and courteously. I must commend the service department for surprising me by sending a video of my inspection. KUDOS. Ezequiel Henriquez is always a pleasure to do business with. He’s very personable and always provides excellent customer service.

Great service! I am a little biased, but my family always owned a BMW, so driving other vehicles didn’t feel the same especially when driving front wheel drive vehicles. Having owned 2 BMW vehicles before, Victoria Alcaraz helped me in my decision and purchase in getting another BMW vehicle. She and her managers have made the purchase smooth. The service department is great as well when they were servicing my previous cars for recalls, maintenance and even major problems.

This was my first experience with east bay BMW. From the excellent call and emails with Joshua the service manager, down to Kier my service provider, it was a good experience. Rosa was good with setting me up on the loaner car and ensuring i was ready to go.Overall my car came in for warranty work but after a diagnosis from the team, it turned out nothing was actually broken or required work. I would come back here again, just make sure you schedule things in advance for a smooth experience. Car was a 2016 BMW M3.

Purchased with East Bay BMW, Adam DeGough. Not a straight forward purchase as new to the US with no car knowledge and credit history. Adam was exceptional in assisting me navigate the process and come away with a great car. Adam is great at what he does and genuinely a great bloke! Thanks Adam

Gregory Angell, was the best car salesman I have had since becoming a proud BMW owner we ordered a X3M Competition and he helped us along the way while not rushing us to make the order. While we were waiting for delivery he kept in touch and answered any of the many questions me and my wife had. I will definitely use East Bay for future purchases because of Gregory Angell excellent service. 100 out of 100!!!!

I have been visited a few BMW dealer, this one is the best! I worked with James Ylagan and his manager Matthew Allen. They are great people! No pressure at all and even took around an hour to help us understand every item in the breakdown. No hidden fee, no time pressure and always happy to answer any question. It was a great pleasure to work with them. Thanks James and Matthew!

Excellent service from Alex F. I went there for a brake fluid change. All through Alex responded quickly and clearly, clarifying my questions. He was on top my issues. Much appreciate!

Super fast and easy service! Just bought my second car and am so blessed! Mike helped me out and was awesome the entire time! Definitely recommend having him help anyone out when they are in need of purchasing a car at east bay bmw!

Timely, very professional. I like that I could pay for the repairs online. My advisor sent me text and keep me updated. I also got a video of my inspection. After the job was done, I was able to pick it up with just my phone, since I paid the invoice online. The advisor did a great job explaining the procedure. Experience was amazing.

It was great working with Mike Sutton. Very proactive with the status of the car delivery and prompt responses. The dealership was a pleasure to work with as well. Highly recommend them.

This is my first BMW and first service. Alex took great car of my X3 and me. He was professional, personable, and very thorough. He does a wonderful job taking care of clients and representing Pleasanton BMW!!

Service Representatives never pick the call nor do they return voicemails. I am calling them continuously for the past 3 days

I’m a return customer of East Bay BMW (EBB). I would highly recommend EBB because:1) They are a honest dealership and did not put any markup on top of BMW MSRP Price on new cars.2) Their sales did not play any games with us! They worked really hard to earn my business (my sales is Jesus Martinez).3) They are working efficiently. I went into the dealership at 2.00pm and told them that I must go to pickup my kid at 5.30pm and must leave the dealership by 5.00pm. They had achieved this goal!4) Their finance manger (Chris Lee) is really good man! He had quickly explained different protection packages to me but when I told him that I don’t need anything, he did not “hard sale” us any protection package. Instead, he gave us a basic protection package (covers for 1 wireless car key replacement, brake pad replacement, etc) for just $0.07 more on our monthly payment!

I have purchased 3 vehicles from East Bay BMW and continue to service my vehicles there. They have great customer service and great mechanical techs. They also have a good parts department and nice updated facilities.

Completely satisfied with the repair. The service adviser was very helpful. The waiting area had coffee and other beverages and very comfortable area.

Loved the experience. Awesome team!

Adam DeGough was so great in helping me find a great deal on my BMW. He was attentive, respectful, and a professional. Highly recommend going to East Bay BMW, but most of all, ask for Adam!

Great service! I always get treated well. Jeff K. my Advisor always honest on what you really need and giving 100% attention all the time!

I went to East Bay BMW to buy my first BMW car and purchased BMW X3. My Client Advisor James Ylagan was very knowledgeable, nice and kind to us. He coordinated with his Manager very well and got the deal what we were expecting. It was a nice pleasant experience. James did a great job. My wife and I had a wonderful experience.

I just took delivery of my custom built BMW on May 15. My first time ever building a car custom car and Adam at East Bay BMW was awesome!!! He helped me through the entire process, he was extremely patience, answered all my questions (and stupid ones) and kept me updated during the entire process. The process took over 3 months but it was definitely worth the wait and experience. I highly recommend anyone to East Bay BMW. Ask for Adam, Chris (Finance Manager) or Chris (Internet Sales Manager) and they will surely take care of you.

Great experience with Andrew after my tire got a flat. Timely follow-ups and really great communication.

Adam went above and beyond to make everything go smoothly! Car is amazing! He came in on his day off and was fast to answer all my questions and helped out as much as he could. I would highly recommend working with Adam to purchase your next vehicle.

Excellent customer support and responsiveness.Eric Fall was my sales rep and he provided excellent sales support. He was quick on sharing updates and ready to resolve any query.Overall excellent experience, keep this up.

Review is for Service Department, I have all my BMW serviced here, they are always courteous and accommodating. I have read that some dealerships were not taking lease returns. I had my pre-inspection done here, got the appointment the day before and now they also let me schedule my turn-in at my convenience. Very please with how their service department operates.

Very professional, excellent communication and expert handling!

This review is for the service department. I dropped off my X5 because the engine light came on. I was greeted and led to the waiting room. The lobby was nice with water bottles available. While waiting I noticed there were some staff members opening up my trunk and looking around. Then the guy just manually pushed my tailgate closed without using the automatic tailgate button. I hope that didn’t damage it.Then a service advisor named Kier came out and said sorry because they were comparing the trunk sizes. In my head, I was thinking, you work in a car dealership, there are plenty of cars here that you can use to compare trunk sizes.Anyway, I went home and got a phone call the next day saying that they found the problem but they didn’t have the part to fix it. They offered to give me a loaner that day or get my car back until the part came in later in the week.I opted to get my car back. It’s already been more than a week now and I haven’t received a phone call about the part coming in.The good news is that my engine light had gone off. Maybe it was a fluke or maybe I’ll blow up in my car soon. Who knows?

Ive always trusted the guys at East Bay BMW Maintenance, they are the best at what they do. The video feature is just amazing, you get to see the condition your vehicle is in before it gets work on.

Michael Sutton in sales was very helpful, friendly, fast, and a multi-tasker. He is quick on his feet. He got us a good deal. I would ask for him if you are looking to buy a car.

Very precessional and helpful.Received lots of good advice from the Service Advisor. And really appreciate the shuttle service, makes it a lot easier to get it serviced.

East Bay BMW provides excellent service. At the start a representative sits down with you and reviews the cars history. The mechanics go over the car checking the various systems, even those that you did not bring the car in for. At times this reveals issues needing work that had not been apparent. Of course, this increases the work that East Bay does, but it can also save you a lot of hassle later.When I picked up my car this time, it was a very hot day. The service manager had parked it in the shade with the air conditioning running, so it was nice and cool. Much appreciated

James Ylagan and the Hendrick team did a great job in assisting our purchase of a 2022 BMW x5 Hybrid.

Great service. Dropped in my car. Waiting time wasnt too long. All questions and fixing problems were done right there. Special Thanks and compiments to a Service Advisor Kier Gerald for making experience smooth and insuring.

In and out in less than 1.5 hours, great service, very clean and disinfected environment, great staff.

Our Sales person Colby was great, no complaints about him.Now on the finance side totally different. Purchased a Mini Cooper back in June. At the time I noticed the registration tags were missing I asked Phil about it and if I would get a temporary plate while waiting for the current tags. I was told I wouldn’t get one. 2 months has gone by and I have yet to get my tags. I get pulled over because of it. Officer said I should have been issued a temporary plate. I call the dealership and was told to call DMV to find out where my tags are at. So I did. They told me that payment has been received but the dealership hasn’t sent over the rest of the paperwork and the dealership should have issued a temporary plate as it is a state law now.I call the both the Colby and Phil leave messages 2 days later Phil calls and says that we forgot to sign some paperwork and have to come back in. I tell him I will be in on Saturday to sign the paperwork and I would like to get a temporary plate so I don’t get pulled over again. When I get there, Phil had me sign the paperwork and when I ask about the temporary plates, he argues with me saying there is nothing that they can do. I ask the question if I didn’t call and ask would they even reach out, it’s been 2 months for them to find their mistake and he pushes the blame off the Josie their DMV specialist with a bunch of excuses.From the lack of help provide by them and giving me attitude for their mistake, not ONCE did they every apologize about the mistake or show any kind of empathy.

From the minute I walked in, everyone was friendly. Bob answered all of my questions, clarified any doubts and was very kind. Possibly the most positive experience ever in car buying.

I was helped by Geoff Murray and he was awesome, taken care of all my questions professionally! Extremely friendly and helpful! Service was quick and easy, definitely five star.

Great customer service. Made me feel like a valued customer. Even though there are several BMW service centers closer to my home, I will gladly travel the distance for East Bay BMW.

Outstanding service from Ezikeil. A true asset to the company. More advisors should be like him.. cheers…

Great experience, Bob was very helpful and made the whole process easy.

Excellent customer service. Jason Burger was very helpful. Great experience overall

East Bay BMW is the best hands down! I first called on a Saturday and I want to say I spoke with a Bob(?). I feel horrible because I can’t remember his name but he was great. I had a ton of random questions about purchasing a vehicle through them out of state. He was patient and answered all of my questions thoroughly. After all my questions were answered he told me if I like that specific car I didn’t need to purchase out of state. They recently had the same car on the lot. I told him I would get back to him if I could get my husband to go. My husband and I went to 2 other BMW dealerships the weekend before and he wasn’t happy with the service. I spoke to my husband that night and he wasn’t excited about it. Valentine’s Day morning my husband said if I wanted to go out to East Bay BMW, he would take me. They have a huge selection to choose from off the lot! When we arrived, we didn’t have an appointment. Everyone seemed busy but one of the guys from inside greeted us at the door and said he will find someone to help us. He introduced us to Adam. Adam was on it from the start! He asked me all the right questions to understand what I was looking for. He pulled out the car I was interested in and another car I really liked so we could compare. He answered all of our questions and gave us great service. My husband and I went back and forth discussing pros/cons on the vehicles and Adam patiently waited. He didn’t make us feel pressured or rushed. My husband doesn’t warm up to people easily but he really enjoyed Adam. Adam made our car purchasing experience a great one! HUGE SHOT-OUT TO ADAM AND BOB! THANK YOU BOTH! It has been about a month and I LOVE MY NEW x5! And to add - In my previous experience after leaving the lot we never heard from or spoke to the dealership again. Adam and Bob both have taken the time to call, checking on the car and if I needed anything additional from the dealership. 1st class service and loving it! Moving forward, we will only buy our cars from East Bay BMW!

Friendly and helpful salesperson. Literally no haggleUpdate: Well we purchased a beautiful car!! A 2011 BMW 328i !!East Bay did most of the paperwork over the phone then Detailed & Delivered all the way to Vacaville, they even filled up the tank. Wow!!!

I cant say enough good things about Alexander Azar at East Bay BMW. He always shows genuine concern for us and for whatever reason were in his service bay with our BMWs. He is super communicative, calling us with updates exactly when he said he would.The video walkthroughs of the service are great too! Being a car guy, they make me fell like Im part of the team without ever stepping into the shop.

East Bay BMW was really good trying to find me the BMW I wanted. After some research of their inventory, they determined that I should custom order my BMW. Jonathan Josephs was helpful and walked me through the whole process. It took 8 weeks to get my BMW from the factory to the dealership, but it was worth the wait. Ill come back to East Bay BMW for next BMW.

I recently purchased my new car, a 2018 BMW X5 from East Bay BMW.( 4/3/21). It was a super easy and carefree experience. I called ahead and spoke with Michael Sutton about the car I had been looking at. I asked him to make sure it was still on the lot and was in excellent condition before I drove almost 3 hours to get it. He did that and promptly got back to me. He said it was in perfect condition- and he was correct!We arrived and he showed us the car and was ready with the keys and paperwork so I could take it for a test drive. I was sold instantly, and he quickly got the ball rolling on paperwork, and got me in line for the finance department. We didnt arrive until later in the evening, and we were there past closing but they were happy to stay and help us out. They got my new car detailed and ready to go while we waited to finish financing.We have one silly issue - there were no bottled waters LOL. We were thirsty, and the vending machines were empty at BMW so we walked over to the Mini deal to get some. As I said,super silly, but after 3 hours we were parched :P But Michael made sure we got water :p Thanks East Bay BMW!

Sales person helped me get a test drive a white M340i certified and he was helpful and everything was fast and straight forward about the financing deal and didnt get a great APR what bmw is offering right now (like 0.9% on new cars) but i got a pretty competitive deal. All in all, I want to thank east bay bmw to help me replace my old car in no time .Thankyou

The service center is really doing a great job. I highly recommend visiting here

Despite being from out of town, Amit treated me like a regular.All repairs completed on time as promised.100% Say / Do ratio score

I want to give my highest rated when I took my 2019 Z4 for oil change and check up on Saturday. My service Advisor was most informative. The service area and lounge was very clean and sanitize. They even text me a video of my car as it was getting inspected and oil changed. East Bay BMW is the only place that does that. They wash my car after .I just waited about 1.5 hours. A satisfied customer..

Nice dealership with upgrade facility. Have had decent response and service advisors were helpful as much as they can.Only problem is BMW vehicles, specially the SUVs are a pain to deal with that requires frequent visit to dealerships

Looking for a car? Ask for Jason Burger. Such an amazing sales man. Made buying a car easy and enjoyable. Went above and beyond to get what we wanted. Thank you Jason!!

One of the best auto services in the Bay Area, Kier who helped me was very professional, patient and detail-oriented, highly recommend East Bay BMW!

Gotta live Amit and the rest of the service team! True enthusiasts that listen, and then deliver. Always have great service experiences here at East Bay!

I recently purchased my first BMW from East Bay BMW. Jake Jerrigon, my salesman, was extraordinarily knowledgeable, kind, & helpful. Even though Jake was fairly new at this dealership, he really knew his stuff! We truly felt that Jake couldn’t have been more welcoming to the BMW family!All of the salesmen, Including JJ, the genius tech, the service department, the finance manager, Mr. Kong & Managers were helpful & knowledgeable. I love my M4, and thank you East Bay BMW for a pleasurable experience!

I brought my 2008 BMW 750Li to diagnose for an engine light indication. After paying $900 for various diagnostics tests and a brand new battery, the car was returned with the engine light indication still active. At the end of the tests no one checked if the engine light was still on.Disappointed after spending $900. Not sure if battery replacement was really needed.

I was impressed by their handling g of an emergency appt. They diagnosed the pro lem quickly and the video review by the technician was very helpful. My only regret is that my extended warranty has expired so the repairs are costly.

Professional. Not pushy dealmaking. No hassle experience.

I had a part ordered under CPO warranty in November 2020. It’s July and I’ve called and left messages for three different service writers and no one has called me back. Of course now my car is out of warranty.I shouldn’t have to drive 45 minutes just to find out when this part can be installed. Utterly ridiculous.

Competent service completed in a reasonable amount of time. A little slow making initial contact because of staffing issues.

Adam and Mike were great to deal with! Got an awesome price on a 330e. Paperwork was quick and efficient. Everyone was very professional and friendly.

I recently leased BMWX3 from East Bay BMW. Lemme tell you this is my first car and my experience could not be more pleasant. These guys are amazing and they would do everything without getting frustrated to ensure the customer satisfaction. I dealt with Sasan and he is a gem of a person. Infact he is the reason I went back to this dealership and finalized the deal. He was cool, calm and ensured I am comfortable in all the aspects. Gabe was amazing in explaining all the financial details and other cool stuff he showed on the screen. I am thankful to these guys for making my car shopping experience as hassle-free and pleasant as it could be. They are very generous and genuine people. I would highly recommend this dealership if you plan to buy a BMW. BTW the car is amazing...

Charles and Phil were terrific to work with. They made the experience enjoyable and friendly, yet efficient. They were very accommodating and helpful without pressure.

I would like to give a huge shout out to Mark Trimbell. Mark was very knowledgeable, professional, helpful and made the car buying experience pleasant and stress-free. Mark was honest and easy to work with, no BS or shady tactics that you often get with a lot of the other car dealers. I will continue doing business with East Bay BMW based on the positive experience I had with Mark. My wife and I are extremely happy with the level of service that was provided and would recommend East Bay BMW in Pleasanton.

Jeremy in sales did an awesome job helping me with my car purchase. He was understanding, honest, and empathetic. All qualities that are super important to me when making a large purchase, esp when you are spending thousands on a car.I also noticed some small marks on my beautiful red leather seats after leaving the dealership (my car is lightly used) and Jeremy set up an appointment to get the interior detailed with no problem. Although I know the marks are small, when you are spending so much on a car you want things to be perfect! Jeremy was super considerate of all of my requests.My mom has purchased all of her BMWs from here, and looks like they just gained another loyal customer, me!I hope the standards and service levels remain high as I continue to come here for normal maintenance, and I look forward to being able to refer them to other friends and family soon.Thanks Jeremy!

Excellent experience by Amit Prasad in Service. Also honest experience with Jason Burger in Sales.

We just took delivery of our special order BMW X5 from East Bay BMW and it was a great experience.Our client Advisor, Adam DeGough, was a pleasure to work with. He was very knowledgeable, personable, patient and generous with his time. Never did we feel rushed or pressured, and we ended up with the exact vehicle we wanted.Thank you Adam and East Bay BMW!

I keep coming back to the East Bay BMW for all of my vehicle needs - they are very thorough, thoughtful and are always keeping their customers happy. Mark in sales is especially professional and respectful - I’ve always had good experience getting new vehicles from him. Thank you for all of you patience with me!

I received great service from Service Advisor Andrew Welch. I rate my experience a 10.

Waited a month for an led strip to come in from Germany, so that’s understandable. I leave my car for the day and for the part to get replaced and get called to pick it up the same day. I’m halfway home and my girlfriend points out that there’s no light coming from the strip that was replaced and she’s pretty upset. Pretty annoying but nothing to get mad about. Just hoping that something wasn’t plugged in and that it’s fixed the next time I come in. Ezekiel has been super helpful and responsive. I understand that it’s not his fault, but I would think that whoever worked on my car would have checked that it was working before giving it back to me. Still my go to BMW location aside from this minor inconvenience.Update: 2 days later, the issue has been fixed and it’s confirmed that it was an issue with a faulty light strip. Wasn’t the service man’s fault. Ezekiel’s been super understanding and helpful throughout the whole process. I highly recommend this location.

Everyone within the establishment was friendly, respectful and operated in a timely fashion. After one service was completed I was requested to return on 3/12/21 at 0900 hours for a different service that was needed. After having a short night of sleep due to work, I arrived at my appointment as requested, to learn that the parts needed for this service were on back order. Wasted my time, gas, and money to attend an appointment which I shouldn’t have been at in the first place. Otherwise, would have been 5 stars.

Love East Bay Mini BMW in Pleasanton. The Service depart, especially Geoff was amazing from arrival to picking up my car. They kept me in the loop at all times with communication via text as well as sending me a video of my vehicle inspection. They are absolutely the best!

Very easy process. Staff was very friendly and did the work I asked for quickly. My advisor Kier, walked me through all the repairs that were done and recommendations that were advised and what was necessary now versus what we could wait on. Great waiting area and was able to work in peace and not be crowded with others who were waiting for their cars too.Great experience.

My Service Advisor did an excellent job of scheduling diagnostic tests, explaining results and providing me with courtesy transportation. Repairs were made on time and resolved the problem. Everything was well documented.

Excellent & professional staff!!I was so pleased with my great experience!!

Arrogant salespeople. While I was talking with one, he was constantly looking behind my back where new, older aged customers came in (pobably with more money). The guy simply walked away towards them. He just left me standing there.

Great experience wish service department. Although all the work was covered by 100% warranty.